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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,707 Reviews from our TripAdvisor Community

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Showing 2,240: English reviews
Cancun, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Westin Resort and Spa If I fell off the balcony of my room I would fall into the sand below and in a few short steps I would be on the beach. The majority of this hotel complex fronts onto the Caribbean making the location fantastic and the views amazing. From my room I see people parasailing, playing volleyball,... More 

Helpful?
Thank Jeff W
Cancun, Mexico
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pretty nice place, the beach amazing! and also a nice spot in front of the lagoon, very spacious room with a really high ceiling, but be careful with the lifts, they are old and they crash too hard when closing, the building is a little confusing and was a little hard to find my room,however the service is really nice... More 

Helpful?
2 Thank Jesús M B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Jesús M B, Thank you very much for sharing your comments with us. It's good to hear that you enjoyed the beach and spaces of our resort, and well, we appreciate your comments about the lifts. We're already working in a deep renovation of our facilities to offer our guests a better experience, hope you can enjoy this during... More 

Fort Worth, Texas
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We traveled to the Westin in mid-August and stayed in a lagoon view room in the Royal Beach Club. We are a couple in our 40's with a 3 year old and a 20 month old. I would first like to address the reviews that say the hotel is ugly and old. We've been to Mexico A LOT (18 trips... More 

Helpful?
3 Thank frojjy
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear frojjy, Thank you very much for taking the time to share your wonderful Westin experiences. We're very glad to hear that all the family had such a great time in our resort, and enjoyed the architecture, beautiful spaces and facilities, delicious food, heavenly spa and warm service of our people. We all work with passion to give our guests... More 

Rensselaer, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW

We recently stayed at the Westin Resort & Spa Cancun. While the resort itself could use a facelift, it was still very enjoyable. The beach is awesome. Lots of pools. Despite reading reviews that say the food leaves something to be desired, we found the food very good to excellent. But have to say the people employed at the resort... More 

Helpful?
Thank FredZ1B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear FredZ1B, Thank you very much for taking the time to share your experience with us. We're glad to hear that you enjoyed the beautiful beach and delicious food of our restaurants, as well, we truly appreciate your kind comments about our people, we all work with passion to give our guests a wonderful vacation, and we're glad to hear... More 

Worcester, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

My wife and I stayed at this resort last week. The Royal Beach Club room was fabulous, beautiful ocean views with the sound of surf crashing at night. The staff is exemplary: Delia our concierge provided prompt service in booking excursions, printing boarding passes and tendering recommendations about restaurants, the bus service etc. Fernando our breakfast waiter was efficient and... More 

Helpful?
Thank James B
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear James B, Thank you very much for choosing us to celebrate your anniversary. We're happy to hear that you and your wife had such a great getaway with us and enjoyed the warm service of our people, the Royal Beach Club, and delicious restaurants. We would like to kindly ask you if you can please complete the Westin survey... More 

Redding, Connecticut
1 review
5 of 5 stars Reviewed 1 week ago

Hi! I have been fortunate enough to have traveled to 45 countries in my life. I would like to start by saying that my experience with Andres and Javier at the bar pool at the Weston resort and spa was one of the best of my life. They were both very passionate, happy, and helpful. They both took the extra... More 

Helpful?
Thank jasonmarcusbeck1971
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear jasonmarcusbeck1971, Thank you very much for sharing your kind comments about Andrés and Javier. We're very happy to hear that you had a wonderful experience with them and truly appreciate your kind words, we will share your review with the Management. Thanks again for your comments and the next time you visit Cancún, we will be waiting for you... More 

Houston, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Royal Beach Club (highly recommend). It provided a wonderful free breakfast and a happy hour each day. We often did this instead of eating out.The pools were great and uncrowded. The beach was beautiful, and the staff were all super friendly and helpful. It was very relaxing for us (a couple), and also very family friendly.... More 

Helpful?
Thank spacegirl349
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear spacegirl349, Thank you very much for taking the time to share your wonderful Westin experiences. We're glad to hear that you enjoyed the Royal Beach Club facilities and services, delicious restaurants and beautiful beach. Hope to have you back soon for another renewal getaway. Warm regards, Zasha Pérez Gallardo SM Manager More 

Georgia
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you check in they want you to sign a release form so they can sell your information but make it seem like you are just signing for the room. Didn't expect me to actually read the thing, so I refused to sign it so the man at the desk gave us a bad room. The next day I complained... More 

Helpful?
Thank Erey10
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Erey10, Thanks for sharing your comments. We regret to hear about the inconveniences with your guest room, and hope that the new room was to your liking. Also, it's good to hear that you enjoyed our pool restaurant. Thanks again for your feedback. Best regards, Zasha Pérez Gallardo SM Manager More 

CHESTERFIELD
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We actually stayed at the Royal Beach Club which is next to the Westin Resort & Spa but is part of the property. I would highly suggest this location for anyone wanting a quiet, beautiful beach area without an all inclusive. Our room was a nice large size with large balcony and beautiful views. The package we purchased was considered... More 

Helpful?
Thank Michele D
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Michele D, Thank you very much for choosing us for your vacation in Cancún. We're happy to hear that you had such a great time in our resort and enjoyed the exclusive facilities and services of our Royal Beach Club, our aim is always to give our guests a relaxing getaway, and we're glad to hear that we achieve... More 

Panama City, Panama
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a much older property but Westin continues to invest in its upkeep. The rooms are large and comfortable and the bed linens are luxury - just what you come to expect from a Westin! The bathroom was a little rough around the edges ( literally! The baseboards were peeling and looked like paint had been splattered on them!)... More 

Helpful?
Thank NPLP
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear NPLP, Thank you very much for taking the time to share your comments. We're glad to hear that you had a good stay and enjoyed the beautiful views to the lagoon and Caribbean Sea, and the room service. As well, we would like to inform you that we're already working in a deep renovation of our facilities to offer... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $129 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#36 Luxury Hotel in Cancun
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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