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Haven Riviera Cancun

Ctra. Federal 307, Chetumal – Pto. Juarez, ​​Km 335, Cancun 77569 Mexico
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Traveler (7994)
Pool & Beach (1052)
Dining (645)

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$602
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#9 of 29 resorts in Cancun
Location
4.6
Cleanliness
4.8
Service
4.7
Value
4.5
Haven Resorts & Spa offers luxuriously superior accommodations and amenities that are sure to make business and leisure travelers alike fall in love with Cancun!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Airport transportation
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Trendy
Romantic
Languages Spoken
Spanish
4.5
4.5 of 5 bubbles5,891 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Haven Riviera Cancun is celebrated by guests for its location that combines seclusion with airport convenience, though beach cleanliness sometimes falls short. The resort's amenities, including diverse pools and the exclusive Serenity Club, are popular for their luxury and variety, despite mixed opinions on value and food quality. While the vibrant atmosphere receives accolades, noise levels can be a concern. The service is overwhelmingly commended for its attention to detail, and the rooms earn praise for their space and comfort, though some maintenance issues are noted.
Location
Secluded
Atmosphere
Lively
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Relaxing
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Michel1961 wrote a review Yesterday
Gatineau, Canada141 contributions
+1
The Haven Riviera Cancun is a fairly luxurious adults only all-inclusive resort located between Cancun and Puerto Morelos. It is of Modern/Contemporary design with three distinctive pool areas and a pretty nice beach (generally clean, sandy, no rocks). We had booked a Serenity King bed suite with partial ocean views and were upgraded to ocean front without asking. Very nice. It’s a quiet and relaxing resort, compared to similar places in Cancun or Playa del Carmen. One should note that there is nowhere to walk to from the resort, which is isolated at the end of a long driveway. I strongly suggest Serenity level bookings. You get better rooms, better service and a wider selection of restaurants and pools. We appreciated the Serenity bar and lounge. Our butler (Charlie), one of his colleagues (Nacho) and our maid (Daphne) were particularly good but pretty much all the staff was nice and professional. Our suite was fresh and clean with only a few little neglected aspects (no towel bar on our deck while all other suites had one, paint drops on the floor and stone baseboards in the bathroom, the tv essentially does not work because the wifi is too weak). It was wonderful to sleep with the huge patio doors opened with the sound of the waves. Daphne and our turndown maid left flowers and little towel sculptures almost every day. My wife got special treatment on her birthday with a towel “cake”, petals and a nice chocolate cake. The pool areas are all very nice, with plenty of chairs, bed and other cabanas. We favoured the round pool and the Serenity pools. We did not use the center or “party” pool, which seemed nice if you like that kind of thing. As with most resorts, people have a tendency to reserve spots early. Restaurants were generally nice to fine with the exceptions being the Italian restaurant (Vora Mar), which was pretty sub par (really cheap ingredients for the antipasto, tepid lasagna, very ordinary fish) and the Serenity exclusive Tahani, where they need to look up tagines and Indian food). At Olios, our waiter was a good Sommelier as well and very friendly. The food was excellent. Agua Bendita, Satsu, Moccacino (good coffee), and the buffet were also highlights for us. The few stores are nice. We did not stay up for the nightly games and entertainment or use the spa. One should note that cell reception is close to nonexistent on site and the wifi is weak and spotty but, that’s not why we were there. All-in-all, the Haven is a fine resort for adults and couples that offers a good variety of food and amenities. Strongly recommended.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Do not plan on strong cellular service or good wifi.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luis M wrote a review Yesterday
2 contributions
Everything at this resort was top notch. From the food to the drinks, everything was served with a wonderful attitude from the employees. We booked a swim up pull which was worth every dollar we spent. Only thing I would recommend for guests thinking of staying here, is that the beer selection is nonexistent. All bars just have a selection of modelo or corona light. Otherwise, everything at this resort was perfect.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Evy S wrote a review Yesterday
1 contribution
Nice quiet resort , good for relaxing ! The beach and ocean was full of seaweed and the water pretty dirty but we enjoyed the sun and the pool. Little bit of problems with the room but it worked out in the end . Paloma , the server was great , very nice attitude and very friendly, she made sure all our girls had a drink in their hands at all time :)…same with the other servers at the pool and beach . We had a big group of girls , we all left happy !
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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melgrooms wrote a review Yesterday
Akron, Ohio1 contribution
My boyfriend and I recently stayed at Haven fir 4 days/3 nights. Our only complaint was not staying long enough. The grounds are gorgeous. Everything is clean and beautiful. We went Feb/Mar a day the weather was amazing. We loved that each pool had a swim up bar. We stayed in the serenity section and loved all the extra amenities it came with. The food is awesome, lots of gourmet and regular less gourmet options. This set the bar extremely high for our first vacation together. The bed was so comfortable - we both have issues sleeping through the entire night but we got a good 8 hrs each night there. The balconies are beautiful, and so peaceful to watch the ocean if you have an ocean view.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Crystal wrote a review Yesterday
2 contributions
Haven is absolutely beautiful and the staff were amazing! Especially Manuel at Olios! The food at this resort was some of the best we have ever experienced! We stayed in a swim up ocean front and loved every minute. Would highly recommend Haven Riviera Cancún!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rozann T wrote a review Mar 3
1 contribution
We did the Serenity package and I highly recommend that, especially if you are in the older generation. Our butler was Nacho and he did a great job! He made our trip a lot easier. The hydrotherapy is very nice and my husband enjoyed the golf. I loved the variety of pools. Some quiet and some busy! Loved walking on the beach in the mornings.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Be sure to reserve your pool chaise early morning. Do Serenity upgrade. Olio’s was our favorite...
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Taylor S wrote a review Mar 3
1 contribution
We had an amazing time at Haven! It was beautiful, relaxing, and the best food I’ve had at an all inclusive. It’s quite and secluded, my husband and I are 28 and we’re definitely on the younger side but we didn’t mind at all!
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Cruiser800510 wrote a review Mar 3
1 contribution
Have no complaints. Staff was enjoyable, food was great, and the views are beautiful. Prior to our trip I had read that the beach had an odor and was covered with seaweed. I found that to be untrue. Often walked on the beach and did not smell any odor. There was very minimal seaweed. We will be going for a second trip.
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Review collected in partnership with this hotel
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Laura S wrote a review Mar 3
2 contributions
Lovely hotel, very tastefully decorated. We stayed in one of the Serenity buildings, great thing to have the serenity pool and the concierge service. Our concierge, Sara, was very attentive and efficient. Everyone is very kind and worried to make your stay a great one. Special mention to Jesus, the host from the buffet restaurant, always so cheerful and welcoming. On the things to improve, I personally found the music in the main pool too loud and the food in the theme restaurants a bit average considering the price of the hotel but aside from that, definitely a place to go back too.
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Date of stay: February 2024
Value
Location
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Trip type: Traveled as a couple
Room Tip: You better be at the pool by 7 tops if you want to find a chair!
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Thomas A wrote a review Mar 3
Stonehaven, United Kingdom58 contributions
Have been to Sandals resorts 12 times, but recently their standards of service have fallen a lot, whilst their prices have risen dramatically. As a result, we decided to try Mexico for the first time. After much research, we decided to go to the Haven Riviera Cancun. This was a great decision. The hotel in every aspect was fantastic. Can't see us ever going back to Sandals after such a fantastic holiday at the Haven Riviera. The hotel was far cheaper & far better than our recent Sandals visits. It was only a short taxi ride (20mins) from the airport. The hotel was absolutely imaculate in every way. Every part of it was spotlessly clean. Great selection of restaurants with fantastic food for every taste. We stayed in a Serenity, one bedroom, Ocean Front room. It was fantastic. Biggest room & balcony we have ever had. The staff were the best ever. They were all so helpful & polite & nothing was too much problem for any of them. In particular, our Butler, Gabriela was the best. No matter what we asked for, it was duly organised & we were updated immediately through Whatsapp. She helped make it, an even better holiday. Thanks Gabriela for all you did. We aslo loved Tessa who worked in the Vista restaurant. She was a joy. The nightime entertainment was excellent, with different shows in the nightclub every night. Would we return to Mexico? Definitely. Would we return to the Haven Riviera Cancun? Definitely, because of their high standards in every aspect.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$367 - $742 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HAVEN RIVIERA CANCUN - Updated 2024 Prices & Resort Reviews (Mexico)

Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Ventura Park (4.1 miles), Xoximilco Cancun by Xcaret (2.8 miles), and Wet'n Wild Cancun (4.2 miles).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Zen Restaurant.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Haven Riviera Cancun have airport transportation?
Yes, Haven Riviera Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.2 miles).