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Armar House, All-Inclusive, a W Hotel

Boulevard Kukulcan Km 12, Zona Hotelera, Cancun 77500 Mexico
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Marriott Bonvoy
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#90 of 268 hotels in Cancun
Located on the ever vibrant beaches of Cancun. Our promise? Make you experience a bold and breathtaking escape. Experience Mayan culture by exploring nearby sites. An alternate escape route is found by night time, when epic parties come alive at lively clubs and bars. Make your escape plan and kick back in great fashion we´ll take care of the rest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Evening entertainment
Airport transportation
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Nightclub / DJ
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Neck massage
Steam room
Waxing services
Adults only
24-hour security
Baggage storage
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Cable / satellite TV
Complimentary toiletries
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Languages Spoken
English, French, Spanish, Portuguese
Hotel links
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1199Reviews258Q+A95Room tips
Traveler rating
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Popular mentions
Neil P wrote a review Apr 2021
Houston, Texas843 contributions216 helpful votes
For now stay away. We booked many months in advance. We called several times to make sure the construction was on schedule. Two weeks before our trip they let us know they would not be open and would either move us or refund our money. Too late to change we accepted the alternate lodging. Another dozen calls ans emails later we finally had a reasonable room but not close to the package we had paid for. Marriot is simply not ready so don’t book till they are up ans running smoothly
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Date of stay: April 2021Trip type: Traveled as a couple
4 Helpful votes
FancyGancy wrote a review Mar 2020
Toronto, Canada12 contributions3 helpful votes
Hotel's Favorite
I was there the week last week of February... I had mixed feelings when I arrived because the many reviews I read but let me tell you my time there was GREAT! The room was amazing with an amazing view, very clean and cleaned every day (aside the days I didn't want them to celan). You get a mini fridge with a few snacks (cookies & chips) and 3-4 beers, stocked up every day. Restaurants were delicious, there is a lot of Mexican theme food but HEY "you are in Mexico so..." and I am Mexican as well so for me the food was DELISHUS! Overall staff was so attentive, very helpful, quick and friendly but I got to do a SHOUT OUT to Sergio (Captain) & Andres (waiter at restaurants), they went above and beyond for us!; also shout out to Marbella (waiter at beach), she was the most attentive wait staff at beach. The pools were very clean and I really liked how they have the whole polls/beach areas set up. I love the beach and I spent my whole time by the beach but the cabanas by the pools look amazing and so fun, lots of young people with a great energy and ready to get the part started! Cabanas at the beach are free but I believe cabanas in the pool area have a minimum spend over the weekends, just ask! Overall I had an amazing experience, I do want to come back and I will and 100% recommend this place! Kudos to Melody Maker staff & management!
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Date of stay: February 2020
Sleep Quality
Room Tip: Worth paying the little extra for an amazing view.
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2 Helpful votes
CarlyD wrote a review Feb 2021
1 contribution5 helpful votes
Rating 3 stars for the solution to the issue, not the resort itself. As a previous reviewer posted, this hotel is currently closed. From what I understand Marriott purchased it and is making major upgrades which weren't completed in time for their planned reopen. We had mid-Feb booked since October as I received an email with an amazing rate offered given its a brand new all inclusive. About 4 weeks before the trip I received an email from Marriott stating it isn't open yet with options to 1)cancel entirely and refund any prepaid (we didn't prepay) or 2) honor the same rate once they open if we travel before Dec 31 2021, or 3) stay for same rate/dates booked at a different all inclusive. They only offered 1 hotel option that I researched and wasn't happy with either the quality of rooms in comparison and that it looks like more party style than a than relaxed vibe for a 40-yr old couple. I just learned today that this hotel is/was purchased by Marriott so makes sense they sent us there. Anyway, I wasn't thrilled with the communication by Marriott on the closure/rebook (an email that almost looked like spam) but I'd rather be redirected than go to a place that isn't ready for me to enjoy. I thought the 3 alternatives were reasonable but would have liked to have a selection of 3 hotels to move to. In this covid world we need to have some understanding of uncertainty and changes, it's not ideal but businesses WANT to be open and are doing all they can with these challenges. Hoping to get to Armar House this fall with my credit and will report back!
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Date of stay: February 2021Trip type: Traveled as a couple
4 Helpful votes
Katie H wrote a review Jan 2021
1 contribution3 helpful votes
My husband and I booked a trip over spring break to this property, but we were just informed last week that they will not be open that week. They canceled our reservation and said they would rebook us at a different resort which is not a Marriott property. When we were told this, we asked if we were going to be receiving a comparable room since we had originally paid for an upgraded room at the Marriott property. After over a week of trying to get our reservations booked at the new hotel, with little to no help from the hotel staff, we finally found out that the room we will be booked in is nowhere near the quality of room we paid for originally. When trying to call Marriott’s customer service, we were told that they cannot help us, and we would have to talk with someone at the hotel in Cancun. The hotel is not willing to help or assist us in getting a comparable room at this new hotel. We are loyal Marriott customers, but this entire experience has us wanting to switch loyalty to another hotel chain. We have received little to no help trying to rectify this situation even though they are the ones who cancelled our trip. Customer service has been awful, and I would not recommend booking here or any other Marriott property because of it.
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Date of stay: January 2021
2 Helpful votes
Marlie wrote a review Mar 2020
2 contributions14 helpful votes
I stayed here for my birthday and was thoroughly disappointed. This can be a really nice hotel but it has poor management, poor decisions and A LOT of missed opportunity to gain loyal customers. First- the hotel representatives try to jip you on the room rate if you book online claiming an hourly exchange rate instead of daily. No one else did this and it was a complete hassle when checking in. The rooms are nice- I stayed in one of the suites with the bathtub on the balcony, ocean view. BEAUTIFUL view and love the double sinks. BUT the lighting sucked, especially when trying to get ready and do makeup. The shower doesn't have enough drains to actually empty the shower and the glass window has a handle and it made it seem like we could open the door to the balcony (there is a second drain just next to the bathtub) but we learned that we couldn't. Basically, even after opening the shower drain all the way there's usually leftover water from our shower the day before. The plumbing is weird- if you flush the toilet you hear the water gurgle in the sink. Ew! We made friends with another couple here who ended up getting trapped in their room on the 9th floor. Maintenance in the hotel came and literally chopped open the door! Now for the entertainment- First- THEY CLOSE THE JACUZZI AT 6PM!! They close the second floor pool at 6PM!! they close one pool bar at 6:30/7PM and they close the second one minutes later. The worst part? THEY CLOSE THE POOL AT 8PM. And I literally mean guys come and KICK YOU OUT OF THE POOL!!!!!!!!! They have a night club in the hotel but there is no DJ... it's preselected music that the bartender selects... boring. There is only 1 pool table and people tend to stay on it for a long time. Might as well wait in line. The spa is nice but don't expect the best deep tissue massage of your life. They offer couples massage and Facial- yea, it's not a facial. It's more like "I am going to rub some crap on your face for the last 5 minutes and wipe it off". If you have actual knots in your body- do not go there expecting the massage therapist to actually pay attention to them. One almost took out my spine. The only thing that kept me at that hotel was the ALCOHOLIC BEVERAGES. The one thing they did right is bartend and offered good service for the most part by the pool and restaurants. oh! THERE IS NO PARTIES at the beach or pool. THIS HOTEL IS FALSELY ADVERTISED. POOR PLACEMENT, POOR MANAGEMENT DECISION MAKING, FAULTY CONSTRUCTION IN SOME AREAS. Needless to say, this is probably a good hotel for families and older vacationers who don't want to spend the extra time by the beach/ pool/ partying/ DOING ANYTHING FUN.
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Date of stay: March 2020
Room Tip: Ocean View is amazing sleep with the balcony door open and listen to the waves crash.
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11 Helpful votes
$206 - $1,397 (Based on Average Rates for a Standard Room)
ME Cancun Complete ME All Inclusive
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Armar House, All-Inclusive, a W Hotel
Which popular attractions are close to Armar House, All-Inclusive, a W Hotel?
Nearby attractions include La Isla Shopping Village (0.3 miles), Cancun Wax Museum (0.3 miles), and EL Sol de Cancun (0.1 miles).
What are some of the property amenities at Armar House, All-Inclusive, a W Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Armar House, All-Inclusive, a W Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Armar House, All-Inclusive, a W Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Armar House, All-Inclusive, a W Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Armar House, All-Inclusive, a W Hotel?
Conveniently located restaurants include Umami, Restaurante Chianti, and KAI.
Are there opportunities to exercise at Armar House, All-Inclusive, a W Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Armar House, All-Inclusive, a W Hotel have an airport shuttle?
Yes, Armar House, All-Inclusive, a W Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Armar House, All-Inclusive, a W Hotel have airport transportation?
Yes, Armar House, All-Inclusive, a W Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Armar House, All-Inclusive, a W Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Armar House, All-Inclusive, a W Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.