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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 271 hotels in Cancun
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.3
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Trendy
Languages Spoken
Spanish

Location

Full view
84Good for walkers
Grade: 84 out of 100
34Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
16821Reviews1891Q+A100Room tips
Traveler rating
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Most Recent
Joanne Gray wrote a review Yesterday
5 contributions12 helpful votes
Would not recommend this hotel at all. My booking was Rock Royalty which should av been VIP check in which didn't get infact worse check in ever it was basically there is your key there is the lift,got there Saturday it was Thursday before we finally met our Butler he said he had put cards in our door absolute liar but my booking was for Butler to book restaurants which then I was told no bookings taking and 1st come 1st served unless you are a legend member aww get priority for everything that is all the hotel is interested in selling and getting more members to sign up. Food crap definitely not 5star lucky if 3star. Our pool area is nice and pool bar staff have made our holiday. If you are from England do not come to this Hotel.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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algamboa wrote a review Jan 2022
Montgomery, Illinois45 contributions87 helpful votes
Hotel's Favorite
My wife and I stayed a week beginning on the 6th at Hard Rock Cancun. This was our 3rd visit and 1st in January. We had a most wonderful stay. The weather cooperated as we had excellent temperatures and plenty of sun. What really made our stay special were the employees. We had 2 outstanding butlers in Jessica and Hector. From the day we arrived Jessica was there making sure everything was right for us. She set up our dinner reservations for the week and chose wisely. When Jessica's shift was over Hector made sure everything went smoothly and always asked what they could do for us. The beach was our favorite spot and Jessica set us up with a cabana every day. Once there Jesus "Cartel" and the his buddy also named Jesus "Romeo Blanco" made sure to we were never dry, drinks wise. Those two spoiled us with their outstanding service. The resort still has a positive vibe about it that puts a smile on your face and is kept there with the delicious food and drinks provided. The brisket sandwich is soo good as is the burgers and pizzas from the snack bar. Speaking of snack bar the one on the 3rd floor, Rock Royalty terrace, has a very special lady Isabel who works there. Several times She took time to take our orders and let us know she'd be there for any thing we needed, even from our walk out patio on the same floor. All these people is what makes the Hard Rock Cancun special. We'll most likely return next January. The restaurants were very good with excellent service. Ciao, Ipanema and Zen were our favorites. We ate breakfast at Zen the last morning there and Carlos and Gray made our last meal there special with their kind attention to us. We did attend one of the evening shows Studio 54 and what a great show the entertainers provided. The resort is nice and well maintained. One thing management needs to do is make sure the ATM machine works. The last 4 days there it was out of order so we had to go a mile down the street to get cash for tips. We ran low after 3 days as the workers work their buts off to make sure everyone has a pleasant time.
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Date of stay: January 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from Customer Care, Otro at Hard Rock Hotel Cancun
Responded Jan 21, 2022
Thank you for your comments. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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Dave S wrote a review Yesterday
Patchway, United Kingdom23 contributions5 helpful votes
The entertainment team really are brilliant, friendly and involving. We really enjoyed the volleyball, water volleyball, football, connect 4, and various other games in and around the pool. Special shout out to : Quetzel, Kevoy, Peluche, Mafer, Nay, Sam
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: If you like plenty going on you won’t be disappointed
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Yash wrote a review Yesterday
Fort Lauderdale, Florida2 contributions
If I could give it 0 stars I would. The lies these people tell, they tell you to talk to this person, that person, and nothing gets resolved.The worst experience I’ve ever had on a vacation. The staff does nothing to help, they ask you to be patient but continue to give you false information and the runaround. The food is basic, the drinks! Let’s just say they don’t believe in any carbon in the sodas. The place is run down, I got the worst view of the hotel, offered several times to pay for an upgrade but was told they couldn’t touch my reservation until I spoke with the “legendary team” the next day although it was already supposed to be resolved, this has been a complete waste. After taking to social media with my complaints, the amount of messages received with complaints were unbelievable. Oh and check out the view from my “lagoon view”
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rick Adams wrote a review Aug 9
2 contributions
Had a great night with Gus, Soldier and Nay. They created a great fun night. From getting us involved in the activities to making sure we were having fun. Would definitely return to Hard Rock Cancun again
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Edwin Irizarry wrote a review Aug 9
2 contributions1 helpful vote
My experience with this Hard Rock Hotel was horrible. From the moment you walk in is a sales pitch to get you on board to their vacation all inclusive "members only packages". Is a very outdated hotel for the amount of money you pay. You'll be charge $300 from the start for services not provided yet.They overpriced their tour packages and when you get to the tour they are a lot less. The beach entire covered with seaweed and is not there fault but it was awful. The only good experience I had was with the lower paid service personnel that truly go above and beyond to help you out. Please tip these individual they truly are under appreciated. Whatever you do AVOID every sales representative.The worst experience my family has ever had has been with this hotel.... To end, The ROXITY kids club rocks, Miri and Ana are truly professionals and they make your kids feel welcomed from the moment they walk in.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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likieiki wrote a review Aug 9
Houston, Texas2 contributions1 helpful vote
Everything good, food, activities etc. Gus del grupo de animación excelente actitud. Location of the hotel the best, clean, rooms clean, mini bar included, fast check in and out, shows very good, excellent for families and couples, dont need to get out of the hotel
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip: Stay at the hotel you will find everything
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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neil d wrote a review Aug 9
2 contributions
We paid just over £6000 (around $7500) for 7 nights for a family of 4 (2 adults, 2 children). We ordered room service after check in as we got there pretty late. I ordered salmon filet with mashed potatoes. It was rock solid as were my children’s chicken nuggets and fries. It was at this point I realised I may have messed up. We went to be nonetheless. Breakfasts at zen were the only part of the day we actually really ate properly. Plenty to choose from and all decent enough so no complaints there. All of the other restaurants are genuinely horrific! I expect way better from a resort that charge so much, and promise so much!. The waiters scoff when they take a full plate of food back and look utterly perplexed when you tell them you don’t like it and cannot eat it. They even challenged my 9 year old autistic son for not eating his food bar 1 bite of which he didn’t like. This infuriated me and I had to remind the waiter that he’s a child and if he wants to challenge somebody then he challenges me and not him! “Why aren’t you eating? Is it not good enough?” This was at Toro. Frida, Zen and ciao at lunch and dinner time are just vile if I’m being honest. The pool area is nice enough and the view is absolutely beautiful! The pool area staff are pushy though, kept bringing water and alcoholic drinks we hadn’t asked for and hovered for a tip. We didn’t take cash or phones to the pool, instead leaving them in the room safe. We don’t drink alcohol and took drinks from the room's mini bar to the pool because the Pepsi from the drink fountain tasted strange, so the unsolicited drinks in the hopes of getting a tip were annoying. When they weren’t tipped, the staff would stomp off and their demeanour and tone would change with you, entirely. I could go on and on but I’m sure you get the jist! Save your money and go elsewhere, don’t be fooled into thinking the hard rock name automatically means quality
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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debnjam wrote a review Aug 9
Jupiter, Florida8 contributions7 helpful votes
Cancun July 31 to August 7, 2022 This is our third time visiting this resort. The last time we were in Cancun was in 2016. The location of this resort from the airport is very convenient. While the rooms and resort are getting tired; everything was clean and the beds really comfortable. We travelled this week with two other couples and had a fabulous time. Our butlers were Jessy and Rorro and if they needed extra coverage Hector and Candyman stepped in. Jessy and Rorro were probably the best butlers that we ever had besides Rubin who works out of the HRPC. Jessy and Rorro set up all of our dinners at the restaurants and planned two special dinners for our group. We did not have to worry about a thing. Their hard work and organization made it an easy week in paradise for us. While Jessy and Rorro work incredibly hard, mostly all the workers that we experienced work just as hard. Each morning we had breakfast at Zen and was greeted by Yazmin, the hostess, who quickly sat us at a table. All the servers there were very attentive; including: Gray, Carlos Noel, Alma, Mike, Corea and David. Their boss Pasillas does a great Job overseeing this crew. We were set up on the Island closest to the beach each day, either Angel, Tacho or Wilbert would set us up with towels and umbrella. Mary (Maria) served us drinks and lunch the entire week. I would recommend having the civiche for lunch, it was delicious. Mary was attentive and we never had to wait because she circled back to us many times during the day. My husband and I went to the spa twice and had massages. Unfortunately I do not remember the women from the first massage but Rose and Marissa were excellent, as well as the first massages we experienced. You will not be disappointed with the spa experience. We did do the tequila tasting with Jorge. It was a fun event. Jorge was knowledgeable and personable. All the entertainment was good, but absolutely do not miss the Queen show. It was outstanding!
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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allie43 wrote a review Aug 9
Hickory, North Carolina3 contributions
Great hotel and food, Beds were so comfortable loved the wellness room. Need some facing ocean. The sales people were too pushy and beach vendors were bothersome. Stay on a higher floor if noise bothers you. We were on the 8th floor and it was good. Elevators are a little slow. Would recommnend
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$379 - $552 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include H Roof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s - Cancun, Mamazzita Cancun, and Crab House Cancun.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.