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Hard Rock Hotel Cancun

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About
Location
Cleanliness
Service
Value
Travelers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Meeting Rooms
Wheelchair access
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Trendy
Ocean View
HOTEL CLASS
Hotel links
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Special Price:35% off room rate
Hotel deals
Location
Full view
Reviews (12,178)
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7,322 results
Traveler rating
5,153
1,296
521
198
154
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LanguageEnglish
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5,153
1,296
521
198
154
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All reviews smash bar rock star zen restaurant legendary members rock spa rock royalty market buffet foam party resort credit vacation planners brazilian steakhouse entertainment staff ocean view kids club presidential suite pool bar michael jackson show
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1 - 5 of 7,322 reviews
Reviewed yesterday

We ate at Zen several times. Our favorites were chicken skewers, fish soup, sashimi, crab appetizer. Everything is good. I didn't like the pork pad prik. Great service, ask for Lucas! He takes care of you. Keeps the wine glass full and anything you need,...More

1  Thank TravelFoodieHippie
Hotel's Favorite
Reviewed July 30, 2018

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

10  Thank Tracey P
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded July 31, 2018

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed 2 days ago

I think the building needs to update a little. The staff was amazing specially the ones attending the beach areas like Carlos ( Mana ) and Luis & Roger.They try to keep the fun at the beach.The enterntainment was poor, it needs to have more...More

Review collected in partnership with this hotel
Thank Jet690544
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Hello Jet690544, Thank you so much for sharing your comments and impressions about your recent visit to our hotel. We are pleased to read that you could feel the amazing service delivered by all our rockers, specially from Carlos, Luis and Roger at the beach...More

Reviewed 3 days ago

What can I say !!!! After multiple visits of the last few years this hotel never fails us as a family I could bang on for pages and pages about this hotel but to keep it simple I would say.. Hotel rooms ....are large and...More

3  Thank seanbb777
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear seanbb777, Thank you one more time for choosing the Hard Rock Hotel Cancun and for giving us once again this lovely feedback mentioning all of our Rockers who made you and you family feel like a Rockstar. We are glad you liked the food...More

Reviewed 3 days ago via mobile

This is our eighth year visiting this resort. It gets better every time. We did have 1 bad night in the Brazilian restaurant, but I still give 5 stars because 1 bad night out of 8 weeks of vacations is damm good, the problem was...More

1  Thank ronmF9503BH
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear ronmF9503BH Thank you so much for this amazing 5 Star Review, we are pleased to know after you have visited us 8 times in different years you still want to come, this literaly make us so proud that we are looking forward for next...More

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Questions & Answers
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Room Tips
"we were oceanfront but I don't think there is a bad view from anywhere!"
TravelFoodieHippie
yesterday
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"Pool facing rooms have great views of the sea,lagoon facing rooms thelagoon and front of hotel"
seanbb777
3 days ago
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"room sevice and the cleaning was the best we have seen"
normp219
3 days ago
Read review
"Need a better whiskey selection. "
s0uthernb0y
1 week ago
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PRICE RANGE
$329 - $898 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancuncancun palace resortpalace hotel cancuncancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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