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Traveler (63)
Room & Suite (15)
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Overview
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Avenida 16 de Septiembre No. 22 Centro Histórico, San Cristobal de las Casas 29240 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Room Service
Family Rooms
Bar/Lounge
Fitness center
3 Star accommodation
Additional information
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Offers from Sereno Art Hotel
Offers & Announcements: 20% off room rate
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Rooms
Oct 28Oct 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (82)
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1 - 5 of 12 reviews
Reviewed December 29, 2017

At first glance this seemed like a nice hotel. But two things really let it down. Firstly the bathroom in our room had a huge window with no curtain so you could see everything including the toilet from within the bedroom. Secondly and worst of...More

1  Thank sophiej691
Response from serenoarthotel, Director de Recepción at Sereno Art HotelResponded December 31, 2017

Hello Sophie We want to offer you an apology for keeping the music late, but as you could see, we had a series of theatrical presentations that you had been informed of at check in, certainly not every day, this event was a special occasion....More

Reviewed October 14, 2017 via mobile

The shower did not supply warm water. Even after alerting the issue, the same problem prevailed during my stay. The water force was exceedingly weak. We had to sand under the shower for a long time. The towels smelled horrible. When I lost my cell...More

Thank Won L
Response from serenoarthotel, Director de Recepción at Sereno Art HotelResponded October 16, 2017

We are sorry that your experience has not been the best, but the hotel is done with a different, innovative design, which we understand can not please everyone, but it is the concept in general. With regard to hot water, we solve it immediately, the...More

Reviewed October 6, 2017

Close to the center ... Staff very helpful and effective when engaged. Our room was very spacious. The bed was very comfortable. In summary - Serano Art Hotel - was a very pleasant and much better than expected accommodation experience. Would go back here in...More

Thank tutaikuri
Response from serenoarthotel, Director de Recepción at Sereno Art HotelResponded October 9, 2017

We thank you for the time to give us your opinion, it is very important for us to help us, through this commentary, to make Sereno Art Hotel known by more people. We are happy to have fulfilled what you were looking for and to...More

Reviewed September 16, 2017 via mobile

Super cute place, I would stay here again. The beds are comfortable,location is centralized, walking distance from everything. The staff is friendly and helpful. The food is also amazing. The only con is the water pressure and water temperature. I like hot water, it wasn't...More

Thank briga2001
Response from serenoarthotel, Director de Recepción at Sereno Art HotelResponded September 18, 2017

Hello Arelis, we hope you are the best we want to thank you infinitely for the comment that you make us arrive, it was a pleasure to have you in our house where we hope that you have lived each moment in an unforgettable way,...More

Reviewed August 14, 2017 via mobile

I'd enjoy more writing this review in Spanish but the more people understand, the better. Sereno is one of the most unique places I've stayed in. Sereno highlights the colors and textures of regional Mexican art crafts while staying close to its rustic and slightly...More

Thank Estefania B
Response from serenoarthotel, Director de Recepción at Sereno Art HotelResponded August 15, 2017
Google Translation

Apreciable Estefanía Es muy grato leer cada palabra de tu comentario, para todo el equipo es un honor saberlo porque...More

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Spa
Laundry Service
Non-Smoking Hotel
Sauna
Shuttle Bus Service
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
7
Price range
$46 - $110 (Based on Average Rates for a Standard Room)
Also Known As
Sereno Art Hotel San Cristobal De Las Casas, Mexico - Chiapas
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
7
Price range
$46 - $110 (Based on Average Rates for a Standard Room)
Also Known As
Sereno Art Hotel San Cristobal De Las Casas, Mexico - Chiapas
Location
Mexico > Southern Mexico > Chiapas > San Cristobal de las Casas
Photos
Traveler (63)
Room & Suite (15)
Dining (2)
Family and Play Areas (8)
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Questions & Answers
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Room Tips
"All rooms surround a courtyard where they play music."
sophiej691
Dec 29, 2017
Read review
"My favorite room is "La 2"."
jolulaba
Jul 5, 2016
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