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Boulevard Kukulcan Km 13 Zona Hotelera, Cancun 77500 Mexico
Lowest prices for your stay
Expedia.com
$100
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Free cancellation until 08/27/22
Booking.com
$99
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Free cancellation until 08/28/22
Trip.com
$90
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Free cancellation until 08/27/22
Hotels.com$100
Travelocity$100
travelup.com$112
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Traveler (514)
Room & Suite (339)
Pool & Beach (136)

About

#99 of 271 hotels in Cancun
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.3
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery.
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Property amenities
Free parking
Wifi
Pool
Restaurant
Beach
Car hire
Spa
Baggage storage
Parking
Outdoor pool
Swimup bar
Poolside bar
Massage
Concierge
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Housekeeping
Private balcony
Room service
Safe
Seating area
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Iron
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quiet
Languages Spoken
English, Spanish
645Reviews33Q+A100Room tips
Traveler rating
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Kelly wrote a review Mar 2022
1 contribution3 helpful votes
From the moment we arrived, we knew something was off. When checking in, we noticed this place was deserted (mind you, it's spring break) Not only were there no other guests, but there was literally no one working there. No functional restaurant or bar. No staff other than a receptionist. Driveway was dangerous and in disrepair. We booked a king bed room and did not get that. Jacuzzi tub was not functional. Our room key worked on other rooms (discovered when we mistakenly went to the door before ours and walked right into someone else's room) We tried to walk around the hotel and the receptionist basically wouldn't let us go down the main stairs. No food. Asked for drinks and was brought 2 beers, but there was no working bar or bartender. Kind of an issue for a vacation in Mexico. We left the same day (within 3 hours) of arriving. This hotel is not functional and does not meet basic standards. The photos on all the booking sites are at least 15 years old. The entire hotel is deserted, not maintained, and straight up creepy. We got out of there as soon as we could. For your own safety, do not book here.
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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moemoe_loemoe wrote a review Mar 2022
London, United Kingdom4 contributions1 helpful vote
Excellent hotel! Rooms are huge and super clean. Private balcony with a jacuzzi/tub. Great views and stunning hotel overall. For the price it’s going at in the location at this time of year absolute steal. It’s chilled and relaxed with a private beach too. The staff are super friendly as well.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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jessicakm87 wrote a review Feb 2022
Noosa Heads, Australia3 contributions2 helpful votes
+1
Should've know better from reading reviews but needed a place fairly quickly and cheap. Well this wasn't the cheapest place on the list so I figured might get lucky and it would be above average... Wrong, oh so wrong. Driving up, the driveway is in disrepair, the buildings roofs are literally falling off/non existent. So first off not a great impression. Receptionist was lovely and helpful. Decor is dated to say the least, but whatever not an issue. The issue lies with the fact that the property is dirty, tired and old. It feels like an after thought, as in as long as rooms are getting booked there is no care in the maintenance or appearance of the property. It's completely souless and to be honest substantially creepy, feels like there's something underground going on. Dirty pool, filthy bathtub, water from taps stunk. Balcony door didn't shut properly, sheets were clean, but mattress and pillows were 100 years old and feral. The AC in the room was new, so that was a plus. Couch and curtians were mouldy, stained and stunk. No idea about the restaurant, wasn't told anything about it on check in and nobody was in the restaurant. Pool bar pictured wasn't functional, and those pictures on the websites are completely misleading, the property looks nothing like them anymore. It's was a creepy, dirty stay and I do not recommend it.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Gianni Agostini wrote a review Jan 2022
Bayamon, Puerto Rico14 contributions1 helpful vote
+1
We spend the end of December in this very chic hotel. Great works of art on the wall as well as peace and quiet. Very different from “spring break” atmosphere of other hotels. Small but cozy in a good location.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Guner wrote a review Jan 2022
Helsinki, Finland4 contributions1 helpful vote
I took this hotel for 4 night's( January 08-12 2022 ) I thought it's good hotel own beach but service was so bad they only cleaning the room 2 times . I asked them to clean the room 4 times only hotel destination is fine nothing else I do not recommend .
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Date of stay: January 2022Trip type: Traveled with friends
Room Tip: I just recommend to people who come for holiday please read reviews other people's experience .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Nayeli O wrote a review Jan 2022
6 contributions1 helpful vote
Outside could use a little love but the inside is beautiful. Receptionist (young lady with curly hair) was very nice and welcoming! So were the security guards and bartender! Lots of artwork. Small hotel perfect for couples or people who want to enjoy quietness.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sheri B wrote a review Dec 2021
8 contributions3 helpful votes
+1
Let me preface by saying I've stayed at absolutely luxurious 5-star hotels and in hostels. I love to travel. Right now, we are in saving mode, but really wanted a vacation, and this property was a heck of a deal. We got round trip air and hotel for 7 days through Expedia for less than $1200. It was an amazing bargain - but with the price, we also limited our expectations. That being said, this property not only did not disappoint, but it was an absolute delight. I almost didn't want to write a review so it becomes too popular! This is not an all inclusive property. It is also not one of the huge megaladon properties you find in Cancun. What it IS, and what it COST, is an absolute bargain if you need to get away and reconnect with yourself, or your loved ones. Service was amazing. Everyone in the hotel was incredibly nice, and helpful in every way. The rooms were super clean and spacious with great views. The hotel itself has some maintenance happening, but it is an older property, on a beach, and you can expect some wear and tear. They were actively doing several things to maintain the property, which shows they care. The hotel is covered in interesting art from bottom to top floor, and even in the rooms and the property grounds. We spend hours discussing and looking at the art. The location is right on the most beautiful and quiet stretch of beach. You do not have to worry about being charged extra for a chair by the pool or the beach, like they tried at my last "all inclusive" experience. One of us is vegetarian - so all inclusives leave a little something to be desired for food choices. This allowed us to explore some excellent restaurants with better choices for us. If you are also living an herbivore life, try the Pink Coconut and Thai (in the Isla Shopping Center- featuring amazing Thai and Indian food, with gorgeous cocktails.) We left our laptops at home, and phones mostly off. We totally unplugged for a week, and read on the beach and by the pool and explored what the local community had to offer. It was probably my favorite of about 6-7 trips to the area. No time share pitches. No noisy pool activities. No crazy restaurant situations. It was like staying with family. We would be happy to return.
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Date of stay: November 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Gaby A wrote a review Nov 2021
2 contributions4 helpful votes
+1
This hotel saved my cancun trip. I had a terrible experience in the first hotel I had previously booked, and ended up booking here instead as an emergency. The hotel is located in the Hotel zone of Cancun and has beach access. This hotel has unmatched customer service. The staff will really go above and beyond for their guests. They are so friendly and helpful, they really care for your safety and your well-being. The hotel itself is beautiful inside but needs a little love and care. Having said that if anything fails or stops working the problems are addressed immediately and properly by the staff. The tall ceilings, galleries and beach views are so beautiful. A big shout out to Levi, Oscar and Wendy for their amazing service and delicious food at the restaurant. The hotel is very peaceful and the beach is so amazingly gorgeous and not crowded, you can really enjoy. I will definelty come back to this hotel.
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Date of stay: November 2021Trip type: Traveled with friends
Room Tip: Peaceful hotel. Beautiful beach, great service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Patrick G wrote a review Jan 2021
Saint Louis, Missouri37 contributions64 helpful votes
+1
I am currently staying here 1/6 to 1/9. First the good:The place is amazing. My room is huge and has a magnificent balcony. My bathroom is huge and has separate rooms for shower tub and potty. Everything looks brand new. The employees will get you ice or towels as you need them the lifeguard PiPi will pull your chairs out to the most beautiful beach you have ever experienced. The check-in and check-out were simple and quick. Thank you Vanessa. A berm created by erosion keeps people from walking on your private beach. The pool needs attention but is beautiful and adequate and great for photos. My chicken quesadilla was the best I have ever had. Now the bad.. as you drive up to the hotel. It is scary. Garbage and poorly maintained exterior. Relax the actual hotel is nice. Security is good at the gate.. non-existent in the room ..my sliding glass door did not have ANY latch. My room had an old fashioned key and no modern in room safe. It is unfortunate that some simple security matters are neglected. Travelers need to feel that they are secure in their rooms. My bed and bedding were very nice and comfortable. I didn't notice any excessive noise.
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Date of stay: January 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
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sandracraigdylan wrote a review Dec 2020
Excelsior, Minnesota48 contributions33 helpful votes
+1
I have stayed here several times in the past. Quirky and a bit run down but loved that it was small and easy with only a few other people. Wow how things have changed. This is nothing less than squalor at this point. No lock on the patio doors, broken out lights, elevator out of order, pool half filled, beach with a 10 foot ledge and sand filled halfway up the palapas. We mistakenly ate dinner our one night. It was comically bad and bizarre. About 8 options, no Coke Light, no tortillas for fajitas, couldn't track down a single napkin, served the wrong food only to magically come out with the right one a second later (after which we saw the writer eating the 'mistaken' meal). We walked on the beach at 7:30 only to be locked out with no way to get back in without calling them. Jackhammers started in about 30 feet from our unlockable patio door at 8 am. They give you discounts if using cash. Hmmm. This is not a hotel. This is a front for something else. I checked out early the next day but we were half hour past check out time so he charged me a second night. But...their credit card machines oddly don't work so he wants to take me to an ATM. I mean, really, people....WTF. Please heed my warning and stay away. We went two hotels down to the JW Marriott and paid just $10 more per night after their daily credit. This one is heaven.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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PRICE RANGE
$116 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa turquesa hotel cancun, casa turquesa tulum, casa turquesa hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
29
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Frequently Asked Questions about Hotel Casa Turquesa
Which popular attractions are close to Hotel Casa Turquesa?
Nearby attractions include Playa Marlín (0.3 miles), Avenida Kukulkan (0.2 miles), and Luxury Avenue Cancun (0.09 miles).
What are some of the property amenities at Hotel Casa Turquesa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Casa Turquesa?
Guests can enjoy a swimup bar, an on-site restaurant, and a poolside bar during their stay.
Is parking available at Hotel Casa Turquesa?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Turquesa?
Conveniently located restaurants include Nicoletta | Modern Italian Kitchen Cancún, Cenacolo Zona Hotelera, and Hacienda Sisal.
Are there opportunities to exercise at Hotel Casa Turquesa?
Yes, guests have access to a pool during their stay.
Which languages are spoken by the staff at Hotel Casa Turquesa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Casa Turquesa?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.0 miles) and Scorpion’s Temple (0.8 miles).
Does Hotel Casa Turquesa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Casa Turquesa accessible?
Yes, it offers facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.