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Iberostar Cancun

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#17 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersPlatinum level
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Iberostar Cancun
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3,958 Reviews from our TripAdvisor Community

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Showing 2,853: English reviews
Salt Lake City, Utah
Reviewed yesterday NEW

Stayed here for three nights on a business trip. Mostly stayed onsite. I got an apparent upgrade to one of the villas. I don't know if they were nicer because I didn't have anything to compare it too. Possibly quieter because it's away from the mail hotel. Room was nice. Big. Well appointed but nothing outrageous or over the top....

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Helpful?
Thank Kevin H
Kingston, Missouri
Reviewed 2 days ago NEW

The hotel and amenities were fabulous. However upon check out my wife was told she used the phone and had not. We're charged extra, then found out at the airport he had done that to several other couples! Front desk clerk at 6 am on 12/5/16

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2Thank Doug B
St. Paul, Canada
Reviewed 2 days ago NEW

I can't honestly think of anything to complain about. This hotel was absolutely wonderful. Staff were attentive and friendly, food was good and plentiful. Room was decent and kept clean. There really seemed to be a lot of 'space' at this resort. The rooms were fully booked, but we never felt like there were too many people - in fact,...

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1Thank jowadecam
Reviewed 2 days ago NEWvia mobile

It wasn't the stained sheets that irritated me, it wasn't even the fact they put me directly above a construction site. It also wasn't how my key card stopped working and I had to walk back to the front desk 3 times for them to trust me that it didn't work. The thing that really did it for me was...

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2Thank Ryan S
Slinger, WI
Reviewed 3 days ago NEW

Recently went back to this Hotel after four years. Most of the place was the same except for minor changes we noticed. Although the rooms were good, you could notice that they were not kept up as much. We received a room over looking the new construction, but they were very accommodating on switching us to the other side. Always...

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Helpful?
1Thank gregoryLH
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, Thank you very much for your feedback, we really appreciate your review about the hotel and our Staff service. It is very nice to receive this kind of comments.. We are also so happy to know that you enjoyed all the hotel facilities, restaurants and the activities with our entertainment staff. It was a pleasure to have you...

United States
Reviewed 5 days ago NEW

Absolutely beautiful trip. Club members (not promoting this!) and our concierge was Edira and he was most helpful. The restaurant food was great, the buffets were good, the infinity pool overlooking the ocean is breathtaking. I do always tip, not sure if everyone does, but definitely get better bar service when you do. Regarding the Club-Buyer Beware. Make sure you...

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Helpful?
1Thank Peg M
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, thank you for taking your time to post a great review about your recent stay at IBEROSTAR Cancun. We are thrilled to know that you really enjoyed the restaurants, the pool and facilities. We would like to mention that we are proud to count with a professional The Club Concierges which is highly trained to...

Calgary, Canada
Reviewed 5 days ago NEWvia mobile

November 25 just before 2 am my boyfriend and I were laying in bed with all of the lights off, we had our curtains open. Now the craziest thing happened just before two, an intense light came out of no where lighting up everything in a blueish white tone. It was so bright it illuminated everything we could see the...

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Helpful?
Thank justineh8901
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, thank you for sharing your comments about your stay at IBEROSTAR Cancun. Regarding the situation described we would like to mention that there are not previous reports of any strange lights, we have carefully verified this situation and we would like to inform that it does not represent a risk for our Guests and property...

Surrey, Canada
Reviewed 6 days ago NEW

I've tried to include little details to provide a thorough review. Hope this helps people and I don't come off as a picky whiner LOL. Common spaces are beautiful and well kept. The lobby is magnificent, and floral scented. If the hotel is full, there can be a bit of a wait for the elevators, and if you're up high...

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2Thank Alaycia1981
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, thank you for sharing such detailed review about your recent stay at IBEROSTAR Cancun. We are more than happy to know that you and your family enjoyed the hotel facilities, and that your daughter spent a great time in the kids club enjoying the activities and specially that our staff was able to make your...

Cairo, Egypt
Reviewed 6 days ago NEW

It was a brilliant vacation in so many aspects....Best part of it, are the staff working over there...They are hard working, friendly, and really helpful........ The facility itself is huge and very pleasant with a lot of amenities in an excellent shape......Rooms were very good, but not 5 stars as the rest of the hotel...Also, the specialty restaurants were always...

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Helpful?
Thank TamerDesouky
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, thank you for sharing your comments about your last vacations at IBEROSTAR Cancun. We are more than happy to know that you really enjoyed the Staff attention and hotel facilities; comments like yours motivate us to continue striving and improving our hospitality services. Concerning to rooms appearance and food quality, we have taken notes and...

Reviewed 6 days ago NEWvia mobile

You will not be disappointed. This is our 3rd trip to Mexico, our first to this resort. We traveled with our 10 year old and 6 year old and they loved every minute. The star friends really work hard all day and all night to make sure everyone is having a great time. They really deserve a lot of credit,...

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Helpful?
Thank jjlovers
Quality manager I, Quality Manager at Iberostar Cancun, responded to this review

Dear guest, First of all, thank you for taking part of your valuable time to share your recent experience at IBEROSTAR Cancun. We are thrilled to know that you and your family spent a wonderful vacation time with us. Please, make sure that we will share your comments with our Entertainment Staff who will be pleased to hear about you....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $248 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort
Hotel Style:
#4 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Luxury Hotel in Cancun
#17 Romantic Hotel in Cancun
#22 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Cancun staff and other travelers.
649 questions
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Questions? Get answers from Iberostar Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I had an "upgrade" to the villas. I didn't see the main building rooms to know if it was a real upgrade, but I was happy with it.”
 of 5 bubbles W3032YIkevinh, yesterday | Read review
“Higher the room the better”
 of 5 bubbles gregoryLH, 3 days ago | Read review
“No, they all have views of the ocean. The rooms are all basically the same.”
 of 5 bubbles PegM344, 5 days ago | Read review
“Ask to be away from the construction”
 of 5 bubbles Alaycia1981, 6 days ago | Read review
“All rooms are ocean view but aim for a high floor with pool view as well”
 of 5 bubbles TamerDesouky, 6 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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