Presidente InterContinental Cancun Resort
3,169 reviews
#48 of 244 Hotels in Cancun
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Blvd Kukulcan Km 7.5 Hotel Zone, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Presidente InterContinental Cancun Resort
More questions?
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#48 of 244 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Taxi service
Business Center with Internet Access
Valet parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
VIP room facilities
Iron
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Romantic
Languages Spoken
English, Spanish
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
11Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
Contact
Blvd Kukulcan Km 7.5 Hotel Zone, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $5/day
3,169Reviews261Q+A100Room tips
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Popular mentions
This was the second time we stayed over Christmas/New Year for a month. What a difference a year makes! We felt that a pandemic getaway could be just as safe as staying home. The hotel covid protocols were very effective and other guests seemed to be cognizant of their responsibilities in this regard. As usual, the staff is what stands out when you visit here. From Fredi meeting you on arrival, to Amaranta at the front desk making sure you get the accommodations you expect. The room was clean, comfortable, and housekeeping did a great job. Thanks to the breakfast crew of Enrique, Luis, Jesus, and Gustavo for being there for what is arguably the most important meal of the day. During the day, find Alejandro at the beach bar. He'll take care of you. The beach here is the absolute best around. In the evening, Eleazar and his sidekick Abdias do a fantastic job of keeping your thirst at bay in the Epicentro lobby bar. We were there every night as this hotel trends to the more quiet side after the sun goes down. So, if you are looking for reasonably priced accomodations with a high level of service in a great location, this is your place!…
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Date of stay: January 2021
Rooms
Location
Service
Room Tip: Lagoon view rooms face street/retail. A bit of noise/light. Oceanfront side is a nice upgrade if...
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Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 2 days ago
Dear PlayaMapache, I'm glad to learn you had a pleasant and safe holidays at Presidente InterContinental Cancun. I see you enjoyed our amazing beach and the comfort and cleanliness of our rooms and facilities. I have no words to thank you for taking the time to share your great feedback in regards to your recent visit to our hotel and specially for remember and mention all my colleagues' names that made of your stay a memorable one. I will share your comments and recognition with all of them. I'm proud to learn that I have to my side a such committed staff that do their best to make the difference in each stay. We hope to have the opportunity to welcome you back to this your home. Sincerely, Guillermo Valencia General Manager
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Hotel's Favorite
Stayed here after staying 4 days at the Hard Rock with all inclusive. Enjoyed drinking and eating as much as we could whil there, but decided to come here so we could justify leaving the hotel and explore Playa Del Carmen and Xcaret. This hotel appeared to be following strict covid guidlines, which was great. I felt safe here. They had a mask on policy for workers AND guest while in the hotel lobby which other hotels did not enforce at all. At the the pool and beach it was not required. Sanitizer everywhere!! The restaurant had all the dinner ware individually wrapped. The pool towels were wrapped in plastic. It just felt soo sanitary. I travel with my girlfriend and after spending 4 days at the Hard Rock, which is more a low key party hotel, it was a nice break to come to the Presidente. The vibe was waay more chill and felt very romantic.The food at the restaurants and pool/beach service was very good. Even on the days we spent all day eating and drinking at the hotel ala carte, it was still much cheaper staying here than an all inclusive. The hotel is older, and the design shows, i believe it's one of the original hotels built in the 70's. The room have been remodeled. The best part of the hotel is the beach. without a doubt the best beach location on the hotel zone. The water is very calm and can walkout for nearly 100 yards waist deep. There was absolutly no seaweed on the beach, unlike the rough sea and all the seaweed at the Hard Rock. If planning on doing activities outside a resort, this hotel ala carte is a great place to stay.…
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Date of stay: July 2020
Value
Rooms
Service
3 Helpful votes
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded Jul 29, 2020
Dear Campitaveggie, Thank you for selecting Presidente InterContinental Cancun. We greatly appreciate for taking the time to share your score and review on your recent visit to our hotel. I'm happy to know you that find our beautiful beach and dining great, and that our hygiene and safety protocols met your expectations. We value your kind words, as these commit us to continue working hard to make every stay the safest and most enjoyable one. We hope to have the pleasure to welcome you both in the near future. Kind Regards, Michel Albahari General Manager
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When I came to the realization that the United States was the least safe place, COVID-wise, I decided to take a trip and Cancun seemed like a good option. I can’t say enough good things about the InterContinental and its covid protocol. Everyone was wearing masks; there was hand sanitizer in many, many places; when a guest left the hotel, the room was cleaned and not occupied for another 72 hours, and articles like towels and silverware were sanitized and wrapped. Before I returned to NYS I needed a negative covid test and the medic came to my room. I enjoyed my stay so much I stayed home one week to do laundry and catch up on thing and returned for another two weeks. The staff was incredibly helpful. I even saw some of the waitstaff run to provide service!!!
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Date of stay: January 2021
Value
Location
Service
Room Tip: I booked executive club level but I never heard anyone complain about their room or service.
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Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 2 days ago
Dear sanscott, Thank you for selecting Presidente InterContinental as your home during your getaway to Cancun. We greatly appreciate for taking the time to share with the TripAdvisor family your impressions about your recent stay at our hotel. I'm happy and proud to see you enjoyed your time with us and that our hygienic protocols exceeded your expectations. Your review is such valuable for all my team, as this encourage us to keep up our hard work and standards to make each stay the most comfortable and safe as possible, specially during these pandemic times. Once again, thank you for your kind words. Trust, I will share them with all my colleagues! We'll be eager waiting for your return, until then... My Best Regards, Guillermo Valencia General Manager
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I have been coming to Cancun since 87 and have always loved the El Presidente- This year my family choose to stay at the Rui Cancun- totally mistake and already wrote a review for them. Thank goodness El Presidente had 3 rooms for us! No comparison! Staff was gracious hotel was CLEAN! and of course the hotel has the beach beach in Cancun!! Property was covid friendly and the huge pool aera makes it easy to spread ou. they also were not trying to pack the hotel! - I never felt unsafe and breakfast was served behind the glass very organized fresh and clean! Bedrooms are nicely appointed and have duvets! I was called twice in the room dfrom staff to make sure everything was great!
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Date of stay: January 2021
Value
Location
Service
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear Kristi, Thank you for taking the time to give us your kind review and score on your recent visit to Presidente InterContinental Cancun. I'm happy to learn that we count with your valuable loyalty over the years and that this stay at our resort was of your entire satisfaction and enjoyable and safe experience with all your family. I would like to thank you for your feedback. I will share this with all my colleagues, as a positive guest experience is something that we always take great pride in and encourage us to keep up our good work. We will be eager to welcome you back to this your home in Cancun since 87. Kind Regards, Guillermo Valencia General Manager
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Beautiful beach which chairs, umbrellas and waiters looking after you, for a great experience. The room was comfortable and the beds were very, very good, for a full night rest. They had a very good and equipped gym (that was hard to use due to pandemia limitations). Breakfast could have been better. There is a lot of room for improvement here.
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Date of stay: January 2021
Value
Cleanliness
Service
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear CSB_Caracas, Thank you for taking the time to give us your impressions on your recent visit to Presidente InterContinental Cancun Resort. We value your sincere opinion in regards to our breakfast, I will share your comment with our Executive Chef and his F&B staff in order to improve the breakfast experience of our guests. I remain at your service in case you want to share more feedback that allow us meet your expectations directly at: sonia_ceballos@grupopresidente.com On the bright side, I'm happy to learn you had an enjoyable and comfortable stay at our beautiful beach and a great sleep quality while you rested in your room. We hope for the opportunity to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager
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PRICE RANGE
$134 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental presidente cancun hotel cancun, intercontinental cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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Claim Your Listing Frequently Asked Questions about Presidente InterContinental Cancun Resort
Which popular attractions are close to Presidente InterContinental Cancun Resort?
Nearby attractions include Rogers Boots (0.1 miles).
What are some of the property amenities at Presidente InterContinental Cancun Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Presidente InterContinental Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Presidente InterContinental Cancun Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Presidente InterContinental Cancun Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Presidente InterContinental Cancun Resort?
Conveniently located restaurants include La Palapa Belga, Padrino's Pizza Express, and El Caribeño.
Are there opportunities to exercise at Presidente InterContinental Cancun Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Presidente InterContinental Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Presidente InterContinental Cancun Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Presidente InterContinental Cancun Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Presidente InterContinental Cancun Resort?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.6 miles) and Scorpion’s Temple (1.8 miles).