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Hotel Dos Playas Beach House

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Hotel Dos Playas Beach House
Hotel Dos Playas Beach House
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1,093 Reviews from our TripAdvisor Community

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Showing 568: English reviews
Oxford, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'll start off with a few of the good points about this hotel. First of all the location was absolutely perfect! Right on the beach, not too far away from bars/ restaurants and clubs but far enough away that its not very noisy at night and you can get a good sleep. Every single member of staff at this hotel... More 

Helpful?
Thank nicolefenn1994
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

We really appreciate your review and description of facilities, rooms and location of our property which meets the basic standards of a 3 stars hotel. Our guests selects Dos Playas due to its economy rates and an excellent quality/rate ratio. That means our guests are looking for nice accommodation at an affordable price, without luxury or high expectations during their... More 

San Diego, California
1 review
1 of 5 stars Reviewed July 18, 2016

Pros: Cheaper hotel on the cancun strip. Free parking available. Lots of places to lounge around on the property. Drinks are decently cheap. Cons: Room was shabby and worn down. Balcony door would not lock and when we alerted the hotel, they stated maintenance would be right up to fix it, but he didn't show up for the entirety of... More 

Helpful?
Thank alexiss102016
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

We appreciate your time to post this review that allows us to clarify a few points. We have 2 different room categories, "super saver" and "standard", each with a different rate. I guess you booked the first type, based on your comments. We regret that the maintenance staff did not take care of your request when you first asked for.... More 

Travelers are raving about these Cancun hotels

1 review
5 of 5 stars Reviewed July 9, 2016 via mobile

I visit the hotel with my family this year. It was great. The service is really nice and the staff team was so much friendly, you could see that they love their job to them and could also inspire others good for specials. One person that I never forget is Jonathan. He was the best guy that I meet in... More 

Helpful?
Thank Pia T
Jose Maria P, Director de Relaciones Públicas at Hotel Dos Playas Beach House, responded to this review

Dear Pia, Greetings from Dos playas Cancun Hotel! Thank you so much for choosing our resort to spend your family vacation and for your great comments about our staff assistance, and the facilities. Nothing makes us happier, than to learn that the service provided was surpassing expectations, and our guests receive the quality service they deserve. We truly hope to... More 

Tyler, Texas
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 9, 2016

I stayed in this hotel with my family from Sat. June 4- Wed. June 8th, and I must say it was definitely an eye-opening experience. The pictures somewhat show what you will see while you're there, but for the most part, it's different than what you see on the internet. The rooms were "eh" and the hospitality could have been... More 

Helpful?
1 Thank Jazmine A
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

Thanks for taking the time to post your review. We are not sure about the meaning of "eh" as you mentioned in your comments. The Riu Peninsula, next door, is a 5 stars hotel and as you probably know, we are the preferred options for guests in a budget who want to save some money and enjoy other activities while... More 

staffs
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 21, 2016

was expecting a fortnight on a construction site!! had a great holiday due mainly to the staff ,without exception they were the most helpful crew I have ever experienced .a must go site for all ages a little Spanish helps a lot

Helpful?
Thank tonythetigerStaffs
Jose Maria P, Guest Relations Manager at Hotel Dos Playas Beach House, responded to this review

Thanks a lot for your objectivity in your comments. Our staff is happy to know that you had a good experience during your staying at Dos Playas More 

Hamilton, Ontario, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 17, 2016

this is my 5th time to this property. I was surprised by the recent upgrades. the front lobby is quite spectacular compared to the crowded area that it used to be . very modern!!when I left last february they were installing a new covering/roof to the outdoor sitting area of the restaurant. great idea.. but they also installed roll up... More 

Helpful?
Thank Barbidauhl
Mississauga, Canada
1 review
5 of 5 stars Reviewed April 22, 2016

my friend and I have never been to Mexico before and it was a great experience!! from the time we checked in to the time we left all the staff members treated us with smiles and courtesy. Abraham from the front desk helped us with our rooms when we needed to change it on our first night and was helpful... More 

Helpful?
Thank Ashley W
1 review
3 of 5 stars Reviewed April 21, 2016 via mobile

We just returned from a weeks stay and we noticed some positives from our stay 4 yrs. ago, and some negatives as well. The good news is that management realize they are limited in what they can do, and there is progress. The oldest section of the resort has to be closed down, it's really not even a one star... More 

Helpful?
Thank Michael S
Jose Maria P, Director de Relaciones con Clientes at Hotel Dos Playas Beach House, responded to this review

We really appreciate te objectivity of your comments and will continue to improve the quality of services and facilities of our property for a better experience of our guests. We hope to have you back at DOS PLAYAS soon!!! More 

St-Jerome
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 18, 2016

We arrived late due to our flight. The man at the desk was miserable. When we got to the room, the air conditioner was not working. We had to go back to the lobby, and he eventually sent up maintenance, who had the remote for the AC and tv. Bedsheets were old and torn, we had to put the second... More 

Helpful?
1 Thank 63ml12340
Jose Maria P, Director de Relaciones con Clientes at Hotel Dos Playas Beach House, responded to this review

We regret that your experience at Dos Playas was not satisfactory. Based on your comments, it seems that you booked a "super saver" category room, with a really low rate and more austere that the standard shown on the net. If you want the towels to be changed, they must be placed on the floor. At Faranda Hotels, sustainable, responsible... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (48)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Internet
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Hotel Dos Playas Beach House

Address: Blvd kukulcan km 6.5 | Hotel Zone, Cancun 77500, Mexico (Formerly Dos Playas Hotel Cancun)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $55 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Dos Playas Beach House 3*
Number of rooms: 145
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Hotel Style:
#53 Spa Hotel in Cancun
#62 On the Beach Hotel in Cancun
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