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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    10/1/2017 10/2/2017
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    $500
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    Traveler (7516)
    Room & Suite (1931)
    Pool & Beach (1592)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    Oct 1Oct 2
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (6,136)
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    1 - 5 of 5,381 reviews

    Reviewed yesterday

    We travelled to the Sun Palace as a nice getaway, were greeted very kindly and given a nicer room than what we had booked. I asked the concierge to give us something quiet if possible and we got room 203. It has a beautiful view...More

    Thank LikeBear
    A TripAdvisor Member
    32
    Reviewed 2 days ago

    This is an all inclusive hotel, food and drinks are great. We stayed for a week in early September, this was the 4th time we stayed in this hotel. We became VIP members since our second trip, that is how much we like the hotel,...More

    2  Thank A TripAdvisor Member
    Reviewed 2 days ago

    I booked this hotel in sept 16 for a surprise trip for my husband, I booked a lagoon view room, and couldnt wait to get there... On arrival, we were greeted with a hot towel and very big smiles from the very hard working meet...More

    4  Thank shazzy001
    Reviewed 3 days ago via mobile

    Wife purchased a blue sapphire ring from Sun Palace, Cancun lobby jewelry store using $300 resort credits and paying $100 in tax and excess amount past what was allowed to be used in resort credits. Upon arriving back to Ohio only a week later the...More

    2  Thank Dan F
    Reviewed 3 days ago

    I want to start by saying that our trip to Sun Palace was amazing! There were very few things that my wife and I could complain about (not that we wanted to find anything wrong). But I must say the entire staff did an excellent...More

    Review collected in partnership with this hotel
    1  Thank rcwmar21
    Response from pwinkler, General Manager at Sun PalaceResponded 2 days ago

    You are most kind in your comments. It would be sad-especially on a honeymoon-not to have impeccable memories. I do apologize for the issue with the hot water. It never should have happened. You pay for a special trip and you should get a flawless...More

    Le Blanc Spa Resort
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    Moon Palace Cancun
    22,236 reviews
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    Paradisus Cancun
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    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $317 - $675 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Orbitz, Booking.com, Travelocity, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com and Evoline ltd so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveler (7516)
    Room & Suite (1931)
    Pool & Beach (1592)
    Dining (1024)
    Hotel & Grounds (3426)
    Bathroom (90)
    Business Center & Event Rooms (32)
    Family and Play Areas (24)
    Nearby
    Sponsored by:
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    2.82 miles away
     
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    5.97 miles away
     
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    2.62 miles away
     
    Moon Palace Cancun
    22,236 reviews
    4.84 miles away
     
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    Ask a question
    Questions & Answers
    kevinfk
    September 20, 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear kevinfk, Thank you so much for getting in contact with us! Junior suites are located on the first and second floor of the building. If you requiere any further information please do not hesitate to contact me or share... More
    0
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    Google Translation
    june f
    September 18, 2017|
    AnswerShow all 3 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear june f, Thank you so much for sharing your question with us. Sun Palace is located on the km 19.5 in the hotel strip. You can easily take a bus from the public transportation system which will take you to the night... More
    0
    Votes
    gillianmc4
    September 14, 2017|
    AnswerShow all 3 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear gillianmc4, First and foremost, thank you so much for choosing us. It will be a pleasure to host you and make of your stay a wonderful experience. Room upgrades are usually subject to availability, I will be more than... More
    1
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    Google Translation
    Room Tips
    "The higher floors have amazing views"
    Read review
    "Order room service, and eat on the balcony with your mate! :)"
    Read review
    "The room we were in was 708. The only one tiny down side to the room is that it is a bit tired and needs a..."
    Read review
    "Get an ocean view, we were on the 8th floor and the view was beautiful"
    Read review
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