We had a great time! The service was great at the beach, around the pool and in the rooms! Shout out to Guillermo and Santos, who dealt with a party of ten!! Excellent service in the cabanas as well, prompt service and nothing lacking. The Taco place-Habanero's for lunch is a must-do, it has excellent food and is uniquely different and superior to the other Mexican food at the resort (which is good, but this is great!). Guillermo and Santos (aka Fernando!) thanks so much for the great service and making out trip special!
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
Amazingly beautiful! Delicious food! Awesome and attentive staff!! Really cool shows. Also, swimming with the dolphins... so fun!! I have no complaints whatsoever. I had the time of my life and plan on coming back!
Exceeded any expectations in every way. I would definitely choose Hyatt Ziva again above any other. Absolutely gorgeous location, even more beautiful were the people. Loved all the options especially the high level spa experience.
We had an awesome experience with the help of these two individuals. Aaron and Romeo (I think) went beyond what their duty called for. The front receptionist had forgotten to record our reservation, 12 of us would have had an aweful day. Their care and attention to service was on point. The choreography of the staff was amazing, food came out fast and tasty.Excellent!!!
Cancun has so many hotels so it is always hard to decide which one fits best. Overall Hyat Ziva Cancun exceed my expectations, the food was amazing, the cleanliness and service of all staff was phenomenal. I will definitely be recommending this place and will be booking again. I stayed in the Adults only section and it was perfect for me. Location was also spot on and only a 7min walk to all clubs, restaurants, and bars.
Let me start by saying if your thinking about staying here,do it! This was the most memorable vacation we have been on. We spent out 18th anniversary here. This place goes above and beyond to make you feel special to them. From the surprises in the room,and just the smiles on the people as they greet you in the lobby. Views are breathtaking,pools are gorgeous,and food is delicious. A big thank you to Alejandra,America,and Gina,as well as the rest of the Hyatt Ziva staff for a magical time. We can’t wait to come back.
A+ resort & service experience. Beyond our expectations. Awesome staff, food & drinks. We will definitely be back. GREAT job Hyatt! The staff exceeded our expectations! Much appreciated. We traveled from Southern California and the overall experience was flawless.
After months of all-inclusive resort research, we decided on Hyatt Ziva Cancun and I am so glad we did!! We recently traveled here for our honeymoon and it exceeded every expectation! The resort is gorgeous and the staff goes above and beyond!!
Todo bien. Everything was all good there. Beautiful views and great service. Plenty of amenities. Location of the hotel is fantastic and there are a variety of room options with different views. Good vibes.