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Hyatt Ziva Cancun

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#7 of 181 Hotels in Cancun
Certificate of Excellence
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Hyatt Ziva Cancun
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1,501 Reviews from our TripAdvisor Community

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Showing 1,281: English reviews
San Diego, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Just returned from a 5 night stay at the Hyatt Ziva. Loved every minute of it! My boyfriend and I arrived a little earlier than the anticipated check-in time but we had no issues. We were greeted by the staff who quickly took our drink ordered while we waited to check in which took about 5 minutes. Although we arrived... More 

Helpful?
Thank WillRun4Wine
Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed yesterday NEW

This is a wonderful resort. The staff was wonderful Nancy, Angel, Charlie and of course all of the bartenders. We loved not having to make dinner reservations. Food is wonderful at all of the full service restaurants. However, the buffet lacked choices for lunch and dinner. We only ate there for breakfast, which by the way was great. We would... More 

Helpful?
Thank Travelnut56
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was the first time that I've been to Cancun. I went with my wife for her 30th birthday and we had one of the best holidays. We were in Cancun for 10 days and we spent 8 of them within the resort for the whole day. The hotel is amazing. It opened in November 2015 and it is in... More 

Helpful?
Thank Preetesh P
ny
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Hyatt is definitely a nice hotel but not a 5 star. The check in process was not a great experience to say the least. They didn't have the rooms we booked and were giving us a hard time in finding rooms for us in the same building. Warning- check your bills when you check out. They promised us a... More 

Helpful?
1 Thank esmeluv
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear esmeluv, We wish to express our gratitude for staying with us and for writing this detailed review of your stay. First of all, let me thank you for your kind words about our accommodation cleanliness, we are glad you liked how it was organized, especially shower. We are pleased to see that you enjoyed the room service, the beach... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW via mobile

This resort is excellent, Grade A customer service across the board, they are working and cleaning non stop around the clock to ensure every part of your stay is good. Big plus for me the common bathrooms on the grounds were clean! Which was great every time my kids were in the pool and and to run back to the... More 

Helpful?
Thank A TripAdvisor Member
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Guest, Allow me to thank you for this fantastic review regarding your stay with us. It was a great honor have you as our guest, and it fills us with joy to read that you find our customer service to be a “Grade A”, which means that we succeeded in our commitment to provide our guest with the true... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I have been to Cancun 6 years in a row and to date it probably has been the best hotel I have stayed in.Staff was very hard working,attentive,humble and professional. Among the best are Juan Carlos,our beach waiter with the drinks,Alejandro at the Italian restaurant,Carlos at the steakhouse,Hector at the French and David at the buffet and many more. The... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Lilian C
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Lilian C, We are very pleased that you enjoyed your stay with us here at Hyatt Ziva Cancun, and are grateful that you took time to write to us about it. It is fulfilling to learn that you liked our Evolution of All Inclusive service, with our associates providing you the true service from the heart, which you recognized... More 

Jersey City, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel was the best in the area. Best views and in the center of the nightlife if you want to go clubbing. Walking distance. Book adults only tower with private pool and get floor 10 or 11 for the best of the best. I had balcony with a jacuzzi hottub on it. Truely amazing.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank 148jameswilliamc
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear 148jameswilliamc, It was a great pleasure to have you as our guests here at Hyatt Ziva, and we want to thank you for taking the time to write us about your experience. We are immensely happy that you consider us as the best in the area, since it is the crown of our efforts to know that we succeeded... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

We have been to Cancun many times and the Hyatt Ziva was hands down the best resort we have stayed at. This place exceeded our expectations. The staff was very accommodating and friendly. We stayed at the Turquoize tower which was great! Large room with very comfortable beds, huge, spacious bathroom, jacuzzi on the deck and beautiful view! Everything was... More 

Helpful?
Thank Tom H
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Tom H, Allow me to express our gratitude for choosing us as your host for your recent vacation. Also, many thanks for letting us know that you had a marvelous vacation. Our associates are here to provide you with an exceptional and unforgettable vacation, a true Evolution of all inclusive, and we are glad that we were able to... More 

New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We came back to Hyatt Ziva August 6-13, 2016 as previously planned this time with nine of my family members. Everyone was impressed by the hospitality of the employees and I was greeted with a bear hug by GM Luis Amador Rodriguez like a family. The resort have improved even more beyond my expectations. The daily shows have been more... More 

Helpful?
Thank DonCatalino
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear DonCatalino, We were thrilled to have had a chance to welcome you and your family back to your home away from home, Hyatt Ziva Cancun. We want to thank you for your fantastic review, it is truly gratifying to learn that you liked the way you were pampered by our associates, and we are pleased to read you liked... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The fall of 2015 will redefine all-inclusive luxury with an incredible new resort opening in the most coveted location in Cancun: a spectacularly scenic peninsula surrounded on three sides by turquoise seas. Inspired by the beauty of the destination and the culture, a naturally elegant, airy ambiance blends contemporary decor with Mayan influences, and shades of brilliant blue stretch from the sparkling infinity pools to the azure ocean. Swim-up suites, authentic cuisine, and Service from the Heart™ are just a few of the many delights awaiting guests of all ages at the newest Evolution of All-Inclusive™: Hyatt Ziva Cancun ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $351 - $976 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Luxury Hotel in Cancun
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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