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Beach Palace

Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
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Guests1 room, 2 adults, 0 children
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$471
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Free cancellation until 09/25/19
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Gold level
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Free internet
Wifi
Internet
Hot tub
Fitness classes
Sauna
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Evening entertainment
Fishing
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Additional bathroom
Minibar
Flatscreen TV
Housekeeping
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Hotel links
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Special Price:40% off room rate
Hotel deals
7,792Reviews1,012Q+A100Room tips
Traveler rating
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Popular mentions
Our trip was amazing as always. The staff treats you like royalty. Some of our favs are Gabriella from the buffet, Roger from the sky and pool bar area, Mario, Fidel and miguel were awesome at the pool bar as well. I can't forget about Franco from the sports bar he was the best. Everything about this resort is perfect for our family. Wish they would bring back the chicken nuggets to the pool bars my son missed that s lot the food was different this time around not to much my favorite so I ordered room service most nights but others in the group enjoyed the selections. Housekeeping was very accommodating too. I cannot wait to come back.
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Response from ManagerPRZHZM, Director General at Beach Palace
Responded today
Dear CalvinLynch, It is a great pleasure for us to read the extraordinary comments and the wonderful description you are making of our amazing resort and the quality of the offerings as it is the way to enjoy a fantastic Palace Experience, from the amazing restaurants, amenities, facilities and particularly the service, everything was outstanding. It is amazing how our staff is committed to creating new and amazing memories for our guests, definitively the most important part of Beach Palace. We appreciate your feedback on the areas we can improve; we always take our guests' comments into account in order to exceed their expectations in the future. You may be confident that all of our efforts are designed in order to exceed your expectations and sincerely hope to have you back soon at this your home away from home. Sincerely, Mark Dahle General Manager
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Hotel's Favorite
We have been traveling to Beach Palace for Thanksgiving for the past few years. The staff and people of Beach Palace make it feel like you're coming home for the holiday. We are members of the Palace Resorts and the reason we love Palace is the people - they treat you like family. We want to thank everyone for making our trip so enjoyable. From Janett who welcomes you in the main restaurant to Gabriela who is the heart of the breakfast experience. She is warm, charming remembers how you like your eggs and makes you feel like a guest in her own house. Victor takes great care of you poolside and Jair is the master cocktail mixologist in the lobby bar. I highly recommend you spend an hour with him and let him fix you one of his specialty drinks made with precision. I also highly recommend the steak restaurant, managed by Alex who is also an expert Sommelier. We took his wine tasting class and it was excellent. At the restaurant, I strongly recommend the Cowboy cut Ribeye paired with the Tributo Cabernet/Merlot blend. At the Steakhouse, Carlos and Ramon will take excellent care of you. Beach Palace has one of the best views in Cancun with the roof top bar and observation deck. Truly one of a kind location/experience. Palace resorts are very clean. My rating would have had been "excellent" for the staff but the rooms are starting to show wear. We stayed in the Presidential Suite and it was beginning to look "tired" and needs to be renovated soon. Overall, I highly recommend Beach Palace for a family looking for a great place to relax and enjoy the hospitality.
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Response from GM_RivieraZone, Gerente at Beach Palace
Responded Nov 26, 2018
Dear thadsat, Thank you so much for your very kind feedback! We are delighted to read that your recent experience at Beach Palace was simply awesome as well as we are honored by reading that your overall experience was absolutely incredible! We are very proud of the amazing people that we have as part of our team! Thank you so much for your kind description of all the restaurant amenities that you have enjoyed the most. One of our main goals is to exceed our guests’ expectations and we believe that with impeccable service, amazing staff and innovative ways to improve, we can reach that goal. We truly appreciate your recommendations and also are certainly grateful to read you will be coming back next Thanksgiving as well. Cordially, Mark Dahle General Manager
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Hi would like to say we loved the 2 weeks we spent at beach palace cancun It was our first time to Mexico and it was amazing It was amazing must give applaud the breakfast cook Gabriela she was amazing made us feel very welcome kept calling me big baby and my partner little baby She was very warming made amazing omelettes even personally brought it to our table Must admit I would give 100 stars Gabriela as her customer service was excellent
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Response from ManagerPRZHZM, Director General at Beach Palace
Responded today
Dear JuztKai, We are delighted to learn you had a fantastic experience at Tequila, thank you for recognizing the amazing service provided by Gabriela, who without a doubt helped in making it a memorable visit. Thank you for choosing Beach Palace and for the time invested in sharing your kind comments. We look forward to the opportunity to welcome you again soon. Sincerely, Mark Dahle General Manager
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It is a smaller hotel with extremely friendly and helpful staff, from the guys at the lobby and outside / reception / staff at all the restaurants / people in the coffee shop / guys serving drinks and food at the pool and beach. It was also my partners birthday so I spoke to the people at public relations for a small cake for her and they gave us a bottle of champagne as well which was a really nice touch. The hotel itself was very clean inside and out and the rooms were kept spotless and there wasn’t fighting for a sun lounger at the pool or beach. The room was lovely and big, jacuzzi was great and had a large comfy bed and there was never any noise at night either. The food was great at all the restaurants especially at the Asian one we found, but we quite liked going to the buffet as it was a good variety of food and really tasty. The only slight moan was the buses of people coming from other palace resorts to the hotel which really took over the place so we couldn’t get a drink and then just got up and left all the empty drink glasses and towels, this really needs to be sorted out because it does spoil the time by the pool and at the beach, just reduce the amount of people please. Overall fantastic holiday and would very much recommend it!
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I would like to rate the following people with 5 Stars!! Francisco from the pool bar area, Gabriela from the Omelette station and Faride from the pool bar. These individuals exemplified true customer service and made our trip all the more enjoyable!! They are an excellent representation of the service we received when we first signed up as members many years ago. Please tell them the Grant family said Thank you!!
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Response from ManagerPRZHZM, Director General at Beach Palace
Responded today
Dear Michele G, First and foremost, thank you for choosing Beach Palace as your preferred Resort. It is with great pleasure we received your comments and learned more about your recent stay. We will be pleased to share your comments with Francisco, Gabriela, and Faride, who will be more than glad to receive your feedback. Please come back again soon for more outstanding vacation experiences at Beach Palace Sincerely, Mark Dahle General Manager
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PRICE RANGE
$322 - $831 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
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