We just returned yesterday from our 19th trip to the FACC, and as always we just had a wonderful time. Since I have written many reviews of this hotel over the years, let me first call your attention to those reviews, as far as more general aspects of the hotel and for pictures, and so I don’t just keep saying the same things over and over, I’m going to devote this review to things which are new, changed, or eliminated from the all-inclusivity of this hotel. First, the hotel renovations which were done over the past few years are all completed now, there is no construction going on any more, and in my opinion the hotel is just gorgeous! I think that almost $30 million dollars was spent on these renovations and it really shows. Our room and everything in it (#667 Sun Tower) looked brand new. We had a nice balcony and patio chairs which were also new. As is the case around most, if not all the Carribbean, Sargassum (seaweed) is everywhere in the (ocean) water. They tried every day to sweep the beach, and I appreciated the efforts, but it is a losing battle right now. We went in the Caribbean one day, but it really wasn’t a pleasant experience. But there is plenty going on every day at the pool, and the water there was just perfect. A lot of people on these reviews single out single or multiple individuals who have provided them service above and beyond what might be expected. While I COMPLETELY respect that point of view, I actually think it diminishes the efforts of those service personnel who are NOT specially named. I can say again, as I have said before on these reviews, that I have never met a single person on the staff of the hotel who didn’t look like they loved their jobs, who weren’t competent at their job, and who didn’t treat my family and I as if we were the reason they do the work that they do. As a small example, we had just gotten to the hotel.. we went down to the pool bar, and went up to get something to drink. Not only did the bartender remember our NAMES, but he also remembered what both my wife and I usually ask for to drink. I really don’t see how they can possibly recall that kind of information with as many people as they must see every year. The booking center for different activities has been moved from the lower level motor lobby where it used to be, up to a desk on the main lobby level. Covid restrictions are no longer in place but are now left to individual choice. Some people wear masks, some don’t. STAFF all wear masks…all the time. A pre-departure Covid test is no longer required for US citizens. I can’t speak to other countries or policies. We ate at the Kalmia and the San Telmo restaurant. I really enjoyed the food at both places. It was clearly prepared with care, and certainly diverse enough for my families tastes. My wife ate most every day at the Chevicheria down by the pool. According to her they make the best fish and shrimp tacos she has ever eaten. We also ate at the hamburger/hot dog stand poolside, and at the little pizza place, also poolside. We thought all of them had great food. People had a tendency to finish their drinks at the pool and just set the cup on the side of the pool and leave it there. Clearly that just left a mess that someone had to clean up. We tried to start a little “trend”: we would go around and pick up the cups, and tell people that if you returned the cups to the bar, the bartender would give you a “free” drink.. ;) By the end of our stay, quite a few others we’re picking up empty cups, so we hope that helped a bit….and it was kind of fun to joke around about it. That’s about it for this time. We are going back in February for Valentine’s Day, and our 20th time to the FACC. We’ve never been during the winter so that will be something new. And in talking to locals, they say it’s just as warm then, and there is no sargassum that time of year. We’ll see ;)

The food is great, you can swim on the beach but a lot of seaweed at first but blue blue clear water. The service was beyond excellent. Everybody is genuinely friendly and does a fantastic job. Everything is super clean and there's a bus right in front of the resort on the street and for 12 pesos with your pain in pesos or one American dollar you can get a one-way bus ride to the different shopping centers downtown. there is no free sunblock on the pool like some other resorts. All the free food is beyond excellent. The music by the pool is fun. We had no problems finding a lounge chair by the pool even as late as 9:30 AM. Gratuities are included in the price but I think tipping for a great service is great. They ask you to wear your mask everywhere except in the pool but no one enforces it but everyone keeps a safe distance. you can book any type of excursion at the hotel and the prices are good. In the morning you can get your coffee from the little coffee service inside the gift shop. Although there are children allowed it is not loud and the rooms are super clean actually the entire resort is super clean. Highly highly highly highly highly recommended and book your shuttle to and from the hotel you'll pay half the price than you would if you get a taxi.

If i could give 4 1-2 stars this resort deserves it. Currently onsite and have a few more days left but wanted to do this review as i cant sleep yet anyway. Staff provides good service, especially the staff at Thai Kunn restaurant, San Telmo and Cevicheria also at concierge’s Fernanda and Luis are amazing and will do their best to provide and meet your requests. Now the reason for 4 1/2 stars is the food, its good but not great - me this probably falls on preference as i am used to having access to great food when we go on vacation. I am talking about the specialty restaurants, but for an all inclusive it is very good we enjoyed it and service was amazing, just that I could have been better. Anyway let me cover the other aspects that make this resort 4 1/2 stars, as mentioned the staff are great and will take care of you. Rooms are spacious and more importantly beds is comfortable and ac blows cold, just make sure balcony doors we really really closed ours were closed and locked but I guess it did not engaged the sensor so room did not cool as ac will not turn on once sensor was engaged worked perfectly. Pool a bit chilly for my liking but you get used to it not a lot of ppl in the pool kids didn’t mind it, be aware that pool closes at 8pm at this time. Beach is perfect no seaweed and nice sand no rocks in the water as some resorts do (thank you everyone that posted this on this site one of the deciding factors for us) as we enjoy being in the ocean water. Think thats it, other than trying the Italian and Mexican restaurants which we will hit up tmrw and the next day, if anything significant will right a review on those. In conclusion, we will be back here again when we come back to cancun.