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Suites Gaby Hotel

Ave Sunyaxche Lote 46 y 47 Mza 2 Supermanzana 25, Cancun 77509 Mexico
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Guests1 room, 2 adults, 0 children
Agoda.com
$25
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Trip.com
$27
$23
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Orbitz.com
$27
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Free cancellation until 09/27/19
Travelocity$27
Booking.com$27
Expedia.com$27
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (56)
360
Panoramas (10)
Room & Suite (104)

About

Location
Cleanliness
Service
Value
Suites Gaby has a privileged location in downtown Cancun, a few minutes walking from the bus station, to the airport, to Playa del Carmen and beach area, a few steps from the main handicraft market in Cancun "Mercado 28", malls, restaurants and bars, their facilities meet comfort for people who want to vacation but also for people traveling on business; rooms have access to free wi-fi, work desk, flat screen TV with digital box for cable channels, air conditioning, electronic safe with lap top capacity, German design windows against noise and electronic locks, Suites Gaby has a restaurant "The Turtle" where we served delicious Mexican breakfasts, free covered parking, free internet is available in public areas, valet parking and 24-hour front desk.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Airport transportation
Concierge
Non-smoking hotel
24-hour front desk
Laundry service
Valet parking
Parking
Free internet
Wifi
Public wifi
Internet
Shuttle bus service
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Room features
Non-smoking rooms
Soundproof rooms
Air conditioning
Desk
Safe
Telephone
Flatscreen TV
Bath / shower
Iron
Complimentary toiletries
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Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Quiet
Languages Spoken
English, Spanish
288Reviews16Q+A34Room tips
Traveler rating
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  • 19
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Popular mentions
I regretfully have to say that I would not recommend staying @ Suites Gaby. The location is good, cleanliness is fine as are the facilities (good aircon, shower & warm water although the tv didn't work). However, the reason I can't recommend this hotel is that I had to pay for a $150 MXN (£6.50) fine for a 'soiled' towel! The only soiling on it was a small drop of blood from shaving & some everyday dirt that is visible when a white towel is used. I was not going to be given any new towels until I paid the 'fine'. Also, the cheaper rooms seem to be near the stairwell which can get noisy as the sound proofing on the door is very poor (big gap between door & door-frame).
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I'm very disappoint with the lack of management in this property, the hotel didn't honor the Expedia reservation for my entire stay (3 nights), I had two standards rooms with queen bed in each room but on my last night I was notified by the front desk person that I have to change my room for two single rooms. I tried to reach the hotel manager but I was told that he wasn't available, shame of them to force me to change the rooms even when I was given the right room during check in. I would not recommend this hotel to anybody due to this issue.
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My wife and I stayed here for one night. We found the hotel to be OK. The staff were friendly and helpful. The cleaning was a bit lax, but not so much that we couldn’t stay. What put us off returning was the COLD shower. Definitely a no no for us.
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The staff was really nice to be honest, but I got bit up and there were mosquitoes in my room. The bed was so sad and not comfortable and the doors are paper thin and you WILL hear EVERYTHING that is going on in the other rooms echoing all throughout the hallway. You will not get peace and quiet here or sleep. It's decently clean but I was not happy there so I left and booked a room at Beachscape, a resort on the beach in the hotel zone. I really don't recommend tourists to stay in downtown. It's not nice.
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My husband and I booked at this hotel due to having only a short stay in Cancun before heading into the Yucatán peninsula. Firstly, if you are staying for leisure, avoid this hotel like the plague. The area is not made for tourists. However, we did not hold this against the hotel as we knew this before we arrived. We were, however, appalled by the customer service offered. Upon arrival after an early flight, we spent more than an hour arguing with reception about whether we had a booking. Despite telling the receptionist, Rebecca, multiple times that we had not booked through the website she kept searching, she continuously told us we were wrong - despite having an email confirming our booking. After more than an hour, a supervisor arrived who found our booking in minutes. No apology was offered by Rebecca who instead laughed at us. The supervisor did offer us a free coffee to apologise for the inconvenience but upon arrival to the kitchen we were told there’d be a 20 minute wait for hot water. Once our coffee finally arrived, we found dead cockroaches under the table. The final straw was when we entered the bathroom and found it was very dirty. This made me decide that for the first time ever (despite having stayed in cheap hotels all over the world) we would leave and book elsewhere. All in all, a terrible experience.
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PRICE RANGE
$26 - $60 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
54
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