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Hard Rock Hotel Cancun

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Traveler (8494)
Pool & Beach (1560)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“smash bar”(253 reviews)
“rock star”(181 reviews)
“zen restaurant”(124 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
Announcement: Click for details
Offers from Hard Rock Hotel Cancun
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Reviews (11,373)
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6,889 results
Traveler rating
4,849
1,217
493
183
147
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LanguageEnglish
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4,849
1,217
493
183
147
Show reviews that mention
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1 - 5 of 6,889 reviews
Reviewed yesterday

My husband and I stayed here back on Feb. 2018 and we had the best time ever. We plan to come back in August with our kids and other family members. The breakfast and lunch buffet was okay but we mainly enjoyed dinner at the...More

Thank Jessica G
Reviewed yesterday

The service at this hotel is second to none. The employees are amazing and very helpful. The only down side to this hotel I could find is the beach. I am unsure where the pictures come from for the beach area that you see on...More

1  Thank caffora
Reviewed 2 days ago

I’ve been to Mexico several times and always have a wonderful time but this was by far the best service I’ve ever received anywhere! Shout out to Roy, took care of every need. The waiters on the beach were highly attentive and prompt, so friendly....More

Review collected in partnership with this hotel
Thank gucker777
Reviewed 2 days ago via mobile

The place was amazing . Beautiful views on all sides . Staff was the best ! The food was good . My favorite was the steak house , it's must to try. The only issue we had the whole time was when we arrived it...More

Thank Amber T
Reviewed 2 days ago

Good vibes and service. Too much kids was a little distraction. Need a club at property for late night entertainment. Was difficult to get seating near pool area. Space fills up quickly. Quest cant hold seat for the whole day even when they leave pool...More

Review collected in partnership with this hotel
Thank deleon81
View more reviews
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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Center with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
$353 - $739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Cancun
#13 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#13 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$353 - $739 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Cancun
#13 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#13 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (8494)
Pool & Beach (1560)
Room & Suite (1277)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Center & Event Rooms (34)
Questions & Answers
Ask a question
11Anastasia11
June 18, 2018|
Answer
Response from LuisTA12 | Property representative |
Hello 11Anastasia11, Thank you so much for your question. I would like to share with you that our hotel and brand is committed with the environment, this is why, currently our hotel is trying to reduce the use of straws... More
0
Votes
Google Translation
85travel29
June 18, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello 85travel29, Thanks so much for your question. I'll contact you on a private message to get your email and booking information. Also to put you in contact with our Vacations Planners to book excursions pre-arrival... More
0
Votes
Google Translation
miss_christine1
June 15, 2018|
Answer
Response from LuisTA12 | Property representative |
Dear miss_christine1, Thank you so much for your question. Currently our hotel does not offer kayaks or paddle boards service on the beach area. However, we suggest to visit our Vacation Planners, that will gladly assist... More
0
Votes
Google Translation
Room Tips
"Make sure the lagoon view is actually a view of the lagoon not AC units."
Read review
"Clean and comfortable, loved the jacuzzi!"
Read review
"Room view was great. The cleaning was ok. The shower was never cleaned during the visit. Staff very friendly..."
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"The rooms were clean but can use soon renovations. Really tiny balconies."
Read review
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