The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera Lt 18 Zona Hotelera, Cancun 77500 Mexico
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Pool & Beach (1513)
Room & Suite (1321)
About
#60 of 273 hotels in Cancun
Location
4.9
Cleanliness
4.7
Service
4.5
Value
4.4
GreenLeaders Gold level
Stay well at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun. Our family-friendly resort on the beach boasts spacious villas with a fully-equipped kitchen, pools, a spa, a gym, delicious dining, and kid's activities, like mini golf.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Mini golf
Books, DVDs, music for children
Valet parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Swimup bar
Poolside bar
Tennis court
Bowling offsite
Entertainment staff
Evening entertainment
Table tennis
Waterslide
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Car hire
Business Center with Internet Access
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Location
97Great for walkers
Grade: 97 out of 100
50Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
Boulevard Kukulcán Km 12.5, Lt 18 Zona Hotelera Lt 18 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Rental CarsSee rental cars from $8/day
7592Reviews930Q+A100Room tips
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Visited the Westin Laguna mar in Cancun January 2023, we stayed 12 days,the Westin Laguna mar in Cancun is a spectacular resort,the Hotel is spectacular, rooms were fantastic, clean, modern and offers spectacular contemporary room,The Staff at the resort makes you feel at home the minute you arrive, everyone gave us special attention with hospitality that was awesome, special thank to Claudia are conceaire to name a few, also kary to was a great help who worked in the lobby,one of our waiters by the pool Juan Jose who treated us with his great hospitality ,Angie Silva, wish I could remember all the names because everyone was so kind and made us feel fantastic,if your considering to visit Cancun this resort should be on top of your list, front hotel staff made checking in a breeze,I look forward to returning again in 2023,also the food was great, loved the steak dinner they offered on a Wednesday,the resort took care of our transportation to and from hotel with ease,the shuttle was reasonably priced, and the drivers from the one transportation company were very polite as well,thank you all again for our fantastic vacation …
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Date of stay: January 2023
Value
Location
Service
Room Tip: Don't miss out if you plan on visiting canc
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
FamilyTravel4Me wrote a review Aug 2022
Washington DC, District of Columbia75 contributions35 helpful votes
Hotel's Favorite
I stayed at the Westin Lagunamar for the first time in September 2021. Most of the resort activities were either canceled or extremely limited so I didn't have the full experience of this amazing resort. So, when it was time to begin another solo trip, outside of the couple of timeshare weeks I own at a different resort, I quickly booked here again. The resort is located across the street from La Isla mall which has great shopping and restaurants. My 5-day stay was very relaxing due to the heated pools, water aerobics, various activities and beautiful beach. Due to a knee replacement, I requested a building that was close to the lobby and they didn't disappoint as they reserved an ADA room in the building next door. It made it much easier to get to water aerobics and the outdoor restaurant without having to use my cane or walker. The very attentive staff (especially front desk team Gustavo and Yamei) remembered my name and would often ask me if there was anything I wanted or needed during my stay. They didn't ask me to schedule a timeshare presentation and I still received a Westin pool bag. As always, I enjoyed having a cook top, small fridge and microwave so that I would not spend too much on eating out. When it came to activities - Javier and Alexandro were great water aerobics instructors as well as keeping us challenged with music trivia, uno and more. I met people from all over the world and felt completely safe on my first international solo trip - so, it will not be my last. Pros: Clean resort; great variety of activities; good views from building 4; proximity to shopping mall and restaurants; wonderful staff; and how amazingly quiet it is based on resort's location on the strip. Also appreciated the staff holding my suitcase as well as items in both the refrigerator and freezer while I waited until check-in at my next resort for the following week Cons: while my gold Bonvoy membership does not apply for this vacation resort, they acknowledged me as a member and thanked me for choosing the resort. Since all of the rooms/villas are the same, you don't need an upgrade to enjoy all of the amenities. Travel tip: if you really want to enjoy the beach, consider traveling in the fall because the seaweed (I believe they call it sargassum) is weird and smells funny. However, there was plenty to do in both of the pools and the water slide was a nice touch.…
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Date of stay: August 2022
Value
Location
Service
Room Tip: Great accessible rooms + able to walk freely using ramps to access pool, restaurants without...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
I can not fault this place, it is just very big. We had come from a small, boutique hotel in Tulum and stayed in Cancun just one night to be near the airport. The rooms was very good, and with laundry facilities which was a huge help at the time given we had been away for 2 weeks, and still had a while to go. The rooms was a good size, with a kitchen, and a good sized bathroom. The pool area is really good, and the pool is huge and with a swim-up bar, which was cool. The food was fine. Not amazing, not awful. The beach a this resort is really very nice. Like I say, I can not fault it, it would be great for a family, or if you didn't;t want to have to leave the resort.
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Date of stay: January 2023
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded yesterday
Thank you for your review at the Westin Lagunamar Ocean Resort Villas, Brett! We are delighted to hear you enjoyed our spacious villa and amenities. We hope to welcome you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Outstanding employees and service. From waitstaff to management. Room service is exceptional and fast. Happy hours everyday. Daily schedule, nice gym, grocery on site. Kitchens are updated but do not have ovens. However they are fully equipped. Things to note. No salt/ pepper or any condiments. Includes coffee and accessories. Also they have a washer & dryer in each unit with soap. Nice shopping mall across the street. A few restaurants with in walking distance off property if u need more variety than they have. I love to snorkel and this area is not the best for that, like the area around the marinas. But Isla Mejeres is just a boat shuttle away and u can snorkel all day there.
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: I have a bad shoulder and super firm beds are very painful for me. Thankfully Westin beds are not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded yesterday
Hi, thank you for your fantastic review! We're glad to hear that you had an outstanding service from our staff! We hope your time was memorable and we will look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this resort and the location. The staff is very friendly, especially the fun team. Best water aerobic classes ever!! Beautiful room with a view that’s to die for. A little small for a studio, you can only really fit a couple in their comfortably.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 3 days ago
We're so happy to hear you had fun with our water aerobic classes! Thank you for your five-star review. We hope you have a wonderful time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved this resort, we feel welcomed and all the staff is so friendly. big shout out to Jonathan for all those yummy drinks at the pool bar. Great location across La Isla Mall, take the local bus to get groceries or to get down the Hotel Zone. We like the location. We found taking the taxi service was shady, they would quote one price and ask for another at time to pay, so take the bus instead. The staff are very knowlegable and super helpful if you want to book a tour. We suggest taking a day and exploring Isla Mujeres. Claudia at the concierge will help you with any questions you may have. The market had all you need if you run out of groceries, very good prices
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: all rooms have ocean view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 3 days ago
Thank you for your positive comments about our friendly resort team; we're so happy that Jonathan made your poolside experiences that much better! We appreciate your positive review and we hope to welcome you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We absolutely love this resort. The best infinity pool and beach. Excellent service too. Everyone is so genuinely friendly. We felt so welcome and pampered. We had not trouble getting a beach palapa and even found shade by the pool in the afternoon. Our concierge Keneshia was great and made us excellent reservations for meals and excursions. Our one bedroom unit was amazing. The only slight issue was poor wifi in a couple of our days. The food at all the restaurants was excellent and happy hours were great. Steak night was the best. Highly recommend!!!
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 3 days ago
Tania, we thank you for your fantastic review! We're glad to hear that your had excellent service from our staff and that you felt welcomed and pampered here at the Westin LagunaMar Ocean Resort Villas! We hope your time was memorable and we will look forward to welcoming you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Westin is a huge complex, very much American-style (and in fact I only came across Americans at the entire hotel). The service is great, and the service staff were always super friendly. The hotel has some huge pool areas - they are enormous - so great for children. Saying that, the demographic was definitely on the older side... The beach is nice, and the water is stunning. We had an ocean front room, with great views. The rooms are oddly equipped as apartments, with both washing machines, dishwashers and glassware etc. Three or four different types of glasses to choose form but no minibar? I found that very odd... All in all, a nice and friendly hotel, but definitely not for single couples under 50.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Ocean front rooms are great - but the walk to the lobby takes ages (big complex)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Thank you for choosing to stay at our vacation ownership resort. It's nice to read that the staff provided great, friendly service and that you enjoyed the stunning view of the beach fronting our property. We appreciate your review and hope you had a nice time in Cancun!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived, we felt at home. Check-in was efficient. I do wish they reminded you of the way they code the room number. We were on the 4th floor and it took us a minute. Luis in the Duna sports bar took care of us for dinner. Their pasta was super yummy & service was great. We had a 1 bedroom studio. The floor was a little sandy - I get that it's hard to get rid of that, but I did have a dirty feet feeling. The appliances are great. We didn't have very hot water in the shower - I should have asked. My wife enjoyed her baths in the large spa tub. Towels and bedding are wonderfully plush. Things I don't like - the bathrooms are really far from the pool - it's really annoying considering there's a pool bar. The in-room washer/dryer - appreciate them, but they're really loud and you can hear your neighbor's. Pool towel cards - we didn't get them at check-in & were not sure what was supposed to happen. Things we love - the service at the pool bar is great. Activities offerings are increasing. Our spa services were excellent - facial for me, manicure for my wife. The concierges are wonderful, making reservations and suggestions was incredibly helpful. Breakfast at the buffet (Oceano?) was pretty good - unlimited mimosas & bloody Mary's. It's a good deal. So mad we didn't get the pizza at Viento's - it's yummy, but next trip!!…
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Date of stay: January 2023
Rooms
Location
Service
Room Tip: All rooms face the ocean, but choosing bldgs 5-9 are closer to the lobby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Thank you for your amazing 5-star review! We are thrilled you enjoyed our accommodations and felt like home. We appreciate the feedback and are thrilled you had a good experience and hope to host you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are similar to a condo setting with kitchen, and laundry. Views are exceptional- architect, brilliantly designed building to maximize sea view. PROS- if room is renovated you are in a 5 STARS resort, Mall across the street, walkable area (but crossing the street is only for the brave, and those with good running skills), Restaurants for every taste abound in area. On property food, like burgers are pricey. Twenty (20) minutes to airport is a huge plus. Beach has some of the cleanest water I've seen (tides are rough though). Infinity pool is surreal CONS- property is geared towards time share owners, and there is a distinction between bonvoy elites and owners- you will be offered discounts on room or tourist attractions to listen to THE TALK (90 minutes). Not a lot of eating choices on the property, and what's there may be considered pricey. Overall, beautiful property with a Mayan ruin on site.…
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: Ask for Ocean view, and an updated room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marriott Vacations Worldwide, Other at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Responded 1 week ago
Thank you for your review at the Westin Lagunamar Ocean Resort Villas! We are delighted you enjoyed our accommodations, and the location met your needs. We appreciate the feedback and for giving us a try!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$306 - $393 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin lagunamar ocean hotel cancun, westin lagunamar ocean hotel, cancun westin
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
560
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Frequently Asked Questions about The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Which popular attractions are close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Nearby attractions include La Isla Shopping Village (0.1 miles), Interactive Aquarium (0.2 miles), and EL Sol de Cancun (0.3 miles).
What are some of the property amenities at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Conveniently located restaurants include KAI, Ryoshi Cancún, and MB Restaurant.
Are there opportunities to exercise at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Lagunamar Ocean Resort Villas & Spa, Cancun?
Many travelers enjoy visiting Zona Arqueologica El Rey (2.7 miles) and Scorpion’s Temple (0.1 miles).
Does The Westin Lagunamar Ocean Resort Villas & Spa, Cancun have any great views?
Yes, guests often enjoy the ocean view available here.