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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,973 Reviews from our TripAdvisor Community

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Showing 2,458: English reviews
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New York City, New York
Reviewed yesterday NEW

My husband and I traveled to the Hyatt Ziva to celebrate our 22nd wedding anniversary. We travel to Mexico often but had only been to Cancun once before for our honeymoon. Holy cow, what a difference 22 years makes. First off the Hyatt Ziva is absolutely beautiful and the views are amazing. Pros • staff "service from the heart" •...

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Thank Midelyn
Chicago, Illinois
Reviewed yesterday NEW

Trip was good, Resort is big spasiouse and well organized, Reach variety of food to choose from. Public closed spaces are way over cooling, actually are out of control freezing, we needed a Chicago coat... If you have specific problem, management is so so ..

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Thank Blanksteindesign
Canada
Reviewed 2 days ago NEW

Beautiful accomodations. Friendly and welcoming staff. Clean beaches and sparkling pools. Relaxation for all. Would highly recommend the turquoise adult only rooms if you would like to feel pampered, have access to a private roof-top pool and lounge, as well as enjoy tranquility of an ocean view.

Review collected in partnership with Hyatt Hotels
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Thank Arae13
Albany, New York
Reviewed 2 days ago NEW

Our family of four traveled with four other families- 21 total. Our room had a beautiful view. The kids, ranging in age from 18 to 6, enjoyed the pools, beach, and water activities. Our server, Irma, was extremely attentive and fun around the pool. Jacob also anticipated the needs of our group poolside. Our only complaint was that it was...

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Thank thegregs2016
East Northport, New York
Reviewed 2 days ago NEW

Trip was great, staff was very accommodating, one thing you should be aware of is men need long pants for outlet restaurants, wish I had been told this , we weren't able to go to outlet restaurants for dinner, staff told us its written all over the internet on their site, we never saw it. Loved the hotel but felt...

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Thank ronaldmI4316DF
Reviewed 2 days ago NEW

My family had previously been to the Ziva Puerto Vallarta (2015) and the Ziva Montego Bay (2016) and the fact that we decided to try Ziva Cancun obviously means we are very happy customers. The Ziva Cancun did not disappoint - in fact, it was the best!! The property is fantastic. The staff is universally attentive and always focused on...

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7Thank Josef N
New York City, New York
Reviewed 3 days ago NEW

Staff was friendly and helpful. Irma at the pool was so kind and attentive she greeted us each day with a smile. We needed the doctor and he was helpful, followed up and was really attentive. We travelled with 2 kids 8 & 11, they had a great time and enjoyed the freedom of the resort and all of the...

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2Thank O7211JWfamily
Huntington, New York
Reviewed 3 days ago NEW

Hotel was nice. Liked the Club Pool because it was quiet and you could always get chairs around the pool (even at 100% occupancy!!) Pool servers were great. Food was ok; drinks were good. More activities and noise on main pool (for families with young children). Never seemed crowded which was great.

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1Thank Danielle H
Hillsboro
Reviewed 3 days ago NEW

The Turquoise resort at the Hyatt is suppose to be the place to be. Yes, we enjoyed our room but the service from check in to check out was horrible. Make sure to bring all proof of reservation costs. We liked the smiles & service from the other hotel staff. From the security, pool, restaurants, special events & entertainment everyone...

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1Thank tiffanym124
Reviewed 3 days ago NEWvia mobile

This is our second time in Cancun and first at the Hyatt Ziva . We were celebrating my wife's 50th birthday.. We splurged and got a swim up king room. I highly recommend it if you can get one. The room is what made our stay great, you really don't have to leave unless you want to go for a...

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2Thank Mjg665
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $360 - $787 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity and Hyatt Hotels Corporation so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Ziva Cancun staff and other travelers.
593 questions
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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Most of the rooms have ocean view, no need to upgrade.”
 of 5 bubbles Blanksteindesign, yesterday | Read review
“Consider paying for an oceanfront room in pyramid tower (5th floor view is best)”
 of 5 bubbles josefn152, 2 days ago | Read review
“ocean view!”
  • view from our room
 of 5 bubbles BonVoyageByBrittany, 3 days ago | Read review
“Quiet floors”
 of 5 bubbles fernandomY6455VV, 1 week ago | Read review
“Top floor has the best views of beach!”
 of 5 bubbles ervino972, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question