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The Royal Sands Resort & Spa All Inclusive

4,605 reviews
#19 of 176 Hotels in Cancun
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Traveler (2903)
Pool & Beach (969)
Room & Suite (797)
Overview
  • Excellent69%
  • Very good21%
  • Average7%
  • Poor2%
  • Terrible1%
Travelers talk about
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Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from The Royal Sands Resort & Spa All Inclusive
Special Offer: 2017 Year End Special!
Hotel deals
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Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,605)Write a Review
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All reviewsla verandahacienda sisalchar hutcaptain's covephase iiphase pooltime sharethomas moorepersonal conciergewelcome partylap poolpool baroff sitefull kitchentimeshare ownersall inclusive optionroom key
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961 - 965 of 4,043 reviews
Reviewed November 27, 2016

We are members here so my view might be jaded.. the resort is now "all inclusive" which means you pay one price. Problem is many people are here a week and only wish to eat and drink as much as possible, result is it's become...More

Review collected in partnership with this hotel
Thank RICHARD L
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded November 28, 2016

Dear Richard, Thank you for taking time to post about our resort. We're sorry to learn you've found your recent stay to be not completely satisfactory. We're sharing your comments with the appropriate channels so that our service may improve. If there are some further...More

Reviewed November 26, 2016

Royal Sands is a top notch resort. The staff is very welcoming and accommodating, and the grounds are clean and gorgeous. I felt like the money paid here is well worth it and I was really happy to have done a timeshare exchange here, with...More

Thank Laura M
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded November 28, 2016

Dear Laura, Thank you for posting about our resort. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to...More

Reviewed November 26, 2016

This place was surprising! The food was great, the staff were friendly and the place was well-kept and just beautiful! Lots of food choices, and the external (but included) restaurants and bar were a nice bonus! And the one bedroom suite was huge! Loved the...More

Review collected in partnership with this hotel
1  Thank Mylinda F
Response from Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All InclusiveResponded November 28, 2016

Dear Mylinda, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your recent stay at The Royal Sands and that you had the chance to visit other restaurants from Royal Resorts. We look forward to welcoming you...More

Reviewed November 26, 2016

Wonderful staff, wonderful resort. Smoking should be restricted, there are basically no controls over the smoking and lots of cigars around. With all due respect to smokers there is no need for this, just designate smoking areas and enforce them. Now... my other complaint... "all...More

Thank jamesmolly2016
Response from Cristóbal G, Onlin Community Care Coordinator. at The Royal Sands Resort & Spa All InclusiveResponded November 28, 2016

Dear James, While I was pleased to read that you stayed at our resort, I was disappointed to learn this visit did not fulfill your expectations. Please accept a sincere apology for not having met your expectations. We're sharing your comments with the management so...More

Reviewed November 25, 2016 via mobile

Very nice place, friendly staff, delicious food. The only thing bothered me that we had to switch rooms on Saturday because of time share members, otherwise everything is perfect. It's good resort for family

2  Thank ramy s
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded November 28, 2016

Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

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Traveler (2903)
Pool & Beach (969)
Room & Suite (797)
Dining (218)
Hotel & Grounds (1725)
Bathroom (26)
Family and Play Areas (14)
Business Center & Event Rooms (1)
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Center with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Heated pool
Outdoor pool
Details
Price range
$240 - $571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$240 - $571 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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