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Hard Rock Hotel Cancun

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Traveler (8306)
Pool & Beach (1536)
Storyboard
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travelers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,043)
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6,706 results
Traveler rating
4,726
1,189
475
178
138
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LanguageEnglish
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4,726
1,189
475
178
138
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All reviewssmash barrock starzen restaurantrock sparock royaltylegendary membersmarket buffetfoam partyresort creditvacation plannersbrazilian steakhouseentertainment staffocean viewpresidential suitekids clubpool baramazing hotel
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1 - 5 of 6,706 reviews
Reviewed today

DON’T TELL A SOUL !!! The Hard Rock Hotel in Cancun is the most welcoming, friendly, elegant and enjoyable tropical resort you could ever imagine. The people are impeccably dressed and so supportive and friendly that they surpass even what I’d expect from family. Seriously,...More

Review collected in partnership with this hotel
Thank ldpalmerrn
Reviewed yesterday

Definitely will return. This was second time for us and definitely will return. Next time will make sure travel agency books ocean view for room..All the people that work there are so polite and helpful.

Review collected in partnership with this hotel
Thank Vicky K
Reviewed yesterday

Love this resort. 2nd visit this year. In our 70s were afraid would be too "Hard Rock" for your enjoyment, but not the case at all!! Will be returning again. Staff, as always at Hard Rock and Palaces Resorts, terrific. The #1 thing that makes...More

Thank KentnMary
Reviewed 2 days ago

We have been going to this resort for many years. I would like to mention a couple of people / staff that year over year are just over the top ! First, I would like to mention the excellent work that Lucy - the restaurant...More

Thank Diane M
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear Diane M, Thank you for posting your perfect five stay review in regards of your last visit to Hard Rock Hotel Cancun. I'm very glad to read that this is not the firs time you can visit our hotel and that every time you...More

Reviewed 3 days ago via mobile

Hard Rock is an awesome hotel!!! The environment is great and their services are unbelievable.. They really cater to u and make u feel very welcome. It’s a party atmosphere and the beach services are awesome. We got to experience the Rock Royaliry experience and...More

Thank Samantha R
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear Samantha R, Thank you so much for taking the time sharing your recent experience at Hard Rock Hotel Cancun. We are very happy to read that you had a wonderful and enjoyable stay. I regret to know about the situation happened during your check...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Center with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
$365 - $797 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$365 - $797 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (8306)
Pool & Beach (1536)
Room & Suite (1259)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Center & Event Rooms (34)
Questions & Answers
Ask a question
Chazcaxx
April 18, 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
Vote
Google Translation
Chazcaxx
April 18, 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
Vote
tracann1129
April 16, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
0
Votes
Google Translation
Room Tips
"Go for the lagoon side for amazing sunsets."
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"Excellent"
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"Both Ocean View side and Lagoon View side are beautiful views."
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"All the rooms have either ocean view or lagoon view depending on booking."
Read review
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