The Westin Resort & Spa Cancun
Boulevard Kukulcan Km 20.5, Cancun 77500 Mexico
Full view
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Pool & Beach (1187)
Room & Suite (459)
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About
#31 of 282 hotels in Cancun
Location
4.1
Cleanliness
4.0
Service
4.2
Value
4.0
Travelers' Choice
Explore from The Westin Resort & Spa, Cancun. Just six miles from CUN Airport, our beach resort is a short ride to the aquarium, museums, area shops and nightlife, Xcaret and Xel-Ha waterparks, Tulum, Isla Mujeres, boat trips and water activities. Follow up a day of exploring paradise with a relaxing visit to The Heavenly Spa, or unwind next to one of our sparkling pools or on the white-sand beaches of the Caribbean Sea.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Patio
Kids club
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family Resort
Languages Spoken
English, Spanish
Location
The Westin Resort & Spa Cancun
Getting there
5546Reviews490Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
At the cooking class Ivan, Victoria, Yani, Moises, Ana were terrific!. The different guacamoles they made was very good! Also, Ivan explained how to make them well! The rooms are nice, and the plugs to phone, computer, etc. to charge up are a nice convenience! The gym room is pretty good too. All the staff is friendly and helpful!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded yesterday
Dear Remyg539, We really wish to thank you for taking the time to share your experience in The Westin Resort & Spa Cancun. We are very pleased to read your gracious comments about our incredible staff, especially Victoria, Ivan, Ana, Yani, and Moises, e will share your compliments with all the associates. Hopefully, you will come back soon to enjoy a new unforgettable experience. Be well Social media coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very entertaining cocktail class. Hotel is wonderful. Staff very friendly. Food in Arena delicious. Victoria and Yani and Ivan.the best. I would stay here again. The drinks are wonderful. The pools very clean and lovely.
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded yesterday
Dear P3317TEjudithr, We really wish to thank you for taking the time to share your experience in The Westin Resort & Spa Cancun. We are very pleased to read your gracious comments about our incredible staff, especially Victoria, Yani, and Ivan, we will share your compliments with all the associates. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon. Be well, Social Media Coordinator.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for everything! Beautiful beaches and views from the Westin. We had a great time here and really enjoyed the guacamole at the restaurant by the pool for dinner. Great service from Guillermo and Anna at the pool!!! We will be back!!!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 3 days ago
Dear Tatum K, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Resort & Spa, Cancun and we can't wait to create more memories very soon. Be well Social media coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was traveling with a group of friends and we stayed here for two nights! Laura welcomed us with a beautiful smile ready to assist. I'm a current Marriott employee from Dallas and I really appreciate the wonderful check-in experience, beautiful hotel, great food and wonderful beach view. This team rocked it out from check-in to the Concierge and bell man station. Keep up the great work! I will definitely be back again!!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 1 week ago
Dear dashanteh, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Resort & Spa, Cancun and we can't wait to create more memories very soon Be well Social media coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved the activities such as pool workouts, guacamole classes etc. Victoria was amazing along with Ivan, Guillermo and Lorenzo at the Sports bar. Everyone was friendly, kind and attentive. We liked the pool options and the water at the beach was beautifully blue.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear ksal2, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Resort & Spa, Cancun and we can't wait to create more memories very soon. Be well Social media coordinator
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best part of this resort is the pool staff. They made my husband and I feel so welcomed. They always remembered our names and had the best smiles and greetings. We took part in the cooking classes, trivia games, and the pool workout. We need to personally thank two people in particular who made our stay above and beyond. First, Adi who was super cheery and made the activities so entertaining and also pool concierge Guillermo "Memo". He made the cooking classes and poolside activities fun for everyone (young and old). Other staff members Vicky, Ana, and Ivan all make a great team. It's great to have these activities available to guests. The beach was also very enjoyable and plan to return.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear L2667TEnormaf, We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun. We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates, especially Adi, Memo, Vicky, Ana, and Ivan. Looking forward to having the pleasure of welcoming you back to Cancun soon. Be Well Social Media Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is awesome- as close to Paradise as you can get! The entertainment crew - Anna, Moy, Victoria, Guillermo were so entertaining during the week! Evan did a challenging water aerobic class! The cocktail classes at 2pm were super fun! Pool beautiful, food delicious, rooms super clean and gorgeous!!! Definitely will be returning!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear K3288FKeileend, We really wish to thank you for taking the time to share your experience in The Westin Resort & Spa Cancun. We are very pleased to read your gracious comments about our incredible staff, especially Anna, Moy, Victoria, Ivan, and Guillermo, we will share your compliments with all the associates. Looking forward to having the pleasure of welcoming you back to Cancun soon. Be Well Social Media Coordinator
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful individual (Adi) she's so full of energy and the life. I definitely plan to come again. The pool activities from Bingo, the kids playing football toss, to the naming of songs. Beautiful views. Clean so very clean.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear B9156ZXrandyf, We are delighted to have been your chosen hotel during your recent stay in Cancun. It was truly a pleasure to serve you. We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates, especially Adi. Looking forward to having the pleasure of welcoming you back to Cancun soon. Be well social media coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was an amazing trip and the staff was amazing especially Adi! She was so personable and entertaining! We will be coming back to visit! The pool and bar area was the best! They kept us entertained, fed and had amazing drinks! Can’t wait to return!
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear atlbritt2015, We are proud to know that we have been able to exceed your expectations at the destination. At The Westin Resort and Spa Cancun we care that every minute of your stay is a memorable experience, we are happy to know that we have achieved this thanks to our magnificent staff, especially Adi! Thank you for highlighting the service and the 5 star culinary experience that you liked. Remember that we will be waiting for your soon return for more incredible experiences in this your home away from home. Be well, Social media coordinatgor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel real convenient to airport. Fantastic view and beach area. Pool area nice as well! The best was the tequila /margaritas class - Vicki, Ana and Adi were entertaining and my favourite was the burnt tortilla margarita - and the class was sooo much fun!!
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa Cancun
Responded 2 weeks ago
Dear 536georgep, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Westin Resort & Spa, Cancun. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Westin Resort & Spa, Cancun and we can't wait to create more memories very soon. Be well Social media coordinator
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$138 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
326
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Claim Your ListingTHE WESTIN RESORT & SPA CANCUN $169 ($̶3̶8̶3̶) - Updated 2023 Prices & Reviews - Mexico
Frequently Asked Questions about The Westin Resort & Spa Cancun
What are some of the property amenities at The Westin Resort & Spa Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at The Westin Resort & Spa Cancun?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at The Westin Resort & Spa Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa Cancun have any great views?
Yes, guests often enjoy the harbor view available here.