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The Westin Resort & Spa, Cancun

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Traveler (2628)
Room & Suite (1038)
Pool & Beach (936)
Overview
  • Excellent36%
  • Very good34%
  • Average16%
  • Poor8%
  • Terrible6%
Travelers talk about
“royal beach club”(507 reviews)
“hotel zone”(350 reviews)
“el palmar”(64 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from The Westin Resort & Spa, Cancun
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Offers from The Westin Resort & Spa, Cancun
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Rooms
Sep 30Oct 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,561)
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2,915 results
Traveler rating
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1,003
478
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1,009
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478
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175
Show reviews that mention
All reviewsroyal beach clubhotel zoneel palmarbreakfast and happy hoursea stonesheavenly bedlagoon sideclose to the airportbreakfast buffetthe main hotelocean viewcocktail hourbeautiful beachprivate poolyogurtspring breakconcierge desk
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1 - 5 of 2,915 reviews
Reviewed yesterday via mobile

Yoga lessons are now being offered at the hotel.. The new fitness trainer - Ivan - offers daily yoga lessons.. he is a very nice, calm and helpful person and the lessons really help to relax.. well done!!!

Thank Simona P
Reviewed 1 week ago

My friend and I have both done a fair share of hotel stays for work and pleasure. I typically choose a Westin when possible as they're one of my favorites within the SPG group. Therefore, choosing a Westin in Cancun was an easy choice and...More

1  Thank Jen L
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago

Dear Jen L, We thank you for your loyalty and for the opportunity to serve you during your recent visit. It is also very important the recognition to our team; they are very friendly and service oriented so please feel assured that we will forward...More

Reviewed 2 weeks ago

It really is in a very convenient location on the hotel zone. We used the bus service alot as it was inexpensive and very easy to get on and off when you wanted. The hotel itself was in the middle of doing updates so lots...More

Thank Danielle309
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago

Dear Danielle309, We appreciate your preference during your past stay in this beautiful destination. As you mention, our location is great; we are conveniently located near to the airport but still in a relaxing environment with a beach front and the lagoon on the other...More

Reviewed 2 weeks ago

We stayed in a 2 bedroom villa on the 6th floor overlooking the ocean. The villa was very spacious and renovated accommodating our family of 5. The sofa was surprisingly comfortable and slept my 5'11" son quite nicely. The full kitchen was a treat as...More

Thank WifeofMichael
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago

Dear WifeofMichael, We feel delighted to know that you had a memorable family vacation with us. Your choice for tours were the best, anyone who travels to this beautiful area can´t miss Isla Mujeres and Chichen Itza, cenote included. As you witnessed, the turtle nesting...More

Reviewed 2 weeks ago via mobile

My experience at this resort was terrible. Aside from the massive amount of seaweed on the beach, the prior renovations were sloppy and unsightly, while the current renovations were a nuisance. My air conditioning unit leaked in my room. We were moved to a room...More

1  Thank ladyknicholsjr
Response from The_Westin-Cancun, Guest Relations Manager at The Westin Resort & Spa, CancunResponded 1 week ago

Dear Ms. ladyknicholsjr, Thank you for providing your feedback regarding your past stay in our resort. We truly regret that the rooms you were assigned had some issues and we offer our sincere apologies for the water outage that has been solved. It is important...More

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Beachfront
Spa
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Outdoor pool
Details
Price range
$109 - $407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Cancun
#52 Romantic Hotel in Cancun
#52 Top resorts Hotel in Cancun
#56 Spa Hotel in Cancun
#65 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
$109 - $407 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Luxury Hotel in Cancun
#52 Romantic Hotel in Cancun
#52 Top resorts Hotel in Cancun
#56 Spa Hotel in Cancun
#65 On the Beach Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Photos
Traveler (2,628)
Room & Suite (1,038)
Pool & Beach (936)
Dining (321)
Amenities (154)
Family and Play Areas (9)
Business Center & Event Rooms (6)
Questions & Answers
Ask a question
mauld
September 14, 2018|
Answer
Response from The_Westin-Cancun | Property representative |
Hello! Thank you for contacting us! It will be a pleasure to host you in a few more days. No, the RBC rooms have not been renovated. The lounge at the RBC will be operating normally as well as our new Sports Bar. The... More
0
Votes
mauld
September 14, 2018|
Answer
Response from The_Westin-Cancun | Property representative |
Hello again, the happy hour policy has not changed. It is offered from 4-6 pm in our RBC lounge for RBC guests; the cocktail includes hors d'oeuvres, sodas, juices, coffee, water, domestic drinks (e.g: wine, beer). Best... More
0
Votes
MoniMonk
September 11, 2018|
Answer
Response from The_Westin-Cancun | Property representative |
Hello MoniMonk, thank you for your preference. Unfortunately our resort does not provide the shuttle service. However, the public transportation stop is just across the street and it takes about 12-15 min to the mall in... More
0
Votes
Room Tips
"Ask for a renovated room with an ocean view."
Read review
"Request the Westin Club Tower. Get higher up to avoid Pool Noise."
Read review
"Make sure you are gettig whats in the picture guaranteed before you accept"
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"Anything in the Westin Club starting with the number 22. Those are walkout to the beach rooms."
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