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Blvd. Kukulcan Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sun Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 272 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkeling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Seating area
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, Spanish
Hotel links
Special Price:30% off room rate

Location

Full view
7877Reviews1205Q+A100Room tips
Traveler rating
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Popular mentions
Annemarie Font wrote a review Yesterday
Staten Island, New York5 contributions
Start to finish was a great experience. The resort was clean and the room was spotless. I did a Lysol wipe check and I kid you not spotless. We had a room on the 8th floor and the view was just amazing. We spent our days at the beach. Elias was our server during the entire trip with beachside drinks and snacks. If management is reading this; give that man a promotion! He was amazingly attentive to not only my group but everyone on the beach. The snacks were good and the drinks were great. The had Tito’s vodka which is my go to so I was happy. We went to every restaurant and the experiences were great at all of them. This resort does a great job at creating a relaxing vibe. Would come back to visit again. No sargasso during our stay!
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Date of stay: September 2021Trip type: Traveled as a couple
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Leigh07049 wrote a review May 2021
Wisconsin18 contributions40 helpful votes
Hotel's Favorite
ROOMS: Beautifully re-done and super functional. Great bed, shower, hot tub, and balcony. You can push a "privacy" button or a "make up our room" button (nice touch!) Finally a resort that programs your wrist band to double as your room key (genius!) No more searching for the room key, losing it in the pool, or having it de-program! My only suggestion would be to get brighter LED lighting in the sink/closet area. And maybe replace the ugly brown macrame string lights (LOL!) BEACH: Gorgeous beach and sea! They work hard trying to rid the beach of seaweed (but it's kind of a losing battle!) Warning that this area is extremely windy and gets big waves and strong undertows! FOOD: The food was excellent at this resort. Our favorite restaurant was the Italian (the chef trained in Italy!) We also loved the authentic Mexican restaurant. The breakfast buffet was excellent. SERVICE: Over the top! These people bend over backwards to make you happy. Gracias to all of you! (Too many to name). ENTERTAINMENT: The best show by far is the fire show on the beach (don't miss it!) The other shows are kind of cheesy Las Vegas-type shows (we only made it through part of one). These shows are in the "ballroom" which is actually a small stage with theater-type seating. (We much prefer sitting at a table where they can serve cocktails). My suggestion would be to have less mediocre shows at 10 PM and have more entertainment like live music/bands or even a DJ between the hours of 7-10 PM in "The Bar" where people can dance. (I talked to other guests who agree with that idea!) We loved that there were pool tables and a ping pong table (although the ping pong table was outside and extremely challenging to play in the wind!) POOLS: Small but beautiful infinity pools (no lap pool). Main activity pool has some fun challenges (if you're up for that), a special drink of the day, and an authentic Mexican appetizer dish (YUM!) We could really do without the blasting dance music (and then the activity staff shouting on a microphone over the already too loud music!) One day there was a guitarist/singer who was really good (ahhh...much better!) Also, this is one of those resorts that you have to go put towels down on chairs at the pool early in the morning, or you won't get one. OVERALL: Great resort-would definitely recommend!
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Date of stay: May 2021
Value
Rooms
Service
4 Helpful votes
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Response from , Propietario at Sun Palace
Responded May 10, 2021
Dear Leigh07049, We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our awe-inclusive services, rest assured that your feedback is very important to us. Reviews such as yours are truly an enthusiastic inspiration to us as they encourage our earnest efforts to always deliver top tier service, and it is great to learn that our delicious food offerings, amazing staff's services and facilities have met your expectations. Furthermore, we appreciate your recommendations as they play a large roll in making each stay a memorable one to our guests, thank you for your comments. We hope to have the opportunity to welcome you in the near future, Warm regards, Walter Barbieri General Manager Sun Palace
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Azul C wrote a review Sep 20
Norwalk, California5 contributions1 helpful vote
We had a great time. The employees are very friendly. They help make the stay special. The resort is clean. The food is amazing! We ate at each restaurant and did not have one bad meal. The drinks are good too.
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Review collected in partnership with this hotel
Date of stay: September 2021
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Cathy W wrote a review Sep 19
Montville, Connecticut18 contributions17 helpful votes
Sun Palace was more than we expected. We have stayed at other Palace Resorts many times but have not had the chance to stay at Sun Palace. The staff, the food quality and service, the beach and pool are all fabulous. Every single member of the resort staff were pleasant, courteous, and helpful. If you are looking for an adults only, relaxing vacation with unbelievable food and service AND a fabulous spa than this is the place. I want to mention our Concierge Jayro, he made our week fantastic and totally awesome. Jaime, the wine steward, Marcus and Victor in the restaurants and Guadalupe the Italian restaurant chef who made us an unbelievable anniversary dinner to name just a few. This resort is top notch.
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Date of stay: September 2021
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William W wrote a review Sep 19
10 contributions10 helpful votes
Very nice hotel with multiple pools and entertainment on the Cancun Hotel Strip. Attentive staff and 4 interesting restaurants (Mexican, Italian, Steak House and Thai) plus changing menus and Chef's special menus and dinners kept thingws interesting. Active entertainment was available every day at one pool and the other was left more relaxing. Easy beach access with lounges and umbrellas and dring and food service on the beach. Our room was nice, I recommend floors 5 or 6 with an Ocean view unless you are going for a suite - then go for floors 7 or 8 for best views. Be sure to look for the Chef's special dinner and Wine Tasting opportunity (extra cost) or ask about special menus available at the Mexican and Italian restaurants for some off-menu items. All staff were friendly and pleasant. The Spa services we used were all wonderful and we would do them again. Covid tests were available on site. I'd be remiss if I didn't mention several folks who helped made our stay special. Claudia and Jayro are concierges who made everything easy,. Ricardo at the Coffee and Sweet Bar was always eager to please, Stephanie and Ricardo at the pool helped ensure everything there was smooth and effortless. Sommellier Jaime was always available, hosted a wonderful wine-tasting event and filled in well as manager at the Thai restaurant one evening. Jesus was our server at the 7 course Mexican menu in Aurora and made that wonderful and he served us several other times very well at the Mexican restaurant. David is a very attentive manager at the Italian restaurant and we really appreciated the excellent service from Yasaid there also. Elise, the manager at the Steak House is very involved and our server there, Gerardo on 2 occasions was excellent. Life Guard Juan stood out. Alejandro was our server at the Romantic Dinner on the beach and did an excellent job there and wherever we saw him. The Mexican restaurant is open for breakfast and lunch and many people stood out over our two weeks there including Alberto, Gerardo (also at dinner there), Phillipe, Jesus, Rodolfo and Felipe. Renata and Tabatha were exceptional as hostesses at the Mexican restaurant.
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Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip: Ocean view is best and rooms on or above the 4th floor are quiter.
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PRICE RANGE
$281 - $577 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
242
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Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Km 19. 5 Restaurant & Bar Cancun, and El Galeon del Caribe.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sun Palace have an airport shuttle?
Yes, Sun Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sun Palace?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sun Palace?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.1 miles) and Scorpion’s Temple (4.8 miles).