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Beach Palace

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#13 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
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Beach Palace
Beach Palace
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5,594 Reviews from our TripAdvisor Community

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Showing 4,527: English reviews
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Topeka, Kansas
Reviewed yesterday NEW

I love love love the staff at this resort! They are so kind and friendly compared to other places. Most notably FEDIL, CAROLINA, JLUIS, and CHRISTIAN deserve kudos and a special thanks for taking such good care of my friends and I during our most recent stay!!! Fedil and JLuis made great drinks and remembered our what we ordered from...

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Thank iblast
Overland Park, Kansas
Reviewed yesterday NEWvia mobile

Outstanding customer service from all the staff! Francisco provides superior service, please ask for seating in his area at the buffet. All inclusive is what it says but, please consider tipping for the outstanding service you receive. Entertainment good. Fresh food.

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1Thank joann i
Ohio
Reviewed yesterday NEW

We arrived the last week of February for a fantastic 10 day stay. We have been at the Beach many times and most of the staff has been there for all of our visits. From Gabriella, Ernesto, Jose, Lorenzo, Ruben and Captain Miguel Coria in the morning buffet. To Esteban, Fidel, Victor, Juan Carlos and chef Anayeli at the Sky...

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2Thank kloudaman
West Des Moines, Iowa
Reviewed yesterday NEW

The staff is what made our experience outstanding (Krystall, Fabiola, Andres). Beach is beautiful and it was the right size resort to provide personal attention. Our kids absolutely loved the Play Place and we were nervous about it, but they kept wanting to go back.

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Thank joe_nguyen02
Tampa, Florida
Reviewed 2 days ago NEW

My wedding was January 26th at the Beach Palace resort. I chose this time of year because it is an off season for weddings & travel, and the weather was perfect. Let me start off by saying I LOVE every aspect of this place. I am a type A, super controlling person and let me just say working with the...

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3Thank luv2chaseparadise-
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear luv2chaseparadise-, We're delighted by your review, thank you so much for sharing such wonderful experience with us! Without any doubt a wedding must be one of the most important events on your life, it is a huge pride for us to know you gave us your confidence and decided to celebrate with us. Being this a so important event,...

Middletown, Connecticut
Reviewed 2 days ago NEW

My husband and I spent 2 Beach days at BP from Sun Palace. We used the public bus transportation, costing 10 1/2 peso or a dollar per person each way. Easily found chairs in front of the pool overlooking the beach and wonderful ocean. High winds caused rough waters but were still relaxing to watch. To our pleasure, at lunch...

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Thank pcheeze
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear pcheeze, That's a lovely way to spend your time at Beach Palace, thank you for sharing with us and the TripAdvisor community. We're happy to know you had a wonderful time with us, as you could notice, Beach Palace offers plenty of advantages to our guests such as delicious meals and drinks, unbeatable location, friendliest staff on earth and...

New York City, New York
Reviewed 2 days ago NEW

There are 4 choices for restaurants at this resort. The food is good, but over the course of a week very repetitive. Drinks are watered down and basically just ice. The "excursions" basically make you leave the resort for the entire day and you don't eat at least two meals at the resort for that day, but still pay the...

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Thank Vivian Yinghui D
Reviewed 3 days ago NEW

Ernesto, Gabriella, and Alfredo were amazing staff members. My family of six had a fabulous time at the Beach Palace Resort. We all agree that this is a place we will make a return visit too. The food was excellent, beaches are perfect, and the staff were incredible. Only thing I didn't like was the sales pitch however Oscar is...

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1Thank Pam G
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Pam G, Yes please, come back soon! It is always a great pleasure to host lovely families at Beach Palace. I'm happy to know you had a great time during your stay, special thanks for your recognition on some of our staff members, we will make sure to deliver your comments. We are looking forward your next vacation for...

Knoxville, Tennessee
Reviewed 4 days ago NEW

My family and I went to Beach Palace for our spring break. This is my family's third time at Beach Palace and every year has been exceptional. The event staff and wait staff were so amazing, they took the time to remember our names and made our family feel right at home. We loved playing soccer and volleyball with Rene,...

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2Thank blairbrackfield
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear blairbrackfield, Third time in a row? That's amazing! Thank you so much for your loyalty and preference, we truly appreciate it. We're glad to know you found everything perfect during your stay and also received an exceptional service from all of the staff members. Please rest assured we will properly recognize all of them due to their incredible labor....

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

We pulled up to Beach Palace and it seemed pretty laid back. Nice and modern, nothing grand or imposing. Nice cold cloth, yummy drink and flowers for the ladies. :) Check-in was a breeze, no line ups as we were the only ppl in our shuttle (Nexus thru Sunwing). After check-in, we were immediately approached by Keveen. He proceeded to...

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4Thank Ellejay204
Concierge_Hotel_Zone, General Manager at Beach Palace, responded to this review

Dear Ellejay204, First and foremost, thank you for kind feedback about your stay, it is a huge pride for us to know you enjoyed a wonderful time at Beach Palace with your family. Although your review is a mixture of good things and some others not so good, it stills look like it was an overall positive experience. Please rest...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $405 - $759 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Beach Palace staff and other travelers.
614 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Both lagoon and ocean view rooms are available, each has its own pros and cons.”
 of 5 bubbles kloudaman, yesterday | Read review
“we had the concierge ocean view room”
 of 5 bubbles luv2chaseparadise-, 2 days ago | Read review
“We had lagoon view which was still looking beautiful”
 of 5 bubbles 155pamg, 3 days ago | Read review
“Ocean view or lagoon view...both are beautiful rooms.”
 of 5 bubbles jewels200, 6 days ago | Read review
“The lagoon view was just as good if not better than the ocean view. It is a bit noisier, since you are overlooking a street.”
 of 5 bubbles JulieKinni, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question