Hyatt Ziva Cancun
Underneath us were the swim up rooms
Traveler (12933)
Pool & Beach (3097)
Hyatt Ziva Cancun
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About

4.5
#10 of 44 all-inclusives in Cancun
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.5
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Modern
Luxury
Languages Spoken
Spanish
Hotel links
Special Price:Find Your Moment - Save up to 20% OFF

Location

Blvd. Kukulcan, Manzana 51 Lote 7, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
Cancun Airport
10.7 mi
See all flights
Aerodromo de Playa Del Carmen
41.7 mi
See all flights
4.5
4.5 of 5 bubbles13,372 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot praised for its stunning convenience and proximity to pristine beaches, Hyatt Ziva Cancun garners acclaim for its festive atmosphere and nightly entertainment. Guests have called out the hotel's cleanliness and the variety of pools and dining options as highlights. While the service receives accolades for its friendliness and professionalism, some guests mention issues with room keys and noisy environments. Despite concerns over value, with some reviewers finding additional costs for premium experiences steep, the overall amenities and engaging activities at Hyatt Ziva are celebrated.
Location
Picturesque
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding

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13,372Reviews1,618Q+A100Room tips
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Detailed Reviews
TiCoro wrote a review Oct 2023
Houston, Texas8 contributions17 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
Hyatt Ziva DELIVERED for our family vacation! 3 adults and 5 kids (infant, 4, 6, 9, 12) with a lot of travel experience, including AIs. We will *definitely* be coming back next year and that's unusual for us to say about a property. I'm not touching on everything but here's what stood out.

Highlights:
-Transportation: we treated the kids to their first limo ride with Cancun Limo. Super easy to book, communicate with before and upon arrival and zero wait time. Champagne and soft drinks were great. We probably won't do this again since I get nauseous if I'm not in a front seat looking forward but it was a fun treat for the kids.
-Moongate for dinner, so good that we ate there twice and Omar was our favorite waiter of the property!
-Mexican Fiesta night at the buffet followed by the Mexican show on Thursday was delicious and cute!
-Lorenzo's pizza
-Room: we got a steal of a deal for upgrading to the presidential suite. AMAZING!! The view, the space, the bar stocked with top tier alcohol, Fiji water (I'm a water snob so this was icing on the cake for me).. We had 2 connecting resort view rooms that I paid for using Chase points converted to Hyatt points and were offered several upgrade options at check-in and we just couldn't pass up the presidential suite for the last 5 days of our stay (2 nights in the resort view rooms). SO happy we were able to experience this room. By far the nicest hotel room we've stayed in!
-Butlers: Cesar and Manolo were unbelievable! Such great service, made us feel like we were the only ones that mattered, didn't get annoyed with our million questions or requests. Can't speak highly enough about these gentlemen! We've had butlers before at other properties and never felt like it was worth the upgrade for it but not anymore! We felt so taken care of and are more SPOILED!
-Club Tower amenities- my kids loved the food bar and it was really convenient; if you want a break from the hustle and bustle of the main pool, the club pool is quiet (but not TOO quiet that families couldn't enjoy and be themselves), pool and ping pong that the 12 year old loved
-KIDS CLUB stole the show for my 4, 6, 9 year old kids!! 🙌🙌🙌🙌 They didn't want to miss ANY time there. Open 9-12 and 1-5 and felt very safe. The favorite activity was Go-Karts on Thursday and all the water park time with friends! We didn't make it to many shows besides the first night (kids show) because the kids were EXHAUSTED and would fall asleep on the couch watching TV by 7:30pm every night. They had SO.MUCH.FUN!
-Surf and Turf dinner on the beach: really great food, drinks and service! Entertainment at the dinner was mehhh but we didn't really care about that. We'll bring the 12 year old with us to this next time for sure.
-Pickle ball at the main pool area was fun
-So underrated is the coffee shop and fresh churros for breakfast! Mine and my 12 year old's fave and the quality of drinks and staff were always great!
-Staff were constantly smiling at us, saying hello, welcome, good morning, etc. We definitely felt like they were happy to see us
-Beach: easily the best beach we've been to in Cancun!!! The private beach side was calm and beautiful. Perfect for our family. cabanas #1-4 AMAZING views and NO rocks of any kind to deal with; great service but it seemed like the service was just as good if you didn't have a cabana; snorkeling on the beach was so fun! My husband and 12 year old spent hours doing this
-Drinks: both alcoholic and non-alcoholic beverages were great. Definitely ask for an extra shot if you like your drinks on the stronger side because they did feel light on alcohol. That was perfect for us though because I don't like super strong drinks. My husband just ordered shots on the side. Also specify what brand of alcohol you want if you want more premium liquor. Kids loved the classic Virgin Piña Coladas and I loved the passion fruit margarita or just plain passion fruit juice.
-Just another excellent staff example (trigger warning if you have a sensitive stomach): my 4 year old had a poo-plosion, didn't alert anyone and tried to clean it up himself 😱 (while grandma was babysitting so we could do surf and turf date night). The housekeeping staff came up to our room at 8pm at night and completely cleaned and sanitized everything without giving it a second thought. We were so terrified and embarrassed but they acted like it was no big deal at all and were happy to help. Sharing so no one suffers in silence in case something unexpected and gross happens on your trip.
-Great gym and exercise class options!
-Tips were never asked for or expected but always appreciated. I feel like if you're coming from the US you may have tip fatigue (I know we do anyways). It was refreshing to be able to tip because the service was truly above and beyond and no one asked for it or tried to make you feel guilty if you didn't leave a tip. You get good service regardless.

Bummers (not enough to prevent us from coming back at all though, just some observations):
-No teepee night this week and no one could tell us why. Hopefully that's not a permanent change. 😪
-Kids Club closed from 12-1 but lunch buffet didn't open until 1 so we were a little limited to lunch options (burgers and hot dogs from the grill or Chevy's got old for the kids and chicken fingers weren't their fave; we also did Italian a couple days but they wished for the buffet and that would'vebeen super convenient)
-Was told I couldn't reserve cabanas until 30 days prior to the trip but when I emailed first thing that day I was told our preferred cabana was already reserved for the entire week. 🤔 We ended up with cabana #3 at the main pool and it was horrible. Full day sun (they ended hanging additional curtains for us but that meant we were completely boxed in by curtains and couldn't see the pool 😂. We were thankfully able to switch cabanas back to the beach and quieter pool but basically wasted a whole day. If you covet shade, do not get this cabana! Also if you burn easily like myself, know that you may have to drape towels on top or the side to get true sun protection (wasn't a big deal to do so at all but just mentioning as an fyi for any fellow gingers or families with babies). It's also a bummer that if you want to cancel, you have to cancel 5 days in advance. We ended up not using the cabana our second to last day because of other activities and being "sunned out" so I wish there was a 24-48 hour cancelation policy instead of 5 days. Lesson learned.
-Not a lot to do for older kids. Kids club is geared towards younger kids (again- perfect for my 4-9 crew and I think I may get another year or two out if it for my 9 year old since he's not as tech oriented as my oldest) but the 12 year old would've hated it. Teen club is open 1-9. VR wasn't working in the teen club, which is what he was looking forward to and there were never any other teens there that we saw in there. It may also have been that there just weren't many teens at the property when we were there too. You must also be at least 16 to do any exercise classes or workout even if you're accompanied by an adult so he couldn't even go to the gym with us. He also couldn't do the paddle board at all and needed an adult to kayak with him. He was fine chilling with us but I do think he was a little bored at times. He did really enjoy snorkeling, playing pickle ball, the food, playing ping pong and pool though!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pablo Cogolludo, General Manager at Hyatt Ziva Cancun
Responded Oct 16, 2023
Dear TiCoro, Thank you for sharing your detailed feedback on your recent family vacation at Hyatt Ziva! We appreciate your thorough review and are delighted to hear about the positive experiences you had during your stay. Your comments and insights are valuable to us, and we will take note of the areas for improvement. We look forward to welcoming you and your family back next year for another wonderful stay. If you have any further comments or suggestions, please feel free to share them with me at pablo.cogolludo@hyatt.com Thank you for choosing Hyatt Ziva for your family's vacation! Warm regards Pablo Pablo Cogolludo General Manager
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john l wrote a review Jan 2020
Dublin, Ireland37 contributions22 helpful votes
+1
5.0 of 5 bubbles
Just back from an amazing holiday at this wonderful resort. We had family travel from Oz , Spain and Ireland to met up for a family holiday and we certainly picked the right place .
From start to finish we were all impressed with the hotel.
Hotel lobby very impressive and lovely smell and set up . Very friendly staff .
Rooms were large , modern and spotless clean . Every day they were cleaned to a brilliant standard and every evening we had a turned down service . Fresh towels and mini bar stocked every day .
The food is of high quality with plenty of restuarants serving all sorts of food . Every hour there is something new to eat . As soon as breakfast is over they are barbequing meats and fish pool side .
You could never go hungry .
Poolside drinks service was amazing as Oscar served us every day with a smile and you never had to move as he was so good at his job .
Bars are brilliant with anything you wanted to serve... from grey goose vodka to Jack Daniels you could have it with a huge variety of freshly made cocktails.
The staff at Sasil bar were amazing especially Beatriz and Leticia and the amazing Carmen who were so friendly.
We used the spa and it was the best spa experience we every experienced. Amazing from start to finish . Well done to Cesar and Margueritte at the spa . Top class.
This hotel has the best location as the beach is the best beach you will ever see . You have the small private beach with calm seas and on the other side of the hotel you have the more wilder large beach . The views of the ocean are amazing.
I can highly recommend this hotel to anyone . The staff can not do enough for you . They treat you like royalty.
Huge well done Hyatt Ziva and thanks for making our large family gathering a huge success!!!!!
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattZivaCancun, Director General at Hyatt Ziva Cancun
Responded Jan 22, 2020
Dear johnandmags1010, Thank you for taking the time to share with us a 5-bubbles review, we highly appreciate the confidence you have deposited in choosing Hyatt Ziva Cancun All-Inclusive Resort to spend the best family leisure time in Cancun; your first-hand experience really helps other travelers looking for the best family-fun and great getaway for everyone. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to know our professional, hardworking and service oriented team members, made your large family gathering a huge success. Please trust Oscar, Beatriz, Leticia, Carmen, Cesar and Margarita will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your family members back again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
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Joe G wrote a review Jan 2020
New York City, New York4 contributions12 helpful votes
5.0 of 5 bubbles
The facility is beautiful and picturesque. The pools and beach were spectacular and they had tons of chairs and cabanas. We were traveling with several families and the facility was very accommodating in making sure we could always eat dinner as a big group.Special shout out to Omar and Daniel, who took great care of us at the pool every day.

Rooms were always cleaned by 11am and they did an evening turn-down service as well.

Overall, food was good in all restaurants, although I admittedly stuck to tacos and fish.
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Date of stay: December 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Water view rooms all had great views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattZivaCancun, Director General at Hyatt Ziva Cancun
Responded Jan 6, 2020
Dear JAG146, Thank you for taking the time to share with us a 5 bubbles review, we highly appreciate the confidence you have deposited in choosing Hyatt Ziva Cancun All-Inclusive Resort to spend the best leisure time in Cancun; your first-hand experience really helps other travelers. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do. That said, please trust Omar and Daniel will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your family members back again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
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Jennifer S wrote a review Dec 2020
Denver, Colorado, United States6 contributions31 helpful votes
3.0 of 5 bubbles
I’ve stayed here many times since they first opened and it’s not the same anymore.

They have removed over half the shade tiki huts from their private beach, and put the big wooden beds on the sand that you now have to rent to get a good view of the water, or fight for one of the view loungers spaced in between the beds to see the water. The beds block the view of the few loungers in the back row. You’re lucky now to even get a lounger. It’s ruined the basic atmosphere that made that area so inviting! The beds look horrible and kinda trashy on the beach. They also removed one large tiki hut that provided many shaded loungers for the guest on the beach - SO disappointing. The wooden beds are also around the pools edge, so no more loungers up next to the pool - you have to pay for the bed or take a lounger in the back. After we spend thousands to stay here they want you to pay for shade or a view on the beach or a seat by the pool. Many are ordering room service now & the quality of food is suffering. Orders are not right or simply cold when they arrive; happened on multiple orders. The staff is outstanding as usual and the place is very clean. It’s just not the same great place it was when they first opened. Move the beds back at the pool and take them off the beach and bring back all the shade proving tiki huts....most don’t want to pay for a bed after spending $3000+ to stay here on vacation. The new changes have devalued the property & atmosphere that made Ziva so appealing.
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lea N wrote a review Apr 2020
Washington DC, District of Columbia30 contributions15 helpful votes
+1
5.0 of 5 bubbles
This was our third time at Hyatt Ziva Cancun and it was absolutely incredible yet again! This time, we brought 8 family members with us to celebrate my dad’s birthday and everyone loved their stay and could not stop raving about the level of service and the quality of the food and drinks. My family said the buffet was the best they’ve ever had; the options were endless and the food was superb.

Our concierge, Emi, helped us plan a surprise on my father’s birthday – not only did she help us coordinate all of the details of the surprise, she organized a decorated table/area at Tradewinds and went down to find my father on the beach and bring him to the restaurant for the surprise! She was so helpful and enthusiastic in helping us and we were so grateful!

We had excellent service during the trip even though we were in a large group – never had to wait even though we had 10 of us. Julio at Lorenzo’s was amazing; he got all of our drink and food orders right and went above and beyond to bring us after dinner drinks (we now love the crème tequila!) and desserts for our dad’s birthday. We were so impressed with his level of service, my family loved him! We also made friends with Eleazar who took SUCH good care of us at Salsis; he was so personable and fun. No ask was too much for him and he treated our dad extra special for his birthday.

All four of the rooms that my family stayed in were impeccably clean; the ocean front views were stunning from the rooms on the back side of the pyramid building. It’s so quiet and serene on this side of the resort. Definitely recommend getting an ocean front view room or a swim up suite. We loved dancing and drinking at the rooftop bar and watching the live entertainment at night. We had the easiest time booking and getting family portraits done through the on-site photo shop, and we loved how they turned out! So special!

The spa is definitely worth a visit; even just to do the hydrotherapy circuit which is really inexpensive if you book for a few people at the same time (and we had complimentary face masks too!). We spent several hours just doing hydrotherapy and enjoying the pools in the spa!

We will definitely be returning! This is our favorite all-inclusive in Mexico!
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Date of stay: December 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The rooms on the back side of the pyramid are quiet and have a full ocean front view!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Omar R, Director General at Hyatt Ziva Cancun
Responded Apr 22, 2020
Dear Lea_N_818, Thank you for choosing Hyatt Ziva Cancun All-Inclusive Resort to spend the best family leisure time during your dad's birthday celebration and overall for taking the time to share with us the 5-bubble review of your 3rd visit to the resort; we truly appreciate your loyalty for showing a genuine interest in returning to our property. We are delighted to know the level of service you received from the team members was consistently world class; our commitment as a team is to exceed our guests' expectations and greatly provide them the fondest memories and dreams on their return trips home. That said, please trust Emi, Julio and Eleazar will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself we genuinely hope to have the opportunity of welcome you and your family members once again for the fourth time in a row to celebrate upcoming special occasions with all of us. Sincerely, with a Service from the Heart. Omar R, General Manager
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WineBuff247 wrote a review Feb 2020
Ottawa, Canada15 contributions40 helpful votes
4.0 of 5 bubbles
The Ziva is awesome, especially the Turquoise Tower. Despite being full, we never felt crowded anywhere. The staff were universally cheerful, helpful, and courteous always. They all seem to instantly remember your preferences from your first acquaintance with them. Adrian Diaz in Mercado went out of his way each morning to bring us strawberries and blueberries, even when he wasn’t our waiter. Sofia in Tradewinds ensured that my wife got a freshly made salad every time, unaffected by the presence of kiwi to which she is allergic. Another Adrian, in Bastille, gave honest advice as to the best entrees and wines.
Every day, the hostess in Lorenzo’s and Mercado, had a smile that that could melt ice with its warmth. Isaias and Irving, our Turquoise Butlers, took care of many details that made our week-long stay more enjoyable. Irma, our Punta Canta pool bar attendant, usually had our drinks ready before we even got settled into our cabana. Tip the staff as they deserve it.
While many of the appetizers for lunch and dinner in most restaurants were excellent, the main courses, although reasonably varied, were just OK and somewhat bland. None of these meals had the WOW effect that we were hoping to experience, at least once. That’s too bad since everything else at the Ziva is grandeur in quality. They could use an experienced chef from a quality cruise line. Verdict – we will return!
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattZivaCancun, Director General at Hyatt Ziva Cancun
Responded Feb 18, 2020
Dear WineBuff247, Thank you for choosing Hyatt Ziva Cancun as host for your vacation and for taking the time to share with us your candid and completely helpful review. I honestly appreciate the comments you have brought to our attention, please rest assure your feedback has been shared with our Director of F&B as a valuable contribution to reinforce the great commitment we permanently have to all guests. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members, providing at all time a high level of hospitality. That said, please trust Adrian, Isaias, Irving and Irma will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all associates and myself, we extend our sincere regrets that your perception about our food quality ended that way. We genuinely hope this incident does not diminish your preference and have the opportunity of welcome you again to showcase our daily improvements and erase this bad lasting taste. Sincerely, with a Service from the Heart. Alex de B, General Manager
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trientalis wrote a review Feb 2020
United States1,831 contribution305 helpful votes
5.0 of 5 bubbles
As someone who cares about their health, even on vacation, I love the Hyatt Ziva. The focus on quality, healthy food and drinks makes it extra fun for me and the premium ingredients are clear. I can get sparkling water with fresh mint, lime and berries, or a low sugar cucumber margarita with habenero and top shelf Don Julio. It's that sort of place. My kids love it, my parents love it, and I love it. s

A shout out to the whole staff, especially Andrea and Minerva who helped us with a complicated issue at check in, and the whole staff who was kind and understanding to my family when we had a difficult situation with a family member. You all deserve 5 stars.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex de B, Director General at Hyatt Ziva Cancun
Responded Feb 25, 2020
Dear trientalis, Thank you for taking the time to share with us a 5 bubbles review, we highly appreciate the confidence you have deposited in choosing Hyatt Ziva Cancun All-Inclusive Resort to spend the best family leisure time in Cancun; your first-hand experience really helps other travelers. On the other hand, we are delighted to know the level of service you received from the team members was consistently world class and exceeded all your expectations; we are proud to have professional, hardworking and service oriented team members who are continuously providing the highest level of hospitality to every guest. That said, please trust Andrea and Minerva will be recognized and cheered for the outstanding Service from the Heart they are providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your family members back again soon. Sincerely, with a Service from the Heart. Alex de B, General Manager
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Kristi A wrote a review Jan 2021
1 contribution4 helpful votes
5.0 of 5 bubbles
We are frequent visitors of Cancun and after 7 days at our "home" resort we decided to stay a bit longer and try something new. The beach was amazing, they had 2 beaches one was in a lagoon with calm water whereas the other had some waves making it fun to play in. The water was clear blue and shallow for what seemed like a mile out, we even found a few shark teeth on the clean and beautiful white sand beaches! They have signs posted that they reccomend you wearing masks but are not down your throat to put it on after you take a sip or a bite of food. The resort is constantly cleaning and they are following their required COVID protocols, the staff all wear masks and protective glasses.The food and service was among the best we have had while staying in Cancun, with so many restaurants and bars as well as all of the daily activities and nightly shows you wont be bored! The adults only tower was AMAZING! The bathroom was beautiful and you have a jacuzzi on the balcony, some rooms even have a pool that you walk right into from your patio. The spa is super relaxing and they have a hydration circuit thing where you start in the sauna and work your way from there into a cold pool, from there the hot tub and then into this pool that uses jets to massage your shoulders, feet, lower back and full body. The pineapple water they serve is so tasty! If you stay in the turquoise tower it is included everyday from 9am-1pm, also included is an adults only pool on the 3rd floor with a bar, they hosted a tequila tasting which was awesome and informative! Our butler Joell was amazing, he gave us his direct line for all of our questions or anything we needed, he always responded and was so helpful! The dolphins were so cool to watch all day, you can watch them or pay for the experience to get in the water with them. They have a teens area with VR or xbox to play and a "club" with a dance floor and music for them to enjoy, they also have a kids club for the younger kids. We only stayed 4 days but we were so blown away that we are bringing our whole family back in May for our family vacation!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Thelma Chagra, Atención al huésped/Recepción at Hyatt Ziva Cancun
Responded Jan 18, 2021
Dear Kristi A, Thank you for choosing Hyatt Ziva Cancun All-Inclusive Resort as host for your getaway vacation and overall for taking the time to share with us your 5- bubble review; we truly appreciate the confidence you have deposited in us to spend the best leisure time in Cancun. We are delighted to know the level of service you received from the team members was consistently world class, making your recent visit extra special and exceeding your Turquoize Adults-Only Experience expectations in every aspect; we are proud to have professional, hardworking and service oriented team members who take their job extremely seriously and truly love what they do. That said, please trust Joel will be recognized and cheered for the outstanding Service from the Heart he is providing every day. On behalf of all Hyatt Ziva Cancun associates and myself, we genuinely hope to have the opportunity of welcome you and your whole family back in May for your next family getaway vacation. Sincerely, with a Service from the Heart. Thelma C, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kevhayes2016 wrote a review Jul 2020
Saint Joseph, Missouri8 contributions9 helpful votes
+1
5.0 of 5 bubbles
Just returned from 7 amazing days at Ziva in the Turquoise Tower:

Rooms in Turquoise Tower were amazing, very clean, and sanitized upon arrival. Staff can only enter you room with your permission and they will schedule the time of day for cleaning when you arrive. Helpful to plan and keep social distance. Everything is wrapped and clean.

Food was very good as it was last time were were there. One change during the reduction in staff and occupancy is that they now would like you to have a reservation. You can still walk up and get in but there may be a small wait. Also they are rotating which restaurants are open each night. Not a big deal just plan ahead a little.

The staff was required to were face masks in all areas and face masks and shields in food and pool service at all times. Never felt more safe. Hand sanitizer is everywhere and they offer upon entry in each restaurant.

Special notice to a few people that amazed us: Rubelsi at the beach pool is wonderful. He is always kind and takes interest in you as a person and genuinely interested in you and your enjoyment of your stay. Leticia at Tres Cervesas is amazing and you can "see" the smile under her mask! Alex our driver to and from the airport is the best. Our butler Irving always made us feel like we didn't ask for more than he could deliver and we appreciated his help greatly.

A lot has been said about the new charge for the cabanas by the pool. I didn't mind actually. Not overly expensive and it also helped spread the use of them around. We did the double decker one day for $99 and the pool one day for $49. Reasonable in my mind.

The lengths the GM and staff have gone to allow the guest back leaves me speechless. Mr. Rivera is out and about all day. Making sure everything is better than expected and ensuring all rules are followed so the resort can continue to WOW the guests.

We will be back again and agin. We are frequent travelers and I have personally been to 35 countries and stayed in some amazing places but Ziva always impresses me with their "personality" and the staff they find that make your stay the best and have you planning your next trip back while you are sitting at the Cancun airport !
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Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Any room in the Turquoise Tower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer B wrote a review Jul 2021
Detroit, Michigan69 contributions20 helpful votes
5.0 of 5 bubbles
I had stayed at Hyatt Ziva for a business trip, and liked it so much I decided to return for our anniversary! We stayed in the Turquoize tower which I highly recommend if you are traveling with only adults as you get your own prompt checkin in the tower. Our room was ready as soon as we arrived.

COVID protocol was fine if you are vaccinated. If you are not I would be concerned as you really don't keep your distance from people in most common areas and masks aren't enforced in most areas. Masks were enforced in the buffet and COVID test signup/testing. Buffet was not a true buffet as staff served you which I also appreciate. Room service was door drop off instead of coming in the room which I really liked. Staff was masked at all times and gloved/goggled where appropriate. Hand sanitizer was available in common areas and you get a complimentary sanitizer pack in your room which was nice.

The service is the best part at Hyatt Ziva. The staff is so kind and helpful. Special shoutouts to: Rodulto at Lorenzo's, the best service we had by far at dinner. Jorge at the pool, even when we swam around he was always able to find us and get us fresh drinks! Alejandro at the cafe was very nice and always chatted with us, Marco held down the fort at the swim up bar with delicious drinks, and of course Gustavo and Ana our butlers who not only answered all of our questions, but surprised us on our anniversary by decorating our room with ballons, rose petals, champagne and cake! It was so sweet.

The food was pretty good for a resort, we had some great meals and cocktails and some not so great meals and cocktails. It all balanced out.

The pools are outstanding, the adults only infinity pool is a fun people-watching spot, but the pool gets dirty throughout the day (maybe because it's smaller you just notice more) so by the end of the day you don't really want to float around in it.

Definitely spring for the sky ocean view, we like to take breaks from the sun during the day but having the most gorgeous view is worth it when you're in the room. It is a family resort so you will see kids, but you never felt like you were at a family/kids resort.

Great amenities in the rooms and love the iPad for easy ordering. We opted out of the spa as the prices are just too much to justify even with discounts. I did get a massage on my first trip to Hyatt Ziva and it was amazing, but a 50-minute couples massage was $400, entirely too much.

Overall Hyatt Ziva is my favorite all-inclusive I've visited in Mexico and I would absolutely return!
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Date of stay: June 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Evelyn S asked a question Mar 2024
Park Forest, Illinois83 contributions5 helpful votes
Do anybody have an email address 4 this hotel
Answer from Patricia G
Toronto, Canada8 contributions1 helpful vote
It won’t let me answer sorry.
Evelyn S asked a question Mar 2024
Park Forest, Illinois83 contributions5 helpful votes
Can some one please supply me with an email address? Thanks
Imatwin5050 asked a question Mar 2024
Chicago, Illinois178 contributions40 helpful votes
Anyone know the cost of swimming with the dolphins at the resort? Thanks
Answer from ga_nurse
Reno, Nevada65 contributions30 helpful votes
$139 for the most expensive package where the dolphins push you in the water and you spend 45 minutes with them. There are cheaper packages. But if you want the pictures, it’s an additional charge (I think a little over $100).
Jeannie C asked a question Mar 2024
New York City, New York112 contributions
Are umbrellas available at the pools and beach?
Answer from Brian O
1 contribution2 helpful votes
The beach beds are reserved at a fee
Answer from ga_nurse
Reno, Nevada65 contributions30 helpful votes
There’s not a market at the resort, but there’s a supermarket about a 5 minute walk away from the resort.
Hutey wrote a tip May 22
London, United Kingdom46 contributions54 helpful votes
5.0 of 5 bubbles
"I gave service 4 star because of the pressure to always tip."
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Geebus007 wrote a tip May 10
Cochrane, Canada26 contributions34 helpful votes
5.0 of 5 bubbles
"It is really hot in May. The timeshare people can be annoying."
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thelmaozzy wrote a tip May 9
Swift Current, Canada14 contributions
5.0 of 5 bubbles
"Smoke in designated areas Uber is cheapest to hotel from airport"
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MissVacay wrote a tip Apr 2024
Brooklyn, New York17 contributions9 helpful votes
4.0 of 5 bubbles
"If you are single looking to party there are other places better suited"
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Greg wrote a tip Apr 2024
5 contributions1 helpful vote
5.0 of 5 bubbles
"Secure private transportation to/from resort before you arrive. Visit the local mall right outside the resort, its fun and safe."
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Not the right property for you?
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PRICE RANGE
$587 - $834 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT ZIVA CANCUN - Updated 2024

Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.3 miles), Das Kasino Show Cancún (0.01 miles), and Maritini Mix (0.2 miles).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include Carnivore Steak House, El Timón De Cancún | Zona Hotelera, and Restaurant Le Basilic.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (4.9 miles) and Scorpion’s Temple (2.1 miles).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
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