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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,939 Reviews from our TripAdvisor Community

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Hamilton, Canada
Reviewed 2 days ago NEW

All the servers at the resort were fantastic. Our server at he main Lobby Bar, David Dzib was amazing. He was always around asking if we needed anything and suggested food items off the menu. His contagious smile and hard work was present in his work ethic We had stayed at the Beach Club, and again I would highly recommend...

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Helpful?
1Thank chasman2014
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear chasman2014, Thank you very much for taking the time to share your wonderful Westin experiences. It's always a pleasure to have you back in our resort, and we're happy to know that, once again, you had a beautiful experience with us. We truly appreciate your kind comments about the Royal Beach Club, culinary offer, and the attentive service of...

Denver, Colorado
Reviewed 2 days ago NEW

The staff, all of them, were the friendliest I've ever experienced at a hotel. They smiled anytime they passed us in the hallways, restaurants or on the beach. This was truly one of the highlights of our visit. Our room had high ceilings and was spacious enough to spread out in. The A/C worked great and there was both a...

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Helpful?
Thank markseewald
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear markseewald, Thanks for sharing your comments. We're glad to hear that you had a good time and found our staff to be helpful and attentive, and your room was to your liking. We also appreciate your constructive comments about the culinary offer. Best regards, Zasha Pérez Gallardo SM Manager

Los Angeles, California
Reviewed 2 days ago NEW

we arrived at 5am and got to check in right away which was nice.. we originally had booked a king size bed ocean view but they didn't have it available so they offered us a double bed ocean view if we wanted to check in at 5am instead of 3pm with no charge...sure why not seemed great to me. room...

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Helpful?
1Thank Robert U
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Robert U, Thanks for sharing your feedback. We regret that, despite the efforts, your stay with us didn't meet your expectations. We're sorry to hear about the inconveniences with your room service order, and also, we would like to kindly inform you that, by Company policies, we are not able to guarantee the type of bed of the room...

Rockville, Maryland
Reviewed 2 days ago NEWvia mobile

The Westin Resort has a magnificent Beach. This is its Crown Jewel. In addition, because it is near the end of the coast, it is very very quiet. We had a room on the ocean side and enjoyed the sunrise every morning. The room itself was good, not great. Unfortunately it is dated and needs some upgrade. But, it was...

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Helpful?
Thank Vaughn C
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Vaughn C, Thank you very much for taking the time to share your experience with us. We're happy to hear that you had a great vacation in our resort and enjoyed the beautiful beach and the delicious culinary offer of all our restaurants. We truly appreciate you kind comments, and the next time you visit Cancún, we hope to...

Tulsa, Okla
Reviewed 4 days ago NEWvia mobile

While there are great reasons to go to the beach in Cancun, I cannot imagine suggesting to anyone to chose this Westin. Older property that needs upgrades and maintenance but mostly, they have horrible service. We stayed at the Royal Beach Club, which should be better part of the Westin, but wasn't really. We sat out of sight of the...

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Helpful?
Thank tlccva
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear tlccva, Thanks for sharing your feedback. Please, we have been trying to contact you directly to assist you in a better way and provide you a better experience during your stay, but not success. Please check your Tripadvisor Inbox to offer you a better assistance. As well, we appreciate your constructive comments due we're always working to improve in...

Reviewed 5 days ago NEWvia mobile

First, the positive. My family and I stayed here for 7 days and had a very nice time. We were at the Royal Beach Club, which entitled us to free breakfast (same buffet every day- you can order an egg white omelet but they don't advertise it- I found out when I saw someone else with one) and free cocktail...

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Helpful?
1Thank Ben S
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Ben S, Thanks for taking the time to share your feedback. It's good to hear that you enjoyed the Royal Beach Club, the beautiful beach and the breakfast and cocktail hour at the Royal Beach Club lounge, nevertheless, we regret to hear that your stay with us didn't meet your expectations. We appreciate your constructive comments about the room...

Somerset
Reviewed 5 days ago NEW

Location is at the southern end of the international hotel zone. There are a couple of restaurants within walking distance if you want to venture outside the hotel. Otherwise, the bus that goes up and down the strip is about one block north of the hotel entrance. The hotel's Arricefe restaurant is decent for dinner. The ala carte breakfast at...

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Helpful?
1Thank Joanne Pauline S
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Joanne Pauline S, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had a great time in our resort and enjoyed the culinary offer of our restaurants, the famous Westin Heavenly Bed, the beautiful beach and the attentive service of our people. Thanks for your comments and we...

Los Angeles, California
Reviewed 5 days ago NEW

It hits you as soon as you step off the elevator on the 4th floor of the main building. It, well......stinks. In fact, its the carpets that stink. Very old and long past their due date. The Westin Cancun was once an impressive property, closest resort to the airport. Sadly, the property is in need of a major refurbishment. In...

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Helpful?
1Thank Antonio8069
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Antonio8069, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations. Outstanding hospitality service is demonstrated on how the organization responds to the issues and problems of its guests and at The Westin Resort & Spa Cancún we strive to settle these efficiently and satisfactorily; we deeply regret that we could...

hgoldman77
Reviewed 6 days ago NEW

I like this hotel for reasons I don't entirely understand. It needs paint, new carpeting, maybe new rooms, serious attention to accumulated grime on its marbled walls and floors and windows.TVs that get more English channels. And yet, it's got the heavenly bed, the Sheraton-Westin points, a complex of excellent if somewhat small swimming pools, and GOOD FOOD at its...

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Helpful?
Thank hgoldman77
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear hgoldman77, Thanks for taking the time to share your comments. We're glad to hear that you had a good stay and enjoyed the Westin Heavenly Bed, the facilities, and culinary offer of our restaurants. Hope to have you back soon! Warm regards, Zasha Pérez Gallardo SM Manager

Berlin, Germany
Reviewed 6 days ago NEWvia mobile

I think they make a reasonable price for the stay at their hotel. The main buffet restaurant has a fine view over the white sandy beach & open emerald-blue sea. We were spoilt for choice when it came to a buffet-style breakfast. Furthermore, they served up a delicious meal at the Club lounge as well.

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Helpful?
Thank Izabell L
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Izabell L, Thank you very much for taking the time to share your experience. We're glad to hear that you had a pleasant stay and enjoyed the culinary offer of our resort, specially the buffet breakfast. The next time you visit Cancún, we hope to have you back at The Westin. Warm regards, Zasha Pérez Gallardo SM Manager

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $131 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#44 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#52 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa Cancun staff and other travelers.
281 questions
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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“.Ask for upgrade to Beach Club if available”
 of 5 bubbles chasman2014, 2 days ago | Read review
“Request Royal Beach Club Room and get it in writing before your arrival”
 of 5 bubbles Antonio8069, 5 days ago | Read review
“There is either a lagoon or ocean view. Most rooms do not have a balcony.”
 of 5 bubbles frankiekSeattle, 1 week ago | Read review
“ocean view”
 of 5 bubbles NGraeff9942, 1 week ago | Read review
“We had an ocean view room, which was nice”
 of 5 bubbles hollieh490, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question