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Hard Rock Hotel Cancun

Cancelon$375*
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#9 of 181 Hotels in Cancun
GreenLeadersGold level
06/04/2017 06/05/2017
1 room 2 adults 0 children
$759*
$375*
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$543*
$446*
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,974 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,442: English reviews
Las Cruces, New Mexico
Reviewed August 27, 2015

I have never had a greater experience!!!! Staff is wonderful!!! Teresa Pulido helped us find our flight as it had been changed; also helped bump it to a later time or we would have had to get up at 3:30 am!! The hotel was immaculate, the food was excellent, the service superb!!! Free wifi makes it easy to stay connected...

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Helpful?
1Thank Estela S
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Dear Estela, We appreciate your comments, and we are happy to hear that you find our staff to be very helpful and friendly, we hire rock stars! We will let them know you thought they rock! And we´re even more pleased to hear that you loved the Mexican hospitality. Here at the Hard Rock Hotel Cancun our guests are true...

Reviewed August 27, 2015 via mobile

Booked this hotel over a year ago and always look at trip advisor reviews and to be honest cannot understand any negative reviews , if you don't like music then don't book the Hard Rock , we arrived on the 20th August and had a lovely greeting with a welcome drink , the room we were give although very nice...

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Helpful?
4Thank Del C
Chadi B, Manager at Hard Rock Hotel Cancun, responded to this review

Hello Thank you very much for sharing your experience with us. It has been our true pleasure having you with us. We are very happy to see that our efforts are appreciated and inspire us to continue reaching with the epic service that sets up apart. The band will be waiting for you so we hope to have you back...

Cancun
Reviewed August 27, 2015

This place rocked!!! I've been to several all inclusive resorts and the service, food, and rooms at this hotel were excellent. The pool team was fun and interactive with the pool games and kept us entertained.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank bernardrw
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Thank you so much for your perfect five star review. I am so happy to hear our world class Rockreation staff at our pool were able to provide you with memories during your time with us; the team at our our pool and the serving staff at our restaurants, really goes above and beyond to create a special and...

Freehold, New Jersey
Reviewed August 27, 2015

awesome experience, loved every minute the staff, they were kind and very attentive they satisfied our every need. the place was very beautiful, we had ocean front rooms, overlooking the pools, everything was at out fingertips!!!!!!

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Helpful?
1Thank seeranie m
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Thank you for the short and sweet review! It is very encouraging to read that there were many little things you loved about our facilities and the rock star service from our staff that made your vacation very enjoyable like the characteristic Mexican hospitality. Hope to have you back soon and let us Rock your holidays! Chadi Bou Said...

Salt Lake City
Reviewed August 27, 2015

I stayed from August 20th-26th in a Diamond Deluxe room for my honeymoon. My wife and I loved every minute of our trip. The room was perfect, the food was amazing, the staff was incredibly helpful, and the pool/beach were fantastic. We also did several activities: Tulum, Chichen Itza, Chef's Dinner, Couple's massage, snorkeling, and the Columbus couple's dinner. It...

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Helpful?
Thank wamorrison
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

hello I would like to thank you for your very detailed review about our resort and let me tell you we are very glad you chose to celebrate your honeymoon with us ; certainly I enjoyed reading that you loved our rock n roll style! No doubt there is always something going on as the fun is non-stop at our...

New Jersey
Reviewed August 27, 2015

As a member of the Legendary beach club, I enjoy many Hard Rock Hotels. This one is an older hotel but it's been renovated to be quite uptown. The front entrance isn't the most beautiful in the area but don't be deceived because the staff, the food and the beach as well as the pools are all first rate. Try...

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Helpful?
Thank Robin A
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Robin I would like to thank you very much for your review, I am glad to hear that you had a great time despite the little inconveniences, the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Again thank you for your time and candor and...

Brentwood, New York
Reviewed August 27, 2015 via mobile

I stayed at the Hard Rock with my girlfriend and son and other members of my family and friends from August 19th to 26th. Even though we were such a large group we never had a problem arranging dinners and we can all sit down together. the hotel staff go beyond out of their way to suit your every need....

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Helpful?
Thank Kris U
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Kris Thank you so much for taking the time to let us know about you and your group experience, I am happy to learn that during your stay, our staff responded in a promptly manner and our food and beverage offer was to you and your group satisfaction; this is the result of hard work and passion that Hard...

Toronto, Canada
Reviewed August 26, 2015

Third time there, love the food, people and atmosphere, Always a smiling face offering food or drinks, food any time we wanted. Ocean view is spectacular, Entertainment staff always have you going, foam parties, balloon fights and so much more. Close to the Cancun, easy access by taxi or bus, even the front door staff, so friendly and helpful. Security...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
4Thank BeautifulIsland2013
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read your kind words about our food offer, amenities and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Make sure that the whole staff...

Cortland, New York
Reviewed August 26, 2015

Hard Rock is a great hotel with great friendly staff. Hi-Tech at the front desk is always willing to help and offer you advice on what to do, where to go, and has great knowledge of the resort. Can't wait to come back!

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Helpful?
3Thank andrea123456889
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Andrea Thank you so much for your review, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you experienced and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Cancun delivers, so they can take a better and more informed decision regarding...

Redondo Beach, California
Reviewed August 26, 2015

I took my whole family here for a week . Service outstanding , very friendly and helpful. food excellent . will visit again . we had a great time .they also have a massage Spa . worth to try after drinking and eating all day . Mexican restaurant here is a must try place .

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Helpful?
1Thank Addi D
Chadi B, General Manager at Hard Rock Hotel Cancun, responded to this review

Hello Thank you for your fantastic feedback regarding all facets of your stay, really enjoy reading that you ouw mexican food. We hope to see you again in the near future here at your home the Hard Rock Hotel Riviera!! Chadi Boud Said General Mnager Hard Rock Hotel Cancun

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $389 - $1,082 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Cancun staff and other travelers.
927 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, yesterday | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 2 days ago | Read review
“We like the 8th floor on the end.”
jerrysD5309UT, 2 days ago | Read review
“ocean view at night and the morning sunrise are captivating”
ahoney111, 2 days ago | Read review
“Sixth floor room was great, we had the Caribbean view! Our housekeeper was so creative - she used the sheer blinds on the sliding door to make a bow - spectacular! The tile floors can be slippery, so use caution. ”
sandyh265, 3 days ago | Read review
5 of 5
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Cancelon
$375* /night
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Expedia.com$543
Bookit.com$446
AMOMA$759
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Prices are for 1 room, 2 adults
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