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The place looked out dated in the pictures, but we were still hopeful. "We thought it's an RCI exchange it should be fine." The room was awful, there was mold on the walls it had a muggy smell. The couch had stains on it. The...More
- Sea turtles: got to play a part in digging up & reburying the eggs, collecting the hatched baby turtles, & watching the mama turtles come ashore at night to lay more eggs
- restaurant staff: only 1 restaurant that serves the exact same...More
The only posotive thing was service, hotel is falling appart, food is pretty bad, hotel is filthy. Chairs, placemats and buffet area are full of stains and are never changed. Stainned couches, broken outlets in room, sliding door too pool non fucntioning so you can't...More
I was very excited to stay at this hotel. It is very cute in person but unfortunately the week of our trip the AC & water wasn't working. Instead of giving us warning in advance, they waited until after we got there to tell us....More
Worst customer experience I had in the past years. I left a very important item (identification card) at the Hotel and I had to call 10 times (no exaggeration) over a period of 3 weeks in order to try to get it back. They always...More
Thank Sabine B
Response from VentasTurquesa, Casa Turquesa at Hotel Casa TurquesaResponded August 22, 2017
Thank you for your comment but the only thing we feel is that the bad customer service title cannot be applied in this situation. We have nothing to do with you missing your badge. You forgot your identification card in the room we...More
$59 - $1,078 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#40 Family Hotel in Cancun
#42 Romantic Hotel in Cancun
#42 Luxury Hotel in Cancun
#53 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
Non-Smoking Rooms ,
Number of rooms
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