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Hard Rock Hotel Cancun

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#11 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
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7,099 Reviews from our TripAdvisor Community

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Showing 4,318: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

The Hard Rock Hotel was everything advertised and more. Comfortable beds, scenic views and a top notch staff make this the place to be when in Cancun. I can't say enough about the variety and quality of the food they serve. The alcohol is also steps above the typical well drinks you usually get from most "all inclusive" establishments. No... More 

Helpful?
Thank Reginald L
Edmond, Oklahoma
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

From the quality of accommodations to the food, this place is awesome!!! We've stayed at numerous other Palace Resorts including Le Blanc and for anyone wanting a fun vacation Hard Rock delivers!! We enjoyed all that this resorts has to offer from excellent food to great drinks to amazing beach you'll have a blast!

Helpful?
Thank Grant W
Uniontown, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

Great family vacations. Lots to do and see and everyone had a great time. We celebrated our son and daughter-in-laws wedding ceremony and enjoyed a great week relaxing in the cabanas and pool. Wonder time was had by all.

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Dee T
Level Contributor
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I visited the hotel this past weekend celebrating our anniversary and I have to tell you that this beautiful property knows how to rock!!!! Detail oriented and Personalized services provided throughout the entire property will make you feel like a rock star! Cleanliness is on point in every corner of the property. Due to our short stay,... More 

Helpful?
Thank Luis Q
Caterham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is a great hotel with great restaurants and facilities. We have just spent 11 days there as a family of 4 - (one x 17 and one x 13yrs). We didn't get room side by side as booked 6 months earlier so that was a shame but nevermind. The hotel has a great vibe as you would expect from... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Tracyw22
Level Contributor
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

The inside of both sides were pretty and there were tons of memorabilia. Riviera side had more food choices as well as better entertainment. Heaven was disappointing. Pool entertainment stops around 4 and closes early. Giant crickets everywhere! And they don't have enough food choices, riviera has the best entertainment with live shows while the heaven side has nothing. The... More 

Helpful?
Thank Laura L
Dakota Dunes, South Dakota
1 review
5 of 5 stars Reviewed yesterday NEW

Awesome all inclusive. Food was great as was the selection. Rooms are updated with modern amenities and clean. Staff is very friendly and helpful. The nightly shows were entertaining. Pool was very nice and the private beach was great! Will definitely go back!

Review collected in partnership with this hotel

Helpful?
Thank jrummach
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 2 days ago NEW

Food really good, Bar Staff equally but general cleanliness away from the main area's not up to expectations. Bedrooms not cleaned for 3 days out of 9, food and spilt drink left on stairs for 5 days, eventually we got some tissues and cleaned it up ourselves!!

Review collected in partnership with this hotel

Helpful?
Thank michaelkL9078IY
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Fantastic stay but a couple of small complaints and one very big one! The hotel bars, restaurants and pool are amazing as is the beach and the staff were on the whole brilliant and if you are staying here you will love it. However the minor issues for us during our stay were: Room noise from adjoining room, when people... More 

Helpful?
1 Thank Ian C
Chicago, Illinois
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

(Full disclosure we are both Legendary and Palace members.) I am writing this on our last day here. This was our first and likely only stay at this resort. This was originally the Cancun palace, but is now Hard Rock after the two brothers split up the resort properties. First I will start with the bad things and then I... More 

Helpful?
1 Thank Gina_Hubby
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $371 - $829 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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