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Calle Rio Amazonas # 73 Col. Cuauhtemoc, Mexico City 06500 Mexico
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Traveler (146)
Dining (17)
Room & Suite (16)

About

#45 of 245 B&Bs / Inns in Mexico City
Location
Cleanliness
Service
Value
In the heart of Cuauhtemoc, a neighborhood full of history and contrast, an old acquaintance is re-invented and transformed into a space that honors the real Mexico City: a city of cities, culture, design, art, memories and modernity.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Non-smoking hotel
24-hour front desk
Wifi
Outdoor pool
Restaurant
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Boutique
Languages Spoken
Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
132Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
174Reviews4Q+A14Room tips
Traveler rating
  • 55
  • 45
  • 28
  • 16
  • 30
Time of year
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Popular mentions
mclara wrote a review Jan 10
Bologna, Italy5 contributions
I chose this hotel as I wanted a quiet and safe place where to stay during my trip to Mexico, but the result has been tragic. After having left for one day my luggage in the storage room, I realized that an Apple Watch was missing from the luggage. It was a brand new Apple Watch that I appositely left in the storage room in order for it to be safe. I called three times the hotel and each time they told me that they would have checked and called me back. I never received any call back, it was me, all the time, to call and ask for any news. I have been told that the camera tapes have been checked and nobody touched my luggage. After asking a couple of time for the possibility to watch myself at the tapes - always been denied - I have been told that there were no cameras. I honestly doubt that there are no camera in such a “fancy” hotel. Moreover, it sounded very weird to me that on the first place I was told that the tapes have been checked, and then that there were no cameras. It really sounds as a bad excuse. I was also very much surprised from the lack of collaboration, I felt cheated all the time. I even wrote emails to the general manager / owner of the hotel, who only answered after I informed him that I filed a report with the police and that I would have shared my experience. I have been simply told that they were all trying to help me and would have contacted me in case they would find anything - I wonder how, given that more than 10 days were passed at that time. I wouldn’t have never expected such a bad experience with a hotel which is supposed to be above average, by looking at the prices and accounting for what i have spent for my stay. I am very deceived and disappointed.
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Date of stay: December 2020
Rooms
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Noushette wrote a review Mar 2020
2 contributions1 helpful vote
We had made a booking via booking.com and due to the coronavirus situation we couldn’t stay at there place.. We called them and explained them the situation that we were stuck in Mexico and had a last minute flight to Europe that we couldn’t miss if we wanted to come back home! We asked them kindly just not to pay the cancellation fees (45$usd) that we would have to pay above the rate night (55$usd) that we would definitely pay. They told us that it was booking.com that wouldn’t want to refund us but when we called booking.com they told us that they called the hotel for us and it was the hotel manager who was clear that he absolutely don’t want to offer us the free cancelation fees and that he want us to be charged for full not event half refund!! So the hotel manager is firstly rude and above that the receptionist was a liar! I can’t believe that in such situation like that a hotel doesn’t make a small gesture... really shocked Just avoid this place you will be better in an other hotel trust me 🙏🏻
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Everly wrote a review Jan 2020
4 contributions2 helpful votes
One of the best kept secret of Mexico City! First, the place is really beautiful: you're in the heart of CDMX, yet Carlota feels like a safe heaven. It's very peaceful during the day: you get a view over the inside court with its cute decorative swimming pool. After chatting with the friendly waiters, we learned that the food is organic and locally sourced --and the care for their ingredients shows in the well-though-out dishes. Carlota serves real Mexican food with a modern twist...and everything we tried tasted absolutely DELICIOUS. We couldn't catch who the chef is, but he's really really talented. The service is top notch: attentive, respectful and refined. The manager is also one of their best assets: He gives you a warm sincere welcome: you only want to come back again and again. Definitely one of our top 5 restaurants in the city!
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Date of stay: December 2019
Value
Location
Service
2 Helpful votes
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Response from RaulV1437, Gerente at Hotel Carlota
Responded Jan 21, 2020
Dear Guest: All staff are so proud to know you have such an amazing experience in the last days. as you mentioned before our restaurant is one of the 10 most recognized in the City. the dishes are made of by the chef Joaquin Cardoso. Hope to see you once again. Best regards. Raul Vertti E. Manager
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Emma Hampshire wrote a review Jan 2020
6 contributions1 helpful vote
We arrived in the early hours of Christmas morning and once we had sorted out the confusion over the extortionate cost of a car pick up from the airport ( TAKE UBERS EVERYWHERE IN MEXICO CITY) we were happily settled in our simple, boutique style room Staff helpful and friendly ( remember to tip or they will remind you) Breakfasts were good. We were very happy with our three nights here.
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Date of stay: December 2019
Value
Cleanliness
Service
1 Helpful vote
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Response from RaulV1437, Gerente at Hotel Carlota
Responded Jan 21, 2020
Dear Guest: First of all we appreciate your feedback, in regards your past stayed. every comment allow us continue working hard in every area. Hope to see you once again in the near future. Regards. Raul Vertti E. Manager
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CESAR wrote a review Jan 2020
Beverly Hills, California49 contributions65 helpful votes
exquisite food at their restaurant- awesome service by the manager wine recommendation lobster linguini all was exquisite. highly recommended. lots of organic vegetables, fresh fish. innovative modern cuisine.
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Date of stay: January 2020
2 Helpful votes
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Response from RaulV1437, Gerente at Hotel Carlota
Responded Jan 9, 2020
Dear Julius: Thank you so much for share your kind comments in regards your experience in our restaurant, we really love that you could enjoyed the dishes. as you know all were prepared by our Chef Joaquin Cardozo. We wainting for your next visit. Regards. Raul Vertti E. Manager
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PRICE RANGE
$89 - $153 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Cuauhtémoc District
NUMBER OF ROOMS
36
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Frequently Asked Questions about Hotel Carlota
Which popular attractions are close to Hotel Carlota?
Nearby attractions include Reforma 222 (0.1 miles), Garden of Art (Jardin del Arte) (0.1 miles), and Museo Casa de Carranza (0.03 miles).
What are some of the property amenities at Hotel Carlota?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Carlota?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Carlota?
Yes, parking is available to guests.
What are some restaurants close to Hotel Carlota?
Conveniently located restaurants include La Mansion Marriott Reforma Steakhouse, Condimento Restaurant, and Les Moustaches.
Are there opportunities to exercise at Hotel Carlota?
Yes, guests have access to a pool during their stay.
Does Hotel Carlota have an airport shuttle?
Yes, Hotel Carlota offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Carlota?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Carlota?
Many travelers enjoy visiting Basilica de Santa Maria de Guadalupe (4.9 miles), Historic Center (Centro Historico) (1.5 miles), and National Palace (Palacio Nacional) (2.1 miles).
Is Hotel Carlota accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.