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Hotel Casa Turquesa

Traveler (426)
Room & Suite (336)
Pool & Beach (130)

Overview

AMENITIES
Wifi
Free parking
Beachfront
Pool
Non-smoking rooms
Restaurant
Room service
4 Star accommodation
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (617)
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Traveler rating
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LanguageEnglish
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Traveler rating
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18
37
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1 - 5 of 476 reviews
Reviewed 1 week ago

Worst hotel ever I recommend staying somewhere else this hotel is haunted and abandoned. No TV No WiFi, lamps have mold beds are wet A/C don’t work, bathroom ceiling is falling apart nothing works doesn’t look nothing like the pictures show

Date of stay: September 2019
Thank Laura G
Reviewed 3 weeks ago

My first and last stay @ Hotel Casa Turquesa. I paid $140.00 per night for no towels on again off again air conditioning. No rugs so fell on wet flooring. No Habla Español. Need more English speaking helpful staff.More

Review collected in partnership with Cancelon.com
Date of stay: August 2019
Thank Culture100781
Response from VentasTurquesa, Gerente at Hotel Casa TurquesaResponded 2 weeks ago

thanks for your coments hopeto serve you in the future , and yes we do speak english , yes we do have towel and yes air conditioning work, sorry we dont have rugs because we have marble floor but again thanks for your stay with...More

Reviewed March 1, 2019

This was by far the worst hotel I have been to. Don't let the pictures drive you to come to this place, they are far from reality. The place is poorly maintained, it is dirty, water is an everyday issue since they cut it w/o...More

Date of stay: February 2019
2  Thank GrandTour100890
Response from VentasTurquesa, Gerente at Hotel Casa TurquesaResponded March 29, 2019

thanks for your info we will improve in things you suggest

Reviewed February 23, 2019

the photos posted by this hotel must have been vintage, since the place is in disrepair. during our 8 day stay we went without any water to our room (upon injury the entire hotel was without water) for a period of 1 hour to overnight...More

Date of stay: February 2019
2  Thank Travellingourplanet
Response from VentasTurquesa, Gerente at Hotel Casa TurquesaResponded March 1, 2019

thanks for your comment

Reviewed February 1, 2019 via mobile

We stayed only one night in Casa Turquesa and all in all we were disappointed. The pictures on the web are more promising than reality really is. Check in was very welcoming and fast. When you get in, everthing looks fantastic, the direct view to...More

Date of stay: February 2019
Thank caban2343
Response from VentasTurquesa, Gerente at Hotel Casa TurquesaResponded February 2, 2019

thanks for your comments hope to serve u in the future

View more reviews
About
Description
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of More Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Beachfront
Free parking
Bar/Lounge
Room service
Spa
Concierge
Hot Tub
Multilingual Staff
Outdoor pool
Free Internet
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-smoking rooms, Family Rooms
Hotel class
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-smoking rooms, Family Rooms
Number of rooms
29
Price range
$109 - $700 (Based on Average Rates for a Standard Room)
Also Known As
Casa Turquesa Hotel Cancun
,
Casa Turquesa Tulum
,
Casa Turquesa Hotel Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Hotel Style
Family
,
Romantic
,
Luxury
,
Spa
,
On the Beach
Room types
Suites, Non-smoking rooms, Family Rooms
Number of rooms
29
Price range
$109 - $700 (Based on Average Rates for a Standard Room)
Also Known As
Casa Turquesa Hotel Cancun
,
Casa Turquesa Tulum
,
Casa Turquesa Hotel Tulum
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Photos

Traveler (426)
Room & Suite (336)
Pool & Beach (130)
Dining (31)
View from Room (34)
Family and Play Areas (4)
Amenities (4)
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Questions & Answers
Ask a question
markdS9623TJ
December 19, 2018|
AnswerShow all 2 answers
Response from VentasTurquesa | Property representative |
hola yes we dop have an aelevator please leave us your fone and we make sure we call and give all info proper
0
Votes
Google Translation
cookie64
October 20, 2017|
AnswerShow all 2 answers
Response from VentasTurquesa | Property representative |
Hello, The pool is not heated.
1
Vote
Google Translation
841kc2017
April 7, 2017|
Answer
Response from VentasTurquesa | Property representative |
reserve (a t) casaturquesa (d o t) com or sales(a t) casaturquesa(d o t) com
0
Votes
Google Translation

Room Tips

"Top floor has the best view."
sunvalleygirl
Jan 15, 2019
Read review
"All rooms face the ocean"
travelgirljay
Sep 11, 2018
Read review
"Room 406 has a great view. Some prefer the renovated rooms on the ground level which have an easier access..."
chriszitis
Mar 8, 2018
Read review
"Skip the $20 USD breakfast and $90 peso coffee for the all-you-can-eat breakfast ($10 USD) next door mall..."
sleedunfee
Jan 10, 2018
Read review
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