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Emporio Veracruz

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Av. Paseo del Malecon 244, Veracruz 91709 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (598)
360
Panoramas (104)
Room & Suite (481)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Emporio Veracruz
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 100 hotels in Veracruz
Location
Cleanliness
Service
Value
Travelers' Choice

Welcome to Emporio Veracruz, your Veracruz “home away from home.” Emporio Veracruz aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Plaza de la Campana (0.3 mi) and Distrito Boca (0.9 mi) make Emporio Veracruz a great place to stay when visiting Veracruz.

Guest rooms offer amenities such as a flat screen TV, a minibar, and air conditioning, and guests can go online with free wifi offered by the hotel.

Emporio Veracruz Hotel features a concierge, a rooftop terrace, and room service, to help make your stay more enjoyable. The property also boasts a pool and breakfast. If you are driving to Emporio Veracruz, free parking is available.

If you like Italian restaurants, Emporio Veracruz Hotel is conveniently located near La Bruschetta Trattoria, Bistro Marti, and Pizza Piccola Italia.

During your visit, be sure to check out popular attractions like San Juan de Ulua (0.6 mi), Museo Naval Mexico (0.2 mi), and Malecon (0.0 mi), which are all within walking distance of the hotel.

Emporio Veracruz puts the best of Veracruz at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Business Center with Internet Access
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Kids club
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, Spanish

Location

Full view
85Good for walkers
Grade: 85 out of 100
21Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1206Reviews19Q+A67Room tips
Traveler rating
  • 845
  • 229
  • 77
  • 26
  • 29
Time of year
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Popular mentions
carloscajina wrote a review Jan 5
Guadalajara, Mexico15 contributions
The hotel is VERY well located, right in the center of everything in downtown Veracruz. Has a spacious parking building right across the street and it's free. The personnel is mostly attentive (special mention to front desk, bellboys and parking lot). Kudos for refilling free water bottles daily, but perhaps a water filter to refill bottles is more sustainable. The room we stayed in was comfortable and fairly clean but is small and felt a little crammed. The WC had an internal leak and made noises as the water filled randomly (annoying at night). The coffee maker a cup were dirty and need replacing. Hot water was hit or miss, one day there was no hot water at all. We were four but only two towels were left in the room, I asked for 2 additional ones and got them but the clerk was visibly annoyed with my petition (never got pool towels because apparently they were being washed at all times, so I guess there was a towel shortage) La Cevichería is listed a good place
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: A room facing el Faro de Carranza is probably the best as it won't be facing the street nor...
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Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 2 weeks ago
Buenos días carloscajina! Muchas gracias por compartir su experiencia con millones de usuarios en el portal mas importante de viajes, es un honor que haya elegido nuestra propiedad en su reciente visita a Veracruz. Le ofrezco una disculpa por los inconvenientes durante su estancia, revise personalmente los temas mencionados en conjunto con el equipo para resolverlos de manera inmediata. Deseo que usted y su familia se encuentren de maravilla.
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Shino wrote a review Dec 2021
2 contributions
Great experience! Highly recommend Emporio hotel and the spa. Italian was so kind and massage was great. All the staffs were so helpful and kind as well. I’d go back to Veracruz and Emporio hotel. AAA
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Date of stay: December 2021Trip type: Traveled with friends
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Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded 4 weeks ago
Hello shinom901 ! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create the unique experience doing what we Love to do. I am very proud that Ms. Italia, as part of the team, has given her best . Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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SLSteve wrote a review Nov 2021
Grapevine, Texas38 contributions8 helpful votes
This property was probably really nice before COVID, and may be nice again. However, I can't recommend it as a place to stay now. My booking confirmation highlighted all of these features (with commentary): Exclusive access to the Executive Lounge floor, where guest can enjoy an American breakfast and a wide variety of snacks throughout the day and with a reading area (nope, closed UFN). Access to Sky Lounge (Nope) LCD flat screen TV (Small) Cable TV (Complete with snowy picture on almost all channels). Electronic in-room safe (Yes, but it's not bolted down. So put everything in here and then it can all be stolen at once). Scale (Yes) Coffee maker (Yes, but only first day's coffee is included) Alarm clock with iPod connectivity (if your iPod was manufactured in 2007) Minibar (Nope) Air conditioning with climate control (Yes) Refrigerator (not plugged in or inoperative) More stuff... not worth discussing. Our room had two double beds, but was only stocked with one bath towel, one coffee cup, and one glass. I guess the target customer is alone but wants to sleep in a different bed on alternating nights. The whole hotel felt run down. Toilet ran unless you jiggled the handle just right. Drawer knobs loose. No maintenance seems to be happening. I will say that the staff were friendly and helpful, it's a great location, and they did have a breakfast in the restaurant to replace the lounge breakfast. Like I said, check into it in a year or two, but for now I'd avoid it.
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Date of stay: November 2021
Location
Service
Sleep Quality
1 Helpful vote
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Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded Dec 2, 2021
Hello SLSteve! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm terrible sorry to know that your experience has not been the best, so we will work hard to improve processes and facilities. Our staff would be delighted to see you again soon. Saludos desde Veracruz, Mexico!
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GlasbeyJ wrote a review Oct 2021
Birmingham, United Kingdom17 contributions10 helpful votes
Emporio is easily the nicest hotel in the Veracruz area and the view over the Malecon is stunning. We travelled for work for a two week stay with our 8-month old Son, and the staff on the desk and in the restaurant really went out of their way to look out for him and welcome him over the Dia de Los Muertos period. big thanks to Omar in particular who really made our stay. He has an exceptional attitude to customer care, and is one of the best hotel hosts we have met in 20 years of travelling. He obviously really cares about the guests’ experience, and ensured we were happy and safe for the duration of our stay. When he booked a late night cab for us one evening, he even kindly provided his personal WhatsApp in case of any issues - amazing. Kudos to the team, and thanks for making us feel so welcome James, Steph and Rupert (UK)
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Date of stay: October 2021Trip type: Traveled with family
Room Tip: Request a seafront/old town room in advance. The privilege rooms and junior suites have 2 drinks...
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Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded Nov 2, 2021
Hello James, Steph and Little Rupert! Thank you very much for sharing your experience at Emporio Veracruz Hotel. I'm glad to know our staff has create the unique experience doing what we Love to do. I am very proud to know Omar, as part of our team, has given his best. Our staff is really delighted to host your great beautiful family. Enjoy Veracruz, Mexico!
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Lucía R wrote a review Sep 2021
Mexico City, Mexico37 contributions48 helpful votes
Just because it is well located… The hotel is clean and the staff is friendly but it is in constant renovation so it was noisy. The shower is not well designed and so the water will spill everywhere. Pool was supposed to be open since 7am but was not available until 9am. There aren’t many great options in the area so would probably stay there again.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Daniel Sanchez Ornelas, Director General at Emporio Veracruz
Responded Sep 20, 2021
Hola Lucia! Muchas gracias por compartir su experiencia en Hotel Emporio Veracruz con millones de viajeros, es para nosotros muy satisfactorio saber que ha encontrado algunos valores diferentes de servicio y ubicación. Por otro lado lamento mucho que nuestros trabajos de remodelacion hayan mermado su opinión, es bueno comentar que son necesarios, siempre con la finalidad de mejorar la calidad de instalaciones para todos nuestros visitantes, por lo que trabajamos lo mas rápido posible para su termino. Le ofrezco una disculpa por los inconvenientes, tenga por seguro que trabajaremos para mejorarlos inmediatamente. Deseamos de corazón que usted y los suyos se encuentren bien, de igual forma esperamos poder atenderle muy pronto nuevamente!
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PRICE RANGE
$44 - $141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
emporio veracruz hotel veracruz, emporio hotel veracruz
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzVeracruz
NUMBER OF ROOMS
223
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Frequently Asked Questions about Emporio Veracruz
Which popular attractions are close to Emporio Veracruz?
Nearby attractions include Museo Naval Mexico (0.2 miles), Malecon (0.04 miles), and Plaza de Artesanias (0.2 miles).
What are some of the property amenities at Emporio Veracruz?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and a rooftop bar.
Which room amenities are available at Emporio Veracruz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emporio Veracruz?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Emporio Veracruz?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Emporio Veracruz?
Conveniently located restaurants include Restaurante Condimento, La Parroquia de Veracruz, and La Cevicheria.
Are there opportunities to exercise at Emporio Veracruz?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Emporio Veracruz have an airport shuttle?
Yes, Emporio Veracruz offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Emporio Veracruz located near the city center?
Yes, it is 0.1 miles away from the center of Veracruz.
Are any cleaning services offered at Emporio Veracruz?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporio Veracruz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.