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Sun Palace

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5,774 Reviews from our TripAdvisor Community

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Showing 5,064: English reviews
Poole, Dorset
Reviewed 4 days ago NEW

Having stayed at the Sun Palace 3 yrs ago for 11 days we wanted to go somewhere to relax and decided to return to Sun Palace for 2 weeks. Why did we return: Amazing quality of service by all of the staff. Great location at the quiet end of the Hotel zone. Adults only. Great food. Beautiful Beach. Our Experience:...

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Helpful?
2Thank Earle_P
pwinkler, General Manager at Sun Palace, responded to this review

It is a special treat for us to have guests that decide to return from so far and more importantly to be already planning a third visit. The direct flight makes it quite more bearable but it is still a long haul. We understand this and really appreciate the special favor you don on us. Right now is the time...

London, United Kingdom
Reviewed 4 days ago NEW

Just back from two weeks at the Sun Palace and we were fortunate to have pretty much wall-to-wall sunshine to accompany a very pleasant stay in a very friendly, well specified and well maintained hotel. We enjoyed all of the four restaurants although for some reason, service at the Alamo in the evenings was quite slow despite the restaurant not...

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Helpful?
2Thank johnU934QT
pwinkler, General Manager at Sun Palace, responded to this review

A very comprehensive and easy to read review describing what to expect. (Except, of course, slow service at one restaurant which I will look into.) We are very much what you have been so kind to put int writing. It is so important that our possible visitors read such realistic recounts from a peer that social media has become invaluable...

buffalo
Reviewed 4 days ago NEW

Just got back from Sun Palace - wow - what an absolutely beautiful resort! Intimate, beautiful views - the best ocean view we've ever had!! The resort is small - four restaurants one main bar (lobby). We loved the small feel of the resort - the staff was wonderful - our room was well taken care of - with daily...

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Helpful?
2Thank julie5128
pwinkler, General Manager at Sun Palace, responded to this review

Ok. Help, please! You are definitely not the only person that has requested "a quick dinner buffet". I am old and slow but eventually get the message. The question is: Ideas? What would be the dishes that are set up for this? Hot, cold, both? Sandwiches,salads and soup? I need pointers, please! Thank you for enjoying your vacation and at...

Arlington, Texas
Reviewed 4 days ago NEWvia mobile

After reading the reviews, I decided this would be the perfect place to celebrate our 15 year anniversary. Adults only and "kind of boring"...perfect. This hotel is near the airport, so you don't have to pay more for a private shuttle. You'll be dropped off first in a shared shuttle. Check-in here is a marathon event. We booked the concierge...

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Helpful?
2Thank GFTraveling
Suffolk
Reviewed 6 days ago NEW

Great weather, lovely beach and pools. Staff very friendly and helpful. Some parts of the hotel are looking a bit tired and in our room some paint peeling and shower room needed good clean and redecorating. Great breakfast choices & lunch but could open the main restaurant in evening as a buffet service with more choices for dinner. Steak restaurant...

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Helpful?
Thank SuffolkSamantha
pwinkler, General Manager at Sun Palace, responded to this review

I am sorry to see that a "great trip" was in reality a bad experience. But I thank you for making the comments of what you liked and what you didn't. pwinkler@palaceresorts.com

west bend,wi
Reviewed 1 week ago NEW

We were transferred here from the Isla Mujeres Palace to avoid having to take the ferry the morning we left. We were pleased at the better service on the beach (our drinks rarely went empty before the waiter was on his way with another), and the people in the restaurants were so attentive I lacked nothing. The snack bar and...

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Helpful?
1Thank kenneth123
pwinkler, General Manager at Sun Palace, responded to this review

Ah. Are you sure you came to Sun Palace? Indeed after Isla Mujeres Palace's 62 rooms, our 252 seem quite a number but by no means a mega resort. The average in this area of the world must be in the low 500's. I do take note of your comments on the music. My animation staff sometimes does forget that...

Cincinnati
Reviewed 1 week ago NEW

Just spent four nights at the Sun Palace with my wife and some friends. It's a smallish resort but it's not tiny. We bought a package and had non-view rooms which is normally okay with me because we don't spend time in the room anyway. Well in this case it would have been wise to spend a few more bucks...

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Helpful?
Thank Mike C
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for mostly enjoying your stay. The land the Sun Palace sits on is really prime property: The beach is completely natural, never in need of additional sand pumped in and has spectacular views. Also being at the end of the "hotel zone" you do not have to deal with downtown traffic and have easy access to the airport...

Reviewed 1 week ago NEW

The beach is beautiful and the color of the water is amazing. Love the variety of food in the buffet. Asked for fried Calamari and the chef made it special for me. Sun Palace is very good. Room was spacious and well appointed.

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Helpful?
Thank Ginny R
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind review. It would seem everything was in place, but there was something missing. Would you care to comment on this? Our best regards, pwinkler@palaceresorts.com

Reviewed 1 week ago

Everything here is nice. People, beach, food, drinks, activities .... You can celebrate honeymoon or can get married. They have a very nice romantic dinner on the beach. I love this place. Easy access to the malls for some shopping .

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Helpful?
Thank George D
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for our kind grading. I would add the word "small" before the word "kids". We have very appreciated and regular guests that come here as families. Their "kids" range from 18 to ca. 50 (years of age). So we're happy to cater to you and your offspring. As long as they are adults. And you know what? Family...

Reviewed 1 week ago

My wife and I after a nice stay at the Le Blanc we finished our visit with a nine day stay at the Sun Palace. The first thing I noticed when I received our room was the view. I spent so much time enjoying that view that it was so relaxing. If the view was awesome the beach was absolutely...

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Helpful?
1Thank Nelson L
pwinkler, General Manager at Sun Palace, responded to this review

First and foremost: Thank you for being a steadfast Palace Resorts patron! Undoubtedly, our strong points are view, beach and friendly service. This Valentine's dinner was very well liked. I cannot describe the feeling of seeing all my guests happy during the event. My kids went all out for it and I appreciate it very much. You have a good...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $430 - $651 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sun Palace staff and other travelers.
665 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“upper floor are quiet with nice view”
 of 5 bubbles 54AK, yesterday | Read review
“Check on balcony size.”
 of 5 bubbles garymY4246NW, 3 days ago | Read review
“all rooms are excellent, presidential 123 was on the corner and offered views of the ocean, the loud pool and el alamo/quiet pool”
  • The view from room presidential 123
 of 5 bubbles gwynneth13, 4 days ago | Read review
“Ocean view - South East facing preferably. We had great views from the 3rd floor and no complaints about extraneous noise.”
 of 5 bubbles johnU934QT, 4 days ago | Read review
“we were on the 3rd floor concierge - great view!!”
 of 5 bubbles julie5128, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question