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Hyatt Ziva Cancun

#6 of 182 Hotels in Cancun
Certificate of Excellence
Hotel website
Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
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Hyatt Ziva Cancun
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1,325 Reviews from our TripAdvisor Community

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Showing 1,136: English reviews
Philadelphia, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

Stayed here early July for 6 nights for a honeymoon. Positives: The location is great, its a 5 min walk to the bars and clubs at night if that's your scene. We went into town one night and it was a great time. Well lit and felt safe. Its also close to the ferry to Isla Mujeres, again a 5... More 

Helpful?
Thank joeness419
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

I just came back. It was a very good hotel. The welcoming wasn't the best. We had to wait more time because our room wasn't ready and front desk just told us to go to the pool bar and come later!! All tired and sweaty and no swimming suits!! We finally got to our room. The bathroom was dirty and... More 

Helpful?
Thank Lucia S
2 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Hello, am writing this review while am still here, we are staying at room 2538 and this is our second night and I have to complaint that when we call zero number to ask for anything they take long long time to answer unlike any other hotel in the world and on the top of this today we left our... More 

Helpful?
Thank Ali J
Taipei, Taiwan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

As you can tell by all the photos, Hyatt is clean and gorgeous. My wife & I stayed here in July; hotel wasn't packed but had enough patrons with good vibes. Lots of events like yoga, kayaking, dancing, etc. Now this place is rated very well, but before booking, I could tell many of the reviews were FAKE. You can... More 

Helpful?
1 Thank edward2727
Midwest City, Oklahoma
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This used to be my wife's favorite place to stay in Cancun. They have changed the name , but the beauty of this place and the people are the same . My 50th birthday was spent here , I had the top floor suite , my girls both had swim up rooms on the bottom , it was awesome .... More 

Helpful?
Thank markmoore0719
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great location, new and clean hotel, great service, good food, especially the French restaurant - Bastille. Exceptional poolside service - Esperanza was the best waitress. The drinks and the poolside barbecue were great. Will definitely stay again! Highly recommended.

Helpful?
1 Thank Richard H
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear Richard H, Thank you for taking the time to share your experience at Hyatt Ziva. We are glad you enjoyed the location, the service especially at the poolside with Esperanza, the food, and the drinks. Thank you for your high recommendations: we will be waiting for your next visit, so we can pamper you again. Sincerely, with service from... More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

we were there for a week and we had a some problems at first with house keeping we put our complaint in and a front counter person Named (Angel) took interest and had us talk to (Grace Puente) both these people went over and above to help us. This place is so beautiful the food the drinks and most important... More 

Helpful?
1 Thank 47yvonne
HyattZivaCancun, Director General at Hyatt Ziva Cancun, responded to this review

Dear 47yvonne, Thank you for your recent visit for a week at Hyatt Ziva and for sharing your experience. We are glad that despite the problems you had at the beginning of your stay you had nice time. It is great to hear that Angel and Grace were very attentive and helpful. We will be glad to welcome you again... More 

Minneapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Hyatt Ziva is truly the most spectacular all-inclusive resort we've stayed at! It is absolutely beautiful, has the coolest location in Cancun, the rooms are amazing, the staff is off the charts, each and every restaurant worth eating at, and the pools and beaches are gorgeous and well kept. I legitimately have no complaints. I was so impressed with... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Jewelbox
Questions? Get answers from hotel staff and past guests. Ask a question

1,724 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The fall of 2015 will redefine all-inclusive luxury with an incredible new resort opening in the most coveted location in Cancun: a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™: Hyatt Ziva Cancun ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $325 - $827 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#5 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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