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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
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    1/4/2018 1/5/2018
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    $676
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    Traveler (7580)
    Room & Suite (1941)
    Storyboard
    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Jan 4Jan 5
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (6,279)
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    1 - 5 of 5,513 reviews

    Reviewed yesterday

    It’s the first time we have visited Cancun and stayed at the Sun Palace Hotel, we will definitely be going back again. I couldnt have asked for a better hotel. It was just truly amazing. The food was great. The hotel staff were so polite...More

    Review collected in partnership with this hotel
    Thank Tahira R
    Hotel's Favorite
    Reviewed October 21, 2017

    We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

    Review collected in partnership with this hotel
    7  Thank Barry100085
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded October 23, 2017

    That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

    Reviewed 2 days ago

    This was a return trip for a small group of couples and I have to say the service and the food were great, the small hotel setting allows for exceptional service, and special requests, I would like to thank Nathaly, Claudia, Chef Antonio, and a...More

    1  Thank Diane K
    Reviewed 2 days ago

    There is a reason we keep returning to the Sun Palace. With the consistent good food, excellent service and beautiful beaches, we know what we're getting each time we visit. The hotel manager, Pablo makes sure everything runs smoothly. From the time you step into...More

    Review collected in partnership with this hotel
    Thank jameslinusg
    Reviewed 4 days ago

    Trip to Cancun Hotel: Sun palace All-inclusive through Costco travel Let us start with the bads, the management staff at sun palace was focused on making money from the customers that had already paid for their all-inclusive trip. Upon arrival, we were offered a 90-minute...More

    1  Thank beach-walker-1971
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 3 days ago

    We sincerely regret to know this is the perception you have from Sun Palace. This is definitely not the kind of experience we strive to provide for our patrons. We have shared a private message with you in hopes of receiving further details. Your feedback...More

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    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • $377 - $727 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Orbitz, Hotels.com, Booking.com, Hotwire, Travelocity, Cancelon, Evoline ltd, getaroom.com and TripOnline SA so you can book your Sun Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveler (7580)
    Room & Suite (1941)
    Pool & Beach (1604)
    Dining (1028)
    Hotel & Grounds (3463)
    Bathroom (90)
    Business Center & Event Rooms (32)
    Family and Play Areas (25)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    mexicoplumber
    December 14, 2017|
    AnswerShow all 3 answers
    Response from GM_At_HotelZone | Property representative |
    Dear mexicoplumber, Thank you so much for contacting us! Our pools are equipped with a heating system to keep them at a very refreshing temperature the whole day, which you will definitely enjoy combined with the Sun in... More
    0
    Votes
    Room Tips
    "Go for the room with the Jacuzzi inside the room for more privacy."
    Read review
    "try to get a beach facing room nice views up the beach"
    Read review
    "I love the concierge level rooms for the little extras but there isn't a bad room in this hotel. They..."
    Read review
    "pay the up charge for a ocean view. Well worth the extra $80."
    Read review
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