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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,642 Reviews from our TripAdvisor Community

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Showing 2,186: English reviews
Toronto, Canada
Reviewed today NEW

I visited the Ziva for 2 nights and cannot say enough how amazing this resort is. Thanks to all the staff for making this a truly perfect time. The staff does everything possible to make the stay enjoyable. From my heart you everyone associated with the Ziva thanks so much.

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1Thank Frank S
New York City, New York
Reviewed yesterday NEW

I recently traveled to Cancun, Mexico for the second time with my friends and we decided to book this resort for its amazing reviews and gorgeous property. As a person who loves Cancun I never expected to have such a bad experience, especially at such a beautiful resort. The welcoming once we arrived wasn't as warm as we expected it...

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1Thank vanesa0815
Sydney, Australia
Reviewed yesterday NEW

From the moment we arrived to the lobby we were just amazed! The resort itself was so gorgeous and the rooms were clean and beautiful also. I cannot express enough how great the service was from the staff. Always wanting to help, and always with a smile on their faces. The location of this resort is the best you will...

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2Thank Saja S
A TripAdvisor Member
1 review
2 helpful votes
Reviewed yesterday NEWvia mobile

This place was busy but the housekeeping was terrible. Five dollars was left with a note for mas aguas and water was left but the room wasn't cleaned and the money was taken. The pile of towels on the bathroom floor was left and the bed was not made. Nothing was touched. I've had better service from much cheaper establishments...

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2Thank A TripAdvisor Member
Reading
Reviewed yesterday NEW

Incredible hotel. I've stayed at many places in Cancun and this one takes the cake. Staff and facility were 5 Star. Food was great. Top shelf liquor all inclusive. No long waiting for waitresses at the beach and pool, view is incredible, even if I looked I couldn't find one thing wrong with this place. U won't regret your stay...

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2Thank George O
Reviewed yesterday NEWvia mobile

This is a beautiful resort. I couldn't have made our trip to this resort any better if I tried. Staff are wonderful, friendly and personal. Grounds are outstanding. Located right close to city centre easy walking distance to many shops and bars if you choose to venture out. Beach is fantastic never had an issue getting seats on beach or...

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1Thank Slider7831
California
Reviewed 2 days ago NEW

Our stay started perfect, our room was ready early, & our view was gorgeous. Unfortunately, $200 was stolen from a pocket inside of my purse! My purse doesn't fit inside the safe deposit box, & does NOT give any right for any of their staff to rifle through my purse!! After filing the report, speaking with several different management, &...

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5Thank wood_melaniel
Toronto, Canada
Reviewed 2 days ago NEW

Ziva Cancun: an excellent resort to hang your vacation hat. Since we've spent two weeks in each place, I thought I would compare them. Think of Ziva Cancun as the citified one, and Ziva Los Cabos as the country version: the former as efficiently friendly but not as attentive, and the latter as more laid back, gentler and personal. Overall,...

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5Thank Gourmand2
San Francisco
Reviewed 2 days ago NEW

This property was fantastic in nearly every single way. The location is amazing, right at the tip of the hotel strip, giving calm beaches and beautiful views. The staff is so friendly and helpful, they really make you feel at home and that you are in a special place. The food is AMAZING, and does not seem "cheapened" in any...

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3Thank amitrockon
Vancouver, British Columbia
Reviewed 3 days ago NEW

We felt welcome and warm hospitality once we walked into the hotel, and all staffs we had interacted with are super friendly, and willing to stop to answer our questions. Especially the bell person Eloy, he took time to show us around hotel after we checked in, and teaching us some greeting words in Spanish. The food was great! But...

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3Thank Yinw2017
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Yinw2017, Thank you for being our guests, and for sharing your comments with us. We are committed to provide all of our guests with our Service from the Heart, and we are thankful that you recognized our efforts to do so. Thank you for the magnificent comments regarding the food and service provided by our associates. Again, it was...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $344 - $805 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com and Hyatt Hotels Corporation so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 On the Beach Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Ziva Cancun staff and other travelers.
547 questions
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See all questions (547)

Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Club Ocean”
 of 5 bubbles Gourmand2, 2 days ago | Read review
“Rooms in the main building facing the lobby and pool are close to everything you need.”
 of 5 bubbles TexasReviewer8, 3 days ago | Read review
“All rooms have ocean views and there is an Adult-only tower with special amenities”
 of 5 bubbles karlag693, 3 days ago | Read review
“If traveling without children, I highly recommend the Turqouize Tower, it is worth every penny!”
 of 5 bubbles T6453LYsteves, 4 days ago | Read review
“Pay extra to stay in the VIP rooms and this gives you access to rooftop pool”
 of 5 bubbles Bmca1995, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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