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Hotel Oasis Cancun Lite

Boulevard Kukulcan Km. 16.5 Lotes 45-47, Cancun 77500 Mexico
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Traveler (209)
Pool & Beach (34)
Dining (18)

About

Location
Cleanliness
Service
Value
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Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Paid wifi
Yoga classes
Outdoor pool
Restaurant
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Kids club
Business Center with Internet Access
Meeting rooms
Spa
Currency exchange
Gift shop
Shops
ATM on site
24-hour front desk
Ironing service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Flatscreen TV
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HOTEL CLASS
Languages Spoken
English, Spanish
268Reviews37Q+A26Room tips
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+1
We stayed at this resort 10/6-10/12 Specialty Restaurants and Buffets The wife and I are huge eaters. So we checked out everything. Maci Taco- egg rolls, sushi, fish ceviche all excellent. Wife and I ate snacks there many times. Coffee and Me- serve yourself from coffee machines. Many cold drinks are available. Milkshake machine was broken while we were there. This connects with a bar, pool tables, and many sit down areas. Rowdy folks, this is your place. There is another location that is only for "black band" customers that we didn't have access to. Sarape - Mexican restaurant. Very good salad bar. Excellent entrees including quesadillas, tacos, and enchiladas. Rodizzio's Steak restaurant. My favorite for sure. My wife's favorite after Maki Taco. Delicious salad bar. Ribeye steak,  mashed potatoes and Mac and cheese were great. Dos Lunas Italian Restaurant We ate there one night. Foid was nothing special but service was fantastic. Tun Kul (Dining hall buffet serving breakfast, lunch, dinner)- I'll say it was OK. Servers very courteous and kept drinks full. I'm not a picky eater but will say I found just a few things that I liked at my meals there. You won't go hungry as they grill something all the time. Omelettes to your preference for breakfast. Lots of options from dry cereal to chicken flautas.  This hall feeds the masses 3 times a day. It can get crowded but we never had to wait for a table. It's fast paced so don't dawdle around at the buffet. La Placita - Walk-up snack stand serving wings, nachos, uce cream and burgers all day. Good for a quick bite. Grand Plus Beach Club. This deck area is where we spent the vast majority of our daytime hours. The beach beds with antimicrobial sheet tops were very comfortable and better than any recliner-type beach chair you see at most resorts. They were made to get wet yet dried quickly. Plenty of space for 2 people to spawl out.  Rudi deserves a shout-out. She kept our virgin Daiquiris topped off all day. We also ordered chicken wings and hamburgers for lunch/snacks a few times that she brought out on legged tray that sits on the beach bed. A truly first class experience. The little pool in front of deck has 5 water spouts and was refreshing. It was overrun with kids or young adults with bluetooth speakers a few times but nothing bad.  I recommend you bring a big cup of your own to hold more of whatever drink you prefer. Beach- VERY WIDE!!! PLENTY of space from resort to ocean. Absolutely zero ocean viewing distractions. No moored boats. Just beach and vast ocean. We stayed at Grand Oasis PALM in May of this year and had a day pass here. It's another reason we came. This is the premier beach in the area. Pools- Largest pool in the Caribbean. Plenty of space to get away from crowd if you choose. We walked it one time for fun. Security guards- opened doors every time entering and exiting building. Extremely outgoing and friendly. Staff- All friendly. Never one issue. Room (3509S) - ocean view room with small porch deck. Not covered if it rains. This is a 5th floor room.  Plenty of water stocked daily. 4 cokes restocked daily in frige. 2 Milky Ways, Lays chips. Room temp held at 18 degrees Celsius (64 Fahrenheit) all week. Housekeeping did their job daily. Zero issues. Wife and I stayed at Grand Oasis Palm last May (5/12-5/18).  This property is a ten minute drive away from this location. Although we had no complaints there, this place was far more beautiful. Wife and friend also stayed here at Oasis Cancun Lite (9/8-9/14)  That's the reason she booked her and I for this trip 3 weeks later. 95% Mexican and few Americans. Just a general observation for what it's worth. Most people we saw were natives vacationing. Spoke to a very few english speakers throughout the week. We enjoy this. As a general note you need to know there are a lot of "Oasis " properties. To best of my knowledge they are all owned by the same company. But it can be confusing when communicating to someone about exactly what building and area we stayed. This review is about Oasis Cancun Lite.
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Response from OasisHotelResorts, Director General at Hotel Oasis Cancun Lite
Responded 1 week ago
Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the restaurants, facilities, entertainment and the personalized service we offer. We are glad to know that you could enjoy the Gourmet Experience we offer, in any restaurant or food service, the quality and flavor of our dishes are an authentic culinary experience, for this, we use the best ingredients of the most high quality, as well our team of chefs and cooks strive to make every dish an experience for the guest. Also, we appreciate the special comments for our staff members, of course we will congratulate him for his excellent work. By last, we appreciate your feedback on the areas we can improve; we always take our guests comments into account in order to exceed their expectations in the future. It has been a pleasure to serve you and we hope to see you again soon. Best Regards,
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If you plan to stay at the Oasis Lite in Cancun, you should expect 3 things: Fees, fees, and more fees. I understand vacationing is expensive, but there were multiple times throughout my trip where the staff would try and "Dupe" me for extra money. Firstly, when we got there we were told a safe was an extra $24. I kept the receipt knowing something could happen. Low and behold, when we were checking out, the front desk claimed we did not pay for our safe and that my 4 friends and I had to pay $24 EACH. They also needed it in cash... Sounded sketchy, so I argued with them for about 15 minutes and they eventually backed down. Secondly, THE BRACLETS. DO NOT LOSE YOURS AT ALL COST. 50% of my friend group had their resort bracelets come off when they were swimming/going out at night. When we came back to the resort the guard saw my friend lost her bracelet and he held her hostage during the night! There was no staff to have her buy a bracelet, he was going to kick her out on the street! Ridiculous. Thankfully, I was able to convince him after 30 minutes to let her go and he finally let us return to the room. And both my friends lost their bracelet, it cost them an extra $150!!!! These are cheaply made so that they fall off and can overcharge college students. Thirdly, Amenities were promised to us, such as wifi and all inclusive drinks, but we each had to pay $30 a day for wifi and bartenders would not give us more than 1 drink at a time if we were getting a drink for a friend. Horrible Food I have always stayed at all inclusive resorts and they usually have great food. I ignored the reviews on here. Let's just say, I actually lost 5 pounds when I came back from Oasis. The food is worse than awful and there is a lack of options. Understaffed/Majority of Staff do not care/respect customers This part of the hotel is what really ticked me off. I understand that this isn't a 5 star resort, but I still spent a descent amount of money and should garner some respect. Bartenders sloppily "made" (if you could call it that) drinks and would only make 1 per person, restaurant staff were slow and uncaring, and the front desk were awful at dealing with customer service, especially when my friend's bracelets came off in the ocean. The staff believe because their clientele is young, there is no reason to respect them. I was very upset with how staff ignored my questions, blatantly tried to scam my friend and I, and the lack of customer support shown during and after the trip. For the few exceptions, the maid staff were very nice and there was a woman who checked us in who was awesome! This may be a bad resort, but if you go with a good group of people, and go downtown for nightclubs, you will definitely have an overall fun experience.
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Response from OasisHotelResorts, Director General at Hotel Oasis Cancun Lite
Responded Aug 19, 2019
Dear Guest, First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience and thank you for helping us to improve. Rest assured that we are passing the information to each department to follow up the inconveniences that you kindly provided us. Likewise, we would also like to tell you that every time you have a setback at the hotel you can contact managers or customer service staff. By last, you can contact us so we can do a proper follow-up. Our goal is to provide a respectful environment between our staff and hotel guests. We reiterate once again our sincere apologies for the inconvenience; we hope to have the opportunity of welcoming you back again for you to enjoy the changes we are implementing. Best Regards, Manuel Soria
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My family and I booked our stay, and were concerned when we read the reviews. Please do not let the reviews sway your decision. All we kept saying was we could not disagree more with the negative reviews. From the moment we arrived we were treated wonderfully by all the resort staff, they were attentive, accommodating and treated us great. The food was delicious especially at Dos Lunas and Maki Taco. Drinks were good at all the bars. Beach, pool and grounds were beautiful. The security, housekeeping, front desk, wait staff, groundskeepers, bartenders all worked hard in the hot weather to make our family vacation a memorable one. We love you Oasis!
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Response from OasisHotelResorts, Director General at Hotel Oasis Cancun Lite
Responded Aug 11, 2019
Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the restaurants, facilities, entertainment and personalized service we offer. It will be an honor for us that you soon have the opportunity to return and so, we can confirm that the service will continue to exceed your expectations. Best Regards, Manuel Soria
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My experience when staying at the Cancun Oasis Lite. My husband and I checked into this property for our 1st year wedding anniversary and let me just say this experience put a damper on our celebration. • Hotel Lobby- When you enter the hotel it feels like you are outside. The lobby is very hot and humid. There is no air circulation at all in this area. • Check-in: The check in process at this property is so dreadful. We stood in line for over an hour in a hot humid room. If you are going to have your guests wait for an extended period of time to check in there should at least be a fan or AC. In one area of the check-in room they offer ice water, however you can’t tell which glasses are clean or dirty. We did arrive early and our keys wasn’t going to be ready until 3:30pm, which we understood. To retrieve your keys you have to go into another area of this hot humid room. It was around 3:50 when we went in to get the keys and we ended up waiting for another hour. There was no organization and the guest were allowed to crowd the desk. If you do not know Spanish beware because you won’t know what is going on. I had to fight my way to the desk to see if our keys were ready. • The Room #3274: We get to the room and our keys don’t work. At this time we are very hot and frustrated. Lucky for us there was a housekeeper on the floor who opened our room door. The doors to the rooms are wooden and part of the door had a long narrow hole in it. However, I stood on one side while my husband was on the other and he could see what I was doing. My husband had to have maintenance come and fill the hole in, which they did very quickly. I checked the bed and found some type of bug crawling on it, I am not sure what it was. I decided to check the sheets after that and found that they were stained, I will say they did look clean however there were some questionable stains on the sheets. They only had one sheet on the bed and mattress cover. I noticed something was under the sheet and it ended up being the mattress. It look like it had black mold or something on it. At this point I called the operator about the keys, sheets, and mattress, who transferred me to another line that nobody picked up. I had to call back several times and was finally told to go downstairs to our building concierges and speak with them about everything. When we got to the concierges he was able to re-key the keys however he had to call someone about the bed issue. When he called the department he handed the phone to me. When I tried to explain what the issue was to the person on the phone they kept responding they would have someone come and change the sheets. It took several times of me trying to explain what I was talking about. They did get what I was saying after about 10 minutes. They ended up sending someone to change the mattress. Also the bed does not come with a blanket, just a thin sheet. After the first night I had to ask for a blanket. When we got back to the room only one of the keys that was re-keyed worked. The description for the room’s state there is an iron and ironing board in the rooms. This is false. I called the operator again about getting an iron and was told one would be sent up. After an hour has passed I called back about the iron and was transferred again to the “ghost line” that nobody answers. I had to call back several times and once was told they didn’t have an iron on the property. I decided to search for a housekeeper and with the help of google translate I was able to ask for the iron. The housekeeper said to give her 30 mins and she would bring me one. An hour later I went back down the hall and she said she called to have someone bring the iron. Close to two hours later the iron arrived. At this time I have waited close to 3 hours for the iron. We did have a nice view from the room of the tropical garden and lagoon. • Housekeeping: Each morning we would go out and return in the late afternoon. Upon returning housekeeping had not made it to our room. By the time we got back to the room we were wore out and just wanted to relax. I would just go to housekeeping with my towels and trash to dump. The last day we were there we were out the whole day so they had time to come in the room. We were not given any washcloths and the tissues were not replenished as we were out of them. AND THEY TOOK THE BLANKET… If we had a blanket in the room than common sense would tell you we wanted the blanket to stay in the room until we checked out. • Restaurants: o La Placita: The food was horrible. The restaurant is the Food Court Terrace. They offer Burgers, Chicken, and Tacos. The burgers are a thin patty of fake meat, the Chicken aka “Fried Chicken” was like eating dry fried Chicken gizzards, the Chicken Nuggets was rib meat Chicken and nasty, the tacos were okay. o TaTish:This place should be renamed to TaTerrible. The food was so horrible. With your package this was the only place for breakfast that we could go to. I had to eat toast each morning, I would sometimes get fried potatoes or a hash brown but nothing else was good. My husband got an omelet made and it was disgusting. The scrambled eggs were water and tasteless. The sausage links were mushy inside. The orange juice was even nasty. The dinner buffet was horrible each night except our last night. That night they had teriyaki chicken, chicken stir fry, and cheese quesadilla that was good. They did offer fish some nights and it was okay. The steak taste like flank steak and after researching some posts from other guests and a news article about others in the hotel zone getting sick I believe the steak may have been bad meat and what caused us to come home sick. o Dos Lunas Trattoria: The lasagna was so nasty. The meat was like mushy refried beans. We did try their Fish, New York Steak, and Potatoes and they were okay. We were not happy about them sticking us “the minority” at a corner table in the dark corner of the restaurant. o Hacienda Sarape: We got the Shrimp and Steak quesadilla. The Steak taste like that horrible flank steak. I asked for Sour Cream and it was so watery. The Salad bar was okay. o I will say all of the restaurants had decent dessert options, the non-alcoholic drink options were nasty and watered down. • Activities: They advertise Golf and Cooking Classes. Well the Golf is not on their property and the Concierges knew nothing about the cooking classes, nor were they offered during our stay. Also I ended up with Food Poisoning. At first I questioned where I got it from until I found information on iwaspoisned and seen an article on Riviera-maya-news about 15 people getting sick. So with this information I am confident it was the hotel. The article mentions a hotel in the Cancun Hotel Zone at Kilometer 8 along Kukulcan Blvd which is near this property. I assume they get their food from the same vendor.
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Response from OasisHotelResorts, Director General at Hotel Oasis Cancun Lite
Responded Aug 8, 2019
Dear Guest, First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience and thank you for helping us to improve. Likewise, our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling is carried out in the laboratory. This way, we make sure that every dish that leaves our kitchen meets our guests high standards. Rest assured that we are passing the information to each department to follow up the inconveniences that you kindly provided us. Likewise, we would also like to tell you that every time you have a setback at the hotel you can contact managers or customer service staff. By last, you can contact us so we can do a proper follow-up. Our goal is to provide a respectful environment between our staff and hotel guests. We reiterate once again our sincere apologies for the inconvenience. Best Regards, Manuel Soria
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My husband and I were offered this resort for relatively small amount of money. This was our second trip to Cancun for the year and figured since the first trip was so wonderful we could just stay here anyway despite the bad reviews...besides it’s Cancun and it couldn’t be that bad. We were so wrong. The check in process was HORRIBLE. They put you in a room with no air with a long wait. Several times I thought I was going to pass out. The staff with the exception of two servers in the Italian restaurant were horrible. They were rude, not willing to answer questions and just weren’t helpful at all. The room was ok can’t really complain about that. But the noise level at night was so unimaginable. We are big travelers and not very picky. You expect noise or things to not go as planned sometime and that’s ok. But each night guests were so loud from 10 pm to 5 am in the morning. I mean belligerent and knocking on doors. A few times I thought someone was coming through our door. Needless to say we didn’t get much sleep. We could hear guests on their balcony’s asking who has weed. They were screaming and asking like someone would really respond. The pool area was ok. No umbrellas for pool chairs. No pool activities. We had to get up early to find a spot and enjoy the pool from 8 am til about noon before it got really crowded. The swim up bar was a joke. Not to mention poor quality of drinks. I never expect the greatest with all inclusive but this was the worst I’ve had in all the years of my travel to various countries and this was my 7th visit to Cancun. The food and service was good in the Italian restaurant and that’s it. The buffet restaurant for breakfast was horrible. After the second day we didn’t even go back. I asked my husband on the last day if our vacation if we were offered a free stay to come back would we. He said he wouldn’t come back even if someone paid us $1,000.00. Also forget sitting on the beach. It’s s limited section for you to sit in. The beach club and the loud music played daily was awful. They played uncensored music each day. You could barely hear yourself talk. The dj’s and host of the music club also cursed throughout the time they were on stage. I understand if it was an all adult resort but this was a family resort with kids of all ages around. Mind you we left our kids at home but I was upset for all of the other kids and families who had to hear this. If you choose to go to this hotel...I can’t even say resort, do so at your own risk. Please believe all of the bad reviews. After 15 years of traveling this is the first bad review I have ever left which says a lot. I’m not looking for anything in return. I just want people to be aware before spending your hard earned money. Do your research before you book. Last thing, our television in our room didn’t have any English speaking channels. We asked our housekeeper to help us and she said all channels are in Spanish. We called the front desk several times to ask for assistance and not once did anyone ever answer the phone. Customer service in my opinion is everything. Just be aware and stay away.
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Response from OasisHotelResorts, Director General at Hotel Oasis Cancun Lite
Responded Aug 4, 2019
Dear Guest, First of all thank you for taking the time to write your comments about your experience, we are sorry that our services didn't satisfy your expectations, moreover we want you to know that hearing to our guest always help us to improve our services and to avoid this kind of situations to happen again, once again we are sorry for the inconvenience and thank you for helping us to improve. Rest assured that we are passing the information to each department to follow up the inconveniences that you kindly provided us. Likewise, we would also like to tell you that every time you have a setback at the hotel you can contact managers or customer service staff. On the other hand, we would like to tell you that there is a difference between the categories offered by our resort. The Grand Oasis Cancun and Lite category provide access to certain restaurants, bars, and facilities, while our category The Pyramid offers a complete. We reiterate once again our sincere apologies for the inconvenience; we hope to have the opportunity of welcoming you back again for you to enjoy the changes we are implementing. Best Regards, Manuel Soria
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PRICE RANGE
$135 - $287 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
192
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