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Hotel Casa Turquesa

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#62 of 183 Hotels in Cancun
Certificate of Excellence
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Hotel Casa Turquesa
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527 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Ottawa, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

The hotel is close to everything, shopping malls, supermarkets , public transportation, etc. That's a big Plus.!The view is amazing! .I've found the place to be very clean. They are renovating and upgrading some rooms. The food is delicious, well presented, good portions. The buffet is also good, with a nice variety . Service is great! They really make you... More 

Helpful?
Thank cabasto
Houston, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 17, 2016 via mobile

We truly enjoyed our stay at Casa Turquesa! The room was comfortable, and the view from our balcony divine. Thanks to the staff for making us feel at home and providing excellent service! The food was fresh and cooked to order and the drinks were cold!

Helpful?
2 Thank AllSparkleTX
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you very much for your preference and for giving us the opportunity to show you our service. Casa Turquesa is a small private hotel but we always try to give the best service. You are welcome anytime you want to experience again the boutique concept that we offer. Casa Turquesa and Cancun is waiting for your next... More 

Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 12, 2016 via mobile

We booked this hotel through a promotion for 2 nights. We were told upon checkin that breakfast was included in our reservation. The welcoming was pleasant with a lovely female staff member explaining to us about the hotel. She took us to our room to make sure we were satisfied with it. The hotel and the room looked old but... More 

Helpful?
22 Thank shelli b
Calgary, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 6, 2016

My husband and I only stayed for one night, but enjoyed our stay. We were originally booked in a room with 2 beds, but they upgraded us for free to a King-sized suite, which was really nice! The ocean views looked great and we wish we could have stayed an extra day to enjoy it. There is also lots of... More 

Helpful?
2 Thank Katrina M
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, We like to take care about all our customers. It was a pleasure to have you at the Casa Turquesa and of course to help you. We hope to see you in the near future so you can have a nicer and longer vacation time. Please remember that this is you Casa, you, your friends and family are... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 1, 2016

I stayed here for one night with my family at the beginning of August. I have absolutely no idea what the other reviewers are talking about - this place is an unmitigated disaster, totally falling apart at the seams (though the staff was pleasant). We chose it because we are not interested in huge resort hotels but had to spend... More 

Helpful?
7 Thank travelgirl1232014
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Thank very much for your comments. We welcome all critics, we acknowledge that a lot of people have different views and opinions and we respect them all. What makes it very hard the critics that you did and wrote but you are saying the reason you are writing all this bad review because we didn’t reply your email and you... More 

San Diego, CA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 22, 2016 via mobile

This place changed my opinion of Cancun. You don't have to stay in those massive hotels that take forever to get to the beach and trap you into eating and drinking exclusively at their resort. I will recommend this place to all my friends. Good price. I think they are making a mistake by charging for the Internet. I Parking... More 

Helpful?
Thank bobnanneontheroad
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear client, Thank you very much for your preference and for giving us the opportunity to show you our service. Casa Turquesa is a small hotel but we always try to give the best service, because everyone deserves it. We have an internet fee because we don't want to include this cost in the regular rate, because we know that... More 

miami
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2016 via mobile

I was with my family in this Hotel in the very good location in Cancun , very clean place like many others but the difference was the people are managing Casa Turquesa and the employees specially Mustafa, He's professional very responsible and Always ready to serve, I loved this enchanted place , the only negative issue was the high prices... More 

Helpful?
1 Thank silucy
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for your nice review. Casa Turquesa is a special place to stay because of all the staff. We know that every guest is a very important people, everyone has different needs and we will always try to help to fulfill them. You will be very welcome to visit us again. Casa Turquesa will be waiting for... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2016

Decided to take a last minute trip (I'm a flight attendant) with my 11 year old daughter and booked the hotel for only 1 night so we could decide if we wanted to stay there or move somewhere else. As soon as we checked in, Mus, the manager made us feel right at home and gave us an amazing room... More 

Helpful?
1 Thank nycgirl272
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Casa Turquesa always tries to serve as the guests deserve, everyone is very important to us. It is nice to know that you enjoyed your Jr Suite Ocean View with Jacuzzi in the balcony and the walking closet. You will be very welcome to visit us again, come next year in turtle season, you kid will enjoy it... More 

Atlanta, Georgia
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2016

First, this was a large residence converted into a boutique hotel. It maintains art and sculptures that are exquisite. This is not for kid's. Can you bring your kid's? Yes, but you shouldn't. The beach is beautiful, the location peaceful, the food fabulous (be sure to include the "American" breakfast in your rate choice, you WILL NOT BE DISAPPOINTED in... More 

Helpful?
Thank susanpopewhitmire
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guest, Thank you for your preference and comments. It was nice to have you here at Casa Turquesa. We are happy to see that you enjoyed you vacation. We are a small hotel but we have large suites with balcony so you can have a relaxing time in the tub . All the staff was glad to help you.We... More 

Oxfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2016

My husband and I stayed at Casa Turquesa in February for our honeymoon. From the moment we arrived, the manager Mus made us feel very welcome and always had time for a chat. The waiters were so attentive and could not do enough to ensure we had everything we wanted. The location was perfect, our room overlooked the amazing ocean... More 

Helpful?
Thank Kay B
VentasTurquesa, Casa Turquesa at Hotel Casa Turquesa, responded to this review

Dear guests, We are a small boutique hotel but we always give a great service because every guest is very important to us. We appreciate your preference and we invite you to spend your first anniversary at the hotel, we will be very glad to have you here again. We are very happy to read all your words, thank you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. ... more   less 

Additional Information about Hotel Casa Turquesa

Address: Boulevard Kukulcan Km 13.5 | Zona Hotelera Cancun, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $218 - $1,189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Casa Turquesa 4*
Number of rooms: 29
Reservation Options:
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Also Known As:
Casa Turquesa Hotel Cancun
Casa Turquesa Tulum
Casa Turquesa Hotel Tulum
Hotel Style:
#37 Luxury Hotel in Cancun
#41 Family Hotel in Cancun
#43 Spa Hotel in Cancun
#43 Romantic Hotel in Cancun
#52 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Casa Turquesa staff and other travelers.
20 questions
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Questions? Get answers from Hotel Casa Turquesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“#307 Is Ocean and pool view”
 of 5 bubbles nycgirl272, Aug 16, 2016 | Read review
“Our room was on the second floor and the ocean view was amazing.”
 of 5 bubbles newbgray, Jun 7, 2016 | Read review
“This is an unusual hotel. It is a unique place where u can ask for and get the experience you want. Ask for hottub on balcony.”
 of 5 bubbles muddywatersUSA, Apr 29, 2016 | Read review
“Upper floors are best”
 of 5 bubbles edwinf467, Apr 16, 2016 | Read review
“The garden suites don't have a sea view, but are really convenient for the pool.”
 of 5 bubbles DenisR373, Feb 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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