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Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
34 people are viewing this hotel
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Traveler (9211)
Room & Suite (2189)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sun Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 245 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Room & Suite (2,189)2,189
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Spanish

Location

Full view
7,743Reviews1,151Q+A100Room tips
Traveler rating
  • 5,839
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  • 62
Time of year
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Popular mentions
Discover325595 wrote a review Yesterday
1 contribution
We had a blast here. Amenities were great as was the food and drinks. Spa was wonderful! Our room was clean and roomy. Staff took Covid prevention serious. I never felt at risk. The views were unbelievable. The staff was awesome including: Stephanie, Mario, Sandra, Isabel, and of course Claudia!! Great job!! We will be back! Mike and Sheri Volkhardt šŸ˜Žā¤ļø
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Date of stay: January 2021Trip type: Traveled with friends
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Tracy G wrote a review Jan 22
Rensselaer, Indiana91 contributions19 helpful votes
I cannot express enough my heartfelt gratitude to the staff at the Sun Palace! The property is absolutely fantastic as well. Recently renovated and done with amazing creativity and beauty. So well thought out as to meet the ever changing desires and needs of ones that choose to come to the Palace properties. We are members of the Palace Resorts for over 11 years. We are so very excited to see the vision of this company. My husband and also myself are both small business owners, so we really see the dedication and heart that is present in the Palace company. We had a beautiful room situation with an amazing view of the sunrise and sunset from our balcony. The rooms inside are done well ~ very functional and beautiful too! Our housekeeping folks were so friendly and do each part of their job with excellence! With the current virus situation they went over and much above on cleaning and sanitizing. But if you preferred they not enter your room that would be honored as well! We had them in:) The property has several food options. We had great service and delicious food. There are also options for special dinners - that give a broader view of the variety the Sun Palace has for their guests. The Awe Spa is great and the staff are too! The services are well done and the spa itself is lovely! The pools and beach are well kept and service is fantastic there too! The staff at the Sun Palace gets 5 stars - an excellent rating because they are the real deal. They are dedicated to serving others with a beautiful spirit and a sweet smile! I say give the Palace resorts a try - you will be extremely pleased! Special mentions : Orlando at the Italian Restaurant Daysi at the Fuego ~and one more gentleman Jesus at the Romantic Dinner Our Housekeeping people Maria,Laudes & Monica at the Spa All the Front Desk, Member Staff in Lobby, Entertainment Staff & the whole Resort Staff Vincente & Alex our Membership guys It takes so many folks working together to make this be as great as it is!! Much Gratitude Blessings, Tracy & Tim
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip: Never have had a room that wasn't great
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Barry G wrote a review Jan 21
Cape Coral, Florida53 contributions5 helpful votes
+1
We are here for a 5th time and the first since the Sun Palace was remodeled. And I must say that it is FANTASTIC. Beyond my expectations. But even better was our Check in experience with Guillermo. He went above and beyond to welcome us, secure our room, and make sure we were happy ! I continue to be amazed by Palace Staff, year after year ! Gracias Guillermo !
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Date of stay: January 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Palace Resorts, Propietario at Sun Palace
Responded 2 days ago
Dear Barry G, There is nothing more important for us than our guest's feedback, thank you so much for choosing Sun Palace. We are delighted to exceed all of your expectations, we are glad to know you had a fantastic time and we also look forward to welcoming you back again soon. Best regards, Walter Barbieri General Manager Sun Palace
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RamAtlanta25 wrote a review Jan 21
Atlanta, Georgia22 contributions31 helpful votes
I had the good luck to stay at sun palace resort. Ocean view rooms with jacuzzi are amazing. Check in was outstanding. Staff at reception, check in are outstanding. I am really impressedĀ  with all staff at this resort. Staff are very friendly, courteous, well behaved, respectful, helpful, caring, treated me very good. I really enjoyed quality of food in breakfast buffets, a la carte lunch and dinners. Very grateful and thankful to Jesus at aurora restaurantĀ  mexican dinnerĀ  who treated me very good and helped meĀ  toĀ  chooseĀ  good vegetarianĀ  Mexican dishes and good nonalchoholicĀ  drinks and have a memorable dinner which I can never forget in my life. Very thankful to staff at reception, spa, restaurants, beach, infinity pools who treated me very good. Very grateful and thankful to another staff member Stephanie whoĀ  was very kind, wise, smart, made sure I was safe in water on beach, took very nice pics of me in infinity pool. Spa is amazing with sauna, steam room, jacuzzi etc.Ā  The views of sea from heated infinity pools are very scenic, blissful, peaceful, amazing. It felt sooo good to spend time in heated infinity pools. The beach is very nice with good waves. Thank you sooo much to all staff for all your kindness and hospitality and making my stay memorable. I sincerely wish lots of happiness, good thingsĀ  and very good life for all staff of resort.
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Date of stay: January 2021Trip type: Traveled solo
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Response from Palace Resorts, Propietario at Sun Palace
Responded 3 days ago
Dear GulatiSanj, It is a real honor to receive your friendly comments regarding the excellent service received by our team. Without a doubt, they will be happy to know that you had enjoyed their company and the service they provided during your vacation. It has been a pleasure to serve you. We hope to have the opportunity to receive you again in our facilities to continue to create unforgettable moments of vacation in the Caribbean. Kind regards, Walter Barbieri General Manager Sun Palace
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Bennymila wrote a review Jan 17
2 contributions
We are taking the time to write this review simply because of the outstanding an extra attention that was given to us during check in. Carlos and Martin handled our situation with such amazing and professionalism that went beyond our expectations. This definitely allows us a great start to our holiday.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Palace Resorts, Propietario at Sun Palace
Responded 5 days ago
Dear bmthefirst, Thank you so much for describing the fantastic service of Carlos and Martin, our main asset is our team and they are a clear example of the great service we achieve to deliver to our guests. We want to thank you for choosing Beach Palace and for sharing your amazing review with the TripAdvisor community. It will be an honor to welcome you again, please come back soon! Sincerely, Mark Dahle General Manager Beach Palace
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PRICE RANGE
$281 - $577 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
252
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Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include NAVIOS Fusion Mexican Food, El Galeon del Caribe, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sun Palace have an airport shuttle?
Yes, Sun Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sun Palace?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sun Palace?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.1 miles) and Scorpionā€™s Temple (4.8 miles).