Haven Riviera Cancun

Ctra. Federal 307, Chetumal – Pto. Juarez, ​​Km 335, Cancun 77569 Mexico
Traveler (6712)
Pool & Beach (999)
Dining (611)

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About

#26 of 284 hotels in Cancun
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.5
Haven Resorts & Spa offers luxuriously superior accommodations and amenities that are sure to make business and leisure travelers alike fall in love with Cancun!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Spanish
4962Reviews681Q+A100Room tips
Traveler rating
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gitahiwilliam wrote a review Yesterday
1 contribution
Overall the hotel is very clean and very new. Food is excellent and also the drinks are excedllent too. The internet service was spotty most of the time during my visit, The ATM machine was out of service during my whole time visiting which was disappointing since you cannot tip the hotel staff. Also the hotel needs more forms of entertainment to keep the party going
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MrBrown0805 wrote a review Yesterday
Chicago, Illinois1 contribution
This was nothing short of amazing. The resort and staff are great. Special thanks to our butler Paco. He is great and made our experience even better. This place rates 10 out of 10. I highly recommend this resort.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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carldhoelscher wrote a review Aug 6
Garden City, Texas1 contribution1 helpful vote
Haven was very nice would definitely return. I wish they had a better selection of premium drinks for the price. Overall we great stay. Now the negative. They have an Aquaworld booth to sell excursions. Use them at your own peril. They left us stranded for 1hour 45 minutes in the hot sun with nothing but excuses while our driver and van sat idle engine running. We thought at least it would be cool inside since it had been running. Nope A/C would only cool down to about 85deg F I would definitely return to Haven but would not purchase a tour from Aquaworld if it had an 80% discount.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Josh S wrote a review Aug 6
2 contributions
The staff are incredible. Tessa at Flavours was always so welcoming, she remembered us everytime, made our breakfast experience! Paco our butler always checked on us, very quick to respond and super lovely. Make sure you bring cash as the ATM was broken for 4 days! So we could not tip :( There is currently some construction however did not disrupt our stay.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jared Lamoreaux wrote a review Aug 5
5 contributions1 helpful vote
The resort is amazing, staff were the friendliest I have ever experienced, restaurants were delicious. Our room staff were amazing, they were very attentive and so friendly. Eat at Agua Bendita, the head waiter (Luis) and our regular waiter (Carlos) were 2 of the most wonderful people.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Callie L wrote a review Aug 5
1 contribution
The manager, Luis Piste, of Agua Bendita was so friendly and cheerful and accomodating! His restaurant was our absolute favorite. His staff was excellent, and our waiter Carlos was the very best! He refreshed our drinks the minute we finished and the food!!! The food was fresh, delicious and our favorite of all the restaurants. Yum-yum!! I’d submit pics of my food but it’s all gone!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David wrote a review Aug 5
St. George, Utah2 contributions
Absolutely a great time! The waiter at the round pool, Rogelio was AMAZING. Not just drinks, he brought us towels! Agua Bendita was a wonderful restaurant! Head waiter, Luis Piste was in charge and on top of everything. And he was gracious to all! Our waiter Carlos was attentive and he brought and served everything perfectly!
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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meganm852023 wrote a review Aug 5
Medina, Ohio1 contribution
Excellent place to go as a couple and friends! It was relaxed but still fun. Not a Spring Break loud place but still plenty of energy, perfect for a romantic getaway and also very fun for our friends group. We loved the variety of pools and experiences at each.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CouplefromIA wrote a review Aug 4
Ankeny, Iowa1 contribution
Great food options. Serenity upgrade was probably not needed because most of the people were at the main pool and the activities/DJ too. The Flavors buffet was great and open to all members. I liked the Serenity only restaurants (2) but I don't think it was essential. The night entertainment was good (burlesque show, Latin show, and free casino night). The rooms were clean. The service was great, very friendly staff all around. I wish they served poolside food snacks at the Serenity pool and had daily special upgraded drinks for the Serenity pools to make it more appealing. Otherwise, the Serenity pools were very quiet. Easy to get drinks and dinner reservations. Make Hibachi reservations days early in case there is a wait because only one long table. We went during "slow and hot" season- August 2023. I would bring a mist fan next time and fill with cold water for the very hot days when sitting on the side of the pool. They offered cold/scented face towels poolside but only once which were very nice and would have liked more. The rooms were very quiet and beds and pillows very comfortable. The water on the outdoor jet tub didn't get hot (was luke warm) but was ok since it was so hot out that day-90 degrees. The main pool was very warm (almost too warm for the hot days) but nice for night swimmers...yes, the pools were open 24 hours! The tacos and guac were fantastic. Would recommend overall.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gus D wrote a review Aug 3
2 contributions3 helpful votes
We went to this resort on August 1st and please be aware that this is the worst time to visit Cancun due to heat and humidity. The reason I chose this resort was because they have very nice swim-out suites. And that didn't disappoint, they do have very nice suites with Infiniti pools; we enjoyed that. However, the beach was just dirty and not very good looking with a lot of seaweeds. The food at this resort is not good. We went to Tahani and Vista restaurants and they were disappointing. We ordered food through room-service and it was bad plus it took so long to be delivered that we had to call asking about our order. The chefs in this resort just don't use spices at all! DO NOT TRY THEIR GUACAMOLE The resort layout is weird. We had to walk long distances between one site and another. This was to be fun if the weather was good, but it was not fun in that very humid weather. What made it even worse is that we were encountered by Goannas. YES, very big lizards (10x bigger). We didn't like that, and I was personally very concerned of these big creatures every time I walked around the resort. That wasn't pleasing. They didn't refill the snack bar or fridge when they cleaned the room. We had to ask for a refill. Also, this resort has NO night-life. For that, we chose to book a night out at Xixomilco (Mexican Party) that turned out to be the worst experience of our entire lives. DO NOT GO THERE. Do Not Trust AMSTAR representatives. AMSTAR is a company that books all the activities for you inside the hotel as well as airport transportation. They might try to sell you an activity, but please research about the activity online before you book it. We had a good time at the pool as this resort offers 3 big pools, but that was about it. Aside from the pool, and swim-out suite, nothing else is good in this resort. However, for the price we paid, IT WAS NOT WORTH IT!
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Date of stay: August 2023
Location
Service
Sleep Quality
Room Tip: Swim-out suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Guest Service- Haven Riviera Cancún, Atención al huésped/Recepción at Haven Riviera Cancun
Responded 2 days ago
Dear guest, Thank you for sharing your experience about your recent stay at our wonderful hotel, Haven Riviera Cancún. We appreciate your comments regarding the beauty and structure of our swim-out rooms and pools. We regret that your experience at our resort was not satisfactory. Your feedback is very important to us, and we will take your comments into consideration to improve our services. We work daily to keep our beaches clean; however, being located in front of the second-largest coral reef in the world, the issue of seaweed is a natural phenomenon, as well as the presence of iguanas and other animals in their natural habitat. We value your observations about our gastronomic offerings, which are fundamental pillars of our company. We will strive to improve and provide a more pleasant experience for our guests. We are saddened to hear that your experience at Xoximilco was not entirely to your liking. Please note that our hotel guests have the freedom to book through Amstar or any other company, as it is not a service provided by the hotel. We appreciate your preference and hope to have the opportunity to welcome you again in the future and provide you with a more enjoyable experience. Sincerely, Guest Services,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€308 - €479 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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HAVEN RIVIERA CANCUN - Updated 2023 Prices & Resort Reviews (Mexico)

Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Ventura Park (4.1 miles), Xoximilco Cancun by Xcaret (2.8 miles), and Wet'n Wild Cancun (4.2 miles).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Arrecifes - Nizuc Brazilian Restaurant/Moon Palace.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.2 miles).