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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#19 of 274 hotels in Cancun
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
Travelers' Choice
Escape to one of the premier luxury hotels in Mexico. Our dramatic ocean-view rooms and enticing culinary experiences set our hotel apart from the rest. Kempinski Hotel Cancún promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, our hotel offers a dream-like escape to another world, determined to leave you breathless.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Paid private parking on-site
Wifi
Paid wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Entertainment staff
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Flatscreen TV
On-demand movies
Safe
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
Spanish
Location
84Good for walkers
Grade: 84 out of 100
26Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
Retorno del Rey 36, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
3995Reviews243Q+A100Room tips
Reviews
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As travelers that look for smaller, intimate boutique hotels, my girlfriend and I were wonderfully surprised at how great the Kempinski Cancun turned out. One can read reviews on Tripadvisor and Google but I think all take it with a grain of salt. In this case the positive reviews are well warranted as we found out on a daily basis. From the moment we checked in with Daniel at the front desk, we started to experience the level of service that you would expect from a five star hotel. We were upgraded to a corner suite which was decorated with balloons!! ( We were celebrating an anniversary) The room was lovely although the décor might be a bit bland, however as the week continued we found the housekeepers, like the rest of the staff, were impeccable. Being beach lovers we positioned ourselves everyday at the edge of the water which was was maintained beautifully. Shout out to Edgar and Jorge as well as Javier and the rest of the staff at the Carib Beachfront restaurant. Great Service!! Nicholas the lifeguard was such a pleasure to talk to and he, like most of the staff members, have been working at this location for many years. Everyone’s attitude here’s is so welcoming and genuine that you really feel special. Obviously much credit has to be given to Aref, the General Manager, whose leadership and guidance have turned what was the old Ritz Carlton, into what should be one of the jewels of the Kempinski hotel empire. Although we ventured out for dinner almost every night, we found the food at the hotel to be the best of all the places we ate. The breakfast and lunches were delicious, well prepared and served in a very reasonable amount of time. The concierge service was very helpful as far as suggesting restaurants or activities in Cancun......check out the Jungle Tour Barracuda if you like speedboats and snorkeling. Big shout out to both Ruben and Antonio. In the evening, the lounge offered live music, which was just Ok, but the bartenders, especially Carlos made us feel right at home. Hope this helps!!!…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
We’re still here as I write this Staying on Level 8 club access Pros: * Fabulous staff. Outstanding. So helpful and friendly from the maids to doormen and their co-workers in the club lounge. To highlight any staff in particular wouldn’t be fair to the others that we’ve had less dealings with purely due to circumstances * Such comfortable beds and pillows. Formerly Ritz Carlton and their beds are legendary. * The food in the club lounge is superb. Delicious, tasty and of an extremely high quality. It isn’t intended to double up as all inclusive for a cut price (as some seem to expect) but certainly is a very good breakfast and light lunch. Appetisers with cocktails and wine around 6pm and then out for dinner * Lovely stylish rooms with beautiful bathroom * El Fantino restaurant was outstanding as was The Club Grill. No shortage of waiters. It’s a great experience and thoughtful wine selection * Very near some very good restaurants outside eg Puerto Madero, Cenacolo and Crab House. Expect to pay around £30 or more for a main course alone and worth it * Beach - fantastic. The hotel is literally on the beach and sea front rooms offer an amazing view Cons: The pool and pool area are a little dated but that may change in time given a new management It’s certainly not a deal breaker and we would definitely return here…
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded Dec 11, 2022
Dear sally-ann I, It is a pleasure having you with us and I am thrilled that your experience in our beautiful resort has been flawless. Thank you for taking the time to write such a wonderful review and recognize our Colleagues passion for delivering beautiful experiences. We have plans to upgrade the look of the pool very soon too. am pleased to read that you liked the changes we made on our Club floor and you enjoyed our new amenities, and restaurants as well. Looking forward to welcoming you back very soon. Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I stayed with the Kempinski Grand Hotel in Cancun for 7 nights on a vacation trip. Our suite was on the 8th floor, seafront, with two bathrooms, with a large, beautiful dressing room. Upon arriving, I immediately regretted not bringing camera equipment because this hotel is a PALACE!!! Every aspect…from the crown molding, stairwells, and oh! the art…(carefully curated paintings to sculptures), flowers, linens and such a pleasing calm color palate (throughout the hotel) …All visually breath-taking! The food was simply excellent. Whether we dined on the 8th floor, room service, or an evening in Club Grill with live music (and a very extensive wine list(😍)), we actually never left the property because we were totally content. The beach was both beautiful and an adventure with cabanas and a very attentive beach crew. The best part of our vacation? The staff! Our maid (Yadira) kept our room immaculate and taught us some Spanish as she worked. (She kept me giggling.) Everyone seemed to remember our name! Notably, the hotel manager was there everyday talking to us and others,(in various languages), making sure everything was going smoothly. Quality is never an accident. We stayed on the concierge level, and every concierge was top notch- especially Evelin, who seemed to anticipate every request before I asked, with a warm smile. Her encyclopedic knowledge of everything Kempinski and Cancun was impressive. She is exceptional and …to me - she represents this 5 Star Hotel! This was an unusual experience because every employee we met seemed to be “on message,” carrying forward the mission of the hotel with enthusiasm and smiles. (No eye rolls and nothing was ever forgotten) I used to think no hotel could surpass the NYC(pre-9-11-2001) Waldorf or the Drake in Chicago. Not anymore! I believe the Kempinski in Cancun is the *****BEST Five Star experience***** The whole staff, manager included, is what sets this hotel apart from all others. So Very Exceptional! I hope to visit again someday. Such great memories!…
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded yesterday
Dear L7667BHsw, Thank you for taking the time to write such a detailed review. It is a pleasure knowing that you had a memorable experience while in our resort enjoying all the amenities. I am thrilled that our Colleagues exceeded your expectations and anticipated your needs. I will ensure that I recognize Yadira and Evelin for their personal, genuine, warm service. We are striving to deliver beautiful performances and I am happy you were able to witness it. Looking forward to welcoming you back. Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an absolutely fantastic stay at the Kempinski Cancun Hotel. The staff, especially Edgar and Ulises, were incredibly friendly and went above and beyond to make sure my needs were met. Ruben was also extremely helpful in planning my travel experiences and recommending the best local restaurants. The hotel itself was beautiful, with comfortable rooms and great amenities, including a fantastic spa. Overall, I highly recommend the Kempinski Cancun Hotel for anyone looking for a luxurious and memorable stay in Cancun.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded yesterday
Dear 442andr_sb, Thank you for your review, I am thrilled that we were able to make your experience in Cancun memorable with the help of Edgar, Ulises and Ruben who I will recognize personally. I am happy that you were able to enjoy our resort while receiving a warm, genuine and dedicated service throughout the hotel in a comfortable environment with great amenities. Looking forward to welcoming you back. Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this property multiple times when it was a ritz Carlton. Decided to try it under the new management and stayed on the club level as we always did. The service and food offerings were superb. The interim GM is very visible and involved. The staff is superb and see very happy to do whatever you need. We were so spoiled we extended our stay. Can’t wait to return.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 4 days ago
Dear H2997AGsusanc, Thank you for taking the time to write your review. I am thrilled that you came back to our resort and were able to enjoy our warm, genuine, dedicated, and passionate service. I am happy that you found the Club level offerings beyond your expectations. Looking forward to your return soon, Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Over 5 stars. Better than the original Ritz. Service is excellent. Food is great. But service is phenomenal. From the bell boys to front desk. Exceptional. Beach is great. Stayed at Nuzic several month ago also a great hotel. But the beach and service is much better here.
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Date of stay: March 2023Trip type: Traveled with friends
Room Tip: All good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear Alex B, Thank you for your review. I am thrilled that you enjoyed your experience in our resort with our Colleagues delivering a flawless service, our Culinary team delighting your palate, and the genuine warmth of the bellmen and front desk. Looking forward to welcoming you back to our resort and on our beach. Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the former Ritz-Carlton, and the European based Kempinski has kept the level of service identical. I have no negatives to write about. The list of positives is long, but I'll be brief: One of the world's great beaches, white sand, turquoise water. The pools date from the hotel's construction in the 1990's, but they do just fine. And, the pool water is warm. And, as has been stated in other reviews, the staff are unmatched in friendliness and professionalism. I've been fortunate to travel to 28 countries, and this hotel and its staff are the best I've experienced. A gem in the Western Caribbean. Chris W. Rochester, NY
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear Christopher W, Thank you for your kind review. I am thrilled that you decided to come and see that most of our Colleagues have been here for many years and they are "la crème de la crème". Their warmth, genuine care, dedication and passion for hospitality are unmatchable. I am happy that you enjoyed our pools and beach during your stay with us. Looking forward to welcoming you back. Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel used to be the Ritz Carlton, and we’ve stayed here many times. The Kempinski has kept everything the same, and I would say even approved improved upon it a bit. The ambience, the decor, the classical artwork throughout the hotel, and gorgeous marble are unrivaled. The staff is amazing and gracious. The hotel manager walks around daily to check in on everyone to see if we’re happy and if we need anything. The food is outstanding and the prices are very reasonable. Every room has a balcony, and we’ve watched the ocean day and night. This part of Cancun beaches doesn’t have the seaweed problem that you find further south…at the Waldorf Astoria seaweed was particularly gross.. I just love it here
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear kathleenw14534, Thank you for your review, It is a pleasure to read your comments as we all strive to excel in our service delivery and ensure a genuine warmth and care with all our interactions. I am thrilled that you seen some improvments throughout the reosrt and many familiar faces. I am happy you enjoyed the amenities and our culinary experiences. Looking forward to welcoming you back, Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room we stayed in is so beautiful! The service and staff of the hotel is at the high level. Thank you for everything! I am delighted with the hotel and the service in the hotel. The friendliest waiters I have ever met in my life. I recommend it to the everyone.
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear 191mateas, Thank you for your review, It is a pleasure to read your comments and how you enjoyed our resort, I am thrilled that you had a flawless experience and we were able to fulfill your needs and expectations during your stay. We strive to deliver a friendly, passionate, warm and genuine service and I am happy you were able to witness it. Looking forward to welcoming you back, Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I would recommend Kempinski Hotel Cancun to anyone who wants a top-notch vacation and service. The hotel has a beautiful beach that delights with its color. Not to mention food and cocktails. We will be back for sure.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Aref Sayegh, General Manager at Kempinski Hotel Cancún
Responded 2 weeks ago
Dear ivanamS5098WM, Thank you for your review. I am glad that your experience in our resort was top notch and you received the level of service expected. I am thrilled that you enjoyed the amenities that the hotel offers and our food and beverage craftmanship. Looking forward to welcoming you back Sincerely, Aref Sayegh General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$315 - $701 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton cancun hotel cancun, cancun ritz carlton, ritz cancun
FORMERLY KNOWN AS
The Ritz-Carlton, Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
363
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Claim Your ListingKEMPINSKI HOTEL CANCUN - Updated 2023 Prices & Resort Reviews (Mexico)
Frequently Asked Questions about Kempinski Hotel Cancún
Which popular attractions are close to Kempinski Hotel Cancún?
Nearby attractions include H Roof (0.1 miles), Adventures Cancun (0.2 miles), and Playa Ballenas (0.2 miles).
What are some of the property amenities at Kempinski Hotel Cancún?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Kempinski Hotel Cancún?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Kempinski Hotel Cancún?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Kempinski Hotel Cancún?
Conveniently located restaurants include Harry’s - Cancun, Porfirio's Cancún, and Fantino.
Are there opportunities to exercise at Kempinski Hotel Cancún?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Kempinski Hotel Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Does Kempinski Hotel Cancún offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Kempinski Hotel Cancún?
Many travelers enjoy visiting Zona Arqueologica El Rey (1.4 miles) and Scorpion’s Temple (1.3 miles).
Does Kempinski Hotel Cancún have any great views?
Yes, guests often enjoy the harbor view available here.
Is Kempinski Hotel Cancún accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.