Pool cold, front desk rude, room never ever ready..you will wait wait wait Maids clean your room excellent..you can eat off the floor Laundry excellent very inexpensive..Photographers Diego and Maria are the best in the business. Take advantage of them taking free pictures of your family they do an absolutely incredible job end it says service I put excellent cloud Lucidious excellent value excellent location excellent sleep quality I put terrible rooms excellent
From arrival to departure, the royal sands people are just plain pleasant and helpful. From Irving and Elisabeth in La Veranda to Alejandro at the front desk to David and Brenda in concierge. Thoroughly enjoyed our relaxing beach week.
Extra measures taken by the resort. We got a kit in the villa with masks and gels for our hands and were offered more when necessary. Some activities were reduced, but others were brought outside. Family oriented resorts with kids clubs. We come back over and over. Walking distance from lots of restauranrs, mall, spa, transportation. Beautiful beach and pools.
We had the pleasure of staying at Royal Sands for two weeks in January 2020. This was our second trip to Cancun and first stay at Royal Sands. We are snowbird retirees splitting our time between Maine & Florida. We chose Royal Sands because of the beach. It has a fantastic waterfront with great waves! The property is large and extremely well maintained. Service staff are spectacular. There are basically three types of unit: suite which is a one bedroom (king bed), living area, full kitchen, bathroom, big closet and huge balcony. Next is the lockoff, which is laid out like a typical hotel room with two full beds and a bathroom, plus a kitchenette and tiny unusable balcony. Together those two combine to be a two bedroom villa. Royal Sands is laid out in two phases. The original, phase one, is a bit larger than phase two. Both are horseshoe shaped which seems to channel the ocean sounds in like an amphitheater. Some balconies get sun most of the day but we carefully requested the shady side – and loved it. Pools were cool when we were there and we got in only briefly twice. They are beautiful and very inviting. We hope to return during warmer weather. We had one week without all inclusive and one week with it. We enjoyed both ways. We liked having a relaxing breakfast on our balcony then eating out mid afternoon when we were on our own. On the AI, we’d eat out three meals a day, plus drank more than we needed, so we are inclined to pass on all inclusive next time (we are owners, so we have that option.) Recreation staff were busy offering music, bingo, water aerobics, etc. The sports bar had karaoke some evenings and ball games others (but closed too early to see the end of the game!) Because the resort was limited to 60% occupancy due to covid-19, beach chaises and palapas were generally available. At times, guests express frustration with unoccupied chaises that are claimed. The deck crew were awesome about checking room numbers as you claim chaises. Food…I had pre-ordered breakfast and snacks from the Royal Market, then we walked to Solana (?) for some variety. Week one we cooked our own breakfast, then mostly ate light from LaVerandah. I had the lime soup and shrimp tacos pretty much every day. Week two we tried a lot of restaurants. Best experience was El Conquistador – service was amazing. Gotta order the flaming coffee just to watch them make it. We reserved Sunday night because a guitarist was performing and we loved him. Then we had a waterside table for sunset at Captain’s Cove. The view was wonderful and we all loved the clam chowder. I particularly enjoyed our evening @ La Trattoria and The Royal Cancun. We dined three times at Hacienda Sisal because we didn’t have to take the shuttle. Some foods we enjoyed a lot and others not so much. The shrimp tostada was my favorite. Music Tuesday and Thursday was wonderful. Carefully plan timing for off site dinner reservations so you don’t waste a lot of time waiting on the shuttle. We booked a catamaran tour to Isla Mujeres. It was a gray, drizzly day and the water was cool. But we enjoyed the sail over, getting into the water, OK lunch served and plenty of adult beverages. Three hours on Isla Mujeres was too much to do nothing and not enough to do something. So it was OK..not sure I’d recommend it and I wouldn’t do it again. We took the city bus to the flea market. It’s $1 US each way. Bus was missing some windows and back door wouldn’t close. Seats were wet from the rain coming in the broken windows. The few other passengers were all masked. I appreciated (and tipped) the driver advising us of the stop for the flea market (and again when we got back to Royal Sands.) My goal was to track down the flesh eating fish pedicure experience. A local guided me to a storefront spa and I tipped him for his time and helpfulness. We had a wonderful 20 minute foot tickling experience and picked up some souvenirs we didn’t need. It’s a big resort and no matter what you do, there’s a lot of walking. Choose your footwear carefully.…
Just returned home from a week stay with the all inclusive package. Had no fear of Covid at all at this resort. The staff was continually cleaning. Sanitizing everything. Staff was fun & entertaining, food was great! They could offer a greater selection of wine included with the all inclusive package, otherwise you could purchase different types, but who wants to purchase on an all inclusive? Captain's Cove, Conquistador & the buffet were amazing! We ate one the Asian themed night at the buffet and it was top notch. Waiters around the pool were taking great care of us with drinks & food. Rooms were very nice, the bathrooms could be remodeled, outdated looking. I would definitely go back!