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Sun Palace

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Sun Palace
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5,490 Reviews from our TripAdvisor Community

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Showing 4,831: English reviews
Portland, Oregon
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently returned from a week at Sun Palace...we could not have picked a better location for our honeymoon. We already can't wait to go back. The entire staff was so friendly and accommodating, and so eager to make sure our trip was enjoyable. They were very responsive to any request that we had. We stayed in a concierge level... More 

Helpful?
Thank reccosj
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We looked for a stupidly long time to find an adults only hotel, in a good location with all the boxes ticked (especially acceptance of gay couples). In the end our friends suggested Sun Palace to us who went in 2015. This hotel most definitely ticked all the boxes for us. As soon as we stepped out of our taxi... More 

Helpful?
3 Thank Megan R
Sibiu, Romania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Really nice hotel, spectacular views. Rooms are large, clean and pretty luxurious, food is delicious and very varied. If you want to rent a car though I recommend the car rentals in the city or at the airport.

Helpful?
Thank Teo S
Lake Katrine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This "all inclusive" resort is consistently excellent. The adults only setting allows for a relaxing time. The facility is well maintained and very clean. The staff is well trained, experienced and sincerely polite. The views from the rooms are beautiful.

Helpful?
Thank ClaytonLakeKatrine
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I cannot empathise how fantastic the hotel, staff, manager, facilities and location were. Although a couples resort a group of 18 of us stayed there, friends and family of 3 generations and all our needs were not only met and catered for but they went beyond that. I got married there on 13/9/16 and hotel staff and manager made it... More 

Helpful?
2 Thank mary b
Bridport, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

I have to be honest, The first hour of our stay here I thought I had made a huge mistake! On arrival we were indeed greeted with a nice cold towel and a drink and check in was going fine till they asked for a credit card! Having never had to put my card over the desk on any package... More 

Helpful?
4 Thank Sparky1480
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just like a few reviewers here I can't believe some people would give a low rating to this resort. It is just amazing. I guess it's just like my wife said, for some people nothing will ever be enough... Anyway, it's amazing! The rooms are huge, with in-room jacuzzis (for 2!), several restaurants serving good quality food and amazing beach... More 

Helpful?
2 Thank Eros S
Crediton, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Well where do i start? We have just returned from 2 weeks from this amazing Hotel On arrival we were quickly checked in, taken to our room and bags followed two minutes later WOW!! we were on the 8th floor ocean side, the view was stunning. This Hotel in our opinion was superb, the staff are just simply amazing, nothing... More 

Helpful?
8 Thank loweka1706
pwinkler, General Manager at Sun Palace, responded to this review

First thing in the morning after waking up and making sure I am still alive is to open my Trip Advisor page. If I wasn´t awake today, let me tell you: The first two words of your review certainly did the job. I thought I was in for a very negative comment. The rest of your title assuaged my fears.... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

When I was looking for our honeymoon there were a few factors that was very important. Service, food & location. Out of everywhere we could choose from this seemed perfect, it definitely didnt disappoint! Check In We booked a taxi transfer & arrived at the hotel when no other people was checking in. We were welcomes with a cold drink... More 

Helpful?
5 Thank oxkimox
pwinkler, General Manager at Sun Palace, responded to this review

Despite your youth you are quite well travelled and most times have nothing but nice comments about your vacation. So it comes as no surprise that your honeymoon trip should be blissful. Travelling is mostly an attitude event. People who like to know the World because they enjoy visiting other places and making the most of the people and surroundings... More 

Chagrin Falls, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Pool floor is too sharp. People cut feet. Deep tissue massage was one of the most painful experiences of our lives. Pool area is too cramped. Service at Trotto was slow and mussles served cold and suspect. Waited 30 minutes and only received water. We actually walked out. Shows start too late. Thank you cruz at thai, antonio at romantic... More 

Helpful?
2 Thank david l
pwinkler, General Manager at Sun Palace, responded to this review

I am very sorry to see that we went down one notch from your prior review. My apologies. You are a steafast supporter and I would not like to lose you. But precisely, to correct those issues in the building that you mention we are going full tilt on our maintenance program. No construction going on. Basically paint and some... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $305 - $634 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#17 Family Hotel in Cancun
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