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Sun Palace

Travelers' Choice award winner
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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5,360 Reviews from our TripAdvisor Community

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Showing 4,725: English reviews
San Jose, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

The sun Palace would be the third palace elite hotel group that I stayed in. I was expecting so much more because my stay at their two previous hotels one in Cancun and the other one in Jamaica were very nice. I was very disappointed in the service. I booked my trip and had transportation already set up and it... More 

Helpful?
3 Thank dnurnberg
Montreal, Canada
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent a week from June 24th to July 1st. Came back to this hotel because we absolutely adore it! Food is awesome, service is always quick and efficient, everyone is happy to help you. Shout out to Dalia in the buffet, always smiling and happy, and another gentleman at the Asian (I forgot his name) was always smiling and sweet... More 

Helpful?
3 Thank Luana0909
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

After spending 11 wonderful days at Sun Palace I can only think that anyone who gives this hotel less than 4 or 5 stars are "glass half empty" kind of people. This was BY FAR the best holiday we have ever had and I truly believe it will be hard to top. We are from the UK and I remember... More 

Helpful?
6 Thank India F
Jacksonville, Florida
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the pick up at the airport we were welcomed and our comfort was top priority. We were greeted at the resort by smiling staff who offered dampened towels to refresh us after our travels and a beverage to enjoy while we checked in. We enjoyed the food, the spa, the pool and the beach! There was always something going... More 

Helpful?
2 Thank Avsimmons
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Sun palace was more than we could've imagined. We arrived and had many issues with our credit card. We arrived on a Sunday so we were unable to contact our bank until the next day. They allowed us to pay one nights price and come back later to pay the remaining balance. The rooms were so spacious and wonderful. We... More 

Helpful?
2 Thank Holly N
pwinkler, General Manager at Sun Palace, responded to this review

It seems these days we all have issues with credit cards. There hare so many requirements and safety issues that one feels bogged dwon in red tape. I understand there are many hazards, but....well. We are here for our guests. If you have a problem we will do whatever we can to resolve it or at least be of assistance.... More 

Atlanta, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I came to Cancun for our one year anniversary and picked this resort mainly because it was an ADULT ONLY resort!! It was so nice to enjoy peace and quiet all day, every day! After you check in, a memeber of the elite program will stop you and try to get you to book adventures during your... More 

Helpful?
1 Thank Sarika P
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for such a detailed description. I hope you are a writer as our reading is easy and entertaining. Very informative as well. Undoubtedly our size is one thing most of our guests enjoy. You do not have far to walk anywhere. And our location, as you so aptly mention, is quite central between airport and downtown. The only... More 

Grove, Oklahoma
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I vacation twice a year so we have the opportunity to stay at many resorts. As far as we're concerned, Sun Palace is at the top of the list of our favorites. The service is 2nd to none, especially at meal time. Two waiters stand out in my mind, Jesus and Ricardo and both of them work... More 

Helpful?
1 Thank dreamteam_10
pwinkler, General Manager at Sun Palace, responded to this review

Why: Thank you! To be totally honest, there is a magic to this hotel. We do work hard with our team to insure that knowledge is passed around. But the real merit is contained within the fact of having people from Mexico working with us who are innately friendly and welcoming. Many a time have I been congratulated for my... More 

Kansas City, Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

We spent eight days at Sun Palace in Cancun, Mexico. Sun Palace is an all inclusive, couples only resort that provides anything and everything you could possibly desire to relax and unwind. Having never experienced an all inclusive resort I have no comparisons to make, but was amazed at the quality of the food and attentiveness of the staff.

Helpful?
1 Thank JG521
pwinkler, General Manager at Sun Palace, responded to this review

No comparisons needed. If you found everything you expected you enjoyed. That is really the reason fo your travel. pwinkler@palaceresorts.com More 

England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed for a week of winter sunshine in December and really had a good time. We had a junior suite on the fourth floor with a fantastic view looking out over the ocean. The bed was lovely and comfortable. The only thing we found a bit odd was the open plan bathroom. However, I appreciate that this is primarily... More 

Helpful?
2 Thank Eralc3891
Nebo, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Sun Palace gave my daughter and myself a full 5 star visit!!! We were greeted with a cold cloth, a flower, and a refreshing drink on arrival by friendly and courteous staff. Our room was amazing: beautifully decorated, hot tub, balcony, and perfect ocean view! They have at least 2 pools and a jaccuzzi pool. They have 4 restaurants... More 

Helpful?
3 Thank grannynut09
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $309 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#8 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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