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Presidente InterContinental Cancun Resort

#13 of 180 Hotels in Cancun
Certificate of Excellence
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Blvd Kukulcan Km 7.5 | Hotel Zone, Cancun 77500, Mexico
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1 room 1 adult
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Presidente InterContinental Cancun Resort
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1,795 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

This doesnt even deserve 3 stars. The staff is all money hungry and rude. We are Platinum members and get treated as first time customers. The shower doesnt even have a door so all the water spills all over the bathroom floor. Such a dumb idea! Go spend a little more and spend your time in a classier hotel. The... More 

Helpful?
Thank Rachel K
Victorio C, Gerente at Presidente InterContinental Cancun Resort, responded to this review

Dear Rachel K, We really appreciate your feedback, I’m truly sorry for the inconveniences that you have experienced during your stay like the shower, and of course the part that really worries to me like the service, believe i'm going to share your comment with the full team to see how we can improve and use this kind of comments... More 

Rocklin, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

When I arrived to Presidente Intercontinental Hotel (PIH), I just had a couple of personal experiences where my feelings were low on all fronts. Then, from valet parking to Managers, everybody at PIH were just awesome and over their attention as well as service at all fronts. In fact, a manager was so gently helping people bringing lawn chairs. Same... More 

Helpful?
Thank Ulysses C
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW via mobile

I just wanted to say that Gustavo works at the bar in the lobby is amazing. Always look forward to seeing his smiling face. He is by far a great addition to the staff and very professional and friendly. Always takes very good care of the guests. When he is not there in the lobby bar he is greatly missed.

Helpful?
Thank A TripAdvisor Member
Dublin, Ireland
Level Contributor
6 reviews
5 of 5 stars Reviewed 5 days ago NEW

The sand is absolutely beautiful. Tipping is at a higher expectation compared to other intercontinentals that I have been to such as Miami and Kuala lumpur. In general, I like intercontinental with its clean modern design and great locations. The breakfast is really good in this hotel with so much to choose from and worth paying for.

Helpful?
Thank Arnaldo M
Kiev, Ukraine
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

As a frequent traveller, I mostly choose InterContinental hotels for my stay. But this one was the worst I have ever been to. Nothing in common with IC standards and practices. It does not look like it has 5 stars. FO staff is ignoring, just claiming money for your visitors, restaurant staff is claiming for tips (FO even did not... More 

Helpful?
1 Thank tarasmos
Victorio C, Gerente at Presidente InterContinental Cancun Resort, responded to this review

Dear tarasmos, I am truly sorry to read we did not meet your expectations, we going to share your comment with the full team of service, we have a really high standards as IHG brand, that kind of service believe me its not representative from our resort experience. I will ensure your feedback is used as a tool to improve... More 

San Diego, California
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I spent some time with my family here at this classic but newly renovated hotel. It is decorated in a modern Mexican style - very well done. The staff is super friendly and if you want to relax at the beach, this is probably the hotel that has the best one in the area. I would certainly return here again.

Helpful?
Thank Luis M
Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was beautiful, modern, and a wonderful place for tranquility and relaxation! The whole building was clean and nice but I highly recommend ocean view room! you can literally see breath taking views of the ocean from your shower! The beach was also wonderful and astonishing. The beach is a quieter beach, meaning there are no big waves and... More 

Helpful?
Thank Maria M
Playa del Carmen, Mexico
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Every month I am at this hotel 3 or 4 times and I am never disappointed. The staff is friendly and willing to help you with anything you need, the hotel itself is beautiful, especially with the new renovations and everything is very clean. My husband joins me all the time for my business trips and we use it as... More 

Helpful?
Thank Chris P
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We visited Presidente InterContinental on May, which was the off season for tourism in Cancun. The price during that time was amazing compared to which in the holiday season, but the service still kept in the top level. Staff were nice and friendly. Concierges  were able to recognize us on the second day after our arrival.  Check-in was easy and fast. In... More 

Helpful?
Thank Tian Q
Perth, Australia
Level Contributor
74 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here not knowing what to expect. We're pleasantly surprised. Nice large room that had a view of the bay. Large comfy king size bed. Great pool bar and private beach. Great location as on hotel strip and you can walk to Coco bongo and bar area. Hotel has friendly knowledgable staff who gave us great tips on how to... More 

Helpful?
Thank maflatter
Questions? Get answers from hotel staff and past guests. Ask a question

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