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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    7/30/2017 7/31/2017
    $642
    $540
    SAVE $102
    $642
    $642
    Traveler (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travelers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    Jul 30Jul 31
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (9,351)
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    1 - 5 of 5,699 reviews

    Reviewed yesterday via mobile

    This was our 9th visit to the Hard Rock Cancun. Thanks to all the staff for making the long trip from South Africa worth while. They always remember us and make or trip that bit more special, from the great entertainment team that work so...More

    1  Thank capetowndean
    Reviewed 2 days ago

    Had a great time at the Hard Rock Can Cun Check in was a breeze, room was clean. Lots of food options throughout the day in the restaurants, around the pool and on the beautiful beach, always something to do. Alfredo and Ramon from concierge...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank mj2roberts
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Hello mj2roberts, Thank you so much for the fabulous review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service and you loved the way that the Chef cooked your fish! Make sure...More

    Reviewed 2 days ago via mobile

    Stunning hotel with an even more stunning beach. I cannot fault this hotel. The food was incredible. The food was not only incredible but everywhere. You cannot turn around in this hotel without bumping into more food. The entertainment was fantastic and the drinks are...More

    Thank craigkatie
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Hello craigkatie, Thanks for your awesome review and for letting us know that you had a great experience at Hard Rock Hotel Cancun. We're really glad to learn that you enjoyed not even our food offer, but our entertainment and facilities as well. We're proud...More

    Reviewed 2 days ago

    *If booking through a 3rd party agent be really clear that your room needs and the room type offered match. Once in resort this is difficult to resolve as check in staff (who are pleasant and helpful) revert to the contractual confirmation description. This may...More

    1  Thank snid7
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Hello snid7, Thank you for your great review and for sharing your awesome insights with all the community, I am very happy to learn that your latest visit was consider as the "the best all inclusive experience you have had in Mexico" and that our...More

    Reviewed 3 days ago via mobile

    Had a great time nice food and drinks just the reservation people don't put atention we were there to celebrate mama bday and they forgot to así it not happy....Bartender Find dervers spa people súper goodMore

    Thank Beto G
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

    Hello Beto G, Thanks for taking the time for sharing your experience at Hard Rock Hotel Cancun. We're really glad to learn that you had a great time and enjoyed our food and beverage offer. Also makes us very happy to know that you all...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Center with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • $394 - $1,223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Travelocity, HotelsforEveryone, Cancelon, TripOnline SA, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveler (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4474)
    Family and Play Areas (117)
    Bathroom (37)
    Business Center & Event Rooms (33)
    Nearby
    Sponsored by:
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    .24 miles away
     
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    JW Marriott Cancun Resort & Spa
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    Nearby Restaurants
    Restaurante Careyes
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    .43 miles away
    Puerto Madero Cancun
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    .23 miles away
    Harry's
    2,880 reviews
    .20 miles away
    Porfirio's Cancun
    1,415 reviews
    .17 miles away
    Nearby Attractions
    Avenida Kukulkan
    5,003 reviews
    .96 miles away
    Museo Sensorial del Tequila
    167 reviews
    .96 miles away
    Flamingo Mall
    20 reviews
    .43 miles away
    Kukulcan Plaza
    650 reviews
    .92 miles away
    Ask a question
    Questions & Answers
    Gilda N
    July 17, 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    July 15, 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    christy m
    July 15, 2017|
    Answer Show all 2 answers
    Response from LuisTA12 | Property representative |
    Hello christy m Thank you for contacting Hard Rock Hotel Cancun. Allow me to mention that the dress code for dinner is casual. You cannot get into our restaurants wearing beach clothes, sleeves shirts, barefoot and wet... More
    0
    Votes
    Google Translation
    Room Tips
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
    "The rooms were absolutely clean clean clean. Overall the resort was extremely clean and well kept."
    Read review
    "The room is ok, but change the towels more often and soft"
    Read review
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