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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Beach Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 245 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape.
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Room & Suite (1,473)1,473
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Rooftop terrace
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family Resort
Languages Spoken
English, Spanish
Location
Full view
85Good for walkers
Grade: 85 out of 100
16Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
Blvd. Kukulcan Km 11.5 Hotel Zone, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $5/day
8,284Reviews1,069Q+A100Room tips
Reviews
Traveler rating
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- 114
Time of year
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Popular mentions
+1
This hotel has the best location and beach in Cancun. Walking the beach is easy and peaceful. Simply beautiful. They have rooftop pools and bars that have a fabulous view of the ocean, lagoon and city, my favorite spot to relax on double day loungers. The hotel is clean and comfortable, the balcony is nice size and has a double lounger to enjoy the ocean sounds and fantastic views. The food is good and the service is excellent. The staff has become family and always take great care of me and my girls. I know I will forget some but here are the people that make my holidays fantastic. Luis, Enrique bellman, Juan Carlos front desk, Oscar,Yenni, Marlene vacation club, Diego, Ernesto, Gabrielle, Marco Buffett, Vladimir-Italian, Everyone at the steakhouse including Manuel, Ramon, Carlos and the best hostesses Daniela and Daniela. Bartenders- Bernardo, Zacarias, Carlos, Roman, Luis, Miguel, Fidel, Damasio,Alejandro, Pasquale Beach waiters- Rudy, Filiberto, Daniel and Felix at the beach concierge Entertainment- Luis, Danielle, Paul and Doris…
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Hotel's Favorite
Top notch staff and facilities ! We love any of the palace Resort. The quality of their resorts, the facilities, tours and locations leave us wanting to visit more often. We have recently looked into booking our next visit for 2020.
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Date of stay: November 2019
5 Helpful votes
Helpful
Response from ManagerPRZHZM, Director General at Beach Palace
Responded Mar 6, 2020
Dear Patrina H, First and foremost, thank you for choosing Beach Palace as your preferred Resort. It is with great pleasure we received your comments and learned more about your recent stay. We will be pleased to share your comments with our team, who will be more than glad to receive your positive feedback. Nothing makes us happier than to know we will be welcoming you back in the near future. We will be eagerly awaiting your visit. Warm regards, Mark Dahle General Manager
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Pros: Medium size beach front hotel with a festive, family friendly atmosphere. For quiet time retreat to the rooftop pool with stunning views of the ocean and lagoon. Room 710 had a larger than expected balcony to take in the breathtaking ocean views and the king size bed was super comfy. For dining we enjoyed the pool/beach side service, room service and all the full-service restaurants. The gym is small, but clean and has the basic items you need for a good workout. The gym assistant/trainer was friendly & helpful. We were there for the New Year’s Celebration and the poolside shows & fireworks were spectacular! Cons: Room 710 had strong winds from the balcony that caused an extreme force that would slam doors shut, also making them difficult to open. If you have small children, this could be an issue. The power was out in our room the majority of our stay- super frustrating especially at night! Dining: We didn't care much for the buffet, but a buffet is not typically our thing. Would have preferred lesser options of more quality, freshness & proper temperature. Also, for New Year’s Eve we were told we didn't need dinner reservations, then on New Year’s Eve we couldn't enjoy a full-service dinner because we did in fact need reservations. We had to eat at the buffet & we were completely disappointed. Airport Transfer: We were told to be at the airport 2 hours before our flight and that we didn't have to reserve our transfer because the shuttle runs all day. We were ready to depart and were told we missed our transfer at 5:20am for a 10am flight, which makes absolutely no sense?! We had to pay for a taxi. Which is frustrating since airport transfers were supposed to be included with our stay. There's a lack of communication among the staff, so we received incorrect information multiple times. Hopefully Palace Resorts accepts feedback and makes improvements. Even with these hiccups, the location, beautiful beach & dining staff may sway us to return.…
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Date of stay: December 2020
Value
Location
Service
Helpful
We are a family of 4 and visited Beach Palace for the first time this past January. We fell in love! First off, Palace has done a tremendous job with the new Purely Palace sanitization program. The masks worn by workers, the sanitization stations at buffets/restaurants, outside all Elevators, etc., the extra cleaning of the rooms, luggage, pool chairs, etc. made us feel safe, welcome and completely at ease. Our vacation 100 percent still felt like a relaxing vacation! Well done Palace!!! From the moment we arrived we were welcomed and treated like family. Jesus at the front desk and Alejandro with guest services created the perfect start to our trip. Mario was the first waiter we had the pleasure of being around and he was efficient, kind and fantastic! Alfredo made our experience at the pool and in the sports bar perfect and Ramon at the Steak House was friendly and truly made us to feel like family. We were sad when the week was up, but less sad when Ricardo found the cell phone we accidentally left in our room and literally ran it to us before we left the property! We will absolutely visit Beach Palace again!!! Also, for anyone wondering....our kids were 12 and 14 at this visit and they too had a great time. The pool is heated and large with lots of activities going on. The beach is the best in Cancun and as a family we loved the night shows. 100 percent a classy property that was super clean and easy to get around. I loved the spa and was very impressed with each service I had. Veronica, Elizabeth and Louisa are Rock stars in the spa! I highly recommend. Thank you Beach Palace!…
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Date of stay: January 2021Trip type: Traveled with family
Helpful
Response from Palace Resorts, Propietario at Beach Palace
Responded 4 days ago
Dear CarmenS3317, Thank you very much for allowing Beach Palace to be your host during your most recent vacation. Thank you for delighting us with your kind comments. The satisfaction of our guests is our top priority and we always hope to exceed the expectations of our guests, thanks to collaborators such as Jesus, Alejandro, Mario, Alfredo, Ramon, our team at the Spa, and the others who had the honor to serve you so we could achieve this goal. It will be our pleasure to welcome you again soon. Best regards, Mark Dahle General Manager Beach Palace
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We had Dream Arts do our family pictures during our stay . Roberto and Carmelo went out of their way to make us feel comfortable . Carmelo did an awesome job with the pictures ,we have memories that will last us a lifetime . Both of them are very sweet and professional. Service at the resort was exceptional. Everyone had an awesome pleasant attitude . Diego at Tequila restaurant and Rudy at the poolside . Exceptional service in these trying times . Wish I could remember the names of all the employees. Everyone went over and above to make our visit great . God Bless 💕
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Date of stay: January 2021
Helpful
Response from Palace Resorts, Propietario at Beach Palace
Responded 2 days ago
Dear GulatiSanj, Thank you for choosing Beach Palace! It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings, and with the excellent attention and service from the entire staff. Thank you for your recommendation and we will be delighted on having you back very soon for another extraordinary vacation. Best Regards, Mark Dahle General Manager Beach Palace
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PRICE RANGE
$276 - $585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
beach palace cancun, beach palace hotel cancun, beach palace resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
287
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Claim Your Listing Frequently Asked Questions about Beach Palace
Which popular attractions are close to Beach Palace?
Nearby attractions include La Gran Rueda Cancún (0.2 miles), Delirio Day Club (0.07 miles), and Scorpion’s Temple (0.2 miles).
What are some of the property amenities at Beach Palace?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Beach Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Beach Palace?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
What are some restaurants close to Beach Palace?
Conveniently located restaurants include Restaurante Umami, Restaurante Chianti, and Tacun.
Are there opportunities to exercise at Beach Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Beach Palace have an airport shuttle?
Yes, Beach Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Beach Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Beach Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Beach Palace?
The staff speaks multiple languages, including English and Spanish.