Iberostar Selection Cancun
Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
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About
#68 of 275 hotels in Cancun
Location
4.6
Cleanliness
4.5
Service
4.5
Value
4.2
GreenLeaders Platinum level
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Tennis court offsite
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:Cancun with up to 20% off! Get your exclusive Iberostar discount here
Location
72Somewhat walkable
Grade: 72 out of 100
35Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Boulevard Kukulcan Km. 17, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
8389Reviews1403Q+A100Room tips
Reviews
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Had a great time. Staff did more than enough to make sure we had a perfect vacation. Good food, amazing views, clean room and nice environment. Uriel Perez did a great job. Over all would definitely recommend.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
We stayed at this resort in August 2020. We had an ocean view room in the 1st floor of the main building. The room was clean and decent with a balcony. It is a typical room. While there our friends were gold members so we decided to upgrade (for an extra cost) during our stay as well and it was worth it!! We had private beachside service the server ISRAEL was beyond amazing and accommodating to our group! We visited all the restaurants including the buffet and the food was good and fresh. My favorite restaurant was the hibachi. The grounds were very well kept and clean. The resort is not too big so you can around by foot to anywhere you have to go. Our other family members stayed at a beachside villa with a private pool, that is worth it if you are looking to be more private. We visited the Spa as well and the service was great we had couple massages and we used the pool and sauna that was included. You can easily be there for half a day just relaxing. Also, the resort lobby smells amazing!!!! I know this may sound silly to mention but if you visit you will see what I mean! The covid testing process was easy and seamless. Plan ahead! But overall, I would recommend a stay here for couples or families and I would love to go back someday! …
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancun
Responded Sep 2, 2021
Dear guest, We would like first of all to thank you for your kind review of your recent holiday at Iberostar Selection Cancun. Such a friendly review of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was great vacation! If you’re looking for water/sand/sun- this resort is for you! Main pool wasn’t overcrowded at time we were there, (nether whole resort), tried a lot of new cocktails, good entertainment during the day (if you’d like to be involved), well maintained and amazing staff (all!!!!!) , just step away from “Cancun” sign (we walked on the beach to get there), view from our villa room worth a million! But have some a little issues also. Don’t have tropical/garden feeling, not much evening entertainment, not everything perfect in even expensive room.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed at Coral Level for our babymoon and loved it. The coral level rooms have bath tubs on the balcony which we loved!! Would definitely consider coming back to Iberostar resorts in the future as a family as the main resort seems to be very family friendly. Staff were super nice and welcoming which made a bulk of this experience.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great Family Vacation Overall we had a good time. Upsides were the service. Especially Enriqueta at the Starcafe, Laisa from the pool and Martin from the Buffet. Very attentive and always ready to help and make your vacation more enjoyable. Downsides: The hotel needs maintenance really bad, the AC does not properly work. We had a good time and maybe will come back.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancun
Responded 3 days ago
Dear guest, First and foremost, thank you for choosing Iberostar Selection Cancun on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed of an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. On the other hand, allow us to mention that we do try to take care of every detail so that our guests enjoy their stay with us and we strive daily for complete customer satisfaction. We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms and our facilities in tip-top conditions, however, we will pass on your comments to the proper department for their consideration. Likewise, we thank you for your sharing your observations and we look forward to welcoming you back again. Until then, we wish you all the best. Kind regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been to Iberostar before in the Dominican and it was an amazing experience so we decided to book in cancun. Our experience in Mexico was nothing like our stay in punta cana. Hotel was very dated. Has us do a presentation about the Iberostar club and they were extremely strong handed. It really turned us off, we contemplated it but it made us extremely uncomfortable. I’m glad we decided against it because by the end of our stay we didn’t want to be there. We were locked out of our room while we were sitting on our patio. We had a swim up pool room. Received incorrect room service. Room service would not deliver to our patio ATTACHED to our room. People who didn’t have swim ups would take our chairs and stay all day. You pay a premium for the more private area but you do not even have a place to sit. There was a very uncomfortable confrontation while at dinner one night in the Mexican restaurant. We did not feel safe. The staff did not seem to do anything about it. The man was screaming belligerently drunk while everyone was trying to enjoy a nice dinner. Come to find out this guest had MULTIPLE altercations in different areas that same day. Safety is a huge priority for us. We saw that same man later at the bar, drinking MORE and thought he would retaliate, we left immediately. Overall, not a great stay. We won’t be staying at Iberostar anymore.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had four rooms. I had a single son in one, My daughter, husband and son in another. one of my sons, his wife and three children in the third room and my wife and I in the fourth we all got sick. We got home four of us were diagnosed with E. coli. And three of the people got sick there, vomiting, and diarrhea. Would not recommend this hotel It’s weeks ago and we’restill sick
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Promocionar at Iberostar Selection Cancun
Responded 3 days ago
Dear Guest, Thank you for choosing Iberostar Selection Cancun for your recent holiday. We are a company committed to excellence, relying on continuing innovation, evolution, and constant enhancement of all aspects of the services we offer. We always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. Therefore, our Executive Chef daily supervises that the food is prepared with the highest levels of hygiene and quality, from the moment each dish is prepared, until we deliver it to our guests. It is worth to mention that in order to ensure High Quality standards, we have daily inspections carried out by our Quality & Hygiene department and a third party company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. We reiterate the seriousness with which Iberostar Hotels & Resorts takes all matters relating to the safety of our guests and our complete commitment to their well-being. Once more, we thank you for your feedback. Best regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience so far, Flor and Ramiro in Vértigo bar are the best. I would highly recommend the resort to friends and family, it has a bit of everything and it's been a pleasant stay for me and my family
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Date of stay: May 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancun
Responded 3 days ago
Dear guest, It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. Once more, we thank you for writing and sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enriqueta at the Cafe was very helpful and pleasant. We enjoyed getting our coffees and snacks daily. They typically have a bunch of hot and cold coffee and beverages, small sandwiches, Flatbread, and pastries.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancun
Responded 3 days ago
Dear guest, We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Cancun. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best. Kind regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service. Very nice people specially from Anais from the lobby bar. Loved the food, the views from the hotel. The amazing installations and the kindness of everyone who’s working at the hotel.
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Date of stay: May 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Cancun
Responded 5 days ago
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Selection Cancun
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$296 - $419 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar cancun hotel cancun, hilton cancun hotel, hilton golf spa resort cancun, hilton cancun resort
FORMERLY KNOWN AS
Iberostar Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
426
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Claim Your ListingIBEROSTAR SELECTION CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)
Frequently Asked Questions about Iberostar Selection Cancun
Which popular attractions are close to Iberostar Selection Cancun?
Nearby attractions include BeDetective Cancun (0.3 miles).
What are some of the property amenities at Iberostar Selection Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Cancun?
Conveniently located restaurants include El Oasis Mariscos, Samura Japanese Cuisine & Bar, and La casa de la Mantarraya.
Are there opportunities to exercise at Iberostar Selection Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Cancun have an airport shuttle?
Yes, Iberostar Selection Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Selection Cancun have airport transportation?
Yes, Iberostar Selection Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.