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Dos Playas Hotel Cancun

blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
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Dos Playas Hotel Cancun
Dos Playas Hotel Cancun
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1,058 Reviews from our TripAdvisor Community

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Showing 566: English reviews
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I visit the hotel with my family this year. It was great. The service is really nice and the staff team was so much friendly, you could see that they love their job to them and could also inspire others good for specials. One person that I never forget is Jonathan. He was the best guy that I meet in... More 

Helpful?
Thank Pia T
Tyler, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 9, 2016

I stayed in this hotel with my family from Sat. June 4- Wed. June 8th, and I must say it was definitely an eye-opening experience. The pictures somewhat show what you will see while you're there, but for the most part, it's different than what you see on the internet. The rooms were "eh" and the hospitality could have been... More 

Helpful?
Thank Jazmine A
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Thanks for taking the time to post your review. We are not sure about the meaning of "eh" as you mentioned in your comments. The Riu Peninsula, next door, is a 5 stars hotel and as you probably know, we are the preferred options for guests in a budget who want to save some money and enjoy other activities while... More 

staffs
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 21, 2016

was expecting a fortnight on a construction site!! had a great holiday due mainly to the staff ,without exception they were the most helpful crew I have ever experienced .a must go site for all ages a little Spanish helps a lot

Helpful?
Thank tonythetigerStaffs
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

Thanks a lot for your objectivity in your comments. Our staff is happy to know that you had a good experience during your staying at Dos Playas More 

Hamilton, Ontario, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed May 17, 2016

this is my 5th time to this property. I was surprised by the recent upgrades. the front lobby is quite spectacular compared to the crowded area that it used to be . very modern!!when I left last february they were installing a new covering/roof to the outdoor sitting area of the restaurant. great idea.. but they also installed roll up... More 

Helpful?
Thank Barbidauhl
Mississauga, Canada
1 review
5 of 5 stars Reviewed April 22, 2016

my friend and I have never been to Mexico before and it was a great experience!! from the time we checked in to the time we left all the staff members treated us with smiles and courtesy. Abraham from the front desk helped us with our rooms when we needed to change it on our first night and was helpful... More 

Helpful?
Thank Ashley W
1 review
3 of 5 stars Reviewed April 21, 2016 via mobile

We just returned from a weeks stay and we noticed some positives from our stay 4 yrs. ago, and some negatives as well. The good news is that management realize they are limited in what they can do, and there is progress. The oldest section of the resort has to be closed down, it's really not even a one star... More 

Helpful?
Thank Michael S
Jose Maria P, Director de Relaciones con Clientes at Dos Playas Hotel Cancun, responded to this review

We really appreciate te objectivity of your comments and will continue to improve the quality of services and facilities of our property for a better experience of our guests. We hope to have you back at DOS PLAYAS soon!!! More 

St-Jerome
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 18, 2016

We arrived late due to our flight. The man at the desk was miserable. When we got to the room, the air conditioner was not working. We had to go back to the lobby, and he eventually sent up maintenance, who had the remote for the AC and tv. Bedsheets were old and torn, we had to put the second... More 

Helpful?
1 Thank 63ml12340
Jose Maria P, Director de Relaciones con Clientes at Dos Playas Hotel Cancun, responded to this review

We regret that your experience at Dos Playas was not satisfactory. Based on your comments, it seems that you booked a "super saver" category room, with a really low rate and more austere that the standard shown on the net. If you want the towels to be changed, they must be placed on the floor. At Faranda Hotels, sustainable, responsible... More 

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Toronto, Canada
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed April 14, 2016

We arrived today, on april 14 from dos playas, cancun. We are very much we had selected this resort. The weather was awesome, water is great, food at the restaurant was very nice: fresh and steamed vegies, freshly cooked meat poultry, pork, beef. A very good bartender all cocktails were very good. What lacked was a cup of freshly brewed... More 

Helpful?
2 Thank Viktor T
Jose Maria P, Guest Relations Manager at Dos Playas Hotel Cancun, responded to this review

We really appreciate your time to post such a complete review for our property, nearby attractions and services. The view from your room is the Nichupte lagoon. We hope to have you back at Dos Playas!!! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 3, 2016 via mobile

This is what I got (see pictures) for the ocean view room I booked. When tried to talk to the customer service I was treated with rudeness, no respect. I'm begging the owner s of Dos playas, GIVE SOME IN-SERVICES TO THEM ABOUT HOW TO TREAT CUSTOMERS. I have to give credits for the food and the resto staff. Well... More 

Helpful?
4 Thank Patrick D
Jose Maria P, Director de Relaciones con Clientes at Dos Playas Hotel Cancun, responded to this review

Dear valued guest, please, be advised that NO booking has ocean view guaranteed. We suggest you to address to your travel agent and make a formal complaint. We understand your frustration but our staff could not honour your reservation due to limited availability. Thanks for your comments. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Internet
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Dos Playas Hotel Cancun

Address: blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: $56 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Dos Playas Hotel Cancun 3*
Number of rooms: 129
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Hotel Style:
#52 Spa Hotel in Cancun
#63 On the Beach Hotel in Cancun
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