We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hard Rock Hotel Cancun

Show Prices
#12 of 180 Hotels in Cancun
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hard Rock Hotel Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null}
Add Photo Write a Review

7,351 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,463: English reviews
San Antonio, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

This was our first all inclusive and we absolutely LOVED it. The Brazilian Steak House is our favorite restaurant! We also love the fact that the price includes endless credits which you can use to pay for excursions and spa treatments......LOVE THE ROCK SPA!!!!! NOTE: If you use the credits, which you don't have to use, but if you use... More 

Helpful?
Thank Barbeeworld2013
Level Contributor
13 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Best place ever ! Words aren't enough to describe this place. We were there for a week for our anniversary ! First time for us at Mexico. We were on the royalty level! And what it impacts me it was the attention to detail. All of the staff remember our names or last name. Every day the host from the... More 

Helpful?
Thank N G
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello N G, Thank you for your great review, your comments are much appreciated, we are grateful to see that you have enjoyed your stay at our resort, you are a true rock star! We are pleased to hear that you felt the amazing service from our rockers, that’s the Hard Rock experience and we hope you come back soon... More 

Marysville, Washington
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My opinion of the Hard Rock Cancun is reflected in the fact that we go there every year and this year, we decided to become a Hall of Fame Member (top of the line). The service is the best you will find anywhere and the people that work there treat you like you were one of their family members. I... More 

Review collected in partnership with this hotel

Helpful?
Thank Dennis D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Dennis D, Thank you so much for your kind words describing your latest experience at Hard Rock Hotel Cancun. I am pleased to learn that our facilities, entertainment and services granted you the Rockstar Class treatment that Hard Rock Hotel Cancun takes pride on providing to you and our incoming guest. I am sure that your review will help... More 

Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am a travel agent and I had the opportunity to stay at Hard Rock Cancun for a week. I have never ever been more impressed than I was with this resort. I have been to literally hundreds of resorts and never have I walked away saying I am making a plan to go back ASAP. The level of service,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank G6037UVsuzannes
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello G6037UVsuzannes, What an amazing review! it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat to enjoy it. We hope you come back soon to hang out with the band, here at your favorite... More 

Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I traveled with my best friend to the Hark Rock Cancun and we had a fantastic experience from beginning to end. At every point during the trip I felt safe and secure, contrary to popular belief. The room, the view, the service, the weather, the beach, the entertainment and the crowd at the hotel were all second to none. The... More 

Helpful?
1 Thank TravelerMelanie
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello TravelerMelanie, Thank you very much for your amazing review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by Joair and the rest of our rocker staff; I personally love to hear and read about our guests enjoying themselves and making memories here with us. Again thank you... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our first trip to cancun the place is fantastic the only bad experience I had was one of the bars had me standing there for 10 or 15 minutes queueing up the they started serving people that was queueing up behind me which really wound me up its like I was invisible and you can't actually miss me... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank srobertson46
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello srobertson46, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a good vacation and found our resort beautiful, I would like to express my most sincere apologies for the treatment you received, I want to sincerely thank you for bringing this matter to my attention. As you actually experienced, at... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I never was this pleased staying on a hotel until i stayed at hard rock cancun. To make a long story short, everything was perfect , the food, service, amenities, beach, room cleaness, everything!!!!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Anthony O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Anthony O, Greetings from Sunny Cancun! Thanks for the short but lovely review! It´s great to hear that you had an amazing experiece. We look forward to your next visit to our resorts to rock even more! Keep on rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun More 

Cancun
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We(4 of us) visited the Hardrock hotel Cancun two years ago August an had a good time. This year we decided to return there(my wife and I,her mom and dad) .We arrived Saturday September 17,2016 approximately 1pm and were greeted by staff so we could check in. We were taken to private area for members only and the check in... More 

Helpful?
1 Thank Nicholas Joseph K
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Nicholas Joseph K, Thank you for sharing this incredible feedback about your experience at our hotel, we are beyond thrilled to hear that you had an absolutely fabulous time with us and that Fernanda and the rest of the rocker staff provide you with true experiences that Rock!. Thank you for recommending us so highly. It’s been great having... More 

Ontario, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This trip had everything I could ever ask for. This trip had 2 different sides 1 side was for family and the other side was for adults only but it was still in the same hotel. On the family side the entertainment staff was very nice and kind to everyone and they didn't make you feel board there was always... More 

Helpful?
1 Thank bhavinmavadia1
Cancun
1 review
5 of 5 stars Reviewed 4 days ago NEW

Best place I have ever stayed! will return as soon as I can.Wonderful service and great amenities. All staff so helpful. Super place to relax and have fun at any age. Entertainment was exceptional and enjoyed all sports and activities. Will recommend to all friends and family.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Beverly M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Beverly M, I am so glad to hear you had an awesome experience with us. Thank you for the five star review, we hope we can provide you with many more rockin' good times to come. Hope to see you again soon. Rock on! Francisco García Gerente General Hard Rock Hotel Cancun More 

Questions? Get answers from hotel staff and past guests. Ask a question

6,479 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (6013)
Viewed
Pool/Beach Area (950)
Viewed
Hotel & Grounds (1051)
Viewed
Dining (555)
Viewed
Room/Suite (474)
Viewed
View from Room (390)
Viewed
Family/Play Areas (106)
Viewed
Bathroom (34)
Viewed
Business Center/Function Rooms (29)
Viewed
0:26
Videos (20)
Viewed
Other (2404)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (347)
Viewed
Aerial Photography (52)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (15)
Viewed
Presidential Suite (39)
Viewed
Dining (45)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (119)
Viewed
Pool/Beach Area (9)
Viewed
Hotel & Grounds (15)
Viewed
Room/Suite (5)
Viewed
Dining (3)
Viewed
Other (87)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
1.3 mi away
Live Aqua Cancun All Inclusive
2.8 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 180 in Cancun
5.0 of 5 stars 5,226 reviews
2.3 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#4 of 180 in Cancun
4.5 of 5 stars 4,169 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
Grand Fiesta Americana Coral Beach Cancun
0.2 mi away
JW Marriott Cancun Resort & Spa
0.1 mi away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $381 - $855 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Travelocity, Hotels.com, Odigeo, Jetsetter and Hotwire so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay