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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!35% off room rate
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$315
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$264
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Free cancellation until 12/06/20
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Traveler (11174)
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Panoramas (183)
Videos (5)
Certificate of Excellence
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 225 hotels in Cancun
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Room & Suite (845)845
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Indoor play area for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Shops
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Ocean View
Languages Spoken
Spanish
Hotel links
Special Price:35% off room rate

Location

Full view
80Somewhat walkable
Grade: 80 out of 100
23Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
14,217Reviews1,725Q+A100Room tips
Traveler rating
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Popular mentions
Jenna K wrote a review Yesterday
1 contribution
+1
A group of friends gave the Hard Rock Hotel Cancun a try and we were not disappointed (well maybe once or twice but I’ll get to that..) they placed us all on the same floor which was great! The resort is small so no getting lost and doesn’t take long to get to where you are going. We spent most of the time at the pool and had amazing service by Ivan and Nester! They worked their tails off to keep up with our drinking habits! They were both amazing! The pool bar and pool buffet is closed due to covid so that meant for work for Nester and he did not disappoint! Food by the pool (steak tacos, quesadillas, chicken tenders YUM!) Our first disappointment was - we were right by a side elevator (stayed in room 616) but the elevator buttons right outside our door did not call the elevator- had to go down to floor 5 to call the elevator- annoying but fine. We ate at Zen, Ciao, and The steakhouse. Zen was the best - we ate the hibachi, ciao was great but the steakhouse 😬 we ordered the ribeye medium rare and came out well done 😝. Second disappointment. The mini bar and fridge are not stocked (due to covid) be sure to call room service and get those drinks if you want to drink before 11am - service at the pool doesn’t start until then.... all in all it was a great time. Not sure we will be back to that resort but would love to try out Riveria Maya or Cabo!
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Date of stay: July 2020Trip type: Traveled as a couple
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dood8 wrote a review Feb 2020
Limerick Ireland67 contributions32 helpful votes
Hotel's Favorite
without doubt an exceptional hotel with even more exceptional staff. This hotel has it all multiple bars and restaurants to chose from. The poolside bar in the infinity pool was perfect for sipping a cocktail any time of the day. the only downside of this hotel may be the rooms are a little dated but that wouldn't stop me from going back to this hotel again and again. Special mention to Donie the barman who always had us topped up with our cocktails.
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Date of stay: March 2019
Location
Cleanliness
Service
Room Tip: overlooking the pools
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded Feb 26, 2020
Dear dood8, Without a doubt, we would welcome you again and again; it is our pleasure to read you have enjoyed a nice cocktail by the pool, where your new friend Donie made sure your glass was never empty. We will be counting down the days until your next visit, ready to deliver the excellent service you experienced. We will be preparing the stage for your next presentation. Warm Regards, Francisco Garcia General Manager Hard Rock Hotel Cancun
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Andreyna Tripp wrote a review Jul 13
7 contributions
We were so happy to get out of the house during this Covid time and do a getaway, our families thought we were crazy but alas we decided to travel anyways! We were so glad that we decided to stay at hard rock (our very first hard rock)! During these Covid times, they did a PHENOMENAL job on keeping you safe and cleaning, temperature checking and providing you with adequate hand sanitizer. I mean these people were better than anything in the states at this time! We stayed there for 6 nights and had a great time! The pool was heated at some times and felt weird since it’s pretty hot out. My husband and I would just go around the 6pm time frame to enjoy the pool with no sun. The pool is open until 8pm (not my favorite) but other than that, the food was AMAZING, such great food. Be aware of the Legendary people wearing striped shirt that try to get you to become a member of their resort and boy are they persistent. All in all we had a great time. Go if your looking to make the leap! In addition, it’s Turtle nesting season and I had my very first experience seeing a turtle at this resort! It was amazing!! The resort also do a good job of protecting them, such an amazing experience. If interested in seeing this, go at night to the beach side but make sure not to shine any lights to the turtle as this can disrupt the laying of the eggs and we need turtles!!
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Date of stay: July 2020Trip type: Traveled as a couple
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Joshua Bearden wrote a review Jul 13
1 contribution
+1
I will start off with saying the hotel and facilities are really nice. In the middle of the Covid pandemic, the resort and staff are taking every precaution possible. We booked our trip through Katie Tremblay at Beach Bound Getaways. Katie was awesome and setup every detail for our trip. She stayed in constant contact with us from booking day all the way up to our travel date. She was amazing and we will be booking our next vacation with her again next summer. We stayed in a platinum king ocean view room which was nice and had a great view of the entire pool area and ocean. The swim up bars are closed, which we knew before booking. They have staff that walk around the pool area to take your drink and food orders from sun up to sun down. During the week, the service was pretty quick. During the weekend, the pool side service was really slow. They just couldn’t keep up with the amount of guests in the pools and (they needed additional staff). Restaurants were good. Multiple locations for breakfast, and dinner. Frida, the Mexican style restaurant was closed the entire time and a bit of a disappointment. Beach was beautiful, and the entire staff was super friendly. Considering everything going on with Covid, the vacation was a success and we had a good time. I would recommend for any families looking for a fun, upbeat resort.
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Date of stay: July 2020Trip type: Traveled as a couple
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jerseygirl1975 wrote a review Jul 10
new jersey20 contributions18 helpful votes
We just came back from staying here (7/2-7/9). Originally we were supposed to stay at a different resort, however, we had changed to the Hard Rock due to the other hotel remaining closed. It turned out to be awesome! At check in our room was upgraded which was fabulous! More room for my family to spread out. The room we had was on the 3rd floor looking at the adult pool. The rooms were very clean and no issues at all. Let's talk food: Not one bad meal at any of the open restaurants. We ate at Ipanema twice- the Filet Mignon was outstanding! Ciao, the Italian Restaurant was great as well- we ate their twice. Although there was not a Buffet - that was fine, The Marketplace became the Mexican Restaurant and here too the food was awesome. The breakfast was made to order at the Marketplace - I think this under normal circumstances would have been a buffet. It did take a little time to have our orders completed but again, the food was made to order and very fresh. The restaurant Zen was great too- the Hibachi was awesome! The wait staff in the restaurants and pool side were so friendly and went above & beyond to ensure we were taken care of. The Entertainment Staff was great too. Everyone should check out 24K the lip sync show- that was really well done. The only con to the trip was that the room only had an espresso maker and I would have preferred a coffee maker. No worries though, room service was prompt in bringing coffee. Everything was awesome!
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Date of stay: July 2020
2 Helpful votes
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PRICE RANGE
$286 - $738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.2 miles).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Tora México, Harry’s, and Crab House Cancun.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.2 miles) and Scorpion’s Temple (1.6 miles).