Hyatt Ziva Cancun

Blvd. Kukulcan, Manzana 51 Lote 7, Cancun 77500 Mexico
Traveler (12337)
Pool & Beach (3074)
Videos (1)
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About

#16 of 284 hotels in Cancun
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
2023 Travelers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
Spanish
Hotel links
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Location

81Good for walkers
Grade: 81 out of 100
23Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
12700Reviews1589Q+A100Room tips
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CherylNJ23 wrote a review Today
1 contribution
The resort is amazing, just not enough for kids under 18 to do. the teen club closes at 9-Teens stay awake past 9 :) I would of liked to seen a few more dining options and more daily kids activities was only one night for my daughter to do a Teepee night.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nicole V wrote a review Jun 2023
7 contributions14 helpful votes
Hotel's Favorite
From the moment of arrival we were greeted with picturesque view of the oceanside resort and staff who were there to tag our luggage and give us a tour of the facilities. That first tour made the property seem immense, as there were turns and levels that we had not witnessed before. Eventually we landed at the tower check-in area, where we provided our details. While we waited for our room, we visited the sports bar area and had a wonderful lunch. Because of the great experience with our server, we visited that location two more times during our stay - asking for her each time. She even remembered how much our son loved pineapple slices! Once our room was ready, we met another amazing individual (I wish I could name names here) who not only moved our luggage into our room, but always stopped to chat with us during the rest of our stay - as if we've been friends forever! From a facilities perspective, the room was top-notch with everything we need. Both pool areas are clean, warm and refreshing. We had a cabana nearly every day and I highly recommend getting one. Our son loved being able to swim, then climb into the cabana to enjoy something to eat or drink while he watched his iPad. The Italian restaurant was very good ... as we visited three times during our stay. Make sure to enjoy the salad bar/veggie area, as all of the items there are quite tasty! The coffee bar, smoothie bar and dessert bars were all amazing. Oh yeah, even the burgers near the pool were great too. So many amazing food options, equipped with great team members making the experience so amazing! The fitness area is nice, along us to work out during our stay. My wife and sister-in-law even completed in an obstacle course ... with my sister-in-law taking first place!!! Both did a great job and it was such a fun event! The golf simulator is a lot of fun too! I cannot stress enough how amazing the staff were during our entire stay. The names of those key team members who made our stay so wonderful will remain in my mind forever - kind of like friends who made our visit so much better! If you are looking for a beautiful location, with wonderful food, facilities and staff, I highly recommend adding Hyatt Ziva Cancun to the top of your short list! Our biggest worry was that we were not going to be able to get our son to leave the property - he had so much fun being there!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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reynierespinosa wrote a review Yesterday
Hialeah, Florida1 contribution
Everything from the hotel to the staff were great. We fell in love with the hotel all the staff were very helpful and attentive. The restaurants were very good, the drinks and the food were very good. Drinks were very good.
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Johnrcanz wrote a review Aug 6
Jonesboro, Arkansas8 contributions9 helpful votes
4 nights, 5 days family of 4 with a 6 and 10 year old. Pros- this place is legit! It is so clean and well ran. I will say the food was one of the best I’ve had at an all inclusive and the wait staff at each place was top notch. We went between 6-7 for dinner each night and we never waited. We had steakhouse, Italian and Asian, all 3 were great. Pizza at Italian was really good. The rooms are nice, we had an ocean front double, plenty big. Housekeeping was great! The entire staff is super helpful. The pools are great but will have a few cons(petty) not bad at all! There are basically 2 ocean options and it’s as good as can be expected. If you have kids the candy store is really the big hit, my kids loved it. The brewery is where we ended up every night as they had 2 pool tables and big screen tv for sports. Very chill place. We did the dolphin experience which was expensive as I’ve seen people complain but it’s vacation and it’s an attraction. It’s around $110 per person so not that big of a deal. Informational(not really cons)-I wouldn’t really say they are cons but a few things that I wish I had looked into more was lack of kids things. It is an amazing family resort but the kids club deal is lacking so bad. The slides and stuff look awesome in pics but are basically for small children maybe 5 and under. There really isn’t anything for 6-10 centered things. It would be really great for them to add an arcade or something game related. The pools are great but if you have children then are basically stuck with 1 pool area. My 6 year old is fairly tall and couldn’t touch in the main pools which includes the infinity pool where every kid is going to want to be! Luckily my son is a great swimmer. My advice would be to bring a pool floatie, we bought a $4 floatie for $25 on site, no one’s fault but mine! The kids also want to order water and soda at the swim up bar which is fun for them that is also in the deeper side, just some good info I wish I had prior to going. The one thing I would say shocked me the most is lack of open chairs around the pools! They have plenty of open cabanas which cost extra of course and I think only sold due to lack of regular seats open, smart move by the hotel as a lot of the regular chairs didn’t have shade either. I saw the sales move which good for them. The only small complaint I had, very small was the check in seemed strange, I’m a Hyatt rewards member so they took us to a separate check in which was not as nice as the regular check in, oddly enough and a lady kept asking us to go on a upgrade tour for future deals to get a better deal on activities like a time share in Vegas style and my kids just wanted to swim and eat, my wife is nice so she was trying to listen until I said my kids have traveled all day and want to eat and walk around, she was waiting for us the second day with a sign up slot and I finally told her I would just pay full price for the dolphins and I didn’t mind. My advice is go to regular check in side. I would say overall you can’t go wrong booking here! It’s so clean and well ran and my small cons are more just heads up than cons. Being prepared is always the goal when traveling with kids.
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Date of stay: August 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CarrollCrewPartyof6 wrote a review Aug 6
Dallas, Texas1 contribution
We have vacationed in Mexico for over 25 years. Hyatt Ziva Cancun is by far our #1 choice of resorts. Beautiful beaches (no seaweed), relaxing pools, excellent service, & phenomenal food/drinks. You become family & will be so excited to book your return trip as soon as you have to return home. Thank you Ziva for always making our family feel special & proactively making sure we have the best vacation ever!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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twatson1978 wrote a review Aug 5
1 contribution
This was the best experience. Whoever planned this venue did an amazing job at anticipating the needs of families. The staff is amazing. Every food experience was beyond my expectations. Really there wasn't one thing that I would have changed about my stay and I am a super picky traveler. We are already planning when we will return!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jonathan Arcila wrote a review Aug 5
Tustin, California2 contributions
I had a fantastic time at this hotel! The staff was incredibly attentive, and the room was impressively clean, neat, and organized. The food was delicious, and the managers genuinely cared about ensuring our overall experience was exceptional. Our three kids absolutely loved the kids’ club, where they enjoyed a wide range of fun activities. Highly recommend this hotel for a memorable family vacation!
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cjr0613 wrote a review Aug 2
Lebanon, Pennsylvania1 contribution
We had an amazing time at the Hyatt Ziva Cancun! We stayed in the turquoise towers and wouldn’t stay anywhere else. Our kids loved the sky swim up and our regular ocean view suite was incredibly spacious. Our butlers, Joel and Irving, were incredible. They used what’s app to communicate every day and literally assisted with anything we asked. The entertainment team, specifically Camilo and Tommy, were so much fun to hang out with! We specifically loved the golf simulator and epic beer pong match at the Punta vista pool! And lastly, we have to give a huge shout out to the entire punta vista pool staff! Orlando welcoming us in. Jorge, Irma, Diego, Eduardo and Viviana! We never left this pool because of them. No better bar staff. Made our stay so special! Thanks for an amazing trip!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Avinash R wrote a review Aug 2
Centreville, Virginia, USA9 contributions5 helpful votes
We just came from staying 4 nights at hyatt ziva cancun. We stayed in a club room which was worth the extra cost you pay for it. Club rooms have upgraded bar and food area. We booked cabanas for 3 days and it is the first thing I suggest to book after you check in. Dinner at the teppanyaki place, moongate was delicious. They decorated cabana and room with balloons for our daughter's birthday!!! The chef at chevys prepared cake for my daughter's birthday. Our waiter oscar made a thoughtful birthday card for our daughter. My elder daughter was always busy with kids club activities and activities throughout the day. Entertainment in saasil bar on friday night was top notch and better than actual clubs outside. Shoutout to our cabana waiters teresa, santos, sarai and luis. Gabriella and rebecca from el mercado. Oscar from chevys. Sofia and viviana from the front desk. Alfredo our bell boy. We stayed in 3 other resorts in cancun and I can tell hyatt ziva service, quality and experience cannot be matched by other resorts!!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Joseroberto1227 wrote a review Aug 2
Highland, California1 contribution
I can’t stop telling my friends and family what an AMAZING experience we had at Ziva Cancun!!! I’ve been at other all-inclusives and I’m always hesitant BC sometimes the quality of food, staff, amenities aren’t always the best and or consistent. But the Ziva Cancun was top-notch in every category!! Quality of food (most important to me) was in every single restaurant…from the taco stand by the beech to the French restaurant…just 10+ in everything. The staff: these guys and gals made us feel like we owned the place…just made us feel special! And that was consistent throughout the resort. In particular, at the breakfast buffet (El Mercado) there was a waiter (Danny Cisneros) by the second day he knew how I liked my coffee, what condiments my kids and I wanted, I mean Danny was just superb in his delivery of service. The activities personnel: there were many but the director (Raul) and in particular Emmanuel…my kids have told me they want to go back just to play with them. Emmanuel was so sweet, he even brought my boys Mexican candy (stuff you couldn’t find in the resort) just BC they had asked him…and he delivered! If I could hire Emmanuel to work at our boys school, I would! He was just amazing with my boys and will all the kids during activities. Lastly: Cesar and Manolo from “the service/butler” department. These two gentleman just did Andy ting and everything to make sure our stay was special. If you asked them to jump, they would ask you how high and would you like me to do some tricks while I’m up in the air…no joke. We spent little more time with Cesar as he helped us with dinners etc, and I can’t tell you how professional and eager to serve he was. You can tell that both Cesar and Monolo’s passion is simple: to serve their guest at the highest quality! To the management at Ziva: congratulations! You have done an amazing job in training all your staff. I‘ve been a corporate trainer and know when a company is just in a level that not many can touch…Ziva Cancun is one of those! My family and I can’t tell you how much we appreciated everyone! We can’t wait to get back!! Jose
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2023
Value
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€462 - €656 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
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HYATT ZIVA CANCUN - Updated 2023 Prices & Resort (All-Inclusive) Reviews (Mexico)

Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.3 miles) and Maritini Mix (0.2 miles).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include Restaurante Mediterráneo Cancún, El Timón de Cancún ZH, and Restaurant Le Basilic.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.9 miles) and Scorpion’s Temple (2.1 miles).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbor view available here.