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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 03/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Cancún
Updated 03/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 271 hotels in Cancun
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.3
GreenLeaders Platinum level
See why so many travelers make Iberostar Selection Cancun their all-inclusive resort of choice when visiting Cancun. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you. Guest rooms offer amenities such as a flat screen TV, a minibar, and a refrigerator, and guests can go online with free internet access offered by the all-inclusive resort. Iberostar Selection Cancun features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Iberostar Selection Cancun, free parking is available. For those interested in checking out Avenida Kukulkan (2.6 mi) while visiting Cancun, Iberostar Selection Cancun is a short distance away. While visiting Cancun, you may want to try some lobster at one of the nearby restaurants, such as Harry's Cancún, Puerto Madero, or Porfirio's Cancún. We’re sure you’ll enjoy your stay at Iberostar Selection Cancun as you experience all of the things Cancun has to offer.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Tennis court offsite
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
26Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
Blvd Kukulcan Km 17, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
7910Reviews1382Q+A100Room tips
Reviews
Traveler rating
- 5,115
- 1,665
- 666
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- 238
Time of year
Traveler type
Language
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- English
Popular mentions
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Most Recent
Ok ….. we started with a few hiccups on arrival, but after some dialogue with the management we solved everything. And oh man did they go overboard to make sure everything was up to 5 star hotel. Nelson our personal concierge and Miguel the manager they went above and beyond to make this a special trip. From complete frustration to absolutely happy and thankful for the staff and attention to solving all issues. I am truly happy and thankful for the entire company of Iberostar for being customer conscience in all details Definitely recommend to everyone for family trips
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We stayed at this resort in August 2020. We had an ocean view room in the 1st floor of the main building. The room was clean and decent with a balcony. It is a typical room. While there our friends were gold members so we decided to upgrade (for an extra cost) during our stay as well and it was worth it!! We had private beachside service the server ISRAEL was beyond amazing and accommodating to our group! We visited all the restaurants including the buffet and the food was good and fresh. My favorite restaurant was the hibachi. The grounds were very well kept and clean. The resort is not too big so you can around by foot to anywhere you have to go. Our other family members stayed at a beachside villa with a private pool, that is worth it if you are looking to be more private. We visited the Spa as well and the service was great we had couple massages and we used the pool and sauna that was included. You can easily be there for half a day just relaxing. Also, the resort lobby smells amazing!!!! I know this may sound silly to mention but if you visit you will see what I mean! The covid testing process was easy and seamless. Plan ahead! But overall, I would recommend a stay here for couples or families and I would love to go back someday! …
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancún
Responded Sep 2, 2021
Dear guest, We would like first of all to thank you for your kind review of your recent holiday at Iberostar Selection Cancun. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Cancun
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+1
1st time in Cancun and we loved it. Everyone was so friendly and helpful. Pools, beach, and entertainment were excellent, bars everywhere and drinks were good. Food was good too. The only downside was the rooms, they need some remodeling, specially the bathrooms. With all being said, we will love to come back.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded yesterday
Dear guest, It was a pleasure to host you at Iberostar Selection Cancun on your recent holidays. We are glad to read that overall you had a wonderful stay with us. Likewise, we would like to mention that as our main goal is to provide our guests with an amazing experience, we are concerned to read that there were some aspects of your stay that were not of your liking and we will forward your feedback to the corresponding departments. We hope to host you once again to create a memorable experience together. Sincerely, Quality Manager Iberostar Selection Cancun
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Check in and hotel very terrible. Room very smell of mold and dirty. Buffet lunch and diner completely was nothing to eat and dinner very much left over from lunch. Very old food. Do not come to this hotel. Ratting is not true and that is what we got trap and cheat. We traveled alot in 25y specially in Mexico but this is the worstest experience we got. We group of 35 people and we all disappointed.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded yesterday
Dear guest, Thank you for choosing our Resort and for taking the time to share your feedback with us. As our main goal is to offer our guests the very best possible experience, we are saddened to read that you did not enjoy your stay with us. Allow us to mention that we were very surprised to read your comments on cleanliness, with thorough cleaning being an absolute must for Iberostar we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness. For future occasions, we strongly encourage that you contact a member of our staff in the event of finding any failure in this area. It is of prime importance for us to provide total confidence as far as cleanliness is concerned and we will always be more than happy to rectify any situation which is not in accordance with our established high standards. We regret any inconvenience that this has caused you. Furthermore, we would like to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please our valued guests three times a day without exception. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us. Once again, we thank you for your feedback and we hope that you had a safe trip back home. Best regards, Quality Manager Iberostar Selection Cancun
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+1
First of all the property is very convenient from airport which is a big plus with all the ongoing construction. Alcoholic drinks, coffee shop and kids club were our favorites and we will probably return because of these three things.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were at Ibero Star Cancun for the celebration of my niece’s 30th birthday! We wanted everything to be just right for this significant event. We approached Michael (Hamlet) with our request for a birthday cake. His reply was yes! we can do that! Tell me what you would like. There was no hesitation on his part, and he eased our minds immediately! Realizing that the order had to be placed with a bakery in town, he commissioned Mercedes Silva to provide our cake. Michael acted as our liaison with the bakery, ever patiently forwarding questions about each detail, which resulted in a delicious professional cake for my niece’s birthday. He delivered on his promise to provide us with exactly what we wanted. Five stars to Michael!
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Be sure to check out the notice board to be aware of entertainment offerings.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded yesterday
Dear guest, First and foremost, we thank you for choosing Iberostar Selection Cancun to celebrate such a special occasion. We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our colleague will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that the efforts of our colleague have left a good impression on you. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Best Regards, Quality Manager Iberostar Selection Cancun
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I read a few negative reviews on here but I am happy to say that any worries I had were unfounded. We had a great stay here in July 2022. Rooms were clean, booking restaurants was easy, easy to get sun loungers and great set of activities. The only negatives were the lack of lunch options and the lifts (only 2 working).
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded yesterday
Dear guest, Thank you for taking the time to share your experience with us. We are delighted to read that you had a great vacation experience. Likewise, we thank you for sharing your observations as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences. We hope to have the honor of hosting you once again on your upcoming vacations. Kindly, Quality Manager Iberostar Selection Cancun
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The kid’s club is amazing. My daughter loved going to Star Camp. They offered a variety of activities and the facilities were great. The staff was incredible, very kind and friendly with the children. My 7 year old daughter had an amazing time and was always happy to go. Definitely made our stay at Iberostar much better.
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Date of stay: December 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded yesterday
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. Best Regards, Quality Manager Iberostar Selection Cancun
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Few and dirty elevators, dirty rooms, dirty glasses and bottles, the restaurant staff was rude and disrespectful. I didn´t expect this from a hotel not so cheap. I was disappointed and I don´t recommend the hotel.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I visited Iberostar from July 28-Aug 2nd. Overall experience: 4.5 stars Thanks to all the Iberostar hotel staff members who make your stay comfortable and easy in every possible way!! Pros: 1. The food is fresh wherever you eat. 2. Any special request you make like food for the baby etc. is accommodated happily. 3. Overall the vibe of the place is very friendly. 4. You will see cleaning staff all day around to maintain the property. 5. Room service is great. Cons: 1. Elevator is a major issue. With one elevator broken and only 2 operating , it can be a long wait. 2. No air conditioner in the corridor or the elevator. It can be really bad at times. 3. They try and dilute your drinks with lots of ice (Donot forget to mention- Less ice) 4. There are 5 on-site restaurants for which you need reservations. They do not entertain walk ins AT ALL. please make reservations prior to your arrival @ cunrp2@iberostar.com. Mention your name and date of arrival. Trust me donot miss this part or you will land up eating at the buffet restaurant all day. 5. Ocean is full of sea weeds so swimming at the beach is not an option. Pools are great and only option. Overall a great resort and enjoyed it thoroughly. :)…
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Ocean view superior rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancún
Responded 5 days ago
Dear guest, Thank you so much not only for choosing Iberostar Selection Cancún but also for taking the time to share your experience with the Trip Advisor community. We are happy to hear that you had a great time at our resort and that our ... were of your liking. Likewise, we thank you for voicing out your concerns with us as your comments allow us to identify the areas where we need to improve our service; thus, your observations will be forwarded to the corresponding departments for a proper follow-up. It will be an honor to receive you once again in the near future! Friendly regards, Quality Manager Iberostar Selection Cancún
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PRICE RANGE
$294 - $429 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar cancun hotel cancun, hilton cancun hotel, hilton golf spa resort cancun, hilton cancun resort
FORMERLY KNOWN AS
Iberostar Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
426
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Claim Your Listing Frequently Asked Questions about Iberostar Selection Cancún
Which popular attractions are close to Iberostar Selection Cancún?
Nearby attractions include Puerto Maya Cancun (0.5 miles), Playa Delfines (0.4 miles), and Mayan Museum of Cancun (0.5 miles).
What are some of the property amenities at Iberostar Selection Cancún?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Cancún?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Cancún?
Conveniently located restaurants include Bacoli Tratoria, Restaurante Cüa, and Condimento Restaurant.
Are there opportunities to exercise at Iberostar Selection Cancún?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Cancún have an airport shuttle?
Yes, Iberostar Selection Cancún offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Selection Cancún have airport transportation?
Yes, Iberostar Selection Cancún offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Cancún offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.