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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,318 Reviews from our TripAdvisor Community

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Showing 1,923: English reviews
Lake Mary, Florida
Reviewed yesterday NEW

I took advantage of the spa. Pamela gave me the best massage ever!!! Everyone at the spa was attentive and present when you needed someone. The setting is spectacular and the grounds are kept immaculate along with everything else. We had a wonderful time!

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Thank Michael John D
Athens, Georgia
Reviewed yesterday NEW

Remains a great place. Honeymooned here last year and came back one year later for a second round. Much busier but not crazy crowded. (Two weddings groups during our stay). We will be back but may try a different time of year other than high season.

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Thank duvall2g
Reviewed yesterday NEW

I was at Hyatt Ziva Cancun with my newly-wed-wife for Honeymoon and the experience was simply amazing!! Almost perfect! Everyone was polite, professional and caring, from the entrance to reception agents to bail-boy to waiter, really everyone. We were treated as VIP right from the beginning. What really surprised me was the size of the resort, 2 extra large infinite...

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Thank Eric N
Reviewed yesterday NEW

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Thank Carl B
Raleigh, North Carolina
Reviewed yesterday NEW

We stayed here for 6 nights the week of Nov 27th. I'll take this by sections: Transportation - we used USA Travel which was great. Private shuttle and was happy with the price. We booked this on our own. Check in - quick, room wasn't ready but we weren't directed anywhere so got a bit lost trying to figure out...

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1Thank Aussiebride
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

My family of five stayed at the Ziva for 7 days in June. We had the 2 bedroom in the club tower. The view was incredible and we enjoyed a couple of breakfast out on the balcony. The room was spacious and we never felt cramped. Our four and six-year-old had plenty of space to run around. The kids club...

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Thank A TripAdvisor Member
Reviewed 2 days ago NEWvia mobile

I stayed at the Hyatt Ziva with two friends and the hotel was beautiful! The service was exemplary and we had Julie as our butler and she was very welcoming and friendly. All the staff was accommodating and wonderful, it felt like they weren't just looking to make you happy they want to make you happier! The room we had...

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Thank Laura C
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

We just returned from a one-week stay at Hyatt Ziva Cancun. It was supposed to be a pleasant Thanksgiving trip, but unfortunately a Thanksgiving dinner at La Bastille, the French restaurant on-site, completed ruined our mood and became an unforgettable humiliating night for us. We are working professionals in the US and have traveled extensively (both domestic and international) in...

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2Thank sallypoohasu
Sparks, Nevada
Reviewed 3 days ago NEW

My husband and I just returned from a fantastic 7 day vacation at the Hyatt Ziva. After reading so many reviews while I was searching for that perfect place, I decided on the Ziva... So glad I did! We had such an amazing stay from beginning to end. Booked our trip through Bookit.com-arranged for transfers for $19.99 RT/PP from Best...

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2Thank JaneL547LT
Reviewed 3 days ago NEWvia mobile

We are still in Hyatt Ziva but I just wanted to share my thoughts. What a great and well managed hotel. Super awesome staff. We have enjoyed a lot and I was so impressed by all of the staff, super polite and hardworking! Perfect rooms, awesome pool with lots of entertainments.

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Thank Soroor Z
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Soroor Z, Thank you for these wonderful comments. We are much obliged for your recognition of our Service from the Heart, we are delighted that it made a positive impact on your stay. We are honored to provide you with an vacation you deserve, and are looking forward to your return visit. Sincerely, with the Service from the Heart,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $367 - $953 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
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Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 On the Beach Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from Hyatt Ziva Cancun staff and other travelers.
467 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go with oceanfront! I loved it!”
  • The moon was too high to be included in the picture, but you see the reflection on the ocean
 of 5 bubbles ericnQ8550HH, yesterday | Read review
“2309 overlooked the dolphins and main hotel area/pool - yes it was oceanview”
 of 5 bubbles Aussiebride, yesterday | Read review
“We loved our room in the Turquoise tower with balcony hot tub.”
 of 5 bubbles JaneL547LT, 3 days ago | Read review
“We loved our room on the fifth floor of the pyramid overlooking the dolphins and the ocean. Very quiet. Great view.”
 of 5 bubbles 46Kathy, 3 days ago | Read review
“Choose another hotel.”
 of 5 bubbles martin85883, 3 days ago | Read review
5 of 5
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