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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,872 Reviews from our TripAdvisor Community

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Showing 2,367: English reviews
Reviewed yesterday NEW

I gave 4 out of 5 only because the bed mattress and the pillow were not clean. the services were good. they were kindly always smile. I chose the ocean view room that I can view the sea. pretty awesome view.

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Helpful?
Thank Li Y
Zurich, London
Reviewed 2 days ago NEW

I am a SPG Gold member and fan of Westin brand but the The Westin Resort & Spa Cancun property its is totally outdated and its overrated which doesn't qualify its current star rating. Secondly its very noise and conducting various fixes (renovation). The Lobby doesn't have the best first impressions look and feel more of a budget hotel. Only...

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Helpful?
2Thank SanZurich_London
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear SanZurich_London, Thanks for taking the time to share your comments. We're glad to hear that you had a good experience in our Heavenly Spa, nevertheless, we regret to hear that your stay with us didn't meet the expectations that previous Westin Hotels have provided for you. As you could notice, we're already working in a deep renovation of our...

New York City, New York
Reviewed 2 days ago NEW

I couldn't be happier with our stay at the Westin in Cancun. We spent 5 nights here (at an awesome rate!) earlier this month. The room was clean and comfortable, the food at the restaurants were decently priced with varied menus -- and the food was very good! The service was top notch -- every single person we encountered was...

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Helpful?
Thank Leisha09
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Leisha09, Thank you very much for taking the time to share your experience with us. We're glad to hear that you had such a great time in our resort and enjoyed your guest room, delicious food of our restaurants and the attentive service of our people. As well, it's great to hear that you enjoyed the beautiful beach, pool...

Morrison, Colorado
Reviewed 3 days ago NEW

THe property is nice -- and a great bar ... but the porter ended up destroying a bottle of premium tequila on the floor which they did clean up quickly .. but still a bit annoyed that the bellman did that -- and then when asked -- how far into downtown ... he said 20 min walk about 2-3 km...

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Helpful?
Thank SMS-IBM
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear SMS-IBM, Thanks for taking the time to share your feedback with us. We truly regret the inconveniences during your stay and the communication misunderstanding with the bellboy about the distances, our hotel is located in the Km 20 of hotel Zone, 20 Km. from downtown. We will report your case to prevent similar incidents in the future. Please, if...

Minneapolis
Reviewed 3 days ago NEW

This Westin offers something unique: an outdoor Temazcal, a traditional Mexican sweat lodge, with a Mexican shaman. The 2-hour experience involved lava rocks heated in a wood fire, steam, copal incense, and chanting in English, Spanish, Mayan, and Nahuatl (ancient Aztec language). My wife and I enjoyed every aspect of the four-part ritual, including being more comfortable than we anticipated,...

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Helpful?
Thank nanbec
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear nanbec, Thank you very much for taking the time to share your comments. We're glad to hear that you had a renewal experience in our authentic Temazcal, it's a very fascinant way to know more about the mayan traditions, culture and Beliefs. Our Temazcal is the only one in the hotel zone of Cancún, and we're very proud to...

Reviewed 4 days ago NEW

These people will smile in your face while you are there, but you will end up defending your credit cards for a long while afterwards because they will keep charging you even after you gone home. And they will not pay back. We've been writing them for a while now, and they keep making excuses (different ones) for why they...

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Helpful?
Thank Mikael L
Montreal, Canada
Reviewed 6 days ago NEW

The Westin is one of the first properties in entering Cancun, so it borders the Club Med on one side. Though this is an older property, its location for beach and ocean quality is great. It is far if you're planning to going to Cancun center or where the Isla shopping district is - We had a car so this...

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Helpful?
Thank SPJAZ
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear SPJAZ, Thanks for taking the time to share your experience with us. It's good to hear that you enjoyed the beautiful beach, and found your guest room comfortable and clean. We regret to hear that your food experience didn't meet your expectations, as you may see in other reviews, this kind of complaints are not usual, so we will...

South Miami, Florida
Reviewed 1 week ago NEW

My husband and I stayed at the Westin Resort and Spa Cancun hotel this past December 2016, and we enjoyed it tremendously. The front desk staff, as well as the restaurant and bar staff were kind and very helpful. The hotel was near the airport and close to everything (in the hotel zone). The room did need a little modernization,...

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Helpful?
Thank 849linetp
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear 849linetp, Thank you very much for taking the time to share your experience with us. We're glad to hear that you and your husband had a great time in our resort and enjoyed the attentive service of our associates at the Front Desk and Bar & Restaurants. We all work with passion to give our guests a memorable experience,...

Reviewed 1 week ago NEW

No, it isn't as luxury as other hotels in the Hotel Zone. But it is clean, well-kept and offers good service. It's the second to last hotel on the southern tip of the Hotel Zone. The beach is great, and often was the only one where swimming was possible. The view from our balcony was amazing. The bus starts very...

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Helpful?
Thank Tim P
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Tim P, Thank you very much for choosing us for your anniversary trip. We're glad to hear that you had a romantic time in our resort and enjoyed the beautiful beach and views from your balcony, the special decoration in your room, and the delicious food of our restaurant Sea & Stones. We would like to kindly invite you...

Reviewed 1 week ago via mobile

Maybe it was a great resort once upon a time long time ago. The ocean front room weren't insulated the noise that the wind made nightly was unbearable. Rooms need a major upgrade and that was it n their beach club building. We wanted to cancel our second stay but we not able due to strict rules and cancellation. Stayed...

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Helpful?
2Thank Meirav D
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Meirav D, Thanks for sharing your feedback. We appreciate your constructive comments and we understand that a Management representative is already in touch with you to review your case. In case that you need additional assistance, please, feel free to contact us directly. Best regards, Zasha Pérez Gallardo SM Manager

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $136 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#36 Luxury Hotel in Cancun
#41 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#49 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa Cancun staff and other travelers.
269 questions
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11 days ago

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the 6th floor with an ocean view have a balcony.”
 of 5 bubbles 849linetp, 1 week ago | Read review
“Ask for a view!”
 of 5 bubbles J4041QStimp, 1 week ago | Read review
“At the Royal Beach building rooms with beach view are better although lake view are nice too”
  • Lake View from rom
 of 5 bubbles Cholupo, 1 week ago | Read review
“The lagoon view was very nice and cheaper.”
 of 5 bubbles ausymom, 1 week ago | Read review
“Ideally, face the Atlantic Ocean. You can enjoy the view from the room and your terrace or balcony.”
 of 5 bubbles krweaver, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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