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Sun Palace

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5,834 Reviews from our TripAdvisor Community

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Showing 5,122: English reviews
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Elk Mound, Wisconsin
Reviewed yesterday NEW

We stayed for our fifth time at Sun Palace in four years. As always it was amazing. Having been there so often we have gotten to know the staff. It was sad to see that some had left but there were many that recognized us right away and came up to say welcome home. Jose Daniel, Augustin, Fresha, Jesus, Beatrix,...

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Helpful?
Thank John L
Manassas
Reviewed yesterday NEWvia mobile

Wonderful visit to the Sun Palace. From arrival to departure a beautiful visit. The property is well maintained, peaceful and gorgeous ~ everyone was fantastic ~ so many gave us excellent care but Alejandro took awesome care of us on the beach, introduced us to the 'dirty monkey' yummy drink and provided excellent service, care and attention. Our morning buffet...

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Thank Lavertykt
Reviewed yesterday NEW

My boyfriend and I went for a week during Feb 2017, and had a fantastic time. The hotel was gorgeous, clean, and views were amazing. We were able to upgrade to a better ocean view for a very reasonable price. The food was mediocre, which I think is to be expected. Breakfast was outstanding, and we did find a great...

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Thank Lauren B
Reviewed 2 days ago NEWvia mobile

We had a fabulous week at the Sun Palace. Jussif at the Italian restaurant was awesome - great service (wonderful wine sommelier tooo) graciously made recommendations to match the wonderful cuisine and attended to our every need. Our room was spacious and clean but we spent most of our time enjoying the beautiful property - pools and beach. Araceli at...

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Helpful?
Thank Keith L
Minnesota
Reviewed 5 days ago NEW

Overall we liked the location/size/amenities of this resort, however, there are definitely some areas that could use improvement. Check-In - We were concierge-level and there was a bit of confusion when we tried to check-in at 3pm. Eventually, we were taking upstairs to the Concierge where we checked in. However, our room wasn't available so they told us to go...

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Helpful?
Thank beachluvr13
pwinkler, General Manager at Sun Palace, responded to this review

A very discerning customer. I like that. Read through most of your previous reviews. You certainly travel a lot! What worries me is your comments on the service. In most cases our staff are who save the day. But will certainly look into this. I do apologize for the inconveniences you encountered and will look into every one of your...

Johnstown, Colorado
Reviewed 5 days ago NEW

We recently returned from a week stay at Sun Palace on the Cancun hotel strip. This is a small resort on the beach with the sound of the water audible everywhere. The hotel is spotlessly clean, the rooms spacious and comfortable, the food great, and the staff absolutely wonderful and provided excellent service!!! We booked a photo session with DreamArt...

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Helpful?
Thank Phll B
pwinkler, General Manager at Sun Palace, responded to this review

It is great to be in our patrons' favor. We hope to maintain this status for the longest time. I agree on Dream Art photography. They are on the pricey side but worth it. Thank you so much for enjoying Sun Palace. Looking forward to 2018! pwinkler@palaceresorts.com

Sonora, California
Reviewed 5 days ago NEW

Second stay at Sun Palace. This is a very relaxing place. Adults only but still some activities that make it active and fun. Volleyball - pool and beach - music, bocce, horseshoes, etc. Two pools, one is quieter and one more active. Inside is a nice lounge with ping pong, games like Jenga, Connect Four, etc. and TV's and music....

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Helpful?
Thank BuzzinaroundSandy
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for returning! You are well on your way to becoming a regular. I am not sure this is politically correct but through your comments one can see you are a very loving couple. So great! And to boot, you hit it right on the dot: Salma has been recently incorporated to our PR team. She is a petite...

edmonton
Reviewed 5 days ago NEWvia mobile

Just visited Sun and must say it was a Awesome stay, from the food the beach and the staff were treated like royalty Thanks to Mike Mendez at guest services , and all the staff on the beach can't wait to return

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Helpful?
Thank iw720
pwinkler, General Manager at Sun Palace, responded to this review

That makes a crowd waiting for your next trip. We will be very happy to have you for yet a third time. We love it when our patrons are happy with their stay. This is what really qualifies us as a good resort. And that's just what you've done. Thank you, thank you! pwinkler@palaceresorts.com

Okemos
Reviewed 6 days ago NEW

The Sun Palace is consistent with a quality solution for Adults Only. This is not a party location, but a low key beautiful vacation spot. There are four restuarants which provide plenty of options and offer excellent choices. The Chefs Dinner was a pleasant surprise. While expecting the dinner to be well done, the entertainment was a great addition. Food...

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Helpful?
1Thank Dennis S
pwinkler, General Manager at Sun Palace, responded to this review

We will keep fighting for our five point review. But you have to return for that. I didn't know the chef has his own popcorn. Will try it. Thank you for the tip. Consistency is very hard to achieve when your product is essentially human beings as guests and human beings delivering the product, so i value your comment very...

Sacramento, California
Reviewed 6 days ago NEWvia mobile

I have stayed at 5 other Palace Resorts. This was my first time at Sun Palace. I chose it due to its location and adult only. Resort is very nice. Concierge rooms have great views and large balconies with lounge chaise and table with chair. Also you can get nice scented oils set up for spa like smell in the...

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Helpful?
1Thank Bcoupe
pwinkler, General Manager at Sun Palace, responded to this review

We are very proud of our concierge rooms and try to make them a special treat for our guests who enjoy them. We tried to do the water sports here but the ocean is very unpredictable. Trying to launch a kayak or surfboard was not the best idea we've had. There are many days when I wish we did have...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $382 - $652 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#16 Spa Hotel in Cancun
#17 Family Hotel in Cancun
#18 Luxury Hotel in Cancun
#19 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Sun Palace staff and other travelers.
683 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We have only stayed in the Concierge level rooms but I have not heard of any that are not perfect”
 of 5 bubbles J1548VUjohnl, yesterday | Read review
“Lower floors near the lobby are loud at night, sound travels from the night time music activities right to your room.”
 of 5 bubbles laurenbU7337MX, yesterday | Read review
“Concierge level rooms are a great upgrade.”
 of 5 bubbles phllb, 5 days ago | Read review
“All rooms are nice, obviously ocean view is preferable.”
 of 5 bubbles BuzzinaroundSandy, 5 days ago | Read review
“5th floor excellent--concierge floor”
 of 5 bubbles 413denniss, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question