...The best part of this hotel is the amazing waterfront location - beautiful turquoise water and a white sand beach...

...The location was great if you need to go outside of the resort for any supplies...

...The overall experience of service, food quality, beach and location is perfect for us...

...It has the best location of any hotel in the zone at the very end with water on 3 sides...

...The location at the end of the strip is excellent, as you get a truly private resort experience...

...The hotel is in great location on peninsula with beaches surrounding on all sides...

...Food, drinks, and service could not have asked for a better trip and location!...

...The resort grounds, location and facilities were all amazing and immaculate it is obvious that employees take pride in what they do and how they do it...

...Initially we booked it because we had stayed in that exact location before (while under a different name) and thought this location had the best views in all of Cancun...

...The Hyatt Ziva has the most beautiful location, nicest facilities, consistently best food and ABOVE ALL, the most attentive and gracious staff. I highly recommend this location to anyone...

...The location is perfect too, with both calm and rough oceans on either side...

...Best location in Cancun and I’d have to imagine one of the best, if not the best all inclusive resorts...

...Also, the hotel has an almost perfect location in Cancun that gives the property access to two separate beaches...

...The best location, the best staff, the best rooms, The best activities, Great restaurants, Great food, Great for families, Great for adults...

...Some highlights including a diversified fitness classes ranging from Pilates, Zumba, yoga to aquatics; well organized kid activities; different shows every night; and of course the unbeatable location and beaches for water sports and snorkeling...

...The Hyatt Ziva Cancun is in a very good location...

...Due to the resort location the water is always calm, the beach area is free of seaweed... Thank you for your service from the heart :0) Great location !Great staff !...

...Food was great many different location to eat...

...Location of the hotel is fantastic and there are a variety of room options with different views...

...Location was also spot on and only a 7min walk to all clubs, restaurants, and bars...

...The band at the surf and turf dinner personally sang happy birthday to me from the stage, and a special dessert was brought to our table by the entire event staff... I was showered with balloons, Birthday cards, unique and special desserts and lots and lots of singing every day that we stayed at the resort...

...The staff was nice, and upon walking into our room it had some nice personalized touches...

...We were celebrating our 15th anniversary and they did a great job decorating our room and sending us a special desert and bottle of sparkling wine...

...There are also nightly shows at 8pm that are great and perfect to hit after dinner and before bed...

...The evening shows were pretty phenomenal - you can see how much work they put towards them...

...From the start we were greeted like VIP's, private check-in and were assigned two personal butlers/ more like personal assistants, Michelle and Gina were always one step ahead of us to assist and schedule all our requests, We were greeted with our room decorated and with small cake and champagne, as my wife and I were celebrating our anniversary Michelle and Gina took care of all the details, this was done for our first day and last day at the resort...

...They recently added cushioned lounge chairs which are so comfortable for laying poolside!...

...Foam party and dj blasting explicit songs was not the vibe advertised...

...They were both incredibly nice and attending to anything we may have needed and made sure to decorate our room for us which was completely unexpected!!...

...The Turquoise Tower has the largest rooms, butler service and jacuzzi on each balcony... Private lobby, private buffet, private bar... The rooms are smaller but still well appointed...

...From a staff nutritionist to nearly every type of class imaginable, we were able to try new things in a very supportive environment (Thank you Josue, Carlos & Patricia!!!)... The only issue we had all trip was the band playing at Tres Cervesas during the Big Ten football championship game...

...My suite (Club Ocean Front Corner Suite) was beautifully designed, i had some trouble with the chromecast but the hotel was able to fix them right away. The staff was awesome and had arranged a balloon arrangement in my room for my birthday, left a nice chocolate box and a bottle of champagne, that was a great detail that I appreciate...

...We’re celebrating anniversary and birthday and they provided with balloons, cakes and sparkling wine. And they even decorated room with rose before we arrived...

...Ricardo, Tannya Lara Rdz , Raul Romero , Ana banana❤️ We all looked forward to the 8 pm show every night Fernando who served us drinks remembered what we liked and kept them coming...

...We rented the cabana at a cost ($109) and all we wanted to do is enjoy the beautiful environment and there was a huge noisy group encroaching on our space and even in front of the cabana...

...Our Amazing butler Emannuel decorated our room for our celebration... He is so kind and patient, it seems he really care about his customers and wanting them to have the beat experience... And i wanna mention the best entertainment i had on a vacation ever...

...We stayed in the Turquoise tower, and our butlers Anna and Rubelsi took EXCELLENT care of us - they decorated our suite for my birthday, they booked our reservations at the spa and restaurants, and consistently checked in with us throughout to the week to see how they could enhance our experience...

...You can tell he is passionate about his craft and his patrons...

...Veronica and Monica at the Zen Spa took great care of us, and their service truly matched the peaceful and zen environment...

...This place goes above and beyond to make you feel special to them...

...Room looks old but clean...

...Our luggage was taken by the bellhop and we were then taken to our room and explained what was in our room... Very clean and rooms were kept at a crisp cold temperature...

Rooms: 6 nights was the perfect amount of time. The Club level rooms were a nice extra perk... It was also located in a quieter area of the resort and all the rooms in that tower have really nice ocean views...

...I didn’t know when I booked a “dolphin view” room that there were dolphins right outside...

...The only reason for four stars and not five was the price, which even with a wedding discount, was $700 a night for a room for my husband, myself and our 16-year-old daughter. Our room at the pyramid overlooked the dolphin habitat, had a wonderful balcony, a great view of one of the pools and the ocean...

...We had ocean front room, it was just as good as on our previous stay 7 yrs ago. The maintenance is very good, the rooms don’t show much wear and tear, except for maybe the beds, they could use new mattresses...

...Our room was refreshed and waiting for us despite the fact that we checked in 12 hours behind schedule. I had asked for some special items in our room (tequila and carajillos) and they were all refreshed when we arrived...

...From the start we were greeted like VIP's, private check-in and were assigned two personal butlers/ more like personal assistants, Michelle and Gina were always one step ahead of us to assist and schedule all our requests, We were greeted with our room decorated and with small cake and champagne, as my wife and I were celebrating our anniversary Michelle and Gina took care of all the details, this was done for our first day and last day at the resort...

...Air conditioner in the room is so noisy feels like there’s a tractor in the room!... This stuff are liars because we add a pack of cigarettes and a lighter that left in the room... They blamed us on smoking in the room, which is a totally lie ... So if you want to spend your money and get Orrible for horrible service in tiny tiny room with a lot of noise, yes you can go with this hotel, but I would not recommend about it...

I stayed here for 10 nights as a treat to myself for my birthday, I had a friend join me for 7 nights from the UK... The staff are welcoming and friendly especially the butlers in the Turquoize Tower (adult only accommodation)... The service is often slow in areas especially room service, which at received cold meals that should have been hot on at least 3 occasions...

We stayed at the Hyatt Ziva Cancun from Dec 26 - Jan 2,2023... Right from the checkin at the Club concierge, I found out that Club rooms do not come with a butler (unless you are on the top 3 floors), that there are no Club exclusive restaurants or pools and that besides the main Club buildings little bar and the small buffet there is basically no difference from being in Club and a regular room... The room sizes are also extremely small... However, I would definitely not recommend wasting your money on a Club room... There are zero benefits on being in a Club room...

...The hotel is clean, rooms nice, very simple design, beach is very small but kept clean by the workers and the coconut trees and the canopy they provide is nice, great pool layout with multiple pools, good size gym and great water park for kids, food above average along with the nightly entertainment which they did a great job on... Our only complaints… rooms are cold to prevent condensation on the floors which makes them very slippery...

I booked 2 rooms and mulitiple guests months in advance. More than 2 weeks I had family that could not travel so I called Hyatt Reservations, 833-284-9288 to cancel 1 room and modify the number of guest in the other room... Reservations were able to cancel 1 room but could not modify the other... When I arrived the front desk would not change the number, said they would call their reservations department and call my room...

...With regards to the room, it was super clean all the time. During turn down service, the cleaning staff would take out the trash and make sure the room was tidy for the evening... This is by far one of the cleanest hotels I've ever been to... My suite (Club Ocean Front Corner Suite) was beautifully designed, i had some trouble with the chromecast but the hotel was able to fix them right away...

...Our only complaint is that one evening (of course the only night we needed to be somewhere at an exact time) our room wasn't cleaned until almost 5:30pm, so when we went back to our room to shower and get ready for dinner (the night of the TeePee party) we had to wait about 20 minutes for them to finish then ran our kids over to the event before getting ourselves ready...

Hyatt Ziva was a great location to stay... However, they made it very difficult to accommodate groups of 10 or 12 for dinner...

...When I chatted online with a customer service rep, I was told “there was no room available for the type I booked “. However, the rep offered to re-book it now at a (much) higher rate as the room type becomes available...

...We stayed in a room with a hot tub on the balcony and it was great and felt totally clean...

...We were suprised by her rudeness,expecially that we have booked one of the most expensive room in this property... She said the hotel have emailed me before and I shoud be aware of this.However,I was emailing back and forth with her colleague regarding room type and other needs,he never mentioned about the visa card failure... The manager was not aware of the whole situation and told me I can't get the room without paying, she prob told him I wanna get a room without paying,which was clearly not the case!!...

...Although it is a bit pricey compared to other hotels in Cancun, you defiantly get what you pay for!...

...Definitely rent a cabana on the beach... Unless you're looking for something specific, don't bother... The hotel had a flea market night and their souvenir shop was better quality with comparable prices...

...This resort is well worth the money!! Book today it's money well spent...

...I can see why some of the people we met have gone more than ten times to this same hotel...

...My main issue was that the value wasn't there for the price... Overall I would have been happy if it cost half as much and they set the dolphins free...

...The hotel is overpriced and they watch you like a hawk at the pool... Overall I felt like a walking dollar sign and nothing more... I was chased off a chair OUTSIDE of the cabana at an empty pool because I was told I had to rent it as part of the cabana... I guess they don’t want you to drink too much of the expensive stuff... I guess the $800 plus a night wasn’t enough to be left alone and have a place to enjoy the beach and pool without paying extra...

...We did pay extra for the cabana and it was worth every penny...

...Spa treatments are ridiculously expensive... The only annoying thing is people asking you all day to either get a spa treatment or to rent a cabana... At dinner they’re trying to ask you to pay extra for different drinks or bottles and different wines... At the spa they’re trying to get you to pay $20 extra to use aromatherapy oils... they took away some of the things they would do for example, if you’re sitting at the pool you were able to order a lunch now they only offer it to you if you’re paying $140 for a cabana...

...this resort is truly one of the most amazing and the price has become a little too much for us to justify bringing our kids anymore, so the upsells seem to be too much. Though, I do highly recommend paying for the cabanas...

...The Hyatt Ziva was absolutely beautiful, although quite pricey... The only reason for four stars and not five was the price, which even with a wedding discount, was $700 a night for a room for my husband, myself and our 16-year-old daughter...

...They offered me one 50 min spa treatment free as compensation which was nice but keep in mind they are $300 per 80 minute massage and $200 for a 50 minute massage...

...If you're a potential guest to this hotel or staff member, please do your research on dolphins in captivity...

...Being overcharged for things that should really have been included in the all inclusive rate - like cabana fees (cheapest starts at $130 USD/day), $17 USD to withdraw cash from the onsite ATM and some of the spa elements...

...It is extremely sad, all so they can make money off of parents letting their kids pet them...

...At Moongate when we realized the portion was small and ask the server to add another order was told will be 45 min wait, so we left feeling hungry...

We booked through hyatt website reservations only to find out they use third party companies like priceline who add service fees to reservation and will not cancel or change reservation if you need to make a change... If you can't change a reservation to a different date then stay away from all hyatt properties...

...Although there is usually no Kidz Club in the evenings, they had a special event (for an extra charge) TeePee Night where they gave the kids dinner and there was a magic show...

...Make sure that if you like to tip, bring cash and in small bills, ATM has expensive fees and change is hard to get, unless is late in the day :)...

...Considering the amount of money being paid for an adults only resort, this resort greatly disappoints... The hotel is VERY big on the upsell which is annoying when you are already paying top money for an alleged 5 star service... Everyday we had staff pushing us to attend a paid for lunch/dinner which will cost you easily $200 for a couple... It seems like the people spending money on the pool and beach cabanas get much better service and experience...

The resort is somewhat disappointing given the price... The constant upsell has gotten worse... Cabana by the pool used to be free, now costs $100 to $200 USD... Waiting staff kept pushing us to buy the drinks and food that are not included... Some staff are a lot less friendly once we turned down the items with added costs...

...We rented the cabana at a cost ($109) and all we wanted to do is enjoy the beautiful environment and there was a huge noisy group encroaching on our space and even in front of the cabana... Silly and stupid response…zero empathy, zero customer service, zero value… honestly Luis dont know why youre around…... Suggest though Luis be removed before thr hotel loses further credibility…...

...Nobody bothers to clean the toilet after it was unclogged. We got back to our room late so did not want to be bother with, so we just sleep it off till room service came next morning to clean it up...

...This property offers two pristine, beautifully kept beaches. The room we got was simply immaculate and offered gorgeous views... The toiletries used were of excellent quality...

...A special thanks to the cleanup crew from room service to grounds keepers!... The weather was hot, no seaweed encountered and every team member was sweet, friendly and accommodating...

...You can always expect to see people around making sure everything was spotless...

...The rooms were well kept and well stocked and when was asked for extra chairs for our balcony they were there in minutes...

...Reception is always warm and attentive (Erick at the very entrance = the BEST), rooms clean (whole place, really), restaurants well appointed for an all inclusive experience, the beach is private and clean (they literally cleaned the ocean every morning), and the view is unmatched in the area...

...The entire team takes great pride in what they do, and it is evident in the cleanliness of the property and the friendliness of the staff...

This was our first visit to Hyatt Ziva Cancun and we were blown away by the amazing beauty, cleanliness, upkeep and overall quality of service provided...

...They were attentive to food allergies, filled out mini fridge with our requested drinks, and our room was always sparking clean!...

...The second we stepped out of the car we were offered cool towels , luggage service, a tour of the resort, and beverages... Our room was refreshed and waiting for us despite the fact that we checked in 12 hours behind schedule... I had asked for some special items in our room (tequila and carajillos) and they were all refreshed when we arrived...

...Resort is spotless, literally not a speck of dirt in site and the bathrooms were also extremely clean, more than anything you see in the US...

...If it wasn’t for the Bellboy who got me a toothbrush and toiletries the Club concierge did nothing...

...With regards to the room, it was super clean all the time. During turn down service, the cleaning staff would take out the trash and make sure the room was tidy for the evening... This is by far one of the cleanest hotels I've ever been to... The beach sand is beautiful and the water is clean, I was able to spot a few fishes nearby the beach!...

...The hotel is clean, rooms nice, very simple design, beach is very small but kept clean by the workers and the coconut trees and the canopy they provide is nice, great pool layout with multiple pools, good size gym and great water park for kids, food above average along with the nightly entertainment which they did a great job on. We typically stay at 4-5 star resorts and this place for a more simple design was as clean and the food about as good as any...

...We were “welcomed home “ as we stepped off the bus and were given a cool towel and glass of sparkling wine as we were being checked in...

...Our only complaint is that one evening (of course the only night we needed to be somewhere at an exact time) our room wasn't cleaned until almost 5:30pm, so when we went back to our room to shower and get ready for dinner (the night of the TeePee party) we had to wait about 20 minutes for them to finish then ran our kids over to the event before getting ourselves ready...

...Once at the lobby, we were immediately greeted by the bellman who then took care of our luggages... The room was a bit old but was very well maintained and spotless...

...We had the most amazing time at Hyatt Ziva - Cancun The room, the service , the people everything was immaculate. The resort is on top condition constantly being cleaned... Housekeeping , concierge, bell boys, bartenders were all amazing people...

...The grounds of this resort is one of the most well maintained of all the all-inclusive hotels I’ve visited in the Caribbean...

...We stayed in a room with a hot tub on the balcony and it was great and felt totally clean...

...From a staff nutritionist to nearly every type of class imaginable, we were able to try new things in a very supportive environment (Thank you Josue, Carlos & Patricia!!!)... The staff was exceptionally encouraging on our "health journey"... But it felt like the staff treated everyone extremely well... Much of the buffet is cook to order (even the tortillas are made from dough in front of you) and choosing your raw tuna steak or salmon filet cooked as you like it is really nice... The sunscreen person that goes around spraying people as requested, staff with hawks to keep small birds from disturbing your outdoor meal, the fruit cart wandering around for snacks, and water bottle refilling station - which to us is important...

We booked through hyatt website reservations only to find out they use third party companies like priceline who add service fees to reservation and will not cancel or change reservation if you need to make a change... The way around this is to call hotel front desk number... If you can't change a reservation to a different date then stay away from all hyatt properties...

Stayed in ziva last week for 5 nights, called days before to confirm the price of adding a 3 years old was $110, but after arriving, they told us its $180, took them hours to check and finalize the process...

Everyone at the Hyatt Ziva Cancun was very friendly and willing to go above and beyond at all times. I dined at all restaurants and the managers were always willing to help and listen for feedback... The staff was super friendly to my child too and always welcoming me and my family with a smile... Even-though the hotel is expensive, I feel that every dollar was well spent... Moreover, the room can get pitch dark during the day, so my toddler was able to sleep like an angel which gave my wife and I time to rest, which is always important... My suite (Club Ocean Front Corner Suite) was beautifully designed, i had some trouble with the chromecast but the hotel was able to fix them right away... The staff was awesome and had arranged a balloon arrangement in my room for my birthday, left a nice chocolate box and a bottle of champagne, that was a great detail that I appreciate...

My husband and I spent 4 nights at the Turquoise Tower and from arrival to departure, the attention was incredible. All the facilities were clean, the staff was super friendly and the entertainment was, well, fun!... Make sure that if you like to tip, bring cash and in small bills, ATM has expensive fees and change is hard to get, unless is late in the day :)...

...(Adults only guests should receive some priority for dinner reservations)... Be prepared to wait long periods to get any service on that beach... They should consider building a bar closer to that beach or have a day bar to speed up the service... The hotel is VERY big on the upsell which is annoying when you are already paying top money for an alleged 5 star service... Everyday we had staff pushing us to attend a paid for lunch/dinner which will cost you easily $200 for a couple... It seems like the people spending money on the pool and beach cabanas get much better service and experience... Staff is friendly and resort is clean...

...Waiting staff kept pushing us to buy the drinks and food that are not included... Some staff are a lot less friendly once we turned down the items with added costs... Lost and found team is great, found my friend’s lost iPhone after we have checked out and returned... Overall service is OK in general as long as we keep tipping... Staff let us stay in resort for a few hours after checking out, that was really nice...

...We set the bar high for our families and friends who have never stayed at an all inclusive resort before. Service was top notch, the food was fantastic considering it’s all inclusive, drinks were delicious, etc... Hyatt Ziva’s motto is “service from the heart”, which was apparent during our first visit... This time around the service was only good or great if a tip was provided... We are good tippers and will genuinely go out of our way to give more if someone provides exceptional service without expecting anything in return... This time around the waiters were super grumpy until we gave them a tip towards the end of the service... All of a sudden they perked up and became super nice and accommodating... I do want to give a shout out to Jorge and Elian for being one of the few who were super accommodating prior to knowing whether a tip was rendered or not... Also, every time we had a sit down meal, the food would come out cold or barely room temperature... A couple of times we had to send it back to get reheated... That was one of the biggest things that stood out from Hyatt versus the other all-inclusive resorts and one of the reasons we chose this hotel for our wedding...

...We arrived early around 1:00pm at hotel, the room was not ready, but they allowed us to check in, so we can enjoy all the facilities immediately. The service contacted us around 3:00pm and our room are clean, prepared and ready... The restaurant is a little bit slow and waiting on service, but most waiters and waitresses are all very prompt and friendly except the La Bastille... All the hotel staff are professional, polite and helpful... Our requests and questions are all handled promptly...

...We have been to many all inclusive resorts and this was by far the best one yet. I would like to also let you know there were so many helpful people through out our whole stay... I would like to particularly point out three individuals that went above and beyond with their service... Emmanuel our Butler and Francisco was the butler for our friends and Irma the bartender at the Turquoise bar... I even had other guests we met that were so disappointed in the butlers they received and due to the high level of service we received from these two I suggested they reach out and request new butlers which they did and were much happier after that... I felt like there was not anything we could ask for that they would not do... Not one of the requests we made was not fulfilled such as "We would love to have Crème Brule" and they let us know that this dessert is not made at the Hyatt Ziva and then proceeded to let us know they would do everything in their power to make this happen... I could not believe it when they said "we did it" and were able to get the desserts made and not only did they hand deliver it but they brought the chef with them... I am not sure what else I can say but they were absolute stars and due to them we will return to the Hyatt Ziva and request that we be placed with both of them as our butlers... She was absolutely amazing and so incredibly friendly to our group... As soon as she would see us she would already be starting on our drinks as she knew exactly what we liked... I could go on for days about their service but I believe you get how happy we were with all of them and the hotel...

Hyatt Ziva was a great location to stay... However, they made it very difficult to accommodate groups of 10 or 12 for dinner... We notified them in advance, waited in the front and nothing... Cabana server July, was great!... Even when items were pre-paid they were still added on to my bill...

...When I chatted online with a customer service rep, I was told “there was no room available for the type I booked “. However, the rep offered to re-book it now at a (much) higher rate as the room type becomes available... As you can guess, never heard back…...

...Manuel and Able at Tres Cerveza were awesome both with service and conversation... The crew at Juana Margarita were able to make great suggestions, and also were great for general conversation and advice... I'm terrible with names but the poolside service at the main pool, along with the crew at Sips and Dips were all great - even willing to brew up some coffee in the middle of a hot day for an expresso margarita!...

...Since the moment we arrived the check in process was very lovely. Our Amazing butler Emannuel decorated our room for our celebration... His service for the whole vacation was one to remember... He is so kind and patient, it seems he really care about his customers and wanting them to have the beat experience... I wanna thank the chef Alejandro and the room service worker Victor who took care of me ,i wasn’t feel good for one night and i needed something cold for my throat and they brought me two kind of Ice cream even it wasn’t on the menu!!... I wanna mention emanuel and the manager Raul Romero for leading this all, they were so kind, spreading good energy and vibes around the whole guests and making the days in my vacation beyond my imagination... Special thanks to Raul Romero and Emannuel the butler... I will recommend all my friends, and already recommended all over social media... Those guys are the reason i will come back again to this amazing hotel...

...The service is so good they're literally doing anything they can to make you happy... All the main restaurants were spot on...food and service... Hyatt really does a great job...

...The pools were conveniently located in the front and the back of the property with ample recliners and towel supply; both have full bars and pop up food options with waitstaffs frequently come around taking drink orders...

...Josue, for one, was great in teaching us pilates. I was impressed because he listened to our needs and tailored the exercises to them... This is one aspect that made a difference for us- knowing that we are listened to, considered, and catered to based on US, and not the just the job...

Everything is top notch at this all inclusive resort... However, what made our stay really special were the people taking care of us... From Patricia and Josue in the fitness center with there fantastic class offering (even a private bachata lesson for my boyfriend and I), Juan a server and Habaneros, Jesus a server at Lorenzos, Vivianna at check in... They were all so accommodating and made our stay so special... From small gifts of my favorite mexican peanuts, to hand made birthday cards, to special desserts and after dinner drinks that were flaming... I have to mention as well in the Mercado the Manager and one of the chefs... The manger made sure it was on the menu the next time we came in... The chef came out to greet us and even gave us a small gift of mexican candies... The warmth and care of these people is unmatched by anywhere I have traveled before...

...Top notch teams of staff, best Kidz Club and overall excellent services just what you would expect at Hyatt. I can’t thank you all enough for making each trip feels so special... Birthday surprised from Ziva team showering me with complimentary treats, cake, champagne, wine and balloons!... We adored Ana, our server from last year at Chevy who provided such phenomenal services to our family of 6... We specially asked for her again (this year she’s working at Lorenzo)... We told our server to surprise us (he’s pictured below) and oh boy everything was SOOO delicious... Seabass and salmon sashimi in spicy lime sauce was sooo bomb, grilled salmon and my 10 yr old got Tonkatsu with rice... We had wonderful dinner at TreadWind steakhouse and enjoyed our breakfast, lunch, dinner at Mercado...

...If you book your stay at this resort, he will not be sad that you did. All of the staff were very friendly and very sensitive to any needs that we requested...

...Our son loves this place and they still are next level for kids with mini cabanas next to the adults, mechanical bull riding, and fair style harness giant trampoline (I almost asked if I could do it!). But it is very clear time was spent creating a well rounded adult experience recently... We discovered the all included wellness program which changed our entire trip... From a staff nutritionist to nearly every type of class imaginable, we were able to try new things in a very supportive environment (Thank you Josue, Carlos & Patricia!!!)... We're a bit older (ahem) and would likely not pay $50 for a spin class, but were able to try that, aqua cycle (loved it!... ), trampoline work out, aqua strong floating mat work out, and pretty high intensity aqua aerobics... Ginger shots, kombucha, and a wide range of smoothies with or without protein powder... The coffee place (love,love,love them) has tumeric & acai lattes with any imaginable milk... Next time, we may go a bit more Miraval Spa... (I don't like massage generally, but Claudia was exceptional) We were recognized as Globalist from the minute we set foot on property... Ocean front upgrade meant the sea was literally off the balcony-stunning and Club Access was very nice... But it felt like the staff treated everyone extremely well... And at Ziva, anyone can have a margarita with 1800 reposado and Grand Marnier... Much of the buffet is cook to order (even the tortillas are made from dough in front of you) and choosing your raw tuna steak or salmon filet cooked as you like it is really nice... The sunscreen person that goes around spraying people as requested, staff with hawks to keep small birds from disturbing your outdoor meal, the fruit cart wandering around for snacks, and water bottle refilling station - which to us is important...

Everything you would expect of a beautiful location and resort... A bunch of things missing that are needed to make this a top brand/5-star location; constant struggle with housekeeping to service my room at a regular time when I wasn't there... constant upselling of additional menu items (lobster, tomahawk) or special drinks or private "reserved" dining, poolside or beachside cabanas all negate the concept of all-inclusive... However...sand and beaches spectacular, ocean views the best I've seen in Mexico, choice of food and food stations, plentiful...

...We had booked this resort on the recommendation of a relative and it did not disappoint!... There was always something going on, if you wanted to participate... I expected just the regular nightly shows, but there were even short daytime shows at the main pool as well many days... My boys also loved watching the dolphins that are on property... Fernando at the main pool remembered what drinks we liked after only one day... Although there is usually no Kidz Club in the evenings, they had a special event (for an extra charge) TeePee Night where they gave the kids dinner and there was a magic show... The kids loved it, and my husband and I were able to have dinner at the adults-only La Bastille...

...We stayed five nights at Hyatt Ziva Cancun during the Thanksgiving holiday and were extremely satisfied. Once at the lobby, we were immediately greeted by the bellman who then took care of our luggages... We were escorted to the dedicated check-in desk for World of Hyatt members, and offered complimentary upgrade and 2 pm late check-out as an Explorist member... Then the bellman helped transported the luggages into our room and explained the hotel layout along the way... The room was a bit old but was very well maintained and spotless... It was spacious and comfortable with a modern design... The balcony had a view of the dolphin pool, which the kids loved a lot, and the turquoise Caribbean Sea... The room had a mini-bar full of complimentary drinks and several bottles of water... It even had an electronic weigh, which was very handy for weighing luggages... Everyone was eager to help and anticipated guests’ needs... The hotel is quite large, with a main pool areas, and additional pool area, six or seven restaurants, sweet shop, coffee shop, bars, food trucks... It is very convenient to have access to food and drinks from anywhere in the resort... We find the seafood is fresh, especially shrimps, and the Mexican foods are in particular flavorful... It is an ideal vacation spot for families with young kids... The kids love the pools and the beach... There is also a kids club with a splash pool...

...Adults Only guests do not get any exclusivity in regards to pool/beach/entertainment amenities... (Adults only guests should receive some priority for dinner reservations)... The beach on the cancun strip is phenomenal... Be prepared to wait long periods to get any service on that beach... They should consider building a bar closer to that beach or have a day bar to speed up the service... The hotel is VERY big on the upsell which is annoying when you are already paying top money for an alleged 5 star service... Everyday we had staff pushing us to attend a paid for lunch/dinner which will cost you easily $200 for a couple... You sometimes feel like you’re not getting a FULL all inclusive experience with all the added costs to get a taste of “luxury”... It seems like the people spending money on the pool and beach cabanas get much better service and experience... Staff is friendly and resort is clean... Overall I would recommend this resort for families not for the adults only...

...The constant upsell has gotten worse. Cabana by the pool used to be free, now costs $100 to $200 USD... Waiting staff kept pushing us to buy the drinks and food that are not included... Gym was really nice and classes there are good... Lost and found team is great, found my friend’s lost iPhone after we have checked out and returned... Staff let us stay in resort for a few hours after checking out, that was really nice...

Thank you Hyatt for another wonderful get away... Due to the resort location the water is always calm, the beach area is free of seaweed... It s always swimmable even in a red flag windy day...

...We set the bar high for our families and friends who have never stayed at an all inclusive resort before. Service was top notch, the food was fantastic considering it’s all inclusive, drinks were delicious, etc... There was a noticeable difference in everything from the service to the food... All of a sudden they perked up and became super nice and accommodating... I do want to give a shout out to Jorge and Elian for being one of the few who were super accommodating prior to knowing whether a tip was rendered or not... That was one of the biggest things that stood out from Hyatt versus the other all-inclusive resorts and one of the reasons we chose this hotel for our wedding... The grounds of this resort is one of the most well maintained of all the all-inclusive hotels I’ve visited in the Caribbean...

...This was our first trip to Cancun and this property. The resort was very nice, delicious meals in all the restaurants, helpful and friendly staff... The pool areas and the landscape were amazing and appealing... Lounging in the poolside cabana was a trip highlight along with a massage at the Spa while enjoying delicious meals and drinks... We will definitely consider visiting this property again...

...The staff was friendly, helpful and prompt. Everyone at the Hyatt Ziva was friendly and kind... The adult pool (only available with the Turquize Tower) had stunning views and great cocktails...

...Food, staff and resort was amazing. They have one of the best beach locations, you can swim on the big beach or hang out on the other side where the lighthouse is, and the water is calmer especially if you have kids...

...I travel a lot around the world and those stay was beyond a dream... Since the moment we arrived the check in process was very lovely... Our Amazing butler Emannuel decorated our room for our celebration... His service for the whole vacation was one to remember... The foods and beverages around the hotel are very high level and put the term “all inclusive” on a new level of quality... I wanna thank the chef Alejandro and the room service worker Victor who took care of me ,i wasn’t feel good for one night and i needed something cold for my throat and they brought me two kind of Ice cream even it wasn’t on the menu!!... The parties, the competitions ,the shows, were outstanding... Special thanks to Raul Romero and Emannuel the butler...

...Special thanks to Chef Mejia and Martin for personalized attention at the Chef’s table as well as the following night at Bastille... Julio and Ricardo provide excellent service... Jonathan, Chief Mixologist, provided some tasting opportunities as well as recipes at Saasil Lounge... Vivian, a concierge in the Club Tower who we met last year, was again gracious and very welcoming and helpful... Nathan at the food bar in the Tower also very friendly and accommodating... In fact, all of the staff were welcoming and attentive...

...It was my first experience with all-inclusive and I had a great time with my family. The beach is well equipped with kayaks and paddleboards... The pools were conveniently located in the front and the back of the property with ample recliners and towel supply; both have full bars and pop up food options with waitstaffs frequently come around taking drink orders... The restaurants all had ample offerings on their menus (Habanero and the sports bar were my personal favorites)... We especially enjoyed the coffee shop and the sweet shop... I also enjoyed the gym facility and recommend all to try the classes offered by the trainers... Certainly consider the resort when planning your Cancun trip...

This resort has something for everyone in the family, from the quiet recluse to the loud and fun-seeking. It has kid's club, dolphins, different beaches, separate pools... The gym is huge, and they have a serious fitness team... This is one aspect that made a difference for us- knowing that we are listened to, considered, and catered to based on US, and not the just the job... We love this resort and will be returning for sure...

Everything is top notch at this all inclusive resort. The food, drinks and accommodations are wonderful... From Patricia and Josue in the fitness center with there fantastic class offering (even a private bachata lesson for my boyfriend and I), Juan a server and Habaneros, Jesus a server at Lorenzos, Vivianna at check in... They were all so accommodating and made our stay so special... From small gifts of my favorite mexican peanuts, to hand made birthday cards, to special desserts and after dinner drinks that were flaming... It all made my occasion that much more special... The chef came out to greet us and even gave us a small gift of mexican candies...

...If you book your stay at this resort, he will not be sad that you did. All of the staff were very friendly and very sensitive to any needs that we requested...

...It sits on a peninsula and has 2 separate beaches. We upgraded to the adults-only Turquoize tower... There were three main pool areas although one is adults only for people staying in the Turquoize tower... I think they have the nicest property in Cancun at the end of the peninsula with the lighthouse and 2 beaches... Hyatt really does a great job...

This is our third time back to this resort!... Top notch teams of staff, best Kidz Club and overall excellent services just what you would expect at Hyatt... I can’t thank you all enough for making each trip feels so special... Birthday surprised from Ziva team showering me with complimentary treats, cake, champagne, wine and balloons!... We had wonderful dinner at TreadWind steakhouse and enjoyed our breakfast, lunch, dinner at Mercado... This resort has one of the best beaches in Cancun, hotel zone1 Try snorkeling by the man made seawall you will see tons of beautiful fish...

This was another great visit to Hyatt Ziva Cancun, our fifth in six years. A wonderful room in the Turquoise tower, with butlers Michel and Marissa making our anniversary stay even more special... Beaches were great, in particular minimal seaweed and many fish on the north beach... Special shout outs to Guillermo on the beach and July at the club pool, who kept ahead of our drink orders, as well as everyone at Punta Vista... Overall, a relaxing stay at a wonderful resort, whose staff truly make one feel special...