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The Ritz-Carlton, Cancun

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#6 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,287 Reviews from our TripAdvisor Community

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Showing 2,008: English reviews
Reviewed yesterday NEWvia mobile

We selected Ritz over JW for award level experience for our special day but they failed miserably. We arrived hotel and found out our reservation was changed (either in error or system malfunction) and during checkin process with our representative, a alternate check in agent Francisco got involved and accused us of lying even after us giving them the reservation...

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Helpful?
Thank BhaktaSamir
Bethesda, Maryland
Reviewed 2 days ago NEW

We had a simply marvelous 5-night stay at the Ritz-Carlton, Cancun. The hotel and meeting rooms were luxurious without being opulent. The staff was attentive, courteous, and friendly in both Spanish AND English. The travel agents posted in the hotel helped us find and arrange for the perfect off-site activity (a trip to Cirque du Soleil). The food was outstanding,...

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Thank susanbI6622KQ
White rock, Canada
Reviewed 2 days ago NEW

Recently stayed 1 night on the tail end of our trip to Cancun, never stayed at a Ritz- Carlton before...."What A Treat!".From the time you arrive you feel like Royalty, the staff and location were excellent, really made us feel special. The last night dinner at the "Club Grill" was over the top....great flavours, service , staff! Can't wait to...

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Thank N8798SHscotth
Rockwall, Texas
Reviewed 2 days ago NEW

We have stayed at the Ritz Carlton many times and would not think of staying anywhere else. The Ritz goes above and beyond to make your vacation special. There are so many people that made our vacation incredible but I cannot go without mentioning Rogelio Diaz and Luis Vallejo. We see them each year that we visit and they always...

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Thank Texmom42
Reviewed 3 days ago NEW

Recently stayed for five days on the club level. Nespresso in the room is wonderful for a shot of espresso anytime of the day. The club has a great selection of food and beverages five times per day. There is always something for a delicious snack. The property, beach, and pool is superior, the service and staff is fantastic. Made...

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1Thank Carol N
Dallas, Texas
Reviewed 4 days ago NEW

Scored a great rate through AAA. Was supposed to stay alone, so I wanted a safe respite. At the last minute a friend joined me, so we split the cost. That really affected the experience in a dramatically positive way! It was the most amazing, wonderful, relaxing, rejuvenating experience. The weather was incredible and the view spectacular. The Decor of...

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Thank tracy k
Brooklyn, United States
Reviewed 5 days ago NEW

If you want a relaxing vacation in a luxurious environment with impeccable service, then you must stay here. From the time we checked in to the time we left the entire team made sure everything exceeded our expectations. Every meal, from the seafood platter at Casitas to the most amazing meal at the Club Grill has us thinking about out...

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Thank 28tawanah
New York
Reviewed 1 week ago NEW

Pros: -Typical Ritz Carlton experience - attention to detail - excellent excellent service, warm and friendly - very clean, good housecleaning - food was excellent and fresh - beach toys given to our child - personalized chocolate chip cookie for our child - beach and pool chairs plentiful Cons: - No other kids in the Kids Club so that was...

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1Thank 7travelnyc
Charlotte, United States
Reviewed 1 week ago NEW

Our family enjoyed the Ritz-Cancun again this year over the Thanksgiving holiday. It was a great escape from the hectic times at home and enjoy the beautiful beach and excellent service at the Ritz. I highly recommend Club level if you are able as it provides a great get away for breakfast and lunch as well as cocktails in the...

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Thank 932jamesz
Los Angeles, United States
Reviewed 1 week ago

Hands down my favorite property in Cancun. Centrally located to the best restaurants, shopping, excursions, etc. My wife and I loved every minute of the trip. The Ritz experience is perpetually unlike any other. The staff and amenities are incredible. Hope to be back soon!

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Helpful?
Thank davidsU3371HJ
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, the resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey 36 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $330 - $1,332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#6 On the Beach Hotel in Cancun
#6 Luxury Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Spa Hotel in Cancun
#9 Romantic Hotel in Cancun
#9 Family Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cancun staff and other travelers.
90 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Club level is the way to go”
 of 5 bubbles 651caroln, 3 days ago | Read review
“Oceanview over pools - large shaded private balconies. ocean front balconies are tiny/no shade/no privacy. ocean front not worth price”
 of 5 bubbles muddywatersUSA, 1 week ago | Read review
“Try to get Oceanside room (east-facing) rather than Lagoon side to catch the sound of the waves and watch the sun rise in the morning,”
 of 5 bubbles 199dianaa, 2 weeks ago | Read review
“gulf/pool view was fabulous”
 of 5 bubbles jeff3677, 2 weeks ago | Read review
“Concierge level”
 of 5 bubbles Tex8405, 3 weeks ago | Read review
5 of 5
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