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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,552 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
Reviewed yesterday NEW

We visited the Hard Rock Hotel Cancun the first week of March. We have been Palace Resort members since 2006 and are now Legendary VIP members with Hard Rock as well. We got a great deal (pay for 1 week and get the 2nd week free - Going to Hard Rock Riviera Maya in Nov). The last time we visited...

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Helpful?
Thank vbbond
Lima, Peru
Reviewed yesterday NEW

This hotel is excellent, all the services and the staff were really kind, you have all you need for the best vacations. I have to mention the restaurants, the food was really good, the service at the beach was excellent; I hope to come back soon.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Rauljg
Reviewed yesterday NEW

The level of service at this hotel rivals the finest Sandals resorts I have visited. Every effort was made to accommodate our requests and needs. The staff is friendly and engaging and genuinely interested in making you happy. The hotel is clean, the decor is fun, and the food is outstanding. The activities by the pool were super engaging and...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank Wynel N
Miami, Florida
Reviewed yesterday NEW

My friends and I had the best 5 days at the Hard Rock. It is a fabulous facility and the all-inclusive aspect is the icing on the cake. We could not have had a better time, and we owe much of it to our waitress, Gaby, at the main bar. She was a great employee and friend. I definitely recommend...

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1Thank vacationexplorer374
Cancun
Reviewed 2 days ago NEW

The Hard Rock Cancun is a fantastic place to vacation. Beautiful, upbeat and lots of fun activities to enjoy. Two employees deserve special praise for their outstanding service - Arturo, our waiter in the Zen Restaurant for breakfast and Ramon, our butler. Both men were extremely attentive, knowledgeable and very pleasant. They cared and always went the extra mile to...

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1Thank Kobelumbus
Reviewed 2 days ago NEW

As you know, this hotel offers all inclusive serice such as all meals, drink, coffe, tea, room service and so on. There is always music around swimming pool outside. I look forward to visit again absolutely.

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Helpful?
1Thank 성욱허
FARGO
Reviewed 3 days ago NEW

The Hard Rock Resort is a very nice all inclusive Hotel. This was our first vacation to Cancun and staying at an all inclusive resort. Staff is very friendly, tipping is appreciated. Check in was smooth until we met with out resort services representative. The representaive was friendly but the meeting was lengthy when all we wanted to do was...

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2Thank DARRELL R
Brunswick, Ohio
Reviewed 3 days ago NEWvia mobile

My best friend and I decided to take a week and relax. We chose HR Cancun because of my palace premier membership and we were not disappointed. I think saying the view was amazing is obvious. What we didn't expect is the above awesome service we got from our rep, Oliver Peraza Avila. I think this man actually lives there...

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1Thank dcoven01
Reviewed 3 days ago NEW

My wife and two boys ( 7&10) went to Hard Rock Hotel for 7 days. It was a college spring vacation and we thought it would be very loud and crazy. Well , if was loud during the day ( to be expected) but quite ok during the night. No problem.The rooms have very good sound proof. This Hard Rock...

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1Thank Bozidar K
Mission Viejo, California
Reviewed 3 days ago NEW

Stayed for awesome two weeks. As Legendary Hall of Fame members we get extra perks but the staff always goes above and beyond to make stay memorable. Upon arrival, Teresa who is always smiling was their to welcome and greet us. Tavo and his butler staff: Nerra "Bebe", Aron, Paco and Hector are never far and making you feel like...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank raulrO9144BD
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $420 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel Cancun staff and other travelers.
866 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Birthday Ballons in the room
  • Room view jacuzzi and dual sinks
  • Room with King bed
  • Birthday cake and champagne in the room after dinner
  • Sunset on lagoon
  • Sunset View
  • Set up for Mexican Fiesta
  • Sunset on Lagoon
 of 5 bubbles vbbond, yesterday | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 2 days ago | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 3 days ago | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 3 days ago | Read review
“Ocean Front of course!! Nothing like it!”
 of 5 bubbles paulettec791, 3 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question