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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
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    Lowest prices for your stay
    11/5/201711/6/2017
    1 room, 2 adults, 0 children
     51 people are viewing this hotel
    $469
    $371
    SAVE $98
    $381
    $394
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “rock star” (164 reviews)
    “zen restaurant” (108 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Nov 5Nov 6
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,926)
    There are newer reviews for Hard Rock Hotel Cancun
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    2,391 - 2,395 of 6,031 reviews

    Reviewed February 20, 2016

    I was promised by the front desk to have room changed...Got nothting. they claimed that the property was fully booked but it did not look like it. It has 5 restaurants but they are closed most of the time.More

    Review collected in partnership with Hard Rock Hotels & Casinos
    2  Thank trangguynhd
    Response from Chadi B, General Manager at Hard Rock Hotel CancunResponded February 21, 2016

    Hello trangguynhd Thank you for your review, we strive to provide our Dear Rockers with the Rockstar experience, I am sorry to hear that was not the case for you, as a part of our customer appreciation program, we would love to hear how we...More

    Reviewed February 20, 2016

    I just want to say the JAY and MIMI went above and beyond. We had a theme night entitled Carnival while Iwas there and Jay arranged for us to be painted Mayan style. It was amazing! Jay and MIMI were the best hosts!!!More

    Thank Matt P
    Response from Chadi B, General Manager at Hard Rock Hotel CancunResponded February 25, 2016

    Dear Matt P What an amazing review, it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return. Thank you too for spotlight the...More

    Reviewed February 20, 2016 via mobile

    This was our first extended time away in 25 years without kids or acquaintances. Needless to say I was a bit hesitant, but the Hard Rock put that to ease. From the moment we checked in to check out. The entire staff does an amazing...More

    Thank james d
    Response from Chadi B, General Manager at Hard Rock Hotel CancunResponded February 21, 2016

    Hello james d Thank you so much for your review, I appreciate much not only for sharing your experience, but for encouraging us to keep up with the service that you experienced and it helps other fellow travelers to have a better idea of how...More

    Reviewed February 19, 2016

    Spent one week at this all-inclusive resort. Property very clean and well maintained. Free WIFI a plus. As with most resorts in the area, chairs by the pool are at a first come first serve and must be claimed by 9 am. Lots of activities...More

    1  Thank 1AB2015
    Response from Chadi B, General Manager at Hard Rock Hotel CancunResponded February 22, 2016

    Hello 1AB2015 Thank you for your review. We appreciate you took the time to share your experience with us. We all at the resort always love hearing and reading our loved guests comments and even more to hear that you were pleasantly surprised by our...More

    Reviewed February 19, 2016

    Arrived after 12hour flight from uk,greeted at hotel with smiling staff who gave us cold face towels and cold drink..bags taken and straight to checkin . Clear concise information and delivered very professional . The room was ocean view , WOW ,Great beds and a...More

    3  Thank Albundybo
    Response from Chadi B, General Manager at Hard Rock Hotel CancunResponded February 21, 2016

    Dear Albundybo Thank you so much for the EXCELLENT review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service. The staff at Hard Rock Hotel Cancun, certainly is the heart and soul...More

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    JW Marriott Cancun Resort & Spa
    4,400 reviews
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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $409 - $879 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, Hotels.com, Agoda, Travelocity, Hotwire, Cancelon, Evoline ltd, HotelsforEveryone, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveler (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (764)
    Hotel & Grounds (4664)
    Family and Play Areas (119)
    Bathroom (38)
    Business Center & Event Rooms (33)
    Nearby
    Sponsored by:
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    .18 miles away
     
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    .44 miles away
     
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    .12 miles away
     
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    .62 miles away
     
    Nearby Restaurants
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    Harry's
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    Nearby Attractions
    Avenida Kukulkan
    5,174 reviews
    .96 miles away
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    .96 miles away
    Flamingo Mall
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    Kukulcan Plaza
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    .92 miles away
    Ask a question
    Questions & Answers
    teecee10
    October 19, 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello teecee10, On behalf Hard Rock Hotel , we are thrilled to be the stage for your upcoming holiday, regarding your question to make dinner reservations the resort does count with the "First Come - First Serve" policy... More
    0
    Votes
    Google Translation
    Room Tips
    "If available Ocean view is amazing."
    Read review
    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    "Rooms are just like on their website. Very clean, up to date, great views."
    Read review
    "For couples - They have (many) more rooms with two (small) beds than king or queen sized beds. You MUST ask..."
    Read review
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