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The Ritz-Carlton, Cancun

travelup.com$411*
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#4 of 180 Hotels in Cancun
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$640*
$411*
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$437*
$437*
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,641 Reviews from our TripAdvisor Community

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Showing 2,334: English reviews
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Chicago, Illinois
Reviewed yesterday NEW

We really enjoyed our brief (2 nights unfortunately) stay here! The staff was 1st class all the way and the property was so well maintained. We will definitely return next time we are in Cancun. If I had to list one area of improvement it would be the bath towels- they were not soft at all. I would have expected...

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Helpful?
1Thank Michelle G
Atlanta, Georgia
Reviewed yesterday NEW

My husband and I have been pampered at this hotel for years. We love it so much, we have been there 21 times! We stay in the ocean front suit, the views are unbelievable! The room is so clean, you feel as if you are the only person to have stayed in it. The staff is unbelievably fantastic! I can...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
1Thank kim33119
San Jose, California
Reviewed 2 days ago NEW

Overall, this hotel is excellent except for some minor things that I've experienced. First, the beds are so soft, I prefer firmer bed. Secondly, my unpleasant experience in the pool area. My husband and I and another family were still swimming at around 10 pm, the pool area closes at 11 pm and this cleaning guy started dropping the pool...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
2Thank Lcsophie
Flagler Beach, Florida
Reviewed 2 days ago NEW

5 nights and it was awesome!! the staff are fabulous. it was lovely get away & just a 90 minute flight from Orlando. the breakfast team are great. lots of smiles & good service. the rooms were clean and turn down service at night was perfect. nothing is ever a problem or too much to trouble. we have stayed in...

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Helpful?
1Thank tony717
carlosmontesdeoca, Manager at The Ritz-Carlton, Cancun, responded to this review

Dear Tony, thank you for choosing to stay with us again recently, and for your kind compliments and observations about our hotel. I was pleased to read that you had an enjoyable stay and was well taken care of by the team, at the hotel. We hope you had a happy birthday in Cancun and a great Mother´s Day Celebration....

Encinitas, California
Reviewed 4 days ago NEWvia mobile

We had just arrived at the Ritz Carlton in Cancun and had to jump in the calming waters of the crystal blue ocean. I told my wife not to being her wedding ring in and she put it on a chair with her clothes in the quiet beach. When we got out she picked it up and holding it in...

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10Thank GoCarlin
Orlando, Florida
Reviewed 5 days ago NEWvia mobile

The resort is absolutely stunning. Spacious rooms and the balcony and view were amazing. The restaurants and pool/ beach area were beautiful. The staff was so very friendly and hospitable they were there to help us with anything we needed. Would love to stay again!

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Helpful?
1Thank Mollyyy
Cancun, Mexico
Reviewed 6 days ago NEW

Old style hotel but impeccable service with beautiful pools and beach. Friendly staff and very clean rooms with good room service. Recommend for couples, families and businesses. Great Sunday brunch overlooking the ocean.

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Helpful?
2Thank Veramax
Jacksonville, Florida
Reviewed 6 days ago NEW

One has expectations when you stay at a Ritz. My expectations were far surpassed here. The staff and management were the key, along with the great food at the Club level. The hotel is one of many on the beach, yet you still feel somewhat sheltered from the hustle and bustle around you. The hotel clearly is in a transition...

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Helpful?
2Thank Scott F
Reviewed 6 days ago NEWvia mobile

I stayed here for my birthday during the month of December 2016 and have never had a better experience while traveling. I am a Marriott Platinum member and used reward points for this stay. I was upgraded from an ocean view to an ocean front view at check in, but it did not seem like any room at this hotel...

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Helpful?
1Thank Ashley D
District of Columbia
Reviewed 6 days ago NEW

This is my first time staying at a Ritz Carlton property and I think it definitely lived up to its expected standard of high quality service and luxury. While I only stayed one night, we found the hotel to have some of the best servers I've ever experienced--from the Cafe Mexicano, to the bellboys, to the great staff like Enrique...

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Helpful?
1Thank Matthew R
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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $272 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#4 On the Beach Hotel in Cancun
#4 Spa Hotel in Cancun
#4 Top resorts Hotel in Cancun
#4 Luxury Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Cancun staff and other travelers.
105 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't pay for an oceanfront room, the view is the same as ocean view”
  • This is an oceanfront view according to the Ritz Carlton Cancum
APP1972, 3 weeks ago | Read review
“Make sue to request a room with a sitting balcony. All have balconies but some are narrow and only for standing.”
scobaz, 3 weeks ago | Read review
“Just everything is ideal”
lwindrow, 4 weeks ago | Read review
“We had a junior suite for 3 and we loved it.”
DeniseLaw, Apr 16, 2017 | Read review
“All rooms are absolutely fabulous! Great views, and very spacious!”
OrlandoEnthusiast, Apr 11, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$411* /night
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Travelocity$437
RitzCarlton.com$437
AMOMA$640
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*Disclaimer
Prices are for 1 room, 2 adults
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