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Beach Palace

Travelers' Choice award winner
#13 of 181 Hotels in Cancun
GreenLeadersGold level
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Beach Palace
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4,937 Reviews from our TripAdvisor Community

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Showing 4,018: English reviews
London, England, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

I'll try to keep this short, objective & informative based on my experience during the last 2 weeks at the Beach Palace. Background: Travelled as a family of four, 44,44,18,16 and have been holidaying in different countries each year for the last 14 years. Liked best: Sea, Beach Liked least: Noise, Lack of ambience, Evenings Check-in: Very slow. Little things... More 

Helpful?
Thank Airbondy
London, England, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Beach Palace is a lively and stylish hotel. The food and drink are second to none. The staff are friendly and attentive. We have returned this year for a second time. This is something we don't normally do but with Beach Palace we knew the relaxation will start the moment we arrive. There are 3 very good A La Carte... More 

Helpful?
Thank Briggsie999
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

It is all about the service at the Beach Palace. The staff is extremely friendly and attentive and they made all of the difference for me. This was our first trip to Cancun and we had done a bit of research but it is so hard to tell what is real and what is just great photo angles without actually... More 

Helpful?
1 Thank Christopher F
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Christopher F, First and foremost, I would like to thank you for giving us the honor to be the host for first time for this paradisiacal getaway in Cancun, especially at this beautiful Resort, Beach Palace. I am pleased to know after lots of questions and concerns about your upcoming trip, we could exceed your expectations and you had... More 

Morgan Hill, California
Level Contributor
1 review
5 of 5 stars Reviewed 2 days ago NEW

We only had a short 3 night 4 day stay at the Beach Palace resort then 7 days at Westin Lagunamar in our short stay at the beach palace we were treated very well especially from our favorite server by the pool Esteban and then our favorite steak house dinner hosts Erika Lopez and server Carlos who remembered us and... More 

Helpful?
Thank chilicalif
Wilma Z, Gerente at Beach Palace, responded to this review

Dear chilicalif, Going and above and beyond our customers expectations is what really makes us happy, providing the most enjoyable and relaxing vacation for all of our customers at this beautiful Resort and it is an honor to know, we could exceed your expectations through the outstanding service you and all of our guests deserve. I truly appreciate such great... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW

The staff were all very friendly with excellent customer service. The pools and eating areas were kept clean and the white sand beach is excellent. Our room was modern with comfortable beds, good air conditioning, and room for four of us (2 double beds with each kid on a comfortable cot). We didn't touch the mini-bar much because the wait... More 

Helpful?
Thank Steve S
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Steve S, A funny stay, memorable and comfortable, in addition to provide you the most enjoyable and relaxing vacation, is what you and all of our guests deserve and I am pleased to know we could exceed your expectations. Thank you for sharing such amazing comments based on your recent stay; it is very important to consider how much... More 

Motherwell, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel has a stunning location on the beach,but I have to say the hotel was not what i expected. We upgraded to an adults only concierge but could not believe that nearly all the rooms around us were family rooms we thought that all the concierge rooms were on the same floor but had to endure constant noise of... More 

Helpful?
1 Thank william b
Wilma Z, Gerente at Beach Palace, responded to this review

Dear william b, It is with great concern that I read about the unpleasant situations you experienced during your stay; I am really sorry we could not exceed your expectations, as this is our main and daily goal for all of our customers and providing the best experience and the best service, through an unforgettable trip, is the most important... More 

Oklahoma City, Oklahoma
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a wonderful vacation! We recently visited Beach Palace, and I must say it was a very enjoyable vacation, and I highly recommend it for couples or families. Beach Palace had everything we needed, plus some, from the wonderful food, the staff, the pool, the beach lounges, the entertainment, and the relaxation… Our room (810) was perfect for us -... More 

Helpful?
3 Thank Janet T
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Janet T, There is nothing more important for us than receiving our customers opinion and I appreciate you have shared such a complete and detailed opinión, based on your recent stay at this beautiful Resort, Beach Palace. It is an honor to know much you loved your vacation and I am pleased to know you found new things and... More 

1 review
4 of 5 stars Reviewed 3 days ago NEW

+The entire staff was awesome, from room service, to the beach, the pool side service +special thanks to the staff at the Stadium Bar! Carolina, Amalia, Alfredo, & Doraham!!! -the slamming of doors needs to fixed, it has been issue for years and could easily be fixed It wakes people up at night and is a VERY BIG nuisance. -the... More 

Helpful?
Thank Hugh C
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Hugh C, First and foremost, I would like to thank you for choosing Beach Palace for your recent stay. I am pleased to read about the comments you have shared to us regarding the great staff who is part of such amazing experience and the outstanding service they provide our customers every day; please be sure, I will extend... More 

Lubbock, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

So how did we end up at the Beach Palace, well one word.....Christ! We were truly blessed to stay at the Beach Palace thanks to Sunlover Travel and our travel agent there. Beach Palace was incredible and besides a few snags it was GREAT!!! I'll start with check in. We arrived approximately 3 hours before our check in for our... More 

Helpful?
3 Thank HTCP
Wilma Z, Gerente at Beach Palace, responded to this review

Dear HTCP, Firstly, I would kindly thank you for sharing such complete and detailed experience, based on your recent stay at Beach Palace. Your opinion is truly important for us and it is an honor to know how much you enjoyed your vacation and I appreciate the details you experienced, since a warm welcoming, through the excellent facilities we have... More 

Morgan Hill, California
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Okay, Pro, most of the service was great. Con, the bartenders were slow and poured weak cocktails. The pool bar closed too early. Pro, the rooms were nice with a balcony and great ocean view. Con, beds were small, pillows were sticky, AC was not adjustable and the fire sprinkler monitor blinked a white light all night (annoying). Food Pro,... More 

Helpful?
Thank JordanT25
Wilma Z, Gerente at Beach Palace, responded to this review

Dear JordanT25, It is with great concern that I read about the unpleasant situations you experienced during your stay and we could not exceed your expectations. Please allow me to share some comments based on your opinion; in terms of the service, please be sure our piority is to serve as fast as posible to all of our customers, also... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $322 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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