The Westin Resort & Spa, Cancun
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Update from hotel: This property is temporarily closed until 06/13/2020.
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Full view
Pool & Beach (992)
Room & Suite (731)
About
#89 of 225 hotels in Cancun
Lounge endlessly at The Westin Resort & Spa, Cancun. Our our glorious beachfront resort in Cancun, Mexico features private beaches and four outdoor pools. We offer a luxurious Heavenly Spa by Westin™ as well as opportunities to enjoy many water sports. Tennis, golf, a top-notch gym, and fascinating local tours and day trips are all available to you at The Westin Resort & Spa, Cancun.
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Room & Suite (731)731
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Family Resort
Languages Spoken
Spanish
Hotel links
Location
Full view
Contact
Boulevlard Kukulcan KM 20, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $7/day
4,031Reviews431Q+A100Room tips
Reviews
Traveler rating
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- 339
- 253
Time of year
Traveler type
Language
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I normally stay at the Westin hotels in US and always good. With Cancun hotel one was totally different and horrible.. from checking in to finish. It took the guy 37 mins to check us in for 2 rooms, looks like he was new or didn’t know what he doing. Never again to this hotel. Getting to the rooms showers had hair all over and filthy dirty. We tried to use the paper cup and it had long curly in it.. very very disappointing. The stuff was awful. The view was good and beautiful. This hotel was not a good start of our vacation. We move to Riviera Maya resort it was a complete turn around the amazing service and clean rooms ever..they made our vacation pleasant. Final word never never again with Westin.... i will rate them (-10) and zero stars...
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Responded Mar 28, 2020
Dear Toye2014: Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback on the Guest Satisfaction Survey and sharing your discontent with us. We truly appreciate your detailed feedback, which helped us identify the areas that need improving during your stay and work on this area consequently since our mission is to exceed our guests’ highest expectations. The lack of cleanliness which you described is certainly not an indicator of the standards which we are known for, and from which our customers have come to expect and deserve. At the Westin resort and SPA Cancun we strive to provide total confidence in this area being fully aware of hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotel. Receiving a warm welcome during check-in often sets the tone for a great stay. We regret for falling short of meeting your expectations when you arrived at the Westin Resort & Spa, Cancun. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the Front office Manager in order to improve our arrival experience process. Please at your convenience, feel free to contact us at experiences@westincancun.com to share further feedback about your stay with us. We do hope to have the privilege to welcome you back in a near future and provide you with a truly excellent vacation experience. Please, receive our warmest regards.
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We added a day to the beginning of our trip and chose to stay at this resort at the Club level for one night as we are Platinum Elite Marriott members and this was a great price for club level. We arrived around 12:00 and our room wasn't ready but they upgraded us to an ocean view room that was ready! Our view was amazing! The resort is nice, definitely not the nicest Marriott we have been to. However, the location is fantastic, the staff was very nice and you can get great deals for the club level, which includes breakfast and a happy hour with snacks.
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Responded Mar 27, 2020
Dear Melanie R, Thank you for your loyalty as a valued Platinum Elite Member and for taking the time to share your experience at Westin Resort & Spa Cancun. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, we are truly delighted to learn you enjoyed your experience with us, the Bonvoy benefits and that our associates helped to make it memorable. We truly hope to have the honor to host you again, for a longer holiday and provide you with the complete Westin Cancun experience. Be well,
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+1
We spent a lovely family vacation at the Westin Resort and Spa Cancun. The beaches and pools were fantastic. The views could not be beat! The drinks and food were excellent. I have never seen better service! We’d like to give a special shout out to: Alejandro (poolside activities), Lalo ((poolside activities), Antonio (drink and food service at pool and beach), Fernando (bartender), Rodrigo (check in), and Angel (bell hop). Thank you for taking such good care of us on our vacation! We hope to see you again soon!
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Responded Mar 25, 2020
Dear haasparker, We are honored to have been your chosen hotel during your recent stay in Cancun, it was truly a pleasure to serve you. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, we are truly delighted to learn you enjoyed your experience with us and that our associates helped to make it memorable and specially Alejandro, Lalo, Antonio, Fernando, Rodrigo and Angel! The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself and we are extremely thankful for your comments. Thank you for staying at the Westin Resort & Spa, Cancun and we hope you choose to create more memories with us very soon! Be well,
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Had an ocean view room. Love it. Concierge greeted me upon arrival and took care of me throughout. Everyone remember my name and addressed my needs immediately. They offered great suggestions for activities and food.
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Responded Mar 16, 2020
Dear darice04, We are honored to have been your chosen hotel during your recent stay in Cancun, it was truly a pleasure to serve you. We are delighted to hear that you had a great stay with us. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, we are truly delighted to learn you enjoyed your experience with us and that our associates helped to make it memorable, specially our Concierge Team. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself and we are extremely thankful for your comments. Thank you for staying at the Westin Resort & Spa, Cancun and we hope you choose to create more memories with us very soon! Be well,
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We had to cancel our trip to this property. Be careful as this property is NOT necessarily part of the Marriott family., Marriott prices are also not the lowest and we received a better rate through expedia. The situation we have now is a bunch of fingerpointing. Marriott does not want to own it. Neither does Expedia. The Hotel itself is playing games.
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Responded Mar 16, 2020
Dear dcClearwater: Thank you for sharing with us your discontent and feedback regarding your concern. We feel truly baffled by the perception you have from the resort. Regarding the difference on rates, differences on pricing may exist depending on the dates of the booking, as the rates may vary, but depending on how many months in advance you have booked and the current rate offered on both websites. As daily changes without previous notice. Any Cancellation made though a third-party agency, in this case Expedia, must be handled directly through them as we do not have a control over their inventory. Nonetheless we understand your discomfort and deeply regret any difficulty in the process of cancelation. Nevertheless, we would appreciate to be able to verify further this matter with you and get more detailed feedback about your case. At your convenience please feel free to contact us to the following email: experiences@westincancun.com We hop you may give us in a future the honor to host you and reinstate your trust in our resort. We remain at your disposal Be well
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PRICE RANGE
$124 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
376
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Claim Your Listing Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include NAVIOS Fusion Mexican Food, El Galeon del Caribe, and La Punta Grill & Lounge.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Westin Resort & Spa, Cancun accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.