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Hard Rock Hotel Cancun

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Traveler (8968)
Pool & Beach (1604)
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Overview
Hotel website
Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Hard Rock Hotel Cancun
Hotel deals
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Reviews (12,044)
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7,258 results
Traveler rating
5,108
1,287
518
195
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LanguageEnglish
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5,108
1,287
518
195
150
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1 - 5 of 7,258 reviews
Reviewed 2 days ago via mobile

Loved our recent stay here.It was a business trip but also our honeymoon. The resort was beautiful. Service was amazing and we loved every minute. The entertainment staff were phenomenal. Huge shout out to Raul, Racquel,Tabatha, DJ Falcon,Batman, and all the staff. Cant wait to...More

Thank kimmorecombe
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear kimmorecombe, Thank you very much for your kind review! We are glad that this trip was not only for bussiness but also a fantastic opportunity to enjoy of our destination for such an important moment like your honeymoon! All your kudos have been shared...More

Hotel's Favorite
Reviewed July 30, 2018

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

8  Thank Tracey P
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded July 31, 2018

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed 2 days ago via mobile

While day one was a rocky start, its actually greatly improved. Check in was more than frustrating. I am a legendary member and waited over an hour, more like two while ONE family checked in before me. They only had one girl at member services...More

Thank Terrie B
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Dear Terrie B, Thank you very much for sharing your comments and concerns with us. For us, feedback from our dear Rockstars is truly important as it help us to identify our opportunity areas and improve. Please be sure that your comments regarding your check...More

Reviewed 2 days ago

It was our first time in Cancun. We were invited by friends to accompany them at the Warren Hill Jazz Festival, which was to be held at the Hard Rock Hotel Riviera Maya, HOWEVER, our hotel accommodations were made for the Hard Rock Hotel Cancun....More

Review collected in partnership with this hotel
1  Thank Catrina C
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded yesterday

Hello Catrina C, Thank you so much for taking the time sharing your comments and amazing experience you had during your recent vacations at Hard Rock Hotel Cancun. We regret to know that the original plan to attend the Jazz Festival at our sister property...More

Reviewed 3 days ago via mobile

Great place to stay better than the other places I've stayed at in Cancun. Fantastic service at the market from David and Piwi they took care of us. Room service was nice they always do turn down service without asking for it. Food at all...More

Thank richardjdass
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

Hello richardjdass, Thank you so much for taking the time sharing your comments in regards of your recent visit at Hard Rock Hotel Cancun. We are thrilled to know that we could deliver to you a wonderful experience and the Rock Star service that you...More

View more reviews
About
Description
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a More rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair access
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
$316 - $970 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
On the Beach
,
Top resorts Hotels
,
Spa
,
Business
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
$316 - $970 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveler (8,968)
Pool & Beach (1,604)
Room & Suite (1,307)
Dining (863)
Family and Play Areas (127)
Amenities (89)
Business Center & Event Rooms (35)
Nearby
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Questions & Answers
Ask a question
suekap
October 18, 2018|
Answer
Response from LuisTA12 | Property representative |
Hello suekap, Thank you so much for your question. I'll contact you on a DM, to get your email address and reservation info, to confirm everything's set for your upcoming visit. Kind regards.
0
Votes
Google Translation
COCA-COLAHAMPSHIRE
October 17, 2018|
Answer
Response from LuisTA12 | Property representative |
Hello COCA-COLAHAMPSHIRE, Thank you so much for your question. I would like to inform you that currently our hotel is considered as Family All-Inclusive resort. All our daily activities are fro everybody, we have a Kids... More
0
Votes
Google Translation
COCA-COLAHAMPSHIRE
October 17, 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Hello COCA-COLAHAMPSHIRE, Thank you so much for your question. Let me share with you that our main pool has a depth of maximum 51 in. and a minimum of 12 in. On the center has depth of 20 in and a minimum of 4 in. ideal... More
0
Votes
Google Translation
Room Tips
"the tubs take up a lot of space, if you want more space inside a smaller balcony might be best."
324jacquelinef
6 days ago
Read review
"Ask for ocean view"
waydebainter
6 days ago
Read review
"It’s always a good idea to rent joint rooms if traveling with kids and ocean view was amazing!"
sanelaasalihovic
1 week ago
Read review
"3rd floor VIP level"
debbieg721
1 week ago
Read review
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