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Haven Riviera Cancun

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Carretera Federal 307, Chetumal-Puerto Juarez Km 335, Cancun 77539 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2955)
Pool & Beach (717)
Dining (398)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 249 hotels in Cancun
Location
Cleanliness
Service
Value
Travelers' Choice
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
1,415Reviews411Q+A100Room tips
Traveler rating
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Popular mentions
Jen M wrote a review Yesterday
Corning, New York7 contributions2 helpful votes
+1
Your location Haven Riviera Cancún Carretera Federal #307, Chetumal km. 335, Juárez, 77569 Q.R., Mexico Hotel Jen Saurbaugh 24 points 7 minutes ago Haven resort is our favorite vacation destination! My now husband and I went there for the first time in 2020. From the moment we were dropped off we were impressed. The lobby is absolutely beautiful and and the backdrop is the ocean. We spent an amazing week there and got engaged on our last night. We were married in October of 2020 and took our honeymoon February of 2021. We went back to Haven for many reasons. The number one reason is their hospitality. As soon you walk in, you are greeted by welcoming staff who take your bags and direct you to check in. The check in staff always has a welcoming smile on their face. Then you get escorted to your room with your luggage. They check to make sure the room is to your liking and drop your bags. Every single person you see smiles and asks if you need anything. The pools are amazing!!! We opted both visits for the junior suite walk out infinity pool. Absolutely worth it! You can wake up, walk out of you room with your morning coffee to sun and water with an amazing view. There round infinity public pool was our favorite both times qe have gone. So relaxing and beautiful with a view of the ocean. Beyond that, the best part is the amazing service you receive! This year we met an amazing human being. Her name is Marilu. She was there every day, making sure we had whatever we needed. We got to know her during the week, and learned alot about each other. She was so gracious and had such a sweet heart ❤. She is an amazing person and we hope to see her again on our next trip. We also saw some staff that we met on our previous trip that remembered us this year! Ricardo and Maria! Special special people. All in all, Haven loves up to it's name. It's a Haven to go, relax, receive amazing service, and enjoy. 5 stars from the Saurbaugh's!
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Date of stay: February 2021Trip type: Traveled as a couple
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Active Traveler wrote a review Yesterday
5 contributions
It was such an amazing place, i have never hear about this hotel and enjoy the atmosphere, the place has it's own vibe and teh pace is super safe with the Health and safety measures,,, the pool a great place to stay we enjoy hours there taking and love the staff that always make sure we have something to drink.... the food out of the line, my wife who is always looking for healthy meals, found a lot to eat at the buffet. the rooms were large and we had a swim out room, that was a perfect getaways for me and my wife, hopefully i will be back in the next 4 months for a longer stay.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: look for the swim out rooms it worth every penny you pay.
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Lena S wrote a review Yesterday
London, United Kingdom1 contribution
My friends and I loved this resort!! Food and drinks were wonderful, and the staff was amazing. They made sure we all had the best time possible. In particular, Marilú was incredible. She took care of us while we were at the beach and truly enhanced our experience.
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Date of stay: March 2021Trip type: Traveled with friends
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cmoodytravelyourway wrote a review Yesterday
3 contributions1 helpful vote
We were treated like Royalty everyone was very nice and treated us very well. Very professional staff anything you needed you got. Our favorite restaurant was Olios Mediterranean. The serenity restaurant was great only for Serenity guest, seats were always available, outdoor patio service, right at the Serenity pool. The bar staff was excellent at the pool my champagne glass was never empty, we did tip a lot since the service was so good, it was so deserved. I can't wait to go again with my husband. I travelled with 2 other Travel Advisors to Preview for our Clients.
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Date of stay: February 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Serenity Club Rooms
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1 Helpful vote
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quigley711 wrote a review Mar 2
Detroit41 contributions1 helpful vote
+1
We just returned from a week. First post covid vacation. The resort is exceptionally clean keeping things sanitized and “covid” free The service is outstanding,,,,everyone so friendly from management to groundskeepers,,,,, A few that stood out,,,,,Abraham at the Limes bar,,,,Lalo with his mixologist skills, Marilu at the buffet and many other spots.....our waiter at the Mediterranean restaurant whose name i can’t remember was fantastic also. I’m sure everyone should be mentioned but, these are the ones that provided outstanding service for us. If you are looking for a wonderful 5 star resort,,,,this is the one!!!
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Date of stay: February 2021
Cleanliness
Service
Sleep Quality
Room Tip: Definitely the ocean view with swimout is a fantastic spot room 4007 4008 i think the best
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PRICE RANGE
$274 - $599 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
333
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (2.7 miles), Wet'n Wild Cancun (4.0 miles), and Ventura Park (4.0 miles).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Haven Riviera Cancun have an airport shuttle?
Yes, Haven Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.0 miles).