We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

Sun Palace

Travelers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Sun Palace
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

5,482 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 4,823: English reviews
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

When I was looking for our honeymoon there were a few factors that was very important. Service, food & location. Out of everywhere we could choose from this seemed perfect, it definitely didnt disappoint! Check In We booked a taxi transfer & arrived at the hotel when no other people was checking in. We were welcomes with a cold drink... More 

Helpful?
Thank oxkimox
Chagrin Falls, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Pool floor is too sharp. People cut feet. Deep tissue massage was one of the most painful experiences of our lives. Pool area is too cramped. Service at Trotto was slow and mussles served cold and suspect. Waited 30 minutes and only received water. We actually walked out. Shows start too late. Thank you cruz at thai, antonio at romantic... More 

Helpful?
Thank david l
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent the last 6 nights of our honeymoon in sun palace and i wish i had allocated more time for this hotel. 6 nights just wasnt enough. We loved every min!! On arrival we were greeted with cold towels and welcome drinks and from then on we didnt lift a finger for 6 days. The staff are unbelieveable and... More 

Helpful?
Thank Stephanie M
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a 2 week stay at this top notch hotel. Attended a wedding and went without a hitch. The staff are amazing and cannot do enough to make your stay as relaxing as possible , in fact I am not used to being waited on this much and have returned home the most rested ever. Spa is first... More 

Helpful?
6 Thank MrsGrant2010
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Came here for the adult only option to escape our children for the week. Food = amazing, Top notch bar- minus the lack of Canadian whiskey. One night they even had 1 case of gingerale available for mixing. Amazing view from the infinity pool into the ocean. High-rise hotel, unless you're going to walk down the beach, not much excerise... More 

Helpful?
1 Thank Jaime P
pwinkler, General Manager at Sun Palace, responded to this review

I have to be on the level with your great comments. While Mexico is a very friendly country, we are lagging behind in terms of handicap facilities. We do have ramps, we do have a couple of "special" rooms and I know anyone will find sufficent help to negotiate most of the building. We also have a gym. A very... More 

South Wales
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for 2 weeks for our 25th wedding anniversary at the end of August after reading all the great reviews and were not disappointed. Yes not everything is perfect - we had a small room (334) compared to what we were expecting, (but my wife was happy so who am I to complain!). The hotel is currently undergoing... More 

Helpful?
2 Thank RodSouthWales
pwinkler, General Manager at Sun Palace, responded to this review

First and foremost, thank you for your very pleasant company. We are really not renovating. But yes, you have it pat: Due to the high volume of guests we were lagging behind in basic issues like outside paint and some TLC for our main restaurant. There were also some safety issues going on although in this sense I cannot pussy-foot... More 

Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Our visit was in December 2007. This was my first experience travelling abroad. The front desk staff was very friendly. We waited about 20 min in the lounge while the room was being readied. The room was pristine, and OMG the view from the 5th floor balcony was amazing! A bottle of wine awaited us in the room on the... More 

Helpful?
2 Thank Jason W
pwinkler, General Manager at Sun Palace, responded to this review

So let me understand: Am I dealing with a 9 year old visit or you came back again? It would seem that you were in Cancun this year as you comment on Dolphinaris and the Pirate Cruise. You may order as many margaritas as you want from Room Service. But you are in margarita country. We make them from scratch.... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

I am so happy I chose this hotel for our honeymoon. I will never forget it. The entertainment team was fabulous, the cleaners were spot on and the food was delicious. We particularly enjoyed the Italian restaurant, amazing food. We got to release baby turtles as well:) what a great experience. Would definitely go back. Thank you

Helpful?
1 Thank Paula T
pwinkler, General Manager at Sun Palace, responded to this review

You do have to admit that if your honeymoon is less than perfect, something is gone awry. And by this I really do not intend to imply that we are perfect. Nor that you are. But the occasion certainly is. It is a once in a lifetime experience that must be remembered with absolute fondness. You will have many trips.... More 

Toledo, Washington
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Sorry it has taken me so long to post my review... We have been visiting Palace resorts since 1995 pretty much every year. We are afraid to go anywhere else because we know how we will be treated by the Palace family and it would be very hard to top. They treat every guest like royalty. From the manager, Mr.... More 

Helpful?
1 Thank Marnelg
pwinkler, General Manager at Sun Palace, responded to this review

I've been raking my brain to get to the bottom of how it is that some of our guests enjoy our resort so much. We do not treat patrons differently. Granted, we are as human and imperfect as the next person and subject to the shortcomings that ail us all. Our installations, building, restaurants, food, drinks, entertainment do not change... More 

Birmingham
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here for 2 weeks from August 29th. It was to celebrate our 10 year wedding anniversary and renew our vows. When we arrived we were given a cold flannel to keep cool and a fresh drink of lemonade whilst we checked in. The check in was straight forward and the bell boy took our cases... More 

Helpful?
4 Thank BillyBoy371
pwinkler, General Manager at Sun Palace, responded to this review

You made me laugh! Of course Americans are nice. As are Mexicans, Koreans, Brazilians, Canadians, and United Kingdonians (always very leery of where in the U.K. you hail from as I've been told not to call everyone British nor English) so I've invented myself a general nomenclature that hopefully is politically and culturally correct. Hey, my grand-daughters are Londoners! I... More 

Questions? Get answers from hotel staff and past guests. Ask a question

7,350 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (6657)
Viewed
Hotel & Grounds (772)
Viewed
Pool/Beach Area (1343)
Viewed
View from Room (472)
Viewed
Room/Suite (1053)
Viewed
Dining (795)
Viewed
Bathroom (81)
Viewed
Family/Play Areas (23)
Viewed
Business Center/Function Rooms (26)
Viewed
2:21
Videos (8)
Viewed
Other (2084)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (667)
Viewed
Amenities (90)
Viewed
Beach (29)
Viewed
Other (61)
Viewed
Concierge Level (59)
Viewed
Junior Suite Ocean View (29)
Viewed
Main Pool (22)
Viewed
One-Bedroom Presidential Suite (73)
Viewed
Dining (131)
Viewed
Second Pool (20)
Viewed
Superior Deluxe Ocean View (50)
Viewed
The Hotel (103)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (6)
Viewed
Dining (3)
Viewed
Pool/Beach Area (5)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
6.0 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 180 in Cancun
5.0 of 5 stars 5,214 reviews
4.5 mi away
Live Aqua Cancun All Inclusive
4.8 mi away
Moon Palace Cancun
Moon Palace Cancun
#22 of 180 in Cancun
4.5 of 5 stars 18,621 reviews
Show Prices
Show Prices
Show Prices
5.4 mi away
Hyatt Zilara Cancun
Hyatt Zilara Cancun
#4 of 180 in Cancun
4.5 of 5 stars 4,134 reviews
3.3 mi away
Secrets The Vine Cancun
5.0 mi away
Beach Palace
Beach Palace
#13 of 180 in Cancun
4.5 of 5 stars 5,097 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $301 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Odigeo, Hotels.com, Cancelon, Jetsetter and Hotwire so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay