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Haven Riviera Cancun

Ctra. Federal 307, Chetumal _ Pto. Juarez, __Km 335, Cancun 77569 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 03/27/22
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Free cancellation until 03/28/22
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Official Hotel$424
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (3954)
Pool & Beach (768)
Dining (537)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#19 of 269 hotels in Cancun
2021 Travelers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Airport transportation
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
VIP room facilities
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Good to know
Languages Spoken
2565Reviews533Q+A100Room tips
Traveler rating
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Popular mentions
Brian M wrote a review Yesterday
2 contributions
Love Haven, service is awesome, bars are great. Especially servers at Limes bar, Santos and Mauricio are there best. Shows are fun, rooms are comfortable and pools are awesome, love it here! Restaurants are also amazing, nothing bad to say about this place!
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Date of stay: January 2022Trip type: Traveled as a couple
1020ice wrote a review Yesterday
Selbyville, Delaware31 contributions25 helpful votes
My husband and I stayed at Haven Riviera November 29 through December 20. It was the first time we have ever been on a vacation for three weeks and it was incredible. I loved that the resort was so close to the airport. It was about a 20 minute ride. As usual, Cancun Reliable Transportation was an excellent way to start our vacation. We stayed in room 6302 which was perfect. A corner room with a southern view of the long pool and a partial view of the ocean. The room was very comfortable. We had some minor issues that were addressed immediately. Not worth detailing. With the exception of one day, we stayed by the long pool. The infinity pool water is warmer, but it was also more crowded. We were able to walk laps in the pool a couple times a day. We did go to the round (quiet pool) one day. I just preferred the seating we had at the long pool. Quite honestly, both pools were quiet. The only time the long pool was less enjoyable was when a wedding party of 60 took it over. Yelling, cussing and just overall bad behavior. Being there for three weeks enabled us to become good friends with many of the employees. By the pool, Jesus and Jarlin are the pool concierges. We were always greeted with a big smile and asked if we needed anything. If you want to make a reservation for dinner, they can help you. Olivia, Angie and Ernesto took great care of us making sure we always had a drink in our hands. We had Tervis tumblers with us which keeps drinks colds. Make sure you ask for a Mexican Guiness shot. I introduced a lot people to it. Paco, Paolo and Pamela were always enthusiastic organizing the activities in the pool and on the beach. We had breakfast every day at the buffet. We looked for Felix each morning. He always had my grande mimosa for me. Antonio and Chris were also very attentive. We had most lunches at the buffet as well. I loved the taco bar. You could get chicken grilled and then add what you wanted. Always good. Some days, we enjoyed the bbq outside the Italian restaurant for lunch. Dinner at the buffet really needs to be improved. There was no variety that I could see. Most resorts have theme nights. We enjoyed the Italian restaurant. Reuben and Ismael were great. Freddy and Burgos were very attentive at the Mexican Steakhouse. I highly recommend the shrimp tacos. We enjoyed our meals at Olios. We only went to Satsu once since my husband is not a fan of that type of food. The sushi was really good. Oscar and Javier, the food and beverage managers, made sure we had wonderful experiences at the a la carte restaurants. It was a real pleasure to meet Fernando, the hotel manager, and Anna, the concierge manager. Covid testing was very organized and speedy. I am definitely ready to return to Haven. We have been to about six all inclusive resorts, and this was definitely the best.
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Date of stay: December 2021
Sleep Quality
Sunshine592830 wrote a review Yesterday
1 contribution
Ocean view room was amazing. I could watch the ocean from my bed. Dinners were fantastic loved all the food. Every staff member said hola and were so friendly and accommodating. Great relaxing vacation!
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Review collected in partnership with this hotel
Date of stay: January 2022
Sleep Quality
Callie M wrote a review Yesterday
Arlington, Texas4 contributions
My husband and I had the most amazing Honeymoon at Haven in October 2021! It's a new resort and absolutely gorgeous. It was a easy, short drive to and from the airport. We've been to one other adult only all inclusive in the Riviera and it was also a good time but Haven really exceeded our expectations. It luxurious and smells of essential oils as soon as you walk in! The decor and design of the lobby and resort in general is a great mix of upscale, relaxing, cool and easy. We got the ocean front jr suite on the second floor and it was amazing. Wonderful shower, there was even a builtin bluetooth sound system in the bathroom, which was a great detail. We were able to watch the sunrise over the water from bed. Beach area is nice, they do a great job maintaining the seaweed, it's still there which is understandable but the beach is very clean considering. The outdoor tub on the balcony was a nice touch! Both pools were beautiful, we didn't have to fight anyone for chairs or day beds, everything was very clean. Staff was helpful! I felt that the bartenders at the pools could have been more engaging/upbeat. My husband and I agreed that was the only thing that the other all inclusive we went to did better than Haven. Our experience with restaurant staff however was outstanding, in particular we had a great experience at Olios, the Mediterranean place. It requires reservations and book early because its popular but do not miss out on this place! We loved it so much we went twice. If you truly love and appreciate food, do the Chefs Table!! Each course was displayed beautifully and explained and it was just the best experience. Can't say enough good things about Andres, Felix, Amalio and Ezisua! Haven would be fun with a couple of friends but it definitely has a "couples" vibe. We went to the nightclub, Moons, it was a good time and had a fun DJ but if you're looking for a party resort this one might be a little too chill for you. It was a perfect mix for honeymooners I would say! The spa was everything I needed it to be an more. Husband and I both agreed that next time we go we will start every morning with the Water Journey at the spa, we were sad we didn't realize how awesome it was until the second to last day! Do it!! Husband booked golf which was not on site but about a 10 minute shuttle and very convenient. Course was super nice, new, the pro shop was still in construction when he went but over all he loved the experience. Covid testing was on site but took forever even if you have an appointment you'll have to wait, we almost missed an excursion waiting to get tested so I'd say that process could be a little more organized. We had a butler which came in handy a couple of times, but we felt like we should have utilized her more - we just didn't know what to ask of her. Maybe a little more explanation on the butler service would be helpful. Overall - Amazing place, we will definitely be back!
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Date of stay: October 2021
Sleep Quality
Shawn K wrote a review Yesterday
Prince George, Canada4 contributions3 helpful votes
We just spent 7 days at this amazing resort! From check in to check out the staff were friendly, efficient and welcoming! We had a swim out room in building 6 which gives us total privacy from the rest of the resort. It had a combination of sun and shade throughout the day. The room was large, well laid out, clean, fresh and the bed was extremely comfortable. The mini bar is customizable, but premium liquors are not an option. Crown Royal was unattainable and impossible to get anywhere on the resort. There are also no snacks in the mini bar, but 24 hr room service is available! The pool is great! Marilou and Eli were our servers and were fantastic! Friendly, efficient and eager to please! Can’t say enough great things about theses 2 staff members! The restaurants are also great! We ate at the steakhouse twice, Italian once, Satsu Asian twice and Olios Chefs Table is a world class experience! The breakfast and lunch buffets were good. There is no dinner buffet. Room service is excellent! The coffee bar is also a big hit! The beach was cleaned several times throughout the day and seaweed was never an issue! The sand is fine and felt fantastic! We never had an issue getting loungers buy the pool or on the beach. Evening shows were to be as expected. The performers try hard and they were entertaining. Shopping is lacking at this resort. Premium Canadian whiskies are nonexistent. Overall, a fantastic resort to relax at! We would return!
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Date of stay: January 2022
Response from Marketing Coord, Promocionar at Haven Riviera Cancun
Responded yesterday
Thank you for your review! We appreciated you taking the time to let us know about your experience with us, very happy to read it was a nice one. We will pass on your kudos to the team and will be looking forward to your return, stay safe!
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$274 - $599 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (2.8 miles), Wet'n Wild Cancun (4.2 miles), and Ventura Park (4.1 miles).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.2 miles).