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Blvd. Kukulcan, Manzana 51 Lote. 7, Cancun 77500 Mexico
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (11811)
Pool & Beach (3063)
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What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 272 hotels in Cancun
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
2022 Travelers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates & Exclusive Benefits

Location

Full view
85Good for walkers
Grade: 85 out of 100
30Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
11976Reviews1550Q+A100Room tips
Traveler rating
  • 9,701
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  • 467
  • 195
  • 251
Time of year
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Popular mentions
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Most Recent
Lindsay N wrote a review Yesterday
1 contribution
We had a great time! The service was great at the beach, around the pool and in the rooms! Shout out to Guillermo and Santos, who dealt with a party of ten!! Excellent service in the cabanas as well, prompt service and nothing lacking. The Taco place-Habanero's for lunch is a must-do, it has excellent food and is uniquely different and superior to the other Mexican food at the resort (which is good, but this is great!). Guillermo and Santos (aka Fernando!) thanks so much for the great service and making out trip special!
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Date of stay: October 2022
Value
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Service
Room Tip: Swim up room is worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions14 helpful votes
Hotel's Favorite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
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Sylvia B wrote a review Oct 3
1 contribution
+1
Amazingly beautiful! Delicious food! Awesome and attentive staff!! Really cool shows. Also, swimming with the dolphins... so fun!! I have no complaints whatsoever. I had the time of my life and plan on coming back!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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k1mmm0 wrote a review Oct 2
1 contribution
Exceeded any expectations in every way. I would definitely choose Hyatt Ziva again above any other. Absolutely gorgeous location, even more beautiful were the people. Loved all the options especially the high level spa experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fe R wrote a review Oct 1
3 contributions
We had an awesome experience with the help of these two individuals. Aaron and Romeo (I think) went beyond what their duty called for. The front receptionist had forgotten to record our reservation, 12 of us would have had an aweful day. Their care and attention to service was on point. The choreography of the staff was amazing, food came out fast and tasty.Excellent!!!
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lluvia H wrote a review Sep 2022
1 contribution
Cancun has so many hotels so it is always hard to decide which one fits best. Overall Hyat Ziva Cancun exceed my expectations, the food was amazing, the cleanliness and service of all staff was phenomenal. I will definitely be recommending this place and will be booking again. I stayed in the Adults only section and it was perfect for me. Location was also spot on and only a 7min walk to all clubs, restaurants, and bars.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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steven18832022 wrote a review Sep 2022
Los Angeles, California1 contribution
Let me start by saying if your thinking about staying here,do it! This was the most memorable vacation we have been on. We spent out 18th anniversary here. This place goes above and beyond to make you feel special to them. From the surprises in the room,and just the smiles on the people as they greet you in the lobby. Views are breathtaking,pools are gorgeous,and food is delicious. A big thank you to Alejandra,America,and Gina,as well as the rest of the Hyatt Ziva staff for a magical time. We can’t wait to come back.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Trail667106 wrote a review Sep 2022
1 contribution
A+ resort & service experience. Beyond our expectations. Awesome staff, food & drinks. We will definitely be back. GREAT job Hyatt! The staff exceeded our expectations! Much appreciated. We traveled from Southern California and the overall experience was flawless.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AndreaPuma603 wrote a review Sep 2022
1 contribution
After months of all-inclusive resort research, we decided on Hyatt Ziva Cancun and I am so glad we did!! We recently traveled here for our honeymoon and it exceeded every expectation! The resort is gorgeous and the staff goes above and beyond!!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jtyson818 wrote a review Sep 2022
1 contribution
Todo bien. Everything was all good there. Beautiful views and great service. Plenty of amenities. Location of the hotel is fantastic and there are a variety of room options with different views. Good vibes.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$593 - $807 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.3 miles) and Maritini Mix (0.2 miles).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include Hacienda el Mortero Restaurant, Restaurante Mediterráneo Cancún, and El Timón de Cancún ZH.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.9 miles) and Scorpion’s Temple (2.1 miles).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbor view available here.