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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
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    Best prices for your stay
    07/05/2017 07/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          $459
          $303
          Great Deal
          $459
          $459
          Traveler (1785)
          Room & Suite (463)
          Pool & Beach (335)
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          Overview
          • Excellent78%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travelers talk about
          “club level” (352 reviews)
          “club grill” (153 reviews)
          Free Wifi
          Parking
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness center
          Concierge
          Spa
          Wheelchair access
          Business Center
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
          Special Offer: Save up to 30% & more
          Hotel packages
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          Rooms
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (2,712)
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          There are newer reviews for The Ritz-Carlton, Cancun See the most recent reviews

          1,021 - 1,025 of 2,712 reviews

          Reviewed February 4, 2015

          My family and I have stayed at this hotel several times throughout the years. We have consistently had excellent service. If you want impeccable service then stay at the club level. It is one of the best club levels we have stayed at. The staff...More

          2  Thank Noemy2014
          Reviewed February 3, 2015

          The Ritz Carlton should give classes to other hotels in how to manage a hotel. Their customer service and organization level is superior. The staff at the Ritz Carlton Cancun is excellent. The bell staff, the front desk, the concierge, the spa, the wait staff...More

          1  Thank LaRupert
          Reviewed February 3, 2015

          First off, this was our first trip to Cancun and though I made reservations for hotel and airfare way in advance and got a great deal, things quickly went south once we arrived at our hotel. Just be aware that when you go to Cancun,...More

          4  Thank Miguel C
          Response from Nora R, Quality Director at The Ritz-Carlton, CancunResponded February 6, 2015

          Dear Mr. Miguel, Thank you for sharing your thoughts regarding your recent stay at The Ritz-Carlton, Cancun. While there are costs associated with many of the services and products provided at the hotel, we strive to provide an unparalleled experience and our focus is on...More

          Reviewed February 3, 2015

          We recently spent two glorious weeks at the Ritz-Carlton Cancun. Absolutely everything about this property and the service is superb. The ocean front suite we stayed in was extremely large and had just been completely renovated. It was as if the hotel had just opened....More

          2  Thank LBT2014
          Reviewed February 2, 2015 via mobile

          This was our second trip to the Ritz Carlton Cancun. Great beach, great food, great service! You get what you pay for! Service was better our first stay...but both were over the top! They go the extra mile to make sure your stay is memorable!

          2  Thank JodyKQ
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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Center with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Center with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • $271 - $865 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 On the Beach Hotel in Cancun
          • #3 Luxury Hotel in Cancun
          • #3 Top resorts Hotel in Cancun
          • #3 Spa Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Marriott, Booking.com, Hotwire, Travelocity, Priceline, Ctrip TA, Orbitz, Hotels.com, TravelUp, TripOnline SA, Cancelon, Evoline ltd, Hotel.de, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
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          Traveler (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1104)
          Bathroom (24)
          Family and Play Areas (6)
          Business Center & Event Rooms (2)
          Nearby
          Sponsored by:
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          SantaBarbaraCaLizzie
          Can anyone tell me about the cost of the food at the restaurants? And are there many good restaurants nearby? Is is easy to walk from this hotel to other restaurants--like on a walking path, or is it a busy road? Thanks!
          June 19, 2017|
          Answer
          Response from Chicalecia | Reviewed this property |
          The Hotel offers a nice little restaurant by the pool areas with a beach view. The food is good didn't find it too expensive, but it is the Ritz so you might find some meals expensive. They also have these nice romantic... More
          1
          Vote
          Jason C
          Hi- looking to book a trip during football season. Does the resort get NBC? Biggest game of year for my team during the time I wanted to book.
          June 18, 2017|
          Answer
          Response from trav8169 | Reviewed this property |
          I noticed Miami based stations. Can't recall if NBC was one of them though.
          0
          Votes
          dkc111
          Hello, I was wondering if cigar-smoking is allowed on the property as I am a cigar smoker and would like to plan ahead; I do not want to offend anyone with the smell of cigar smoke but would like to know. I also would prefer not to have to stand in a corner of an area for an hour or two to smoke a cigar either. Thanks in advance.
          June 6, 2017|
          Answer
          Response from Kathi L | Reviewed this property |
          I don't believe you can smoke inside the hotel in the common areas, but it did not seem to be a issue outside by the pool, etc. On one of our evenings, they had a girl selling cigars at a table inside. She was very... More
          1
          Vote
          Room Tips
          "We were on the fifth floor, ocean view. Could hear the ocean but not the pool!"
          Read review
          "Club level offers great food, quiet floors, and extremely attentive staff."
          Read review
          "All rooms have phenomenal view - try higher floors."
          Read review
          "All the rooms are ocean view or ocean front."
          Read review
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