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The Royal Sands Resort & Spa All Inclusive

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#19 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,939 Reviews from our TripAdvisor Community

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Showing 3,464: English reviews
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Reviewed 2 days ago NEWvia mobile

The rooms are clean and average. I had to call three times to get my fridge stocked up when I got there. That encompassed 3 bottles of water, 4 sodas and 2 cans of beer. We did the all inclusive. The waiters at the pool are in NO hurry to ask you what you'd like to eat and drink, and...

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Helpful?
Thank Sharon L
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Sharon L: Thank you for taking the time to post your review about our resort. We take pride in our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're sorry to hear that your experience with the Food and Beverage department didn't cover your expectations. We're sharing your comments with...

Reviewed 2 days ago NEWvia mobile

I chose this resort based on other reviews and value, and it did not disappoint. My fiancé and I only spent 3 nights here, and we wished we could have stayed longer. It was very relaxing and low-key. Service was really good. Housekeeping kept the room very clean, food and drinks were good, we had no issue getting towels/beach chairs,...

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Helpful?
Thank Alyssa B
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Alyssa B, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you and your fiancé. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care...

Toledo, Ohio
Reviewed 3 days ago NEW

The resort is beautiful, clean and the staff is excellent. The spa is exceptional. The Sand is located near lots of restaurants and the mall for shopping. One of our favorite restaurants is the Hacienda Sisal and it is located right on the Sands property

Review collected in partnership with this hotel
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Helpful?
1Thank Cheryl W
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Cheryl W, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Sands was the perfect location to host your recent getaway. Our location near many restaurants and shopping malls are just a few of the...

Chatham, NJ
Reviewed 3 days ago NEW

Stayed at the Royal Sands in April with my husband and 4 children (ages 7-13). We have never done an all inclusive with the kids and now I don't know if I'd ever do anything else. What a fantastic trip! The food and drinks were delicious- much better than I ever expected (shrimp tacos by the pool were my favorite...

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Helpful?
Thank Chathamfamily36
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Chathamfamily36, Thank you so much for your review. We’re so happy to hear that you had a great vacation. We hope that you and your family made some incredible memories that will last for years to come. We hear from many of our guests that our clean and spacious villas are a great way to end an eventful day...

Bensalem, Pennsylvania
Reviewed 3 days ago NEWvia mobile

Not what it used to be. First let me say I am an owner here at the Royal Sands and up until this past year I loved the place I couldn't say enough good things about the Royal sands. This past November we had to move three times the first time we had to move after the first week which...

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Helpful?
4Thank sindybw
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Sindybw, Thanks so much for writing a review about The Royal Sands. We are disappointed to hear your sentiment and of your experience from your recent stay with us. We strive to make sure that all of our guests have the best vacation experience possible and we're sorry to learn we didn't achieve this goal with you. Your comments...

Saint Joseph
Reviewed 3 days ago NEW

You will love this place. The beach view and the waiter/waitress service was very good. Not as good as previous years, but still OK. The maid service was excellent. Security did not do anything about the late night celebrations on the common walk by the front doors and kept people awake.

Review collected in partnership with this hotel
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Helpful?
1Thank Pat G
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Pat G, Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We always encourage our guests to let us know right away of any needs or issues that they encounter during their stay,...

Pittsburgh, Pennsylvania
Reviewed 4 days ago NEWvia mobile

Traveled with family of 6 with age range of 6 to 72. The resort was very clean with spacious one bedroom suite. The all inclusive was a great value. Restaurants better than most all inclusive I have stayed at in the past. The staff is very friendly and helpful. I went to the front desk because my refrigerator was not...

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Helpful?
1Thank mgio75
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mgio75, Thanks for taking the time to review your recent stay with us here at The Royal Sands. We are honored that you chose to stay with us for your family vacation. We apologize if you didn't encounter your refrigerator stocked with beverages. But we are thrilled to hear that our manager was able to assist you with your...

Sunnyvale CA
Reviewed 5 days ago NEW

The Royal Sands is one of the premier properties in Cancun: impeccably maintained and ideally situated. The staff is efficient and unfailingly friendly. And now that a full-service supermarket (Soriana's) is basically next door, one no longer has to make the trek to Walmart downtown. I wholeheartedly recommend it for a relaxing vacation.

Review collected in partnership with this hotel
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Helpful?
Thank SenorWillie
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear SenorWillie, Thank you for taking time to post about our resort. We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

Reviewed 5 days ago NEW

Rooms are clean, beach is awesome, staff are friendly, lot of options for food and drinks... and room service is 24 hours, although it takes some time to get delivered!!! We had a great time at Royal sands and will definitely come back.

Review collected in partnership with this hotel
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Helpful?
Thank 624meilingt
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 624meilingt, Thank you for taking the time to post your review about our resort. We take pride in our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at The Royal Sands and we look forward to welcoming you back soon. Warm Regards.

Reviewed 5 days ago NEWvia mobile

I'm giving 10/5 to this place. I've been there with my teenaged child and both of us loved the stay in The Royal Sands and spa. The service was wonderful! The food was fresh and amazing. The beach is gorgeous and they do amazing job to keep the resort clean.

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Helpful?
Thank Anna Z
Sandra R, Online Community Care Agent at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Anna Z , Thank you for taking the time to post your review about our resort. We take pride in our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at The Royal Sands and we look forward to welcoming you back soon....

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $225 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travelers.
430 questions
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“get either a suite (BR,LR, full kitchen and bath) or a full villa (2 BR, 2 BA, LR, full kitchen) The extra space, and access to a large balcony, is well worth the extra $$)”
SenorWillie, 5 days ago | Read review
“Request a beachfront, ocean facing room on an upper floor.”
  • Sunrise
meghanw282, 1 week ago | Read review
“We pay the tip ourselves as we are not using all inclusive. We are not familiar with how it works with all inclusive. ”
JLZChicago, 1 week ago | Read review
“The rooms need to have bigger pillows on the beds.”
U7104WVbriand, 1 week ago | Read review
“Loved our room 5701 with an excellent view!! You also get quite the workout with steps daily if you choose not to take the elevator!”
meechparrish, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question