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Boulevard Kukulcan KM 11.5 Hotel Zone, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
28 people are viewing this hotel
Hotel direct offer!The Great Escape Sale
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (10349)
Pool & Beach (2071)
Videos (4)
Travel safe during COVID-19
What you can expect during your stay
  • Floors marked for social distancing
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 05/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 05/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 229 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Room & Suite (1,279)1,279
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
Spanish
Hotel links
Special Offer:The Great Escape Sale

Location

Full view
85Good for walkers
Grade: 85 out of 100
16Restaurantswithin 0.3 miles
1Attractionwithin 0.3 miles
9,583Reviews1,373Q+A100Room tips
Traveler rating
  • 7,655
  • 1,194
  • 388
  • 164
  • 183
Time of year
Traveler type
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Popular mentions
jcrumpjr1983 wrote a review Yesterday
Riverview, Michigan1 contribution
This is my favorite resort in all of Mexico. The service is amazing and the pools and views are just as good. Habanero's on the beach is good enough to eat lunch at every day, and the Hibachi at Moongate is so good (the lobster tail is the best!). There is always someone there to get you anything you need. I have gone every year for the last 3 years and have no plan on stopping that tradition. Safe and clean!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
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Pete C wrote a review Sep 2019
Vancouver, Canada4 contributions7 helpful votes
Hotel's Favorite
I absolutely recommend Hyatt Ziva to anyone looking in Cancun. From checkin, stay,food,spa,pool,amenities,activities and checkout, this resort is the best. There is so much to do and the atmosphere is amazing. I am coming back for sure
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
7 Helpful votes
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Response from HyattZivaCancun, Director General at Hyatt Ziva Cancun
Responded Sep 20, 2019
Dear 643petec, Thank you for taking the time to share with us your 5-bubble review and for choosing Hyatt Ziva Cancun All-Inclusive Resort as host to spend the best family leisure time; your first-hand experience really helps other travelers looking for the best family-fun and great getaway for everyone. We are delighted to know our world class service, modern spa facilities, extra special amenities, excellent food quality and full-fun entertainment activities, have exceeded your expectations in every aspect; we are definitely pioneers in the evolution of All-Inclusive, creating at all time memorable moments where guests of all ages can delight in fun at one of the most sought-after locations in Cancun. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
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arivestal wrote a review Sep 18
6 contributions2 helpful votes
+1
The hotel was so clean and the staff were very kind and helpful. The food was amazing, the spa was world class, and the whole place felt like a place that movie stars go. There was so much beach access with snorkeling, paddle boarding and kayaking. We absolutely loved it. We stayed during Covid and honestly everything was so well kept. I HIGHLY recommend staying here!!!
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Date of stay: September 2020Trip type: Traveled as a couple
2 Helpful votes
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Brian W wrote a review Sep 17
1 contribution
Excellent resort, friendly staff, amazing ocean fronts & pools. Every restaurant was high quality food with amazing service, the spa was one of the best we've experienced (Great Job Sara & Azucena)! The pool/ocean side staff was excellent.
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Date of stay: September 2020
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Frivera34 wrote a review Sep 16
Lakeland, Florida5 contributions
What a perfect place to visit! Great views, great pools and a great beach. The service was amazing as always. The resort was in great condition, the food was amazing and we got a Massage that was the best from Sumeli & Dina!! We will be back!!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2020
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PRICE RANGE
$299 - $722 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.3 miles).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Isla Contoy.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Ziva Cancun have an airport shuttle?
Yes, Hyatt Ziva Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.9 miles) and Scorpion’s Temple (2.1 miles).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbor view available here.