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The Westin Resort & Spa, Cancun

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Boulevlard Kukulcan KM 20, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3569)
Pool & Beach (1009)
Room & Suite (763)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Cancun
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#63 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Plan your visit to paradise at The Westin Resort & Spa, Cancun. Nestled on the beach between the Caribbean Sea and a tranquil lagoon, our vacation ownership resort offers the perfect destination for business trips and family vacations in Mexico. Unwind at one of our sparkling pools or on the white-sand beaches. Schedule a relaxing beauty treatment at The Heavenly Spa before or after a day in Cancun. Find adventure at our resort with a snorkeling trip to the coral reef, a ride on the FlowRider® surf experience or other activities. Savor delicious cuisine and libations at our on-site restaurants and bars. If you're in Mexico for a conference or family gathering, take advantage of our indoor venues, custom catering, planning services and event spaces on the beach. Kick back in a beach villa with a fully equipped kitchen or select a cozy guest room or suite with views of the water. All rooms include Westin Heavenly® Beds and free Wi-Fi. Best of all, our Cancun property does not charge resort or per-person fees.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bowling offsite
Entertainment staff
Tennis court offsite
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, Spanish
Hotel links
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4403Reviews458Q+A100Room tips
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Popular mentions
Chris N wrote a review Oct 16
2 contributions
Excellente. Ana es fantastico! Mucho simpatico! Great time at the Westin! Resort is fairly quiet, but a great location. Snorkeling off the beach. Bring your own gear, since rentals are tough to find. Great value at this Westin.
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Date of stay: October 2021Trip type: Traveled with friends
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Marcopolo20th wrote a review Oct 14
United States281 contributions67 helpful votes
We spent two weeks at the hotel in September. The staff was amazing and very welcoming! Beach service was quick, restaurants were good, pool attendants were friendly and entertainment was offered every day to the guests. A special thank you to Guillermo, Aldo, Ivan, Christian, Anna, Claudia and Melissa!
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Date of stay: September 2021Trip type: Traveled with family
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 3 days ago
Dear Marcopolo20th, We are honored to have been the chosen Hotel for your two weeks holidays, thank you for staying at Westin Resort & Spa Cancun. We are delighted to learn that you had a relaxing, renewing and fun experience at our Resort, that you enjoyed our delicious food, beautiful views, and that the service provided by our associates made you feel welcomed specially with Guillermo, Aldo, Ivan, Christian, Anna, Claudia and Melissa! Thank you so much for your kind remarks and sharing your feedback, we hope to see you again very soon! Be well, Social Media Coordinator.
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Lovejit B wrote a review Oct 14
1 contribution
Great service here at the Westin. Great customer service by everyone here. The resort is beautiful as well. A lot of great options for food and amazing pools as well. Great view of the beach. They also had a great pina colada course as well!
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Date of stay: October 2021Trip type: Traveled with friends
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 3 days ago
Dear lovejitb2021, Thank you for choosing Westin Resort & SPA Cancun hospitality for your most recent holidays. We are delighted to know that you had a great trip, and that you enjoyed our beautiful views, delicious food and fun activities. We hope that whenever to recreate the Piña Colada you remember Westin Cancun. Be well, Social Media Coordinator
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Tom F wrote a review Oct 14
Flower Mound, Texas67 contributions96 helpful votes
2/3rds of hotel is closed, undergoing a long overdue renovation. Check in staff is all very junior. We were there for 7 hours waiting for our room to come ready, then we're told it was ready but as a downgraded different one, then another 45 minutes to get a supervisor, who then corrected the issue. All outside bars are closed. Small main pool needs to be re-plastered and tiled. Food in main dinner restaurant is meh, pretends to be fine dining but is not. Sports bar is a better pick for food and drink. Location is at the very bottom of the hotel zone. No restaurants in walking distance but if like us everything is a 50 cent bus ride away. Bottom line is that this hotel currently feels like an old and tired Atlantic City resort. Construction work and sea wall condition limits a large beach section to the south and looking north you see gleaming new or redone resorts that you wished you were in.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 3 days ago
Dear Tom F, Thank you for allowing us to host your most recent stay at the Westin Resort & Spa Cancun We aim to provide an enjoyable and relaxing atmosphere, and exceed our valued guests expectations by offering memorable experiences and we are profoundly sorry if this was not reflected on your stay. Receiving a warm welcome during check-in often sets the tone for a great stay, and we are disappointed to learn that the process was not as pleasant as it could’ve been and that our food did not meet your expectations. As you previously mentioned, we have been working with a long-term project for renovations to update all our facilities in order to provide the best experience for all our valued guests like yourself. Once again, we are sorry for the inconveniences that occurred during your past stay with us, and we thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well, Social Media Coordinator.
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RJ M wrote a review Oct 13
3 contributions
Overall we had a great stay here, the hotel is on the smaller/simpler side but the views and service make it worth it. Our room was nothing special If something it looks a bit date but spacious and very clean and the ocean view was so amazing loved waking up to it. Everyone was super kind to us even a couple of weeks ago we messaged back and forth with florencia azcanio who was patient enough to reply our multiple Instagram messages with the covid testing info, how to move around the strip and with all the fun activities so we wouldn't miss any and we are grateful because the activities team was amazing ana, claudia, guillermo, ivan and aldo thank you for all the fun also jesus and the rest of the guys from the sports bar were very nice too Would recommend if you like a small relaxing hotel
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Date of stay: September 2021
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Response from Westin Cancun, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 4 days ago
Dear rjm542, Thank you for allowing us to host your most recent stay at the Westin Resort & Spa Cancun. We are delighted to know that you had a memorable experience at our Resort, that you enjoyed our beautiful views and we are so grateful for your compliments to Florencia, Ana, Claudia, Guillermo, Ivan, Aldo, and Jesús, we will share with the team your kind comments! We look forward to welcoming the family again in the near future, to your new home in Cancun. Be well, Social Media Coordinator.
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PRICE RANGE
$126 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
370
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Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Km 19. 5 Restaurant & Bar Cancun, and El Galeon del Caribe.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.