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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#23 of 273 hotels in Cancun
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
GreenLeaders Gold level
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Location
81Good for walkers
Grade: 81 out of 100
20Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
8622Reviews1147Q+A100Room tips
Reviews
Traveler rating
- 6,277
- 1,592
- 487
- 143
- 123
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
Best service ever. Roger was great. Professional and helpful. From the sign in on the first day, the welcoming crew was great. Food excellent. Clean resort. Everyone gives maximum effort the insure guests are taken care of.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded yesterday
Dear Kufeld; It has been a pleasure to welcome you at Beach Palace, thank you for choosing us and making us part of your vacation. Thank you for taking the time to share your positive comments, we are happy to know that we were able to provide you with a pleasant stay. We remain at your service and look forward to welcoming you back very soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This place was fabulous! Great entertainment by the pool during the day and fun family shows every night! Everyone here was so friendly! Nothing beats being greeted with a carnation, cold towel and drink as soon as you arrive! Clean resort with fantastic food! The coffee house was frequented multiple times by my teens everyday (iced lattes, frappes, crepes, desserts and more)!
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded Jul 20, 2022
Dear Mobo. Thank you so much for taking part of your valuable time to share your review with the Trip Advisor community. We are so happy to hear that you had a fantastic experience with us at Beach Palace. Thank you once more, and we hope to have the opportunity to welcome you back soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The overall experience was amazing, but the best part was the Spa and Nail place. I got to meet amazing people like Esther who was super attentive to me and my grandma. Esmeralda and Daniela who also helped with massage and sauna area. Thank you very much for allowing this experience to be even more relaxing.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 3 days ago
Dear 187kathleenv; It has been a pleasure to welcome you to Beach Palace, thank you for making us part of your vacation. We are pleased to receive your positive comments, we are happy to know that our facilities and services met your expectations, thank you for taking the time to highlight the service provided by the team of our Awe Spa and recommend us in the TripAdvisor community. We remain at your service and look forward to welcoming you again very soon. Best Regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just returned from a 7 night vacation at this beautiful resort it was an AMAZING experience being in Mexico for the first time!! All the employees were so amazing I don’t have everyone’s names i wish i did but Gabriella - the omlette and breakfast MASTER she was always so smiley and welcoming and made the best breakfast and always knew what i wanted! Roman - ground floor pool bartender- he served my family and i everyday and was always on top of it and made the best drinks and was so fun and welcoming! Hernando or Hernandez - i’m not sure exactly his name but he’s a pool area server and he was always asking if we needed anything and when we did he was so fast and always delivered! Everyone else that worked during the week of 3/4-3/11 was extremely amazing and I will definitely be back!!…
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Date of stay: March 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 3 days ago
Dear domcom98; It was an honor to welcome you at Beach Palace, thank you for choosing us. For us the comments of our guests are very important as they help us to improve and motivate us to continue working on providing quality service and deliver memorable experiences to our guests, this is why we are pleased to receive your positive review and know that you were able to enjoy an amazing stay, we appreciate that you recommend us in the TripAdvisor community. We look forward to seeing you soon! Best regards, Mark Dahle Gerente General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous 14 night stay at Beach Palace. Myself and my husband have just returned from what has become our annual visit to this gem of a hotel. Fantastic location on the golden sandy beach with beautiful blue ocean a mere stones throw away. There are five restaurants offering differing menus and we frequented them all during our stay. Welcomed each morning to breakfast by cheery Janet, omelettes, pancakes and eggs benedict all freshly cooked by Gabriella who is a genius at the hot plate. Ernesto gives us a cheery smile each day and remembers the little things, like how much we love our salt and pepper. The team at this hotel are the reason we return, the service is naturally friendly and nothing is too much trouble. Daytime around the pool is a lazy affair and Gaby was efficient and friendly whilst ensuring we never had an empty glass. Dante was on hand each evening to recommend good wines from the list and he even took the trouble to arrange a Mexican meal for us, talking through the areas each dish came from. Bernardo ensured the bar was stocked with our favourite tipple and wandered over for a chat each day to make sure we were okay. Add in the facilities of swimming pools, hot tubs and a rooftop bar with stunning sunsets, you don't get much better than this. It really does feel like going home to visit friends each time we go. Thank you all so much :-) …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear G9105DNsherrys; It has been a pleasure to welcome you back to your home away from home, thank you for making us part of your vacation once again. Thank you for taking the time to share your positive comments and recommend us in the TripAdvisor community, we are pleased to know that we were able to provide you with an excellent stay in which our facilities, services and attention provided by our team met your expectations. We remain at your service and will be waiting for you. Warm regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Starting with the gorgeous ocean view and the warm and friendly service we enjoyed Beach Palace. Wonderful food and variety and any number of cute culinary amenities for youth to elder sweet tooth, it was satisfying. Plenty of beach and pool areas to choose from. Took Long Beach walks daily. Great, no GREAT all day service for food and drinks. Walking distance to the world class shopping and entertainment complex, La Isla. We enjoyed the Aquarium, small but impactful, and watched those “swimming with the dolphins”, a show in itself at no extra charge. We took safe inexpensive public bus to visit sister facility, Sun Palace and spent the day. Very positive. Beach Palace Entertainment was geared towards the young crowd, but the in restaurant performers were Superb, 3 times! I hope I gave ample credit to the smiling engaged and humble service staff. BJB …
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear bjbernacki; Thank you for choosing Beach Palace, it was a pleasure to welcome you. We are pleased to know that your overall experience was positive and that you were able to enjoy our facilities and services, thank you for sharing your experience in the TripAdvisor community. We remain at your service and look forward to welcoming you back soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Herbert at Bocelli was so helpful and amazing!! Amazing waiter!! We had such an awesome experience this entire trip. Each staff we met had such a positive attitude and went out of their way to make us feel special in every way!!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear stephaniebX903JD; Thank you for choosing Beach Palace and for making us part of your vacation. We appreciate that you took the time to share your 5 star review and recommend us to the TripAdvisor community, we are pleased to know that we were able to provide an amazing vacation. We remain at your service and hope to have the opportunity to welcome you again soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very accommodating, best beach, playroom and staff there were fantastic for our 6-year old (9 and 11 year olds also enjoyed playing Xbox there). This resort also has the best views we’ve seen. I would compare quality & beach to Sun Palace, but geared toward families. We would go back!
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear Akaz23; Thank you for choosing Beach Palace, it was a pleasure to welcome you. We appreciate you taking the time to share your positive 5 star review, we are pleased to know that our facilities and services met your expectations. We remain at your service and look forward to welcoming you back soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As always this is our 3rd trip to this hotel and let me tell you the staff is amazing ! The service is amazing and they treat you like family ! Special thank you to Sylvester and Oscar at the Steak house restaurant , they made my 50th birthday special and amazing food was served ,Valeria at the buffet remembered us by names and last name and our room number and always smiling and happy Yair at the buffet amazing server ! Happy always there for anything you need, Aleexandria at the front desk addressed any issue right away no questions asked ! This is the best service we have had in al the stays in Mexico and Dominican we have ever been and we travel 2-3 times a year and now this is our second home away from home !
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Date of stay: March 2023
Location
Cleanliness
Service
Room Tip: ocean view rooms are the best view is amazing !
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear ElenaUstimchuk; It was a pleasure to welcome you back, thank you for choosing us once again. We are pleased to know that you were able to enjoy a great stay in which our restaurants and service met your high expectations, thank you for sharing your experience in the TripAdvisor community and recommending us. We remain at your service and will be delighted to welcome you back to your home away from home Beach Palace. Warm regards, Mark Dahle Beach Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to this property 5 times in the last 2 years. I have brought my family, hosted a retreat here, brought my daughter and her friend, came solo to focus on work, and came on couple getaway. I HIGHLY recommend this property! If you need photos taken I can not say enough good things about the staff in Memories photography! The staff is amazing! My favorite staff from my recent visit Feb 2023 are: Gretchen-Public relations, helped coordinate Adam’s birthday Yoswhuan-public relations changing times Jorge-server in Tavola Janet-hostess in buffet remembered me from July Rodojo (not spelled right) older server in buffet. Excellent service! Gabriella-chef in morning Pascual-server in Wok-he was here last year Fernando and Fransisco in the sweet shop Ernesto (remembers me from July) & Elias servers in buffet Ariadna & Anahi hostesses at Wok Rueben-server in Wok Fernanda-front desk, so helpful Fabiola Gonzalez-best housekeeper EVER! With the bookmark and bed! Claudia fajitas Nelly & Missael in sweet shop Jaime-check in, great sense of humor and very helpful Navidad-special dinner waiter Oscar-in charge of special dinner and celebration Alfredo-birthday shot in bar Yair-server in buffet Aylin-hostess at buffet Yaritza-helping book massages Angellca & Griselda massage therapists Joan-activity staff volleyball…
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Date of stay: February 2023Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 2 weeks ago
Dear klast2023; As always it is a pleasure to welcome you back to your home away from home, thank you for choosing Beach Palace once again. We appreciate that you took the time to share your positive 5 star review and recommend us to the TripAdvisor community, we are happy to know that you and your family were able to enjoy a pleasant stay, thank you for highlighting the service provided by our great team, you can be sure that each of the staff members you mention will be recognized for their excellent customer service. We remain at your service and look forward to welcoming you again soon. Warm regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$423 - $570 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
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Claim Your ListingBEACH PALACE ALL INCLUSIVE - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Cancun, Mexico)
Frequently Asked Questions about Beach Palace All Inclusive
Which popular attractions are close to Beach Palace All Inclusive?
Nearby attractions include AMMA Club (0.2 miles), EL Sol de Cancun (0.2 miles), and Delirio Day Club (0.07 miles).
What are some of the property amenities at Beach Palace All Inclusive?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Beach Palace All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Beach Palace All Inclusive?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Beach Palace All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Beach Palace All Inclusive?
Conveniently located restaurants include Umami, KAI, and Restaurante Chianti.
Are there opportunities to exercise at Beach Palace All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Beach Palace All Inclusive have an airport shuttle?
Yes, Beach Palace All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Beach Palace All Inclusive have airport transportation?
Yes, Beach Palace All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Beach Palace All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Beach Palace All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.