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The Westin Resort & Spa, Cancun

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Boulevlard Kukulcan KM 20, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3309)
Pool & Beach (1008)
Room & Suite (764)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Resort & Spa, Cancun
Updated 03/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#84 of 253 hotels in Cancun
Location
Cleanliness
Service
Value
Plan your visit to paradise at The Westin Resort & Spa, Cancun. Nestled on the beach between the Caribbean Sea and a tranquil lagoon, our vacation ownership resort offers the perfect destination for business trips and family vacations in Mexico. Unwind at one of our sparkling pools or on the white-sand beaches. Schedule a relaxing beauty treatment at The Heavenly Spa before or after a day in Cancun. Find adventure at our resort with a snorkeling trip to the coral reef, a ride on the FlowRider® surf experience or other activities. Savor delicious cuisine and libations at our on-site restaurants and bars. If you're in Mexico for a conference or family gathering, take advantage of our indoor venues, custom catering, planning services and event spaces on the beach. Kick back in a beach villa with a fully equipped kitchen or select a cozy guest room or suite with views of the water. All rooms include Westin Heavenly® Beds and free Wi-Fi. Best of all, our Cancun property does not charge resort or per-person fees.
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Room & Suite (764)764
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Bowling offsite
Entertainment staff
Tennis court offsite
Kids club
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Save 20% this spring
4,158Reviews448Q+A100Room tips
Traveler rating
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Popular mentions
Marcia G wrote a review Apr 19
1 contribution
Very nice accommodations all our needs have been taken care of. Aldo is exceptional and entertained us throughout. Would highly recommend for a relaxing vacation. Beach and pool are beautiful. Food and drinks are always flowing and even during COVID they are very cautious and always cleaning and sanitizing, ensuring masks are worn at all times.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear Marcia and Ritchie, Thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent holidays, and also for taking the time to share your experience with us. We are delighted to know you had a relaxing and renewing experience at our resort and that our COVID-19 measures made you feel safe and comfortable to enjoy our facilities and activities! We are very grateful for your compliments towards our team members and especially Aldo! We hope to have the honor to host you again, in a future getaway to the Caribbean! Be well,
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Michelle N wrote a review Apr 18
2 contributions
Jesus Martinez who works in the Arena Sports bar at the hotel is just AMAZING! He was super attentive and happy and remembered us and our favorite foods and we had specialty orders and he fulfilled them to perfection. He is fun and honestly he should run the bar. He’s really qualified and truly cares about his customers. I hope when we come back he’s king :) he loves what he does and it shows
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Date of stay: April 2021Trip type: Traveled with family
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear Tryingtoslowdown, Thank you for choosing Westin Resort & SPA Cancun hospitality for your most recent holidays. We are delighted to hear that you had a memorable experience at our Arena Sports Bar, and we are honored and grateful for your compliments towards Jesus Martinez, and to learn he made a difference and provided outstanding service and attention to every single detail in order to make your experience a memorable one We look forward to welcoming you again in the near future, to your new home in Cancun. This good,
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Andy&Vincent wrote a review Apr 18
Las Vegas, Nevada48 contributions2 helpful votes
So sad that this venue in Cancun is so beautiful and the service had to spoiled the whole experience. We decided to stay at this hotel because we love Marriott hotels and we are gold members with them, plus it's location is amaizing... we travel all the time and we have never had to come back to the front desk in any hotel to bother for any reason. When we checked in we were told by Ana we got 20% on bar and restaurants because our status, went to ask for the coupon at the concierge desk who didn't know about it, he sent us to our room and asked us to come back while he finds out about this, we came back and a different staff member at the concierge desk told us we didn't have the 20% and he took us to front desk with the manager on duty who said to us Ana gave us wrong information but we will have instead a free breakfast next day... we didn't complain or anything about it, we spend money at the bar and restaurant no problem... next morning we went to have breakfast and to our surprise, we didn't have the free breakfast they told us... again we went to front desk for help and Ana was there and she was so unprofessional, been mad at us because we were asking for free breakfast that we didn't ask for but they offered to us. I explained the situation we have with the staff regarding wrong information we got after we checked in, and she just kept saying "I told you you had 20% discount no free breakfast" like it was our fault the whole misunderstanding. It's just so messed up blaming on your guests, when staff doesn't have the right information to give the right directions. We ended up paying full price for bar and restaurant and not having breakfast, plus a horrible costumer service experience. Definitely not coming back and we do not recommend it if you like to make your money worth
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Date of stay: April 2021Trip type: Traveled as a couple
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Tbowie3 wrote a review Apr 17
Baltimore, Maryland57 contributions30 helpful votes
Two of my friends and I visited the Westin Resort and Spa for a spring break get-away. We were indifferent about staying here but we loved it so much and we are definitely visiting again! We booked the two bedroom villa. It was amazing! The island/table offered the opportunity for conversing nightly, the two bathrooms allowed us to be efficient with time and getting dressed for our nightly dinners out. In addition, the view of the lagoon was great and the views of the sun setting were great The access to pools and the beach was great! We enjoyed spending our time in one of the smaller pools and on the beach! We were able to get seats on the beach daily. Our daily routine consisted of visiting the beach and ordering food. Most beach food isn’t that great or it’s fairly basic. We had so many great items-grilled shrimp, fried whole fish, salad, grilled vegetables, vegan wraps! The food was so tasty! The drinks were subpar and didn’t seem to have a lot of liquor in them. They were great to go along with the beach vibe. While we mainly relaxed, resort activities were offered. Activities included bingo, dance classes, margarita making classes and water aerobics. The hotel also wasn’t overcrowded! It was nice to see the cleaning of common areas occurring due to COVID. We also visited the spa for massages! The massages were amazing! Due to COVID not all of the spa amenities were available, but we still enjoyed the visit. While we enjoyed the food on the beach we visited restaurants at night. The hotel is in a great location. We visited three different restaurants and each restaurant was less than 10 minutes away. It’s also close to the airport!!! We will definitely visit the Westin again!
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded yesterday
Dear Tbowie3, Thank you for choosing The Westin Resort and Spa Cancun as your destination for your most recent friends' getaway, and also for taking the time to share your experience with us. We are delighted to know you had a renewing experience with us. That our amazing Villa's provided all the comfort to relax after a day in the sun and enjoying the activities our team had to offer. We are very grateful for your compliments towards our team member and to learn our associates made a difference and provided outstanding service and attention to every single detail in order to make your experience a memorable one. We hope to have the honor to host you again, in a future getaway to the Caribbean! Be well,
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Brooke F wrote a review Apr 15
Cancun, Mexico2 contributions
I will never stay at a different hotel in Cancun- the Westin is everything I could ask for and more. The hotel was clean and the workers are very friendly. The best part was the activities in the afternoon- Aldo led the activities and makes sure you have such a good time! Margarita classes, Ceviche classes....so many fun extra perks to an already amazing hotel experience.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Social Media Coordinator, Guest Services / Front Office at The Westin Resort & Spa, Cancun
Responded 5 days ago
Dear Brookef199813, Thank you for choosing The Westin Resort and Spa Cancun as your destination for your recent holiday getaway! We are delighted and honored by your comments, we are delighted to know you thoroughly enjoyed your experience and especially all the fun activities provided by our amazing team. We will share this sincere and thoughtful review with the entire staff, especially with Aldo and his team! We cannot wait to have you back in your new home in Cancun. Be well,
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PRICE RANGE
$126 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin resort & spa cancun hotel cancun, westin resort and spa cancun, westin hotel cancun, westin cancun, the westin resort spa cancun, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
370
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Frequently Asked Questions about The Westin Resort & Spa, Cancun
What are some of the property amenities at The Westin Resort & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Resort & Spa, Cancun?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Resort & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Resort & Spa, Cancun?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Resort & Spa, Cancun?
Conveniently located restaurants include NAVIOS Fusion Mexican Food, El Galeon del Caribe, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at The Westin Resort & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Resort & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Resort & Spa, Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Resort & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Resort & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.4 miles).
Does The Westin Resort & Spa, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.