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Sun Palace

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5,615 Reviews from our TripAdvisor Community

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Showing 4,930: English reviews
Forest Hills, New York
Reviewed June 2, 2012

My husband and I chose this resort for our honeymoon. It was about a half hour ride from the airport. The grounds were incredibly beautiful and impeccably clean. The staff were most helpful and friendly as well. We loved that every room comes with a jacuzzi tub big enough to easily fit four people. A fully stocked fridge was also...

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Helpful?
Thank Karen C
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for a very nice title. Everybody likes to be dubbed beautiful and elegant. It is invaluable to read it from one of our guests. Cancun was built to be in the nearest spot to most tourist attractions. While it has grown to the south, towards the Mayan Riviera its unique positioning is the best for those interested in...

Reviewed June 2, 2012

Just back from a weeks holiday with my boyfriend at the sun palace. We both enjoyed out tune there 100%. The food was amazing and so much of it too! Wonderful choice of restaurants. The staff were willing to go above and beyond for you. Everything was a pleasure for them. We loved alexandro the entertainment staff manager he was...

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4Thank Heathercass
pwinkler, General Manager at Sun Palace, responded to this review

There is nothing as good as a customer who has enjoyed 100 %! My staff and I thank you for your very complimentary words on our resort. When we have a review such as yours there is precious little left to be said except, of course, that we hope to see you many times in the future. It has been...

Los Angeles, California
Reviewed May 30, 2012

My Wife and I spent part of our honeymoon at the sun palace. We stayed here from october 28 to november 4th of 2011. We arrived early in the morning, and as expected, our room was not yet ready, so we were given our champagne, and bracelets at the front desk. We then sat with the activities planner and booked...

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4Thank giovanni2007
pwinkler, General Manager at Sun Palace, responded to this review

While your review gives us "good" stature I am very sorry that you wouldn't consider us for a return trip. I understand and respect the fact that not everyone is a repeater but somehow, having a business and the responsibilities that go with it I wish that everyone would come back, not one but many times. I appreciate a forthright...

Chicago, Illinois
Reviewed May 29, 2012

We have been there 6 times. It is the best place imaginable. The last time we were there, they just completed their remodeling. It is just beautiful! Sitting on the balcony watching and listening to the turquoise blue water is so tranquil. The staff is VERY helpful and sweet. They really appreciate you coming to Mexico. I've been to Cabo...

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Helpful?
3Thank Ann C
pwinkler, General Manager at Sun Palace, responded to this review

July is coming up again. Should we expect you? The people in th Yucatan peninsula have a very special disposition. Let me tell you an unique detail: Mexican music, which I adore, is usually very dramatic especially towards women. The interesting part is that the music of the Yucatan is not. Quite the contrary, it always enhances the role of...

glas scotland
Reviewed May 27, 2012

This was our fourth visit to Mexico and the best. In the past we have stayed at the El Doraodo Seaside Suites, El Dorado Royale and the Excellence Playa Mujures. The Sun Palace exceeded our expectations by far. We researched for months prior to booking the Sun Palace and absolutely made the right decision. We booked through Caribbean Warehouse who...

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15Thank scotstravel'r
pwinkler, General Manager at Sun Palace, responded to this review

One thing I recommend for anyone reading this: Write me! Taking the guesswork out really reaps benefits and I am only too happy to be able to help. Now, as I may not identify them I can tell you this couple stole my heart. They are just fabulous people. They came here to enjoy and that is precisely what they...

Sunnyside, New York
Reviewed May 27, 2012

We just got back from spending a week at the Sun Palace and it was wonderful! Adults only is definitely the way to go. The room was beautiful and we had a balcony with a gorgeous view of the ocean. I loved going out there in the mornings as the sun was rising to read or to just take it...

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4Thank Roland P
pwinkler, General Manager at Sun Palace, responded to this review

Your review is very enjoyable not only for what it conveys but how it does. I can picture myself at sun-up. It is a fantastic view and as far as I am concerned, the best part of the day. Although our spa is smaller than in other resorts I think the point is the treatment itself. Your comment on the...

Reviewed May 26, 2012

This was my first vacation with my boyfriend, and both of our first vacations in over 7 years. Although it was only 4 days, we enjoyed our time! We met amazing people from all over and became great friends with them. Food service was good but the beverage service was outstanding!! ( if you take care of them, they take...

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3Thank Pittkage1936
pwinkler, General Manager at Sun Palace, responded to this review

I sincerely hope you will reconsider taking a vacation every 7 years. As I hope that, given the good time you spent with us, you will consider us for at least a yearly trip. Thank you for your very eloquent comments. Sunny regards,

Atlanta
Reviewed May 26, 2012

This is a beautiful resort! We spent 5 days relaxing here and have very little negative things to say. The staff is so helpful and friendly, and treated us with impeccable service. If you needed something, they were at your door in minutes to provide you with it. The service on the beach was awesome. The servers would come by...

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2Thank Georgiapeach83
pwinkler, General Manager at Sun Palace, responded to this review

I've received many comments on the beach servers. They are admirable kids! Because of zoning restrictions we cannot change any structures and I am amazed at the effort they willingly undergo to run up and down the stairs with fully loaded trays. I am so grateful that you took notice. Thank you for your very kind comments. By next time,...

Shreveport, Louisiana, United States
Reviewed May 26, 2012

My husband and I went with my daughter and her husband. We travel to Cancun twice a year but this was the first for my daughter and husband. We had the best time. The rooms were beautiful. The staff was great especially Vanessa of the entertainment staff and Raul in the lobby bar/disco. The pool and view of the ocean...

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2Thank Cheryl L
pwinkler, General Manager at Sun Palace, responded to this review

Totally in agreement with you. While the resort certainly has to be good, at the end of the day it is your personality that marks a good or bad sojourn. Through the years I've learned that hotel business is a one on one affair. One cannot expect guests to behave in a predicted manner and this is precisely what makes...

Rahway, New Jersey
Reviewed May 26, 2012

Sun Palace….. 5/9/12 – 5/16/12 Couples Resort This was the second half of our trip to Mexico after spending a week at Cozumel Palace. The transfer was arranged by Palace and went very smoothly, that is if you don’t count having to repack your bags again. We were taken by cab to the Ferry where they load your baggage just...

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2Thank gcien
pwinkler, General Manager at Sun Palace, responded to this review

Thank you very much for your very kind words on Sun Palace. The last days of May were very full and I would like to address your observation of the lounges at the beach: They are like restaurant seats. You never know if they will be used or not but you have to have them. We do however have enough...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $370 - $691 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sun Palace staff and other travelers.
607 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 519 has a larger balcony with a day bed!”
  • View from room 519 balcony!
 of 5 bubbles 354jaclynb, 3 days ago | Read review
“most rooms overlook either beach or lagoon.”
 of 5 bubbles Maxandsambc77, 3 days ago | Read review
“Large balcony”
 of 5 bubbles Ernestsworld, 4 days ago | Read review
“Rooms on higher floor have better view we upgraded to have a corner position with balcony on 7 th floor”
 of 5 bubbles , 6 days ago | Read review
“The balcony on the side of the beach was an amazing view.”
 of 5 bubbles rodray666, 1 week ago | Read review
5 of 5
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