Presidente InterContinental Cancun Resort
3,233 reviews
#65 of 263 Hotels in Cancun
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Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$212
Free cancellation until 01/05/22
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$275
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Presidente InterContinental Cancun Resort
More questions?
Updated 01/18/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#65 of 263 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Taxi service
Business Center with Internet Access
Valet parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Romantic
Languages Spoken
English, Spanish
Location
Full view
86Good for walkers
Grade: 86 out of 100
96Restaurantswithin 0.75 miles
23Attractionswithin 0.75 miles
Contact
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
3233Reviews276Q+A100Room tips
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Popular mentions
Me and my family loved the hotel, it has an excellent and outstanding service, as well as food and swimming pools. The thing is, we had a very good time here during the period of 8 days we were here. The outcome of this trip was definitely better than we expected. We are a family of four members (2 adults and 2 kids) and all of us had our necessities fulfilled. The staff was wonderful, but we would like to highlight the awesome and careful service Belgica, from the tours department, assisted us, she was very nice and respectful with us. All in all, it was an excellent stay and we would definitely like to come back!!
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Date of stay: July 2021Trip type: Traveled with family
Helpful
+1
Hotel's Favorite
I'm a fan and member of the IHG InterContinental collection of hotels. The Presidente InterContinental lived up to the standard I have come to expect from IHG. The hotel is situated on the nicest beach in Cancun. I contacted the hotel Director Guillermo Valencia prior to my stay to inquire about the safety precautions the hotel was taking in light of the pandemic. I am pleased to report that my family and I felt very comfortable our entire stay. All the employees wore face masks and I observed staff members constantly cleaning and sanitizing. The lounge chairs by both pools and the beach were nicely spaced so as to avoid close contact with other guests. I booked 3 rooms and all 3 rooms overlooked the ocean which was as calm as it was rich in beautiful hues of light and dark blue. My family spent most of the time on the hotel grounds at the beautiful beach. We enjoyed our evenings at the outdoor bar. Service on the beach and the outdoor bar was outstanding. I will point out our server on the beach (Freddy) was attentive to all our needs and I would also point out that the outdoor bartender Gonzalo was phenomenal and the service was great. The hotel offers water activities. We went jet skiing, banana boating and Kayaking. As an FYI, the first 30 minutes of kayaking is free. Overall our stay was great and I highly recommend this hotel for those looking for serenity, peace and quite and for some relaxing fun in the sun. I plan to stay here again. Thank you Presidente for a magnificent family vacation!…
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Date of stay: January 2021
Rooms
Location
Service
Room Tip: Request an ocean view room
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7 Helpful votes
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded Jan 28, 2021
Dear Seth, I would like to start by giving thanks for taking the time to give us such great review and score on your recent visit to Presidente InterContinental Cancun, but specially thank you for your loyalty to InterContinental Hotels and Resorts. We know that be away from home in this difficult times is not an easy decision. So, it's fantastic to learn you had a comfortable and safe vacations with us and that our quality and safety standards during your getaway did not let you down. I'm glad to see you and your family enjoyed a relaxing but also so funny beach experience at our resort. We greatly appreciate you highlighted the level of service of our colleagues Freddy and Gonzalo. Feedbacks such as yours are so valuable for all my team, as encourage us to keep doing the things right to make each stay the most memorable one for our guests. We'll waiting your next visit to this little paradise in Cancun called Presidente InterContinental, until then... My Best Regards, Guillermo Valencia General Manager
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This is in my opinion the best beach in Cancun. I always stay at President for the beach and the impeccable service at the beach bar. The rooms are simple and clean and the beds are extremely comfortable.
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Date of stay: September 2020
Value
Location
Service
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear Larissa, Thank you very much for taking your time to share with all of us this review; it’s a privilege to know that Presidente InterContinental lives up to your expectations in every aspect of your vacation specially the service, which is the greatest and probably most important element of our resort. Thank you again for your kind words. We look forward to having the honor of being your hosts very soon. Guillermo Valencia General Manager
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We had a couple of extra days before our longer stay inn Cancun area to an all inclusive hotel, I'm an IHG Spire Elite member and decided to use points and stayed at the Presidente Intercontinental on First week of July, The hotel is an old building probably 25+ years located on a pristine beach location and this was the reason we wanted to visit the hotel, we thought will spend a couple of days at the calm turquoise beach but unfortunately the water was murky and beach wasn't good the time our visit due to recent rainfall and sargazo that is nothing related to the Hotel managment. We arrived to hotel after 9PM and the check inn took 45 mins basically waiting for the two hotel members that were doing the check inn process and the time they spend that wasn't fast, hotel doesn't have a fast check inn for IHG members and/or they dint even recognize you as an IHG until the end of the process when I asked the clerk and said that 's why I was upgraded to Ocean view room Room was nice but small for my opinion and specially for the type of the hotel they claim to be. it has a small refrigerator where you can keep some of the drinks, specially water due there are way overpriced at the hotel ($8-10USD), there is a convivence store not far away where you can buy the water or anything else you wan to bring to the hotel. Hotel has two pools and large pool one of the days wasn't that clean, Also noticed that hotel allow guest to bring dogs which I'm not opposed but is something you don't typically see in Cancun area hotel, this party had a small dog that was nervous all the time and was barking every time that someone was passing by near them. Overall our stay was average, service had ups and downs , Definitely this isn't a hotel I will pay the rate for what they offer and my opinion this Intercontinental is not at same level of the Intercontinental hotels in some other parts of the world…
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards. Guillermo Valencia General Manager
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We normally pick this hotel when we come to Cancun, it has been our first choice for several years, not anymore. The check-in and check-out procees took more than expected, the room was old, the pool was not very clean; it is clear that the staff is not enough for the capacity of the hotel. The beach is not clean about the sargazo , which we understand this phenomenon is having a big impact in the whole peninsula, but it can be cleaned. We hope this hotel reconsider the quality of service and the maintenance/renewal issues , so it can return to what we have experienced in our previous stayings. Special thanks to Eleazar for a very good service.
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Date of stay: July 2021
Value
Cleanliness
Service
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, General Manager at Presidente InterContinental Cancun Resort
Responded 2 weeks ago
Dear Luis, Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. It is my deepest regret to read that you went through so many inconveniences regarding room service during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. I will be working hand in hand with our heads of departments in order to ensure that all our staff is completely committed to our guests and reaching our goals. We very much look forward to welcome you back to fulfill your new requirements during your next visit to our hotel. Until then,our best regards, Guillermo Valencia General Manager
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PRICE RANGE
$134 - $297 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental presidente cancun hotel cancun, intercontinental cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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Claim Your Listing Frequently Asked Questions about Presidente InterContinental Cancun Resort
Which popular attractions are close to Presidente InterContinental Cancun Resort?
Nearby attractions include Coco Bongo Cancun (0.5 miles), After Dark Events and Entertainment (0.5 miles), and Playa Chac Mool (0.5 miles).
What are some of the property amenities at Presidente InterContinental Cancun Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Presidente InterContinental Cancun Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Presidente InterContinental Cancun Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Presidente InterContinental Cancun Resort?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Presidente InterContinental Cancun Resort?
Conveniently located restaurants include El Granero Grill & Drinks, Senor Frog's Cancun, and Marinero's.
Are there opportunities to exercise at Presidente InterContinental Cancun Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Presidente InterContinental Cancun Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Presidente InterContinental Cancun Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Presidente InterContinental Cancun Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Presidente InterContinental Cancun Resort?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.5 miles) and Scorpion’s Temple (1.8 miles).