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The Ritz-Carlton, Cancun

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Retorno del Rey 36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3067)
Room & Suite (600)
Pool & Beach (488)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#38 of 270 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand movies
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
Spanish
Hotel links
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Location

Full view
84Good for walkers
Grade: 84 out of 100
25Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
3786Reviews226Q+A100Room tips
Traveler rating
  • 2,886
  • 541
  • 189
  • 90
  • 81
Time of year
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Popular mentions
Mytrips wrote a review Yesterday
Scottsdale, Arizona390 contributions65 helpful votes
+1
You will not be disappointed with this hotel! It was 5 star customer service from the moment we arrived till we were dropped off at the airport. We LOVED this hotel so much, we booked another trip while we were still there! The staffs at this hotel are extremely helpful, and courteous. Everyone there made our stay a memorable one. We had the pleasure of being checked in and out by a wonderful lady (GMOLI732 – sorry I can’t remember your name) who made sure that our room was ready by the time we arrived. And not only that, she made sure that our room had all the baby amenities that we need so we had the crib, bottle warmer, bottle sanitizer, and a high chair in the room waiting for us! Tips for travelers: Go down to the beach super early (I went down around 645-7am) to snag the blue lounge at the beach for only $35/day. They don’t take reservation for those lounge; first come first serve. You can also make advance reservation for the big casitas for $235/day. Sand toys – they gave each kid a set of sand toys when you checked in so no need to pack these bulky items unless you want to. Forgot your sunscreen? No worries, they have stations thru out the pool & beach area with sunscreen and aloe vera just in case you get too much sun. Do book a casita ($100 fee) for dinner – it was an intimate and romantic dining experience (even with 2 kids running around). We had Marcos and David the first night we arrived and they were rock stars! Food – we ate lunch at the property for the whole week. My husband was hooked on the Yucatan Chicken Sandwich, my daughter who doesn’t really like chicken loves their chicken quesadilla, and you can’t go wrong with any of the grilled fish. And if you like spicy, be sure to ask for the habanero spicy sauce that the chef makes in-house – they should sell that sauce! I also love their Mango Chile Margarita – spicy and refreshing! We certainly also ordered quite a bit of pina colada. Seaweed – I read some reviews online complaining about it. We really didn’t see any when we were there (Thanksgiving week) so maybe it only comes during the summer months? Not sure. Ocean – the waves can be rough but they do have 2 life guards on duty during our stay. We got lucky on 2 days when the ocean was calm. The life guards will tell you the areas where you can swim in. In-house photography – we loved them! They did such a good job especially with a raging toddler on the loose. Make sure you bring outfits to do family photoshoot, they charge $20/picture with no sitting fee and you get one free from your resort fee. I would suggest doing the shoot on a cloudy day so you don’t squint your eyes too much. Book a couple of sessions on different days and hopefully one of them will be cloudy? That’s how I would do it the next time we are there – Oct 2022! Restaurants – there are a few restaurants that are walking distance if you get bored with the options at the hotel. The concierge can help with reservations or you can do it yourself as most of them are available on open table. Shout out to David (the server), Marcos, Edgar and Reynaldo at the restaurant/beach/pool area. They took good care of us while we were busy sun bathing and playing in the ocean. Ruben, our bell guy remembered us through out our stay. Miguel at concierge was ever so helpful with all our needs and questions. Juliana who made sure our room was always nice at the end of the day. I only wish I can have my house cleaned twice a day! Thank you all for making our stay there a memorable one. A couple of improvements - they can add a little more alcohol in their drinks and they definitely need to change their baby wash & shampoo as both are not tear free. Found out the hard way so we stopped using them on day 2.
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Date of stay: November 2021Trip type: Traveled with family
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Lenny K wrote a review Dec 2
New York City, New York5 contributions1 helpful vote
Upon arriving a refreshing tropical cool drink awaits you. I was not doing the check in so I relaxed in the cozy lobby chair and observed the florals displayed in long black vases on a huge table just feet away. You have arrived. You know you're in the best of hands. The Staff and Management all made our short stay so relaxing. The Pool area and service were so attentive and the Food/Beverage choices were quite extensive. A little shout out to the very accommodating Breakfast Hostesses and Staff that dealt with all the COVID protocol making us feel very comfortable and safe. Josue, Genaro and Angel looking forward to your wonderful service and caring manner on future visits. All the Housekeeping staff thank you also for the maintaining and tidying our suite. From the time you arrive to check out there is a sense of innate hospitality that is so appreciated. Thank you all......
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: Suite was very well situated to Pool and Restaurants. Extremely quiet. Big terrace.
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1 Helpful vote
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Response from The Ritz-Carlton Cancun, Promocionar at The Ritz-Carlton, Cancun
Responded yesterday
Dear 1234MoreandMore, I would like to thank you for taking the time to write your valuable opinion, we truly look forward to the opportunity to host you in a near future. Kindest regards and Happy Holidays!
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jens070 wrote a review Nov 2021
Chicago, Illinois38 contributions58 helpful votes
We spent 5 nights over Thanksgiving and it was so amazing! The pools were great. Always clean. The wait staff was very attentive. We ate almost every lunch by the pool and everything was so good & fresh. The ocean was a highlight. In November it was warmer than the pools. You can walk right in. The intensity of the waves seemed to change daily but there are life guards watching, we even watched them help someone who was having trouble getting back to shore. We did an ocean view which was worth the extra cost. Sitting on the balcony watching the waves & sunsets was amazing. We also traveled with our 7 & 9 year olds. This is definitely a very family friendly resort. Every restaurant offers kids options. They give all the kids sand toys upon arrival. Overall a great vacation & we all want to go back!
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Date of stay: December 2021Trip type: Traveled with family
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Response from Natalia Eligio, Promocionar at The Ritz-Carlton, Cancun
Responded 6 days ago
Dear jens070, thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I also appreciate your positive comments regarding our property and hope you will give us another opportunity to welcome you back in a near future.
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Wanderer348052 wrote a review Nov 2021
3 contributions1 helpful vote
It was totally amazing experience at ritz Carlton. One of the greatest resort I ever stayed in my life. I had so much fun and it’s worth ever penny you spend at resort. All the crew members were super friendly and always smile to help anyway anyhow.
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from The Ritz-Carlton Cancun, Promocionar at The Ritz-Carlton, Cancun
Responded 6 days ago
Dear Wanderer348052 we sincerely appreciate your comments and hope to welcome you back to The Ritz-Carlton, Cancun in the near future. We are glad to see that overall you enjoyed our service as well as the warmth hospitality of our Ladies and Gentlemen.
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christinaclark wrote a review Nov 2021
Corpus Christi, Texas3 contributions
While the hotel is nice, the property needs to be updated. This was our second time staying here on the club level and both times we were not impressed with Antonio's attitude. While I completely understand the club levels dress requirements after five pm, there is no reason to say something out loud to a customer that is grabbing something to go to the room. I was wearing a beautiful dress, and definitely not wet, but he felt the need to say something out loud in front of everyone, which was completely inappropriate. Maybe next time ask a customer in private or wait until they actually sit down in the club because that was not my intention. I will honestly not stay in the hotel again now, because there is always a time and place. The food is ok, and the service is ok as long as you get certain people to help. If you do stay make sure you get car service from the hotel and do not wait. No one told us this from the club level, and we were stuck at the airport. If you eat at the Casitas for Thanksgiving it is a set menu and the kids have to eat from the set menu. There is no other options for them. Just a heads up.
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Date of stay: November 2021Trip type: Traveled with family
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Response from The Ritz-Carlton Cancun, Promocionar at The Ritz-Carlton, Cancun
Responded 6 days ago
Dear Ms. Clark, thank you for taking the time to write a review about your recent visit to The Ritz-Carlton, Cancun. I sincerely apologize for the disappointing experience at the Club Level, our hotel leaders will be advised to take action on this matter. We take pride in providing exceptional customer service and facilities for our guests and learning that your overall visit did not meet your expectations is disappointing. We truly appreciate your comments and sincerely hope you will give us another opportunity to welcome you back in the future.
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PRICE RANGE
$201 - $745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.1 miles) and Playa Ballenas (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Harry’s, Porfirio's Cancún, and Fantino.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.4 miles) and Scorpion’s Temple (1.3 miles).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.