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The Westin Resort & Spa, Cancun

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Boulevard Kukulcan Km 20.5, Cancun 77500 Mexico
Lowest prices for your stay
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$111
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Free cancellation until 08/28/22
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ZenHotels.com$131
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Traveler (4089)
Pool & Beach (1167)
Room & Suite (445)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Cancun
Updated 08/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 271 hotels in Cancun
Location
4.0
Cleanliness
4.0
Service
4.2
Value
3.9
Travelers' Choice
Explore from The Westin Resort & Spa, Cancun. Just six miles from CUN Airport, our beach resort is a short ride to the aquarium, museums, area shops and nightlife, Xcaret and Xel-Ha waterparks, Tulum, Isla Mujeres, boat trips and water activities. Follow up a day of exploring paradise with a relaxing visit to The Heavenly Spa, or unwind next to one of our sparkling pools or on the white-sand beaches of the Caribbean Sea.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Swimup bar
Poolside bar
Aerobics
Bowling offsite
Entertainment staff
Patio
Tennis court offsite
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Lagoon View
Languages Spoken
English, Spanish
4981Reviews474Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Bella H wrote a review Today
1 contribution
Stayed at the Westin for a week with friends and had a great time! The facility is very clean and has a great atmosphere. The location is very close to a lot of activities and best of all sits right on the beach. Two of the employees Luis and Guillermo lead fun activities like cooking classes and poolside games. Hoping to return soon!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tour481611 wrote a review Today
2 contributions
The stay was amazing and the workers were kind and fun with the games. Guillermo was fun and awesome to be around. Same with Luis and Aldo. They were so funny and made the whole trip worth wild. Will most definitely be back again and stay at the Westin.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Claudia J wrote a review Today
1 contribution
I had an amazing time here at Westin Resorts and Spa. The pool activities; bingo, water workout, and cooking class were interactive. I also received a massage and I slept the whole time that’s how great it was.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pukhama D wrote a review Today
1 contribution
We came with a group of 6 and had a blast. There were fun activities at the pool. The cooking class, bingo and exercise at the pool were all fun. Definitely recommend! The poolside and beach side service is a plus as well.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ana D wrote a review Today
1 contribution
The best hotel the best staff and the activity was the best we love the bracelet class with Guillermo and itzel that was amazing! Love everything about ! The beach was great no sea weed and not a lot of people ! Food was great room was great !!!it was my second time here and ill be back for sure ! For more classes of margarita
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Venture614293 wrote a review Aug 15
2 contributions
This was a family trip and our first time visiting Westin Resort and Spa. It’s a smaller resort but nothing short of fun, great service, and a very relaxing stay. The highlights are their daily activities throughout the day, which were very entertaining and enjoyable. Guillermo and Aldo were 2 of many employees that led some of the activities. I now know how to make a really good mojito and delicious guacamole!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FamilyGuyLA wrote a review Aug 14
Los Angeles80 contributions124 helpful votes
Right on the beach with terrific pools, nice beach and plenty to do. Check-in was fairly quick and efficient and the rooms were clean and spacious. Lots of thoughtful touches like two luggage caddies in case you didn't want to unpack. You could just put your luggage on the caddy and live out of that. Empty refrigerator ready for you to fill with cool drinks and left-overs and lots of complimentary bottled water. The small recycle bin was a nice touch as was the oversized trash can. The breakfast was good, the on-site store pretty pricey and the sports bar had good food. Beachside service was excellent and the drinks and food were good. The beachside chairs were plentiful so no having to dash down early to 'save' yourself a chair in the shade. There is a super cheap city bus that runs what seems like every minute from the bottom of the hotel into town. Always felt safe both at the resort, on the bus and in town. Do take the bus downtown and eat at the local places. The food and drinks there were so cheap we had to wonder if the bill was right because it was so low (but make sure they take credit cards if you don't have cash.) The daily activities were fun, even the bingo but the real blast was the 3.00pm activity, from making guacamole to margaritas to ceviche to pina coladas. They serve up the drinks and food to the guests and they're not shy. Seconds and thirds on the drinks is standard. Tips: 1) Go into town and stock up on beer, drinks and snacks. Go to the real grocery store and a 12-pack is 168 pesos or $8.50. 2)The exchange rate at the hotel is fine (19.10 vs market of 20.30, not a bad rate at all) but they often can only do $100. 3)Eat downtown if possible as more authentic and waaaaay cheaper. The restaurants along 'hotel row' are priced like US restaurants. 4)Avoid the time share (sorry, 'Vacation Club') pitch like the plague. 5)When using your charge card, always insist they do it in pesos and not dollars. 6)The taxi to and from the airport should be 900 pesos or $45 maximum. Were quoted $75 at first - uh, no. 7) Always, and I mean always, check to see if the tip or service charge is already in the bill. They are NOT shy about getting a tip on top of the included service charge. Annoying: Nowhere on the property takes cash and during our stay seagrass was piled up on the beach. Not the Westin's fault, but still annoying and a bit smelly. Super cool: Watching the sea turtles come up each night to lay eggs.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Building 2 has beach view balcony rooms. Ask for an upgrade. Can't hurt.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kris s wrote a review Aug 13
Orlando, Florida1 contribution
I cannot describe a more amazing review for these three wonderful employees at this Westin. Herbierto who was the server at the second pool bar/wand of beach. He was beyond phenomenal and courteous, his professionalism and joy For his assistance he truly made us feel right at home. I couldn’t honestly write paragraphs upon how attentive and wonderful he was. He truly deserves all the praise in the world. 5/5 stars in excellent service. Carina and Annette were our masseuses and just as equally try were perfection, I have never felt more refreshed and relaxed after our sesssion. Their kindness and attentives to our need was outsanding. Overall my parent and I have had an exceptional stay at this Westin and it is all credit to Herbierto, carina, and Annette. They deserve the highest commendations for their service ! 10/10 would absolutely stay here in a heartbeat just for them.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Faith S wrote a review Aug 12
1 contribution
+1
I am a BonVoy Titanium Elite member. This place is worse than many a $98 per nt Courtyard I’ve been in. Filthy, dated, sand fleas in bed, missing appliances. Only saving grace is the restaurant service.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grateful wrote a review Aug 11
Columbia, South Carolina1 contribution
My family vacation was amazing. The manager Carlos Puc at the Arena Sportsbar was so accommodating to our food allergies. Miguel was kind and so helpful. We are grateful. Annette gave such an amazing massage. This is a beautiful place and Roger at the front desk was so helpful.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$140 - $197 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
326
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Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include Sea & Stones, NAVÍOS Mexican Fusion Seafood, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.