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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,135 Reviews from our TripAdvisor Community

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Showing 1,877: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Its a very lovely hotel. We spent 5days and 4 nights there and enjoyed very moment. The gentleman at the front desk and actually all the staff were awesome. The rooms are great! The pool area, the spa and the beach are great and the service poolside is wonderful as well. I think I had the best orange juice of... More 

Helpful?
Thank Karen L
Woodbridge, Virginia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Exceptional staff!! Great location. My friends and I had no complaints!!! Great upgrade to the view of the oceanfront!! Awesome DRINKS!!!! The room was amazing and a good size for my friends and I. Everyone there were extremely friendly! Would definitely go there again.

Helpful?
Thank Shanice85
McKinney, Texas
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is fantastic. The rooms are nice, the beach is beautiful but the service is truly differentiated. And the food was very good too. I travel about 150 nights a year and I can honestly say this was the best experience I've had in well over 4 years. With an 18 to 1 exchange rate, it's a bargain .

Helpful?
Thank hurt2016
Fairview, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just returned from eight nights at the Ritz Carlton, Cancun. I have stayed at several Ritz properties, and this one did not disappoint. The hotel staff were amazing, and really made the entire trip so enjoyable. Each employee seemed genuinely interested in making sure my family and I were having a great time. Service was top notch, from the bell... More 

Helpful?
Thank LauraFairview_Texas
Milan, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I visited the Ritz-Carlton, Cancun with my husband and our toddler and were blown away by the hospitality. The building might be a bit dated but the service and the amenities made up for it. Highly recommend staying here.

Helpful?
Thank Shruti D
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the finest properties I have ever stayed at. The property was magnificent, the service was incredible (at breakfast, poolside, and dinner). You can tell the employees here really care about making your stay a memorable one and will do everything to make you satisfied. The rooms were a very nice size with big marble bathrooms, and ours had... More 

Helpful?
Thank Ben L
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

I cannot say enough great things about this hotel, the food and the staff. It was seriously one of the most wonderful weeks I have ever spent. I was treated like a queen all week and I was not a big spender. I will be back and it was just awesome!

Helpful?
Thank Amy M
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW via mobile

We recently stayed here for 10 days and we couldn't be happier with our decision. From day 1 the staff was amazing. Cesar, the bell hop, helped us with our luggage and scheduled dry cleaning for us right away. Our room wasn't ready so we rented a beach cabana to get some rest since we took a red eye flight... More 

Helpful?
Thank A TripAdvisor Member
Dallas, Texas
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent 5 nights at the Ritz Carlton Cancun on the Club level. The hotel is very old world and classic. It could be a Ritz any place in the world and from the inside isn't what I think of as a typical Mexican luxury resort. We were immediately taken to the 8th floor for Club level check in.... More 

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1 Thank SoonerGirl93
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

When booking this hotel, we thought it was going to be a run down Ritz Carlton Property, the pictures do not do this hotel Justice. We were picked up and taken to the hotel and we were given an ocean front view on the 4th floor, with a beautiful courtyard right outside the door. We are breakfast at El Cafe... More 

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Thank TRAVELDUDE278
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $211 - $886 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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