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1/29/2018 1/30/2018
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    The Westin Resort & Spa, Cancun

    Boulevlard Kukulcan KM 20, Cancun 77500, Mexico
    011 52 998 848 7400
    Hotel website
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    1/29/2018 1/30/2018
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    Traveler (2299)
    Pool & Beach (927)
    Room & Suite (807)
    • Excellent34%
    • Very good38%
    • Average16%
    • Poor7%
    • Terrible5%
    Travelers talk about
    “royal beach club” (498 reviews)
    “hotel zone” (341 reviews)
    “el palmar” (63 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Poolside Bar
    Fitness center
    Pets Allowed
    Wheelchair access
    Business Center
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
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    Offers from The Westin Resort & Spa, Cancun
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    Jan 29Jan 30
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (3,273)
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    1 - 5 of 2,681 reviews

    Reviewed yesterday via mobile

    We enjoyed - food could be better but everyone very helpful. We didn’t want AI and the Westin worked out fine. We actually drove our rental car around. The hotel was good - Cancun was not so great for us. The people outside of the...More

    Thank Shelvet
    Reviewed 3 days ago via mobile

    This resort is a hidden gem for SPG Platinum members. Firstly, it is SPG category 3 hotel and for only 7000 points a day you will get 4 star treatment. Secondly, as a Platinum member you will get not only free breakfast but also free...More

    1  Thank Oleg K
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded yesterday

    Dear Oleg K, Thank you very much for choosing us for your vacation in Cancún. It's always a pleasure to welcome our SPG members, and we're happy to hear that you had a good time with us and enjoyed the exclusive services and facilities of...More

    Reviewed 4 days ago

    We stayed at this hotel on new years eve and knew it had just finished (or hoped they were finished) renovations. We spent extra points to upgrade our room to ocean front. We were extremely disappointed. This hotel doesn't come close to meeting SPG'S high...More

    Thank L C
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 3 days ago

    Dear L C, Thanks for sharing your feedback. We regret that your stay with us didn't meet your expectations and we're sorry to hear about the inconveniences with your guest room and service during your stay. Please note that we're still working on a renovation...More

    Reviewed 1 week ago

    Seems that renovation/construction is finished, but still very disappointing. Worst SPG experience ever. 1. The hotel was not easy to find. You will not find anything about "Westin" or "SPG" outside their lobby. I had to ask to make sure I was in the right...More

    7  Thank msdrrrk
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 1 week ago

    Dear msdrrrk, Thanks for sharing your feedback. We regret that your stay with us didn't meet your expectations. Please note that our renovation is not finished yet, nevertheless, last December we opened some of our new facilities to our guests as Main Pool, Lagoon Pool,...More

    Reviewed 1 week ago via mobile

    Arrived at 2:00 on Saturday and there was a long wait to check in at Royal Beth Club; only one person checking people in. The room was not ready until after 3:00. Our room with a “view” was of a really big tree blocking our...More

    2  Thank Jeff W
    Response from Zasha G, SM Manager at The Westin Resort & Spa, CancunResponded 1 week ago

    Dear Jeff W, Thanks for sharing your feedback. We understand that our Guests Service team was already in contact with you and you're in a new room now, hope it is to your liking. Any additional request, please, feel free to contact us directly. Best...More

    • Top amenities
    • Fitness Center with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Spa
    • Free Parking
    • Bar/Lounge
    • Pool
    • Free Internet
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Spa
    • Bar/Lounge
    • Pool
    • Outdoor pool
    • Price range
    • $135 - $353 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Luxury Hotel in Cancun
    • #47 Top resorts Hotel in Cancun
    • #47 Spa Hotel in Cancun
    • #51 Romantic Hotel in Cancun
    • #55 On the Beach Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 376
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Starwood, HotelPower, Agoda, Hotels.com, Travelocity, Priceline, Orbitz, Hotwire, HotelQuickly, Evoline ltd, getaroom.com, Cancelon and TripOnline SA so you can book your The Westin Resort & Spa, Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Westin Resort And Spa Cancun ,
    • Westin Resort & Spa Cancun Hotel Cancun ,
    • Westin Hotel Cancun ,
    • Westin Cancun ,
    • The Westin Resort Spa Cancun ,
    • Cancun Westin
    Add Photo Photos
    Traveler (2299)
    Pool & Beach (927)
    Room & Suite (807)
    Dining (286)
    Hotel & Grounds (1315)
    Bathroom (98)
    Business Center & Event Rooms (18)
    Family and Play Areas (10)
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    Questions & Answers
    Get quick answers from The Westin Resort & Spa, Cancun staff and past guests.
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    Room Tips
    "I doubt if there are any good rooms."
    Read review
    "ocean view or lagoon view"
    Read review
    "Select the RBC with ocean views"
    Read review
    "Don't be shy to ask for an upgraded room"
    Read review
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