The Westin Resort & Spa Cancun (Mexico) - UPDATED 2016 Reviews

Highlights

Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Beachfront
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Free Parking

About the property

Beachfront
Wheelchair access
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )

Things to do

Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court

Room types

Non-Smoking Rooms
Suites
Family Rooms

In your room

Air Conditioning

Internet

Paid Wifi
Paid Internet
Free Internet
Free High Speed Internet ( WiFi )

Services

Business Center with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Free Parking
Laundry Service
Babysitting

Official Description (provided by the hotel)

Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more

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Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico

Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Price Range: $125 - $442 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — The Westin Resort & Spa Cancun 4*

Number of rooms: 379

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Also Known As:: Westin Resort & Spa Cancun Hotel Cancun; Westin Resort And Spa Cancun; Westin Hotel Cancun; Westin Cancun; The Westin Resort Spa Cancun; Cancun Westin

Hotel Style:

#37 Luxury Hotel in Cancun

#39 Spa Hotel in Cancun

#41 Top resorts Hotel in Cancun

#48 On the Beach Hotel in Cancun

#52 Romantic Hotel in Cancun

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Lynn F

Level

Contributor

43 reviews

10 hotel reviews

5 helpful votes

“Vacation”

Reviewed yesterday NEW via mobile

Day one had been fabulous... Hotel room great. Beach breathtaking...... restaurants mediocre, food so so, service slow... But..... Would Definitly do this again... Ate at the Mexican restaurant tonight, sun went down, very dim candles placed on the tables.... Could not see what you were eating..... Turn off for me.. .

Helpful?

Thank Lynn F

AngelsWatchOverMe

Rockaway, New Jersey

2 reviews

14 helpful votes

“Excellent Customer Service With A Smile! Thanks to Mitzi !”

Reviewed yesterday NEW

The Westin Hotel and Spa really made our vacation in Cancun everything we wanted. Mitzi V. really helped us put this all together. I corresponded with Mitzi a few days prior to our trip letting her know we were celebrating my birthday on this vacation and that we really would like to have our room upgraded if possible. When we... More

Thank AngelsWatchOverMe

A TripAdvisor Member

“Decent not great”

Reviewed 4 days ago NEW via mobile

This property has a nice location but the amenities are average. I realize that most people aren't spending much time in their rooms but is it asking too much to have more than 1 channel on the TV in English? Most guests seem to be from the US and I have more than 50 Spanish channels at home.

Thank A TripAdvisor Member

Thelma L

Auburn, California

32 reviews

13 hotel reviews

42 helpful votes

“not what I'd expect from a westin”

Reviewed 5 days ago NEW

Delta airlines cancelled our flight and comped us a room in a Westin. Glad it was on the hotel strip and nice beach, but the room was like a concrete bunker. Room was a double bed and roomy, but doorway was so tight the luggage hardly fit. Resort felt dated and empty. Maybe I'd stay if it was a budget... More

1 Thank Thelma L

Mateoso510

3 reviews

1 helpful vote

“Great place”

Reviewed 5 days ago NEW via mobile

I am thoroughly enjoying my stay here. Management is so hospitable and all the staff are friendly. This place has a few different pools including a whirlpool semi hot tub that's linked to the main pool. Restaurants produce quality food although a bit pricey. We ate at the Regina buffet every morning which is across the way ($10!). I haven't... More

1 Thank Mateoso510

Beatrice G

11 reviews

8 hotel reviews

2 helpful votes

“Breath taking view ”

Reviewed 6 days ago NEW via mobile

The Resort have such a beautiful view, very quite as well. Food is great, the staff are really nice and helpful. "Alexandro" was so helpful doing our stay, he worked with the Resturent by the pool side. Resort have multiple pool and a jacuzzi. This resort is located at the beginning of the strip but they have buses to downtown... More

1 Thank Beatrice G

Tricia O

1 review

“Dated, lots of seaweed on beach”

Reviewed 1 week ago

There was a lot of seaweed on the beach which was there throughout our stay. This should have been removed, but we did not see any maintenance of the beach. The pools were outdated, especially the several cold small pools. The staff was friendly. Our room was ok, but not great. We had a first floor patio. Loved going to... More

1 Thank Tricia O

Dear Tricia O, Thanks for taking the time to share your experiences. It's important that you be aware that extrem seaweed has not been reported, nevertheless, everymorning we clean all the beach to offer a wonderful lanscape to our guests. As well, we would like to inform you that we're already working in a deep renovation of our facilities to... More

Vera W

“Awesome stay !!”

Reviewed 1 week ago via mobile

Our visit first visit to cancun. My husband and I enjoyed our stay the Westin very much !. All the staff were awesome we got upgraded to a royal beach club with the private pool and private beach area . Room was big and very quiet with a nice lagoon view ! Fresh juices every morning at the club. Concierge... More

Thank Vera W

Dear Vera W, Thank you very much for choosing us for your vacation in Cancun. We're glad to hear that you and your husband enjoyed a wonderful vacation, the exclusive services and amenities of our Royal Beach Club, the relaxing Heavenly Spa experience and the attentive service of our people. We would kindly like to ask you if you can... More

RPN317

New York City, New York

“AMAZING STAFF & Crystal Clear Waters”

Felix, Marcos, Leonel, Gina, Selena, Davino, Mitzi and the all of the AMAZING staff at the Westin Resort & Spa Cancun and the crystal clear waters are the Only reason to stay at this resort. The Gracious and wonderful staff went above and beyond to help make our stay a special one as we were celebrating our 10 year anniversary.... More

Thank RPN317

Dear RPN317, Thanks for taking the time to share your comments. It's good to hear that you found our staff to be helpful and attentive, and enjoyed the beach, nevertheless, we regret to hear that your stay with us didn't meet your expectations. We would also like to inform you that we're already working in a deep renovation process to... More

Paola S

Cathedral City, California, United States

“First time in Cancun”

Reviewed 2 weeks ago

I stayed at this hotel from August 27 - September 3, 2016. We went during a time when it was extremely humid, but the hotel location, view from the room, paired with our experiences around Yucatan made it all worthwhile. I work at the Westin in Palm Springs CA, so I wanted to stay within the Starwood family. It was... More

1 Thank Paola S

Dear Paola S, Thanks for taking the time to share your experience with us. We're glad to hear that you had a good time in our resort with the exclusive promotions for Starwood Associates. We appreciate all your good and constructive comments, due we're always working to offer the best experience to our guests. Best regards, Zasha Pérez Gallardo PR... More

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The Westin Resort & Spa Cancun

The Westin Resort & Spa Cancun

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