We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Blvd. Kukulcan Km 20 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
20 people are viewing this hotel
Hotel direct offer!Package deal
lovevacations
$321
View Deal
Booking.com
$414
View Deal
Snaptravel
$414
$310
View Deal
SAVE $104
Agoda.com$414
Orbitz.com$331
Hotels.com$331
View all 13 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (9182)
Dining (1221)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
Read more
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sun Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
Read more
Room & Suite (364)364
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Fishing
Karaoke
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Seating area
Laptop safe
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Languages Spoken
English, Spanish
Hotel links
Special Offer:Package deal

Location

Full view
7,707Reviews1,144Q+A100Room tips
Traveler rating
  • 5,805
  • 1,349
  • 388
  • 104
  • 62
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
638brianw wrote a review Yesterday
Cancun, Mexico18 contributions6 helpful votes
Chef Alfredo and his team are phenomenal. Our waiter Jesus was also tremendous. We were able to get a special chef’s dinner which consisted of 7 amazing courses, thank you for this wonderful experience. The manager Jorge was also very attentive and helpful as well as the hostess, unfortunately, I didn’t remember her name even though she know who I was when we came in to be seated!! We visited Aurora on 11/25/20
Read more
Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Share
Kevin D wrote a review Nov 24
1 contribution
If you want to be treated like royalty, go to Sun Palace. The staff makes this Palace resort top of the line in vacations. We have been there several times. We visited Oct. 16th-23rd, 2020. Now it is a month later, and we are still talking about some of the workers that impressed us with their service and their attention to listening to us, remembering our names and our favorite foods and beverages. I want to mention some names here that we speak fondly of in my home in Tennessee and with our friends. In the restaurant, Aurora, Fresia (tall and beautiful) and Gabriela were efficient and quick with warm smiles to help start your day. Alberto remembered us from 2 years earlier and had our breakfast drinks at the table the moment we sat down, he is wonderful! By the swimming pool and ocean area, Lora with activities and Sandra with the drinks and towels..both of these ladies were constantly moving yet friendly and immediately helpful. Alejandra, a waitress at the outside Mexican restaurant during the night show, was friendly, quick, and on top of things. Catarinna (spelling?) was a waitress at the bar and other outside events, awesome. Like I said, it is the people, the employees, at Sun Palace that keeps us coming back. We speak their names in my home as a reference to good people, great service. We take friends with us on vacations and make new friends from around the world while we are there. Go to Sun Palace, make friends, relax, and have a great time.
Read more
Date of stay: October 2020
Rooms
Cleanliness
Service
Helpful
Share
Response from GM Moon Palace, Owner at Sun Palace
Responded yesterday
Dear TennesseeKev, Thank you for your preference. It is certainly a pleasure to exceed your expectations and to provide an amazing experience. Thank you so much for making us part of your vacation and for giving us the honor of being your hosts for such outstanding moments. We will be delighted to receive you in the future and pamper once again as you deserve in this your home away from home. Sincerely, Walter Barbieri General Manager
Read more
daviswi wrote a review Nov 22
Brick, NJ4 contributions8 helpful votes
Just returned home from an excellent stay at Sun Palace. We haven’t been here in quite some time and was very pleased with the renovations they’ve made. Few things definitely worth mentioning...if you’re at the beach ask for Ivan Trujillo who serves the beach area. Ivan was extremely friendly, courteous, quick and very professional. He made our time at the beach very memorable and we are so pleased we were able to meet him. He went above and beyond assisting us with our needs. Great employee! Another beach employee that did an exceptional job was Erik who helped us daily with getting our towels and umbrellas. Hard worker! Now onto our sommelier Jaime Estrada. Wow!! He’s was tremendous!! Very well educated about all the wines he presented to us at the Art of a Wine tasting and pairing. He did a fantastic job informing us of his selections and even had us interest with him to figure out body, region and type of wines. Definitely worth attending! So many other Palace Resort employees who also did an amazing job! Wish I could remember all their names! But MUCHAS GRACIAS to the entire staff there!! Love Palace Resorts! See you next year!!
Read more
Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Share
Response from GM Moon Palace, Owner at Sun Palace
Responded yesterday
Dear daviswi, We feel flattered that you have given us the opportunity to host you for this time and most importantly is that you had a memorable vacation. We miss you already but we look forward to welcoming you back again soon to continue enjoying the sun, beach, relaxing pools and amazing atmosphere that only Sun Palace knows how to provide. Kudos to our friendly team for their commitment and impeccable customer service. Rest assured, here you will always have your home away from home. Sincerely, Walter Barbieri General Manager
Read more
Tym2Pla wrote a review Nov 22
Austin, Texas157 contributions73 helpful votes
+1
Even with our early departure to avoid the hurricane we had a fantastic trip. The remodel is stunning, staff amazing and the added Covid protocol was top notch. Nancy our Concierge was such a huge help when arrange our romantic dinner to be served in our suite, the sommelier teaching our wine class (I believe his name is Jaime) really knew his stuff and the food pairings were delicious. I've taken numerous wine classes and this was one of my favorites. Special thanks to Nashielii Vega for always making sure our Palace vacations are exactly what we need and want. I can't begin to thank her for the attention to detail when either making arrangements for our group travel or just my husband and I. We appreciate her more than she will ever know. Palace is our all-inclusive resort choice and we couldn't be happier.
Read more
Date of stay: October 2020Trip type: Traveled as a couple
Helpful
Share
Response from GM Moon Palace, Owner at Sun Palace
Responded 3 days ago
Dear Tym2Pla, We would like to thank you for choosing us and for sharing your lovely comments with us. Nothing is more important to us than your satisfaction and we are pleased to know that you received excellent service from our colleagues Nancy,Jaime, and Nashieli, they will be delighted to know that you enjoyed their company and service. We look forward to welcoming you again to Sun Palace and exceeding your expectations once again. Sincerely, Walter Barbieri General Manager
Read more
algamboa wrote a review Nov 22
Montgomery, Illinois43 contributions42 helpful votes
There were 6 of us, 3 couples, that arrived on Nov. 7th for 7 nights. Our room was third floor over the main pool. Thoroughly enjoyed the view and people watching having a great time at Sun Palace. The music didn't bother us as during the day we weren't in the room but on the beach or the pools...mostly the beach. Check-in was easy and cleanliness and employees wearing masks all the time and guests too while indoors. Not obligated to wear maskson the beach or pool areas. The food was very good and the drinks even better. The newly renovated Sun was just so beautiful and elegant top to bottom. Kudos to Palace resorts for a top notch job and making the rooms classy beautiful and every bar, restaurant, coffee shop, pools & snack bar feel like everything elegance. What really makes things go at Sun are the employees who are friendly hard working people. We definitely plan on returning to Sun Palace.
Read more
Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Share
Response from GM Moon Palace, Owner at Sun Palace
Responded 3 days ago
Dear algamboa, Thank you for your preference. It is certainly a pleasure to exceed your expectations and to provide an amazing experience. Thank you so much for making us part of your vacations and for giving us the honor of being your hosts for such outstanding moments. We will be delighted to receive you in the future and pamper once again as you deserve in this your home away from home. Sincerely, Walter Barbieri General Manager
Read more
Previous
PRICE RANGE
$281 - $577 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
252
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include NAVIOS Fusion Mexican Food, El Galeon del Caribe, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sun Palace have an airport shuttle?
Yes, Sun Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sun Palace?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.1 miles) and Scorpion’s Temple (4.8 miles).
Does Sun Palace have any great views?
Yes, guests often enjoy the ocean view available here.