Definitely not worth the price. Customer service is adequate, but not that good. Customer service at the restaurant is very poor. Food is expensive and not that good, and the waiters messed up my order and didn't do anything to make it good. Essentially, I was still charged for a waiter's mistake. I would stay here again only if there is nothing else available. I have stayed before, and the service was better pre pandemic. The timeshare hawks are annoying as well. Essentially, it is worth about 40% less than what is currently being charged.
I traveled about a month ago with my family. The space is beautifully renovated — especially the rooms, the breakfast room and the pool area — however it was the attention to detail and the human element when it came to anticipating or addressing an issue from people at the restaurant (Gaby, Irene) + and when I requested a special room for my in-laws who required handicapped accommodations — that's when Albérico Gutiérrez — the restaurants Manager — came out of his way to accommodate my in-laws needs with a room in the first floor with beautiful view and quick access to the pool area. Don't go out for breakfast... the first-class service from Gabriela (the girl with the glasses that help her anticipate your needs before you even think about them) — and Irene (the elegant hostess that goes out of her way to help anyone make his/her life easier) — will make you kick-off your day with a huge smile. Mexico is famous for the quality and warmth of its people — however Alberico's team: Gaby, Irene and himself (and Diego, if you spend your day at the pool or at one of their gazebos beach front) will take the standard to another level. They really make the difference, they will be open to any kind of (constructive) feedback, and most of all, they will make it disappear for good, or find a way to work around it for you. I design services for a leaving for global companies — and I'm still wondering if this is something related to Fiesta Americana's revised (post-covid) culture... if it's something in Veracruz's breeze (or water)... or if it has to do with the individual education from these individuals — however in any case — they should be showcased and acknowledged for their attitude and delivery — or further more — used as a "role model" and an example that when you love what you do, nothing comes in your way to deliver the best version of yourself... ... and in the process... take the Brand's (company) promise to the next level (x10). Thank you Albérico, Gaby and Irene — you really made the difference in my family's trip and we surely will come back soon as long as the service remains the same (or at least you're still there!)…
We had a great time. Beautiful place and excellent service. We stayed 5 night and definitely I will go back. Great pool bar, room and service and excellent attention to detail. highly recommended.
Great place to stay in this area. Everyone is very nice and very helpful. We combined a business trip and pleasure trip. Breakfast setup was good with many traditional items and regular breakfast items. Very attentive staff. This was my second time here and both times were very positive experiences.
The staff barely speaks English. Necessary information was not given upon checkin (such as the need for pool-towel-cards). Late check-out was somehow ‘forgotten’ (even though we confirmed this two days prior). The room was ok, but the shower had broken tiles and mold. While there may have been room service, no menu, card or further info was placed in the room. Hotel organized airport transfer was priced wrongly (payment only at airport, thus too late). The breakfast buffet looked ok, but was not ‘continental’, however the coffee was unsavory and the milk we were served had gone bad (!). Sanitation measures seemed ok. The pool is only partially heated; the pool area itself is ok. All in all a rather disappointing stay and certainly not 5*.
Stayed here for two nights during a road trip through out Mexico was treated extremely well by all the staff very attentive and knowledgeable and more then willing to help. The restaurant staff gets a particular shout out as they were more then exceptional going above and beyond wanting take special bit of the following staff Miguel Sugara, Felix, and Timoteo.
This is simply the best hotel in Veracruz. I traveled to Veracruz for business and brought my Family with me. The hotel is very nice with great rooms and on the beach. The beach is very clean, almost private and very safe. The hotel’s service is a great example of the Mexican warm service and hospitality. My aunt is handicapped and uses a wheelchair, the valet / bellboys were amazingly nice they took care of us and the wheelchair all the time. Olga from housekeeping made us feel at home and Aquiles’ service by the pool was extraordinary. Great job Grupo Posadas and Grand Fiesta Americana!
The first room we got had a bad smell but after telling that to the staff they apologised for the inconvenience and we immediately got another room. The rooms themselves were spacious, clean, well maintained and air-conditioned room with Kingsize-bed as well. We recommend to get a room not to close to the elevator because it rings significantly with each arrival. The staff was nice, the food was good and the prices are reasonable. WI-Fi was fast and reliable. My only critic concerns the pools: They were not heated and the water was cold, except from the jacuzzi in the inside-area.
Great customer service. Concierge service is very helpful room are Very clean, amazing beds. Room service is spot on and very friendly.Food is phenomenal. Steak tampequeno is awesome as well as the shrimp empenadas. Super accommodating
We had the opportunity to spend 3 nights at the Grand Fiesta Americana Veracruz and we can say is the most stunning hotel in Veracruz, Mexico. Their food is out of this world! and their staff is so friendly and Thoughtful. if you're planning to visit the Gulf of Mexico, don't hesitate to book at Grand Fiesta Americana Veracruz and let them make you feel at home.