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The Ritz-Carlton, Cancun

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Retorno del Rey #36 Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2840)
Room & Suite (550)
Dining (282)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Cancun
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants.
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Room & Suite (550)550
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Luxury
Languages Spoken
Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
20Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
3,663Reviews199Q+A100Room tips
Traveler rating
  • 2,790
  • 534
  • 182
  • 84
  • 75
Time of year
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Popular mentions
LaLaD wrote a review Yesterday
Dallas, Texas225 contributions78 helpful votes
I love the ritz in Cancun! For the price, there isn’t a better hotel around! The service is excellent! The beach does have a huge drop off to get to the water, so probably not great for disabled/elderly that want to get into the water... I felt very safe here and the food was delicious! Hotel/Rooms were a little dated but still luxurious!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded today
Dear LalaD, Thank you for your lovely 5 star review. The Ritz-Carlton, Cancun is a place where the genuine care and comfort our our guests is our highest mission. Our resort has been operating since 27 years ago and we are always in the process of continuous renewal; the room's renovation was completed on 2016 and our fine dining restaurants were renovated on 2018. This is just an example of our commitment to stay relevant on the market and to offer our guests luxurious and stylish spaces. We hope to welcome you back to your home in the Mexican Caribbean in the near future. Warmly, Alexia Marketing & PR Executive
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SKHTOWN wrote a review Nov 28
Houston, Texas24 contributions2 helpful votes
Food was not like rest of the Ritz Carlton, I have stayed so far. Breakfast buffet was over priced and Thanksgiving menu at Casitas was par below. Waiter, Moises was great. He was well versed with constellation and he was the best part of the service. Facility is fantastic as usual. If you are looking for a good food during the stay, I would not recommend this place.
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Date of stay: November 2020Trip type: Traveled with family
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded today
Dear SKHTOWN, Thank you for taking the time to write a review of your recent stay at The Ritz-Carlton, Cancun. I am sorry to hear that your experience at our hotel was not what you would have hoped. Please know that I will pass your comments to the Food & Beverage and Culinary teams so they can revise your comments and take some actions in the concerning areas. I also want to take the opportunity to thank you for the positive comments regarding our Ladies and Gentlemen service, as well as the resort's facilities; I will share your feedback with Moises. We look forward to welcome you again in the near future. Kindly, Alexia Marketing & PR Executive
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Anh-voi-Em wrote a review Nov 22
oklahoma379 contributions52 helpful votes
We frequent Mexico often usually adults AIs but we decided to try the Ritz and use the buses to get food when we wanted we had a great time the people at the Ritz were just like everybody else and Quinton Road area service was great and even during the time of Covid you forgot about your surroundings and enjoyed the beach and the hospitality. We enjoyed going on buses oneAnd two enjoyed lots of good food and the street stalls
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear Anh-voi-Em, Thank you for choosing to stay at The Ritz-Carlton, Cancun recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay during your stay with us and you were well taken care of by the team, at the hotel. We look forward to welcoming you back again during your next stay. Kindly, Alexia Marketing & PR Exec.
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Travelgal wrote a review Nov 17
3 contributions1 helpful vote
Absolutely Beautiful hotel. We love how quiet and peaceful it is. Was perfect place for covid - able to social distance and space out. The club level was wonderful- excellent food and fantastic service - Wilberth and Jessica were amazing and so accommodating! The staff at breakfast are beyond amazing- they go out of their way to make sure you have a great meal and the service is incredibly accommodating. Fantino is one of the best restaurants I’ve ever been too- we are there twice! Again, the service is beyond and it is a special experience to get treated so nicely. It is not overpriced either! Highly recommend the Ritz Cancun, we loved everything!
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear Travelgal, Thank you for taking the time to share your gentle review with us . Delighted to hear how much you enjoyed your experiences while staying with us. We pledge to provide a warm, relaxed, refined ambiance and it is wonderful to hear this place is perfect for you to find some peace. I will certainly share your comments with the Ladies and Gentlemen mentioned above. We look forward to welcome you in your second home in the Caribbean. Kind regards, Alexia Marketing and PR Executive
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John and Donna M wrote a review Nov 15
Mason City, Iowa3,062 contributions182 helpful votes
We decided we needed a getaway and chose the Ritz Carlton in Cancun. To decrease the risk of getting infected with COVID 19 we chose the Club level. It was a great choice. The personnel in the club were so hard working and friendly. The Club was moved to the 6th floor due to hurricane damage. They did a really nice job with the layout to help with social distancing in the club. The food presentations (They did not have the tea or the after dinner cordials.) were tastefully done. They were careful to wrap all food items to avoid contamination. We looked forward to each presentation as they were varied and unique. Jessica and Wilberth were stand outs in the service department. They made us feel at home! We are looking forward to our return!
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Date of stay: November 2020
Value
Location
Service
Room Tip: Club level is fantastic!
See more room tips
4 Helpful votes
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Response from Alexia Macedo, Ventas at The Ritz-Carlton, Cancun
Responded 1 week ago
Dear John and Donna M, Thank you for sharing your lovely review with us. I am glad to know you really enjoyed your getaway at our beautiful resort and that you fully experienced the Club Level service and facilities. Our Ladies and Gentlemen strive to provide the finest service for all our guests. Rest-assured I will share your comments with the Ladies and Gentlemen at the Club Level. We look forward to welcome you on your home far away from home. Kind regards, Alexia Marketing and PR Executive
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Previous
PRICE RANGE
$201 - $745 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Frequently Asked Questions about The Ritz-Carlton, Cancun
Which popular attractions are close to The Ritz-Carlton, Cancun?
Nearby attractions include HRoof (0.2 miles) and Playa Ballenas (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Cancun?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Ritz-Carlton, Cancun?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Cancun?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton, Cancun?
Conveniently located restaurants include Cenacolo Zona Hotelera, Harry’s, and Taboo Cancun.
Are there opportunities to exercise at The Ritz-Carlton, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.5 miles) and Scorpion’s Temple (1.3 miles).
Does The Ritz-Carlton, Cancun have any great views?
Yes, guests often enjoy the harbor view available here.
Is The Ritz-Carlton, Cancun accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.