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Presidente InterContinental Cancun Resort

Blvd Kukulcan Km 7.5 Hotel Zone, Cancun 77500 Mexico
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Guests1 room, 2 adults, 0 children
InterContinental
$127
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Presidente InterContinental Cancun Resort is all you could ever want in a tropical retreat: comfy accommodations, superb restaurants and a picture-perfect beach. Central shops and nightlife are 10 minutes away, Isla Mujeres is just across the water, and there s a golf course next door. In two hours or less, you ll stand in awe of ancient Mayan ruins.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Pool / beach towels
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Non-smoking hotel
Shops
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Minibar
Flatscreen TV
Housekeeping
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Ocean View
Hotel links
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3,023Reviews242Q+A100Room tips
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Popular mentions
Excellent service in hotel ... in Cornish restaurant is very kind ,gentle and awesome. They have a employee (ROSE)she's very kind, helpful and smart . I had agood time ...the food is awesome and i had a see room view room ... i recommend to visit.
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Response from PICCANCUN, Director General at Presidente InterContinental Cancun Resort
Responded yesterday
Dear Aboud1997, Thanks for taking part of your time to share your impressions about your recent stay at Presidente InterContinental Cancun Resort. I'm pleased to hear your stay was of your entire satisfaction and that your expectations were met. I will share your kind review with all our team, especially to Rose, as this commits us to maintain and continuously improve our quality and service level in order to provide exceptional experiences like yours to all our guests. We do hope for the opportunity to welcome you back again. Sincerely, M. Albahari General Manager
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From the very beginning we were pampered by the hotel staff, from the front desk, hostesses, restaurant, room service and all the facilities, we were delighted. The view from our suite was amazing! The beach was clean and enjoyable... just perfect!
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Response from PICCANCUN, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear FroussF, I'm happy to hear you enjoyed your recent experience with us at Presidente InterContinental Cancun. Thanks for take part of your time to share your impressions about our Resort. I will share your kind words to all my collegues, these commit us to maintain our quality and service standards in order to provide these kind of good experiences to you and the rest of our guests all the time. We hope you will visit us again to this your home in Cancun. Sincerely, M. Albahari General Manager
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I have to admit that we initially secured a great deal on this hotel. All was good until we checked in. The clerk asked for a credit card for incendentials and local taxes. I signed the slip and was a little concerned that there was no amount on the slip but I trusted the clerk. When I checked my statement he charged my card 26000 pesos about $1300 usd which is 300 usd more that I paid for the room for 8 days. After a heated exchange with the desk supervisor they refunded the money...then called me to pay the taxes which was 80 usd. If this was all...$80...why did they originally charge me $1300. Crafty!! The hotel was very clean and the majority of the staff very friendly. Awesome beach! And two great pools. The food at the hotel was less than average quality and very expensive. The less than honest check in experience really left a bad taste. I would not return. Too bad that a bad clerk is ruining a pretty good hotel. Paul H
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Review collected in partnership with Cancelon.com
Response from PICCANCUN, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear Paul, Thanks for taking part of your time to share your impressions about your recent stay at Presidente InterContinental Cancun. I understand and apologize for the inconvenience you faced at check in, as that is not up to our normal standards. Rest assured that these issues will be looked into. We value your comments and I will share these to all our team to make the necessary changes in order to provide a better experience in the future. We hope you choose to stay with us again, so we can show you our true level of service and to make this up to you the next time you visit Cancun. Sincerely, M. Albahari General Manager
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Excellent service, food. Little sargazum. Rooms are nice. I rather pay for a good meal or dinner instead of choosing an all inclusive, and this is the place. Free parking and wifi. I wish they offered the special wine and dessert meal since the beginning. (Ask for it). Whenever I asked for something, the staff solved it. Cleanliness great. The hotel is quite close to a new mall "Marina Puerto Cancun" which I visited 3 times. Locals are really nice.
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Response from PICCANCUN, Director General at Presidente InterContinental Cancun Resort
Responded 1 week ago
Dear gonzm2017, Thanks for taking part of your time to share your impressions about your recent stay at Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed your experience with us. We value your feedback and I will share it with all our team in order to improve our service level. We do hope to have the opportunity to welcome you back in the future. Sincerely, M. Albahari General Manager
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If you want a clean, peaceful, and reserved vacation this is the place for you. If you want a party hotel, it is nit the location you will enjoy. My stay was for 5 days and 4 nights. Upon arrival we were greeted and received well. Claudia the desk attendant was quite professional. We were offered a room upgrade and decided not to as the deluxe room provided was sufficient, just no ocean view. We were pleased, not amazed with the room and daily water bottles(2). The beach, poolside service, restaurants, and SPA were lovely. The downside for us was the Concierge and support staff Allison. We provided our IHG rewards and upon check in we were told we would have free WiFi and Happy hour. By the way the happy hour is nice, it comes with drinks and canapés. Each time we went to happy hour the Concierge, Allison, and the bar attendant would accost us and ask why and how did we enter happy hour. We were asked our room number and who told happy hour was included on more than two occasions. After the encounters we decided to dine outside of the resort. Humberto the manager, did his best to to graciously apologize for the mistreatment. Positives: Great food on the beach, beautiful views, clean rooms, drinks were ok, Cabana service was also very good. Coco Bongo was not far and it was fun. Taking the UltraMar ferry to Isla Mujeres was a great day adventure. Grab a golf cart and get good tacos at the Soggy Peso. Cons: not much nightlife, no music or dancing, must go downtown for that.
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Response from PICCANCUN, Director General at Presidente InterContinental Cancun Resort
Responded 2 weeks ago
Dear Mia, Thanks for taking part of your time to share your impressions about your recent experience at Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed our beautiful beach and facilities during your stay with us. I understand and apologize for the inconvenience you experienced twice during happy hour. Rest assured that this issue will be looked into in order to improve our service level. We value your comments and I'll share these with our staff, especially to Claudia and Humberto. A experience like yours commit us to maintain and continuously improve our quality and service standards in order to provide a better experience to you and all our guest in the future. We hope you choose to stay with us again. Sincerely, M. Albahari General Manager
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PRICE RANGE
$130 - $436 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental presidente cancun hotel cancun, intercontinental cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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