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Hyatt Ziva Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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Hyatt Ziva Cancun
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1,558 Reviews from our TripAdvisor Community

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Showing 1,324: English reviews
Excelsior Springs, Missouri
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Zilara 2 years ago and absolutely loved it. We now love Ziva (Turquoize) too. Ziva's location is perfect. You are within walking distance to so many things. The rooms were fabulous in the Turquoize Tower since they are brand new. We didn't feel that the food overall at the Ziva was as good as Zilara, but... More 

Helpful?
Thank 889fluffy01
Cancun
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

While I'm still at the resort I had to write about this experience in particular. Let's start by saying that I love meat; steak, burgers you name it I love it but only cooked well done. Do I need to give a description of what well done means?Today is being the third time that I have asked for well done... More 

Helpful?
Thank Alexander G
Morristown, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We took a family vacation to the resort ages 24 and up. There was always something to do, there were constantly activities provided throughout the day. The turquoise tower guest rooms were beautiful and extremely clean. The customer service was exceptional, probably some of the best I have ever received. Everyone was beyond friendly and anything you asked for was... More 

Helpful?
2 Thank deer1109
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I am taking out time to write this review during my stay.. we are here in last week of August with my one year old son. It's been a amazing experience staying at this property !!! Superb property with amazing people and exemplary Customer service.. they are always there for you and make sure you have everything you need (except... More 

Helpful?
Thank hemcool21
Lafayette, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We visited Hyatt Ziva in April and had such a wonderful experience we came back with our daughter and son in law in August. I could come back every month and never tire of the beautiful scenery. Everything is so clean and well maintained. On our first trip we met a pool waiter named Rubelsi. He is the best! His... More 

Helpful?
Thank GigiGregg
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear GigiGregg On behalf of all the associates of Hyatt Ziva Cancun and myself, I want to thank you for preference and loyalty, and that you took time to write this valuable feedback. It is gratifying to learn that we again managed to exceed your expectations, and are glad to read about the great service you were provided, nice scenery... More 

Maple Ridge, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had excellent service and the club staff went over and beyond to make our stay memorable and special. Had just a terrific time. Bellman Roman, Concierge Sergio, Pool waiters Santiago and Daniel and Bartender Ivan were just top notch. The staff in the buffet managers Sophia and Cesar spectacular. Wonderful trip!

Helpful?
Thank Nlongo44
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Nlongo44 We are grateful that you took your time to let us know that you recent vacation in Hyatt Ziva Cancun was a pleasant one. Our associates are our greatest asset, and I am delighted to read that Roman, Sergio, Santiago, Daniel, Ivan, Sophia and Cesar all provided you with the true service from the heart, and that it... More 

Austin, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My wife, six year old son and I stayed in room #2366 August 14th-20th. The physical appearance of the hotel is very nice and the staff do a great job of keeping the place spotless. The location of the hotel is outstanding with nice beaches on two sides and many things to do within walking distance. The pools are kept... More 

Helpful?
1 Thank Jamie A
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience at this Hotel, everybody was so nice the property is beautiful. Lunch at Chevy was very nice our kids enjoy it a lot and of course the Pasteles place is awesome our family really enjoy been there after each meal. The Buffet is delicious and a lot of variety our teenagers kids really enjoy this... More 

Helpful?
Thank CaribeCancun
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear CaribeCancun, Thank you for choosing Hyatt Ziva Cancun as your host, and for taking your precious time to write this review. We are delighted to learn that you enjoyed your vacation. It is pleasing to read that you enjoyed the location and our F&B offerings. Thank you for your preference, we will be happily waiting for your return. Sincerely,... More 

Georgia
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After several stays in Cancun at different resorts, this one has well became my favorite. Not only are the views stunning but the food and activities were great. It was the first time I had been to an all inclusive with family and friends and we all had the best time. It is nice to be able to allow teenagers... More 

Helpful?
Thank Julie F
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Julie F, Allow me to thank you for your preference and your time that you took to write this valuable feedback. We are pleased to read that you had a great vacation, and are honored to be able to contribute to it. I am delighted to read that you found associates to be "first class", as well that you... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Thank you to the most amazing hotel i have ever stayed inn!! we are utterly blown away by the hotel, its facilities and its exceptional customer service and happy staff!!. Myself and my husband arrived at this hotel for our honeymoon on 10th August. We checked in very last minute as we had to leave another hotel as it was... More 

Helpful?
Thank holidaysrelax
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear holidaysrelax, On behalf of all the associates of Hyatt Ziva Cancun and myself, I want to thank you for this fantastic review that you have shared with us , regarding your recent honeymoon stay with us. I am delighted to learn that we managed to exceed your expectations by providing you with our true Service from the Heart. We... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The fall of 2015 will redefine all-inclusive luxury with an incredible new resort opening in the most coveted location in Cancun: a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™: Hyatt Ziva Cancun ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $347 - $985 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#6 Luxury Hotel in Cancun
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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