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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,817 Reviews from our TripAdvisor Community

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Showing 2,320: English reviews
Adelaide, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Stayed in the Royal Beach Club - excellent facilities, wonderful view from our room on the top floor. Superb service from Felix Ramirez - nothing was too much trouble for him, always happy and smiling - a real asset for the resort.

Helpful?
Thank GeoffW_30
Houston, Texas
1 review
Reviewed 5 days ago NEW

Room was OK and clean. Balcony overlooking the lagoon was a pleasant enough place to sit for a while. The hotel overall is a little dated in comparison to some of those further down the road towards town. It is also one of the furthest from the town, which admittedly places it beyond the rowdy spots. Bus service from near... More 

Helpful?
Thank Larkamac
Oakland, Arkansas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 days ago NEW

I have stayed in Westin Hotels many times, but never experienced one so mediocre as The Westin Resort & Spa in Cancun; it was far below the standards I have experienced before from Westin. That said, let's start with it's good points, the staff. The staff was always friendly and helpful. The Concierge, Adrian. could not have been more helpful.... More 

Helpful?
Thank Susie A
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Susie A, Thanks for sharing your feedback. We're glad to hear that you found our associates to be helpful and attentive, nevertheless, it is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your... More 

Melbourne, Florida
Level Contributor
85 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago NEW via mobile

So I was only there for 18 hours, for work. Breakfast buffet was very good! Fruit was fresh, and the French Toast and scrambled eggs were amazing. The fitness center was very well equipped, comparable to any upscale hotel in the U.S. If getting a good workout is important while you are on vacation, this gym will fit the bill.... More 

Helpful?
Thank Bill B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Bill B, Thanks for taking the time to share your comments. We're glad to hear that you enjoyed the delicious food of our restaurant El Palmar, the Westin Workout Fitness Studio and the facilities of the resort. As well, we appreciate your constructive comments to improve in our opportunity areas. It's good to hear that you had a relaxing... More 

kansas city
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We have been staying at this hotel for 25 years and will never change. The reasons are great location, wonderful staff and nice rooms in the RBC. Special thanks to the General Manager and Hotel Manager. Upon arrival I had a nasty fall (I have to use a cane) not the hotels fault. Within a few minutes a life guard... More 

Helpful?
1 Thank cancngw
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear cancngw, Thank you very much for taking the time to share your kind comments. It's always a pleasure to have you back in our resort and hope you feel better now. Thank you for choosing us to celebrate your anniversary, and for your kind comments about our associates and the Royal Beach Club facilities. Our aim is always to... More 

New York City, New York
Level Contributor
151 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago via mobile

My rating was between a 3 and a 4 but ended up with a 3 after seeing the other Westin on the strip, Westin Lagunamar. But overall, I enjoyed my stay and would recommend this hotel to friends. The goods: - Impeccable service and friendly staff - Decent breakfast from 6:30 to 11:00 - Daily happy hour with finger food... More 

Helpful?
Thank OssamaGhazal
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear OssamaGhazal, Thanks for sharing your feedback. It's good to hear that you found our associates to be helpful and attentive, and enjoyed our breakfast, happy hour and Heanvely Spa & Westin Workout facilities. Nevertheless, we regret to hear that your stay with us didn't meet your expectations. It's important that you be aware that we're already working in a... More 

Issaquah, Washington
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

Nice location but the hotel and the decor are showing it's age. We have an ocean view junior suite which would be great but the windows are so dirty with sea spray the ocean view isn't worth the extra $$. The room is spacious but the mix of dark wood and light wood makes it feel like its thrown together... More 

Helpful?
Thank camerlyn
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear camerlyn, Thanks for taking the time to share your feedback. We regret to hear that your stay with us didn't meet your expectations, and truly regret the service inconveniences that you had during your stay. We're always working to improve our opportunity areas to offer a renewal experience to our guests, and for sure your comments will help us.... More 

Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago via mobile

Upon our arrival we were upgraded to a nicer room at the Royal Beach Club building. Very nice sized room. Clean. The hotel must be under staffed. Restaurants left much to be desired. We sat and waiting several times for drinks or even for a greeting. We did not participate in a meal plan. Perhaps that was the difference? The... More 

Helpful?
Thank Isabel W
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Isabel W, Thanks for sharing your feedback. It's good to hear that you enjoyed your Royal Beach Club room upgrade, as well, we appreciate your constructive comments to help us to improve in our opportunity areas, due we're always working to give the best experience to our guests. We regret the inconveniences that you had during your stay and... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Capt. Carlos Puc, for years he has made some of our most ordinary experiences remarkable. His attention to detail in our foods and drinks quality, have always been consistently great. We can always count on getting great food, great service w a cheerful warmth ALWAYS.... We appreciate this very much and keeps us coming back.

Helpful?
Thank Carita8
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Carita8, Thank you very much for sharing your kind comments. We're glad to hear that you had a renewal experience and felt pampered by our team, enjoyed the delicious food of our restaurants and attentive service of our people. We would kindly like to ask you if you can please complete the Westin Survey that was sent to your... More 

Level Contributor
3 reviews
Reviewed 1 week ago via mobile

I had high expectations for this hotel, but it is by far the worst I've stayed at on my numerous visits to Cancun since 1987. The building is old and run down. Obvious deferred maintenance and poor upkeep everywhere you go. It's DIRTY and way overpriced.The staff is nice, but the first couple days calling the concierge or front desk... More 

Helpful?
Thank Darren B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Darren B, Thanks for sharing your feedback. We regret to hear that your stay with us didn't meet your expectations. We're always working to give our guests a great vacation and we regret to hear that we didn't achieved this with you. As well, we would like to inform you that we're already working in a deep renovation to... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $142 - $779 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#36 Luxury Hotel in Cancun
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa Cancun staff and other travelers.
248 questions
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See all questions (248)

Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Forget about a good room, don't go here!”
  • Blah
  • Dirty cracked tiles on floor
  • They added a fridge (costs extra unless for medical) placing it sideways in the room sticking ou
  • Dirty vents, antiquated decor
 of 5 bubbles SusieA302, 6 days ago | Read review
“chose the Royal Beach Club ocean view”
 of 5 bubbles cancngw, 1 week ago | Read review
“Stay away from the loud air conditioner area and on occasion the ClubMed crowd.”
 of 5 bubbles Carita8, 1 week ago | Read review
“Lagoon view higher floors.”
 of 5 bubbles rjp2001, 2 weeks ago | Read review
“I like high floors...some people don't....”
 of 5 bubbles Loquera, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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