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About
#12 of 273 hotels in Cancun
Location
4.8
Cleanliness
4.8
Service
4.6
Value
4.5
Travelers' Choice
GreenLeaders Silver level
The Royal Sands Resort & Spa All Inclusive is a beachfront resort located in the heart of Cancun’s Touristic Hotel Zone. It is a great location overlooking the sandy beaches and the most amazing turquoise shoreline of the Caribbean Sea. The Royal Sands Resort & Spa All Inclusive includes unlimited food and beverages, spacious, fully furnished villas and Suites that will make your stay a memorable and enjoyable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkeling
Tennis court
Aerobics
Billiards
Entertainment staff
Fishing
Patio
Table tennis
Video game console
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Minibar
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Spanish
Location
76Somewhat walkable
Grade: 76 out of 100
12Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Kukulcan Boulevard Km 13.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
9183Reviews798Q+A100Room tips
Reviews
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The best part about the Royal Sands, even though it is an older resort, is the suite style rooms with kitchen and lock off. It is perfect for two couples traveling together giving space and also a common area. I imagine it would be good for kids as well in the murphy beds.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We've been coming to The Royal Sands for years using the all-inclusive package. The rooms are nice and all have balconies with views of the ocean. The place is always clean, the staff courteous and solicitous. The food at La Veranda buffet is very good and there are always many choices. A shout out to Javier Gomez for his special efforts to make us feel welcome. This year however there were a couple of issues that should be mentioned. First, is the sargassum problem on the beach. This issue has been well publicized and the Mexican government has tried various solutions but so far to no avail. This prickly, tangled seaweed is getting worse every year and this year it got so bad some days that no one could go in the ocean. It comes in waves so thick that it turns the turquoise waters dark greenish/black and is very unpleasant. The hotel had a machine rake sand over the seaweed that was deposited on the beach, so it would decompose, which is a good idea. But the machine can't go on the soft sand of the tidal zone, and each day at high tide, the seaweed in this zone was washed back into the ocean, to be redeposited the next tidal cycle. One idea the hotel should try is having some workers rake the sargassum during low tide, out of the tidal zone, so it doesn't wash back into the ocean. This would help a little. However, until the government finds a way to keep this stuff from reaching the shore, the great Cancun beach will become unusable more and more days. The second issue involves the all-inclusive dining options. One of the enticements of the all-inclusive package is the choice of several restaurants besides the La Veranda buffet. All-inclusive guests can call at 8 AM to reserve a spot at Conquistador, Captains Cove, Hacienda Sisal, and others, if they don't like a particular theme night at La Veranda. In prior years, including at full capacity before Covid, I'd call at 8 AM sharp, get an agent immediately, and reserve any restaurant I wanted. This year, I called at 8 AM and was put on hold for ten minutes, then told everything was booked. This happened day after day. I even tried going to the concierge at 8 AM to see if they had any better luck but they were put on hold too, then told everything was booked. I asked two concierges what was going on and they told me that Royal Resorts had a new rewards points program only for members, which allowed them to book up all the restaurants in advance, leaving nothing for the all-inclusive guests. If Royal Resorts wants to implement such a program, they are certainly within their rights to do so, especially since their time share members are their first priority. But they should let the all-inclusive guests know in advance that they will most likely be dining at La Veranda buffet every night, so as to avoid the frustration of not getting the promised dining choices. Hopefully by our next visit, these issues will be addressed.…
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
16 Helpful votes
Helpful
Response from Alberto Vicente Martinez, Owner at The Royal Sands All Suites Resort & Spa
Responded Aug 24, 2022
Dear Andrew H, Thank you for taking the time to write a review about your recent stay at The Royal Sands. Sargassum arrivals are a natural occurrence, and during the past few years, we've seen unusual amounts of these algae coming ashore, which has become quite an operational challenge. We strive to clean in the early morning without affecting our guests, and we even clean twice a day to keep the beach in optimal conditions. While seaweed is a regular visitor, we cannot predict the date and time of its arrival. Royal Resorts is committed to providing our guests with a great experience, and we’ll continue working to maintain the beach as clean as possible. We sincerely apologize if you couldn't reserve with day in advance a spot at one of our restaurants. Our concierge team works hard to find availability for our non-member guests, but regretfully, it is not always possible to find a spot on the day and time desired by the guest. We regret that you felt this way about our concierge service and rest assured we have shared your comments with our Guest Relations Manager to find ways to improve this process for the benefit of our non-member guests. We will continue working to deliver a better experience on your next visit. We hope we have the chance to welcome you back soon. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I went to Royal Sands with a large group. We left our two young children at home. This resort would be great for small children. The rooms are very accommodating and there are plenty of child friendly food options. However, I wish there had been a spot for adults only at night. The sports bar called last call at 10:30 and there were no other options as far as continuing the evening. Since we were child-free, we wished we had an option for more nightlife, such as a piano bar, dance club, or even just keeping the sports bar open later.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Royal Sands was a nice place for families, although it is spread out over a large place. Our room was about as far away from the Main pool and restaurants as you could get. I don't think we got the room any cheaper than anyone else, but our room location left some to be desired. We also paid for the All-Inclusive (which is supposed to cover gratuities/tips), but it didn't seem to happen that way. Every time we ordered from the pool area (roving waiter) or at a restaurant, we had to surrender our room key to the waiter. After eating, we were given a bill, which had $0 on it, but also asked for a tip. The biggest problem is we always had to wait a fair amount of time for the room key. It seems like we should just be able to get up and leave when we are finished, but no, we had to ask for the room key back. Then we had to wait on it........ Otherwise, we enjoyed the resort and the food. The food was also much better if you just ordered off the menu rather than off the buffet.…
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Everything was wonderful... EXCEPT, for trying to get dinner reservations as a renter! It was so bad... impossible to get anything other than a 9:30pm due to renters only being allowed to book same day. Shame on you, 3rd party bookings and renters are what are keeping your resort afloat... not your whiney members/owners! Your staff is the best thing you have going for your resort. The cleanliness was excellent as well. Allow renters equal opportunity to make reservations as members/owners! Pedro at the Phase 2 pool bar is awesome and top-notch As well as Eduardo in the Sidelines bar. Mario at the Veranda was the most awesome as well. Hang on to them !
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Don't expect any help from concierge. All they want to do is push the time share presentation and new hotel. Went several times to make dinner reservations, and received no help - not even an attempt - after declining the presentation. Chloe and another guy (I didn't get his name) were the worst. Also, don't expect to get a chair on the beach or pool without physically sitting in it from 3am on. Many people were sleeping on the beach to save spots for their family. No thank you. Wait staff/servers are great as always, and happy to not have smokers anymore. The bedding is due for significant update/upgrade.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The minute we arrived we were treated like VIPs. The staff was polite and friendly, the grounds and accommodations were clean and beautiful and the food was great. Very relaxing atmosphere- perfect for families with older teens to young children and couples. Very safe! I highly recommend the Royal Sands!
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Bring cash so you can tip the staff. They work tirelessly for the rest of us to have fun!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel has a beautiful view with a lot of fun activities included in the resort such as bingo, water aerobics, and beach volleyball. Make sure to say hi to the amazing workers there! You can find Emilio refereeing beach volleyball and Rodrigo instructing water aerobics. We had so much fun here and they both made the experience even better!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We've always enjoyed our stays at the Royal Sands but this was our first year taking advantage of the Kid's Club for our 4 year old. Not only do they offer a wide variety of daily drop-off activities and classes (slime making, tye die, cooking, bracelets, keychains, pirate hats and many more) by the hour from 9am-6pm, but the facility and staff are top notch. Our daughter loved the teachers and took to Zuri, in particular, who manages the Kid's Club and always had extra little surprises for the children, be it a new hair style or sweet treat they'd send home with the parents at pick up. Zuri, Cori and Jessi really take the time to get to know the families and knowing our daughter was safe, having a blast, making new friends and loving the teachers made all the difference in my husband and I having a true a chance to relax throughout the week (be it for an hour here or there or an extended morning or afternoon). Would highly recommend the Royal Sands for families with children that can take advantage of this great offering in the Kids Club for a memorable trip for everyone!…
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Date of stay: March 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had an excellent time at the resort, all of the workers I met were amazing, as well as the service on the beach, in the buffet, and at the bars. Blu did a great job running the music/dance as well as volleyball. Karaoke night at the Sand Dollar was extremely fun!
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$293 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal sands hotel cancun, royal sands cancun, cancun royal sands resort, royal sands resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
680
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Claim Your ListingTHE ROYAL SANDS ALL SUITES RESORT & SPA - Updated 2023 Prices & Reviews (Cancun, Mexico)
Frequently Asked Questions about The Royal Sands All Suites Resort & Spa
Which popular attractions are close to The Royal Sands All Suites Resort & Spa?
Nearby attractions include Luxury Avenue Cancún (0.2 miles), Hacienda Tequila Cancun (0.2 miles), and Adventures Cancun (0.2 miles).
What are some of the property amenities at The Royal Sands All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Sands All Suites Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Royal Sands All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Sands All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Sands All Suites Resort & Spa?
Conveniently located restaurants include Nicoletta | Modern Italian Kitchen Cancún, Cenacolo Zona Hotelera, and Hacienda Sisal.
Are there opportunities to exercise at The Royal Sands All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Royal Sands All Suites Resort & Spa have an airport shuttle?
Yes, The Royal Sands All Suites Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Royal Sands All Suites Resort & Spa have airport transportation?
Yes, The Royal Sands All Suites Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Sands All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Sands All Suites Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.