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The Ritz-Carlton, Cancun

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#6 of 182 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,364 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Reviewed yesterday NEW

The last time I'd been to Cancun I was a college student so I didn't know what to expect. It was lovely! The rooms are very spacious and clean. The staff is extremely friendly and helpful. The guys who work by the pool and the beach are amazing...setting up the chairs, towel service, getting your drinks, handing out cold towels...

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Helpful?
1Thank John R
Illinois
Reviewed 2 days ago NEW

This was our 2nd vacation to the Ritz in Cancun and we had a marvelous time. We spend 10 days and would have loved to spend another 10. Beach and Pool Service was wonderful. Property is Beautiful. Restaurants some of the best in Cancun and also a great value. Our room overlooking the water was freshened 3 times a day....

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1Thank af211953
Canfield, Ohio
Reviewed 2 days ago NEWvia mobile

Spacious clean rooms, great service from food to turn down service. The Spa was top notch as well. The shopping could have been better. The grounds could have been better... the pool was very clean but the decor and grounds fell short for me. Would have liked to see more flowers around, flower beds and fountains more cared for... some...

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Thank Slov42
Sheridan, Wyoming
Reviewed 2 days ago NEW

Outstanding location and staff. Cannot praise this facility enough! Treated us like royalty. We will and have highly recommended this hotel. It was truly a wonderful experience. The culinary experience was a lot of fun. Room service and housekeeping exemplary. The greeting and the departure was seamless.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Connie T
Illinois
Reviewed 3 days ago NEW

We love the Ritz. This was our second time at the Ritz Cancun and we will return. The Restaurants were fabulous and really a much better value than many of the other upscale restaurants we visited in Cancun. Pool and beach service was outstanding as was the 3 times a day freshening housekeeping gave our room Love the Ritz

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank af211953
Reviewed 3 days ago NEW

We had a short stay at the Ritz on our way to another destination. The hotel is beautiful and very comfortable, but I've been to plenty of hotels that do not back up the beauty of the property and price point with the right level of service. This hotel certainly backs it up. In the short time there we received...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank miguelsP6921OJ
Winston Salem, North Carolina
Reviewed 3 days ago NEW

The Ritz-Carlton Cancun made my birthday a very special experience! From the welcome to my departure, the vacation was perfect. we truly enjoyed our time and this resort comes highly recommended! Great location, amenities, and a wonderful staff.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Amy N
Boston, Massachusetts
Reviewed 4 days ago NEW

My husband and I spent 6 nights here. We met up with my sister and her family. The service, professionalism, and kindness of ALL the staff is superb! Beach is wonderful and somewhat secluded compared to other resorts in the hotel zone. Nice gesture to upgrade me from ocean view to oceanfront for being a gold member. All rooms seem...

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Thank Becky_Blyth
TUCSON, United States
Reviewed 4 days ago NEW

A wonderful experience. Extraordinary customer service in all areas. We loved dining at their two great restaurants: Club Grill and Fantino. Excellent Club Lounge. Beautiful beach area. Excellent concierge. Great location. We could not have been more delighted with our visit

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank 663ernestm
Mahon, Spain
Reviewed 5 days ago NEW

Peerfect location, directly at the superb beach. Staff incredible friendly and professional. Room/Suite with wonderful bathtub and views incl balcony. The restaurant is very nice and excellent food...

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1Thank Free_Globetrotter
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $347 - $1,327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 Spa Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cancun staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room that overlooks the main pool.. you can see amazing sunrises and sunsets over the ocean and there is a great breeze that comes”
 of 5 bubbles , yesterday | Read review
“I think all rooms have great views of the gulf. No need to ask for a direct gulf facing view.”
 of 5 bubbles af211953, 2 days ago | Read review
“In for a penny, in for a pound, get the ocean view and if you have little kids maybe even one with a balcony with seating.”
 of 5 bubbles JessicaGottlieb, 3 weeks ago | Read review
“Ocean front rooms are great”
 of 5 bubbles 627gp, 4 weeks ago | Read review
“Club level is the way to go”
 of 5 bubbles SusanT860, 5 weeks ago | Read review
5 of 5
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