Kempinski Hotel Cancún

Kempinski Hotel Cancún

Traveler (3807)
Room & Suite (774)
Kempinski Hotel Cancún
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$630
Fully refundable before Sun, Jun 2
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$630
$233
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About

4.5
#14 of 238 hotels in Cancun
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Escape to one of the premier luxury hotels in Mexico. Our dramatic ocean-view rooms and enticing culinary experiences set our hotel apart from the rest. Kempinski Hotel Cancún promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, our hotel offers a dream-like escape to another world, determined to leave you breathless.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Open-air bath
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Private beach
Additional bathroom
Desk
Housekeeping
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
Seating area
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates

Location

Retorno del Rey 36, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Cancun Airport
Aerodromo de Playa Del Carmen
38.2 mi
See all flights
4.5
4.5 of 5 bubbles4,232 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Kempinski Hotel Cancún garners accolades for its exceptional service and prime beachfront location, as guests frequently highlight the courteous staff and easy access to local attractions. While the atmosphere exudes refined elegance, some guests feel the decor could use an update. Room comfort and cleanliness receive high marks, though occasional calls for modernization and AC improvements are noted. Opinions on value and amenities vary, with many appreciating the luxurious offerings but some questioning the price point.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch

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4,232Reviews247Q+A100Room tips
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Detailed Reviews
jgolden99 wrote a review Mar 2023
New York City, New York9 contributions17 helpful votes
Hotel's Favorite
5.0 of 5 bubbles
As travelers that look for smaller, intimate boutique hotels, my girlfriend and I were wonderfully surprised at how great the Kempinski Cancun turned out. One can read reviews on Tripadvisor and Google but I think all take it with a grain of salt. In this case the positive reviews are well warranted as we found out on a daily basis.

From the moment we checked in with Daniel at the front desk, we started to experience the level of service that you would expect from a five star hotel. We were upgraded to a corner suite which was decorated with balloons!! ( We were celebrating an anniversary)
The room was lovely although the décor might be a bit bland, however as the week continued we found the housekeepers, like the rest of the staff, were impeccable.

Being beach lovers we positioned ourselves everyday at the edge of the water which was was maintained beautifully. Shout out to Edgar and Jorge as well as Javier and the rest of the staff at the Carib Beachfront restaurant. Great Service!!
Nicholas the lifeguard was such a pleasure to talk to and he, like most of the staff members, have been working at this location for many years. Everyone’s attitude here’s is so welcoming and genuine that you really feel special.

Obviously much credit has to be given to Aref, the General Manager, whose leadership and guidance have turned what was the old Ritz Carlton, into what should be one of the jewels of the Kempinski hotel empire.

Although we ventured out for dinner almost every night, we found the food at the hotel to be the best of all the places we ate. The breakfast and lunches were delicious, well prepared and served in a very reasonable amount of time. The concierge service was very helpful as far as suggesting restaurants or activities in Cancun......check out the Jungle Tour Barracuda if you like speedboats and snorkeling. Big shout out to both Ruben and Antonio.
In the evening, the lounge offered live music, which was just Ok, but the bartenders, especially Carlos made us feel right at home.

Hope this helps!!!
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded Mar 24, 2023
Dear jgolden99, It is a pleasure reading your comment and thank you for taking the time to write a detailed review of your stay in our property. I am thrilled that you were being personally and genuinely embraced and nurtured by every one of our colleagues during your interaction. I am happy that our amenities enlivened your senses like our immaculate beach and service, our food quality, our housekeeping services, or our concierge suggestions. I will certainly recognize individually Daniel, Edgar, Jorge, Javier, El Caribe Restaurant team, Nicholas, Ruben, Antonio, and Carlos. Looking forward to welcoming you back soon, Aref Sayegh General Manager
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sunshinept77 wrote a review Feb 2020
Commack, New York14 contributions20 helpful votes
5.0 of 5 bubbles
We have traveled to Cancun 7 times and this was our 4th visit to the Ritz Carlton. The 2 most important things that we look for when traveling are a beautiful beach and amazing service – the Ritz Carlton Cancun continues to nail them both.

The beach is absolutely stunning. The chairs and cabanas are spread out so you are not right on top of one another (you have more privacy and do not have to listen to other people having conversations). You have peace of mind as you enjoy either swimming, boogie boarding, or just sitting watching the beautiful bright azure waves. The service on the beach is spot on. They set up your chairs, blue beach cabana, or villa whenever you arrive. You never have to be concerned about finding an ideal spot for you and your family because they take care of everything for you. The food and drink service was very attentive to our daily requests and they go out of their way to provide you with an exceptional day at the beach.

After spending all day and early evening at the beach, we arrived at our room and the turndown service had already taken place. We cannot thank Oscar Lopez enough for providing us with a beautiful room on a high floor overlooking the ocean.

We had breakfast every day at the D Lounge. Jose would greet us with a big smile and he would make us the most delicious smoothies that we enjoyed on the shaded patio overlooking the ocean. In the afternoon, we would return and Lara would always provide us with excellent service.

We would highly recommend this hotel to anyone staying in the area. We look forward to returning soon.
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexiaMBrandi, Sales Coordinator at Kempinski Hotel Cancún
Responded Feb 27, 2020
Dear sunshinept77, Thank you for taking the time to share your experience with us. I am pleased to hear that you enjoyed our Ladies and Gentlemen's legendary service. Our Ladies and Gentlemen always aim to provide the finest personal service and facilities for all our guests. We look forward to host you again in your second home in the Caribbean. Warmly, Alexia Sales Coordinator
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Dina R wrote a review Jan 2020
Salt Lake City, Utah10 contributions26 helpful votes
5.0 of 5 bubbles
The Ritz Carlton in Cancun is superb. I came to relax; mission accomplished. I highly recommend the property.

Concierge: The person I dealt with the most was Begonia. She was everything an excellent Concierge should be.

Facility: Trust me I tried to find something wrong with the facility and I could not find it .

Service: It was freakishly good. It’s like Cheers: everyone knows your name. Shout out to all wait staff (except one issue below). All dietary restrictions were met with undivided attention rather than disdain. I sat in Oscar’s section both nights at The Grill and he and his team are stellar. Alejandra in housekeeping went the extra mile for me.

The one night I ate at Fantino the service slid as the night went on. The tables were 1/3 empty. I had to ask for my check 3 times. I hope it was not that they would receive less of a tip due to a single diner who did not order alcohol.

The Food: Everything from the amuse bouche to the desserts were amazing.

Spa: Great spa menu, amenities and service.

Beach: Loved that it was netted/enclosed to the property line to make the water experience optimal (no flying fish or seaweed).

A few ticky negatives: Everything I will call out, to me, should be changed. This is the Ritz and guests are paying for the best, and they should get that.
• The in-room liquid soaps were too harsh. Get a better/higher-end brand
• The chairs on the balcony were not comfortable. I get this is not the main attraction and the wet climate are a factor.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MontserratCastaneda, Marketing and PR Executive at Kempinski Hotel Cancún
Responded Jan 3, 2020
Dear BarrierReefFan, Thank you for sharing your feedback with us. I am delighted to hear that you enjoyed your stay with us during Christmas. The Ladies and Gentlemen of The Ritz-Carlton, Cancun strive to provide the finest personal service and facilities for all our guests. I will share your kind comments with the mentioned above and your feedback to all revelant departments as well. We look forward to welcome you back soon. Warmly, Montserrat Marketing and PR Executive
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Ariel wrote a review Sep 2020
1 contribution8 helpful votes
1.0 of 5 bubbles
I don't recall a time I bothered to provide such a long detailed feedback but when things go south the way they did I thought I have to warn others.
As an ambassador elite member of Marriott Bonvoy I thought I would get an exceptional service as I'm used to in my many stays with this chain, I booked two paid rooms and convinced a friend to switch over to this property as well. We were greeted through a glass wall as expected in Covid travel days, Don't expect a welcome letter with your status cause there is none, just a generic QR code which provides almost no valuable information on the facilities (open/close/discounts/costs, etc). The gym is closed as expected, the tennis courts are open but require a 24 hours of advanced notice to be used (never mentioned till we actually wanted to use them and was too late). The breakfast served (in an additional cost) is probably the worse I've had in a long time in such a property (Imagine a fast food quality in a road motel), very slow service (a lot of people but just not efficient), took them almost 30 minutes to bring water to the table and even then, they didn't bring water to all guests, maybe they wanted us to share our glasses, eventually we got our omelets after an hour or so, they were partially cold, the following days we just bought some coffee and pastries in the coffee shop which were really good and never bothered to go back to the hotel restaurant. When we complained and asked to speak to a manager, we were told will call later which he never did (Not even by now a week after departure). Had inconsistency with the room cleaning, they didn't bring shampoo to one of the rooms, coffee capsules refill in another room. Bring your own laundry bag as they do not supply any (not even nylon) as there is no laundry service nowadays, so had to ask to get a few of them. So many other issues with this property, the hotel was in a very low occupancy but yet with plenty of staff available, just no one to manage them and get things right. The hotel manager wasn't available and even though I tried to reach out multiple times I was unable to get his response.
On our last day with the hotel, the deputy manager tried to be creative and offered us a "token" of good-will in the form of a massage session, I'd mention that the quality was good, but too little and too late. The taste of an exceptionally bad service have made me consider a few of my upcoming stays with the chain.
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Date of stay: August 2020
2.0 of 5 bubblesValue
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Waterfront and not Water view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Macedo, Ventas at Kempinski Hotel Cancún
Responded Sep 10, 2020
Dear 118ariel, Thank you for taking the time to share with us all the details of your recent stay at the resort. I truly regret to hear that your experience did not meet your expectations. We are taking your comment very seriously since this incident is far from the excellent service our Ladies and Gentlemen are used to provide. Nevertheless, we are pleased to know you enjoyed the D-Cafe seamless service and exquisite pastries. We will be delighted if you consider to give us a second opportunity in the future so we can change this perception. Warmest regards from Cancun, Alexia Marketing and PR Executive
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WoosterFlyer wrote a review Mar 2020
New York City, New York38 contributions36 helpful votes
2.0 of 5 bubbles
Tonight is my last night at this hotel. The hotel will not honor our gold status with Marriott and give us a 2pm checkout even for one room when I had reached out to the hotel in advance of our trip requesting it. I don’t get what the big deal is when our rooms were not available until 3pm when we checked in (which is fine since that’s check in time). Does the hotel really need more than a full hour to turn around a room (when they said no I asked if it’s possible to honor 2pm just for one room and we would check out of the other room on time)? This hotel lacks the personal touch of every Ritz Carlton I have stayed at. While the dinner here is amazing everything else falls well below expectations. The drinks are watered down and you taste no alcohol. If you want “extra rum” in your watered down drink it costs DOUBLE for a single shot. The beach area is in need of a renovation. I checked out the JW Marriott and it was beautiful and will be staying there next time. Hopefully they treat their gold elites better.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexiaMBrandi, Marketing and PR Executive at Kempinski Hotel Cancún
Responded Mar 9, 2020
Dear AaronF-NewYork, Thank you for sharing your feedback wih us. I sincerely apologize for the inconveniences you experienced during your stay. Our Ladies and Gentlemen always do their best to accommodate our guests requests but during high season occupancy levels not always allow us to grant the early check in, my sincere apologies again for any inconveniences this may have caused. I already shared your comments with all relevant managers and we will follow up accordingly to exceed the expected level of service. I sincerely hope you give us an opportunity to pamper you in the future. Warmest regards, Alexia Marketing and PR Executive
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Hassim J wrote a review Sep 2020
Mexico City, Mexico149 contributions89 helpful votes
4.0 of 5 bubbles
when we arrive we had a nice sea view, but they explained how housekeeping only comes to the rooms every 3rd day unless you want it differently so we did,I have every day cleaning room perssonel by my house so at least I spected the same when I travel not less, Employees here went above and beyond for us to have a great timeand I feel like they are taking every precaution to not only keep the guests safe but their employees as well.
Everyone is wearing a mask at the hotel, except by the pool and beach area.
Service by the pool and at the beach was good.
We got the best service by Yoko & Begonia in concierge services, and as well as personnel who made us good drinks! love the classic chandeliers they have it make me feel at home, but was hard to find beach chairs, and if you asked for an umbrella they were not very happy about it.... at the beach they don't give you anything, Lots of street vendor and people walking by, not the kind of beach we enjoy at a luxory resort
We also had dinner at the jazz Restaurant , food was excellent, service too, the restaurant manager memo tried all the time to give special details but as I said before something was left I hope next time we will get better
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Date of stay: June 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: ask for sea view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Macedo, Ventas at Kempinski Hotel Cancún
Responded Sep 29, 2020
Dear Hassimjoyeros, Thank you for your wonderful, detailed review of your experience at The Ritz-Carlton, Cancun. It is through hearing guest experience that helps us know our strengths and weakness and ways we can bring innovation to our resort. It was a true delight to read about all of the wonderful experiences you had, enjoying both our five star service and facilities. I thank you for taking the time to review your experience and also thank you for joining us. We hope to have the pleasure of welcoming you back in the not too distant future. Kindly, Alexia Marketing and PR Executive
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Regina A wrote a review Sep 2020
Pasadena, California201 contributions59 helpful votes
+1
5.0 of 5 bubbles
We were hesitant to travel at this time because of COVID-19, but reading reviews here, convinced us to come back as we have done every year for the past 20 years.
We finally decided to book a 6 night stay at our favorite hotel at the end of August.
As soon as we were picked up by the hotel's transfer car, they took our temperature. Once we got to the hotel, they took it once more before even entering the hotel.
Check out was safe and fast.
They explained how housekeeping only comes to the rooms every 3rd day unless you want it differently.
They are taking every precaution to not only keep the guests safe but their employees as well.
Everyone is wearing a mask at the hotel, except by the pool and beach area.
Service by the pool and at the beach was on point.
We got the best service by Luis, Antonio, Yoko & Begonia in concierge services, Edgar who made us the best drinks!
Employees here went above and beyond for my family to have a great time.
We felt at times that the pool was all to ourselves. Pool chairs are been kept at a distance, the same at the breakfast dining room.
We had dinner at several restaurants near the hotel and when making reservations we specifically requested terrace seating. Not only is safer but you get the best views, specially at sunset time.
If you are thinking about coming here, do not hesitate. Not only you will get the safest and best service, but will make amazing memories.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Macedo, Ventas at Kempinski Hotel Cancún
Responded Sep 14, 2020
Dear Regina A, Thank you for taking time to share your experience and observations about our hotel. I'm glad to see that overall you enjoyed our service as well as the new precautions we are taking to create a safe environment for our guests and Ladies and Gentlemen. Your feedback is much appreciated, as we are consistently looking for ways to make our guest stay more satisfying. I will share your comments with the persons named on your description and let them know you have had a wonderful time with us. We hope to welcome you back to our hotel in the near future. Best, Alexia Marketing and PR Executive
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scottb9999 wrote a review Feb 2020
10 contributions11 helpful votes
5.0 of 5 bubbles
I love it, the smells, the look, the quality of service, just excellent, Ritz Carlton Brand usually hits all the right spots for me. The rooms are well decorated, very clean, comfortable bed, and carpeted, rare in Mexico, I love it because the kids and wet feet do not mix well with marble floors. Super friendly and helpful staff.Prices (when vigilant) can be reasonable as well. Still on the high side but not for what you get in terms of service and comfort. Better off to go to a Ritz once a year then a dump twice a year if you are a budget conscious sort.. lol..enjoy!
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Date of stay: July 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexiaMBrandi, Sales Coordinator at Kempinski Hotel Cancún
Responded Feb 12, 2020
Dear scottb9999, Thank you for sharing your experience with us. I am pleased to hear that you enjoy our Ladies and Gentlemen service and we are honored to host you during your last visit to the destination. At The Ritz-Carlton Cancun we pledge to provide the finest personal service and facilities for our guests. We look forward to welcome again at your second home in Cancun. Warmly, Alexia Sales Coordinator
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K Voyage wrote a review Mar 2021
Savannah, Georgia97 contributions25 helpful votes
+1
5.0 of 5 bubbles
Came here for my birthday pre-covid and felt like we were treated as royalty. The hospitality is top notch and in my opinion that is what you are paying for. Our room was beautiful, clean, and had french doors opening up to the outside patio with ocean views. It was incredible. The beach was kept clean and throughout the day servers would periodically check in on us to take our drink/food orders. If you tip the maid service a little extra they take your room to another level. We came back from dinner to find any clothes that were on the floor hung up, soothing music on the tv, rose petals, and chocolates on the bed. It was unexpected and unlike anything I've ever experienced. It definitely made our stay more memorable. It is a more expensive and luxurious resort (with a high resort fee added) but even if you stay for one or two nights just for the experience I would say it's worth it. Right across the street there are some amazing restaurants within walking distance, one being Porfirios which has the BEST sunset views and churros. Overall amazing experience and we can't wait to come back.
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Date of stay: April 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Macedo, Ventas at Kempinski Hotel Cancún
Responded Mar 16, 2021
Dear K Voyage, We appreciate the gesture for taking the time to share your lovely five-star review. I am pleased to hear that you enjoyed our Ladies & Gentlemen's legendary service. The Ritz-Carlton, Cancun is a place where the genuine care and comfort of our guests is our highest mission. We look forward to welcome you back soon. Best regards, Alexia Marketing & PR Executive
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Jesterinoz wrote a review May 2021
Sydney, Australia238 contributions337 helpful votes
5.0 of 5 bubbles
Firstly I’d recommend the Club Level floor if you can (level 5 or 6). It was the perfect spot for breakfast, a light lunch and pre dinner canapés/drinks.

You are greeted by name on arrival in the driveway and for those staying on the club level you are ushered up to the 5th floor for check-in. We were met with a glass of champagne and a no wait personalised check in. It was very obvious the staff were well trained professionals, had perfect English & were there to respond to any request. The hotel also had very good COVID protocols.

The building itself is a little dated but well maintained, with some renovations occurring at the moment. My only issue was the renovators were noticeable, with hammering occurring during the day and some room doors left open with tradesman coming & going.

Around the pools and the beach, the standard of service was at another level - very luxurious. Staff were there to put umbrellas out as required and professionally put the towels out on your beach beds (3-4 per bed). The cabanas were $235 for the day or $35 for the beach beds. The cabanas sold out quickly so we took one of the day beds, which are first come first served. There was no waiting for food & drink service & it was nice to get proper plates, linen and cutlery on the beach.

I’d recommend you try Fantino restaurant which again, had 6 star service and excellent dishes.
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexia Macedo, Ventas at Kempinski Hotel Cancún
Responded May 10, 2021
Dear Jesterinoz, Thank you for the 5 star review, we truly appreciate you providing our future guests with such a comprehensive overview of your experience. We pride ourselves on the legendary service we provide to our guests, as well as a warm yet refined ambiance throughout the resort. We certainly look forward to welcoming you back in the near future. Kindly, Alexia Marketing and PR Executive
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Answer from MarkFromBuffalo
Buffalo, NY3,059 contributions179 helpful votes
Most of the food and drinks were expensive and we only had lunch a few times. Breakfast buffet was $55 per person after you factor in tax and small tip. I think drinks were $20 but not sure. We took easy bus in front of hotel going north to Chedtaui Selecto and stocked up on yoghurt, fruits and pasties for breakfast and went out for dinner every night. I would assume at least $350 per day if we ate all our meals at resort. Bring extra Nespresso pods and save on coffee if you are big coffee drinkers. They give you 4 free pods per day plus more if you ask. Great Nespresso machine in room. Upgrading to Club room might take care of most meals, They were sold out while we were there, front desk said cost would be extra $200 per night per room.
Christina N asked a question Jan 2024
7 contributions1 helpful vote
Is this an all-inclusive hotel?
Answer from Stay786361
Cincinnati, Ohio2 contributions1 helpful vote
Nope
Shawn5555 asked a question Sep 2023
Folsom, California33 contributions57 helpful votes
What is the difference between a Deluxe Seafront room and a Deluxe Seaside room?
Answer from Filcan101
Toronto, Canada67 contributions41 helpful votes
Glendavista is correct. Seafront rooms have balconies directly parallel to the ocean while Seaview rooms are situated sideways of the view of the ocean. All rooms though with sea facing rooms have views of the water.
tedbearz asked a question May 2023
New York City, New York90 contributions2 helpful votes
Are the rooms old? Anyone know when last refurbished?
Answer from Susan
Raleigh, North Carolina14 contributions2 helpful votes
Renovations have been going on all year. I know the 8th floor was renovated- )club floor…)
KDSLosAngeles wrote a tip May 2
Rancho Mirage, California7 contributions5 helpful votes
5.0 of 5 bubbles
"Cabana reservations are worth the extra cost."
Read full review
Cathy F wrote a tip Apr 2024
Upland, California4 contributions
5.0 of 5 bubbles
"Go and you won’t be sorry!"
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Jay wrote a tip Apr 2024
Miami Beach, Florida1 contribution
4.0 of 5 bubbles
"Avoid virgin cocktails, they’re nearly as much as the real thing."
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R Curtis wrote a tip Apr 2024
9 contributions1 helpful vote
5.0 of 5 bubbles
"Be prepared to have an amazing time!!! "
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Anissa P wrote a tip Apr 2024
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5.0 of 5 bubbles
"Stay amazing and kind!!!"
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PRICE RANGE
$308 - $560 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
FORMERLY KNOWN AS
The Ritz-Carlton, Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KEMPINSKI HOTEL CANCÚN - Updated 2024

Frequently Asked Questions about Kempinski Hotel Cancún
Which popular attractions are close to Kempinski Hotel Cancún?
Nearby attractions include H Roof (0.1 miles), Escapology Cancún (0.2 miles), and Adventures Cancun (0.2 miles).
What are some of the property amenities at Kempinski Hotel Cancún?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Kempinski Hotel Cancún?
Top room amenities include a flat screen TV, an additional bathroom, and blackout curtains.
What food & drink options are available at Kempinski Hotel Cancún?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Kempinski Hotel Cancún?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Kempinski Hotel Cancún?
Conveniently located restaurants include Fasano, Harry’s - Cancun, and Puerto Madero.
Are there opportunities to exercise at Kempinski Hotel Cancún?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Kempinski Hotel Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Cancún offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kempinski Hotel Cancún?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Kempinski Hotel Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.4 miles) and Scorpion’s Temple (1.3 miles).
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