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Hotel Carlota

Calle Rio Amazonas 73 Col. Cuauhtémoc, Mexico City 06500 Mexico
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Traveler (148)
Dining (25)
Room & Suite (5)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#15 of 93 small hotels in Mexico City
Location
4.1
Cleanliness
3.8
Service
3.4
Value
3.2
In the heart of Cuauhtemoc, a neighborhood full of history and contrast, an old acquaintance is re-invented and transformed into a space that honors the real Mexico City: a city of cities, culture, design, art, memories and modernity.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Non-smoking hotel
Wifi
Outdoor pool
Restaurant
24-hour front desk
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Boutique
Languages Spoken
Spanish
188Reviews4Q+A17Room tips
Traveler rating
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Jason E wrote a review May 2023
1 contribution
I would not let my dog stay here. Was a last minute booking that I will forever regret. The rooms literally smelled and we had to spend $400 USD to get to a decent hotel in the middle of the night. Staff was incompetent and frankly the decor of the hotel Was super dated. This place is 💩
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Date of stay: April 2023Trip type: Traveled on business
Room Tip: Avoid at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David C wrote a review Oct 2022
10 contributions7 helpful votes
The resturant, kun, that shares this space, is amazing. But under no circumstances stay the night! Check in staff is rude. Horribly managed hotel. + the 3 times I asked to see the manager, he was no help whatsoever. Not a people person. I reserved my room till Friday, and Monday they told me, no you have to check out Wednesday ". Apparently the non English speaking front desk staff, don't communicate with each other. Horrible front desk service, and staff hangs out at front desk checking internet. It's a pity as this is a smartly re designed older hotel. But as the resturant staff told me " yes it's a pity they really bring us down... We have people now who come to the resturant and spend a long time, but sleep /stay somewhere else." For such a warm welcoming city, don't waste your time and money on such a disappointing front desk staff experience. There are way to many great hotels in town where the staff actually enjoys what they do.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip: Your room cones with 2 sets of earplugs, fresh daily, if that tells u anything....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Ali wrote a review Apr 2022
6 contributions4 helpful votes
The restaurant and the staff in general are of a good standard. But staying somewhere where electronic music was played full volume from morning (11am) to night (into the early hours), loud enough to be loud inside my room, was horrible. There was a party organized for the saturday I stayed there with no warning given to guests, so that the whole centre of the hotel was full of random people, with more loud music blaring. Bathrooms do not have a bath. Overall, the experience was not at all relaxing and bad value for money.
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Judith m wrote a review Mar 2022
1 contribution
Since i arrive at your hotel i felt in my second home, i was with a group our my friend with 6 more rooms, one of my friend was in 001 and Erick at front made a change of a better room in 3 floor because 001 is too noise, i eas in 104 and service at the restaurant is good too, but specially Erick in our whole stay made us felt like a luxury hotel i will definitely recoment to more friends your hotel. Just as i feedback the girl at the front desk always looks in a bad mood and has a terrible service.. And also housekeeping sometimes is late because one of the cleaning girls told me they are just 3 chabermaids
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Date of stay: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NS&MP wrote a review Dec 2021
Scottsdale, Arizona253 contributions208 helpful votes
We stumbled upon this hotel thanks to hotel tonight, we extended our stay 3 times since we loved everything about this hotel. It is a boutique hotel in the Reforma district, we highly recommend it as it has an amazing restaurant and bar in the restaurant, and in the morning there are a group of about 3-5 cars that sell food on the corner. Each one of the cars has better food than the next in whichever direction you care to start. The front desk recommended the food trucks and we literally had breakfast there almost every morning. The hotel has literally, no joke or exaggeration, some of the friendliest staff We’ve ever encountered una hotel. Great teamwork, as a business owner I admire it immensely! The hotel is situated in an area that allows you to easily commute by walking to the center of Reforma where the famous symbol of Mexico City the Angel de la Libertad is located. The hotel is also pet friendly, very pet friendly actually, and there is a park for dogs literally two blocks away. We couldn’t have found a better hotel for what we needed.
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: There is a parking structure that’s part of the hotel and is adjacent to it, they charge...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tom S wrote a review Nov 2021
Austin, Texas87 contributions37 helpful votes
This hotel is very unique with a great boutique feel. The staff was great and the little restaurant on site was quite good. We stayed during the Formula 1 race that our team was working and all the reviews were great! Highly recommend this hotel!
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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notesfromthefield wrote a review Aug 2021
Los Angeles, California8 contributions4 helpful votes
I had a really good experience at Hotel Carlota CDMX. This was my second time staying here. The price is great and the hotel is just what you need. Good (central) location and walking distance to some of the more bobo streets. The rooms are stylish, especially if you can request one of the rooms on the third floor with the roof terraces (my favorite). This also brings more natural light into the room. I like that it's an indoor/outdoor open air floor-plan, especially good during covid. Restaurant is just what you need. It's just what you need. some furnishing a little simple, but for the price, no problem. Professional. Last time I stayed here I actually made friends with some Aussies who I remain friends with! Something about the floor plan promotes a friendly environment. Recommend, Cheers.
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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mclara wrote a review Jan 2021
Bologna, Italy5 contributions1 helpful vote
I chose this hotel as I wanted a quiet and safe place where to stay during my trip to Mexico, but the result has been tragic. After having left for one day my luggage in the storage room, I realized that an Apple Watch was missing from the luggage. It was a brand new Apple Watch that I appositely left in the storage room in order for it to be safe. I called three times the hotel and each time they told me that they would have checked and called me back. I never received any call back, it was me, all the time, to call and ask for any news. I have been told that the camera tapes have been checked and nobody touched my luggage. After asking a couple of time for the possibility to watch myself at the tapes - always been denied - I have been told that there were no cameras. I honestly doubt that there are no camera in such a “fancy” hotel. Moreover, it sounded very weird to me that on the first place I was told that the tapes have been checked, and then that there were no cameras. It really sounds as a bad excuse. I was also very much surprised from the lack of collaboration, I felt cheated all the time. I even wrote emails to the general manager / owner of the hotel, who only answered after I informed him that I filed a report with the police and that I would have shared my experience. I have been simply told that they were all trying to help me and would have contacted me in case they would find anything - I wonder how, given that more than 10 days were passed at that time. I wouldn’t have never expected such a bad experience with a hotel which is supposed to be above average, by looking at the prices and accounting for what i have spent for my stay. I am very deceived and disappointed.
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Date of stay: December 2020
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Noushette wrote a review Mar 2020
2 contributions2 helpful votes
We had made a booking via booking.com and due to the coronavirus situation we couldn’t stay at there place.. We called them and explained them the situation that we were stuck in Mexico and had a last minute flight to Europe that we couldn’t miss if we wanted to come back home! We asked them kindly just not to pay the cancellation fees (45$usd) that we would have to pay above the rate night (55$usd) that we would definitely pay. They told us that it was booking.com that wouldn’t want to refund us but when we called booking.com they told us that they called the hotel for us and it was the hotel manager who was clear that he absolutely don’t want to offer us the free cancelation fees and that he want us to be charged for full not event half refund!! So the hotel manager is firstly rude and above that the receptionist was a liar! I can’t believe that in such situation like that a hotel doesn’t make a small gesture... really shocked Just avoid this place you will be better in an other hotel trust me 🙏🏻
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Everly wrote a review Jan 2020
6 contributions7 helpful votes
One of the best kept secret of Mexico City! First, the place is really beautiful: you're in the heart of CDMX, yet Carlota feels like a safe heaven. It's very peaceful during the day: you get a view over the inside court with its cute decorative swimming pool. After chatting with the friendly waiters, we learned that the food is organic and locally sourced --and the care for their ingredients shows in the well-though-out dishes. Carlota serves real Mexican food with a modern twist...and everything we tried tasted absolutely DELICIOUS. We couldn't catch who the chef is, but he's really really talented. The service is top notch: attentive, respectful and refined. The manager is also one of their best assets: He gives you a warm sincere welcome: you only want to come back again and again. Definitely one of our top 5 restaurants in the city!
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Date of stay: December 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from RaulV1437, Gerente at Hotel Carlota
Responded Jan 21, 2020
Dear Guest: All staff are so proud to know you have such an amazing experience in the last days. as you mentioned before our restaurant is one of the 10 most recognized in the City. the dishes are made of by the chef Joaquin Cardoso. Hope to see you once again. Best regards. Raul Vertti E. Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$123 - $195 (Based on Average Rates for a Standard Room)
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityCuauhtemoc / Cuauhtémoc District
NUMBER OF ROOMS
36
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CARLOTA $98 ($̶1̶3̶9̶) - Prices & Reviews - Mexico City

Frequently Asked Questions about Hotel Carlota
Which popular attractions are close to Hotel Carlota?
Nearby attractions include Reforma 222 (0.1 miles), BBAT Zona Rosa (0.3 miles), and Garden of Art (Jardin del Arte) (0.1 miles).
What are some of the property amenities at Hotel Carlota?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Carlota?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Carlota?
Yes, parking is available to guests.
What are some restaurants close to Hotel Carlota?
Conveniently located restaurants include Les Moustaches, La Mansion Marriott Reforma Steakhouse, and Condimento Restaurant.
Are there opportunities to exercise at Hotel Carlota?
Yes, guests have access to a pool during their stay.
Does Hotel Carlota have airport transportation?
Yes, Hotel Carlota offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Carlota?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Carlota?
Many travelers enjoy visiting Basilica de Santa Maria de Guadalupe (4.9 miles), Historic Center (Centro Historico) (1.5 miles), and Catedral Metropolitana de la Ciudad de México (1.7 miles).
Is Hotel Carlota accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.