This hotel has the best location and beach in Cancun. Walking the beach is easy and peaceful. Simply beautiful. They have rooftop pools and bars that have a fabulous view of the ocean, lagoon and city, my favorite spot to relax on double day loungers. The hotel is clean and comfortable, the balcony is nice size and has a double lounger to enjoy the ocean sounds and fantastic views. The food is good and the service is excellent. The staff has become family and always take great care of me and my girls. I know I will forget some but here are the people that make my holidays fantastic. Luis, Enrique bellman, Juan Carlos front desk, Oscar,Yenni, Marlene vacation club, Diego, Ernesto, Gabrielle, Marco Buffett, Vladimir-Italian, Everyone at the steakhouse including Manuel, Ramon, Carlos and the best hostesses Daniela and Daniela. Bartenders- Bernardo, Zacarias, Carlos, Roman, Luis, Miguel, Fidel, Damasio,Alejandro, Pasquale Beach waiters- Rudy, Filiberto, Daniel and Felix at the beach concierge Entertainment- Luis, Danielle, Paul and Doris…
Top notch staff and facilities ! We love any of the palace Resort. The quality of their resorts, the facilities, tours and locations leave us wanting to visit more often. We have recently looked into booking our next visit for 2020.
Pros: Medium size beach front hotel with a festive, family friendly atmosphere. For quiet time retreat to the rooftop pool with stunning views of the ocean and lagoon. Room 710 had a larger than expected balcony to take in the breathtaking ocean views and the king size bed was super comfy. For dining we enjoyed the pool/beach side service, room service and all the full-service restaurants. The gym is small, but clean and has the basic items you need for a good workout. The gym assistant/trainer was friendly & helpful. We were there for the New Year’s Celebration and the poolside shows & fireworks were spectacular! Cons: Room 710 had strong winds from the balcony that caused an extreme force that would slam doors shut, also making them difficult to open. If you have small children, this could be an issue. The power was out in our room the majority of our stay- super frustrating especially at night! Dining: We didn't care much for the buffet, but a buffet is not typically our thing. Would have preferred lesser options of more quality, freshness & proper temperature. Also, for New Year’s Eve we were told we didn't need dinner reservations, then on New Year’s Eve we couldn't enjoy a full-service dinner because we did in fact need reservations. We had to eat at the buffet & we were completely disappointed. Airport Transfer: We were told to be at the airport 2 hours before our flight and that we didn't have to reserve our transfer because the shuttle runs all day. We were ready to depart and were told we missed our transfer at 5:20am for a 10am flight, which makes absolutely no sense?! We had to pay for a taxi. Which is frustrating since airport transfers were supposed to be included with our stay. There's a lack of communication among the staff, so we received incorrect information multiple times. Hopefully Palace Resorts accepts feedback and makes improvements. Even with these hiccups, the location, beautiful beach & dining staff may sway us to return.…
We are a family of 4 and visited Beach Palace for the first time this past January. We fell in love! First off, Palace has done a tremendous job with the new Purely Palace sanitization program. The masks worn by workers, the sanitization stations at buffets/restaurants, outside all Elevators, etc., the extra cleaning of the rooms, luggage, pool chairs, etc. made us feel safe, welcome and completely at ease. Our vacation 100 percent still felt like a relaxing vacation! Well done Palace!!! From the moment we arrived we were welcomed and treated like family. Jesus at the front desk and Alejandro with guest services created the perfect start to our trip. Mario was the first waiter we had the pleasure of being around and he was efficient, kind and fantastic! Alfredo made our experience at the pool and in the sports bar perfect and Ramon at the Steak House was friendly and truly made us to feel like family. We were sad when the week was up, but less sad when Ricardo found the cell phone we accidentally left in our room and literally ran it to us before we left the property! We will absolutely visit Beach Palace again!!! Also, for anyone wondering....our kids were 12 and 14 at this visit and they too had a great time. The pool is heated and large with lots of activities going on. The beach is the best in Cancun and as a family we loved the night shows. 100 percent a classy property that was super clean and easy to get around. I loved the spa and was very impressed with each service I had. Veronica, Elizabeth and Louisa are Rock stars in the spa! I highly recommend. Thank you Beach Palace!…
We had Dream Arts do our family pictures during our stay . Roberto and Carmelo went out of their way to make us feel comfortable . Carmelo did an awesome job with the pictures ,we have memories that will last us a lifetime . Both of them are very sweet and professional. Service at the resort was exceptional. Everyone had an awesome pleasant attitude . Diego at Tequila restaurant and Rudy at the poolside . Exceptional service in these trying times . Wish I could remember the names of all the employees. Everyone went over and above to make our visit great . God Bless 💕
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