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The Ritz-Carlton, Cancun

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Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2907)
Room & Suite (566)
Pool & Beach (473)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 243 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Room & Suite (566)566
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
On-demand movies
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
Spanish
Hotel links
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Location

Full view
79Somewhat walkable
Grade: 79 out of 100
20Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
3,690Reviews205Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
Brian Buckley wrote a review Jan 15
Madrid, Spain242 contributions36 helpful votes
Upon arrival, we noticed the hotel as an “old gal”, showing her 70’s style and still looking fabulous. The staff here were beautiful from the get go. The attention to detail is perfect and social distancing rules adhered etc throughout. I don’t normally get excited about hotel food but during our one night stay we ate breakfast, lunch and dinner here and all were amazing.
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Date of stay: January 2021Trip type: Traveled as a couple
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 2 days ago
Dear Brian Buckley, Thank you for your recent review of The Ritz-Carlton, Cancun. I'm so glad you enjoyed the seamless service provided by our Ladies & Gentlemen, special touches we provide to our guests to help enhance their experience and the culinary offerings at our restaurants. We hope to have the pleasure of welcoming you back once again in the near future. Kind regards, Alexia Marketing & PR Executive
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TravelingFool502 wrote a review Jan 9
Louisville, Kentucky17 contributions13 helpful votes
We traveled here after Christmas with a few friends. It exceeded our expectations. My husband and I had been before, a couple years previously, but we didn’t remember the hotel well. Now, we are likely to forget again. Even though the hotel was “sold out” for our December trip, it was at limited capacity. It didn’t seem like there were many people and it was never difficult for us to get pool or beach chairs. We felt very safe traveling here during Covid — safer than in the US. Everywhere we went in Cancun, masks use was mandatory and ALL the works wore masks and gloves at all times. The hotel encouraged social distancing and had signs everywhere about touch points that were being cleaned and sanitized. Our friends loved the property. The weather was great. No complaints at all. Just wish we could go back again soon.
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Date of stay: December 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 6 days ago
Dear TravelingFool502, Thank you for sharing your experience with us. Our Ladies and Gentlemen strive to provide the finest personal services and facilities to all our guests, thank you for choosing us for your wonderful friends Christmas trip. We look forward to host you again soon. kindly, Alexia Marketing & PR Executive
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Mr. G wrote a review Jan 7
Belgrade, Serbia408 contributions198 helpful votes
+1
This hotel was excellent. Check in experience was very professional and correct. We had a wonderful stay there. Service was at top level and staff were very welcoming. Food and drinks were also very good. The breakfast buffet could be a bit better for the price they charged, they should add more variety of food. Pools were heated and beach chairs were always available. Overall stay experience was Very Good and Relaxing without any issues, very smooth. Good job to the management team for keeping up the great quality and service at this property.
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Date of stay: January 2021Trip type: Traveled with family
2 Helpful votes
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear Mr. G, Thank you for taking the time to provide feedback from your recent stay with us. Delighted to hear how much you enjoy your experiences while staying with us. We strive to provide a warm, relaxed, refined ambiance and it's wonderful to hear this place you can come to find solace. Warmest regards from your second home in the Mexican Caribbean. Best, Alexia Marketing & PR Executive
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pparasher77 wrote a review Jan 5
houston, tx15 contributions2 helpful votes
As far at Ritz Carltons go this was the worse I have stayed at. The beach is crowded and they had the cheapest plastic chairs that are worthy of a motel 6. Beach is overcorwded and located on a touristy side. Nothing here is luxury. Rooms are ok, nothing great, no character. Had dinner at the Nuzic and really wished we stayed there. Disappointed.
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Date of stay: December 2020
1 Helpful vote
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear pparasher77, Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience at our hotel was not what you would have hoped. Please know that I will pass your comments to the management so they can revise each detail of your review and take some actions in the concerning areas. Thank you once again and I hope you give us the opportunity to welcome you back at The Ritz-Carlton, Cancun. Best regards, Alexia Marketing & PR Executive
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Scarlet Cavallo wrote a review Jan 5
Atlanta, Georgia263 contributions28 helpful votes
+1
Arriving before New year was a bit chaotic for a time in CoviD19 however The *Ritz manage their protocol well enough to keep us safe. Hygiene was a priority to me and I can say our room was kept impecable thanks to *** María (room 6002) she was great, making sure we got the non Decaffeinated ***Nespresso (we are addicted to it and need 2 to 3 a day) the entire staff was always kind and helpful, at Valet/Concierge as well and always making sure you get your water. At the breakfast area *** Victor and the rest of the staff were so helpful 👌 Love this place Their New year eve dinner @Fantino was so great that it deserved it own recognition. The party was fantastic even in CoviD19, and fireworks by the beach was the best way to start our 2021
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear Scarlet, Thank you for your recent review of The Ritz-Carlton, Cancun. It was a true delight to read how much you enjoyed our resort, from the physical hotel grounds and offerings, to our five-star service from our Ladies & Gentlemen. I will certainly share your comments with the persons named above. We hope to have the pleasure of welcoming you back to paradise in the near future. Kind regards, Alexia Marketing & PR Executive
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PRICE RANGE
$201 - $745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.2 miles) and Playa Ballenas (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Harry’s, Cenacolo Zona Hotelera, and Taboo Cancun.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.5 miles) and Scorpion’s Temple (1.3 miles).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.