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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
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8,366 Reviews from our TripAdvisor Community

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Showing 5,048: English reviews
New York City, New York
Reviewed June 16, 2015

My family and I had a great time at the Hotel. The food,service and Spa were excellent. However, the Presidential Suite needs redecorating ,the room is old looking and needs new furniture and upholstery.also, when I made the reservation, I was advised to contact Transfer Cancun.com with all our travel info. I did Sosa directed in a timely fashion. A...

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Helpful?
2Thank karenfO3901FQ
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello karenfO3901FQ, Thank you for your time and candor in bring these service issues to my attention. Please, let me start off by apologizing for falling short of your expectations. One of the most important things I will be personally looking into these issues and they will be addressed accordingly. Again thank you for your review. Chadi Bou Said General...

Sterling, Virginia
Reviewed June 16, 2015

Best staff in the world!!! The entertainment was fantastic!!! The property is very clean. They literally bend over backwards for all the guests. Make you feel like a rock star!! The food could have been better but overall a fun safe place!

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Thank abeer425
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello abeer425, Thank you for the short and sweet review. We are thrilled that our staff made your trip even more enjoyable, indeed our crew is the soul of the resort, they make this rock story a double platinum hit! We can’t wait to have you back again. You are truly a Rock Star! Chadi Bou Said General Manager Hard...

Houston, Texas, United States
Reviewed June 16, 2015

like the amenities,the building is quite old ,like the concert and the pool are huge,and the beach need more cleaning , the people are friendly, food are excellent , close to the mall and to the airport

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Thank Eva L
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Eva L, Thank you so much for your short review. I appreciate you shared your vacation experience with us, also want to thank you for all the kind remarks, looking forward to welcoming you back to the Hard Rock Hotel Cancun. Chadi Bou Said General Manager Hard Rock Hotel Cancun

Chicago, Illinois
Reviewed June 16, 2015

The new Hard Rock Cancun has so much to offer. The different restaurants on the property are excellent! The pool is absolutely wonderful. It's rocks all day. Then of course you have the beautiful Cancun beach and a nightlife that does not end. You can make whatever you want of this new resort. The workout facilities are great too. From...

Review collected in partnership with this hotel
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Helpful?
Thank Matthew G
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Matthew, I would like to thank you very much for your short and sweet review, as is a huge pleasure for me, to know that you have enjoyed to be pampered for our staff service, is my pleasue also to invite you to come back in a future vacations. Chadi Bou Said General Manager Hard Rock Hotel Cancun

Pickerington, Ohio
Reviewed June 16, 2015

Let start by saying how fun and entertaining the hotel is at all times of the day. From the moment we arrived we were amazed how great the Hard Rock was.... The decor, staff, rooms, food, and the pool. All gorgeous the rooms very modern and great views. We had a great lagoon view on the 5th floor for the...

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Helpful?
Thank ddanni1985
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello ddanni1985, Thank you very much for your comment and recommendations, we are thrilled to read that you had a great time since your arrival and that you enjoyed the room, fodd and pool, happy to know that you had the oportunity to enjoy bouth views, lagoon with the amazing sunsets and the ocean view with the wonderful sea, we...

Reviewed June 16, 2015

I was there recently for a bachelorette and Maryel was excellent in helping to make sure I got the rate I was promised and also that the brides room was decorated! The butter pasta is so good with a wide variety or room service food. The pool was clean and the staff was very nice! I definitely recommend this resort...

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Helpful?
Thank travelbeautifully
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello, Thank you so much for your short and sweet review. , I appreciate you shared your vacation experience with us, also want to thank you for all the kind remarks, looking forward to welcoming you back to the Hard Rock Hotel Cancun. Chadi Bou Said Genereal Manager Hard Rock Hotel Cancun

Williams Bay, Wisconsin
Reviewed June 16, 2015

We spent a wonderful week at the Hard Rock in Cancun! The service was phenomenal, the staff was very friendly and attentive. The rooms were clean, but could be a bit noisy during the middle of the night. Overall, we had a great experience!

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Helpful?
Thank Claudia W
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Claudia Thank you so much for your short and sweet review, I ‘m glad to hear how much you enjoyed your holidays at Hard Rock Hotel Cancun, I appreciate that you shared your experience with us, and looking forward to pamper you on your next visit, we are ready to roll out the red carpet for our appreciated rock...

London, United Kingdom
Reviewed June 16, 2015

Staying at this hotel was the highlight of our trip to Cancun. The service was impeccable. Rooms super clean and the food was great as well. Travelling to Cancun ix exhausting, make sure you book a room at this comfortable hotel.

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Helpful?
1Thank Michelle A
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Michelle A, Thank you for the short and sweet review, we are thrilled to hear that you had a wonderful stay. Thanks again for sharing your travel experience with us and we hope we can welcome you again very soon here at your favorite stage: Hard Rock Hotel Cancun. Chadi Bou Said General Manager Hard Rock Hotel Cancun

Reviewed June 15, 2015 via mobile

recommend this place like the best hotel to b.... we loved our stay the staff are cool... no doubt the view .its magnificent.... bout the rooms . are nicely decorated and always clean and in tidy... so u dont have to worry bout bad times... i felt so welcomed since the first time i arrived...highly recommended... awesome time during ur...

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Helpful?
1Thank Leggiadrous E
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello lolovelazkz, Thank you for the short and sweet review! Here at the Hard Rock Hotel Cancun our guest are Rockstars and we are happy you felt the VIP Rockstar status! We can’t wait to welcome you all again and roll the red carpet for you with the stupendous service that you already know. Chadi Bou Said General Manager Hard...

Reviewed June 15, 2015

Upon arriving at the Hard Rock Cancun, we were greeted with exceptional customer service. Helping us with the check in process and of course our bags. As my husband and I were standing there waiting for our luggage to be unloaded, a cart full of luggage came down and smacked into me, of course this was an accident, and I...

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Helpful?
3Thank Mandy S
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Mandy S, I would like to thank you for your very detailed review about our resort; certainly I enjoyed reading that you loved our rock n roll style! No doubt there is always something going on as the fun is non-stop at our resort. thank you for mentioning Mayo and Juan, also happy to hear that you had a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $424 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Cancun staff and other travelers.
841 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a high room with a lagoon view, pool view rooms on a low floor can hear the DJ all day.”
 of 5 bubbles rebsho123, yesterday | Read review
“I had a view of the lagoon, which was great, but be careful as some of the gulf views are obstructed by other levels.”
 of 5 bubbles gojohnnyvacca, 2 days ago | Read review
“Obviously, try to get oceanview, beautiful!!”
 of 5 bubbles bittmom, 4 days ago | Read review
“Do NOT choose rooms 18 through 10.....”
 of 5 bubbles Starkle76, 4 days ago | Read review
“The top floor was great! The sunsets were so beautiful.”
 of 5 bubbles 58PATSY, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question