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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Winter is Warming Up: Book with 45% off
Expedia.com
$509
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Free cancellation until 05/24/22
Official Site
$350
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$350
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Priceline$428
ZenHotels.com$769
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (12628)
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Panoramas (183)
Videos (6)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 02/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#40 of 270 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
Spanish
Hotel links
Special Price:Winter is Warming Up: Book with 45% off

Location

Full view
83Good for walkers
Grade: 83 out of 100
31Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
15504Reviews1845Q+A100Room tips
Traveler rating
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  • 376
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Popular mentions
Matth_05_757 wrote a review Yesterday
5 contributions
We love Hard Rock and have visited many times. I will say this was our least favorite out of the three Hard Rocks that we have been to ( Cancun, Punta Cana and Puerto Vallarta) but still a great time. Can’t go wrong at the Hard Rock Resorts. The night life and Karaoke are far better at the other resorts but the food was probably better here . Ariel put on a fantastic tequila tasting. Carlos was awesome server at the members pool. Danny was very fun in entertainment staff. Caesar made the romantic dinner extra special. Fernando made my birthday dinner awesome at Frida. Rodolpho and Roberto from Ipanema and Ciao took great care of us too. Florencia and Fabiola were great in helping plan the trip. Overall a great resort but y’all need to run karaoke and night life more like Punta Cana.
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Date of stay: December 2021
Value
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Scott wrote a review Nov 2020
2 contributions14 helpful votes
Hotel's Favorite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.
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Date of stay: November 2020Trip type: Traveled with family
11 Helpful votes
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded Nov 16, 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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Raul C wrote a review Yesterday
1 contribution
Excellent customer service, drinks, food, everything!! Danny is outstanding, he is an approachable and friendly guy. Always eager to help! Can’t say enough good things about him. You guys should be proud of an employee as amazing as he is.
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Date of stay: December 2021Trip type: Traveled as a couple
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LL2828 wrote a review Dec 3
Placentia, California, USA3 contributions
This hotel has the best beach setup and this location among all the hotels has the most beautiful beach. This is a small resort but it feels bigger than it is, in a good way. The ocean view rooms are amazing. We always get the best service from Beto "Botas" at Ciao. He's the best. So attentive. We had an amazing meal at Ciao, courtesy of the chef Jose de Jesus "Ham" Solis. He made us some delicious specialty items that were all delicious. I also highly recommend finding Mary, the server at the beach, Jesus, the concierge at the beach, and Angel, the server at Ipanema. Mary was so kind and attentive. Jesus made our birthday celebration extra special. And Angel was very courteous and helpful.
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Date of stay: November 2021
Value
Location
Service
Room Tip: Get an ocean view room if you can.
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Response from Customer Care, Other at Hard Rock Hotel Cancun
Responded 4 days ago
Dear LL2828, Thank you for taking the time to share your experience with us. We love to read that our staff meets the needs of our guests. We look forward to seeing you back soon!
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Annie C wrote a review Dec 1
1 contribution
Great shows!!!! We enjoyed our days. My favorite one was pop rock show. All of them were really good. The staff members were really good and fun. Danny, Gus, Paulina, they are more, I dont remember all the names. But congratulations for the fun presentations
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from Customer Care, Other at Hard Rock Hotel Cancun
Responded 4 days ago
Dear S7721YYanniec, thank you for your comment. We look forward to seeing you soon!
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PRICE RANGE
$286 - $738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.2 miles), Club 91 (0.2 miles), and Playa Ballenas (0.1 miles).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, Crab House Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hard Rock Hotel Cancun have airport transportation?
Yes, Hard Rock Hotel Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.