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Sun Palace

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Traveler (7815)
Room & Suite (2062)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Sun Palace
Special Offer: Package Deal
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Special Offer: Package Deal
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,566)
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5,772 results
Traveler rating
4,167
1,128
337
89
51
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LanguageEnglish
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4,167
1,128
337
89
51
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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1 - 5 of 5,772 reviews
Reviewed today via mobile

Upon arrival, everything was excellent. We were met with a cold towel, and some juice. The rooms were spotless and up to date, and everything we needed was there. The bar was stocked, but we did not really use it. The pools were wonderful, and...More

Thank Jonathan M
Hotel's Favorite
Reviewed October 21, 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
19  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded October 23, 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed today via mobile

My husband and I just got back from a week at Sun Palace, and wanted to highlight the pros and cons. First the Pros: Very quiet & relaxing for the most part, it literally forced us to relax. We got the concierge level, and had...More

Thank HudsonLove87
Reviewed yesterday via mobile

We have loved every minute at moon palace sunrise and have been very impressed with the driving services of Florencio whom has made this trip even better. Thank you Florencio! If you book the sunrise make sure you ask for him.

Thank Lance M
Reviewed 2 days ago via mobile

The experience here remains best for us. Thanks for all your kindness and perfect service. Once more, Could i can get info regatding the scent(room spray) ? I really want to purchase it but have no idea.More

Thank YeJi K
Response from GM_At_HotelZone, e-Concierge at Sun PalaceResponded yesterday

Dear YeJi K, Thank you so much for having the kindness of sharing your comments with us, we are grateful for your preference and confidence in Sun Palace. We shall keep working harder every day to ensure we meet all of your expectations during each...More

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About
Amenities
Top amenities
Pool
Room Service
Fitness Center with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
$355 - $644 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$355 - $644 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (7815)
Room & Suite (2062)
Pool & Beach (1633)
Dining (1051)
Amenities (90)
Business Center & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
Ask a question
Philipwoodw
May 20, 2018|
Answer
Response from Dan T | Reviewed this property |
Yes they do have USB charging ports
0
Votes
Keiran B
May 18, 2018|
AnswerShow all 6 answers
Response from GM_At_HotelZone | Property representative |
Thank you so much for sharing your concerns with us Keiran B, it will be a pleasure to host you at Sun Palace, we hope to choose us. Also, please note that due to the tropical weather in Cancun, forecasts are usually... More
2
Votes
Google Translation
Keiran B
May 13, 2018|
AnswerShow all 3 answers
Response from GM_At_HotelZone | Property representative |
Dear Keiran B, Thank you so much for contacting us and sharing your question with us. Usually, as long as the sporting event is not a Pay Per View, we should have it available since we have many sports channel at our lobby... More
1
Vote
Room Tips
"Don’t use the whole bottle of bubble bath in the hot tub lol"
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"Select the ones closer to the lobby if you don't want to do a lot of walking"
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"Concierge was great!"
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"well maintained and clean"
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