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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,300 Reviews from our TripAdvisor Community

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Showing 1,907: English reviews
Philadelphia, Pennsylvania
1 review
Reviewed yesterday NEW

It was really excellent experinced I already recommended my friends They are going to go Hyatt ziva this month Foods was really good I ordered steak at my room That was too salty but meat was excellent That was just little problem Everything was excellent I will be there again within this year Thanks Hyatt ziva

Review collected in partnership with Hyatt Hotels

Helpful?
Thank seanseeouk
Quakertown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

the beach is where we like to be but it does not have enough umbrella's I do not like to be crowded in the tiki huts and prefer a more spacious spot with an umbrella. also we should have a news letter of the day with activities listed and the special drink for the day. which you do not have... More 

Helpful?
2 Thank Liz L
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

We stayed at the Hyatt Ziva for a week in mid Nov. This place is stunning and there's a little of something for everyone. We traveled with a 2 year old toddler and it was very kid friendly everywhere. You really felt like you can do anything there and the staff is very helpful. The coffee shop was awesome...cappacinos were... More 

Helpful?
1 Thank Ms_Lingo
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Ms_Lingo, It was a pleasure to host you at Hyatt Ziva Cancun. We are pleased to read that it was a great stay overall, and that you enjoyed the coffee shop, Pasteles, Tres Cervezas and your accomodation. We hope we will have a chance to host you again soon. Sincerely with the Service from the Heart, Alexandre de Brouwer... More 

2 reviews
Reviewed 2 days ago NEW via mobile

Awesome service, great restaurants, wide variety of food and drinks. Enjoyed the view of the room. Live entertainment was awesome too. Definitely going back! 24 hour room service, loved the pasteles dessert shop.

Helpful?
Thank a420panda
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear panda, First of all, thank you for taking the time to share your feedback on TripAdvisor. We are thrilled to hear you had a great stay. Thank you for pointing out our great service and restaurants, as well as the food, views, entertainment, room service and Pasteles. We look forward to welcome you back soon. Sincerely, with service from... More 

Cleveland, Ohio
1 review
Reviewed 2 days ago NEW

Absolutely beautiful hotel. Staff were wonderful and made sure our stay was a fabulous experience. Pools and beach area were impeccable. Room was always clean, plenty of fresh towels, and the minibar was always stocked. We had an absolutely wonderful vacation here, and would very definitely come back to this hotel in the future. Highly recommend.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank joanmr979
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Joan, It was a pleasure to welcome you here to Hyatt Ziva Cancun. We wish to thank you for your kind words. Our commitment as a team is to exceed our guests’ expectations and truly provide an unforgettable holiday, and it fills me with joy to read that we succeeded to do so during your stay. It will be... More 

Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 days ago NEW

Our family spent our Thanksgiving holiday at Hotel Hyatt Ziva. We have never stayed in this particular resort, although we have visited a number of other ones in Cancun. This hotel is in our opinion one of the best. The hotel is very well laid out and the amenities are wonderful with the dessert cafe, brewery and evening entertainment to... More 

Helpful?
Thank Josephine G
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Josephine, It was a pleasure to have you as our guest, and we are thankful that you shared this feedback with us. It is very pleasing to know that we managed to help you in making this vacation great. We are much obliged for your wonderful comments regarding facilities and entertainment. We are also glad that you recognized the... More 

1 review
Reviewed 2 days ago NEW via mobile

We travel a lot, but this is by far the best place that we have been. The staff is sincere and very friendly and accommodating. The manager Luis upped the game in resort expectations. And he is very genuine and amazing. This stay is highly recommended!!!!!

Helpful?
Thank Tammy T
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Tammy, We were honored to host you, and are happy to read that you had a wonderful vacation. Thank you for your generous comments regarding our associates, and a special thanks for recognizing Luis. We are grateful for your recommendation, and will eagerly wait for your return. Sincerely, with the Service from the Heart, Alexandre de Brouwer General Manager More 

A TripAdvisor Member
Reviewed 3 days ago NEW via mobile

I haven't always enjoyed all inclusive resorts-sub par food, sub par liquor etc- but Hyatt Ziva takes all inclusive to a much higher level! Mini bar in the room always stocked with great beers, juices and tequila (or swap tequila for vodka rum etc by asking!) Restaurant choices are varied and no reservations needed like many require- effortless dining and... More 

Helpful?
1 Thank A TripAdvisor Member
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Guest, It is a true pleasure to learn that we were able to exceed your expectations during your recent stay with us. Thank you for your kind words regarding our associates and the exceptional service they provide our guests with, as well as your fantastic comments about our bar options, accommodation, views and food options. We will be honored... More 

New York
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 days ago NEW via mobile

A really beautiful place with very welcoming staff. The highlight was the dessert place. Strongly recommend the white chocolate fondue!! Also, the fire show during the night was fabulous! Don't miss it if you see the schedule! The reason why I don't give a five star was, first, the service in the French restaurant was wayyyy too slow, and the... More 

Helpful?
1 Thank MissPeachPeach
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear MissPeachPeach, Thank you for choosing us as your host. We are grateful that you took your time to write us your feedback. I am thankful to learn that you liked the resort and our welcoming associates, as well that the Pasteles and the entertainment. However, I deeply regret not exceeding your expectations fully, and i wish to ensure you... More 

Seymour, Connecticut, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

I have certainly seen my share of all inclusive's but this for me, was nothing short of great. As a restaurant owner/service business I was keeping a close eye on the little things and they did not fail. Every staff member I encountered was more than happy to help and knew what to do upon any type of request. The... More 

Helpful?
1 Thank Bert V
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Bert, Thank you for being our guest and for taking the time to write this review. We are grateful to read that we managed to exceed your expectations by having our associates to provide you with and excellent service. It is satisfying to see how the service combined with attention to detail and great F&B offerings made this a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $365 - $941 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Booking.com, Hyatt Hotels Corporation, Priceline and Odigeo so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 On the Beach Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Ziva Cancun staff and other travelers.
465 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay in the pyramid it is a fresh beginning to your day with the plants and trees around you and not that stuffy hotel feeling”
 of 5 bubbles lizlR6928DQ, yesterday | Read review
“All the Club Oceanfront Doubles are in the lower floors (1-4) but still a great view. If you want higher floors, pick King Bed.”
 of 5 bubbles Ms_Lingo, 2 days ago | Read review
“Great spot overlooking dolphin pool but the opposite side overlooking the ocean is a beauty as well.”
 of 5 bubbles 493bertv, 3 days ago | Read review
“Amazing views..”
 of 5 bubbles asoloian, 4 days ago | Read review
“Ocean front room facing the rocky part of the shore are quiet.”
 of 5 bubbles E7464QPnicolet, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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