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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Hard Rock Hotel Cancun
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8,395 Reviews from our TripAdvisor Community

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Stamford, Connecticut
Reviewed yesterday NEW

Our experience was unbelievable. The service was amazing. I wish they would encourage travelers to tip the servers. They really go out of their way to make vacationers feel welcome and great. Karen at the Spa is very knowledgable and helpful. What I disliked was the fact that you could only use the resort credits in one store and the...

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Helpful?
Thank Patricia C
Cancun
Reviewed yesterday NEW

Excellent service, awesome hotel, Friendly staff . Our butlers, Gustavo and Neto, very professional, always asking if we needed anything. Morning staff at Italian restaurant awesome, friendly. always happy. The entertainment staff including the pool area and the theatre, shows were amazing. Thanks to Ari, (the pool staff), always there for you. From making our first reservations to the end...

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Thank elizabeth m
San Antonio, Texas
Reviewed yesterday NEW

I was very impressed with the security, friendly and helpful personnel. I really enjoy your hotel. It rocks! The food was excellent! I'm really happy with the room as it was gorgeous. Thanks for making it the best vacation ever.

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Thank miriamrodriguezr
Boxborough, Massachusetts
Reviewed yesterday NEWvia mobile

The trip was amazing! Capped of with getting to meet Maria Guadalupe who (I found out) makes the most delicious little open faced sandwiches located behind the bar in the main lobby area. They are absolutely amazing. Small slices of bread with a wide range of different flavors on top. Maria decorates a few platters but then they don't last...

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Thank ecollins363
Benicia
Reviewed 2 days ago NEW

Luv my stay at the Hard Rock hotel Cancun!!! Best vacation ever! The customer service, food and accommodation were fantastic! Worker were very friendly and my son had such a wonderful time that he would like to come back again!

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Thank 173elisan
Reviewed 2 days ago NEW

We had so much fun and enjoyed our stay. Beautiful place, yummy food, great beach!!! The Smash Bar was so much fun. Roberto and Juan always made sure we had a drink in hand and were so friendly. You could never get bored here as there is always something to do. The only negative was that the vacation planners did...

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1Thank Julie K
ny
Reviewed 2 days ago NEW

This resort is beautiful. The staff was beyond helpful and the resort including the rooms was very clean. There is always something going on at the Hard Rock. My two children ages 4 and 13 had a blast and we can not wait to return.

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Thank flower2188
Calgary, Canada
Reviewed 2 days ago NEWvia mobile

Went with the wife for a six night visit to Cancun. We picked the Hard Rock because we wanted something fun and upper class. Pros: The Beach is amazing with two lifeguards on duty, very safe and professional staff. Beach volleyball was organized and fun to play. Service was some of the best I have ever seen, and I am...

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Thank Kykyay
Stafford, Virginia
Reviewed 2 days ago NEW

If you love the ocean, this is the perfect place to stay. You don't feel like your in a hotel. Very spacious. The staff is extremely accommodating & they work very hard so that you don't have to. The entertainment staff is great! We only took 1 tour this time. We just wanted to go to Tulum & spend the...

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Thank sacrevoisier
Pennsylvania
Reviewed 2 days ago NEW

This was not our first Hard Rock stay.. We are Legendary and Palace Resort members. But, this was our first stay at Hard Rock Cancun. We vacationed with friends we met in 2015 at Hard Rock Vallarta . Day one started with a wonderful greeting at the members check in. It was fast and easy. We then were directed to...

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Thank Patricia (
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $425 - $824 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Cancun staff and other travelers.
843 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Great room. ”
 of 5 bubbles patriciac759, yesterday | Read review
“!0th Floor is the best! Ocean View was amazing!”
 of 5 bubbles K7645GOjuliek, 2 days ago | Read review
“We stayed on the top floor 12. Ocean view Concierge room. Very quiet and great view.”
  • Room service. Thank you Fabrizio!!
  • Sunset on the Bay
  • Concierge room
 of 5 bubbles 969patricia, 2 days ago | Read review
“Was on the ocean and poolside but still not the greatest view some building obstacles made it not the best. But we were close to everything. Would of like to be in the lower 300 rooms. ”
 of 5 bubbles pfarsace, 3 days ago | Read review
“The handicap room that my mother had was very good, although her ocean view wasn't much of a view. ”
 of 5 bubbles JoJo2396, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question