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Las Escaleras by Inmense

Calle Periodista Isauro Rossette No. 4 Barrio de la Merced, San Cristobal de las Casas 29240 Mexico
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Traveler (302)
Room & Suite (112)
Dining (15)


#6 of 109 hotels in San Cristobal de las Casas
Travelers' Choice
Erected on the top of a mountain that is reached through the stairs that give it its name in spanish, Las Escaleras by Inmense is the perfect choice for travelers looking to experience the mystical air and incredible views that characterize the state of Chiapas. The singing of a variety of birds, and the mist that gently covers the village in the mornings complete the magical panorama that can be admired from your balcony or from the terrace, where you can also enjoy the delights that our Chef prepares out of ingredients and recipes typical of the region. This fabulous hotel synthesizes in its decoration and services all the cultural wealth that San Cristóbal has to offer. It has a Temazcal to complement its experience of rest, helping you get in contact with ancestral traditions. Las Escaleras by Inmense is part of Inmense Hotels, so that the standards of quality and service meet the highest requirements of customer satisfaction, offering a wide variety of luxury services.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast available
Car hire
Facial treatments
Rooftop terrace
24-hour security
24-hour check-in
Secured parking
Wine / champagne
Baggage storage
Gift shop
Non-smoking hotel
Sun terrace
Sun umbrellas
First aid kit
24-hour front desk
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Room features
Additional bathroom
Private balcony
Flatscreen TV
Extra long beds
Bath / shower
Room service
Separate living room
Wardrobe / closet
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish


Full view
100Great for walkers
Grade: 100 out of 100
143Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
389Reviews9Q+A17Room tips
Traveler rating
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Popular mentions
cavedodger wrote a review Sep 2020
Playa del Carmen, Mexico634 contributions143 helpful votes
So happy to have found this lovely hotel. From the moment we stepped off the ground transportation we were made to feel welcome, like coming home. There are so many wonderfully well thought out details that I am sure I will forget to mention many of them. As the name suggests, this is very much a vertical layout with the rooms set either side of a long stair leading ever higher up the side of the hill – and far from being a problem, this is the features that ensures that every single room has spectacular views of picturesque San Cristobal de las Casas. And after sampling so much delicious local cuisine, we were glad for the exercise involved in reaching our incredibly spacious rooms. We stayed in #11 but had friends in other rooms including #7. The entrance to #11 is via the living room featuring a large sofa (with pullout if required), a fireplace (sadly not in use due to air-quality rules) and an enchanting little balcony, an ideal spot for a morning coffee or evening glass of wine or mezcal… Up from there you find a smaller full shower-room and then through another door to the master-suite, featuring a huge comfortable king-size bed in a wood floored bedroom as well as a very large bathroom with an excellent shower. We found the water to be piping hot which in San Cris is a blessing during the cool evenings and mornings. The panoramic views down over the tiled rooftops to the center of San Cris are mesmerizing and the particular view of the cathedral framed by the rooms on either side of the stairs when coming down to breakfast is now firmly fixed in my memory. The little lobby, reception area is lovely and features many thoughtful touches. We particularly liked the little candles which each guest can set into the stone wall, reminiscent of an altar. The on-site restaurant is not only a great convenience but also a real treat. As in all aspects of Las Escaleras the service is attentive and friendly, the coffee hot and delicious. During our four-night stay we sampled virtually the entire breakfast menu and the omelets topped our list of favourites with the chilaquiles a close second. Smiles abound at Las Escaleras, although with the protocols in place for the Covid-19 including facemasks, those lovely smiles were often hidden but reflected in the sparkling eyes of the mask-wearer. And speaking of protocols, we were all so impressed by the levels of sanitary protocols, not only at our hotel but virtually everywhere we went. From thermal cameras at the Tuxtla-Gutierrez airport, to the van driver disinfecting every suitcase, to the general use of facemasks and virtually all shops and restaurants conducting temperature checks and supplying anti-bacterial gels, we felt very safe and protected during our entire visit to Chiapas. One of the very best features of Las Escaleras is the location. Pretty much everything we did and wanted to do was within an easy walk. And yet you are just far enough from the centre of town to enjoy almost total silence at night and early morning for those looking to have a lie-in. We calculated that this was our first visit in almost 25 years and the town has grown, but the charm remains, and many things have actually improved such as the eclectic choice of restaurants, cafes and bars, including some really great dining options. One thing which visitors have to adjust to is the large numbers of street vendors, peddling mainly arts and crafts from the outlying villages, lots of jewelry and a wide variety of trinkets, street food and dozens of other products. Probably due to the fact that they have had to endure very lean months due to Covid-19, most of these vendors are simply deaf to the word “no” but with a good attitude and friendly banter you begin to take it in your stride after a while. Every traveling will make their own decisions on this front but while you want to help every single person, at the end of the day your purchases will trickle down into the economy and hopefully make a positive impact. We visited two bustling markets and my wife loved them. The vast majority of the stall-keepers are far less pushy than the street vendors and with time and a good eye one can pick up some truly lovely items from highly skilled artisans. During stays like this you tend to leave the hotel with a touch of sadness, saying good-bye to those who have made your stay so memorable, people like Rolando, Evelin, Iris, David and the wonderful Chef… thanks to all, we will definitely be back as well as looking out for other hotels in the Inmense boutique hotel chain.
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Date of stay: September 2020
Sleep Quality
Room Tip: As the name suggests, you have to deal with lots of stairs.
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Response from Alain Correa Flores, Director General at Las Escaleras by Inmense
Responded Sep 14, 2020
Than you! What an a wonderful review.Its was really nice to know you noticed all the things both little and large we think are important for our guests, our General Manager has an eye for detail he tries to ensure all the T's are crossed and all the i's dotted, looks like he has succeeded too ! I shared your comments with our team, they always enjoy a bit of positive customer feedback...they work tirelessly to maintain our standards so a pat on the back goes a long way. Until the next time, thank you once again, Warmest Regards,
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r-armino wrote a review Apr 2020
Flower Mound, Texas8 contributions1 helpful vote
Great Service, ver., very friendly front desk staff and restaurant service. We enjoyed our stay and everybody was happy. The staff is super friendly. They made us feel at home. Breakfast at the restaurant was very good as well. Very friendly servers. They have a smile all the time.
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Date of stay: March 2020
Response from Alain Correa Flores, Director General at Las Escaleras by Inmense
Responded Apr 20, 2020
Dear r-armino Thank you for sharing your comments about your recent staying at Las Escaleras by Inmense. Our main goal is to make each guest unique and happy in order to provide a remarkable experience which allowed them feel as if they would be at home. We are very proud that you felt this way and we hope to see you anytime soon in the near future. Regards
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Califas wrote a review Mar 2020
Temecula,CA17 contributions5 helpful votes
A very nice hotel within a 10 minute walk of the central Zocalo and Church. The rooms are spacious and tiled so a bit cool in March, but probably very good in the summer. All staff is friendly and helpful and will go out of their way to be of service (shout out to Evelin). The name (The Stairs) is fitting as there are many. I had room 6 and climed 42+ stairs to get to my room (lucky for me, both my wife and I are in pretty good shape..... still). Since we were out on most days before 6 AM, I cannot comment on the restaurant. One final word: the hotel is part of a chain of hotels and you might be offered a 'presentation' in exchange for a gift. No pressure like in timeshares though. Will be back again as San Cristobal is central to any day trip tour you might be planning on taking.
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Date of stay: March 2020
Response from Alain Correa Flores, Director General at Las Escaleras by Inmense
Responded Apr 23, 2020
Dear Califas Thank you for taking the time to share your experiences with us. I am so glad to hear that our staff made your stay enjoyable. You can follow us on our Website and our social media pages for promos and new info that you might be interested in. We hope to see you soon. See you soon
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Ezio Auditore wrote a review Mar 2020
4 contributions1 helpful vote
Very nice hotel, just beautiful, we will return in May with our daughters to repeat this great experience, thanks for everything !! To the rolled manager, the chef Reynaga, to Miss Evelin who always treated us with a lot of affection and kindness, keep doing your job as until today, we leave with an excellent taste in every way!
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Date of stay: March 2020Trip type: Traveled with family
Response from Alain Correa Flores, Director General at Las Escaleras by Inmense
Responded Mar 12, 2020
Dear Mr. AuditoreEnzo02: Thank you for sharing your comment. We are pleased to know that you enjoyed this beautiful place and the service offered by our colleagues, we will send the recognition to Evelyn and Reynaga. We will be happy to welcome you again!
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pariseclectic wrote a review Feb 2020
Paris, France2 contributions
Iris at reception was supportive of every request, from flexible travel plans to baggage storage to a surprise, hand made birthday cake for my partner! Reynaga and David in the restaurent hand decorated the cake to our delight. Beds were made up with extra blankets for cold nights and the views across San Cristobal are stunning. Central location made exploring so much easier. A room closer to the entrance is easier as the high altitude can be hard after tacos & mescal!
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Date of stay: February 2020
Room Tip: Try and get a room with a roof terrace overlooking the city, stunning.
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Response from Alain Correa Flores, Director General at Las Escaleras by Inmense
Responded Feb 28, 2020
Appreciable Pariseclectic: Thank you for choosing Las Escaleras to stay during your recent visit to San Cristóbal de Las Casas. In Inmense Hotels we are honored when our guests decide to celebrate some important date in any of our properties. Be assured we will give recognition to our colleagues mentioned for the excellent performance in their work. We will be waiting for your soon return!
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$58 - $349 (Based on Average Rates for a Standard Room)
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
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Frequently Asked Questions about Las Escaleras by Inmense
Which popular attractions are close to Las Escaleras by Inmense?
Nearby attractions include Museo del Ambar (0.1 miles), Historic Center (0.2 miles), and Museo de Trajes Regionales (0.1 miles).
What are some of the property amenities at Las Escaleras by Inmense?
Some of the more popular amenities offered include free wifi, room service, and a concierge.
Which room amenities are available at Las Escaleras by Inmense?
Top room amenities include a minibar, a flat screen TV, and an additional bathroom.
What food & drink options are available at Las Escaleras by Inmense?
Guests can enjoy breakfast during their stay.
Is parking available at Las Escaleras by Inmense?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Las Escaleras by Inmense?
Conveniently located restaurants include Restaurante El Secreto, Don Mario Ristorante Pizzeria, and Te Quiero Verde.
Is Las Escaleras by Inmense located near the city center?
Yes, it is 0.3 miles away from the center of San Cristobal de las Casas.
Which languages are spoken by the staff at Las Escaleras by Inmense?
The staff speaks multiple languages, including English and Spanish.
Does Las Escaleras by Inmense have any great views?
Yes, guests often enjoy the city view available here.