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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All reviewsroyal beach clubhotel zoneel palmarbreakfast and happy hoursea stonesheavenly bedlagoon sideclose to the airportbreakfast buffetthe main hotelocean viewcocktail hourbeautiful beachprivate poolyogurtspring breakconcierge desk
Yoga lessons are now being offered at the hotel..
The new fitness trainer - Ivan - offers daily yoga lessons.. he is a very nice, calm and helpful person and the lessons really help to relax.. well done!!!
My friend and I have both done a fair share of hotel stays for work and pleasure. I typically choose a Westin when possible as they're one of my favorites within the SPG group. Therefore, choosing a Westin in Cancun was an easy choice and...More
1 Thank Jen L
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago
Dear Jen L,
We thank you for your loyalty and for the opportunity to serve you during your recent visit.
It is also very important the recognition to our team; they are very friendly and service oriented so please feel assured that we will forward...More
It really is in a very convenient location on the hotel zone. We used the bus service alot as it was inexpensive and very easy to get on and off when you wanted. The hotel itself was in the middle of doing updates so lots...More
Thank Danielle309
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago
Dear Danielle309,
We appreciate your preference during your past stay in this beautiful destination.
As you mention, our location is great; we are conveniently located near to the airport but still in a relaxing environment with a beach front and the lagoon on the other...More
We stayed in a 2 bedroom villa on the 6th floor overlooking the ocean. The villa was very spacious and renovated accommodating our family of 5. The sofa was surprisingly comfortable and slept my 5'11" son quite nicely. The full kitchen was a treat as...More
Thank WifeofMichael
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago
Dear WifeofMichael,
We feel delighted to know that you had a memorable family vacation with us. Your choice for tours were the best, anyone who travels to this beautiful area can´t miss Isla Mujeres and Chichen Itza, cenote included.
As you witnessed, the turtle nesting...More
My experience at this resort was terrible. Aside from the massive amount of seaweed on the beach, the prior renovations were sloppy and unsightly, while the current renovations were a nuisance.
My air conditioning unit leaked in my room. We were moved to a room...More
1 Thank ladyknicholsjr
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago
Dear Ms. ladyknicholsjr,
Thank you for providing your feedback regarding your past stay in our resort.
We truly regret that the rooms you were assigned had some issues and we offer our sincere apologies for the water outage that has been solved. It is important...More
Response from The_Westin-Cancun | Property representative |
Hello! Thank you for contacting us! It will be a pleasure to host you in a few more days.
No, the RBC rooms have not been renovated. The lounge at the RBC will be operating normally as well as our new Sports Bar.
The... More
Hello! Thank you for contacting us! It will be a pleasure to host you in a few more days.
No, the RBC rooms have not been renovated. The lounge at the RBC will be operating normally as well as our new Sports Bar.
The building A is the one that has been renovated but those villas and studios are not eligible for complimentary upgrades according to the rules of the program.
Please let us know if you need any further assistance.
Stay well,
Response from The_Westin-Cancun | Property representative |
Hello again, the happy hour policy has not changed.
It is offered from 4-6 pm in our RBC lounge for RBC guests; the cocktail includes hors d'oeuvres, sodas, juices, coffee, water, domestic drinks (e.g: wine, beer).
Best... More
Hello again, the happy hour policy has not changed.
It is offered from 4-6 pm in our RBC lounge for RBC guests; the cocktail includes hors d'oeuvres, sodas, juices, coffee, water, domestic drinks (e.g: wine, beer).
Best regards,
Response from The_Westin-Cancun | Property representative |
Hello MoniMonk, thank you for your preference.
Unfortunately our resort does not provide the shuttle service. However, the public transportation stop is just across the street and it takes about 12-15 min to the mall in... More
Hello MoniMonk, thank you for your preference.
Unfortunately our resort does not provide the shuttle service. However, the public transportation stop is just across the street and it takes about 12-15 min to the mall in front of our sister hotel.
The hotel area is not unsafe.
The other option in case you have safety concerns is to take a taxi from the hotel (they are part of the union) but most of them have been working for the hotel for a long time.
I hope this information helps.
Stay well,
