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Hard Rock Hotel Cancun

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Pool & Beach (1536)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
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Reviews (11,040)
There are newer reviews for Hard Rock Hotel Cancun
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6,705 results
Traveler rating
4,725
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178
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4,725
1,189
475
178
138
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321 - 325 of 6,705 reviews
Reviewed February 4, 2018 via mobile

The Hard Rock Hotel Cancun is such a nice place to stay for vacation. It’s all inclusive. The hotel is very clean. The staff is very helpful. No matter where you are or if you look lost or perplexed, the staff is always available. The...More

Thank LIFEISGOOD144
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018

Hello LIFEISGOOD144, I am pleased to know that you enjoyed your last visit to Hard Rock Hotel Cancun. We are very happy to know that you had a great stay full of excellent food, fun and especially the Rock Star service that you deserve. Thank...More

Reviewed February 4, 2018 via mobile

Beautiful property on a powdery white beach. Food is great. View is fantastic. Go to Zen for yummy fresh juices and a unique brunch. Try the soursop for something different. Love the infinity pool overlooking the blue Gulf of Mexico. Rock on!More

Thank hrs314
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018

Hello hrs314, I want to thank you for taking the time to share with us your last experience at Hard Rock Hotel Cancun. I am very pleased to know that you liked our facilities, you enjoyed our beautiful beach, swimming pool, our delicious food and...More

Reviewed February 4, 2018

Best vacation ever. The best resort I've been. The service is excellent, the rooms very comfortable and complete. The food is literally everywhere. Nice restaurants and pizza, burgers and tacos next to the pool. The Hard Rock decoration is amazing.More

Review collected in partnership with this hotel
Thank MarioAGG
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018

Hello MarioAGG Thank you for taking the time to share with us your latest experience at Hard Rock Hotel Cancun. I am happy to know that you had an excellent vacation and that thanks to our beautiful facilities and the excellent service of our team,...More

Reviewed February 4, 2018 via mobile

Just returned from a fab 10day break at the hard rock. In a nutshell. For us 5/ 6 really good restaurants. 2 of them excellent! Staff are magic here, sure, we probably tipped more than we've ever tipped before but the team here deserved it....More

2  Thank simon m
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018

Dear simon m, Thank you so much for sharing with us your perfect five star review and for letting us know how wonderful was your recent stay at Hard Rock Hotel Cancun. I am pleased to know that you enjoyed and liked so many things...More

Reviewed February 4, 2018 via mobile

I came here with my family and I can be certain that this vacation is one of the best! The hotel is just incredible if you are music lover, they have a great collection from music instruments to clothes! Also the service is excellent, all...More

Thank Paloma G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded February 8, 2018

Hello Paloma G, Thank you very much for sharing with us your last visit to Hard Rock Hotel Cancun. I am pleased to know that this was one of the best vacations you have had and that you loved our music, vibe and our incredible...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Center with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
$365 - $779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$365 - $779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (8306)
Pool & Beach (1536)
Room & Suite (1259)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Center & Event Rooms (34)
Questions & Answers
Ask a question
Chazcaxx
April 18, 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
Vote
Google Translation
Chazcaxx
April 18, 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
Vote
tracann1129
April 16, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
0
Votes
Google Translation
Room Tips
"Excellent"
Read review
"Both Ocean View side and Lagoon View side are beautiful views."
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"All the rooms have either ocean view or lagoon view depending on booking."
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"We were on 6th floor ocean view ~ great room"
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