Best service ever. Roger was great. Professional and helpful. From the sign in on the first day, the welcoming crew was great. Food excellent. Clean resort. Everyone gives maximum effort the insure guests are taken care of.
This place was fabulous! Great entertainment by the pool during the day and fun family shows every night! Everyone here was so friendly! Nothing beats being greeted with a carnation, cold towel and drink as soon as you arrive! Clean resort with fantastic food! The coffee house was frequented multiple times by my teens everyday (iced lattes, frappes, crepes, desserts and more)!
The overall experience was amazing, but the best part was the Spa and Nail place. I got to meet amazing people like Esther who was super attentive to me and my grandma. Esmeralda and Daniela who also helped with massage and sauna area. Thank you very much for allowing this experience to be even more relaxing.
Just returned from a 7 night vacation at this beautiful resort it was an AMAZING experience being in Mexico for the first time!! All the employees were so amazing I don’t have everyone’s names i wish i did but Gabriella - the omlette and breakfast MASTER she was always so smiley and welcoming and made the best breakfast and always knew what i wanted! Roman - ground floor pool bartender- he served my family and i everyday and was always on top of it and made the best drinks and was so fun and welcoming! Hernando or Hernandez - i’m not sure exactly his name but he’s a pool area server and he was always asking if we needed anything and when we did he was so fast and always delivered! Everyone else that worked during the week of 3/4-3/11 was extremely amazing and I will definitely be back!!…
Fabulous 14 night stay at Beach Palace. Myself and my husband have just returned from what has become our annual visit to this gem of a hotel. Fantastic location on the golden sandy beach with beautiful blue ocean a mere stones throw away. There are five restaurants offering differing menus and we frequented them all during our stay. Welcomed each morning to breakfast by cheery Janet, omelettes, pancakes and eggs benedict all freshly cooked by Gabriella who is a genius at the hot plate. Ernesto gives us a cheery smile each day and remembers the little things, like how much we love our salt and pepper. The team at this hotel are the reason we return, the service is naturally friendly and nothing is too much trouble. Daytime around the pool is a lazy affair and Gaby was efficient and friendly whilst ensuring we never had an empty glass. Dante was on hand each evening to recommend good wines from the list and he even took the trouble to arrange a Mexican meal for us, talking through the areas each dish came from. Bernardo ensured the bar was stocked with our favourite tipple and wandered over for a chat each day to make sure we were okay. Add in the facilities of swimming pools, hot tubs and a rooftop bar with stunning sunsets, you don't get much better than this. It really does feel like going home to visit friends each time we go. Thank you all so much :-) …
Starting with the gorgeous ocean view and the warm and friendly service we enjoyed Beach Palace. Wonderful food and variety and any number of cute culinary amenities for youth to elder sweet tooth, it was satisfying. Plenty of beach and pool areas to choose from. Took Long Beach walks daily. Great, no GREAT all day service for food and drinks. Walking distance to the world class shopping and entertainment complex, La Isla. We enjoyed the Aquarium, small but impactful, and watched those “swimming with the dolphins”, a show in itself at no extra charge. We took safe inexpensive public bus to visit sister facility, Sun Palace and spent the day. Very positive. Beach Palace Entertainment was geared towards the young crowd, but the in restaurant performers were Superb, 3 times! I hope I gave ample credit to the smiling engaged and humble service staff. BJB …
Herbert at Bocelli was so helpful and amazing!! Amazing waiter!! We had such an awesome experience this entire trip. Each staff we met had such a positive attitude and went out of their way to make us feel special in every way!!
Very accommodating, best beach, playroom and staff there were fantastic for our 6-year old (9 and 11 year olds also enjoyed playing Xbox there). This resort also has the best views we’ve seen. I would compare quality & beach to Sun Palace, but geared toward families. We would go back!
As always this is our 3rd trip to this hotel and let me tell you the staff is amazing ! The service is amazing and they treat you like family ! Special thank you to Sylvester and Oscar at the Steak house restaurant , they made my 50th birthday special and amazing food was served ,Valeria at the buffet remembered us by names and last name and our room number and always smiling and happy Yair at the buffet amazing server ! Happy always there for anything you need, Aleexandria at the front desk addressed any issue right away no questions asked ! This is the best service we have had in al the stays in Mexico and Dominican we have ever been and we travel 2-3 times a year and now this is our second home away from home !
I have been to this property 5 times in the last 2 years. I have brought my family, hosted a retreat here, brought my daughter and her friend, came solo to focus on work, and came on couple getaway. I HIGHLY recommend this property! If you need photos taken I can not say enough good things about the staff in Memories photography! The staff is amazing! My favorite staff from my recent visit Feb 2023 are: Gretchen-Public relations, helped coordinate Adam’s birthday Yoswhuan-public relations changing times Jorge-server in Tavola Janet-hostess in buffet remembered me from July Rodojo (not spelled right) older server in buffet. Excellent service! Gabriella-chef in morning Pascual-server in Wok-he was here last year Fernando and Fransisco in the sweet shop Ernesto (remembers me from July) & Elias servers in buffet Ariadna & Anahi hostesses at Wok Rueben-server in Wok Fernanda-front desk, so helpful Fabiola Gonzalez-best housekeeper EVER! With the bookmark and bed! Claudia fajitas Nelly & Missael in sweet shop Jaime-check in, great sense of humor and very helpful Navidad-special dinner waiter Oscar-in charge of special dinner and celebration Alfredo-birthday shot in bar Yair-server in buffet Aylin-hostess at buffet Yaritza-helping book massages Angellca & Griselda massage therapists Joan-activity staff volleyball…
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