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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
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2,668 Reviews from our TripAdvisor Community

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Showing 2,216: English reviews
A TripAdvisor Member
2 of 5 stars Reviewed yesterday NEW via mobile

If you are use to the Westin standard you will be disappointed. The facility is very dated and I desperate need of renovations. The house keeping is not up to Westin standard as well. There little bugs in the room and rooms are so humid that the bed sheets smell musky. I would relate the level of service and facility... More 

Helpful?
Thank A TripAdvisor Member
NY, NY
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Westin has spent little - at least to the superficial eye - in making over this aging hotel; as such, it is undeserving of the Westin brand (unless that too is slipping). Upside is this hotel is among the closest in "hotel zone" to airport and if you book a decent rate, the cost is relatively "fair" compared to the... More 

Helpful?
Thank discriminator
New York City, New York
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a studio villa for 6 nights. The room came with a queen bed and a sofa bed, but was a little small. The ventilation didn’t seem very effective as the a/c was pumping kitchen smells from other rooms. The water temperature in the shower also kept changing. The shower was wheelchair accessible, which meant that the bathroom... More 

Helpful?
Thank KazfromSydney
Amsterdam, The Netherlands
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We only stayed here one night. It is a very comfortable and luxurious hotel. The service was excellent and the belhop explained everything about the hotel really well. We hung out at the pool that evening and the next morning and it has a great pool area with at least 4 or 5 pools to suit different needs. The bar... More 

Helpful?
Thank Eoin J
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Eoin J, Thank you very much for taking the time to share your experiences. We're glad to hear that you had a good stay with us and enjoyed the restaurants, facilities and attentive service of our people. We will be waiting for your next visit. Warm regards, Zasha Pérez Gallardo SM Manager More 

charlotte.
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here one night before heading to our main resort for the week. The hotel is close to the airport but close enough to hear the noise. The grounds are very nice, including the pools, beach, restaurants and all. The beach side restaurant is the gem of the hotel for sure. All the ground were kept clean and the... More 

Helpful?
Thank bcerbelli
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear bcerbelli, Thank you very much for taking the time to share your experience. We're glad to hear that you had a good stay in our resort and enjoyed the delicious restaurants of our resort and attentive service of our people. Hope to have you back soon! Warm regards, Zasha Pérez Gallardo SM Manager More 

London, United Kingdom
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is right at the start of the hotel strip, and like the others has a pool that leads out onto the beach. The pool staff are lovely without you feeling like they are there all the time. The concierge and tour desk are only there to sell you their expensive products. For example I asked the to book... More 

Helpful?
Thank Annie983
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Annie983, Thanks for sharing your comments. It's good to hear that you enjoyed the pool time, nevertheless, we regret to hear that your stay with us didn't meet your expectations, we appreciate your constructive comments to improve our service and please, accept our apology for any inconvenience. Best regards, Zasha Pérez Gallardo SM Manager More 

Oakland
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

You can't go wrong with a Westin if you need a baseline standard. You know what to expect, regardless of where you are in the world and in Mexico it wasn't too different. I wouldn't say it was 5-star but definitely above a 4. The food was varied enough to keep children happy. Enough "American standards" to keep kids happy,... More 

Helpful?
Thank freeandgoing
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear freeandgoing, Thank you very much for taking the time to share your comments with us. We're glad to hear that you and your family had a good vacation in our resort and enjoyed the delicious food and facilities. About the beach, it depends of the weather, if it's very windy or not so much, we always recommend to check... More 

Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

It has been Years since my last visit Westin Staff ,food Service the Beach made this visit a special one. Back home now relaxed and rejuvinated had a Junior Suite with a great view of the Ocean. Must commend Housekeeping Staff for keeping the Rooms, bathroom clean and crisp. Hotel is a bit dated and need Renovation especially on the... More 

Helpful?
Thank Naveen A
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Naveen A, Thank you very much for sharing your wonderful Westin experiences. We're happy to hear that you had such a renewal vacation in our resort and enjoyed the kind service of our people. We would kindly like to ask you if you can please complete the Westin survey that was sent to your email once you left the... More 

Manchester
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I hadn't been here for 10 years with work , guess what not changed a bit , looks even more shabby than it did then , it's very dated , dull, overpriced food , rooms not changed a bit , clean enough but that's as good as it gets, 95% of the YV programmes are Mexican / Spanish only English... More 

Helpful?
Thank stevekManchester
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear stevekManchester, Thanks for taking the time to share your feedback. We regret that your stay with us didn't meet your expectations, we would like to inform you that we're already working in a deep renovation of our facilities to offer a better product to our guests, as well, our Royal Beach Club area was recently renewed and hope you... More 

Rome, Italy
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 stars Reviewed 1 week ago

Well here i am back again with my wife celebrating our wedding anniversary. What better place that the Westin Resort and Spa. We were delighted to see most of the same staff members here as we were welcomed with open arms at the reception by the manager and concierge Laura. The room was perfect with a fantastic view and the... More 

Helpful?
Thank michaelcanada
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear michaelcanada, Thank you very much for choosing us to celebrate your anniversary. We're glad to hear that you and your wife had a relaxing getaway in our resort, and enjoyed the facilities, beautiful beach and attentive service of our people. We will be waiting for your next visit. Warm regards from Cancun, Zasha Pérez Gallardo SM Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $121 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort And Spa Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#35 Luxury Hotel in Cancun
#37 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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