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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 271 hotels in Cancun
Travelers' Choice
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Special Price:Stretch out your summer: Book now with up to 50% off

Location

Full view
83Good for walkers
Grade: 83 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport7 miSee all flights
Aerodromo de Playa Del Carmen38 miSee all flights
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15208Reviews1825Q+A100Room tips
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Popular mentions
Sara McConnell wrote a review Yesterday
2 contributions
Everything was clean, organized, and everyone was extremely friendly. Karen Martinez at Frieda was exceptional in ensuring we had a great experience at breakfast on our last morning. The pool was amazing, beach was super clean, and obviously the drinks were delicious!
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Date of stay: September 2021Trip type: Traveled with friends
Room Tip: Always bring cash to tip the servers and waiters. You can tell they super appreciate it and we’ve...
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Scott wrote a review Nov 2020
2 contributions12 helpful votes
Hotel's Favorite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.
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Date of stay: November 2020Trip type: Traveled with family
9 Helpful votes
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded Nov 16, 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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kaitlin r wrote a review Yesterday
2 contributions
Had a wonderful time! I would like to say thank to the staff. Jessie and Alex our mayadornos Tony who helped us at the pool Blanca our waitress at the pool Miguel from security went out of his way to show us turtles on the beach. Only reason I'm not leaving 5 stars is due to inconsistent regulations of covid. Bars close at 11 sharp. Can't order alcohol to the room. Despite being an all inclusive resort. I've noticed several ammenteties to guests being cutback. (I've been coming since 2014). Nothing to due with staff. Hotel management only.
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Date of stay: September 2021Trip type: Traveled as a couple
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Tianna T wrote a review Sep 14
Bronx, New York1 contribution
Absolutely love this hotel. The food, the drinks, the staff and entertainment are all amazing. I've been to many hotels in Mexico but this is the only 1 I've been to where top shelf alcohol is included. I'll definitely be coming back.
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Date of stay: September 2021Trip type: Traveled with friends
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BaisdensHealthzone wrote a review Sep 14
Forest Park, Georgia2 contributions
This hotel and the entertainment was awesome, the rooms and the property was beautiful with friendly staff members and delicious foods at the restaurant's. Going back one day soon and you should too and take the kids with you.
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Review collected in partnership with RCI
Date of stay: August 2021
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Response from Customer Care, Other at Hard Rock Hotel Cancun
Responded yesterday
Dear BaisdensHealthzone, Thank you for taking the time to share your kind words about our services and staff. We'd love to see you soon to keep on the good times!
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FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, Crab House Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.