InterContinental Presidente Cancun Resort, an IHG Hotel
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#75 of 273 hotels in Cancun
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.1
Travelers' Choice
Enjoy breathtaking views of the Caribbean Sea from one of our 300 equipped rooms and suites in the best hotel in Cancun. Located in the hotel zone and the best beach in Cancun, a wide beach with a calm sea and no waves. 15 minutes from the city and nightlife and 30 minutes from the airport. Relax in our spa in a peaceful environment while your children have fun in our kids club with professional staff.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Kids club
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbor View
Ocean View
Languages Spoken
English, Spanish
Hotel links
Location
78Somewhat walkable
Grade: 78 out of 100
101Restaurantswithin 0.75 miles
27Attractionswithin 0.75 miles
Contact
Blvd Kukulkan Km 7.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
3545Reviews293Q+A100Room tips
Reviews
Traveler rating
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We had a fantastic stay! Highlights: - Our reef access suite with private plunge pool: This really exceeded our expectations in terms of space, comfort, cleanliness, and location within the resort. - The beach and pool areas are very well maintained. There are a lot of spaces to sit that have great views and water access. Snorkeling right off the beach was fun, and there were lots of fish to see! - The food at all restaurants was fantastic (favorites were octopus dishes and ceviche, and the fresh quesadillas for breakfast). There really was nothing we didn't like about this resort! Here are a few tips: - The beach by the reef access rooms on the marina side seemed like the quietest part of the resort. If you are looking for peace and quiet, I recommend this area! The beach felt very private there. - Many of the rooms have couches on the deck that end up sitting under a spout that drips water, leaving the cushions wet. They are slow to dry, so if you plan to use these, move them to a dry spot at night or if there's rain so you can keep them dry and usable! - We had been looking forward to using the ocean cabanas based on photos of the resort, but these were already all fully booked for the entirety of our stay by the time we got there. If you want to book these, I would email the concierge in advance of your trip to ensure availability. …
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
I really love that place. Really huge lobby. The staff are so nice, the beach is perfect. Breakfast is like a lunch too much foods. Restaurant is wonderful and the service. Not too far to Coco Bongo. 27 minutes to airport. I definitely love that place and I am coming back next summer. Thank so much for the services.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded Aug 15, 2022
Dear Guest, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that we have been part of the reason for you having spent an unforgettable and satisfying vacation. We'll be eager to welcome you back to this your home away from home, until then... My best regards, Félix Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing experience! We went with a day pass! It was 11 of us and 2 cabanas. Moses was amazing!!! Truly incredible. He suggested a bottle of tequila and made the most amazing margaritas! We will come back to see Moses and enjoy the most amazing service, view and food
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Ugh mixed bag so far (we have two more nights here). The pool area and beach are fantastic. Unfortunately the room we had the first night, 302, smelled like sewage. I spent most of the night awake thinking of exactly what it smelled like. Also the room came with no coffee or water, which was apparently a mistake. ...We did ask and were moved the next night. It was annoying to pack everything up and move after settling in but what could we do? The following day (today). I asked the front desk for an atm (I has no cash). They referred me to one in the build. Unfortunately that ATM machine ate my card before even asking for my pin. I approached the same front desk that referred me to that ATM for some assistance The front desk first said that they couldn't do anything as it wasn't their atm (no duh...but it is on their property). And after some convincing, they eventually got a manager (female - possibly Sonia?) and after more convincing she agreed called the atm company. Hopefully I'll get my card returned. I sure could use some money while on vacation. ...Update - its 2 weeks later (3/11/23) and the Intercontinental management never contacted me in any way with an update regarding my debit card, despite her (Sonia's?) adamant insistence at the time that she would. …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 1 week ago
Dear Guest, We are very sorry to read that your experience with us was not satisfactory, we appreciate you let us know about the problems you had during your stay, please know that we will work hard and take into account the points you mentioned and improve them. We assure you that the circumstances you described are not typical of the high standards we strive to provide. We pride ourselves on creating memorable experiences for our guests, and to do so, we focus on following the highest standards of quality and service. I also will work hand in hand with our heads of the different departments to ensure that all our staff are fully committed to our guests and standars. Rest assure that as soon we know more infromation we will give you an update on what has happened to your card due to the incident with the ATM which we are equally sorry to have happened to you here. I hope you give us the opportunity to host you back and to be able to eradicate the image that this occasion took away and replace it with the service and quality that distinguish us. Cordially, General Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a couple of nights at the end of our Mexican holiday last July. The hotel reception was stylish and gave a good first impression. Check in was very long and laborious, a lot of computer tapping whilst we stood there tired and weary. The rooms were very clean but compact and reminded me somewhat of a budget Ibis with a small and rather odd bathroom configuration. Standard rooms do not come with a balcony either which is disappointing when the view is so fabulous. On a more positive note, the food was really good, the pools lovely and the beach insta perfect with powder white sand and a turquoise sea. It was a lovely way to spend the final days of our holiday before returning to the daily grind.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 1 week ago
Dear Adrienne, First of all I want to thank you for taking your time and share you opinion about your recent stay with us at Presidente InterContinental Cancún, I am happy to know you enjoy of our facilities, the food and lovely beach, unfortunately, I see your experience in regard to the check in and balcony in the room was not as you expected and I am very sorry for all these deficiencies along your stay. Please know you feedback is so valuable for us and that we will take them into account to continuously improve. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Cordially, Sonia Ceballos Resort Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My favorable impression of the hotel was marred by the very late room availability and billing error
My initial impression of the hotel was a mostly good one. It's meticulously maintained. The staff was courteous. There were lots of amenities. However, our room was not available until after 6pm. I said as such in my response to a IHG survey. Afterwards I received an email from a manager named Sonia, giving me more or less a generic response. Still nice gesture, I thought. So I wrote back and said a 3pm availability was understandable but 6pm was way too late. I also mentioned that I was charged an amenity fee of more than $16, not the $12 as stated on the IHG website. I sort of expected a response, but I heard nothing. Here is my beef, why reach out to guests if you wouldn't bother with replying and addressing their concerns? A superficial gesture helps nobody.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 2 weeks ago
Dear Charlotte, First of all I want to thank you for taking your time and share you opinion about your recent stay with us at Presidente InterContinental Cancún, I am very pleased to know you enjoy of our amenities and staff service, unfortunately, I see your experience in regard to the late check in and the billing was not as you expected and I am very sorry for all these deficiencies, be sure that the circumstances you described are not typical of the high standards we strive to provide. We pride ourselves on creating memorable experiences for our guests, and to do so, we focus on following the highest standards of quality and service. It's a shame you had to go through this but please be sure I will work closely with our department heads to ensure that all of our staff are fully engaged with our guests and standars. Please know you feedback is so valuable for us and that we will take them into account to continuously improve. I hope you give us the opportunity to host you back and to be able to eradicate the image that this occasion took away and replace it with the service and quality that distinguish us. Cordially, Félix Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful experience at this hotel. The grounds are very pretty and well kept, while the beach is just gorgeous! It has lovely white fine sand and turquoise water. The rooms are fine, nothing special but clean. There was water bottles left everyday by housekeeping to use in the coffee machine and an empty little fridge to store drinks. The hotel was lovely and quiet while we were there. It was very easy get drinks at the beach bar. The location of the breakfast and dinner restaurant was beautiful, looked right onto the beach. The buffet breakfast was very good, had an omelet station and was changed up slightly every morning. All the staff were very friendly and kind too. All in all was a thoroughly relaxing & enjoyable holiday. I would recommended this hotel to a friend and would definitely return.…
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 2 weeks ago
Dear Guest, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel, we are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We'll be waiting for your next visit to this little paradise... Greetings from Cancun, Sonia Ceballos Resort Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my stay. I avoided all inclusive but still drinking and eating to some extent on premises it was nice. Irma at the spa is an excellent therapist...go see her. I thought margaritas and mojitos were less than stellar. Breakfast was buffet, omelet bar excellent, the rest meh. I was told dinner was good but I ate off site.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 2 weeks ago
Dear 2Chipper Thank you for selecting Presidente InterContinental as your home on your travel to Cancun. It's fantastic you enjoyed our exceptional staff service from the SPA especially Irma. Trust, I will share with them your kind review and recognition to their great job. We also appreciate your feedback and kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Sincerely, Félix Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent place. Clean. And beautiful grounds Pool and beach spectacular As for food I have celiac disease and usually feel awkward about asking for any type of special dishes. The staff had excellent suggestions and made perfect and tasty meals
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 3 weeks ago
Dear Bwporpolyta Thank you for taking the time to tell us about your recent visit at Presidente InterContinental Cancun. I'm pleased to read you enjoyed of our lovely beach, our restaurants and facilities. It's also fantastic to know that our team made you feel very please. Trust, I will share with them your kind review and recognition to their great job. We do hope to have the opportunity to welcome you back very soon. Sincerely, Félix Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was a great facility, and Oscar at the front desk reception was very kind, courteous, helpful, and accommodating. Not to mention he was a trainee at the time but I really appreciate his hospitality making it a great experience for us while celebrating a birthday on this particular weekend. He provided us a wonderful room with a spectacular view. He said we would really love it and we did especially my girlfriend.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Presidente Intercontinental Cancun Resort, Director General at InterContinental Presidente Cancun Resort, an IHG Hotel
Responded 3 weeks ago
Dear Christopher Thank you for selecting Presidente InterContinental as your home on your travel to Cancun. It's fantastic that your stay was perfect thanks to the effort of our staff especially of Oscar it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We hope you give us the opportunity to welcome you back in the near future. My best regards, Félix Ruano General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$176 - $338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental presidente cancun hotel cancun, intercontinental cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
300
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Claim Your ListingINTERCONTINENTAL PRESIDENTE CANCUN RESORT, AN IHG HOTEL $168 ($̶4̶9̶2̶) - Updated 2023 Prices & Reviews - Mexico
Frequently Asked Questions about InterContinental Presidente Cancun Resort, an IHG Hotel
Which popular attractions are close to InterContinental Presidente Cancun Resort, an IHG Hotel?
Nearby attractions include Coco Bongo Cancun (0.5 miles), Rakata Cancún (0.4 miles), and The City Discotheque (0.5 miles).
What are some of the property amenities at InterContinental Presidente Cancun Resort, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at InterContinental Presidente Cancun Resort, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Presidente Cancun Resort, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to InterContinental Presidente Cancun Resort, an IHG Hotel?
Conveniently located restaurants include Abolengo Cancun, Señor Frog's Cancun, and Hacienda el Mortero Restaurant.
Are there opportunities to exercise at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does InterContinental Presidente Cancun Resort, an IHG Hotel have airport transportation?
Yes, InterContinental Presidente Cancun Resort, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Presidente Cancun Resort, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Presidente Cancun Resort, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Presidente Cancun Resort, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.