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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#16 of 270 in Cancun
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
GreenLeaders Gold level
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Location
Full view
86Good for walkers
Grade: 86 out of 100
24Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
8482Reviews1133Q+A100Room tips
Reviews
Traveler rating
- 6,171
- 1,576
- 481
- 137
- 118
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
We visited June 15th through June 22nd. The Beach Palace is starting to look warn down and needs to be remodeled. Yet, the service employee's provide continues to be tops considering being understaffed. I would like to recognized a few employee's who definetly went above and beyond to make our vacation the best it could be. Angelica the diamond conceirge was profesional and on point all week. Her ease of communication through out the week made a great difference to an outstanding week. Felix, the pool concierge was also excellent with his service and reserving seats by pool for diamond members. Roger, beach waiter was excellent and remember our beverages of our entire family. He Roger made our arrival the best and started the week in the right direction. Mareli, room attendant was OUTSTANDING and always had our room clean and ready daily. Thanks Mareli for making us feel at home. Mnuel, and Juan Miguel, were excellent at lobby and pool bar. Their customer service and bar skills are appreciated as they took care of our beverage request. Omar at the steakhouse was professional and provided outstanding service at our first dinner. His attentiveness and service was appreciated as we started the week right. Suleima and Jesus, pool conceirge at The Grand (Grill pool area) were outstanding as they attended and provided their help during our day visit. Other positiive mentions at The Grand are Julio Martinez, Irving Ku and Erik Gomez who provided excellent bar and food service on our visit. Guillermo at Tavola provided great service at our family dinner and his knowledge of menu was appreciated as each one of ordered individual pizzas. Thanks to each of the mentions above as their service, kindness and friendship is appreciated to help make our vacation week memorable. Sincerely, Ralph…
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Date of stay: June 2022
Value
Service
Sleep Quality
Helpful
Hotel's Favorite
My husband and I just returned from a trip to Beach Palace. My dad also dropped in during our trip and we all really enjoyed ourselves. The beach is beautiful, the pools are amazing, and the property is very well kept! Clearly things are a little different during COVID, but we had an excellent experience! The bartenders Fidel, Alfredo and Zacarias would have drinks ready for us as soon as ours were empty. The food was also great and the location is pretty central!
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Date of stay: May 2021
Value
Cleanliness
Service
7 Helpful votes
Helpful
Response from Palace Resorts, Propietario at Beach Palace All Inclusive
Responded May 10, 2021
Dear lisas1010, What a wonderful review! Thank you so much for sharing your review and most importantly, for choosing Beach Palace. We always do our best to surpass our guest's expectations, and of course, your feedback is always greatly appreciated. We cannot wait to be honored with your visit once again. Beach Palace will be waiting for you! Sincerely, Mark Dahle General Manager
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I normally don’t write a review but my family and I had a really great time. I don’t remember the names of the people who work there but all I could think about was that everyone was hard worker. At the buffet restaurant, the waiters were always willing to help and they went above and beyond. When my husband asked if they had the cantaloupe juice, the waiter went to the kitchen and brought him a glass of cantaloupe juice. Every time we called for room service, they were always quick to bring the items we requested. I have stayed in many hotels and I would say that this place provides the best service ever. I would definitely recommend this to anyone and will go back again in the future.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded yesterday
Dear KG. Thank you very much for choosing Beach Palace. We are so happy to know that you had a great time with us and that everything was excellent. At Beach Palace, service is one of our passions; therefore, we appreciate knowing that our wonderful staff went above and beyond throughout your stay. Thank you once more! Please know that we truly hope to have the opportunity to welcome you back soon. Best regards, Mark Dahle General Manager
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+1
This place is amazing. From check-in with Alejandra to the entire friendly staff. Sarah and the Entertainment Staff kept us busy with activities all day long. Chef Gabriela made breakfast a nice start every morning. Daniel Ferto made sure we had refreshments in the Sports Bar. Dinner at the Smokehouse was perfectly prepared by Chef Armando and Chef Angel. All brought to us by our waiter Omar who was very attentive. There was more to do in 4 days than we had time for. We will be returning.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 5 days ago
Dear Jim. Thank very much for your lovely review! It is wonderful to hear that we met your expectations and you had a memorable and amazing Beach Palace experience. We are honored by all your kind compliments. It really makes us feel proud to know that you found our service to be top notch. On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be waiting to welcome you back in the future. Best regards, Mark Dahle General Manager
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Andrew W wrote a review Jun 17
Everything about the property was Awesome. Everything was great from the property, staff, food, and drinks. I will recommend this property to anyone. The check in was great and the room was clean. I will be back soon.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear Sandre. Thank you so much for visiting us at Beach Palace and for taking the time to share your review. We are pleased to read you had an amazing stay and that you found our service to be top notch. It really makes us feel proud to know that we totally met your expectations! We look forward to welcoming you back in the future. Best regards, Mark Dahle General Manager
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My family and I recently returned from beach palace. 2 of us are gluten free. I was honestly a little bit concerned because i couldn't find very many reviews about the gluten free options at this hotel. However their website does say that they can handle food allergies so I figured we would find some things that were safe. Pros: - They ask you upon entering every restaurant if you have any food allergies. While this was nice, even if you said you did they wouldn't immediately send the chef to your table. You would have to ask to speak to the chef about what food was safe at the buffet specifically. This often lead to a lengthy wait. Waiting for the Chef to walk us around the buffet to tell us what was safe and/or placing an order with them so that it could be prepared in the back. Which then lead to more of a wait. Which meant our Other family members were done eating before our food from the back even arrived. -The sit down restaurants all have a little label on the dishes that are gluten free. However when we ate at the smokehouse we ordered one of those dishes and the server came out and told us that it contained soy sauce so it was not gluten free. This made me a little uneasy and gave me anxiety for how much I should be trusting the menu labels. -The buffet does have an area that contains gluten free bread and mini muffins. One was like a cornbread and 1 was like an Apple cinnamon. However there is no toaster to toast the bread in. 😔 - Typically every night the buffet would also have a dessert that had the gluten free label. However after the incident at the smokehouse I was always worried it wasn't truly gluten free. -24 hr room service does have gluten free items clearly marked. There was a couple times where I would place a room service order and in the notes put please make these gluten free. Waffles for example. They did call our room and tell me that they could not make gluten free waffles but they could do pancakes or French toast. It would be great if they had a few more gluten feee options on the menu. We ate a lot of shrimp cocktail and burgers in lettuce. Having the room service was a life saver though. I would schedule breakfast the night before on the app and it would show up in our room and then we could all eat together as a family before we headed down to the beach or a pool. - The sweet shop did have a few GF options such as truffles and macarons. Cons: - Given that this was a 4 star resort that mentioned they could accommodate food allergies on their website I was expecting better communication and better access to the Chefs. Most of the time I got the feeling that I was a major inconvenience when the chefs would come out and speak to us. We have stayed at less nice hotels and it was easier to get gf items. -Gf Desserts such as cake and cookies are slim. They do have ice cream, truffles, macaroons and popsicles. But when the rest of your family is eating chocolate cake every day it would be nice to also be able to enjoy a piece of cake. -No GF Ice cream cones,pizza, hot dog buns, hamburger buns, waffles or crepes.. -I did not see any gluten free options for dessert on the room service menu however somebody mentioned that they order chocolate covered strawberries & those were GF. - We were celebrating birthdays while we were there so I was able to place an order for a GF cake at the public relations desk. It was a beautiful cake but it did cost a $120. We have ordered gluten free cakes at other resorts and I think the most I have paid was $ 50. So I found the a 120 quite absurd. Overall I believe we would return to beach palace. I have emailed their team some suggestions. I feel like more and more people are going to need gluten free options so these resorts need to get on board and just realize that this is not a diet fad.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 2 weeks ago
Dear Lyn. Thank you very much, Thomas, for sharing with the Tripadvisor community your wonderful thoughts and feelings about your recent visit to Beach Palce. We want to thank you for sharing your kind feedback. We really appreciate any constructive criticism that could help us serve you better next time. Please know that we are grateful for your visit, and if you give us the opportunity, we will be glad to serve you again. Best regards, Mark Dahle General Manager
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+1
We spent 7 nights at Beach Palace. Here are some comments: Pros: Great location, close to everything including a mall Great beach (when the seaweed is not there) Buffet food was good but the restaurants were awesome and no reservation is needed Rooftop area is cool They have a small coffee shop that makes amazing lattes and pastries or quick bites Game room is fun Cons: Way too many timeshare sharks, They won't leave you alone and will ven call your room Pools are ok, nothing great Beach palace feels more like a hotel but not a great resort Buffet was ok not great Lack of sitting areas Gym is tiny Elevators are sketchy some did not have AC Spa and extra services are VERY Expensive General comments: Upgrade to an ocean view room is worth it Don't expect a super luxurious and big resort, this is a nice typical hotel Don't fall for any of the timeshare sharks, not worth it…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 2 weeks ago
Dear Joe. Thank you very much, Thomas, for sharing with the Tripadvisor community your wonderful thoughts and feelings about your recent visit to Beach Palce. We want to thank you for sharing your kind feedback. We really appreciate any constructive criticism that could help us serve you better next time. Please know that we are grateful for your visit, and if you give us the opportunity, we will be glad to serve you again. Best regards, Mark Dahle General Manager
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This week we stayed at the Beach Palace All Inclusive Resort Cancun, and let me tell you that we had a blast throughout our trip. When we first got to the resort, the bell boys treated us like we were kings and queens entering our palace. They gave the females fresh flowers, and the entire group cool towels to clean our faces. All 4 restaurants had great service, fantastic and tasty food (that’s coming from picky eaters). The best part of this resort is the beach view. My goodness the beach has clean fine-grained gold sand and picturesque turquoise waters. The resort has multiple bars, and wherever you are within the resort there is a waiter or waitress waiting to take your order. Any cocktail, mocktail, or literally any drink you can think of can be made by the palace resort staff! We made great relationships with staff around the resort, and so I would like the Beach Palace to know that these are the best of the best staff, and if you ever are looking for the best assistance, approach these amazing people! America - Representative BP Elizabeth - Public Relations BP Gabriella - Omlette station at buffet BP Roberto Sanchez - Representative BP Enrique - Palace Vacation Planner BP Paul - Entertainment Staff BP Arijana - Waiter at buffet BP Marcos - Bell Boy at The Grand Gorey - Entertainment staff BP Miguel - Stadium Sports Bartender BP Angeles - Host at buffet BP *BP - Beach Palace To go in and out of the resort is so easy and convenient. There is a big shopping mall 5 minutes of a walk away with huge designer shops like Gucci, Prada, Yves Saint Laurent, and Hermes all there! Check it out. You won’t be disappointed AT ALL!…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 4 weeks ago
Dear Aiden. Thank you so much for taking part of your valuable time to share your review with the Trip Advisor community. We are so happy to read that you had a fantastic experience with us at Beach Palace and we are so grateful for your recognition of our exceptional team. It makes us feel proud to know that they made you feel welcome and provided you with an excellent customer service. We are particularly delighted to know the names of those who went above and beyond during your stay, thank you for taking the time to remember and mention them. We look forward to welcoming you again the next time you visit Cancun. Until then, wishing you the very best in health and happiness. Best regards, Mark Dahle General Manager
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+1
Omg !!Where do I start .... we went to The Beach Palace for a special dinner and I have to say the two weeks were were in Cancun this dinner was the absolute highlight of our vacation. We stay off by spending the morning and afternoon with Felix at the beach . He is absolutely the Best beach concierge ever . The Liza Torres helped coordinate this absolutely beautiful,wonderful, amazing,breathtaking dinner o. The rooftop of the Beach Palace . The pictures don't do justice but it was breathtaking. We had an amazing staff that night Maribel, Ángel and Gaudencio the chefs Ronald Food and Beverages manager Gabriel waiter. They did more than just their job!!! We are so very grateful for this staff . This is why we love our membership and why we love coming back over and over . Thank you all for doing such a Fantastic job .…
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded 4 weeks ago
Dear Brannon. Thank you so much for taking part of your valuable time to share your review with the Trip Advisor community. We are so happy to hear that you had a fantastic experience with us at Beach Palace, and we are so grateful for your recognition of our exceptional team. Thank you once more, and we hope to have the opportunity to welcome you back soon. Best regards, Mark Dahle General Manager
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We had an amazing time! The Beach Palace is smaller than the other Palace resorts but it was nice to have everything close by and not have to worry about taking a golf cart everywhere. The restaurants were all delicious and the service was beyond excellent. Amazing beach view!!!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled
Helpful
Response from Palace Resorts Management, Owner at Beach Palace All Inclusive
Responded 4 weeks ago
Thank you for your positive feedback, we are pleased that you enjoyed our facilities and services. We really hope you can give us the opportunity to host you many more times and deliver an extraordinary getaway. Best regards, Mark Dahle General Manager
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PRICE RANGE
$340 - $488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
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Claim Your Listing Frequently Asked Questions about Beach Palace All Inclusive
Which popular attractions are close to Beach Palace All Inclusive?
Nearby attractions include EL Sol de Cancun (0.2 miles), Delirio Day Club (0.07 miles), and AMMA Club (0.2 miles).
What are some of the property amenities at Beach Palace All Inclusive?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Beach Palace All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Beach Palace All Inclusive?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Beach Palace All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Beach Palace All Inclusive?
Conveniently located restaurants include Umami, KAI, and Restaurante Chianti.
Are there opportunities to exercise at Beach Palace All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Beach Palace All Inclusive have an airport shuttle?
Yes, Beach Palace All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Beach Palace All Inclusive have airport transportation?
Yes, Beach Palace All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Beach Palace All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Beach Palace All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.