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Beach Palace

Travelers' Choice award winner
#13 of 181 Hotels in Cancun
GreenLeadersGold level
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Beach Palace
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5,284 Reviews from our TripAdvisor Community

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Showing 4,283: English reviews
Reviewed 2 days ago NEWvia mobile

Antonio our beach diamond concierge is awesome!! We've never had been pampered like this before and we've stayed at a lot of the Palaces!! I would truly recommend staying here!! Small resort but totally worth the money. Beautiful beach and blue water!!

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Helpful?
Thank Melissa S
Reviewed 2 days ago NEW

I had the pleasure of staying @ the beach palace for 2 weeks through Nov-Dec 2016, was a little sceptical as I was travelling alone but can honestly say the level of service from everyone I encountered that worked at the hotel was AMAZING. The hotel itself was beautiful in a prime location, my room overlooking the sea was perfect...

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Thank misterandi77
Markham, Canada
Reviewed 2 days ago NEW

Not our first time at a Palace resort and won’t be the last. My husband, daughter and I were there for a short 4 day stay in November. Quick shuttle from Cancun airport to hotel and check in was a breeze. We didn’t have an ocean view but the lagoon view and view of downtown Cancun was just as lovely....

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Thank hwtj
Reviewed 2 days ago NEWvia mobile

We visited in nov '16 for our honeymoon. The hotel is well equipped with excellent facilities. The food from all of the restaurants was outstanding and all of the staff were more than happy to help, especially Yadira Celine at the pool area she was amazing, always smiling and showed us excellent customer service and was always friendly and went...

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Helpful?
Thank Laura L
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Laura L, Thank you for taking the time to share such great comments, based on your recent stay here with us. A perfect holiday, with excellent staff at an amazing hotel, with the best food and beverage selection, the best entertainment during the day and night and the most beautiful, spacious, luxury and confortable room is part of the...

Sun Prairie, Wisconsin
Reviewed 3 days ago NEW

Our tour company has been taking a group to Palace Resorts at this time of year for several years now. We were all treated royally from start to finish. The hard working staff deserves a big shout out for making our vacation so relaxing. Our group was treated to a welcome reception where we were able to enjoy some snacks...

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Helpful?
Thank TomsChristianTours
Wilma Z, Gerente at Beach Palace, responded to this review

Dear TomsChristianTours, Your opinion is truly valuable for us and I appreciate for sharing such a detailed review with all those special comments, based on your recent stay here with us at Beach Palace. Please allow me to let you know, the most important for us is to provide our guests the most enjoyable vacation, through an unforgettable trip full...

Chula vista CA
Reviewed 3 days ago NEWvia mobile

This hotes is amazing! Had a great time with the family, tours excelent the spa is out of this world!! They have 4 different restaurant that you can try out. Este hotel es precioso. Fui con la familia y no la pasamos super bien las instalaciones del Spa preciosas y tiene 4 diferentes restaurantes excelentes!!

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Thank lucerito143
Wilma Z, Gerente at Beach Palace, responded to this review
Google Translation

Dear lucerito143, Thank you for sharing such special comments based on your recent stay at this beautiful Resort, Beach Palace....

Cleveland, Ohio
Reviewed 3 days ago NEWvia mobile

Wonderful staff. Great drinks and pretty good food- lots of options and room service. But it's the entertaining and pleasant staff and beautiful beaches that make you want to return. From the servers, bartenders, spa, housekeeping, and entertainment staff they all made you feel welcome and at home. This was our second stay at beach palace. We also met quite...

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Thank NAMLuvs2Go
Wilma Z, Gerente at Beach Palace, responded to this review

Dear NAMLuvs2Go, Beach Palace will be always glad to be the host of your vacation, making you feel at home, away from home, providing the best service trhough wonderful staff, the best and highest quality of food and beverages selection and I am happy to know you were also part of our daily and nightly entertainment; please allow me to...

Toronto, Canada
Reviewed 3 days ago NEW

Everyone we encountered at Beach Palace was so welcoming and helpful. The location, service, facilities were all top-notch! Dining options were varied and the food was wonderful. Plenty of activities to choose from. Just a fantastic trip from start to finish!

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1Thank michelemariep2016
Wilma Z, Gerente at Beach Palace, responded to this review

Dear michelemariep2016, A fantastic trip from start to finish is what you and all of our guests deserve and I am glad to know we could exceed your expectations. Your opinion is truly valuable for us and I would like to thank you for sharing such great comments, based on your recent stay at this fabulous Resort, Beach Palace. Best...

New Jersey
Reviewed 3 days ago NEW

This resort is fantastic but the employees are even better. Antonio "Pool Concierge" is awesome!!!! This is our 4th time at Beach Palace and I would highly recommend this Resort for people that do not like the larger resorts where you feel over crowded.

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Thank Print82
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Print82, Firstly, I would like to thank you for your preference at Beach Palace and for giving us the pleasure to be the host for 4th time at this beautiful Resort. Please allow me to let you know, I will be happy to let Antonio know for providing the outstanding service you deserve and I would kindly thank you...

Reviewed 3 days ago NEWvia mobile

We had a tremendous time on Beach Palace hotel everything was so good the personal very friendly, Karina Ruben, Janet, Diego, Luis, Epifanio, Manuel, Jose, Carmen Guadalupe and especially chef Gabriela excellent food thank you for everything, but we want to to take Gabriela with us really good cook😃😃😃👍👌💓💓💓

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Thank Markyorle
Wilma Z, Gerente at Beach Palace, responded to this review

Dear Markyorle, I feel more than glad to read such great comments about the staff and the excellent service they provided to you during your stay; please be sure, all of them will know about your review and they will be more than happy to see you again on your next visit and say "Welcome home" All the best, Wilma...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $388 - $762 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com and Jetsetter so you can book your Beach Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Beach Palace staff and other travelers.
558 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sea View rooms are worth every penny of the upgrade.”
 of 5 bubbles misterandi77, 2 days ago | Read review
“Lagoon view 3rd floor was great if you cannot get ocean view. avoid lower floors, views are obstructed if facing street”
 of 5 bubbles hwtj, 2 days ago | Read review
“Ocean view”
 of 5 bubbles kdavisson, 4 days ago | Read review
“Suites have 2 bedrooms and living area, great if you need 2 bedrooms. Rooms have a great view and big lounge bed on the balcony.”
 of 5 bubbles 995debt, 4 days ago | Read review
“Just ask the front desk.”
 of 5 bubbles joefromchicago2016, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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