We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This was my third time back to this resort (after countless research on others in the same vicinity) and I have to say my expectations were EXCEEDED!!! This is Hands Down a Platinum Experience. I went solo for a business meeting off the resort and...More
This was a family vacation and it was the perfect getaway! The staff and service was great. The food was amazing. Everything was just well organized and clean which made the stay even more enjoyable. All inclusive is the way to go!!
Just returned from a 7 night stay with wife and 5 year old son. We were in an Ocean View King to start, but then upgraded to a Corner Suite on the 15th floor at the Club Tower. The Corner Suite is simply breathtaking.
(Family vacation with two rowdy kids ages 7 and 2. Super picky New Yorkers... 7 days/6 nights)
Let me start off by saying that I went into this vaca with a grain of salt in my vacation expectations because of past all inclusive experiences. Don't...More
Extremely happy with our choice of holiday recently. The staff, facilities and atmosphere were fantastic. My son, aged 4, and I enjoyed everything the resort had to offer - the pools, the beach, kids' club, the restaurants were all welcoming and very well-maintained. All of...More
$341 - $829 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Travelocity, Hotels.com, Orbitz, Hyatt Hotels Corporation, Hotwire, TripOnline SA, Cheap Tickets, Cancelon, getaroom.com, Evoline ltd, HotelsClick and HotelQuickly so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Most the dine-in restaurants just want to make sure folks don't look like they just got off the beach. Bastille's requires long slacks and collared shirt. We didn't eat there because my husband simply didn't feel like... More
Most the dine-in restaurants just want to make sure folks don't look like they just got off the beach. Bastille's requires long slacks and collared shirt. We didn't eat there because my husband simply didn't feel like getting dolled up. Other places are more relaxed but Mercado (the buffet) was the place that said no tank tops to my kid, though we did see others dressed far more casually - it might just depend on the person who greets you at the door upon arrival and how he/she interprets "casual" vs "too casual". I did point out they need to be consistent if they want to enforce such regulations.
Non-motorized water sports, such as kayaks can be rented for free as far as I am aware. My son (16 yr old) rented a kayak, and I didn't get any room charges. He didn't have much money on him either, aside from a few dollar bills for tipping staff.
We did a lot at the hotel, ate like horses, drank like fish...ordered room service whenever we wanted and left the hotel with no extra charges. My dress code gripe aside, the staff was very nice and generally try to accommodate. They also ask about food allergies or dietary restrictions before seating you, which is quite considerate. I will say service was a bit slow at Habeneros and Tres Cervesas (in-house brewery), but maybe we were just especially hungry on those occasions.
Are you sure you want to delete this answer?
"We were first in room 2363. We had trouble sleeping because the exotic tropical birds were very loud starting..."