We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
First impression of the famous Ritz service was very poor. We were part of a group, however we specifically reserved and paid for an ocean front king room, confirmed on the email from the Ritz as "guaranteed." We were first taken to a room with...More
Today is our last day of the 7 day vacation at Ritz. We traveled with friends (4 adults, 4 kids) and had an amazing time and are very sad to leave! I’ve never visited a hotel with a more attentive staff. Staff is so friendly...More
This is a beautiful property and the staff was amazing. Staff was very friendly, often greeting us by name. Our room was beautiful and spacious, we had an upgraded corner room which was a bit bigger and also provided a more private balcony. The beach...More
We spent 3 nights at the Ritz this February and wow! It was the best beach vacation we've ever had.
The room was huge with a great view of the ocean. The service was outstanding - we were greeted with kindness by everybody and were...More
If you are looking for luxury, incredible food, and excellent service - The Ritz Carlton Cancun is thee only place I would highly recommend in Cancun. They are in a league of their own... especially if you book a Club Level Room & rent your...More
2 Thank MSPTravelers120112
Response from Adriana Z, Front Desk Agent at The Ritz-Carlton, CancunResponded 2 days ago
Thank you very much for your kind comments.
It is very pleasant to know you were able to relax and feel pampered at The Ritz Carlton on your recent holidays.
Thank you for granting us this opportunity. It is very important for us that since...More
I am no expert but we felt safe at Ritz. We ride public bus and it was fine. I am sure there are places you should stay away from but that is true of every city I have visited. We staid on the main drag in front of the Ritz... More
I am no expert but we felt safe at Ritz. We ride public bus and it was fine. I am sure there are places you should stay away from but that is true of every city I have visited. We staid on the main drag in front of the Ritz and it was fine. We traveled in daytime and the mall area seemed normal and touristy.
We did not venture into town and did not walk around a night except to dine and we had a large group.
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a... More
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a heated blanket and tucked me in. It was fabulous. Then I went out to the Jacuzzi off of the women's changing room and indulged in some more relaxing time. The outdoor shower was a treat to finish the wonderful experience. I can't wait to go back one day!! I have been raving about it ever since. Go for it!! You will not be disappointed.
Are you sure you want to delete this answer?
"Ask for a corner room, the rooms and balconies are more spacious and the balconies are more private."