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Beach Palace

Travelers' Choice award winner
#13 of 180 Hotels in Cancun
GreenLeadersGold level
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Beach Palace
Beach Palace
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5,106 Reviews from our TripAdvisor Community

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Showing 4,143: English reviews
durham
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I have just returned from a 2 week holiday at the beach palace with my husband and 2 year old child. The hotel is immaculate, and the rooms are big and very clean, food good and lots of great drinks and cocktails! The staff are superb, some of the best I have come across, so helpful, hard working and friendly!... More 

Helpful?
Thank steph071082
A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wow what a great time we had. Oscar was good at helping us and accommodate with what ever tours we wanted to book. He was very helpful in explaining and showing us around the hotel grounds. We also can't forget the good service at the main dinning area for breakfast/ lunch / & dinner. The staff on-site greeted us every... More 

Helpful?
1 Thank A TripAdvisor Member
Wilma Z, Gerente at Beach Palace, responded to this review

Dear traveler, First and foremost, I would like to thank you for choosing Beach Palace for your recent vacation at this paradisiacal getaway. It is an honor to know how much you enjoyed your vacation and it will be a pleasure to extend your opinion to the entire team and let this special staff know for providing you the outstanding... More 

Norfolk
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was recommended to us and we weren't disappointed. Great location right on the strip. The hotel is clean and the food excellent. All staff are very attentive, special mentions to Esteban in the bar, Angel and Luis who took time to take care of us and the friends we met there. Beach and pool area are clean with... More 

Helpful?
Thank J7410
Wilma Z, Gerente at Beach Palace, responded to this review

Dear J7410, A very enjoyable stay with fantastic service, in order to have the most enjoyable vacation at the best Resort, is what you and all of our customers deserve and I am pleased to know we could exceed your expectations at Beach Palace. I would kindly thank you for sharing your comments, based on your recent stay, our customers... More 

Seattle
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I've reviewed this place several times and can't say enough about all the staff. The bottom line is if you enjoy sunshine, good food and staff that ensure a nice time, this is a great place; the reason we keep going. Thank you all our home-away-from-home friends: Wilma Zahoul Olguin - Manager Ricardo Navarro - Food and Beverage Manager Norma... More 

Helpful?
1 Thank msc999999
Wilma Z, Gerente at Beach Palace, responded to this review

Dear msc999999, Firstly, I would like to thank you again for your preference and for being part of our Beach Palace Resort Family, it is a real pleasure to have you here, at home, far away from home. Please allow me to inform you, your comments are truly valuable for us and I appreciate for sharing such special mentions to... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Had a very enjoyable holiday at Beach Palace all the staff very welcoming food great service at pool bar and beach first class hope to return next year would especially like to mention Angel . Noe . Yadira and all bar staff also like to thank staff in Wok restaurant

Helpful?
Thank John M
Wilma Z, Gerente at Beach Palace, responded to this review

Dear John M, First and foremost, I would like to thank you for choosing Beach Palace for your recent stay. It is an honor to know how much you enjoyed your vacation and I truly appreciate for sharing such great comments in terms of the extraordinary staff and the outstanding service provided by the amazing team; I will be more... More 

northumberland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We are currently staying at the Beach Palace in Room 1116 and the first thing I want to say is that we are having a wonderful holiday and the problem is we only have 4 days left. The hotel has a great outlook with pool area, down to the lovely white sand beach with access to the fabulous ocean. It... More 

Helpful?
1 Thank edgewell
Wilma Z, Gerente at Beach Palace, responded to this review

Dear edgewell, It is with great concern that I read about the perception you are having at this Resort, due to some unpleasant situations you are experiencing. First of all, I would like to thank you for sharing some great comments based on your current stay, it is my pleasure to inform you that taking care of all of our... More 

larbert
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Still at this hotel until Thursday, can't wait to get home. Spoke to Thomson holidays to try and get a transfer to moon palace. They said there could be a charge and couldn't do anything until at least Monday. Paid extra for sea view, building work at empty hotel next door, this is going on from 7am-10pm at night. Never... More 

Helpful?
1 Thank wilmasmith
Wilma Z, Gerente at Beach Palace, responded to this review

Dea wilmasmith, It is with great concern that I read about the unpleasant situations you are sharing to us, staying at this Resort. Firstly, I would kindly inform you that we will always honor what our guests book in terms of the room category; it is important to know that there is an upgrade charge for the next room category,... More 

Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow! What can I say? Arrived once again with myself and 10 family members, September 6th. From our quick pickup at the airport, until our checkup, everything was excellent. We cannot say enough about our service from the bellmen, to the cleaning crew, bartenders, chefs, managers and waitstaff. Everyone worked so hard to keep us happy no matter where we... More 

Helpful?
1 Thank Imatwin5050
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Chaidez Family, I would like to start my response with a big thank you for sharing such special and amazing comments based on your recent stay, having considered all of our luxury and All-Inclusive Resort and we are more than glad to know that one more year, we could exceed your expectations. There is nothing more important for us,... More 

Acton, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay in the Presidential Suite as we are members. The service is amazing. There are so many wonderful things to say about the Beach Palace. Gabriela making omelettes, waffles, eggs, etc. She is amazing. All the bartenders were wonderful, Miguel, Rizo, Luis, Mauncio ,Augo, Pocas, I.ving, Samuel. There is a swim up bar that also offers food. Ismael at... More 

Helpful?
Thank Laura M
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Laura M, First and foremost, I would like to thank you for being part of our Palace Resorts Family. Please allow me to inform you, as members you are, there is always a commitment to keep improving every detail, thinking about new projects and keep providing those details who at the end these turn into the extra mile that... More 

1 review
5 of 5 stars Reviewed 1 week ago

I want to personally thank my favorite people from this vacation, the staff themselves would be enough to make me come back. Thank you Rigoberto May, Zacharias and Hermelindei all at the Sky Bar, great food, great drinks, and incredible service. I ended up being great friends with all of them by the time I left.I came to the hotel... More 

Helpful?
Thank Abbie D
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Abbie D, An unforgettable vacation is what you and all of our customers deserve at this paradisiacal destiny and it is my pleasure to inform you, for us, is not only providing you a luxury Resort with the best All-Inclusive service with its amenities, but also providing the best and unforgettable experience, through the outstanding service provided by the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $311 - $675 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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