The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera Lt 18 Zona Hotelera, Cancun 77500 Mexico
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$389
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Room & Suite (1319)
Dining (219)
About
#58 of 271 hotels in Cancun
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.4
GreenLeaders Gold level
Stay well at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Our family-friendly resort on the beach boasts spacious villas with a fully-equipped kitchen, pools, a spa, a gym, delicious dining, and kid's activities, like mini golf.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Kids stay free
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Bowling offsite
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Books, DVDs, music for children
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
Full view
96Great for walkers
Grade: 96 out of 100
49Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera Lt 18 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
7559Reviews927Q+A100Room tips
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+1
We had a fabulous stay here. The ocean view from our room was amazing and the kitchen had everything we needed. This is a large hotel with all the amenities you require. Staff are extremely friendly, always saying hello and very attentive. The location is excellent, right by the beautiful beach and opposite the shops. If you go out of the hotel and walk left for about 500 m you get to the Sorana supermarket where you can buy some stuff cheaper although eggs were the same price as the shop at the Westin. All in all a very enjoyable stay and it’s great that you can do your own breakfast as many other hotels at the hotel zone are now all Inclusive so this one gives you great options. If I came here again I would stay at this hotel.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip: Ask for an ocean view and there is free coffee for the owners to the left of the smaller pool as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
FamilyTravel4Me wrote a review Aug 2022
Washington DC, District of Columbia75 contributions34 helpful votes
Hotel's Favorite
I stayed at the Westin Lagunamar for the first time in September 2021. Most of the resort activities were either canceled or extremely limited so I didn't have the full experience of this amazing resort. So, when it was time to begin another solo trip, outside of the couple of timeshare weeks I own at a different resort, I quickly booked here again. The resort is located across the street from La Isla mall which has great shopping and restaurants. My 5-day stay was very relaxing due to the heated pools, water aerobics, various activities and beautiful beach. Due to a knee replacement, I requested a building that was close to the lobby and they didn't disappoint as they reserved an ADA room in the building next door. It made it much easier to get to water aerobics and the outdoor restaurant without having to use my cane or walker. The very attentive staff (especially front desk team Gustavo and Yamei) remembered my name and would often ask me if there was anything I wanted or needed during my stay. They didn't ask me to schedule a timeshare presentation and I still received a Westin pool bag. As always, I enjoyed having a cook top, small fridge and microwave so that I would not spend too much on eating out. When it came to activities - Javier and Alexandro were great water aerobics instructors as well as keeping us challenged with music trivia, uno and more. I met people from all over the world and felt completely safe on my first international solo trip - so, it will not be my last. Pros: Clean resort; great variety of activities; good views from building 4; proximity to shopping mall and restaurants; wonderful staff; and how amazingly quiet it is based on resort's location on the strip. Also appreciated the staff holding my suitcase as well as items in both the refrigerator and freezer while I waited until check-in at my next resort for the following week Cons: while my gold Bonvoy membership does not apply for this vacation resort, they acknowledged me as a member and thanked me for choosing the resort. Since all of the rooms/villas are the same, you don't need an upgrade to enjoy all of the amenities. Travel tip: if you really want to enjoy the beach, consider traveling in the fall because the seaweed (I believe they call it sargassum) is weird and smells funny. However, there was plenty to do in both of the pools and the water slide was a nice touch.…
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Date of stay: August 2022
Value
Location
Service
Room Tip: Great accessible rooms + able to walk freely using ramps to access pool, restaurants without...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
We loved our stay at Westin Lagunamar. I would HIGHLY recommend booking a photo session with Take It Photo (located by the smaller pool) while you are there. The greenery, beach and sunset on the property is absolutely beautiful, and the photographers are grade A! We have done this with our family every visit and the pictures always turn out wonderful. You will not regret it!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Katie, thank you for choosing to return this year! We're so glad you loved your photos and we look forward to another visit next year! Thank you for your review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have enjoyed this “second” home to us approaching 30 times. It does not disappoint! The property is always well-maintained, housekeeping is very good, maintenance, if needed, is prompt and professional, varied activities offer fun and interesting events. But it is, and always has been the people, who make us feel welcome and special. To name, but a few - Gabriel and Oscar at the Front Drive, Gus at the Elite Desk, Poolside - Lomeli and Javier, the Restaurants/Bars - Jorge, Luis, Willie, Felipe, William, and Jesus, Spa - Carlos (The Magic Man), and The Food Team for our memorable Anniversary Dinner on the beach! A new development has been the growth of spectacularly great restaurants in the immediate area! We love this place and look forward to our return.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Hello Thomas, thank you for choosing to return to visit! We love to hear that our many staff have been wonderful and ensured you had a wonderful anniversary dinner on the beach. We truly appreciate your stellar review and hope to have many more memorable vacations with you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful resort. We stayed in a studio villa with a washer/dryer, full kitchenette, large bathroom and ocean view balcony. It was very comfortable. Having the studio suite permitted us to have a leisurely coffee and breakfast in the room without having to run out for the morning Java. That also saved us a good deal of money. Doing laundry midweek permitted us to pack lighter, and we actually did laundry the night before we went home so had suitcases filled with clean clothes when we arrived! Daily housekeeping was great. Every day except one, we left the room around 10:30 and spent the day at the pool, and when we returned around five o’clock, the room was cleaned. On the one day that wasn’t done, we called the front desk and they promptly sent someone. The pools at this resort are tremendous and stunning. We actually preferred the pool near the high numbered buildings because it was more quiet than the infinity pool. At that pool we had lunch service from Duma restaurant. Kudos and many thanks to Williams who special ordered a gluten-free lunch for my husband every day. He had a hamburger and a club sandwich a couple of times each, and they even made him French fries in separate oil to avoid cross contamination. Gracias Williams for taking good care of Tom! Happy hour every day by both pools is an amazing value. From 3 to 4 o’clock the drinks are BOGO so they come to around $5 each. Best pina colada ever! I only engaged in one activity, and that was the daily water aerobics at noon. That was great fun and great exercise and I highly recommend it. Javier was so much fun! But don’t be late bc he will make you dance in front of everyone and don’t say you’re tired bc he will make you do more reps! The one thing that causes me to give 4 stars instead of 5 is the food. In Oceana it was just ok. We went for Tuesday Mexican night and Thursday steak night. Some things were not so fresh. But the staff there was wonderful and a chef showed us every dish and told us which ones had gluten and which were safe for Tom to eat. The young ladies even ordered him some ice cream when he couldn’t eat any desserts. At Vientos pool bar it was also meh. Tom’s corn tortilla beef tacos were tough and my chicken quesadilla was almost empty; the one from Duma had twice as much to it as that one. Also at Vientos they give you chips (nothing GF though) and an assortment of sauces. Unfortunately the sauces had like a biofilm on top of each of them; it looked like they had been left out too long. Finally I really appreciated all of the information at the timeshare presentation. As a decades-long loyal Marriott BonVoy member, I felt respected by Giovanna, Jean, and Daniella. I felt they appreciated that I have been a loyal customer and didn’t want to sour me on the brand. They gave me a really good sales pitch, but backed off when I said no. I had time to think about it and decided afterwards to buy the encore presentation package and return within two years for another visit and sales pitch. So yes, I will definitely be back. But next time I will be in a one bedroom villa which will be so much nicer. Please give a thumbs up if my review helped you!…
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Date of stay: November 2022
Value
Rooms
Service
Room Tip: Near an elevator as they are not always close to your room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Thank you for your amazing review! We are elated you enjoyed your visit and enjoyed your time at the pool. We can't wait to host you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I went here after the RIU for our first wedding anniversary. The resort itself is stunning. The pools are huge and there are plenty of chairs to lounge in. The ocean was a bit rough, but we went in a few times and managed to get chairs with umbrellas for shade. We only ate at the restaurant by the pool with the swim up bar a few times and it was really good. They have happy hour there 3-4 pm and then at the sports bar from 5-6pm. We ate dinner outside the resort every night and every single place was delicious. The spots were The Lighthouse, Taboo, Thai House and Cenecolo which I highly recommend all. Also for lunch we at at the restaurant connected to the aquarium and we got to watch a dolphin show for free while we were eating. We also did a day trip to Isla Mujeres and we highly recommend doing that as well. As for the room, it was huge! We had a big bathroom, washer and dryer, kitchen, fridge, stove, king bed and balcony overlooking the ocean. The place was spotless and the staff was amazing! The only thing we dreaded was the timeshare presentation. We told them no from the start and they dragged our presentation for over 2 hours. They would not accept the fact that we said no and kept pushing and pushing and pushing. Other than that it was a great experience. …
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Hello, thank you for your glowing review of your recent visit! We're glad to read that you found our facilities stunning and enjoyed the dining options. Thank you for your recommendation, and we hope to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent another week at the Lagunamar with two other couples. The property is really fantastic, some of the rooms are newly remodeled and the location across from La Isla Mall is simply the best location in Cancun! The spa is also a very overlooked amenity! We had a couples message with Vicky and Manuel and they were truly amazing! The tailored the experience to address the aches and pains we experienced and really put us in an incredible mood for the entire stay!
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Date of stay: November 2022
Value
Rooms
Service
Room Tip: All the rooms have killer views of the ocean and the beautiful pools!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 2 weeks ago
Hello Grant, thank you for choosing to return to visit! We love to hear that our spa staff have been wonderful and tailored to address your aches and pains. We truly appreciate your stellar review and hope to have many more memorable vacations with you in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came back after Covid spend a week here with family. The staff are always friendly and helpful. We use the pools, as well as access to the ocean. My wife and I walk the beach every morning at sunrise. Very nice. It is great to move on from the pandemic.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 2 weeks ago
Thank you for your amazing 5-star review, Chris! We are elated you enjoyed your return visit after COVID and enjoyed your early morning walks on the beach. We can't wait to host you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OnAir16225503175 wrote a review Nov 2022
Really enjoyed my stay at this resort; I felt safe as a solo traveler and really enjoyed the amenities. It was my first time there and I would go again...with friends so I could take advantage of more activities. I didn't care for the constant calls about signing up for the timeshare presentation; too much pressure after I said no several times to several people...but I understand they have to get folks to participate. For that I would need better incentives ($50 and breakfast buffet vouchers didn't do it for me). I was pleased with everything else from my concierge Ged who booked my airport transport and checked in on me after I arrived. To the food from the Duna and Viento restaurants; as well as the efficient room service and Tierra convenience market. To the friendly staff I encountered throughout. The room was nice and comfortable. It was really a relaxing and fun experience. The weather was perfect and the daily pool side service were on point thanks to Will-i-am and all the other guys who were always on the move. My highlight was the amazing 80-min Guaje massage I got from Jackie at the Heavenly spa...divine! …
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 3 weeks ago
It's great to hear that you were able to enjoy our beautiful resort and had an amazing massage at the Heavenly Spa! We appreciate the feedback and fantastic review. We hope to have the pleasure of hosting you, again with friends!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here before and we were thrilled to return. The rooms are spacious, bathrooms huge and well appointed. The resort itself is beautiful with several pools to enjoy and the spa experience was amazing! We did a couples massage in the huts on the beach. The buffet breakfast was delicious and had great choices. They are fair when it comes to dealing with people holding lounges for extended time. All in all a great place to visit! We are looking forward to our next stay!
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: People get up early to save lounges....they do tag them after 45 minutes, so that's helpful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 3 weeks ago
Thank you for your amazing 5-star review! We are elated you enjoyed your return visit and enjoyed your couples massage. We can't wait to host you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$313 - $404 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin lagunamar ocean hotel cancun, westin lagunamar ocean hotel, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
560
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Frequently Asked Questions about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Which popular attractions are close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Nearby attractions include La Isla Shopping Village (0.1 miles), Interactive Aquarium (0.2 miles), and EL Sol de Cancun (0.3 miles).
What are some of the property amenities at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Conveniently located restaurants include KAI, Ryoshi Cancún, and MB Restaurant.
Are there opportunities to exercise at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.7 miles) and Scorpion’s Temple (0.1 miles).
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have any great views?
Yes, guests often enjoy the ocean view available here.