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The Grand At Moon Palace

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Traveler (3394)
Dining (361)


Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations, each with double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Mexico. Over-the-top amenities are included for everyone, including the state-of-the-art Playroom, complete with bumper cars, for kids; a lounge designed just for Teens, a huge variety of upscale dining options and bars, not to mention world-class entertainment and nightlife. With the added indulgences of an Awe Spa® for hard-core pampering, an incredible Bowling Alley, and the Jack Nicklaus Signature Golf Course within nearby reach, The Grand at Moon Palace Cancun has endless options for wholehearted enjoyment, and much more.
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Property amenities
Room Service
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport Transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Golf course
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
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Traveler rating
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Popular mentions
We stayed at the grand at moon palace in January 2019 for a wedding and it exceeded all expectations. It was by far the best all inclusive we have ever visited. The hotel itself is huge and beautiful! The spa was gorgeous and I had the best massage there. The food is also good,
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Hotel's Favorite
We are 6 days in to our 4th trip to the Grand. This place which has always been great somehow keeps getting better. We were a little worried about coming here for Christmas as we thought it might be too crowded. We were wrong. Definitely more busy when we were here in July,
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Response from TheGrandatMP, Director General at The Grand At Moon Palace
Responded Dec 29, 2018
Dear toddd154, Thank you so much for your preference in Palace Resorts. It is a pleasure to exceed your expectations and to definitely make you feel just right at home during your current visit to the Resort, having you currently fon the 6th day. It is a pleasure to know that you are also a member of the Palace Diamond family! We are honored for your trust and confidence in making this your home in Mexico. Thank you so much for highlighting the service and the amenities available during this week, which is indeed one of the most important ones here. It is rewarding to read so many incredible aspects of the first-class service available and particularly the professionalism of Kenya and Mario, being so amazing with you. This is your home away from home and we will be always delighted to have you back. Cordially, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun
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This resort exceeded my expectations! Service was excellent and resort was beautiful. My kids loved the water park and the playroom. Great choices of restaurants. We loved the boulangerie - What a treat! We played tennis, swam laps, participated in pool activities. Activity
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Review collected in partnership with this hotel
great venue for business conference or family getaway; all the facilities you could ever imagine; the usual __++ many amazing restaurants to choose from. great attentive staff Juan and fella with green sunglasses (Hjiko?) at the flowrider are awesome; Emmanuel and Rodrigo at
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We had a wonderful experience with the romantic dinner. Beautiful ocean front view and six delicious courses. Many thanks to Geronte and Salvador Leiver. Our wonderful attentive waiter Leo and the amazing chef Victor.
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Album Categories
All photosTravelerDining Pool & BeachRoom & SuiteFamily and Play AreasBusiness Center & Event Rooms
Depends how far you want to walk and which building your room is in. There are some rooms really close to the beach and others far.
0 votes
Dear Taraculp, Thank you for your preference. Please note that on the first floor, kids between 0 to 8 years must be accompanied by an adult, kids from 8 to 17 years just the first time. We remain at your service. Cordially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor!
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Dear MarklZ904, Thank you so much for your preference. Swim Up Suites are located in buildings 89 and 93. We invite you to download our Official Palace Resorts App. It has a lot of useful tools for you, such as pre-check in, restaurant menus and reservations, resort map, daily activities, nightly entertainment, spa menu, room key, room service and more. It is available now at Play Store or Apple Store. Cordially, Carlos Cañedo Social Media The Grand at Moon Palace Cancun
0 votes
Dear Angela M, Thank you for your preference. Please be sure we accept both currencies and we also have money exchange. While gratuities are included with your stay, you may choose to provide an additional tip at your convenience. Warm Regards, Carlos Cañedo Social Media The Grand at Moon Palace Cancun → Follow us here on TripAdvisor!
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"Beautiful rooms. "
"Best views from 2nd. and 3rd. floors."
"Great clean rooms "
"They don’t have enough king beds and oddly try to join two queen beds but the center console and plugs and lighting get messed up. "
"The rooms at the Grand are very well appointed, spacious and well maintained. Minor faulty items were taken care of ASAP."
$489 - $1,172 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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