I have to say that the staff were great but the hotel stay was terrible, based on its location.
There is a Mercado right next door and for some reason (the locals say its all year round) they like to shoot off fireworks at all hours of the night.
The hotel itself also has no sound proofing and has a very loud speaker playing dance music (of which all you hear is "THUMP, THUMP, THUMP" and vibrating walls) until midnight. The staff was kind enough to turn it down to a low thud...thud...thud.
Because of the taxis using a car alarm notification system to let people walking by know they are available, it was impossible to actually sleep after a day of walking around the city.
My wife and I actually had gotten sick and the staff was wonderful about helping out so they are great, its just the location. More