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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,741 Reviews from our TripAdvisor Community

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Showing 2,269: English reviews
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Day one had been fabulous... Hotel room great. Beach breathtaking...... restaurants mediocre, food so so, service slow... But..... Would Definitly do this again... Ate at the Mexican restaurant tonight, sun went down, very dim candles placed on the tables.... Could not see what you were eating..... Turn off for me.. .

Helpful?
Thank Lynn F
Rockaway, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Westin Hotel and Spa really made our vacation in Cancun everything we wanted. Mitzi V. really helped us put this all together. I corresponded with Mitzi a few days prior to our trip letting her know we were celebrating my birthday on this vacation and that we really would like to have our room upgraded if possible. When we... More 

Helpful?
Thank AngelsWatchOverMe
A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW via mobile

This property has a nice location but the amenities are average. I realize that most people aren't spending much time in their rooms but is it asking too much to have more than 1 channel on the TV in English? Most guests seem to be from the US and I have more than 50 Spanish channels at home.

Helpful?
Thank A TripAdvisor Member
Auburn, California
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Delta airlines cancelled our flight and comped us a room in a Westin. Glad it was on the hotel strip and nice beach, but the room was like a concrete bunker. Room was a double bed and roomy, but doorway was so tight the luggage hardly fit. Resort felt dated and empty. Maybe I'd stay if it was a budget... More 

Helpful?
1 Thank Thelma L
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I am thoroughly enjoying my stay here. Management is so hospitable and all the staff are friendly. This place has a few different pools including a whirlpool semi hot tub that's linked to the main pool. Restaurants produce quality food although a bit pricey. We ate at the Regina buffet every morning which is across the way ($10!). I haven't... More 

Helpful?
1 Thank Mateoso510
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The Resort have such a beautiful view, very quite as well. Food is great, the staff are really nice and helpful. "Alexandro" was so helpful doing our stay, he worked with the Resturent by the pool side. Resort have multiple pool and a jacuzzi. This resort is located at the beginning of the strip but they have buses to downtown... More 

Helpful?
1 Thank Beatrice G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

There was a lot of seaweed on the beach which was there throughout our stay. This should have been removed, but we did not see any maintenance of the beach. The pools were outdated, especially the several cold small pools. The staff was friendly. Our room was ok, but not great. We had a first floor patio. Loved going to... More 

Helpful?
1 Thank Tricia O
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Tricia O, Thanks for taking the time to share your experiences. It's important that you be aware that extrem seaweed has not been reported, nevertheless, everymorning we clean all the beach to offer a wonderful lanscape to our guests. As well, we would like to inform you that we're already working in a deep renovation of our facilities to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Our visit first visit to cancun. My husband and I enjoyed our stay the Westin very much !. All the staff were awesome we got upgraded to a royal beach club with the private pool and private beach area . Room was big and very quiet with a nice lagoon view ! Fresh juices every morning at the club. Concierge... More 

Helpful?
Thank Vera W
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Vera W, Thank you very much for choosing us for your vacation in Cancun. We're glad to hear that you and your husband enjoyed a wonderful vacation, the exclusive services and amenities of our Royal Beach Club, the relaxing Heavenly Spa experience and the attentive service of our people. We would kindly like to ask you if you can... More 

New York City, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Felix, Marcos, Leonel, Gina, Selena, Davino, Mitzi and the all of the AMAZING staff at the Westin Resort & Spa Cancun and the crystal clear waters are the Only reason to stay at this resort. The Gracious and wonderful staff went above and beyond to help make our stay a special one as we were celebrating our 10 year anniversary.... More 

Helpful?
Thank RPN317
The_Westin-Cancun, Public Relations Manager at The Westin Resort & Spa Cancun, responded to this review

Dear RPN317, Thanks for taking the time to share your comments. It's good to hear that you found our staff to be helpful and attentive, and enjoyed the beach, nevertheless, we regret to hear that your stay with us didn't meet your expectations. We would also like to inform you that we're already working in a deep renovation process to... More 

Cathedral City, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel from August 27 - September 3, 2016. We went during a time when it was extremely humid, but the hotel location, view from the room, paired with our experiences around Yucatan made it all worthwhile. I work at the Westin in Palm Springs CA, so I wanted to stay within the Starwood family. It was... More 

Helpful?
1 Thank Paola S
The_Westin-Cancun, Public Relations Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Paola S, Thanks for taking the time to share your experience with us. We're glad to hear that you had a good time in our resort with the exclusive promotions for Starwood Associates. We appreciate all your good and constructive comments, due we're always working to offer the best experience to our guests. Best regards, Zasha Pérez Gallardo PR... More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $125 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#39 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#48 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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