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11/5/2017 11/6/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
    Save
    Lowest prices for your stay
    11/5/2017 11/6/2017
     51 people are viewing this hotel
    $469
    $371
    SAVE $98
    $394
    $381
    Traveler (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “rock star” (164 reviews)
    “zen restaurant” (108 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Deals
    Nov 5Nov 6
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      $371
      View Deal
    • Check booking site for details
      $394
      View Deal
    • Check booking site for details
      $381
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    View all 56 deals
    Write a Review
    Reviews (9,928)
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews
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    1,661 - 1,665 of 6,032 reviews

    Reviewed September 5, 2016

    Don't miss the Spa, ask for Fernando or Nidia as your masseuses, lovely hands. If you are at a bar and don't know what to drink let them give you a suggestion, most likely you'll love it. Make sure you spend your points that come...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank Mariana R
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded September 10, 2016

    Hello Mariana R, Thank you very much for your review and your lovely comments for our rocker staff. I'm very happy to know that you enjoyed your holidays with relaxed and fun moments. We hope to see you back again soon at Hard Rock Cancun...More

    Reviewed September 5, 2016 via mobile

    I came for a wedding. Overall I had a great experience. All but one of the staff members that I met were pleasant. When I ordered room service someone called to see if everything was ok. I didn't like that the hotel was so hot....More

    Thank Felicia F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded September 6, 2016

    Hello Felicia F, Thank you very much for your review, on behalf the Hard Rock Cancun, we extend you our most sincere apologies for fallen short your expectations, as we like to continously improve at all areas at the resort, all opinions of dear guests...More

    Reviewed September 5, 2016 via mobile

    How anyone can complain it's unreal !!! Must be on drugs !!😂...xx The service here is amazing ! Never with out food or a drink !! They check to make sure you're happy and need anything!! ... The party pool was wicked!!! But you had...More

    Thank Louise S
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded September 10, 2016

    Hello Louise S, Thank you very much for choosing Hard Rock Cancun for your holidays, and for your kind comments about your time with us, we really love to provide to all our dear guests true experiences that rock and I'm thrilled to read that...More

    Reviewed September 4, 2016

    The food was not as good as it was 3-5 years ago in any of the restaurants and the service was not adequate. Everytime I asked for a food item to be well done it never happened. Everytime we ordered room service they forgot one...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank 501anthonyp
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded September 5, 2016

    Hello Anthony P, Thank you very much for your review, I would like to specially thank you for bringing your observations about our hotel to my attention. On behalf of Hard Rock Hotel Cancun I extend an apology and a cordial invitation to give us...More

    Reviewed September 3, 2016

    As I sit in the lobby enjoying my last drink waiting for my ride, I have to once again say what an incredible time I had. This is my third visit and I just can't get enough. They market this resort as giving you "rock...More

    3  Thank Bob Y
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded September 9, 2016

    Hello Bob Y, Thank you very much for your blasting reviews, I'm sure every single member of our staff will be thrilled to know about your awesome experience and so they will keep up with the awesome work. We love to hear when our guest...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • $409 - $879 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Agoda, Hotels.com, Orbitz, Travelocity, Hotwire, Evoline ltd, Cancelon, HotelsforEveryone, TripOnline SA and getaroom.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveler (7567)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (764)
    Hotel & Grounds (4664)
    Family and Play Areas (119)
    Bathroom (38)
    Business Center & Event Rooms (33)
    Nearby
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    .18 miles away
     
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    .12 miles away
     
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    8,245 reviews
    .62 miles away
     
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    Nearby Attractions
    Avenida Kukulkan
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    .92 miles away
    Ask a question
    Questions & Answers
    teecee10
    October 19, 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello teecee10, On behalf Hard Rock Hotel , we are thrilled to be the stage for your upcoming holiday, regarding your question to make dinner reservations the resort does count with the "First Come - First Serve" policy... More
    0
    Votes
    Google Translation
    Room Tips
    "Our room view was spectacular."
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    "If available Ocean view is amazing."
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    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    "Rooms are just like on their website. Very clean, up to date, great views."
    Read review
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