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Avenida Insurgentes No. 1 Centro Historico, San Cristobal de las Casas 29290 Mexico
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Traveler (54)
Room & Suite (15)
Pool & Beach (2)

About

#44 of 112 hotels in San Cristobal de las Casas
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Beautiful colonial house, unique in the city, built in the 16th century, and the best location just down town, we have 38 rooms with tv by cable, wifi, private bathrtoom, and phone. we also have restaurant, bar and cafeteria with live music on weekends
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Airport transportation
Concierge
Non-smoking hotel
Breakfast available
Shuttle bus service
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
78Reviews1Q+A4Room tips
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Popular mentions
JONO5K1 wrote a review May 2020
London, United Kingdom84 contributions38 helpful votes
I've lived here and visited many of the restaurantd/cafes within the historical centre and its extensive circumference. This hotel is the type of tourist-trap that gains business purely based on its location, which sadly allows for its survival. Populated by tour parties who are placed here simply because they're often too ill informed to personalise their holida's for the better, this hotel serves disgusting frozen/microwaved food at ludicrous prices much to the ignorance of its elderly guests. It's probably one of the most "known" places in town. In short, it is an atypical exploitative business that one always finds no matter what destination one may visit. Look at Google's reviews with a pinch of salt. Realistically its a 3-star establishment with sub 3-star reviews.
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Date of stay: May 2020Trip type: Traveled solo
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Dan A wrote a review Nov 2019
Fort Pierce, Florida11 contributions9 helpful votes
Very nice place, close to a lot of restaurants. Evenings were cool so the lack of an AC in the room was not an issue. We stayed 4 nights and really enjoyed walking the square and neighboring streets during the evenings. Staff was generally friendly but few spoke English and we spoke little Spanish. Late night noise from the restaurant and square was loud.
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Date of stay: October 2019
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Marco_Polo499 wrote a review Mar 2019
Milan, Italy256 contributions454 helpful votes
As many other hotels in San Cristóbal, also the Santa Clara Hotel is an antique colonial mansion; the interior is nice and colourful, but there can be noise, and the lack of modernity in the infrastructures and in the furnishings may cause some discomfort. The Santa Clara Hotel is located right in the Zócalo, and its great position compensates for any other possible drawbacks. The interior of the hotel is certainly beautiful. According to the web site of the hotel, this historical building dates back to 1532 AD, and was built by Diego the Mazariegos, the Spanish captain who conquered the Chiapas region; presumably it was his residence. The rooms are arranged around the large courtyard, and some of them have a view to the Zócalo. Fixtures and furniture are all made of solid wood, including the doors, the windows, the floor, the beams supporting the ceiling, the beds, the wardrobe and any other piece of furniture; the look is pleasant, and there is the feeling of living in another era. There are rooms of different qualities: the more attractive and the larger ones are those facing the Zócalo, which are also provided with an external window; other rooms may be much smaller (as it was mine, really minuscule) or with rather primitive bath facilities (in my room the sink was installed inside the bedroom). The rooms facing the courtyard may be disturbed by noise in case that an event is taking place there, or if some rude guests make a din in the courtyard. The positive aspects of the hotel are the following: 1) Best location in town 2) Very nice interiors, “colonial” style 3) Moderate prices. There are also some downsides: 1) There are no safe-deposit boxes, neither in the room nor at the reception; customers shall therefore keep all their valuables with them, and this is not a healthy practice, since the safety in the region is not optimal 2) The hotel enforces the rule that no food or beverage can be brought into the room, and a penalty of 300 Pesos is imposed on customers who breach it. Clear warnings in this regard are posted at the reception and in the room. I was however assured that I could safely take into the room a bottle of water or a bar of chocolate! 3) Some types of insects can easily enter the rooms. One day I left a bar of candy-sugar on the table, and upon my return the table was teeming with ants. This is possibly the reason of not allowing food in the rooms. 4) On check-out, the hotel was unable to provide an invoice (“we don’t have the appropriate forms”, I was told); I only got a small piece of paper stating the lump amount of money that I had paid to the hotel. 5) Nobody makes any effort to appear friendly or welcoming. All in all, the hotel is more or less equivalent to a 3-star European hotel of very moderate quality. Nevertheless, staying at this hotel is very practical and reasonably cheap. Don't however expect an unforgettable experience.
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Date of stay: February 2019
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Trip type: Traveled as a couple
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Hunabku wrote a review Jul 2018
Playa del Carmen, Mexico54 contributions15 helpful votes
While the location of this hotel is great, the accomodations are not as advertised. We booked what is described as a three bedroom suite with two bathrooms for a group of five people, only to find out upon arrival it was a single room with three beds in it and a 1 bathroom. They did have three double rooms available which we had to pay the difference for. All three rooms were on the top floor (3rd) with very poor air circulation. In the afternoon, the rooms get hot and the heat from the tile roof can be felt on the ceiling of the rooms. Even with all the windows open the rooms it didnt cool down until 3 or 4 in the morning. We often had to prop the door open to get enough cool air to be comfortable enough to sleep. The water pressure is dismal and I dont think I ever got all the shampoo out of my hair. They also advertise "It features an outdoor swimming pool" which is a not true. The pool has been completely cemented over as you can see in the photo I attached to this review. Also, half the time I walked by the front desk the front desk staff are sitting there streaming videos on the computer, so that gives you an idea on the mgmt of this place. I do have to say the cleaning staff do a great job of cleaning this old hotel and our room was cleaned well every day. We will not stay here next time we visit San Cristobal.
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Date of stay: July 2018Trip type: Traveled with friends
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Veronica014 wrote a review May 2018
Bucerias225 contributions49 helpful votes
Our visit to San Cris was a big disappointment due to just about all the churches and the Cathedral being closed following upon earthquake September 2017. And it rained on the big market Sunday. However the plus side was this fabulous hotel, with its central location amazingly only 820 pesos a night. Built early 16th century, Super comfy bed, wooden floor, thick rafters but with a modern bathroom. Perfect combination! Central courtyard, nice paintings, very interesting. Helpful reception. Car parking was free but it was about 15 blocks away and required someone to accompany to open the gates. Breakfast/dinner available but not included.Just up the street were two really good and cheap eating places. Good wifi in room.
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Date of stay: April 2018
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Trip type: Traveled as a couple
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PRICE RANGE
$46 - $57 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
38
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Frequently Asked Questions about Santa Clara
Which popular attractions are close to Santa Clara?
Nearby attractions include Mirador de la Escuela SolMaya (0.2 miles), Iglesia del Cerrito (0.2 miles), and Templo del Carmen (0.2 miles).
What are some of the property amenities at Santa Clara?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Santa Clara?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Santa Clara?
Yes, free parking is available to guests.
What are some restaurants close to Santa Clara?
Conveniently located restaurants include Te Quiero Verde, Cacao Nativa, and Krokante Bistro.
Does Santa Clara have an airport shuttle?
Yes, Santa Clara offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Santa Clara located near the city center?
Yes, it is 0.3 miles away from the center of San Cristobal de las Casas.
Is Santa Clara accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.