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Boulevard Kukulcan Km 20.5, Cancun 77500 Mexico
19 people are viewing this hotel
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Traveler (3958)
Pool & Beach (1170)
Room & Suite (416)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Cancun
Updated 05/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 268 in Cancun
Location
4.0
Cleanliness
4.0
Service
4.2
Value
3.9
Travelers' Choice
Explore from The Westin Resort & Spa, Cancun. Just six miles from CUN Airport, our beach resort is a short ride to the aquarium, museums, area shops and nightlife, Xcaret and Xel-Ha waterparks, Tulum, Isla Mujeres, boat trips and water activities.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Bowling offsite
Entertainment staff
Tennis court offsite
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Lagoon View
Languages Spoken
English, Spanish
Hotel links
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4831Reviews468Q+A100Room tips
Traveler rating
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Most Recent
Sandras wrote a review Today
5 contributions5 helpful votes
Really fun time at the Westin. Guillermo and Ivan from the activities team were the best. Got a really great 2 session workout with Ivan in the morning. And then played bingo with Guillermo. Enjoyable experience in between enjoying the beach.
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Date of stay: May 2022Trip type: Traveled
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Eunice Martinez wrote a review Today
1 contribution
First time staying at the Westin Resort & Spa & sad to say it will be our last as well. Chose this hotel to spend my baby moon at, one last vacation before giving birth. I was ready to rate this hotel highly until the last night of my stay. The resort is nice, has 3 pools however 2 of them were always closed. I never seen security around the premises & one of the elevators smelled like weed. Not something I was happy to smell since I’m pregnant. Upon check in, they had me sign a paper stating how much I would be charged at the end of my stay for the room per night however upon the end of my stay my total ended up being much more than what I had signed for (not counting my food charges) The front desk agents admitted they had made a mistake in the paper they had me signed but couldn’t honor it. I was very disappointed at this point, I have worked as a front desk agent so I know that if I were to make a mistake & receive a signature from a guest, that’s what I will honor regardless of my mistake, this wasn’t the case here. I stayed up pretty late on my last night going back & fourth with them on how it’s their responsibility to double check what they’re having a guest sign, & asking them how is it that I’m being charged for their mistake, I had already gotten prepared to pay for the amount signed for so to have the amount readjusted at the end was a big curve ball for me. all I was told is that they would escalate this issue and I would receive an email from the front desk manager, however I have not. Overall very dissatisfied.
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Date of stay: May 2022Trip type: Traveled
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DMills115401 wrote a review Today
Washington DC, District of Columbia83 contributions29 helpful votes
+1
Came to Westin on a timeshare experience and had a mixed experience. I've stayed at Westin Lagunamar and this hotel is not close in terms of service, location, or food. They have been updating the rooms and our room had a nice view, but was not updated room. Breakfast buffet with omelet station is good, the steak and seafood restaurant is average. I think once all renovations are done I would return, but unless you want quiet and are willing to cab or Uber into town and for restaurants you may want to stay closer to downtown.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Ask for renovated room
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded today
Dear DMills115401, Thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays, and for taking the time to share your valued feedback with us. We truly appreciate you mentioned the areas of improvement we need to reinforce, in order to provide the quality standards our guests expect from us. We hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well, Social Media Coordinator
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Amber N wrote a review Yesterday
1 contribution
Aldo Brenda anna Luis guiermo Ivan did a wonderful job during the guacamole class! So fun and DELICIOUS! We had an amazing relaxing time here. The service was wonderful. We wanted a really relaxing trip.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded today
Dear 585ambern, Thank you for choosing The Westin Resort & Spa Cancun as your host for your most recent holidays. We are honored to know you had such a wonderful time at the Guacamole class with Aldo, Brenda, Ana, Luis, Guillermo and Iván. We hope you remember Westin Cancun every time you recreate the Guacamole recipe. Be well, Social Media Coordinator.
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dynik wrote a review May 14
Fort Myers, Florida180 contributions49 helpful votes
+1
Lovely beach, spacious rooms, great restaurants, fun poolside activities ( Ivan), great pools, exercise room, gorgeous setting, great people, tons of fun. Just enjoyed drink mixing at the pool. Samples shared by the staff!!! Our room is overlooking the pool and beach. This is an active resort that has an excellent on the beach restaurant which is romantic and delicious. Casual restaurants that serve breakfast, lunch and dinner too. This is an older resort which is well maintained and lovely.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear dynik, Thank you for choosing The Westin Resort & Spa Cancun for your most recent holidays. We are delighted to know you had such a fun experience at our resort. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well, Social Media Coordinator.
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Gla B wrote a review May 14
1 contribution
Everything is top notch. The Westin resort & spa took care of our every need. The resort activities starts in morning and doesn’t end until 4. Ivan, skinny G, Ana, Brenda and Luis are entertaining and full of energy. My family had the greats time. We won some prizes playing Bingo. I will be back again, again & again. I would recommend getting a ocean view. I woke up to the most beautiful sunset and refreshing breeze every morning Gladys B
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear glab2022, Thank you for giving The Westin Resort & Spa Cancun a chance during your most recent family holidays, We are delighted to know you had such a positive first stay with us, and that you enjoyed our stunning views and fun activities with Ivan, Guillermo, Ana, Brenda, and Luis. We hope to have the honor to host many more family holidays to come. Be well, Social Media Coordinator.
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jeanne G wrote a review May 13
1 contribution
Ivan, Anna, Guillermo, Brenda and Luis and Aldo and Claudia were amazing I had so much fun learning with them. A great experience. From Pilates to the margaritas, my friend and I had the most amazing time.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear jeannegU9516ZL, Thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent holidays. We are delighted to know you had an amazing time with Ivan, Ana, Guillermo, Brenda, Luis, Aldo, and their fun activities. Hopefully, you will come back soon to enjoy a new unforgettable experience Be well, Social Media Coordinator
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Chris T wrote a review May 13
3 contributions1 helpful vote
The Westin is a great hotel!! The view is amazing and the staff is so friendly and accommodating!! They have lots of activities at the pool all day long, just played Bingo with Guillermo!! They have water work out in the pool and Pina Colada activity’s.. so much fun!! Will definitely be back!!
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 4 days ago
Dear Chris T, Thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent holidays. We are honored and would like to thank you for your kind and wonderful comments in regards to your stay and the activities offered. It will be an honor for Westin Cancun to have you back and provide you with the hospitality and warmth that characterizes us on your next visit. Be well, Social Media Coordinator.
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Mark M wrote a review May 11
Edmond, Oklahoma8 contributions
First time staying at the Westin Cancun Resort and Spa. Normally stay at the Westin Lagunamar. Very nice place to stay. Great beach area towar d the cove area in front of Club Med. The day we walked up there the water was like a swimming pool. Can’t get that down at The Lagunamar. Also the staff here is much more engaged on a personal level with the guests. They have daily activities where they will spend time personally talking to you to make sure you are invited. They had a ceviche making class, daily water exercise class, and even a pina colada class. Unlike Lagunamar, the pools and lounge chairs are right on the water. No mile walk across the sand burning your feet. Stone and Sands restaurant right on the waters edge is a great place to eat. Activities staff are all so friendly, helpful, and engaging. Special compliments to Aldo, Ana, Ivan, Brenda, and of course Guillermo. Also the last Cancún bus stop is literally right in front of the resort, so easy access to get everywhere. We took the bus to Portfirios one night and it was very easy back and forth.
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Date of stay: May 2022Trip type: Traveled
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 4 days ago
Dear mmehEdOK, Thank you for giving The Westin Resort & Spa Cancun a chance during your most recent holidays, We are delighted to know you had such a positive first stay with us, that you enjoyed our beautiful beach, fun activities, delicious food, and attentive service provided by our associates, especially Aldo, Ana, Brenda, and Guillermo. We hope to have the honor to host many more holidays to come. Be well, Social Media Coordinator.
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momr2d2 wrote a review May 10
Mississauga, Canada1521 contributions140 helpful votes
+1
We booked a short family getaway in a 2 bedroom unit. Upon arrival the exterior looked quite basic. Once inside it was spacious, clean and modern. The suite was lovely, clean and spacious with 2 adjoining balconies facing the non functioning flo rider. I’m not sure why it wasn’t functioning as all pools were open and I don’t see how it was any more of a risk of Covid than the pools or elevators. The washrooms did not have fans in them but towels were plenty. More lotion would have been helpful. The staff (front desk, concierge, restaurant and entertainment staff) were all excellent. They require masks indoors and have hand sanitizers around the property. They give 2 bottles of water in the room but these should be replenished daily. The bar by the pool would not give water and said it had to be purchased for $6US! The sports bar has jugs of water and you can ask them to fill your bottle (we always carry our own). You have to make a reservation for the gym snd they have small water bottles in there. You must wear a mask at all times, even when running on the treadmill. There are wipes to wipe down equipment. The breakfast buffet is good and has plenty of vegan/gluten free options. $22USpp. Sports bar has gf and vegan too but the sea and Stones restaurant has limited options but a lovely ocean view.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Loungers fill up so get yours early.
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 6 days ago
Dear momr2d2, Thank you for choosing The Westin Resort & Spa Cancun for your family holidays, We thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services. Be well, Social Media Coordinator
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PRICE RANGE
$119 - $357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
370
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Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include Sea & Stones, NAVÍOS Mexican Fusion Seafood, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.