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Hotel Casa Turquesa

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Boulevard Kukulcan Km 13 Zona Hotelera, Cancun 77500 Mexico
Lowest prices for your stay
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$111
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Free cancellation until 03/17/22
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Traveler (472)
Room & Suite (338)
Pool & Beach (132)

About

#97 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Welcome to our hotel! It's intimate, secluded, and fashionable. Guests come here to our All Suite Luxury Boutique Hotel to relax, rejuvenate, and go unnoticed in the midst of the Mexican Caribbean playground of Cancun. Reminiscent of a Mediterranean mansion, Casa Turquesa rests on one of the area’s most pristine beaches and features only 30 suites, providing an atmosphere of privacy and tranquility. Spa and Art Gallery.
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Property amenities
Free parking
Wifi
Pool
Bar / lounge
Beach
Babysitting
Airport transportation
Spa
Parking
Paid wifi
Hot tub
Outdoor pool
Restaurant
Swimup bar
Poolside bar
Car hire
Massage
Salon
Baggage storage
Concierge
Currency exchange
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
Iron
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Quiet
Languages Spoken
English, Russian, Spanish
634Reviews32Q+A100Room tips
Traveler rating
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Popular mentions
Patrick G wrote a review Jan 2021
Saint Louis, Missouri33 contributions59 helpful votes
+1
I am currently staying here 1/6 to 1/9. First the good:The place is amazing. My room is huge and has a magnificent balcony. My bathroom is huge and has separate rooms for shower tub and potty. Everything looks brand new. The employees will get you ice or towels as you need them the lifeguard PiPi will pull your chairs out to the most beautiful beach you have ever experienced. The check-in and check-out were simple and quick. Thank you Vanessa. A berm created by erosion keeps people from walking on your private beach. The pool needs attention but is beautiful and adequate and great for photos. My chicken quesadilla was the best I have ever had. Now the bad.. as you drive up to the hotel. It is scary. Garbage and poorly maintained exterior. Relax the actual hotel is nice. Security is good at the gate.. non-existent in the room ..my sliding glass door did not have ANY latch. My room had an old fashioned key and no modern in room safe. It is unfortunate that some simple security matters are neglected. Travelers need to feel that they are secure in their rooms. My bed and bedding were very nice and comfortable. I didn't notice any excessive noise.
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Date of stay: January 2021Trip type: Traveled solo
4 Helpful votes
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sandracraigdylan wrote a review Dec 2020
Excelsior, Minnesota44 contributions30 helpful votes
+1
I have stayed here several times in the past. Quirky and a bit run down but loved that it was small and easy with only a few other people. Wow how things have changed. This is nothing less than squalor at this point. No lock on the patio doors, broken out lights, elevator out of order, pool half filled, beach with a 10 foot ledge and sand filled halfway up the palapas. We mistakenly ate dinner our one night. It was comically bad and bizarre. About 8 options, no Coke Light, no tortillas for fajitas, couldn't track down a single napkin, served the wrong food only to magically come out with the right one a second later (after which we saw the writer eating the 'mistaken' meal). We walked on the beach at 7:30 only to be locked out with no way to get back in without calling them. Jackhammers started in about 30 feet from our unlockable patio door at 8 am. They give you discounts if using cash. Hmmm. This is not a hotel. This is a front for something else. I checked out early the next day but we were half hour past check out time so he charged me a second night. But...their credit card machines oddly don't work so he wants to take me to an ATM. I mean, really, people....WTF. Please heed my warning and stay away. We went two hotels down to the JW Marriott and paid just $10 more per night after their daily credit. This one is heaven.
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Date of stay: December 2020Trip type: Traveled with family
2 Helpful votes
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Shanelle wrote a review Apr 2020
Santa Monica, California2228 contributions306 helpful votes
I’ll preface this by noting I had stayed here a couple years ago, but had such a bad experience I resolved not to write a review so that I could forget about it. However, I’ll tell you about my experience so you’re aware of the type of customer service you could expect to receive. The reservation was booked through RCI, which has a policy of booking stays in one-week increments. As such, the original reservation was for June 17-24, but I emailed the Casa Turquesa reservation desk on April 19 to see if there was a way to rearrange the dates to make it fit my itinerary. Alan from Casa Turquesa responded and told me there was no way to do so, so I just confirmed with him that I would not be checking in until June 20, unlike the original reservation of June 17. I confirmed a second time with him on June 12 just to make sure that everything was good, as I had heard there have been other accounts of people having difficulties checking into hotels in Cancun. Alan did confirm my arrival date on April 28 and June 13 respectively, so I was confident everything was good. When I arrived at Casa Turquesa, I brought the email correspondence as evidence of my reservation, but the manager, Mus, was extremely rude and unaccommodating. He claimed that I should have called them in advance, even though in the confirmation email Casa Turquesa sent me, it states that should there be any changes to the itinerary, one could call or email them. I did not call because that involved international charges, and I had already emailed them confirming things twice. Mus did not honor the reservation, and when my friend attempted to step in to talk to him, he told her that “he could only speak to one person at a time” and condescendingly asked if he should talk to her or me. He continued having a patronizing attitude and had no semblance of customer service, as he was not willing to work with us, stating that “there is no money involved, so there is no problem with them”. However, it was an employee of theirs of confirmed everything was in good order, and as such I tried to tell him that. He refused to listen to logic and in the end, wished us “good luck” in finding another place. The hotels in the nearby area were all expensive, and it was late at night. We had limited resources, and so walking to downtown Cancun was unsafe and dangerous, and it was extremely expensive to take a taxi. As such, we were planning to sleep in the lobby because there wasn’t any other option available to us. We were just three girls tired, hungry, sleepy, and frustrated with our experience. Mus refused to help us until speaking to Alan, who he said would be there at 10:30 am the next morning. In the end, we were able to stay in a room because someone “didn’t check in”. However, I find it unbelievable that in a city that receives a lot of tourists, we were subject to the worst customer service experience and went through a lot of frustration and fear that we would not have a bed to sleep in that night, despite having taken all precautions and being calm and reasonable the entire time. Mus needs lessons in empathy as well as in customer service, because he clearly does not know how to treat people correctly. Customer or not, there was no hospitality and no sense of responsibility from Mus in Casa Turquesa, and that type of ill treatment deserves to be noted.
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Date of stay: May 2019Trip type: Traveled with friends
2 Helpful votes
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lovefun99 wrote a review Mar 2020
Torrance, California433 contributions86 helpful votes
+1
Our first room 3rd floor was big, nice views, big balcony, old furniture and the AC didn’t work. We stayed there for one night fortunately. Around 1am after we complained the AC wasn’t working and maintenance guy told us it was nothing he can’t do until next day, We got changed to another room 1 st floor that it was modern and comfortable. The hotel is nice but just for sleeping as the guy in the front told us. Not really a resort to stay for the day. Nothing to do inside the hotel. There is a nice pool, nice views. If you have a group of friend a recommend the room we stayed. Nice jacuzzi and area to party as a group. Walking to everywhere or taking the bus to the city. Safe area. Beautiful beach. My pictures are from my second room. If you are going to be doing tours all the time and get a good price go for it.
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Date of stay: March 2020Trip type: Traveled as a couple
3 Helpful votes
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Carolina A wrote a review Mar 2020
1 contribution1 helpful vote
owner wanted to charge us extra taxes on the room we had already paid trying to scam us. I asked the owner every day to explain the taxes. And every day he said he’d check then finally he said I was right and we already paid it. He did not give our money back until the day we left. Water in room was either boiling hot or freezing cold for showers. So much to the point where I dreaded to shower. The AC was not working whatsoever. We called to get it looked at and no one ever came up. The hot tub/jacuzzi right outside the room was filthy and old. Very unpleasant. The only good thing is location because I got to wake up to a beautiful view and fell asleep to sound of the ocean.
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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PRICE RANGE
$80 - $236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa turquesa hotel cancun, casa turquesa tulum, casa turquesa hotel tulum
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
29
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Frequently Asked Questions about Hotel Casa Turquesa
Which popular attractions are close to Hotel Casa Turquesa?
Nearby attractions include Playa Marlín (0.3 miles), Avenida Kukulkan (0.2 miles), and Luxury Avenue Cancun (0.09 miles).
What are some of the property amenities at Hotel Casa Turquesa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Casa Turquesa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Casa Turquesa?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Turquesa?
Conveniently located restaurants include Cenacolo Zona Hotelera, Ilios Greek Estiatorio Cancun, and Hacienda Sisal.
Are there opportunities to exercise at Hotel Casa Turquesa?
Yes, guests have access to a pool during their stay.
Does Hotel Casa Turquesa have an airport shuttle?
Yes, Hotel Casa Turquesa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Casa Turquesa?
The staff speaks multiple languages, including English, Spanish, and Russian.
Are there any historical sites close to Hotel Casa Turquesa?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.0 miles) and Scorpion’s Temple (0.8 miles).
Does Hotel Casa Turquesa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Casa Turquesa accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.