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Haven Riviera Cancun

Carretera Federal 307, Chetumal-Puerto Juarez Km 335, Cancun 77539 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3212)
Dining (398)
Room & Suite (381)
What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/25/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#24 of 260 hotels in Cancun
2021 Travelers' Choice Best of the Best
Haven Riviera Cancun is an exclusive adults-only, all-suite, all-inclusive beachfront resort. Located 15 min SE of CUN airport, latitude °20.94 -87.30 between Cancun & Playa del Carmen, horizontal beach front hotel design facing the Caribbean Sea. The hotel has 333 units with king size beds, personalized mini-bars and aromatherapy, swim-out rooms, around the clock concierge and room service, 5 restaurants, 2 snack bars, 9 bars including 2 swim-up bars and a full-service spa; offering personalized services and luxurious amenities. The Serenity Club offers beachfront accommodations added VIP amenities, services and facilities.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Airport transportation
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
VIP room facilities
Flatscreen TV
Laptop safe
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Room types
Non-smoking rooms
Good to know
Languages Spoken
1658Reviews460Q+A100Room tips
Traveler rating
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Popular mentions
samyesing93 wrote a review Yesterday
Jacksonville, North Carolina2 contributions
We just returned from our trip to Cancun and we had the most amazing time. Haven is a beautiful all-inclusive resort and perfect for a couple wanting to get away from the hustle and bustle. This is our first trip to Cancun and we couldn’t have picked a better resort to spend my birthday. Luis, our butler made sure we were well taken care of during our entire stay making sure everything was perfect. We had a junior swim up and Fernando checked on us several times a day while Jennifer kept the drinks coming….let me say the pool and bar service was on point! We were able to eat at all 5 Restaurants and the food was absolutely outstanding with my favorite being Olios….and my husbands favorite, the lunch buffet at Flavours. After dinner we enjoyed spending our time at Limes Bar. Abraham was not only entertaining, but he concocted some awesome cocktails and is one of the best mixologist we have ever met. We HIGHLY recommend you book your next Trip to Haven! WE DID!!!
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Date of stay: June 2021
Room Tip: Awesome Food and Service
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Alyce N wrote a review Yesterday
1 contribution
Here as apart of an arts and music festival. They rooms are spacious, with a clear ocean view. The resort has plenty of dining options for whatever you have a taste for. The cocktails need some work, the quality of the food overshadows the lack of good bartenders. The spa services were excellent, especially they hydrotherapy treatment. The spa manager Liliana was great. She has a beautiful spirit and will greet you with a smile and patiently explain all the services they provided. This is the perfect place relax and to do absolutely nothing
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Date of stay: May 2021
Haley C wrote a review Yesterday
1 contribution
We absolutely loved our stay at Haven Riviera Cancun! We booked the Serenity Club Junior Suite with an Ocean Front. It rained 4 of the 5 days we were in Cancun, but the trip was still excellent. From the minute we arrived at the resort, the staff was top-notch with excellent service. LUIS was incredible and he is highly recommended. Both pools are great, one is a party pool white the other is quiet snd relaxing. We recommend putting in a reservation for the Asian restaurant if you plan to visit. Breakfast had MANY options to meet every dietary restriction. Besides that- this resort is huge, and there is plenty to see. We will definitely be back sooner than later!
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Date of stay: June 2021Trip type: Traveled as a couple
easyrider_1234 wrote a review Yesterday
Blue Bell, Pennsylvania182 contributions65 helpful votes
overall very nice resort with great staff - as you see in my title the seaweed is out of control so be aware you aren't going in the ocean. but 2 very large pools overlooking the ocean, good restaurants, lots of bars, everything new Things we liked - serenity club - liked the oceanfront room and exclusive vista restaurant - entertainment staff - Vanessa and others - we enjoyed studio 54 show & karaoke - butlers - Alejandro and Fernando excellent to deal with, - poolside waiters - Ernesto stood out - restaurants - vistas, mexican steakhouse, asian, olios tasty food gym & spa - i used the gym every day - coffee/desert shop - good ice cream & coffee - we used this 2x day every day Things we did not like serenity lounge - there is one off the lobby but just for checkin and questions but long waits lots of times with only 1 person working room service - at times they didn't pick up at all plus no snacks except chips beach seaweed mgmt - lots of seaweed but no real modern removal process bottom line - we enjoyed haven, some small issues but i think this due to coming out of covid - the upgrade to serenity club was well worth it if only for the oceanfront room. - the room in bldg 4 was modern, nice, quiet, great view, great bed, large bathroom, the place is in great shape and the staff is top to bottom excellent
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Date of stay: June 2021
PG wrote a review Jun 17
Chicago, Illinois2 contributions7 helpful votes
I highly recommend this hotel if you seek a modern/chic vibe that's all inclusive and adult only. I've visited Cancun plenty of times but this was my first visit to Haven and I was not disappointed at all. I learned the hotel is only 2 yrs old and it's obvious bc it has a very modern look and feel to it. It's evident that a lot of detail went on to designing both the interior and exterior of the property. There's really nothing bad I can say about the place other than the food, although not bad the least bit, can be a little better. I mean everything had good taste to it but I guess a little variety doesn't hurt. Same goes for the music. I'm a fan of deep house music so I can listen to it for long periods of time but I can understand that it's not everyone's first choice. Then again the concept of the hotel is a chill, kick back, and relax type of experience so the style of music played only makes sense. Unfortunately the weather wasn't the best during my visit bc I rained almost daily but that was at the hands of mother nature. Regardless it was still an excellent time and it was largely due to the staff. I mean talk about working non-stop for very long hrs and with a smile on your face. Can't stress enough how much credit these employees deserve so I have to name a few that I was fortunate to meet and let the world know: Josue, Petro, Luis, Eduardo, Alberto, Gaby, Mauricio, Oswaldo, and Jose all provided 5 star service. Not once did these servers ask anyone for a tip and yet their service was excellent. That said, I noticed so many people didn't tip and although it is an all inclusive restaurant and we all have different financial circumstances, tipping just one dollar goes a long way for these people. That's just my humble opinion. Anyway, can't leave out Yair, Paola, and the rest of the entertainment crew. They too were great, especially Yair, he's a cool, funny and personable character. The HR dept. at this hotel knows how to choose its employees. All in all, if you're looking for a nice relaxing time at a beautiful hotel with good food, good music, and an excellent staff, I highly recommend Haven Riviera Cancun. For the money I think it's a bargain compared to many other hotels I've visited in the past. Don't think you'll be disappointed.
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Date of stay: June 2021Trip type: Traveled as a couple
$274 - $599 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Haven Riviera Cancun
Which popular attractions are close to Haven Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (2.8 miles), Wet'n Wild Cancun (4.2 miles), and Ventura Park (4.1 miles).
What are some of the property amenities at Haven Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Haven Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Haven Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Haven Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Haven Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Haven Riviera Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Haven Riviera Cancun have an airport shuttle?
Yes, Haven Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Haven Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Haven Riviera Cancun offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Haven Riviera Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (8.2 miles).