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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
2 people have started booking this hotel
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Traveler (11476)
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Panoramas (183)
Videos (5)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 243 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Room & Suite (1,585)1,585
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Ocean View
Languages Spoken
Spanish
Hotel links
Special Price:Winter is Warming Up: Book with 45% off

Location

Full view
83Good for walkers
Grade: 83 out of 100
25Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
14,494Reviews1,767Q+A100Room tips
Traveler rating
  • 10,484
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  • 329
Traveler safety
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Popular mentions
Mr1 wrote a review Yesterday
2 contributions
This was my wife and I first trip to Mexico. We are absolutely excited to return. The food and service at The Market restaurant was amazing! Excellent customer service and they made you feel at home. I would highly recommend The Market if you ever stay at the Hard Rock Hotel. Thank you!
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Date of stay: January 2021Trip type: Traveled as a couple
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Scott wrote a review Nov 2020
2 contributions4 helpful votes
Hotel's Favorite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.
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Date of stay: November 2020Trip type: Traveled with family
4 Helpful votes
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded Nov 16, 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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Bostick3059 wrote a review Yesterday
1 contribution
Chris the concierge was excellent, always willing to help. Tharvin and Tocha were outstanding and attentive out by the pool. Servers were top notch. Drinks were good. No issues, only wanted more sun..
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Date of stay: January 2021Trip type: Traveled as a couple
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katherine b wrote a review Yesterday
1 contribution
Rafa at reception was very nice. He was able to help us with our reservation. It was quick. Got us rooms for our group next to each other. He was quick and very detailed about everything we asked. Thank you for everything
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Date of stay: January 2021Trip type: Traveled with friends
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Wendolly S wrote a review Yesterday
1 contribution
Rafa from reception was very helpful and provided us quick Service upon arrival. Explained all the rules and regulations, specially now with COVID. He was able to get our group in rooms ok the same floor. Very nice guy.
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Date of stay: January 2021Trip type: Traveled with friends
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PRICE RANGE
$286 - $738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.2 miles).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Crab House Cancun.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hard Rock Hotel Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.2 miles) and Scorpion’s Temple (1.6 miles).