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Hard Rock Hotel Cancun

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Hard Rock Hotel Cancun
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6,948 Reviews from our TripAdvisor Community

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Showing 4,224: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Everything was better than imagined! As soon as we stepped foot on the property we were greeted by name.. Our luggage was sent to our room. And we met Elvia the best wedding planner ever! I purchased the elegant ivory package. Great food at the restaurants!! Our rehearsal dinner was at Zen delicious.. Our reception dinner was at Caio!! Yummy!... More 

Helpful?
Thank Nikky B
Aliso Viejo, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The staff are super friendly and have a warm and welcoming smile on their face 24/7. The vibe is phenomenal !! I just left there on July 25th and my family and I can't wait until we are back again next year! I promise you you will not regret coming ! From the minute you walk in for your initial... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Islam E
Huntington Station, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We chose Hard Rock Hotel Cancun to be our wedding venue and we could not be happier with our decision! The property is gorgeous and they offer everything you could ever want. Our group was pretty diverse ranging in ages from 3 to 82 and every single person had a wonderful time. The entertainment by the pool is like nothing... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Tiffani T
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just back from an amazing 2 week stay at The hard rock cancun from The minute we stepped of The bus The atmosphere & friendlyness of that staff was fantastic can't recommend this hotel enough for a fantastic non stop family Holiday cant wiat to return :)))))))

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Sam H
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have just returned from this hotel and I want to thank each and everyone of the staff have made our holiday, a holiday of a lifetime. From arriving to cd towels to freshen up, cold drinks, fruit and a complimentary bracelet. Staff taking your bags and showing you to check in. Friendly staff at check in and explain everything... More 

Helpful?
Thank Sharon E
Flushing, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

The entertainment group was amazing . The attention to detail was great. Teresa pulidlo was the best ! The pool floors had sharp edges. the food was great. The shows were stunning. Had a great time over all

Review collected in partnership with this hotel

Helpful?
Thank robertogarcia315
Bogota, Colombia
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hello guys, I went to this amazing hotel last week with all my family to celebrate my 15 years birthday. I don't have words to explain how incredible our trip was, every single employee did what was possible for making us happy. I've never been in a place with such incredible and unstoppable attention. Every single day I would wake... More 

Helpful?
Thank _sofiasarmiento-
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

This is my second review on trip advisor. Also, this is our sixth time in Mexico. We have traveled all inclusive hotel packages in Cancun, riviera Maya, and Puerto Vallarta. This year we decided to come back to Cancun and try out the hard rock Hotel as we have received many good reviews from our friends. But the result was... More 

Helpful?
3 Thank Gloria L
Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

stayed there for weeks and enjoyed the pool the restaurants and spa, also the welcoming from staff when you arrive at the location. the Food is so good, not mentioning the beach. friendly and professional staff.

Helpful?
Thank jchavez165
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I come to Hard Rock every year with my family and it is so great. Some things changed this year that I noticed, however. For example, hard rock used to cater to a more upscale crowd, but at this stay, the entertainment seemed more for trashy teenagers and party-goers. Of course, I would take into consideration that it IS the... More 

Helpful?
1 Thank curlyhairedseamstrez
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $379 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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