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The Ritz-Carlton, Cancun

3,118 reviews
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Traveler (2066)
Room & Suite (522)
Pool & Beach (367)
Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor2%
  • Terrible1%
Travelers talk about
“club level”(391 reviews)
“club grill”(163 reviews)
“culinary center”(57 reviews)
Wifi
Parking
Breakfast Buffet
Beachfront
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Cancun
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Rooms
Mar 15Mar 16
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,118)Write a Review
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All reviewsclub levelclub grillculinary centerfood presentationschef rorylobby loungeocean frontfitness centerfour seasonsper daycold towelsbreakfast buffetmy pleasureluxury hotelpool serviceoceanfront roombeautiful property
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1 - 5 of 2,747 reviews
Reviewed yesterday

First impression of the famous Ritz service was very poor. We were part of a group, however we specifically reserved and paid for an ocean front king room, confirmed on the email from the Ritz as "guaranteed." We were first taken to a room with...More

Thank dj93496
Reviewed 2 days ago via mobile

Today is our last day of the 7 day vacation at Ritz. We traveled with friends (4 adults, 4 kids) and had an amazing time and are very sad to leave! I’ve never visited a hotel with a more attentive staff. Staff is so friendly...More

1  Thank Mirna429
Reviewed 3 days ago

This is a beautiful property and the staff was amazing. Staff was very friendly, often greeting us by name. Our room was beautiful and spacious, we had an upgraded corner room which was a bit bigger and also provided a more private balcony. The beach...More

1  Thank Pam J
Reviewed 3 days ago

We spent 3 nights at the Ritz this February and wow! It was the best beach vacation we've ever had. The room was huge with a great view of the ocean. The service was outstanding - we were greeted with kindness by everybody and were...More

1  Thank Drew D
Reviewed 4 days ago

If you are looking for luxury, incredible food, and excellent service - The Ritz Carlton Cancun is thee only place I would highly recommend in Cancun. They are in a league of their own... especially if you book a Club Level Room & rent your...More

2  Thank MSPTravelers120112
Response from Adriana Z, Front Desk Agent at The Ritz-Carlton, CancunResponded 2 days ago

Thank you very much for your kind comments. It is very pleasant to know you were able to relax and feel pampered at The Ritz Carlton on your recent holidays. Thank you for granting us this opportunity. It is very important for us that since...More

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About
Awards & Recognition
Travelers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
$318 - $1,103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$318 - $1,103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Cancun
#6 On the Beach Hotel in Cancun
#6 Top resorts Hotel in Cancun
#6 Luxury Hotel in Cancun
#7 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#20 Business Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (2066)
Room & Suite (522)
Pool & Beach (367)
Dining (244)
Amenities (56)
Family and Play Areas (7)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Loukia H
January 20, 2018|
AnswerShow all 8 answers
Response from Bryan B | Reviewed this property |
I am no expert but we felt safe at Ritz. We ride public bus and it was fine. I am sure there are places you should stay away from but that is true of every city I have visited. We staid on the main drag in front of the Ritz... More
1
Vote
Mollycfries
January 3, 2018|
AnswerShow all 2 answers
Response from jennifer s | Reviewed this property |
Spa was amazing. The level of service at this spa was better than anything I have experienced and we always stay at a ritz.
0
Votes
Mollycfries
January 3, 2018|
AnswerShow all 2 answers
Response from Cmehr | Reviewed this property |
I had a 90 minute massage and I am a massage therapist and its the best I have ever had. I did not use the steam room but after my massage they led me to a quiet area where I settled in a lounge chair and they brought me a... More
0
Votes
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Room Tips
"Ask for a corner room, the rooms and balconies are more spacious and the balconies are more private."
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"Club level is well worth it! Beach front view is beautiful."
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"All rooms have at least a partial ocean view."
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"all rooms overlook the sea"
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