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City Express Plus Insurgentes Sur

Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
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220 Reviews from our TripAdvisor Community

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Showing 22: English reviews
Copenhagen, Denmark
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 7, 2016

An inexpensive large budet hotel right on the metrobus line way down in the southwestern part of mexico city. OK breakfast included, restaurant in the hotel and another fast food restaurant next door. Nice service but with many Mexican guests not always speaking good english. My main objection is that it is really far from the center, and the room... More 

Helpful?
Thank 2900SS
Spanish Fork, Utah
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed April 25, 2016

I just stayed here for 6 nights on a business trip to Mexico City. The hotel is well-located, just steps from the Teatro Insurgentes MetroBus stop. The hotel is clean and comfortable, with two restaurants (Vips and an Argentine place) attached. Breakfast is included and is quite good and plentiful: eggs, beans, fruit, bread, cereal, juice. The rooms are fairly... More 

Helpful?
Thank Douglas W
Alan T, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Doug W, Thank you for taking the time to share your comments with us further to your visit over your 6 noghts business trip. We’re delighted to know you thoroughly enjoyed your stay, namely due to the excellent service offered by all the colleagues. Regarding the minimalist space, unfortunately is our standar, but for sure your your comments encourage... More 

Sandy, Utah
1 review
2 of 5 stars Reviewed April 16, 2016

I stayed her based on location close to work meetings in Mexico City but had some issues. The breakfast left much to be desired though I guess it goes with the price point. The gym was completely lacking since there are no weights, the bike couldn't be adjusted, the treadmill band was stuck and thus unusable, which left only the... More 

Review collected in partnership with this hotel

Helpful?
Thank 487martaj

Travelers are raving about these Mexico City hotels

Cancun
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed February 14, 2016

Hotel staff is very helpful; stayed at the third floor; some fourth floor rooms are being renovated; noise and hammering as well as strong glue like odors seep through he A/C unit.-; Breakfast is average and breakfast room was very crowded with rude guests piling on their plates all they could eat. Location is great.

Helpful?
Thank GGottfried
Iliana A, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear GGottfried: Please accept my sincere apologies for the inconveniences you were put through. Thank you for taking the time to voice your concerns and sharing your valuable feedback. It is through such communication that we are given an opportunity to assess our performance, and focus on the areas that need to be addressed ensuring we provide the highest level... More 

Melbourne, Australia
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 6, 2015 via mobile

Hotel was very well located for our purposes. 10 minutes walking from Mexican INEE. Near to galerias insurgentes, a mall were you can do some shopping. Facilities were good, breakfast included and plenty to eat. Room was clean and bed was quite comfortable. Good size bathroom. Located in front of metrobus station. I recommend.

Helpful?
Thank Verdecillo
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Estimado Verdecillo, Thank you for choosing our hotel for your last trip to Mexico City, pleased to hear how the hotel made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community, We look forward to your next visit. More 

Mexico City, Mexico
Level Contributor
3 reviews
3 of 5 stars Reviewed September 7, 2015

Nice room and service, rest is assured. Cable TV, free ice, vending machine, some expected services You can have a healthy cold breakfast for free. If you wish something else there is a restaurant aside of the hotel at reasonable prices.

Helpful?
Thank Reds71
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 31, 2015 via mobile

Nice clean and confortable hotel, we stayed for 2 nights on a bussines trip. Breakfast is good and has a nice variety. Staff is friendly and helpfull. This hotel is near a theater , restaurants and a supermarket.

Helpful?
Thank Tatiana A
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

North Vancouver, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 31, 2015

A very nice, well kept hotel in the South of Mexico city. Not far from the airport, good access to key destinations in the centre and southern part of Mexico city. Great restaurants in the lower level: Argentinean and a diner. Shopping centre a block away, theatre half a block away, etc. Highly recommended taxi service coordinated by the hotel.... More 

Helpful?
Thank mecr240769
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Canadian at large
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed April 24, 2015 via mobile

Stayed here 5 nights for business. If you have to be Ave. Insurgentes south, this is convenient. The metrobus station is in front of the hotel, easy ride uptown too. Rooms are small, clean with basic amenities. For an extended stay it is cramped. Breakfast is too basic and too local. We do not eat black beans and tostadas for... More 

Helpful?
1 Thank Nofoodie
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed February 21, 2015

The hotel is clean, great location,front desk and room service staff is very accommodating and friendly. The only thing it doesn't have any ventilation and gets very stuffy,but I will definitely go back.

Helpful?
Thank monicae2
marlen c, Guest Relations Manager at City Express Plus Insurgentes Sur, responded to this review

Dear Monica, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City ExpressPlus Insurgentes did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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Amenities

Highlights
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities

Additional Information about City Express Plus Insurgentes Sur

Address: Av. Insurgentes Sur 1581 | Col. San José Insurgentes Del. Benito Juárez, Mexico City 03900, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $71 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — City Express Plus Insurgentes Sur 2*
Number of rooms: 159
Reservation Options:
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Also Known As:
Cityexpress Insurgentes Sur Hotel Mexico City
City Express Plus Insurgentes Sur Mexico City
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