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Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Lowest prices for your stay
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$506
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#24 of 273 hotels in Cancun
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
GreenLeaders Gold level
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Price:Escape with Up to 45% Off
8588Reviews1146Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Bailey B wrote a review Yesterday
Bloomington, Indiana1 contribution
Hey y’all! My family (of 21) are diamond members of the Palace Resorts. We had dinner on 2/6/23 at the steakhouse where we had reservations since the night before. We watched as a lady named Eileen made a scene in front of the entire restaurant and treated the staff like trash. We watched her and her family of 6 act like children and make ridiculous comments and actions towards the staff. She continued to take pictures and videos of the staff and make them feel completely uncomfortable. The staff handled the situation AMAZINGLY with the circumstances of having to move the restaurant inside due to the weather. There was limited seating and they were doing what they could. I applaud the hosting staff and everyone involved with dealing with this AWFUL family. On our side of things, the staff and food was amazing as usual and our 7 day stay was better than we could imagine. Do better Eileen, the world doesn’t revolve around you. ❤️
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mobo369 wrote a review Jul 2022
Granbury, Texas8 contributions1 helpful vote
Hotel's Favorite
This place was fabulous! Great entertainment by the pool during the day and fun family shows every night! Everyone here was so friendly! Nothing beats being greeted with a carnation, cold towel and drink as soon as you arrive! Clean resort with fantastic food! The coffee house was frequented multiple times by my teens everyday (iced lattes, frappes, crepes, desserts and more)!
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Review collected in partnership with this hotel
Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Palace Resorts Management Palace Resorts Management, Propietario at Beach Palace All Inclusive
Responded Jul 20, 2022
Dear Mobo. Thank you so much for taking part of your valuable time to share your review with the Trip Advisor community. We are so happy to hear that you had a fantastic experience with us at Beach Palace. Thank you once more, and we hope to have the opportunity to welcome you back soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eileen Anne S wrote a review Yesterday
Washington, DC1 contribution
Carlos was the manager of the steakhouse on 2/6/23. They had moved the restaurant inside. I tried to sit with my family and was told there was no space because he had to share the space with the buffet (no one was sitting at the buffet) and he had already made an exception for another group, so couldn’t possibly help ours. Terrible service.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lauren C wrote a review Jan 2023
1 helpful vote
My husband and I decided to stay at beach palace after staying there 10 years ago and having a lot of sentiment for us. We were so excited. Unfortunately the expectations didn’t hold up. Our room (and honestly the hotel itself) was pretty out of date. We had issues with the cleanliness of our room, getting basic things such as towels replaced. Whenever they cleaned it seemed as if they did the bare minimum, and were lazy about things. I had one of the robes they provided laying on the jacuzzi and they spilled cleaning products all over it. There was dust throughout and marks on the walls and things broken throughout the room. A little ridiculous for the amount of money you pay. On the last day my higher end sunscreen also went missing. No one knew anything about it, we honestly think since it was a glass bottle they knocked it over accidentally when rushing through cleaning and it broke, and no one wanted to say anything. It can be replaced but it’s the principle. Now the food, honestly it just was ok. We feel it really went downhill from years past. The breakfast was always great and something you could count on, Gabriela and Citlali were wonderful and warm with making omelettes and waffles, Gabriela would always call you “my baby” she really made the mornings. Again the rest of the restaurants were honestly ok, the Oriental restaurant was the biggest disappointment, the dinner options were definitely not worth the price you pay at an all inclusive. They didn’t even have what my husbanded wanted for dinner, and all the menus have add ons now you have to pay for separately. The bartenders however were incredible. Always so happy and fun, joking around, drinks were great. We spent a lot of time at the rooftop bar with Alfredo and Miguel. They were wonderful, Alfredo constantly making new drinks to try or fun shots, that was one of our favorites parts of the day was ending our night at the rooftop bar with them. The beach itself is very nice, lots of space and clean. The pool also a good size. It’s nice they have a swim up bar. Overall the whole place definitely needs to be updated and is frankly not worth the price they ask. After all that they try to sell you on coming back before you check out, wanting you to book your next trip and lock in the price for a deposit.. honestly it’s a little much. Gerardo from public relations did organize a special dinner for us which was very nice, and a private thing for my husband and I which was special. As well as getting us a private taxi they paid for straight to the airport when we left, which was very convenient since we didn’t have to stop at other resorts to pick up people on the way. Staying at a palace resort did give us the opportunity to visit other locations so we did visit Sun Palace and it was BEAUTIFUL, updated, clean. The food was far superior there. We had my husbands birthday dinner there and it was the best decision we made. Service was amazing they were on top of everything, portions were like 3 times as much as they give you at Beach Palace. It just had a better vibe, feel, everyone was so helpful, kind, and friendly. Honestly if we would have known the difference ahead of time we would have no doubt booked with Sun Palace. Overall Beach Palace is out of date, food is mediocre, rooms are extremely disappointing, service is inconsistent, house keeping didn’t do a very thorough and bare minimum job. Do yourself a favor and book with Sun Palace, you won’t be disappointed there. We wanted to shoutout the staff who was really exceptional: Janelly Italian restaurant Alfredo rooftop/bars Alfredo buffet breakfast Miguel rooftop/bars Raymundo Luis fitness Julian steak restaurant Alejandra waitress Gerardo Public Relations Maricruz capitana Antonio mesero “Mi nino” At Sun palace: Enrique beach Emmanuel pool restaurant Victor and Jesus fuego restaurant Yerilin greisy
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 5 days ago
Dear laurencF8152UM; First of all we thank you for choosing Beach Palace, it was a pleasure to welcome you. We appreciate you sharing your feedback, for us the comments of our guests are very valuable as they help us to improve, we regret to learn that our food and beverage offer, housekeeping services and facilities did not meet your expectations, you can be confident that your comments have been taken on board with the team to implement improvement actions and provide the great experience that our guests expect from us. On the other hand, we thank you for highlighting the service and attention provided by our great team, be assured that each member that you mentioned will be recognized for their excellent customer service. We remain at your service and hope to have the opportunity to welcome you again in the near future. Cordially, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amandajeandempsey wrote a review Jan 2023
Johnson Creek, Wisconsin
We booked directly with the resort and their resort planners were awesome on getting us set up for our trip without any headaches or hassle. We stayed in a room with a king bed overlooking the lagoon. It has a whirlpool tub and you can open French doors to the patio while using it and the views were spectacular. The staff at the resort is incredibly friendly and helpful, and work extremely hard to make sure you enjoy your stay. The food was the best I’ve ever had at a resort. I am missing the food and drinks back home. The beach is cleaned every day of any seaweed and the sand is soft and white. The water is a little rough in cancun but that didn’t keep us off of this amazing beach. This resort has a huge pool with activities that go on all day long. The staff does a great job with entertainment. The pool bar is large and we always found a spot. The pool bar staff makes the best drinks you can find on the beach. This is our new favorite spot in Mexico and we will be back next year. We can’t wait to see you all again!
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear amandajeandempsey; It was a great honor to welcome you to Beach Palace, thank you for making us part of your vacation. Thank you for taking the time to share your positive review, we are pleased to know that we were able to provide you with a memorable experience in which our facilities, services and attention provided by the team met your expectations, we hope to have the pleasure of welcoming you again very soon. Kind regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jasmineford955 wrote a review Jan 2023
Beach Palace was wonderful. The staff were kind and helpful! The food was awesome especially at the restaurants for dinner. The beach is beautiful at this resort. We were in a lagoon view room which was extraordinary at night! We also liked the location and did walk to La Isla mall.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear jasmineford955; It was a great pleasure to welcome you at Beach Palace. Thank you for taking the time to share your very positive review and recommend us to the TripAdvisor community, we are pleased to know that our facilities, location, food and beverage offerings, the service and attention provided by our team met your expectations. We remain at your service and hope to have the opportunity to welcome you again soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brady-Neda D wrote a review Jan 2023
4 contributions
Hospitality was amazing. Roof top bar at night is the place to be.. Alfredo will hook you up... Location is great, easy walk to local shops and markets. Beach is awesome. Bocelli Italian resteraunt has some great food - as do all the 5 resteraunts.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear Adventure424619; Thank you for choosing Beach Palace and for making us part of your vacation. It was a pleasure to welcome you, we are pleased to know that our facilities, services and attention provided by our great team meet your expectation, thank you for the 5 star review and for recommending us in the TripAdvisor community. We hope to have the pleasure of welcoming you again very soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joni D wrote a review Jan 2023
1 contribution
A very hospitable and welcoming place. It means so much when on vacation to meet and be friendly with people that enjoy what they do. Gabriela Flores is one of those! She would be one of those many employees that certainly stand out! Bringing food and beverage to us while enjoying the Sun deck and pools. Be sure to look for Gabriela at the Beach Palace. We can not wait to go back!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear 182jonid; It has been a pleasure welcoming you at Beach Palace, thank you for your visit. We appreciate that you took the time to share your 5-star review and highlight the service provided by Gabriela, you can be sure that she will be recognized for her excellent customer service. We are pleased to know that you were able to enjoy a great experience. We remain at your service and hope to welcome you again soon. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bronwen B wrote a review Jan 2023
3 contributions2 helpful votes
This was the nicest hotel I have ever stayed in when visiting Cancun. We stayed in a lagoon view room, which I recommend. The sunsets are incredible, and the views of the strip at night are breathtaking. If you are high up, you don't hear the traffic too much, so I recommend aiming for a high floor if you are on the lagoon side. Plus there's more privacy and you don't have the bumping music of the day floating up to your room. The tub was AWESOME although the water pressure is not great so it takes a while to fill. This did not bother us too much, and we simply relaxed on the balcony while we waited for it to fill each evening. The water pressure in the shower was perfect. There were a couple of occasions where water or other refreshments were not supplied when the mini bar was filled. But we called down, and they sent a bunch up pretty fast. Unlike other resorts that charge for bottles of wine, we would call down every morning for a bottle to be left in the mini-fridge (I am celiac so I can't have beer) and there would always be one waiting when we returned from an excursion or day exploring downtown Cancun. I strongly recommend it. We always returned to a clean room with fresh towels and robes. I've stayed in other resorts where it's like pulling teeth to get your room cleaned, and that did not happen once here. The staff was very attentive and friendly. When sitting by the beach, we were approached to get something faster than we could drink. This was awesome, and not my experience from other resorts where you end up having to get up and wait in line at the beach bar every time you want a cocktail. The rooftop bar was fabulous. Miguel, the bartender, was super friendly and made great drinks. He was a highlight of one of our first nights when we decided to go for an evening swim and he brought us towels. We really enjoyed the food as well. They had several gluten-free options for me, although if you're super duper sensitive, you may want to do further investigations. Minor cross-contamination doesn't upset my system, and I did not get sick once on the trip. I traveled with my partner who loves food, and he was thrilled with the buffet options. We were considering an adult-only resort as we do not have children, but I think this resort accommodates both families and child-free adults really well. While this is a family resort, the kids have lots to do so you're not surrounded by screaming children or anything. I can also see how this would be a kids' paradise with all the yummy treats, ice cream, and activities. The beach was INCREDIBLE. Many people say it's the nicest along the strip, and I have to agree. The sand was white and clean, free from garbage, sharp shells, and smelly seaweed. The waves were awesome and we rented a boogie board and had a bunch of fun. We visited Isla Mujeres one day, and while it was lovely, our beach back at the resort was much nicer. We never had any trouble finding a beach chair even though we wandered down later in the morning. Finally, there was no time-share selling which was very welcome. Would strongly recommend this resort!!
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear bronwenb920; First of all, we thank you for choosing us and making us part of your vacation. It was a pleasure welcoming you at Beach Palace, we appreciate the time you took to share your 5-star review and recommend us in the TripAdvisor community, we are pleased to know that you were able to enjoy our facilities, amenities, entertainment, restaurants and the excellent attention provided by our staff, at Beach Palace we are committed to provide quality service and going beyond the expectations to deliver memorable experiences to our guests. We also appreciate that you bring your feedback to our attention, you can be assured that it has been taken on board with the team to apply improvement actions. We hope to have the opportunity to welcome you again in the near future and give you the great experience for which we are well known. Best regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
lawnservice0 wrote a review Jan 2023
Las Vegas, Nevada
Great service and a good team. They were very helpful. and the food was great, and the drinks were good cell Friend just helped us whatever we needed your housekeeper was very friendly with us I will go back again
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ManagerPalaceResorts, Propietario at Beach Palace All Inclusive
Responded 1 week ago
Dear lawnservice0; It was a pleasure to welcome you at Beach Palace, thank you for making us part of your vacation. We are pleased to know that you enjoyed a pleasant stay in which our facilities, food and beverage offerings, and especially the incredible attention provided by our staff meet your expectations. Thank you for taking the time to share your 5-star review and recommend us. We will be happy to welcome you back. Kind regards, Mark Dahle General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$435 - $560 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
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BEACH PALACE ALL INCLUSIVE - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Cancun, Mexico)

Frequently Asked Questions about Beach Palace All Inclusive
Which popular attractions are close to Beach Palace All Inclusive?
Nearby attractions include AMMA Club (0.2 miles), EL Sol de Cancun (0.2 miles), and Delirio Day Club (0.07 miles).
What are some of the property amenities at Beach Palace All Inclusive?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Beach Palace All Inclusive?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Beach Palace All Inclusive?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Beach Palace All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Beach Palace All Inclusive?
Conveniently located restaurants include Umami, KAI, and Restaurante Chianti.
Are there opportunities to exercise at Beach Palace All Inclusive?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Beach Palace All Inclusive have an airport shuttle?
Yes, Beach Palace All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Beach Palace All Inclusive have airport transportation?
Yes, Beach Palace All Inclusive offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Beach Palace All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Beach Palace All Inclusive offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.