We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Westin Resort & Spa Cancun

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
Panoramas (21)
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,882 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,377: English reviews
Boston, Massachusetts
Reviewed yesterday NEW

The Westin was a beautiful resort, with all the pools and restaurants and everything but I feel that the best part was that we found a snorkeling spot 5 minutes walk from the resort. It it right after Club Med on the other side of the rocks. You had to pay 5$ to get a life vest to snorkel but...

 Report
Helpful?
1Thank hannahmariejones
Phoenix, Arizona
Reviewed yesterday NEW

I have been a returning guest at the Westin Cancun for many years. I had the good fortune of being upgraded to the Ocean Club. First of all, the staff of the Westin Cancun is always great. From the bell staff to housekeeping, everyone was great. Breakfast in the main restaurant was very nice. From the omelet bar to the...

 Report
Helpful?
Thank Al R
New York City, New York
Reviewed yesterday NEW

I stayed at the Royal Beach Club. We are Starwood Lifetime Platinum. The check in process was very simple but roved yo be incomplete as to the procedures for the property and the amenities to be expected. Arrangements for pick up at the airport proved to be delayed although arrangements had been made prior to arrival date and the flight...

 Report
Helpful?
Thank jonathanzeichner
Reviewed yesterday NEW

I only stay at Westins and by far this has been the WORST!!! I hate to say that because the people here are so nice. Its not a management fault it's ownership fault. Obviously STARWOOD purchased a very old hotel and put the WESTIN name on it. I am not sure of that, but compared to other WESTINs this is...

 Report
Helpful?
Thank Chris Leevy J
Plymouth, Minnesota
Reviewed yesterday NEW

We got a great rate on this hotel through expedia and should have known looking at the reviews that the place was sub par. The biggest disappointment was the swimming pools were not heated and were cold, the only people who could stand the water were the lap swimmers who like 60 degree water. Sadly the ocean was too windy...

 Report
Helpful?
Thank Sarah C
New York
Reviewed 2 days ago NEW

I stayed here for one night before I travelled to Tulum. My room was dated but it was clean with views over the water. For the price that I paid was for what I got. But if I was going to Cancun for a vacation I would choose another hotel with updated rooms and grounds. Tip : It will be...

 Report
Helpful?
Thank AJinNewYork
Dallas, Texas
Reviewed 2 days ago NEW

We arrived to the hotel about 11am on January 11th. When checking in, the manager told us that our room would be ready at 1pm. He said we could go grab lunch and then come back and it would be ready. Since we did not have a room number, the bar by the pool was giving us a hard time...

 Report
Helpful?
Thank l0uemt1976
Michigan
Reviewed 2 days ago NEWvia mobile

The location is stunning but remote. It is 20 minutes from anything and although the food is good it is not good enough to eat 5 days/3 meals. The facilities are a bit dated but not bad. If you purchase the all inclusive packages make sure you have them explain thoroughly when and how they apply....there was some confusion. The...

 Report
Helpful?
Thank dieseltug
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear dieseltug, Thanks for sharing your feedback. We're glad that you enjoyed the beautiful lagoon area, we're the only hotel in Cancún with this privileged location between the lagoon and the sea. Also, it's good to hear that you found our staff friendly and helpful, and enjoyed the food of our restaurants, we invite you to try our culinary stations...

Las Vegas, Nevada
Reviewed 2 days ago NEWvia mobile

It's a bit far from downtown....but such an amazing resort! Pool/beach area is phenomenal! The rooms are clean and the beds are so comfortable! The air con in the room works great as well! The gym is big with quality equipment.

 Report
Helpful?
Thank sarah_cran
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear sarah_cran, Thanks for choosing us for your vacation in Cancún. We're glad to hear that you enjoyed the beautiful beach and pools area, and also your guest room, and a renewal rest in our Westin Heavenly Bed. We're also happy to know that you enjoyed the facilities of our Westin Workout Fitness Studio to move well during your vacation....

Reviewed 3 days ago NEW

I gave 4 out of 5 only because the bed mattress and the pillow were not clean. the services were good. they were kindly always smile. I chose the ocean view room that I can view the sea. pretty awesome view.

 Report
Helpful?
2Thank Li Y
The_Westin-Cancun, SM Manager at The Westin Resort & Spa Cancun, responded to this review

Dear Li Y, Thank you very much for taking the time to share your feedback. We're happy to hear that you enjoyed the kind service of our people and the beautiful view to the Caribbean from your guest room. We regret the inconvenience with your linens, and we will work to prevent similar incidents in the future. We're glad to...

Questions? Get answers from hotel staff and past guests. Ask a question

2,989 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1961)
Viewed
Pool/Beach Area (468)
Viewed
Hotel & Grounds (366)
Viewed
Room/Suite (227)
Viewed
View from Room (139)
Viewed
Dining (111)
Viewed
Bathroom (76)
Viewed
Family/Play Areas (7)
Viewed
1:20
Videos (17)
Viewed
Other (550)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (940)
Viewed
Ambassador Suite (110)
Viewed
Amenities (153)
Viewed
Balcony (64)
Viewed
Beach (63)
Viewed
Deluxe (62)
Viewed
Junior Suite (53)
Viewed
Lagoon Pool (20)
Viewed
Main Pool (19)
Viewed
Pool 1 (6)
Viewed
Pool 2 (7)
Viewed
Pool 3 (4)
Viewed
Dining (155)
Viewed
Royal Beach club Pool (20)
Viewed
Royal Beach Club Room (56)
Viewed
The Hotel (148)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (88)
Viewed
Hotel & Grounds (35)
Viewed
Pool/Beach Area (20)
Viewed
Business Center/Function Rooms (2)
Viewed
Dining (6)
Viewed
Room/Suite (8)
Viewed
View from Room (2)
Viewed
Bathroom (1)
Viewed
Family/Play Areas (2)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Cancun hotels
8.9 mi away
Smart Cancun by Oasis
Smart Cancun by Oasis
#43 of 182 in Cancun
491 reviews
3.3 mi away
CasaMagna Marriott Cancun Resort
3.7 mi away
Sandos Cancun Luxury Resort
Show Prices
Show Prices
Show Prices
0.7 mi away
GR Caribe by Solaris
GR Caribe by Solaris
#24 of 182 in Cancun
2,900 reviews
7.1 mi away
Dreams Sands Cancun Resort & Spa
1.1 mi away
GR Solaris Cancun
GR Solaris Cancun
#32 of 182 in Cancun
4,237 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $138 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Orbitz, Travelocity, Media 8, Inc. and Jetsetter so you can book your The Westin Resort & Spa Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#42 Spa Hotel in Cancun
#45 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from The Westin Resort & Spa Cancun staff and other travelers.
269 questions
Ask a question
13 days ago

See all questions (269)

Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“no rooms are good - sorry”
 of 5 bubbles chrisleevyj, yesterday | Read review
“6th floor only with balconies either ocean view or lagoon view.”
 of 5 bubbles S6871HUsarahc, yesterday | Read review
“Rooms on the 6th floor with an ocean view have a balcony.”
 of 5 bubbles 849linetp, 1 week ago | Read review
“Ask for a view!”
 of 5 bubbles J4041QStimp, 1 week ago | Read review
“At the Royal Beach building rooms with beach view are better although lake view are nice too”
  • Lake View from rom
 of 5 bubbles Cholupo, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay