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Cheaper
Average
Higher
About
4.5
#5 of 39 all-inclusives in Cancun
Location
4.7
Rooms
4.3
Value
4.5
Cleanliness
4.7
Service
4.7
Sleep Quality
4.5
Looking for a place to stay in Cancun? Then look no further than Fiesta Americana Condesa Cancun All Inclusive, a romantic all-inclusive resort that brings the best of Cancun to your doorstep.
Fiesta Americana Condesa Cancun All Inclusive is a romantic all-inclusive resort offering a flat screen TV, a minibar, and a refrigerator in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.
The all-inclusive resort features a concierge and room service. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Cancun. For guests with a vehicle, parking is available.
Avenida Kukulkan (1.6 mi), located nearby, makes Fiesta Americana Condesa Cancun All Inclusive Hotel a great place to stay for those interested in visiting this popular Cancun landmark.
While visiting Cancun, you may want to try some shrimp at one of the nearby restaurants, such as Lorenzillo's, Harry's Cancún, or Puerto Madero.
During your visit, be sure to check out popular ancient ruins like El Rey Ruins (Zona Arqueologica El Rey), Yamil Lu'um, and Scorpion’s Temple, which are all a short distance from the all-inclusive resort.
We’re sure you’ll enjoy your stay at Fiesta Americana Condesa Cancun All Inclusive as you experience everything Cancun has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Fiesta Americana Condesa Cancun All Inclusive is lauded for its excellent location, vibrant atmosphere, and attentive service, with staff often going the extra mile for guests. While the entertainment, pools, and beachfront are popular, some guests have faced issues like room maintenance and construction disruptions.
Although the hotel generally maintains high standards of cleanliness, reports of inconsistency do surface. Despite the fun ambiance, travelers have expressed concerns over hidden costs and the value for the price, with some finding the hotel noisy.
Location
Convenient
Atmosphere
Lively
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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We have just returned from our 11 night stay at fiesta and had the most incredible stay! The service for us was the absolute highlight of the trip! Everywhere around the hotel was met by incredible service and the most loveliest friendliest staff! We wish we could have remembered all the names as every person we came across was so pleasant! A special mention to the ones we remember - Eddy and Andrew from the entertainment team! Always entertaining! No matter how many people were interacting with them and no matter the weather, they were always doing what they could to make people smile! Nayeli at the Buffett restaurant really stood out for us! She remembered our room number and family name and greeted us with the biggest smile every meal! Leanardo at the Mexican restaurant was so lovely! He was our waiter twice throughout our holiday and was only interested in how our holiday was going and what we had been up to! During our visit to the mexican restaurant, Andre was there making cocktails! The cocktails he made were delicious and it was good fun watching him make them! You could see his passion for what he was doing! He even let my husband make a cocktail! Roberto at the Thai restaurant was very kind to us and had a smile the whole night he was serving us! Mario kept our room clean throughout our stay and always made sure it was the most clean and tidy for us to come back to! Paola at the crepe station!! Made the most incredible crepes and always greeted us with a smile! Fernando and his team at aqua world was very knowledgable and helpful! We booked a couple of trips through these guys and they went above and beyond to try and help us and give us the most information about the trips that were available! 100% recommend the scuba diving through this company :) aqua world is a short walk from the hotel and the scuba team are also very kind and lovely and very knowledgeable and passionate about diving! And finally but certainly not the least, our waiter at the infinity pool, Elmar. Always serving with.l a smile on his face! And remembered what our favourite drinks were throughout the holiday! At times we didn’t even have to ask for another drink to be brought one :) The service at this hotel is amazing and every member of staff are a credit to the hotel :) Food was exceptional! Our favourite was the Thai restaurant! Check in for us was poor. Although it was very fast, we were provided with no information on where we could find the restaurants or bars, only told to visit our room. We wasn’t informed on the QR code you use to find the map and restaurants and how to book tables. We have visited other resorts in Mexico where you are greeted with a welcome drink and given a small tour around the hotel. This for us starts your holiday off in the best way and makes the experience more personal rather than just feeling like another guest. The evening entertainment mostly took place in the lobby bar which is quite small and not big enough to seat everybody in the hotel who wants to enjoy a drink. We watched the fire and fusion show which were both very good. If you are wanting a night filled with exciting entertainment or a vibe to pre drink for example, this is not to hotel to do it. The evenings seem quite chilled at times.
Overall, a very good hotel with amazing quality service. :)
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at Fiesta Americana Condesa Cancun All Inclusive
Responded Oct 13, 2024
Dear Hannah, Thank you very much for taking the time to share such a detailed review of your recent stay with us! It was an absolute pleasure to have you, and we are thrilled to know that our team members made such a positive impression on your experience. We are delighted to hear that Eddy and Andrew from the entertainment team brought smiles to your family, no matter the weather. Nayeli’s personal greetings at the buffet, Leanardo’s attentive service at the Mexican restaurant, and Roberto’s kindness at the Thai restaurant will surely be recognized, thank you for your kind words about their dedication! André will also be thrilled to know you enjoyed his cocktails and appreciated the chance to create one yourself. It’s great to hear that Mario ensured your room was spotless and that Paola’s crepes were a highlight. We are glad to know that Fernando and the Aqua World team helped create fantastic excursions for you, especially with the scuba diving experience. We truly appreciate your feedback regarding check-in and evening entertainment. We are sorry for the lack of information upon arrival and understand how these first impressions can shape your holiday experience. We will be addressing these points with our front desk team to improve the check-in process for future guests. Your input on the lobby bar capacity and the entertainment vibe is also valuable as we aim to enhance our offerings further. Overall, it is wonderful to know that the quality of our food, particularly at the Thai restaurant, and the warm service from our team stood out during your stay. We look forward to welcoming you back for another exceptional holiday soon! Best regards, Sergio Valencia General Manager
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The food is great, you can swim on the beach but a lot of seaweed at first but blue blue clear water. The service was beyond excellent. Everybody is genuinely friendly and does a fantastic job. Everything is super clean and there's a bus right in front of the resort on the street and for 12 pesos with your pain in pesos or one American dollar you can get a one-way bus ride to the different shopping centers downtown. there is no free sunblock on the pool like some other resorts. All the free food is beyond excellent. The music by the pool is fun. We had no problems finding a lounge chair by the pool even as late as 9:30 AM. Gratuities are included in the price but I think tipping for a great service is great. They ask you to wear your mask everywhere except in the pool but no one enforces it but everyone keeps a safe distance. you can book any type of excursion at the hotel and the prices are good. In the morning you can get your coffee from the little coffee service inside the gift shop. Although there are children allowed it is not loud and the rooms are super clean actually the entire resort is super clean. Highly highly highly highly highly recommended and book your shuttle to and from the hotel you'll pay half the price than you would if you get a taxi.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pilar Tapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Jul 21, 2020
Allow me to express my sincere appreciation for writing about your experience at Fiesta Americana Condesa. It is a source of great pride to read that we have managed to create memorable moments for you. I am certain that your comments will be very much appreciated by all involved, as it is always heartwarming to read that your efforts are being reflected in satisfied guests. Thank you for speaking so highly of our service, we are looking forward to welcoming you back soon. Warm Greeting, Pilar Tapia General Manager
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If i could give 4 1-2 stars this resort deserves it. Currently onsite and have a few more days left but wanted to do this review as i cant sleep yet anyway. Staff provides good service, especially the staff at Thai Kunn restaurant, San Telmo and Cevicheria also at concierge’s Fernanda and Luis are amazing and will do their best to provide and meet your requests. Now the reason for 4 1/2 stars is the food, its good but not great - me this probably falls on preference as i am used to having access to great food when we go on vacation. I am talking about the specialty restaurants, but for an all inclusive it is very good we enjoyed it and service was amazing, just that I could have been better. Anyway let me cover the other aspects that make this resort 4 1/2 stars, as mentioned the staff are great and will take care of you. Rooms are spacious and more importantly beds is comfortable and ac blows cold, just make sure balcony doors we really really closed ours were closed and locked but I guess it did not engaged the sensor so room did not cool as ac will not turn on once sensor was engaged worked perfectly. Pool a bit chilly for my liking but you get used to it not a lot of ppl in the pool kids didn’t mind it, be aware that pool closes at 8pm at this time. Beach is perfect no seaweed and nice sand no rocks in the water as some resorts do (thank you everyone that posted this on this site one of the deciding factors for us) as we enjoy being in the ocean water. Think thats it, other than trying the Italian and Mexican restaurants which we will hit up tmrw and the next day, if anything significant will right a review on those. In conclusion, we will be back here again when we come back to cancun.
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Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Mar 13, 2020
Allow me to express my appreciation for taking the time to share your review of your recent stay with us. We are honored to have been your host. Your observations have been sent to the corresponding areas that you were mentioning and to take action in this regard. The comments we receive from our guests are very important to maintain the quality and service. Thank you for mentioning all the aspects of the Hotel that made your stay more comfortable. We would love to have the opportunity of hosting you for many more occasions. Warm regards Pilar Tapia General Manager
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This resort was absolutely incredible! From the moment my friend and I stepped foot on the property we were treated very nicely and were accommodated. The service there is amazing and the workers deserve so much credit for how hardworking and kind they are! They go above and beyond to treat the guests like royalty and make sure that you are having an enjoyable experience. We definitely took advantage of what the all inclusive deal had to offer. The food and drinks at all of the restaurants were amazing! The buffet has a variety of fresh options to chose from and even offers a smoothie bar, omelette making bar, quesadilla bar, and many other options through buffet style. There are actually 2 breakfast buffets you can chose from (one indoors and one by the pool) so you will not have to wait for a table at the one inside since it gets busy around 10am. The resort is extremely clean, has AC everywhere, and you will feel extremely safe walking around at all times. The gift shop has the essentials if you forget to bring things on vacation and has great souvenirs that are reasonably priced compared to other markets in Mexico. The entertainment staff is always up to something to make the guests have a fun and enjoyable time such as dance classes, workouts on the beach and in the pool, margarita tasting, paella tasting, pool games, etc. Once you check in, you will be given a sheet with a calendar of events for the week, all of the restaurant details like dress code, hours, and reservation needs, and other important contact and resort information. My favorite parts of the resort were the beach and pool, the sweet shop by the gift shop that offered homemade crepes, churros, and ice cream options, the swim up pool bar, and the nightly entertainment at the main bar in the lobby. You will not regret booking your vacation here! It is perfect for couples looking for a getaway, families with young kids, and even groups of friends on spring break if you do not want to deal with the rowdy crowds of college students. Overall, I have nothing negative to say about the resort because it was truly an incredible time and I would recommend this resort to everyone wanting to visit Cancun.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip:Garden views can have the best view of the pool and beach without having to pay extra for an...
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Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Mar 18, 2020
I would like to express my gratitude for the time you have taken to share this very detailed review and the valuable comments you’ve provided in it. Thank you for the warm words regarding our staff, service, food and general relaxing atmosphere, which we try to provide to our guests. I am certain that your comments will be very much appreciated by all involved as it is always heartwarming to read that your efforts are being reflected in a satisfied guest that is motivated to return. I have no doubt that your review will be of great help for many travelers while making their decision to visit Fiesta Americana Condesa Cancun. Best regards, Pilar Tapia General Manager
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We traveled as family and friends to celebrate an anniversary and several birthdays, not to mention a bit of reprieve from a typical Michigan winter. After a long day of travel, we finally arrived to our hotel only to be disappointed to learn that although we had reservations, the hotel was 'sold out'. Jesus, the manager on duty, quickly intervened to help remedy the situation. He offered to show us "another room" that might work well for the group. After the chance to see the alternative room, our group was offered the opportunity to stay together in the Presidential Suite! I am not sure how any other room at this resort, or any resort for that matter, could ever compare. The grounds of the resort are beautiful as well. Staff were noted to be working around the grounds and pool areas frequently to ensure their beauty. Staff were wonderful, welcoming, and helpful throughout our entire stay. We had great food in both the buffet style restaurants as well those requiring reservations. One restaurant in particular, El Mexicano, was particularly memorable. Our hostess, Yadira, was very friendly and greeted us with a wonderful smile. The restaurant manager, Hector, was attentive to our group and wanted to ensure our happiness with the food as well as the service. We were spoiled with our ever-attentive server, Alexis. He constantly asked if everything was acceptable and if we needed anything. The chef, Jonathan, prepared amazing food, including the best shrimp any of us had ever had. Words aren't enough to express to all of the staff of FACC how grateful we are all for one of the best travel experiences ever. The only complaint any of us had is that our time spent in Cancun and at this resort is that it wasn't nearly long enough.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Feb 5, 2020
Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our restaurants. I’m very proud of our friendly and efficient staff, so it is fantastic to hear they were able to assist you in making your stay as enjoyable as possible. I am certain that your comments will be very much appreciated by Jesus, Yadira, Hector, Chef Jonathan, and Alexis and all involved, as it is always heartwarming to read that your efforts are being reflected in satisfied guests. We will be looking forward to your next visit to Fiesta Americana Condesa Cancun, do not hesitate to contact us for any assistance in the future. Warm Regards, Pilar Tapia General Manager
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We stayed at Fiesta Americana August 3-8, and we really enjoyed our stay. I never felt unsafe, and the staff all wore masks/face shields. I was even able to register my 4 year old son for the kids club. I would not have gone on vacation if this service wasn't available. Paulina and Jennifer in the kids club are amazing. Right now, due to Covid, they have many precautions in place. The kids all wear masks, and they even have kids masks available if you don't bring them, each child washes their hands and uses sanitizer upon arrival. Only one parent (with a mask) can come in to register their child, which limits exposure to the kiddos there. They do arts/crafts, go to the pool, watch movies, feed fish, and even go see iguanas! My son enjoyed kids club so much, he begged to go back after lunch.
While my son was having the time of his life at kids club, the rest of my friends/family spent time at the swim up bar, where Felix and Rosalindo expertly made us delicious cocktails.
My husband and son ate at the grill by the pool everyday, where David serves up burgers, hotdogs, burritos, and nachos.
Henry and Oscar waited on us at the Ceviche restaurant for lunch. Their service was impeccable. Everything at the Ceviche restaurant is delicious, and you can't beat the view. You can also see the pirate ship/kids pool, if you want to enjoy fish tacos while watching your kids play.
It rained one day during our stay (for the whole day), but we still had a great time hanging out in the indoor bar. Marco was our waiter, and he was awesome. When it rains, the Ceviche restaurant food is served inside (at what would normally be the buffet), and the grill food is served at the bar.
The entertainment is not as good as it was two years ago, but that's understandable considering the hotel is only booking at 30% capacity. They do have live music at the bar.
Most guests adhere to the mask policy, which is expected in public areas (not the pool/beach obviously). There are markers for social distancing, and there is hand sanitizer EVERYWHERE. The host/hostess will take your temperature before seating you at the restaurants. Your temperature is also taken when you arrive at the resort.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pilar Tapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Aug 12, 2020
Thank you very much for this detailed and wonderful review, which I am sure will help all the Tripadvisor community to make the right decision when it comes to choosing the ideal resort for their Family vacation. I am happy to read that your overall stay was enjoyable, highlighted by the service at our Fiesta Kids. As you mentioned, we have put in action sanitizing plans and official health recommendations to be ready to welcome you again and offer you the best experiences. We want you to keep traveling with the same confidence you always had. We are pleased to know that during your vacation you and your family felt safe. I will personally extend your special comments to Paulina, Jennifer, Felix, Rosalindo, David, Henry, Oscar, and Marco for their enthusiastic, warm, and friendly service. Comments like yours motivate us to continue the hard work in order to obtain great results. We look forward to having you back soon. Greetings, Pilar Tapia Genreal Manager
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We have stayed here on other occasions and thought the grounds, food and service were very good. Room 558 was spacious with a gorgeous ocean front view. A special thank you to Edwuar and Brian who were personable and hard workers in the lobby bar. Our favorite restaurant was San Telmo which was the only place where there were reservations. A person needs to go the day before between 2-3:00 to obtain a reservation. JJ was an excellent server. We appreciated the complimentary bottle of sparkling wine and the unique and pretty rice welcome upon our arrival. Of course we will return!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Jan 24, 2020
Thank you very much for this detailed and wonderful review, which help all the TripAdvisor community to make the right decision when it comes to choosing the ideal resort. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food. Please be sure that I will be sharing your special comments with Edwuard, Brian, and Juan Jose Your feedback is of great importance to us, as it helps us create strategies that will help us improve each and every day in the service we offer our guests. It will be great to have the opportunity to welcome you back to your next visit to the Mexican Caribbean. Greetings, Pilar Tapia General Manager
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We had the pleasure of returning back to FA Condessa Cancun for the fifth time midst All the Corona virus craziness. At first we cancelled because the U.S. was requiring a negative covid test for reentering back into th U.S. We got in contact with Fernanda, guest services at FA Condessa who immediately reassured us that the hotel would be providing the test free of charge and they were following strict covid guideline rules with their staff. So, we rebooked it. Upon arrival everything was perfect. We asked for Fernanda, who immediately came down to assist us. She assisted us with check in, restaurant reservations and most importantly the covid test that we were scheduled to receive 72 prior to our departure. The following day after receiving the covid test the front desk concierge printed the results for us. I need to also mention that the hotel offers covid insurance incase you test positive for covid and you need to quarantine. The accommodations provided at this resort is above and beyond my expectations. The staff, restaurants, covid accommodations and disinfecting is above and beyond. At the pool we had the pleasure of receiving services from Jose and Claudia this year. They are hardworking and accommodating to your needs. On our second day, I felt sunburnt and mentioned it to Brian who takes care of towels, anddisinfecting the pool chairs after guests use them and cleaning around the pool area, so guest guests don't fall, to my surprise he immediately came and provided me with an umbrella since he noticed I was covering myself with towels. Not only that day, everyday he saw me for the duration of my trip. We also had the pleasure of having Josue "Chelito" provide us with the best fish lunches daily. Chef Jonathan at the Mexican restaurant made my husband the most amazing Mexican meal we've had in a long time for his birthday. So, sorry for the winded review but, I really hope people consider going to FA condessa for their travel, because they are truly the best in Cancun.
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Date of stay: February 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pilar Tapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Feb 10, 2021
Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests' satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. We are pleased to know that during your vacation you and your family felt safe. I am glad to know that you were pleased with the service of Fernanda, Jose, Claudia, Brian, Chef Josue, and Chef Jonathan. We sincerely hope to have the chance to be your hosts once again. Sincerely, Pilar Tapia General Manager
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We went visited in February for our honeymoon and LOVED it. All of the staff were so incredibly friendly, has great access to the beach, wonderful and large pool area, and very good food. We loved the Cevicheria and ate there almost everyday for lunch. We also really loved the steakhouse and it was worth going the day beforehand and making a reservation. Carlene was especially friendly at the cevicheria and the breakfast buffet. Heraclio was our main server at the pool and provided us with unlimited drinks all day everyday. They were both so kind and were willing to go the extra mile to make our stay wonderful. Our room was great but it was a little confusing to know what type of room you were getting when making your reservation. We were in a Premium Ocean Front room and it had a small balcony that you could stand on but definitely not sit on. The resort was incredibly clean, fairly quiet (though there were more "party" areas at the pool that you could go to), and literally all of the staff went out of their way for us. Will definitely be visiting again!
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Apr 21, 2020
Thank you for having chosen us as your hosts for such a wonderful occasion as was your honeymoon. It’s great to know that Fiesta Americana Condesa Cancun has met your expectations in different ways, such as service, restaurants and the quality of the food. I will personally extend your special comments to Carlen and Heraclio for their extraordinary performance. On behalf of all the staff at Fiesta Americana Condesa, we wish you the best in your marriage. we are looking forward to welcoming you to celebrate your first wedding anniversary. Warm Greetings, Pilar Tapia General Manager
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This was our first visit to Cancun and our first time visiting an all inclusive resort so we had high expectations for our Christmas vacation. We had done our due diligence along with our friends who joined us for the 6 days. First the beach was awesome, clean and plenty of chairs. No waiter service on the beach but the bars are very accessible with a short walk. Lots of daily entertainment and activities by the staff which kept people very entertained. Numerous restaurants near the pools that offered great food and drink. Most of the restaurants had good food at a minimum with 2 that were excellent. First was the Thai Kuh restaurant which serves as morning buffet and evening dinner. We had gone deep sea fishing earlier in the day and brought the fish (barracuda and red snapper) to Chef Luis who offered to prepare a special meal for our group of 11. Awesome experience! They prepared a 4 course meal for us and everyone enjoyed the meal. Captain Jonathan was exceptional in arrange the event for us, Hostess Martha was very attentive, and our waiters, Reyes and Julio, were outstanding. Great Mexican wine selection by Jonathan as well. We ate at this restaurant on four occasions during our stay and were not disappointed. The second was the Italian restaurant, Rosato, which gave us a private seating for our group. Again outstanding service by the wait staff, the chef stopped to check on us during our meal which was outstanding by the way. Can’t say enough about the wait staff at all of the bars and restaurants, they go out of their way to treat you well. Check out Tratorria for very good pizza. A few of us utilized the spa for a massage and it was well worth the money. Eyl gave me a deep tissue massage that was phenomenal. One of the best I’ve had and I would highly recommend her. The hotel is very clean and well kept up. Our room had a balcony that was wasn’t a balcony. It had a railing at the sliding glass door so it was not function. Our room had a musty smell when entering the room so we would leave our sliding glass door open all night and that solved the problem. It was great to hear the waves crashing all night and the noise was minimal. One small complaint about leaving our doors open, for some reason they would repair broken floor tiles around the pool complex during the night. 2am in the morning and you could hear the repair man chipping away at the tile. We just laughed about. Overall it was a great experience. One last thing, if you are doing tours, check out the guys at Aquatours near the kids pool. They were very knowledge, had great equipment and like to deal on multiple tours.
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip:Upgrade. Some balcony rooms don’t have a usable balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PilarTapia, General Manager at Fiesta Americana Condesa Cancun All Inclusive
Responded Jan 13, 2020
Thank you very much for this detailed and wonderful review, which help all the Tripadvisor community to make the right decision when it comes to choosing the ideal resort for their family vacation. It’s a pleasure to know that this experience was a very positive one, highlighted by our great service and selection of food. I will personally extend your special comments to Chef Luis, Jonathan, Martha, Reyes, Julio, and Ely from the Sweet corner, for their extraordinary performance. We are looking forward to your next visit please believe that the most flattering compliment a guest can pay us is honoring us with their return. Best regards, Pilar Tapia General Manager
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Depends on the actual room itself. Ours did not have a balcony, but I would ask the concierge to adjust the room to have a balcony upon arrival. In hopes that they have the availability for it
I hope it’s not too late. There is WiFi within the building, in the pool area it’s slow and sometimes it’s zero connection because of the number of peopl trying to get connected. In the rooms, lobby, restaurants works fine.
There are more places to choose from in the Cancun area.
PRICE RANGE
$314 - $551 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fiesta americana condesa cancun all inclusive hotel cancun, fiesta americana cancun, cancun fiesta americana resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
507
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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