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The Ritz-Carlton, Cancun

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#7 of 180 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,166 Reviews from our TripAdvisor Community

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Showing 1,900: English reviews
Orlando, Florida
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife, son and I spent 5 days at the RC Cancun. It was a total pleasure,. We had a package which included direct flight from Orlando to Cancun via JetBlue. The hotel is elegant, the service is 5 star, the food at the Club was outstanding. Employees were well trained and extremely pleasant. Service at the beach, at the... More 

Helpful?
Thank Netanel
Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Nice hotel. Service at the pool was very slow! Rooms were redone and look good but lacks service. Quality of service is slow and non existent at the pool. I think it is still one of the best choices as far as hotels in the area!

Helpful?
1 Thank sol c
York, Pennsylvania
Level Contributor
302 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Great long weekend getaway. Stayed on the Club level which exceeded our expectations. The food and drink presentations throughout the day are excellent and a reason to stay on the Club level. Pure luxury and dedicated guest services. Very nice card, champagne and chocolate covered strawberries for our anniversary set up in our room. Not sure where to have dinner.... More 

Helpful?
Thank Jsc145
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I am writing this review simply to share the exceptional level of service that I received from Magdalena Sosa, one of the event planners at the Ritz Carlton, Cancun. I wanted to have an amazing and elegant 40th birthday dinner celebration with 12 guests on the beach. I had very particular demands and a very specific vision. Magdalena was beyond... More 

Helpful?
1 Thank 979lucky37
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

If you're even thinking of it, GO! Get their car service from the airport ($75 to hotel), they'll pick you up in a private SUV and take you to the hotel. From the moment you check in and meet all the staff, your every need will be attended to. We got a small gift in our room (ring dish), and... More 

Helpful?
1 Thank TheFordFamily
Bluffton, South Carolina
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

everything is so clean, the service perfect, nothing wrong.... The room was so clean and hard to find something to say. Thank you for this great vacation, we will go back The Ritz is a "VALEUR SUR !!!!" Actually, we went to celebrate my 50 and I will highly recommend to do it on the beach.

Helpful?
Thank mroutdoors65
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Amazing hotel; attention to detail from the staff, layout, decor etc. it's all impeccable, would highly recommend staying here. My only gripe, US15 for standard wifi and US18 for high speed wifi, per day! I don't understand the justification for the price, hotels shouldn't charge for it, particularly given the nightly rate of this hotel.

Helpful?
2 Thank Andrew L
Fort Lauderdale, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We are never disappointed staying at The Ritz Cancun, from the moment you walk in you know that this is a 5 stars Hotel, buffet breakfast is amazing, the pool area is kids friendly or hang out at the beach on one of the private cabanas

Helpful?
1 Thank face69
Highlands Ranch, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are expecting a ritz carlton/4 seasons type of property, this is NOT it. We have stayed at many ritz carlton around the world and have always had 5 star accommodations and service. This place is not up to par. Go somewhere else if you are planning a ritz carlton vacation. You will not be happy at this property.... More 

Helpful?
3 Thank Nick C
Nora R, Quality Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Nick C, Thank you for taking the time to complete a review about our property. Please know that we are continually improving and updating all areas of the resort to ensure we offer a contemporary and attractive luxury option in Cancun and your feedback will allow us to do just that. Our ladies and gentleman are commitment to offer... More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I thought of Cancun, I always thought of cheesy all-inclusives and college spring break, but the Ritz Carlton brought its traditional elegance to a beautiful resort smack in the middle of the Hotel Zone. The hotel is beautiful with an array of restaurants. The rooms are beautiful (all with a terrace and a view of the ocean). The beach... More 

Helpful?
3 Thank TriniViews
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $213 - $1,068 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#7 Luxury Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Spa Hotel in Cancun
#7 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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