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Alteza Polanco

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Traveler (17)
Room & Suite (74)
Dining (4)
Overview
  • Excellent46%
  • Very good28%
  • Average14%
  • Poor6%
  • Terrible6%
Oct 20, 2017
“Pleasant Visit”
May 29, 2018
“Not a 4-star hotel”
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (91)
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1 - 5 of 25 reviews
Reviewed May 29, 2018

Stayed here twice during past 6 months. First time it was awful due to the bad smell in the room and the missing heating. Second time it was better as the weather got warmer. Although the rooms are very large, I wouldn't say it's a...More

Thank ViatoremRF
Response from Condesahotel, Director General at Alteza PolancoResponded May 30, 2018

Dear Viatorem, Than you for your comment. Could you help me out with the comment of our staff ? and what areas ? We are working in having the best experience for our guests. Best regards Alfredo

Reviewed January 24, 2018

I am almost at the end of a 16 day stay, during a work trip. For me, it is super convenient, as my company's office is just 1 block away. The hotel is super clean, the bed is very comfortable, the sheets are high quality...More

Thank girlUK
Response from Condesahotel, General Manager at Alteza PolancoResponded March 5, 2018

Dear girlUK, I m very pleased to hear you had a good time in our hotel. Hope to see you back soon. Did you try our spa ? Best regards Alfredo

Reviewed November 13, 2017 via mobile

First of all, the stuff at this hotel was great!!! super friendly, very attentive, smiley and helpful! may it be at the reception or at restaurant. the room was big and clean and the bed and infrastructure ok. however, there are no signs to find...More

Thank Teresa G
Response from Freddy M, Manager at Alteza PolancoResponded November 15, 2017

Dear Teresa, Thank you for your comments. I am glad to hear that our service was to your satisfaction We have a red H near the handles indicating which of the handles is hot, will tell the bellman to indicate upon check in. The design...More

Reviewed October 20, 2017

Super clean comfortable rooms. We had 2. Very nice helpful front desk staff. Not sure of location. Was a little difficult to find even by taxi. Tried to eat at hotel restaurant. Dinner, Breakfast And one room service. Food was poorly prepared and cold. Not...More

Thank John C
Response from Condesahotel, Manager at Alteza PolancoResponded November 7, 2017

Dear John Thank you for your comments. Will look into the food and beverage dep. Hope to see you back soon.

Reviewed August 19, 2017

First time staying at this hotel. It is clean, comfortable and a very reasonable price. Nice ample rooms with good mattresses and pillows. Restroom very practical. No luxuries but everything you need. Has a small gym and a cafeteria. Located in Polanco. Do recommend whenever...More

1  Thank Koquena
Response from Condesahotel, Gerente at Alteza PolancoResponded August 24, 2017

Dear Guest: Thank you for Choosing Alteza Polanco in your recent visit to Mexico City and thank you very much for your comments. We work every day in order to improve our facilities and service and exceed our guest's expectatios. We hope to see you...More

View more reviews
About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free Parking
Restaurant
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Free Parking
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Spa
Details
Price range
$128 - $191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Mexico City
#45 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms
Details
Price range
$128 - $191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Spa Hotel in Mexico City
#45 Luxury Hotel in Mexico City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveler (17)
Room & Suite (74)
Dining (4)
Family and Play Areas (11)
Nearby
Polanco
Poshness defines Polanco, this wealthy neighborhood
retains elegance unmatched elsewhere in Distrito
Federal. Brunch in the Polanquito area, then keep up
with the latest fashion trends in luxury boutiques
around every corner. Top it off with beautiful cafés
and restaurants that surround Lincoln Park, a treat to
the senses thanks to the art decó architecture and
high quality gourmet cuisine found here.
...More
Questions & Answers
Ask a question
Paulina V
July 19, 2016|
AnswerShow all 3 answers
Response from Condesahotel | Property representative |
Hello, Yes there is a Gym.
0
Votes
Google Translation
Diana B
September 17, 2015|
Answer
Response from Georgina A | Property representative |
Yes; all of our rooms have AC.
0
Votes
Google Translation
Room Tips
"Ask room facing the street"
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"I stayed on the 5th floor and it was quiet."
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"Rooms facing the front are a little more sunnier with large windows."
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"Interior rooms or rooms higher up will be quieter. Overall, noise is not an issue here."
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