We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Casa del Alma Hotel Boutique & Spa

Save
Share
Avenida 16 de Septiembre No. 24, San Cristobal de las Casas 29200 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Orbitz.com
Booking.com
$208
View Deal
Trip.com
$209
$174
View Deal
SAVE $35
Hotels.com$204
lovevacations$209
Expedia.com$204
View all 10 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (109)
Room & Suite (32)
Dining (19)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa del Alma Hotel Boutique & Spa
Updated 07/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 109 hotels in San Cristobal de las Casas
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Casa del Alma Hotel Boutique & Spa pays tribute to the essence of Chiapas in its every detail, representing its incredible colonial legacy, cultural identity, ethnic richness, and biological diversity in an exceptionally designed space where history and modern comfort unite. We invite you to enjoy the Casa del Alma Hotel Boutique & Spa, an exceptional environment that evokes past times in a space of striking modernity. Located in the heart of the historic center of the magical city of San Cristobal de Las Casas, Casa del Alma, Hotel Boutique & Spa offers 27 suites, each one containing unique details of Chiapanecan luxury, beauty, and quality, complemented by state of the art technology, security, and comfort. In addition, our guests can enjoy our greatest pride: El Secreto, a restaurant offering unique fusion dishes, which emphasize the delights of the many flavors of Chiapas. To make your stay an unforgettable experience, we offer specialized care in our spa, where treatments and massages will bring you great joy. We aim to please and indulge your senses in this unique space representing the spirit of Chiapas, Casa del Alma Hotel Boutique & Spa.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children's television networks
Taxi service
Banquet room
Parking garage
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Highchairs available
Meeting rooms
Fax / photocopying
Spa
Couples massage
Foot massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Sun terrace
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Microwave
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
iPod docking station
Sofa bed
Complimentary toiletries
Hair dryer
Show more
Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Charming
Languages Spoken
English, Spanish
387Reviews2Q+A20Room tips
Traveler rating
  • 296
  • 67
  • 16
  • 3
  • 5
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
swc156 wrote a review Apr 2020
Kaneohe, Hawaii5 contributions1 helpful vote
Centrally located, walking distance to many interesting places. Helpful staff, EXCELLENT restaurant (El Secreto). Comfortable room, complex architecture mirroring the San Cristobal cathedral, local art in lobby, gym, spa, laundry service, etc.
Read more
Date of stay: March 2020
Helpful
Share
Response from Gerente_CasaAlma, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa
Responded May 5, 2020
Gracias por permitirnos conocer su experiencia, nos da gusto que el hotel fue de su agrado ya que los esfuerzos para mantener la calidad y calidez, se reflejan en su satisfacción. Estamos siempre dispuestos a servirles y atender sus solicitudes con la amabilidad que nos caracteriza, porque sabemos que nos eligen precisamente para tener unas vacaciones inigualables. Agradecemos que nos escriban, en Casa del Alma siempre serán escuchados. Le enviamos un cordial saludo.
Read more
Agnes Z wrote a review Feb 2020
Santa Fe3 contributions
My husband and I spent 4 days at the hotel and loved it. It is centrally located, great staff, big bedrooms and bathrooms and very quiet. The staff, reception and restaurant were courteous and polite and the food in the restaurant was wonderful. We would stay there again and are recommending the hotel to our friends. A beautiful place.
Read more
Date of stay: February 2020
Value
Location
Service
Helpful
Share
Response from Gerente_CasaAlma, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa
Responded Feb 22, 2020
Hi Mr. Zrakovy It was an honor to serve you, thank you very much for taking the time to visit Chiapas and choose us as your home in san cristobal. we are very happy to be a hotel with the best service, comfortable, charming and beautiful for you. Thank you for recommend us, we'll be waiting for everyone, with a big smile. Best regards.
Read more
MartinT wrote a review Feb 2020
United States5 contributions
Very comfortable and easily located hotel, it is literally in the center of the city, you do not need a taxi, just walk and have restaurants, shops and other services, the hotel has a beautiful architecture and a very traditional decoration. How disappointing it was that the workers did not speak english, I spoke on the phone with a woman who spoke english fluently, but when I arrived at the hotel, nobody knows about her and I made all my visiting plans with her and the other workers they did not understand my requests, it is a high category of hotel, there can't be a single person who speaks english, my wife fell in love with the indigenous communities, thanks for the holidays in Mexico but on my next visit will look for a hotel with bilingual workers because was hard -we are older couple-
Read more
Date of stay: January 2020Trip type: Traveled as a couple
Helpful
Share
Response from Gerente_CasaAlma, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa
Responded Feb 12, 2020
Hello, writes Angel, I am glad to hear from you, I am very sorry for the inconvenience of the staff's English. As I told you, Ximena no longer works with us, that is why you did not see her on your visit. However, I was at her disposal. I hope that the rest was perfect, I apologize to you and I hope it will change that perception and qualification that you gave to our hotel. Thank you very much Mr. Tandler, I hope to see you once again
Read more
Suzanne Letkie wrote a review Feb 2020
New Orleans, Louisiana3 contributions
Nobody speak english, the comunication with the staff was deficient, impossible buy tours,request something or actually give a suggestions because they dont speak english and actually i dont know if them will understand this message, unfortunatlly nice hotel but really bad service. THE FOOD WAS GREAT!
Read more
Date of stay: January 2020Trip type: Traveled with family
Helpful
Share
Response from Gerente_CasaAlma, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa
Responded Feb 8, 2020
We're very sorry for the experience you had with the staff, but let me tell you that if there are trained staff, maybe you were not lucky enough to talk to someone who speaks English. We apologize, and on your next visit we will be more attentive to these situations. Thank you.
Read more
BengJYT wrote a review Jan 2020
Surabaya, Indonesia216 contributions51 helpful votes
+1
Really good hotel in excelkent location near to all the attractions, pedestrian streets with restaurants etcs. The hotel and the room is clean. Breakfast quite good. But most staffs doesnot communicate in English well enough. Also room assigned seemed to be not exactly as the room typed booked (via Agoda). We booked a “Suite” with king bed, but first we got a big room with 2 double beds, then after requesting change, we got what looked more like a “deluxe” or “superior” room with king size bed and a small terrace, but didnot looked like a “Suite” at all. We had not complained or try to argue further to avoid losing more time miscommunicating. All in all we had an amazing time in San Cristobal de las Casas though.
Read more
Date of stay: January 2020Trip type: Traveled as a couple
Helpful
Share
Response from Gerente_CasaAlma, Director de Relaciones con Clientes at Casa del Alma Hotel Boutique & Spa
Responded Jan 31, 2020
Thank you so much Mr. Jayanata, it was a pleasure to be able to serve you. We are very honored by your opinion about Casa del Alma. We regret the inconvenience of your reservation, it was because your confirmation sheet marked us that you had reserved a suite with two beds. But we attended your request to change your bed without any problem, because our main objective is to serve you kindly and that you have a very comfortable and unforgettable stay. Thank you for trusting us, we hope you got home safely, Besr regards.
Read more
Previous
PRICE RANGE
$105 - $168 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
27
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Casa del Alma Hotel Boutique & Spa
Which popular attractions are close to Casa del Alma Hotel Boutique & Spa?
Nearby attractions include Centro de Textiles del Mundo Maya (0.2 miles), Templo de Santo Domingo (0.2 miles), and Foro Cultural Kinoki (0.2 miles).
What are some of the property amenities at Casa del Alma Hotel Boutique & Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Casa del Alma Hotel Boutique & Spa?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Casa del Alma Hotel Boutique & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Casa del Alma Hotel Boutique & Spa?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Casa del Alma Hotel Boutique & Spa?
Conveniently located restaurants include Trattoria Catanzaro, Restaurante El Secreto, and Trattoria Italiana.
Are there opportunities to exercise at Casa del Alma Hotel Boutique & Spa?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Casa del Alma Hotel Boutique & Spa located near the city center?
Yes, it is 0.6 miles away from the center of San Cristobal de las Casas.
Are any cleaning services offered at Casa del Alma Hotel Boutique & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa del Alma Hotel Boutique & Spa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Casa del Alma Hotel Boutique & Spa?
The staff speaks multiple languages, including English and Spanish.