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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
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7,165 Reviews from our TripAdvisor Community

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Showing 4,358: English reviews
Scottsdale, Arizona
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Let me start by saying that we vacation A LOT! We have been to Hard Rock Riviera Maya and Hard Rock Puerto Vallarta, but this was our 4th time to Hard Rock Cancun and it just keeps getting better! We had an amazing room on the 11th floor overlooking the water. Probably one of THE most comfortable beds I have... More 

Helpful?
Thank Michelle H
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Well where do I start? THIS PLACE WAS AWESOME . As soon as we checked in there was drinks, we got there early and couldn't go to our room yet so we went to the pool (16 guys on a bachelor party) and when our rooms were ready they called and emailed us that I liked . There is never... More 

Helpful?
Thank Chris H
Cancun
1 review
5 of 5 stars Reviewed yesterday NEW

Can walk out to front of resort and catch a bus for a dollar Can take it to the mall shops flea market restaurants and lots of bars great time Awesome service and staff is very friendly Rooms are very nice beds very comfortable

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank dianala2016
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed for a few days at this property and the first thing that welcomes you is the guitar-shaped drive. Inside, there is (as you would expect) a lot of music and a great environment throughout. If you're looking for a hotel with a quiet lobby to relax, this is not your place. However, if you're looking for stunning beach... More 

Helpful?
Thank vsalas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The hard rock cancun. I thought the dress code was formal for dinner, it was not. Two of the four restaurants required sleeved shirts but casual attire. This hotel had beautiful views of the ocean. We stayed in room 608 which had a balcony that was breathtaking. The hotel is very loud. There is music and activities at the pool... More 

Helpful?
Thank aja d
London, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Really loved our stay at the Hard Rock Hotel, Cancun. So much to do in the hotel, pool is amazing and so is the view of the beach/sea. All staff are very friendly and always helpful. Entertainment Staff throughout the day are fantastic, always something to do, there is no reason to leave the hotel with all the wonderful going... More 

Helpful?
Thank lauraxox58
Mansfield, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

This resort was amazing! Our room was on the lagoon side and we loved it! It's on the west side so we got to see the sunset every night from our balcony. Also got to listen to music that was going on at the theater if we didn't really feel like actually going. Those concerts were over by 9 so... More 

Helpful?
1 Thank Kichern
Cancun
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is the place to get away from every thing that streesse you in life and spend time here. Amazing treatment from every single hotel staff menber.Great amenities ,all inclusive and i mean all. Pool and beach are the best with lots of entertaiment for all ages.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank martinalejandroo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I went with approximately 400 members from our travel club. Upon arrival when we step inside to check-in we were met with food and drinks. It was awesome to experience a party atmosphere like that at check-in. The hotel was very clean and beautiful, plus the staff was very friendly and attentive. Our travel club had a... More 

Helpful?
2 Thank thebagit
Miami, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Great location, nice atmosphere, friendly and courteous staff. Hotel is very clean and they have excellent service. This is one of the few hotels in Cancun that is All Inclusive. We had a few bumps along the way, but overall, it was great.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank mountain519
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $367 - $818 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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