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Renaissance Cancun Resort & Marina

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Boulevard Kukulcan Km 1.5, Hotel Zone Cancun, Quintana Roo Hotel Zone, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (237)
Dining (41)
Room & Suite (31)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Cancun Resort & Marina
Updated 07/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Renaissance Cancun Resort & Marina sits in Puerto Cancun, Mexico, an exclusive area at the beginning of the hotel zone only 10 minutes from downtown Cancun. We are within walking distance of the beach and close to Marina Town Center, Cancun's entertainment zone.
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Room & Suite (31)31
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Concierge
Non-smoking hotel
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
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Location

Full view
69Somewhat walkable
Grade: 69 out of 100
18Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
179Reviews26Q+A23Room tips
Traveler rating
  • 132
  • 28
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  • 8
Time of year
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Popular mentions
Tc A wrote a review Nov 18
2 contributions
Best place to stay. Amazing the breakfast at Kaajal is amazing. Beautiful walk on the marina to the out door mall filled with beautiful restaurants. I will for sure stay there next time. Also not to forget the friendly staff always there to help you and give you advise
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Date of stay: November 2020Trip type: Traveled with friends
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NYC wrote a review Oct 2020
24 contributions
+1
My second trip staying at the Renaissance Cancun Marina and I’m already planning my 3rd trip. The COVID precautions were in place so the four of us felt safe. The festivities started soon as we arrived. A round of Margaritas before we went up to the rooms. Like clockwork, everyday when we returned back to our rooms they were clean and fully stocked, the breakfast buffet is the best, 5 star service, professional staff and they speak good English so there were no language barrier for us. I recommend for couples looking to get away from the hectic Hotel zone.
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Date of stay: October 2020Trip type: Traveled as a couple
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cooljeff2015 wrote a review Oct 2020
Longport, New Jersey39 contributions40 helpful votes
You may be thinking, hey there's no beach. You'd be wrong. You can use the beach club, they have a shuttle, or it's about a 10 minute walk. It's a pretty nice beach, and the pools are small but nice, and they have a restaurant and full bar, and the WiFi is super fast. So don't worry about that. The hotel is next to rather large mall that has everything you could want. There is a gourmet food court that is really good. A great area, something for everyone (from Foie Gras to Dominoe's pizza LOL). It's a really nice spot overlooking the marina. There are also a number of really good restaurants in the mall. Great food over there. The hotel itself is extremely well run. The staff are totally amazing. I've been here for 10 days, and I can't say enough about the staff. A small hurricane came in--poof, they have covers for the balconies and windows to keep the rain out. I needed to print some work documents--email them, poof, done. Finally, if you can get the breakfast option, get it. The food is really good. Omelette station, and all of the favorites you would want, including my favorite--and enchilada stand where you can get fresh made enchiladas cooked in a pizza oven. So good. It's also open later, so realistically you could eat and early lunch. Great food, great service. The pool at the hotel is small, but adequate. Bottom line, you cannot go wrong with this place. It's got everything you would want or need. If you are a total beach bum and that is all you care about, go elsewhere. But if you want a variety of things to do, a variety of walkable food choices, and excellent service, this is your place in Cancun. I will miss this place when the time comes to leave and all the great staff who made my stay a wonderful experience.
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Date of stay: October 2020
Rooms
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Sleep Quality
Room Tip: all of the rooms have a good view. One side is marina view, other side is ocean view from the...
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1 Helpful vote
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Globe747trotter wrote a review Oct 2020
Luxembourg City, Luxembourg11 contributions3 helpful votes
I Needed a hotel around Cancun due to Hurricane Zeta. By the time I arrived the preparations for the Hurricanes arrival were well underway. I was impressed by the way all the windows and doors were wrapped up 👍 The room was nice and clean and breakfast was great.
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Date of stay: October 2020Trip type: Traveled as a couple
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Sally N wrote a review Oct 2020
New York City38 contributions44 helpful votes
This is our third trip here and it’s a measure of how wonderful we think this place is, that we felt safe to return during a pandemic. We’ve been here two days and sadly, our confidence has been badly dented. Let me start by saying that the hotel does seem to be working hard to make the environment safe, with all safety protocols in place that you’d expect. Where they fall down is when guests are non-compliant. We’ve been horrified to see guests receiving service in common areas such as the reception desk and buffet, without wearing a mask, even though it is clearly stipulated that masks are required. When we queried this with a receptionist, she said that “there is no protocol” for enforcing mask wearing. We spoke to the manager Alejandro about this issue and he said that they are unable to enforce this rule with non-compliant guests, for fear of offending them. We pointed out that a ‘no mask, no service’ policy should be in place and that it is better to offend selfish individuals, than risk spreading this virus, sickening and killing people. He promised to discuss this matter with his management team and we’ll see if anything is done. The other issue is cleanliness in the gym. I’ve used this gym many times on our visits and it’s always been immaculately clean. Today it was in a disgusting state. The air conditioning was switched off, which meant that the floor and every surface were slick with gross humidity - a slipping hazard waiting to happen and unsanitary air filtration in an area where people are exercising and breathing heavily. Used water cups, a hand towel, and paper cleaning wipes were left strewn around on the equipment and furniture. There were no clean water cups and very little water was left in the cooler. I had to go down to reception twice to ask for the air conditioning to be turned on and was told that it took a while for it to kick in. The lady on reception even suggested that I phone ahead in future, to request that the air conditioning be switched on, before I venture in there. As I pointed out, the air conditioning should be switched on all the hours the gym is open - it’s simply dangerous to do otherwise. I note that another TripAdvisor reviewer complained about this issue in August this year, so management clearly doesn’t care. It took 25 minutes before the air conditioning started functioning and a further 30 minutes before two members of hotel staff wandered in separately and removed a couple of the stray dirty cups. I had to ask the second one specifically to remove the dirty hand towel left on one of the weight machines. By the time I left - more than an hour after I first complained - there were still dirty cups left lying around and the clean cups and drinking water had not been replenished. Luckily there are plenty of disinfectant wipes/spray/bottles of hand sanitizer left in the gym, which is just as well, because clearly, it’s up to guests to keep this public area clean. The whole frustrating experience showed that staff are ignorant of or poorly trained on the necessity for strict hygiene and a prompt response to guests’ needs with regard to COVID safety. As I told the manager, the things I’ve described undermine my confidence in this hotel’s ability to keep guests safe. I don’t want to feel this way, because this is a lovely property, with really wonderful staff, but I don’t feel safe here, right now.
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Date of stay: October 2020
Cleanliness
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Response from Iliana Cortes, General Manager at Renaissance Cancun Resort & Marina
Responded 5 weeks ago
Dear Sally N It was my honor to greet you this morning and listen to what recognized guests like yourself & your husband has to share regarding your recent experience in your home: Renaissance Cancun Resort & Marina. Most importantly, your precise assessment communicated to the explorers and travelers around the globe via the TripAdvisor community platform. As we comment this morning of Friday, October 23th, your feedback has been identified, analyzed, and shared for intensifying our service and protocols procedures to provide the highest level of hospitality that you deserve. We are delighted to be your stay option during your Mexican Caribbean travel. On behalf of the entire Renaissance Cancun Resort & Marina team, we would like to apologize for not meeting your highest expectations. We will be charmed to have one more opportunity to still serving you with service quality at the level that you deserve during your stay until October 27th and further on any of your upcoming trips. If there is anything else I could do for you, please do not hesitate to contact me. I am at your complete disposal. Cordially Iliana Cortes General Manager
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PRICE RANGE
$80 - $179 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
180
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Frequently Asked Questions about Renaissance Cancun Resort & Marina
Which popular attractions are close to Renaissance Cancun Resort & Marina?
Nearby attractions include Puerto Cancun Marina Town Center (0.1 miles), Barezzito Puerto Cancun (0.09 miles), and Cinépolis Puerto Cancún (0.1 miles).
What are some of the property amenities at Renaissance Cancun Resort & Marina?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Renaissance Cancun Resort & Marina?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Cancun Resort & Marina?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Cancun Resort & Marina?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Cancun Resort & Marina?
Conveniently located restaurants include MeroToro Cancún, CAO de Tierra y de Mar, and Cenacolo Puerto Cancún.
Are there opportunities to exercise at Renaissance Cancun Resort & Marina?
Yes, guests have access to a pool and a fitness center during their stay.
Is Renaissance Cancun Resort & Marina located near the city center?
Yes, it is 0.9 miles away from the center of Cancun.
Are any cleaning services offered at Renaissance Cancun Resort & Marina?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Cancun Resort & Marina offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Cancun Resort & Marina?
Many travelers enjoy visiting Scorpion’s Temple (4.6 miles).