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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,878 Reviews from our TripAdvisor Community

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Showing 2,373: English reviews
Reviewed today NEW

I only stay at Westins and by far this has been the WORST!!! I hate to say that because the people here are so nice. Its not a management fault it's ownership fault. Obviously STARWOOD purchased a very old hotel and put the WESTIN name on it. I am not sure of that, but compared to other WESTINs this is...

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Helpful?
Thank Chris Leevy J
Plymouth, Minnesota
Reviewed today NEW

We got a great rate on this hotel through expedia and should have known looking at the reviews that the place was sub par. The biggest disappointment was the swimming pools were not heated and were cold, the only people who could stand the water were the lap swimmers who like 60 degree water. Sadly the ocean was too windy...

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Thank Sarah C
New York
Reviewed yesterday NEW

I stayed here for one night before I travelled to Tulum. My room was dated but it was clean with views over the water. For the price that I paid was for what I got. But if I was going to Cancun for a vacation I would choose another hotel with updated rooms and grounds. Tip : It will be...

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Thank AJinNewYork
Michigan
Reviewed yesterday NEWvia mobile

The location is stunning but remote. It is 20 minutes from anything and although the food is good it is not good enough to eat 5 days/3 meals. The facilities are a bit dated but not bad. If you purchase the all inclusive packages make sure you have them explain thoroughly when and how they apply....there was some confusion. The...

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Thank dieseltug
Las Vegas, Nevada
Reviewed yesterday NEWvia mobile

It's a bit far from downtown....but such an amazing resort! Pool/beach area is phenomenal! The rooms are clean and the beds are so comfortable! The air con in the room works great as well! The gym is big with quality equipment.

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Thank sarah_cran
Reviewed 2 days ago NEW

I gave 4 out of 5 only because the bed mattress and the pillow were not clean. the services were good. they were kindly always smile. I chose the ocean view room that I can view the sea. pretty awesome view.

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Helpful?
2Thank Li Y
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Li Y, Thank you very much for taking the time to share your feedback. We're happy to hear that you enjoyed the kind service of our people and the beautiful view to the Caribbean from your guest room. We regret the inconvenience with your linens, and we will work to prevent similar incidents in the future. We're glad to...

Zurich, London
Reviewed 3 days ago NEW

I am a SPG Gold member and fan of Westin brand but the The Westin Resort & Spa Cancun property its is totally outdated and its overrated which doesn't qualify its current star rating. Secondly its very noise and conducting various fixes (renovation). The Lobby doesn't have the best first impressions look and feel more of a budget hotel. Only...

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Helpful?
4Thank SanZurich_London
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear SanZurich_London, Thanks for taking the time to share your comments. We're glad to hear that you had a good experience in our Heavenly Spa, nevertheless, we regret to hear that your stay with us didn't meet the expectations that previous Westin Hotels have provided for you. As you could notice, we're already working in a deep renovation of our...

New York City, New York
Reviewed 3 days ago NEW

I couldn't be happier with our stay at the Westin in Cancun. We spent 5 nights here (at an awesome rate!) earlier this month. The room was clean and comfortable, the food at the restaurants were decently priced with varied menus -- and the food was very good! The service was top notch -- every single person we encountered was...

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1Thank Leisha09
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Leisha09, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had such a great time in our resort and enjoyed your guest room, delicious food of our restaurants and the attentive service of our people. As well, it's great to hear that you enjoyed the beautiful beach, pool...

Morrison, Colorado
Reviewed 4 days ago NEW

THe property is nice -- and a great bar ... but the porter ended up destroying a bottle of premium tequila on the floor which they did clean up quickly .. but still a bit annoyed that the bellman did that -- and then when asked -- how far into downtown ... he said 20 min walk about 2-3 km...

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2Thank SMS-IBM
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear SMS-IBM, Thanks for taking the time to share your feedback with us. We truly regret the inconveniences during your stay and the communication misunderstanding with the bellboy about the distances, our hotel is located in the Km 20 of hotel Zone, 20 Km. from downtown. We will report your case to prevent similar incidents in the future. Please, if...

Reviewed 4 days ago NEWvia mobile

I could not wait until returning home to write a review. I am currently staying at this dated hotel and was pretty much forced to upgrade to their Royal Beach Club room because their main building rooms are old, moldy and just smelly. When inquiring about better room options, I was told by the front desk attendee that the room...

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Helpful?
2Thank Robbie M
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Robbie M, Thanks for sharing your feedback. It's a shame that you didn't communicate these inconveniences to our staff during your stay, neither to our guest service team or service express associates. We would have liked to have the opportunity to provide you assistance to make your stay better, but unfortunately no person of our team received any report...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $133 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#42 Spa Hotel in Cancun
#45 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa Cancun staff and other travelers.
269 questions
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12 days ago

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“no rooms are good - sorry”
 of 5 bubbles chrisleevyj, today | Read review
“6th floor only with balconies either ocean view or lagoon view.”
 of 5 bubbles S6871HUsarahc, today | Read review
“Rooms on the 6th floor with an ocean view have a balcony.”
 of 5 bubbles 849linetp, 1 week ago | Read review
“Ask for a view!”
 of 5 bubbles J4041QStimp, 1 week ago | Read review
“At the Royal Beach building rooms with beach view are better although lake view are nice too”
  • Lake View from rom
 of 5 bubbles Cholupo, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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