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The Grand At Moon Palace

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Carretera Cancun-Chetumal Km. 36.5, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Dining (1488)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand At Moon Palace
Updated 07/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars; a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, The Grand at Moon Palace Cancun has endless options for wholehearted enjoyment, and much more.
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Room & Suite (194)194
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot tub
Lazy river
Infinity pool
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:Package deal
10,310Reviews1,735Q+A100Room tips
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Popular mentions
Wagner3180 wrote a review Yesterday
Ozark, Missouri2 contributions3 helpful votes
We have traveled to the Grand for many year, but twice this year, once in March, coming home when Covid was just hitting the USA and then again in October, both times for 3 weeks. The cleaning crew at this resort was cleaning all the time, we always felt safe as far as Covid went. The reason we return to The Grand at the Moon Palace is because of the wonderful staff that makes us feel like family starting with the one that makes all our reservations for us before we even get there, our DC Alejandra V. We do not have to worry about a thing, we have our dinners, spa, golf everything is ready for us they whole trip. Fernando our pool DC at the Wellness pool is very friendly and outgoing. Butlers Rodrigo and Kenya took very good care of us our whole trip, especially during the hurricane!! Jose Meneses at the Grand Lobby bar can not be more gracious and outstanding. He goes out of his way to make special drinks naming them after our Granddaughters. We look for Miguel Can, Miguel Aguilera, Elana, bartender Gamilio, We love the resort, but we really really love the people that work there, they make it very special for us.
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Date of stay: October 2020
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Andrea S wrote a review Nov 27
4 contributions
Last night here at The Grand, and it was a great vacation. 1) Ernesto at JC Steakhouse was amazing! 2) Santiago at Jade was an all-star! 3) Natali in the spa is a goddess & has magic hands and elbows. 4) 99% of the staff are incredibly friendly, hospitable and so accommodating. 5) The best bartenders on the entire resort were McGiver & Adolfo at the Cusco pool (closer to The Grill). Those guys went out of their way for the guests, and remembered many of their drinks. 6) Housekeeping are the unsung heroes, our room was always immaculate, as were the grounds. 7) Tavola: Otavia Emilia pizza, Ravioli Sardinia, and the olive loaf bread were my favorites. 😎 Loved the fresh pita bread and Kalamata olives at Habibi. 9) Macaroons, Mojitos & mudslides are life. 10) The Playroom, Wired Lounge and Waterpark are great if you’re traveling with teenagers. I’m not gonna say it was perfect, there were a few blips on the radar, but very few over eight days. And certainly nothing that was worth mentioning. We have loved every minute of our vacation! Oh, and we did the Dream Art photoshoot. Not gonna lie, it was expensive, but so worth it. Our kids are 17 and 13, so smiles don’t come easily when a camera is out. Book this vacation and know you’re going to have a blast!
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Date of stay: November 2020Trip type: Traveled with family
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Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded yesterday
Dear amjcsparks; Thank you for taking the time on sharing your comments regarding your recent stay at The Grand at Moon Palace Cancun and for making us part of your vacation. Moreover, we are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. We hope to have the opportunity to host you again in the future in order to create another wonderful experience. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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Marilyn P wrote a review Nov 27
Boston, Massachusetts12 contributions15 helpful votes
I traveled during COVID and was very relieved by the safety measures the hotel had in place. Had a great time even with weather challenges (rain). Actually rather enjoyed a decreased level of occupancy . Everyone at the Grand enhances your stay, a few staff I would love to mention are Ramonado at Cusco who made our dinner more enjoyable. Our waiter at Cielito Lindo was Jesus who guided us through the menu and with his suggestions made our experience exceptional, one of the best meals I’ve had in a long time. Travola is always a winner , Iran and Miguel are the BEST. The Caribbean restaurant is a hidden jewel, Israel the restaurant’s manager was kind enough to ask the chef (Carlos) if he would make us Paella and he agreed. Later that day we were treated to a special meal that was just fabulous. The Caribbean restaurant has great wait staff like Gustav and Jacqueline. Arturo at the grand buffet was great fun. The bottom line is every single staff will go out of there way to make your stay perfect and memorable.
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Date of stay: November 2020
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Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded yesterday
Dear Marilyn P; We appreciate taking the time in sharing with us your feedback as it is extremely important to us. We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again very soon! Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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Imbilly wrote a review Nov 27
1 contribution
We arrived a week before Thanksgiving and the hotel was fantastic - there was no crowd in restaurants, pools, theater, beaches and social distancing was well followed. But things went south during Thanksgiving. I guess part of reason is that they closed Nuzic and route all Nuzic bookings to Grand which makes Grand at more than 85% capacity during Thanksgiving week. As the result, everywhere is crowded and under staffed at Grand. Waiting time was more than 2 hours at restaurants, reservation system was malfunctioning, pools, lobby, bars are full of people. To us, we didn't have turn down service last night, which isn't a big deal, but when we come back from a day trip at 4:30pm today, we were shoked to see our room isn't cleaned (the clean room signal was on when we left). I wouldn't give 4 stars if the staffs were not making extra effort. Every staff here are friendly, professional and hard working and their efforts are being recognized and appreciated. But it feels like wrong decision was made by the hotel that overcrowded the Grand without proper staffing and enough room for social distancing.
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Date of stay: November 2020
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Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded yesterday
Dear Jim F; At The Grand at Moon Palace, we are committed to providing quality service that exceeds the expectations of our guests and we sincerely regret reading the comments you mention in your opinion as it is definitely not the great experience that we work on. It is worth mentioning that we have implemented safety and hygiene measures in our facilities and you can be sure that we have followed the guidelines established by the Quintana Roo State Government, as well as that we operate with the occupancy percentage allowed by it. You may be confident that we remain at your service and we would like to have the opportunity to welcome you. Cordially, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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Doug W wrote a review Nov 26
2 contributions2 helpful votes
All I can tell you that ALL of the staff at the bowling alley is Amazing... I literally say ALL because it was from the front desk to the bar to the servers were great.... I highly suggest going there!!!! Cheers... Doug Walker (aka Candyman)
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Date of stay: November 2020
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Response from social media Palace Resorts, Propietario at The Grand At Moon Palace
Responded 2 days ago
Dear 483dougw; It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We very much appreciate your recommendation and we hope to see you again very soon. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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PRICE RANGE
$450 - $861 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
1316
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Frequently Asked Questions about The Grand At Moon Palace
Which popular attractions are close to The Grand At Moon Palace?
Nearby attractions include Xoximilco Cancun by Xcaret (2.1 miles), Wet'n Wild Cancun (3.4 miles), and Ventura Park (3.4 miles).
What are some of the property amenities at The Grand At Moon Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Grand At Moon Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand At Moon Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Grand At Moon Palace?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Grand At Moon Palace?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at The Grand At Moon Palace?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand At Moon Palace have an airport shuttle?
Yes, The Grand At Moon Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand At Moon Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand At Moon Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand At Moon Palace?
Many travelers enjoy visiting Zona Arqueologica El Rey (7.6 miles).