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Sun Palace

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Sun Palace
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5,428 Reviews from our TripAdvisor Community

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Showing 4,777: English reviews
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Firstly, please allow me to point out that of the many reviews I have left on trip advisor historically around 95% of them are extremely positive so I am not your typical neg head. Secondly, I write a travel Column once a month for one of the larger UK tabloids and will be including my thoughts in the one of... More 

Helpful?
4 Thank Stuart S
Norwalk, Ohio
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

My SO and I booked this hotel last minute and I am so happy that we did. We travel to Mexico and Punta Cana a couple of times a year and this was by far my favorite hotel that we have ever stayed at. It is all adult so that fact alone is very relaxing. The rooms are very modern... More 

Helpful?
Thank Jennifer B
Southern Ontario
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

August 13th to 23rd We just got back from the Sun Palace. We have previously stayed at the Moon Palace and Playacar Place. We were guests with Palace Elite members and were treated to the same status, although the only difference I saw was on the beach where you sit. Arrival was seamless and our room on the 5th floor... More 

Helpful?
Thank TravellingSnowbirds
pwinkler, General Manager at Sun Palace, responded to this review

You are definitely my type of people. One of the things my Father taught me is that people with class do not need to show it off or in this case, bells and whistles are really not required. That's what makes Sun Palace unique though not everyone understands this. We'd rather put our efforts into delivering very good, friendly and... More 

Essex, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a return visit for us - something we have never done before - go back to the same hotel twice! It was great to see some familiar faces from our previous visit and also some new faces too - it's true the staff are what makes Sun Palace -( so apologies if I miss anyone ) thank you... More 

Helpful?
Thank Karen J
pwinkler, General Manager at Sun Palace, responded to this review

Seeing as you were happy again, allow me to profit from your kindness to throw my 2 cents in: Hotels are like ships: You have to work on them all the time, wether at the dock or full speed. Not everyone has your "must be done" philosophy. The heaviest complainers are th ones who will want everything pristine and when... More 

Liverpool, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed 11 days at sun palace for part of our honeymoon. The resort is set at the bottom of the cancun strip at the quieter end which we liked as we were able to easily get the bus to the livelier side. Check in was smooth, we never recieved a time share pitch but we had several voice mails... More 

Helpful?
Thank amyelliex
pwinkler, General Manager at Sun Palace, responded to this review

One of the things I abhor are Honeymooners not feeling special about their trip. Sadly, this is your case. So many details going wrong! Not good at all! My apologies. Although your review is quite good it is not what we have in mind for our honeymooners. This trip should be fantastic, especially being your once in a lifetime chance... More 

Long Itchington, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived after a very long journey and the 1st thing we were asked at check in was if we wanted to upgrade for 35 USD per night. When I asked what we would get for the upgrade I was told "A better view as otherwise you will be looking at the road". We went for the upgrade but I... More 

Helpful?
1 Thank Jenny W
pwinkler, General Manager at Sun Palace, responded to this review

Especially coming from the UK we do urge you to upgrade. Knowing of your longer stays, the Resort View rooms could be a bit small with the not so good views. Because we have a limited number of them, if we have an oversell of the type we do have to allocate for the next type of accomodation. I wonder... More 

Merthyr Tydfil County, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I wasn't going to write a review because I like to stay positive, but it seems there are so many people rating the SP with 5 stars and I really don't see how! As a couple we spoke to many other couples all confused as to how this could be? We've travelled to the Caribbean 4 times now & have... More 

Helpful?
5 Thank RhianonT18
pwinkler, General Manager at Sun Palace, responded to this review

Beauty is in the eye of the beholder. Thank you for your comments. pwinkler@palaceresorts.com More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

First time staying there and it was so much fun! Overall a great time and Felipe and DJ Omar were the best! Very nice guys who made the stay even better. Wish that the karaoke night would of been 2 nights instead of just one. All in all very good food and a very clean and well kept resort. I... More 

Helpful?
2 Thank Justin R
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for enjoying Sun Palace! We are very happy to see that our activities met with your approval. We will consider doing kareoke twice. It really depends on what our guests ask for. Thank you for your recommendations. Hopefully you will be joining us again in the not too distant future. Best regards, pwinkler@palaceresorts.com More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

This hotel was just amazing. Nothing bad to say about it, it was a great place for me and my husband and highly recommend it to everyone. The jacuzzi in our room, ocean view and all inclusive food and drinks made it a holiday to remember. Enjoy the holiday when you go. We loved it!

Helpful?
1 Thank Alpita C
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind description. We always look forward to our guests' comments and hope-as is your cas-there is nothing bad to say about our hotel. In fact, what we wish for is for our guests to rant and rave about Sun Palace. We do try hard to convince you we are the best. Remember us always. And hopefully,... More 

Deer Park, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

When we arrived after a 4 hour flight from New York we were escorted to the VIP check-in area but instead of welcome, they proceeded to tell us about a great upgrade they could offer us. We declined saying we booked The Moon Palace. The next manager came in and finally told us they were full and had no other... More 

Helpful?
2 Thank jrmaynes
pwinkler, General Manager at Sun Palace, responded to this review

Ah! I hate oversells. They are so unpredictable. I do apologize for the circumstance. On the brighter side, I am elated that you liked your final destination. Us. And that being the case I hope to make you a Sun Palace regular. Thank you for such kind a review, despite the bad beginning. Truly yours, pwinkler@palaceresorts.com More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $291 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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