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Traveler (10341)
Pool & Beach (2168)
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About

#5 of 272 hotels in Cancun
Location
4.6
Cleanliness
4.8
Service
4.8
Value
4.5
2022 Travelers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
8376Reviews1237Q+A100Room tips
Traveler rating
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Lilly W wrote a review Yesterday
1 contribution
The building itself is nice and the restaurant staff are amazing. With special mention going to Juan Guinto a wonderfully personable camarero (waiter) who made our stay even better with his contagious smile and friendly, energetic service. PROS: wonderful restaurant staff, excellent resort location and beach are amazing CONS: the food was not very good for the most part. We had only 2 decent meals in our 5 days there. The guest services people (sharks) in the lobby are relentless and at some point you'll want to unplug your room phone to get some peace. One desk clerk in particlar actually lied to us upon check in. We knew days before we arrived, (thanks to the Palace APP) what room we had been assigned and this clerk tried to tell us he was giving us an upgrade to our room when in fact, that same room is what we had already been given. We were not happy about the deceptive tactics being used by the front staff to garner additional sales with their latest one trying to get people to attend a sales pitch at their latest property Le Blanc. The morning we were leaving, we got approached yet again by guest services to accept a really "good deal" by putting in a $299.00usd administration fee deposit for a future stay. Told him we don't make on the spot financial decisions and we would go home and think about it. He told us it was only being offered at that moment, so of course we declined. Not even 5 minutes later, we got out the doors and yet another guest service agent was at our heels to accept this same offer. If they wanted us to return to any Palace resorts, they should have left us alone as we had told them the first time they asked us upon our arrival. With these forced sales tactics, we won't be going back to any of their resorts anytime in the near future.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Leigh07049 wrote a review May 2021
Wisconsin19 contributions49 helpful votes
Hotel's Favorite
ROOMS: Beautifully re-done and super functional. Great bed, shower, hot tub, and balcony. You can push a "privacy" button or a "make up our room" button (nice touch!) Finally a resort that programs your wrist band to double as your room key (genius!) No more searching for the room key, losing it in the pool, or having it de-program! My only suggestion would be to get brighter LED lighting in the sink/closet area. And maybe replace the ugly brown macrame string lights (LOL!) BEACH: Gorgeous beach and sea! They work hard trying to rid the beach of seaweed (but it's kind of a losing battle!) Warning that this area is extremely windy and gets big waves and strong undertows! FOOD: The food was excellent at this resort. Our favorite restaurant was the Italian (the chef trained in Italy!) We also loved the authentic Mexican restaurant. The breakfast buffet was excellent. SERVICE: Over the top! These people bend over backwards to make you happy. Gracias to all of you! (Too many to name). ENTERTAINMENT: The best show by far is the fire show on the beach (don't miss it!) The other shows are kind of cheesy Las Vegas-type shows (we only made it through part of one). These shows are in the "ballroom" which is actually a small stage with theater-type seating. (We much prefer sitting at a table where they can serve cocktails). My suggestion would be to have less mediocre shows at 10 PM and have more entertainment like live music/bands or even a DJ between the hours of 7-10 PM in "The Bar" where people can dance. (I talked to other guests who agree with that idea!) We loved that there were pool tables and a ping pong table (although the ping pong table was outside and extremely challenging to play in the wind!) POOLS: Small but beautiful infinity pools (no lap pool). Main activity pool has some fun challenges (if you're up for that), a special drink of the day, and an authentic Mexican appetizer dish (YUM!) We could really do without the blasting dance music (and then the activity staff shouting on a microphone over the already too loud music!) One day there was a guitarist/singer who was really good (ahhh...much better!) Also, this is one of those resorts that you have to go put towels down on chairs at the pool early in the morning, or you won't get one. OVERALL: Great resort-would definitely recommend!
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Date of stay: May 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
11 Helpful votes
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Response from , Propietario at Sun Palace
Responded May 10, 2021
Dear Leigh07049, We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our awe-inclusive services, rest assured that your feedback is very important to us. Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service, and it is great to learn that our delicious food offerings, amazing staff's services and facilities have met your expectations. Furthermore, we appreciate your recommendations as they play a large roll in making each stay a memorable one to our guests, thank you for your comments. We hope to have the opportunity to welcome you in the near future, Warm regards, Walter Barbieri General Manager Sun Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah R wrote a review Oct 1
Knoxville, Tennessee9 contributions2 helpful votes
We just completed a 7 night stay at the Sun Palace. The property was fully renovated in 2020 and the service and facilities are fantastic. We have previously stayed at Le Blanc, Excellence Playa Mujeres, Hyatt Ziva, so we are very familiar with this corridor of Cancun. For this trip, we wanted a smaller, quiet and peaceful spot to read, rest and relax. The Sun Palace fits the bill nicely. We intentionally chose late September for our visit as its low season and less busy. The hotel was 40% occupied when we arrived on 9/24. Pros: The service. Staff was kind and attentive. We were always greeted with a friendly hello, good morning/afternoon. Many staff members remembered us by name and remembered our preferences. We had a noise issue with our first room and politely asked to move to a quieter spot. They took care of this request quickly, moving us to a new room within 20 minutes, which we very much appreciated. Housekeeping did a great job and would clean your room whenever you asked. If cleanliness is important to you, they do a great job here. Food is very good overall. La Tratto (Italian) was a stand out. The lobby bar made the best drinks and the service is excellent. Ask them to make you something special, (or whatever they recommend) and you will get something amazing. RT transportation was great - recommend paying the $157 for RT transfers to/from the airport. They are quick, friendly and the SUV was new and extremely clean. The $ is well worth it for private luxury transfers. No sharing, no waiting. Arrival transfer gave us ice cold Modelos. That was fun! Cons: They are slightly obnoxious with the time share requests. We were asked 4x during our 7 day stay to participate in a timeshare presentation, which felt a bit excessive. Be kind but clear if you don’t want them to continue asking you. Aside from this, there were no other negative aspects of our trip. Overall, I gave this property 5 stars because it offers a laid-back luxurious experience with great service at a great price. We would definitely return to this property.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Fall is a great time to go to avoid crowds Most rooms have great ocean views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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chellcy2022 wrote a review Oct 1
From the room, to the food, to the staff, everything was incredibly amazing. The staff treated us with so much kindness and respect. They were all so helpful! The food was so good! There were four different restaurants, a coffee shop/sweets shop, and multiple bars.
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Review collected in partnership with this hotel
Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David M wrote a review Sep 2022
3 contributions2 helpful votes
+1
We had such an amazing time at Sun Palace! The crew/staff there are so accommodating and nice. They really get to know you and put a personal touch on every interaction. Our favorite group is the entertainment group. What was really cool is that some of the group was the same as a year ago and they remembered us. Sandra, Rogelio, Joshua, Pedro, Diego, and Christian are the reason we come back to Sunpalace! They did a great job of making the days at the pool super fun and entertaining. We choose Sun Palace because the entertainment group crushes it so well!!!! Huge props to them! They also had a saxophone guy come by the pool one day (his name was Reu I believe) and he absolutely crushed it! A few other shout outs Carlos at La Trattoria (the Italian spot) best waiter in all the land! If you like good coffee, Alexia at the coffee spot the best! She is the most cheerful person in the world!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 4 days ago
Dear David M; It was a pleasure to welcome you at Sun Palace, thank you for making us part of your vacation. First of all, we thank you for highlighting the attention and service provided by our staff, especially the incredible entertainment team, be assured that they will be recognized for their excellent customer service; moreover, we are pleased to know that you were able to enjoy our facilities and services, we appreciate that you recommend us, we remain at your service and we hope to have the opportunity to welcome you again soon. Best regards, Leslie Velez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mary Barberio wrote a review Sep 2022
1 contribution
Sun palace is a wonderful couples only resort. The service is amazing and the friendliness of all employees goes beyond compare. We would especially like to mention superb service from Claudia supervisor of guest services, Stephanie Diamond pool concierge, and Alberto wait staff in Aurora. Their service went above and beyond. There were several dietary needs, and they all were well met. We will be going back in February and can’t wait until our next stay.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 5 days ago
Dear Mary Barberio; First of all, we thank you for choosing us, it has been a pleasure to welcome you at Sun Palace. Thank you very much for taking the time to share your positive review and for highlighting the attention and service provided by our staff, undoubtedly it is our best asset for which we are well recognized. We remain at your service and it will be a pleasure to welcome you again soon. Best regards, Leslie Velez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sam S wrote a review Sep 2022
1 contribution
My wife and I spent a week at the Sun Palace for our honeymoon. It was exactly what we needed after months of stressful wedding planning. The whole week was so peaceful and relaxing. From the moment we arrived we were taken very good care of. Our bags were delivered to the room while we enjoyed a drink and checked in with our personal concierge Fermín. He was able to check us in and confirm all of our reservations for the week including dinners and excursions. The honeymoon suite was amazing and had all the amenities we could want. It was just an amazing week all around from relaxing at the pool or laying out on the beach to swimming with dolphins and excellent meals every night.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 5 days ago
Dear Sam S; It was an honor to welcome you at Sun Palace, thank you for making us part of your honeymoon. We feel very honored to receive your comments and know that we were able to provide you with a memorable experience in this very special celebration, as well as our facilities, amenities, services and attention from our staff met your expectations, thank you for sharing your review and recommending us. We remain at your service and it will be a pleasure to welcome you again. Cordially, Leslie Velez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denise B wrote a review Sep 2022
1 contribution
I recently booked a trip to Sun Palace Cancun for my husband's 60th birthday. From the moment we stepped out of our transportation and into the lobby, we were greeted by beautiful and professional staff. The front desk clerks, housekeeping and all of the restaurant staff were AMAZING, especially Juan Guinto in the Aurora and Ricardo in the Fuegos restaurants. Both went out of their way to make us feel welcome, and valued every time we saw them. Thank you Sun Palace for choosing amazing people to represent your establishment.
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Date of stay: September 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 1 week ago
Dear denisebS2426YE; It was a pleasure to welcome you to Sun Palace, we thank you for making us part of your vacation and celebration. We are very happy to have provided you with an incredible experience, thank you very much for sharing your valuable comments and recommending us. We will be delighted to welcome you back for another positive and great experience. Cordially, Leslie Velez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
adatasol wrote a review Sep 2022
Mentor, Ohio46 contributions12 helpful votes
From the first minutes we arrived at Sun Palace we knew we were in for a special experience. Sun Palace is definitely a luxury resort and you feel that in every detail of the resort. It even smells luxurious! This is NOT a big resort - it's just on the edge of feeling 'boutique' with three restaurants and two pools (though strangely no hot tub). The resort is super-clean and has lots of little touches to make you feel pampered, like choice of pillows and scents in your room. The staff is what can make an experience unique and the Sun Palace staff make every effort to provide incredible - above and beyond - service. Every member of their team cares about you having a good time and exceeding your expectations.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 1 week ago
Dear adatasol; It was a great pleasure to welcome you at Sun Palace, thank you for making us part of your vacation. We are pleased to know that from the first moment you arrived we were able to offer you an extraordinary and unique experience, in which our facilities, amenities and services met your high expectations. Thank you for sharing such good comments and recommending us. We remain at your service and look forward to welcome you back very soon. Best regards, Leslie Velez General Manager Sun Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mountaingirl614 wrote a review Sep 2022
Houston, Texas38 contributions59 helpful votes
This is our second time coming to Sun Palace and once again we had the most wonderful time. The location is at the tip of the hotel zone, which is great as the beach section is quieter and more private. Sun is a boutique resort, another reason we enjoy coming here as it does not require a lot of walking and has very easy access to the beach. It was the sea turtle nesting season during our second stay, so we saw and helped rescue many adorable babies to reach the ocean safely and even saw mama turtles laying eggs on the beach. So incredible and grateful to witness all this miracle, and even happier to learn the Mexican government and the locals are doing their part to save and protect these precious and endangered creatures. A big shout out to the people who made our stay extra special: Mario at Aurora; Javier at Thai; Brenda, Alexis and Ricardo at Sweet & Coffee; Janeth at guest services; Erik and Carlos at front desk; Hector bell boy.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from social media Palace Resorts, Propietario at Sun Palace
Responded 1 week ago
Dear Mountaingirl614; It has been a pleasure to welcome you back at Sun Palace, thank you for making us part of your vacation. Thank you very much for sharing your very positive comments and highlighting the service of Mario, Javier, Brenda, Alexis, Ricardo, Janeth, Erik, Carlos and Hector, rest assured that they will be recognized for their excellent customer service. We will be delighted to welcome you back very soon. Cordially, Leslie Velez General Manager Sun Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$452 - $579 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
242
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Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include Sea & Stones, NAVÍOS Mexican Fusion Seafood, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sun Palace have an airport shuttle?
Yes, Sun Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sun Palace have airport transportation?
Yes, Sun Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sun Palace?
The staff speaks multiple languages, including English and Spanish.