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Sun Palace

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Sun Palace
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5,419 Reviews from our TripAdvisor Community

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Showing 4,769: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

First time staying there and it was so much fun! Overall a great time and Felipe and DJ Omar were the best! Very nice guys who made the stay even better. Wish that the karaoke night would of been 2 nights instead of just one. All in all very good food and a very clean and well kept resort. I... More 

Helpful?
Thank Justin R
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel was just amazing. Nothing bad to say about it, it was a great place for me and my husband and highly recommend it to everyone. The jacuzzi in our room, ocean view and all inclusive food and drinks made it a holiday to remember. Enjoy the holiday when you go. We loved it!

Helpful?
1 Thank Alpita C
Deer Park, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When we arrived after a 4 hour flight from New York we were escorted to the VIP check-in area but instead of welcome, they proceeded to tell us about a great upgrade they could offer us. We declined saying we booked The Moon Palace. The next manager came in and finally told us they were full and had no other... More 

Helpful?
2 Thank jrmaynes
pwinkler, General Manager at Sun Palace, responded to this review

Ah! I hate oversells. They are so unpredictable. I do apologize for the circumstance. On the brighter side, I am elated that you liked your final destination. Us. And that being the case I hope to make you a Sun Palace regular. Thank you for such kind a review, despite the bad beginning. Truly yours, pwinkler@palaceresorts.com More 

Villa Rica, Georgia
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

As I write this review I am laying on the balcony of room 424 watching a beautiful sunrise on our last morning in paradise! We have been to Sun Palace several times and it will not be our last! Below are some of my thoughts on SP. Check-In As usual, it was smooth. Upon arrival we were greeted by Santos... More 

Helpful?
4 Thank Kelly J
pwinkler, General Manager at Sun Palace, responded to this review

Firstly, thank you for your very beautiful comments. As favored guests anything you tell me enhances my managerial skills. I shall not dwell on the service as it is a fact you have come to know and appreciate in the same way we treasure your continued patronage. As we speak we have people looking at the pool. It seems the... More 

burbank,ill.
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

To us it is HOME and spending time with our Cancun FAMILY,that we love. Change happens,like it has over the years we spent there,and we are thankful to Gen. Manager Pablo Winkler and his amazing staff.It gets Better every time. The Sunpalace is a smaller resort with easy access to the beach ,3 pools,restaurants and bars The bountiful Breakfest bufett,The... More 

Helpful?
Thank kathy k
United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Celebrated our 20th anniversary at Sun Palace for 1 week. It was our first trip to Mexico and my wife & I agree this was the best vacation we've had so far. The staff at Sun Palace, as mentioned in other reviews, provide excellent service. The hotel and our room were spacious and always kept very clean. We booked our... More 

Helpful?
2 Thank burksmi
Middleburgh, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment we arrived to the moment that we left, the staff at Sun Palace was a amazing. The service was exceptional in every restaurant and housekeeping took care of our room daily with many kind touches. Champagne and an anniversary cake were delivered as a wonderful surprise. The beach was clean, the water beautiful and warm. Every morning... More 

Helpful?
1 Thank jkwood2016
pwinkler, General Manager at Sun Palace, responded to this review

It seems to me that what you mention is or should be par for the course when staying at a more or less decent hotel. Good food, cleanliness, nice surroundings, friendly staff, comfy rooms should be a given. Good climate always helps. The turtles are provided by Mother Nature for a price: Love for the planet, respect for life and... More 

Sachse, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing place. We spent a week in early August 2016 at Sun Palace and only left for a single day at Xplor. Great beach, great staff, great people. Quiet and laid back but not 'dead'. Went through Costco Travel and had a great experience from beginning to end.

Helpful?
3 Thank Kris S
pwinkler, General Manager at Sun Palace, responded to this review

Meaning: You wanted for nothing. That is our business. We specialize in being receptive to each of our guests' particular desires. Our main interest is in surrounding you with your preferred atmosphere. Being adults only we go by the notion that you know exactly what you want. We are here to avail you of the needs you may favor. Pretty... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Just got back from the most amazing holiday ever. Hotel was spotless, rooms were cleaned sometimes twice a day, staff were very helpful and couldn't do enough for you. Hotel looks on to a beautiful beach and was on a short bus journey away from shops. Entertainment staff were so much fun but didn't force you to join in if... More 

Helpful?
3 Thank Watts87
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for sharing such nice thoughts but mostly for allowing us to encadre one of the most important milestones that those of us who have chosen to be married will ever live through. May all of your forthcoming years be as successful as your Honeymoon. We know it could be some time before we see you again but our... More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We schedueld this honeymoon because it met the criteria for what we both wanted for our trip. This was my first all-inclusive and I must say that I was skeptical. We booked it through a family member so the 7 days in the very luxurious room was very reasonable. This is a quick summary of each highlight. Really deserves 4.5... More 

Helpful?
1 Thank zonabrew
pwinkler, General Manager at Sun Palace, responded to this review

We always prefer 5 points but 4,5 is welcome. By the looks of your comments and despite some foul weather you had an enjoyable experience. That is all we can ask for. We hope your recommendations are hitched with a desire to visit us again. It gets better as you become familiar with the hotel and the staff. Our very... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $293 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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