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The hotel is easy to find (currently a large deep red building) on a main intersection into town. It is beside a large shopping centre and is a 25 minute walk (or short taxi ride) to the centre of town. The walk is flat and...More
Staying 3 days with 14 familiy members
Hotel building is ok. Out of town so you need a bus/car or taxi
BF is plentiful buffet. Nothing to complain
Main issue is with room whch are noisy
- wood noisy parquet: if you wake up at...More
Overall, the hotel is nice, with a rustic theme and garden views. It is not necessarily a downtown location but the town's plaza (supermarket, movies and small shopping area) is right next door. A cab downtown charges you about 30 pesos to get to the...More
Response from VILLAMERCEDESSC, Director General at Hotel Villa MercedesResponded June 1, 2016
first at all I want to thank you for your visit; I really appreciate your comments, be sure that we will do our best to improve our opportunities.
once again thank you and have a wonderful day.
First and foremost, this was an OK experience with no significant drawbacks.
With that being said, there were some less-than-ideal situations.
First, the staff seems to be out of sync and not that friendly.
Second, the beds and sheets are nothing to write home about....More
Nothing really bad happened during our stay, just the overall experience was nothing special.
Staff is there but is slow and seems confused with pretty standard stuff, the breakfast buffet is nothing to brag about, and they have a really outdated, voucher-based, wi-fi system going...More
$54 - $84 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Business Hotel in San Cristobal de las Casas
#6 Spa Hotel in San Cristobal de las Casas
Family Rooms ,
Accessible rooms ,
Number of rooms
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Southern Mexico >
San Cristobal de las Casas
Also Known As
Hotel Villa Mercedes San Cristobal De Las Casas, Mexico - Chiapas