Well, where do I start? KEEP LOOKING!! That’s the best advice I can give anyone…… it all went wrong as son as we arrived! On arrival we checked in as normal that was fine, staff wouldn’t stray from their script to answer any questions- fair enough you have to get through a lot, however….. after checking in we asked about the bar and restaurant as was thinking it’s been a long (10 hour flight and 2 hours waiting for baggage) and could really do with a sit down to unwind and a drink before going to the room. “NO this is not possible “ (it’s only about 8pm) you need to get a wrist band to go to bar” ok where do we get that? You pay for all inclusive to be able to use the bar and restaurant (40usd each a day) I just wanted a drink why can’t we just pay at the bar, “ we don’t do that here” so that was a no as it doesn’t say ANYTHING about this on the website. -Talking of websites pay NO attention to the pictures they have on their, they are very well doctored and amended to look stunning ( come on we all have done this on instagram I should have spotted it sooner and really wish I had)- So we decline and was going to go to the room Instead only to be told to wait….. what we had to wait for was hilarious, a security guard took us to the room, in all honesty I thought he was going to carry bags up all the stairs he made us go up and down but no not in the slightest he was showing us the room! Well let me tell you about this room… THE ROOM- The room was absolutely disgusting, it was dark, dirty, falling apart and I don’t want to talk about the bathroom, we looked at each other and said “No, we are NOT staying in this” so we said the the gard who was showing us about the 3ft by 3ft shoeboxe of a room that we want to go back to reception- for some reason (language barrier maybe) he just kept showing us the fridge, that’s lovely I said but it’s dirty much like the rest of this room (over looking the reception and car park with a small window on each wall that didn’t open! We walked off leaving the gard to play with the fridge (each to their own I guess) and went in reception to change rooms as we are not staying in that room after all the money and travelling (the room wouldn’t even get 1 star in the uk), we was met by a member of staff eating something which was all over his face (nice look lol) and explained the situation he looked at us like this was an absolute shock and had never heard anyone say the rooms are awful (however after we had a proper dig around at reviews we found them, lots of them all saying the same this “ it’s a sh*t hole”! The receptionist told us they are fully booked so can’t move (absolute nonsense as we always asked if we wanted a double or 2 singles but in the space of 5 minutes they were fully booked). Ok so I was tired, hot and getting rather bored of repeating the fact that the room was unsatisfactory, so I agreed to stay in the room until check out time (11 in the morning) and getting a new room in the morning (or so I thought). So after gingerly getting into the lumpiest bed I’ve ever slept on and trying hard not to need to use the bathroom, was woke and went to breakfast…. BREAKFAST- what a disaster that was it was only open 15 minutes before we got there and was decimated! Hardly anything there for the average person and as I anticipated (hence the reluctance to shell out for a all inclusive band) Nothing for vegetarians only some warm fruit with added flies (once again I’m vegetarian so flies are definitely not on the menu, thank you), coffee and a banana it is then- coffee was absolutely disgusting wasn’t even warm it was cold and takes like dirty river water. After that fantastic filling breakfast we went to reception to change room only to be told we had to wait until 3 for check in time! WTF? Surely if a customer is not happy with the service or services the company would like to pull out a few stops and make it a bit pleasant for you!! No not at all they were not helpful or happy about changing the room, so I asked for the manager- well she was a sour as the yogurt they was trying to serve for breakfast- wasn’t helpful, apologetic or even bothered that a customer was not completely satisfied, in fact, she just scoured us across the desk and told us that the company only does wristbands they don’t do pay as you go, and that was the end of that! So before I really kicked off and got kicked out of an awful hotel in the middle of nowhere and a country I didn’t know I walked off and went to the beach ( without a towel as the took the tickets back from us until check in time like I was going to steal the cheep towel) and sat in the very humid sun, without the ability to even get a drink (as we don’t have an all inclusive band on), THE BEACH- if it wasn’t for the amazing beautiful sea and the small beach I think I would had took my chances in the wild that stayed in that place any longer than I had but it was definitely worth it and something the hotel didn’t have a monopoly over so that was a bonus. Hours passed and we finally went to reception (still no shower after the long flight and hot days) at 3pm to check in to the new room, THE NEW ROOM- was a tab better than the last as it had a balcony and working air conditioner and was a little cleaner (still not great, but better). All showered and ready to unpack and unwind this is the point in time that they decided to start drilling in a room underneath somewhere and a guy with a loud speaker also wanted to join in with his shouting about boat parties in the car park next door. So not only was it very noisy and still dirty and run down I couldn’t deal with going back to reception and feeling like I had put everyone’s life into a massive inconvenience so tried to tune it out, in the end give up and went back out to the beach for a nap. Later that night after we found our way around town to get some dinner and relax we come back to the hotel for the evening and to finally after two days of barely any sleep and early night to start tomorrow as a nice new day! That was promptly interrupted after a few hours a room below us, decided they would have a party with some other guests, loud music, shouting the girls screaming (I was young once and probably was a bit loud too but would always be aware of the fact that it’s a hotel and people maybe sleeping) so we knocked on the door to ask them to keep it down and was met with loud cheers and another guy (who had apparently come to ask them to chill and keep the noise down). The American guy who wasn’t even in that room he was in a different room but was outside the door of the “party room” and insisted on having a go at me because I wanted them to be a bit quieter and more respectful of other guests (like me sleeping), he was becoming very rude so sent for security to rectify this situation, they did not let’s just say that, the American guy just kept shouting and being an absolute idiot and getting rattled because we wanted someone else to keep the. Noise down, after he did a lot of shouting he then said to my husband “what are you a f*cking retard”!! I was absolutely disgusted and was very angry now but the security guard just laughed and stood there watching like it was a bloody Netflix special so a walked away before I give the guy a Glasgow kiss with my husband back to the room with continued abuse from the guy about us being British and not knowing anything about anything and the funniest part of it was the fact that he added that I didn’t even speak know how to speak English (both born in the uk and speak very well and have done since birth thank you)!, We then spent the remainder of the holiday out of the hotel and away from this nightmare of a place, ignorant customers and incompetent staff! Tried to enjoy what was left of the holiday and do same days out and find some relief from the hotel and we managed to do this without the help from the sour patch staff and finally started to enjoy the holiday (3days in), HOWEVER! We did not get one night of decent sleep in the hotel it was impossible with the drilling, banging, man with the loud speaker and people dragging chairs across rooms for no apparent reason! So No, I definitely do NOT recommend this hotel, pick another one, there and hundreds more around the place, the hotels on both side looked very nice so maybe try them, it’s can’t be any worse than this one! So to the general public who are looking for a nice getaway, hang in there you will Find it, this clearly isn’t it but you will find it. Unless you are looking for something for Halloween or maybe even to send a disliked mother-in-law, just don’t tell them And switch your phone off it will be hilarious and the worst this you could do! Before you reply with that standard response “thank you for your comment…… nonsense maybe the owner should take a few hours to read these reviews and maybe take some action!…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.