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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
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6,913 Reviews from our TripAdvisor Community

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Showing 4,202: English reviews
Nuevo Vallarta
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Spent 5 days, four nights at Hard Rock Hotel Cancun. Second time staying at an all-inclusive HR hotel and had another great experience. Best parts -- clean rooms, minibar/fridge in room, beautiful pool/beach set-up, friendliness and willingness of staff to go above and beyond, music and atmosphere were amazing. The food was pretty good and always available. The drinks were... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Ashley H
Saint Louis, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

The best experience and a lot of fun. Food was excellent and the entertainment staff were so much fun. Drinks were top notch and were easy to get. The beach was great and well maintained. Would highly recommend to anyone who wants a good time and a great atmosphere. Close to activities off property as well. GOOD JOB

Helpful?
Thank W R
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for the second time in early July, for 2 weeks. We had a lagoon view room this time so although we didn't get the fabulous beach views we did get to see the beautiful sunsets and the last few rays of sunshine. The room was as we remembered - plenty of towels, bathrobes, slippers and well-stocked toiletries and... More 

Helpful?
1 Thank Nicola R
McKinney
1 review
5 of 5 stars Reviewed 2 days ago NEW

I booked this hotel because I was looking for a 2 bedroom suite so we could all have a little space and privacy if needed. The Hard Rock offered a 2 bed room suite offering one room with 1 King and the second room with 2 Queens, it is called the Rock Suite Platinum with Personal Assistant. To be honest... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Dan G
Halstead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel on a beautiful beach. Near to all the shops and the staff here are all friendly. However the buffet was quite limited. The Japanese restaurant is amazing though and the sushi was to die for! The Spa was poor (they had about 5 dried up ropey colours for me to choose from for my pedicure) and was so... More 

Helpful?
Thank MissJenWard11
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great hotel, big room, great food and entertainment. We went there for four days, it was our first time at a hard rock hotel and was excellent. From the moment you get to the hotel to the moment you go out the service and attentions are great.

Helpful?
Thank angel_omar
Houston, Texas, United States
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great location, nice pool, good food, clean rooms and clean beach. The staff is very friendly and attentive and keeps the fun going pool side with different games, activities, and entertainment. On a Cancun note, be wary of the car rental. I rented a standard size car for 5 days for only $25 ($5 a day). I thought that was... More 

Helpful?
Thank JoelG84
Leeds, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel is fantastic , staff are fantastic helpful,polite and do there utmost to make sure your stay is what you want . Food is fantastic various restaurants and snacks readily available and also room service . Rooms are fantastic clean comfortable with daily topped up mini bar .entertainment staff fantastic constantly working hard ,starts off at pool gently working into... More 

Helpful?
Thank d J
Raleigh, North Carolina
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We spent more to have a Rock Royalty suite. It was more like 2 conjoined rooms and nothing like the online photos. View was great but not at all worth the extra $. Personal assistant was a joke. They were never around. Not many activities except a few pool games. Beautiful property but way overpriced.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Edward P
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

All things considered this hotel was pretty good. So here are the pros and cons. pros- 1. The food is excellent at his resort. 2. The staff is very nice and would do anything to make your stay better. (especially Damian at the Italian restaurant) 3. It's a very fun hotel and always has something to do. 4. The limitless... More 

Helpful?
1 Thank jwrunner59
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $381 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Spa Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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