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Royal Service At Paradisus Cancun

Traveler (707)
Room & Suite (125)
Video (1)
Certificate of Excellence


Certificate of Excellence
Nine restaurants and eight bars dedicated to the highest quality fine dining service and decor, thus offering guests an incomparable culinary experience. · Royal Service is the adults-only option for travelers who are looking for a little bit more attention, care and privacy. · Excellent service and exceptional facilities in a captivating tropical paradise. In the perfect location on Cancun’s soft white-sand beach, this exclusive beach complex offers you the perfect accommodations for your vacation getaway. Royal Service at Paradisus Cancun offers you the opportunity to experience the captivating beauty that makes Cancun an international destination with the comforts of a luxury complex that meets the highest standards of excellence. - Luxurious, spacious and elegantly decorated guestrooms are just steps from a beautiful Caribbean beach, only 15 minutes from the airport. Whether you are on the beach, in one of our four lagoon-style swimming pools or dining at any of our nine restaurants, our objective is your complete satisfaction. Let us show you what makes us one of the best hotels in Cancun. - Tennis, a executive nine-hole golf course par 3, and YHI Spa, and more: you will have a lot of activities and opportunities to explore while you spend a perfect dream vacation in Cancun.
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Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Golf course
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Good to know
Lagoon View
Hotel links
Visit hotel website
Hotel deals
88Room tips
Traveler rating
  • 457
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Time of year
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Popular mentions
Everyone at Paradisus goes well beyond the standards to provide what you need and want, while making you feel like family. Royal Pool Concierges Degner and Aaron especially found me exactly the Bali bed and services to keep me comfy and luxuriating on my vaca! Daniel kept me in
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Hotel's Favorite
My wife and I visited Paradisus Cancun over Thanksgiving. In the past we have always selected "adult's only" resorts and were happy to learn this was available at the Royal Service section of the Paradisus. We also typically stay at higher end properties, but were pleasantly
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Response from ParadisusCancun, Gerente at Royal Service At Paradisus Cancun
Responded 5 weeks ago
Dear Billylovesvegas, Thank you so much for taking the time to express yourself in this review explaining your experience with us in Paradisus Cancun. It's amazing to know our Royal Service staff keeps doing a great job and because of that you enjoyed your holidays, this makes us really happy!! We are very grateful for the congratulations you have mentioned Jose and Moses, as they are valuable members of our team and sharing your kind words with them and the rest of the team, it will be my pleasure. We will be looking forward to see you soon again with us creating brand new experiences. Remember that Paradisus Cancun is the place where you want to be in Mexico! Best regards, Chrystian Rodríguez Hotel Manager
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We upgraded to Royal Service prior to our trip & I have to say it was completely worth it. From check-in to departure our service was A1. Our Butler Norma took great care of us, as did Daniel, Ceaser, Valeria & Orlando at the pool.
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Response from ParadisusCancun, Gerente at Royal Service At Paradisus Cancun
Responded 2 days ago
Dear Wanderer99944 We thank you by sharing with us that Sarahi is doing a terrific and outstanding job at the Baby Zone. We are going to share a copy of these comments to her. As well, we appreciate for letting us know the areas of opportunity that you detected during your stay. All information provided by guests is very important to offer the best experience possible. We appreciate the feedback. We look forward to meeting you again in the near future. We will do everything possible you have great and memorable holidays next time. Warmest regards, Chrystian Rodríguez. Hotel Manager
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My husband John and I first went to the Paradisus for the first time four years ago to celebrate our wedding anniversary- we fell in love with the beautiful property, peaceful and lovely beach, and the wonderful, genuine, and friendly staff, so much so that we have visited 4
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Response from ParadisusCancun, Gerente at Royal Service At Paradisus Cancun
Responded 2 days ago
Dear Tennisfan126 We are delighted to read that the level of service you received from the staff members exceeded all your expectations; we are proud to have professional, hardworking people at Paradisus Cancún. Thank you for the opportunity you have given us to host you during your vacation. Thank you for rating our food service with amazing quality, we provide a high level of mixology experience, and we thank you by sharing with us that our team is friendly and so attentive. and know that they are doing a terrific and outstanding job make us fell proud. We will share your good comments and kind words to all of our staff members, we are happy to read that we have exceeded your expectations and make your stay at Paradisus Cancun special. On behalf of all staff members, nothing will be greater than to have you back soon! Kindest regards Chrystian Rodriguez Hotel Manager
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We only spent 1 night here but wish it we stayed longer. The staff was incredibly helpful, especially Rosy at check in and out. It was the cleanest resort we stayed in on our Riviera Maya vacation. We stayed in 4 other resorts and wish we had not gone to Isla Mujeres and stayed
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Response from ParadisusCancun, Gerente at Royal Service At Paradisus Cancun
Responded 2 days ago
Dear Abird02 Greetings from Paradisus Cancun! Thank you for taking the time to share your last experience at our hotel. For us, is great to know that our team fulfilled your expectations. I can assure you that our first priority is our guests, as we have a strong commitment with the service and quality and comments like this make us feel that we are in the right way to reach to our main goal, your satisfaction. Best regards, Chrystian Rodríguez Hotel Manager
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Album Categories
All photosTravelerRoom & SuitePool & BeachDining Family and Play Areas
Birthday room decor - thank you Galdino for making my birthday special!
Room decorations from our butler Galdino for our anniversary
No - Tenpo is NOT included. At the towel hut at the royal pool is where you can reserve a Baha’i bed. I think it was available for free 2 times. Possibly more. I would not pay for them. If you let him know you’d like another day / let him know. He will make adjustments - especially if people don’t show up. Take a walk around and see which location you’d prefer and let him know. (I liked the pool Bali that was near the entrance to the whirlpool pool ?18?- ?19? - don’t recall. The Beach palapas are Great!! You do not lose out on service at the beach. There’s 5 beach Bali’s, not technically on the beach.
1 vote
There’s one restaurant in royal section. Serving breakfast and lunch. The dinner buffet and ala cartes are all in the main building. Activities are in the main pool. The main pool is a short (very short) walk from the royal pool section. Would be helpful if I could post the map and point it out.
1 vote
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Tipping is a personal decision. The staff around the pool and Beach were extremely efficient. When they work the Beach - they have an extremely busy workout day. We usually tipped a few dollars thruout the day and then 5 or 10 towards the end. You are brought beverages and food if you’d like. Or you can get your own beverages and eat at the pool restaurant- wry good. We really didn’t ask much From our butler. This is another personal preference. I forgot what we gave him, but he was very pleased. After we gave him the $$ envelope and said our goodbyes - he returned to the Beach to find us - he found a conch shell to give us. Said it’s for our neice because we said she likes shells.
1 vote
"Oceanview is the only way to go; the view is spectacular. rooms on the 2,3,4, & 5th floors are larger due to the pyramid shape."
"Ocean view room and Royal Service tower was worth the upgrade! :)"
"Love Sunrise - Chose a Room with view to the Ocean Love Sunsets - Choose a Room with view to the Lagoon"
"Definitely upgrade to Royal Service if you want a quiet, relaxing vacation!"
"The second floor in Royal Service will give you easy access to the spa and the buffet area."
$383 - $691 (Based on Average Rates for a Standard Room)
MexicoYucatan PeninsulaQuintana RooCancun
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