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Presidente InterContinental Cancun Resort

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#13 of 181 Hotels in Cancun
Certificate of Excellence
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Presidente InterContinental Cancun Resort
Presidente InterContinental Cancun Resort
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2,318 Reviews from our TripAdvisor Community

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Showing 1,412: English reviews
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Reviewed 3 days ago NEW

This was our second trip to the Presidente in Cancun. Upon arrival we received a room upgrade to suite 504 with an ocean view, beautiful large suite with two baths and a great ocean view! We were rewarded that evening with a bottle of champagne and chocolate dipped strawberries! The housekeep was absolutely amazing they checked on our room regularly...

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Helpful?
Thank Erik B
Bend, Oregon
Reviewed 5 days ago NEW

I had reservations at Krystal Grand and when I checked in they informed me I made the reservations for the wrong night. The were rude and unhelpful on finding me a hotel. I went onto the internet and booked us rooms at Presidente InterContinental! Karen at the front desk was so welcoming and helped me to feel relaxed after my...

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1Thank 30years2014
Duluth, Georgia
Reviewed 1 week ago via mobile

I actually had a bad experience with Intercontinental hotel because of my previous stay at Intercontinental Buckhead GA. Intercontinental Presidente at Cancun changed it. The hotel is ideally located in Cancun Mexico. The beach and the pool were beautiful and the resort was maintained perfectly. The hotel was quiet not like all inclusive hotels and staffs were nice and friendly....

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Helpful?
Thank bamanda2011
New Hampshire
Reviewed 1 week ago via mobile

Staff is wonderful except one gentleman with hairnet he is grumpy he works at both bars and outdoor cafe. The rest are so pleasant and helpful make it so you do not want to go home. We sailed with Javier and Paul booked the sailing for us. Both were professional and sail was very fun and well worth the $140....

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Thank sherri a
Las Vegas, Nevada
Reviewed 1 week ago

The intercontinental has the BEST beach in town. I highly recommend! The staff and service Room was tastefully decorated, and club offers great breakfast. Only negative comment, need more light in rooms. Too dark....

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Helpful?
Thank yesrememberme
California
Reviewed 1 week ago via mobile

I was there for business on 3-13-17 to 3-16-17 w/ my family for 3 days, awful! Rooms 1103 and 1104, death traps! Steps everywhere, going out to balcony, very dangerous, trip and fall off balcony, tiny toilet space, step up to shower...danger of falling down in every turn. Food servers not a clue on what vegan is, BAD management. NOT...

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Helpful?
Thank pichycat
Victorio C, Resort Manager at Presidente InterContinental Cancun Resort, responded to this review

Dear pichycat, Thank you for leaving your review regarding your experience on this very popular site for travelers. As you well mention, not all of our rooms are handicap friendly, however, we do have adequate rooms according to the international standards. We recommend to book this type of room in order to assure your comfort or contact the hotel in...

Harrisburg, Pennsylvania
Reviewed 1 week ago

If you don't want all-inclusive and you want to be on the original hotel strip, this is a fine choice. The beach is better than the properties in either direction, the staff is all very friendly, and the dining options are very good and not too expensive. There's a convenience store across the street. Our room would have looked better...

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Helpful?
Thank Rich041
Lake George, New York
Reviewed 1 week ago

Stayed here because of Storm Stella getting us stranded. I got a pretty good price with a secret 4 star deal and I had to book something to get us out of the airport. I know Cancun so I knew we would have a good location with this hotel, I was correct. If you are looking for a beautiful beach...

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Helpful?
Thank Euphradia
South Shore, Kentucky, USA
Reviewed 1 week ago

Wow. You have to see this place. We travel a lot and this place is top notch. Staff were on top of it at all times. The pools were excellent. The beach was pristine. We sat for three days with our feet in sand and a beer in our hand. Bernado was the hardest working waiter that I have ever...

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Helpful?
Thank AJ_Jenny181
Crystal Beach, Texas
Reviewed 1 week ago

Great property located in the hotel zone. The pools and beach at this property are very nice. Very quite also, which was nice given it was the first week of spring break. The property offers an Adult only pool which is very nice. The whirlpools are not heated which was a bit of a disappointment, but everything else about the...

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Helpful?
Thank Steve S
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Amenities

Highlights
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins. ... more   less 

Additional Information about Presidente InterContinental Cancun Resort

Address: Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $215 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Presidente InterContinental Cancun Resort 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Intercontinental Presidente Cancun Hotel Cancun
Intercontinental Cancun
Hotel Style:
#12 Top resorts Hotel in Cancun
#13 Spa Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
#28 Family Hotel in Cancun
#32 Business Hotel in Cancun
#38 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Presidente InterContinental Cancun Resort staff and other travelers.
165 questions
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Questions? Get answers from Presidente InterContinental Cancun Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you can try the 5th and 6th floors, however first stay was on the fourth and that was beautiful as well!”
 of 5 bubbles erikbF7120GN, 3 days ago | Read review
“Ask for a view room!”
 of 5 bubbles 30years2014, 5 days ago | Read review
“You can pay for the ocean side if you want to, but the street side isn't noisy.”
 of 5 bubbles Rich041, 1 week ago | Read review
“The tower seems to be nicer.”
  • Little Bathroom
 of 5 bubbles Euphradia, 1 week ago | Read review
“Stay on a high floor”
 of 5 bubbles stevesT1025IU, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question