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What is Travelers' Choice?
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
The Hard Rock Hotel Cancun is such a nice place to stay for vacation. It’s all inclusive. The hotel is very clean. The staff is very helpful. No matter where you are or if you look lost or perplexed, the staff is always available. The...More
Thank LIFEISGOOD144
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018
Hello LIFEISGOOD144,
I am pleased to know that you enjoyed your last visit to Hard Rock Hotel Cancun. We are very happy to know that you had a great stay full of excellent food, fun and especially the Rock Star service that you deserve. Thank...More
Beautiful property on a powdery white beach. Food is great. View is fantastic. Go to Zen for yummy fresh juices and a unique brunch. Try the soursop for something different. Love the infinity pool overlooking the blue Gulf of Mexico. Rock on!More
Thank hrs314
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018
Hello hrs314,
I want to thank you for taking the time to share with us your last experience at Hard Rock Hotel Cancun. I am very pleased to know that you liked our facilities, you enjoyed our beautiful beach, swimming pool, our delicious food and...More
Best vacation ever. The best resort I've been. The service is excellent, the rooms very comfortable and complete. The food is literally everywhere. Nice restaurants and pizza, burgers and tacos next to the pool. The Hard Rock decoration is amazing.More
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Thank MarioAGG
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018
Hello MarioAGG
Thank you for taking the time to share with us your latest experience at Hard Rock Hotel Cancun. I am happy to know that you had an excellent vacation and that thanks to our beautiful facilities and the excellent service of our team,...More
Just returned from a fab 10day break at the hard rock.
In a nutshell. For us 5/ 6 really good restaurants. 2 of them excellent!
Staff are magic here, sure, we probably tipped more than we've ever tipped before but the team here deserved it....More
2 Thank simon m
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018
Dear simon m,
Thank you so much for sharing with us your perfect five star review and for letting us know how wonderful was your recent stay at Hard Rock Hotel Cancun. I am pleased to know that you enjoyed and liked so many things...More
I came here with my family and I can be certain that this vacation is one of the best! The hotel is just incredible if you are music lover, they have a great collection from music instruments to clothes! Also the service is excellent, all...More
Thank Paloma G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018
Hello Paloma G,
Thank you very much for sharing with us your last visit to Hard Rock Hotel Cancun. I am pleased to know that this was one of the best vacations you have had and that you loved our music, vibe and our incredible...More
Response from LuisTA12 | Property representative |
Dear tracann1129,
Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
Dear tracann1129,
Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations occurred are not close together. Furthermore, even when we do not have control over these situations, we make guest and associate safety a top priority, providing the highest levels of service and security to ensure an enjoyable and secure vacation experience.
We understand and sympathize with our guests and future guests concerns as we are aware of the information shared on US media regarding these incidents this is why we urge our guests and future guests to please only consult official information such as the one posted on the US Department of State official website which currently do not have a travel restriction to the Quintana Roo state, which includes tourist areas such as: Cancun, Cozumel, Playa del Carmen, Tulum, and the Riviera Maya.
Warm regards.
