Ok where do I start. This hotel is absolutely amazing. Before I left I was very sceptical to book it as some of the reviews were scaring me but I am so glad I took no notice of them. I believe these people had grudges or were very entitled. I stayed here from the 23rd to the 29th and stayed at room 3007, this room is probably the best room the hotel has to offer. Right outside the famous cancun sign and an amazing sea view. I'd recommend paying that little extra for a sea view room. The staff were absolutely amazing, from check in to check out was really easy and simple. Kevin and Paul who checked me in were really nice and friendly. The manager Yeing was the most amazing human being. She was so sweet and friendly. Always asking what I needed. She even offered me a late check out which was very considerable. She needs a promotion ASAP. Let's not forget about Luis from the restaurant. He was so nice and would never allow u to get up. He would do everything for you. The food tasted great so would recommend an all inclusive. The pina colada was the best. The only thing I would say they need to work on was the entertainment. It was all in spanish. They have 4 different pools that you can just lounge on. They also have lounges on the beach where you can do sailing, jetski and other things. As to conclude, when u get there look out for yieng and Luis from the restaurant and I guarantee you that you will have a good time…
The staff are very welcoming, Saulo, Alex, Hannia and Estaban were great fun and made us feel included! Loved the volleyball every day ❤️ Amaziny Bar staff especially Pedro ! Overall a brilliant holiday thank you so much!!
In my opinion, the best restaurant on the hotel with the best bar service by Marco Valle, who is also the best bartender of Cancún... must visit this great, pacefull and cool place where u can stay all your hollydays
Our stay was amazing, but the best part was the attention in the food place and with the Mr. Marco Valle, the Barman on the Cielito Lindo restaurant. Mr. Marco has the best music (reggae, ska, rock), attention, jokes and good vibe. If you visit Dos Playas, your first visit it must be to the bar with Mr. Marco for a Piña Colada. ✨
Carlos, Alberto, and Ismael were wonderful! We thoroughly enjoyed our evening at the Tai restaurant in Dos Playas. The chicken and the dessert were absolutely delicious! We will definitely visit again soon!
Having a lovely time at the Hotel Franda Dos Playas! I've really enjoyed the beaches, relaxing pools and food! In particular the food and drinks at the Thai restaurant were the highlight! I loved the house cocktails and chicken curry! A big thank you to Carlos, Alberto and Ismael who were exceptional!
Very nice service in the Thai Restaurant. Carlos, Alberto and Ismael were so nice and attentive. The best food in the restaurant, no doubt. Its by reservation though, so make sure you make your reservation ahead of time. Highly recommend getting the guava house drink!
I enjoyed myself at Hotel Dos Playas. It’s close to the Ferry and it’s on the ocean side. The beach area is nice and clean. The service was excellent. They have shows every night. I had a lot of fun with Esteban, Saulo, Alex, Hannia, and Jose. That was my favorite show, they had me laughing!
We went second time to Mexico,this time was huge disappointment. Very dirty hotel, after complain to Love holidays they send as to another room which was smaller and felt like panishment. Staff speak very little English, in hotel mostly Spanish speaking people. We felt like isolated and discriminated! Food wise names in Spanish unable to understand having food allergy struggle every day. Food was good. Plates always dirty. The burgers looked terble and taste similar. No choice in drink bar at all just beer and tequila and vodka plus rum. Plus some blue and red additives. Entertainment in Spanish language unable to participate. Do not listen to staff.... Buy little gifts from the people walking on the beach, much cheeper. Prices for gifts in town horrendous, like little magnet 7 dollars, shirt 25 dollars.. The trips overpriced.... The explore one is good. The coco bongo is overpriced and not fun at all as long you are on the dance floor. VIP and rest of it is froud. We paid for it and spend the whole time on chairs. Not allowed to go on dance floor. Next to hotel 5G towers and Internet quality so bad. Generally do not recommend the hotel at all. Unable to uplode pictures, as a hotel I would be asheme!…
WARNING TO ALL!!! PLEASE DO NOT BOOK!!! TRUST THIS REVIEW!!! I booked two weeks with all inclusive at this resort. The food is really disgusting!!!! You can not eat it. I expect at least decent food as I booked this vacation to relax and not worry about eating. This is one of my worst bookings ever. I have email formal complain directly to the hotel but I did not get any reply. I will take this matter further and post on social media everywhere. This hotel resort is to be avoided. Nothing is as advertised. The positive reviews which says otherwise are not true. Believe me I do not complain and I never leave review. However, travelling form far and being hungry for two weeks it is not a joke. I would not give any stars to this review.