We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sun Palace

Save
Traveler (7992)
Room & Suite (2064)
Storyboard
Overview
Hotel website
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
Additional information
Visit Hotel Website
Offers from Sun Palace
Special Offer: Package Deal
Hotel deals
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
Reviews (6,750)
Filter reviews
5,935 results
Traveler rating
4,311
1,142
341
90
51
Traveler type
Time of year
LanguageEnglish
More languages
4,311
1,142
341
90
51
Show reviews that mention
All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
FilterEnglish
Updating list...
1 - 5 of 5,935 reviews
Reviewed yesterday via mobile

Armando Chilum at the lobby bar was the best bartender we have ever had! He was so attentive and made the best drinks! 10/10 recommend this hotel and all inclusive resort for any couple who wants a beautiful get away. We can’t wait to come...More

Thank Jessica F
Hotel's Favorite
Reviewed October 21, 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
23  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded October 23, 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed 3 days ago

We just returned from 3 nights at Sun Palace and 7 nights at another resort that we enjoy. The attraction for us was the couples only atmosphere. The thing we enjoyed the most was dinner at their steak restaurant and our waiter, Roger was very...More

1  Thank presley2017
Response from GM_RivieraZone, Gerente at Sun PalaceResponded 2 days ago

Dear dksfmn, Thank you for your preference and for visiting us. It is wonderful to read your good comments about your visit. We are aware that our best asset is the team, they are the superstars with the kindest approach and professionalism. It is always...More

Reviewed 1 week ago via mobile

I would recomend this resort to anyone. The service is incredible. Best resort I have been to. They have activities every day and night. Food available 24 hours a day. A full SPA service. The best part is that no matter what you need they...More

1  Thank miriamwysong
Response from GM_RivieraZone, Gerente at Sun PalaceResponded 1 week ago

Dear miriamwysong, We are grateful for your kind comments and preference, thank you so much for choosing us. It is always great to know about our guest's experience and discover they had such an incredible time during their stay. We work very hard to make...More

Reviewed 1 week ago

We relocated from Isla Palace to get closer to the airport in Cancun. The resort, Pools and beach front was amazing. We will plan an additional day next vacation. We were treated so well from the moment we arrived. Spa was a hit and selection...More

Review collected in partnership with this hotel
1  Thank rustyroberts42
Response from GM_RivieraZone, Gerente at Sun PalaceResponded 1 week ago

Dear rustyroberts42, Please be sure that from the incredible work from our Spa, perfect location, the beautiful and perfectly manicured grounds, the immaculate facilities and the rest of services are indeed all in order to exceed your expectations and to provide you the best vacation...More

View more reviews
About
Description
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently ...More located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Fitness Center with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Shuttle Bus Service
Wheelchair access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Romantic
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Romantic
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
252
Price range
$360 - $712 (Based on Average Rates for a Standard Room)
Also Known As
Sun Palace Hotel Cancun
,
Cancun Sun Palace
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Luxury
,
Romantic
,
Top resorts Hotels
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
252
Price range
$360 - $712 (Based on Average Rates for a Standard Room)
Also Known As
Sun Palace Hotel Cancun
,
Cancun Sun Palace
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveler (7,992)
Room & Suite (2,064)
Pool & Beach (1,645)
Dining (1,053)
Amenities (90)
Business Center & Event Rooms (32)
Family and Play Areas (27)
Nearby
Nearby HotelsSee all 185 hotels in Cancun
Oleo Cancun Playa All Inclusive Boutique Resort
432 reviews
.09 miles away
Bel Air Collection Resort & Spa Cancun
3,700 reviews
.18 miles away
Apartamentos Cancun Plaza
71 reviews
.21 miles away
Club Regina Cancun
472 reviews
.25 miles away
Nearby RestaurantsSee all 1,162 restaurants in Cancun
Sakura Sunset
357 reviews
.68 miles away
Black Hole
652 reviews
.67 miles away
Terraza Careyes
16 reviews
.68 miles away
NAVIOS Fusion Mexican Food
990 reviews
.11 miles away
Nearby AttractionsSee all 796 attractions in Cancun
Playa Delfines
5,028 reviews
1.16 miles away
Mayan Museum of Cancun
2,073 reviews
2.09 miles away
Dolphinaris Cancun
3,346 reviews
2.50 miles away
Ventura Park
412 reviews
2.50 miles away
Questions & Answers
Ask a question
DeAnna W
September 15, 2018|
Answer
Response from jucad82 | Reviewed this property |
Yes whilst we were there we could hear loud drilling (sounding like it was on the roof/8th floor as we were on 7th). It tended to be in the hours when you are out of the rooms though so not affected by it when round the pool... More
2
Votes
Beth C
September 11, 2018|
Answer
Response from Wrasse01 | Reviewed this property |
Hi! No that hurricane looks like it is just going to impact the US....have a great trip. You picked the best resort in Cancun IMO. 😁
2
Votes
Room Tips
"Room 125 was very nice. No idea about the others"
Read review
"We upgrade to the concierge level room and ocean view. Beautiful view and loved the spa hot tube in the lower..."
Read review
"Pefect resort for couples"
Read review
"Ocean View"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing