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Stayed here twice during past 6 months. First time it was awful due to the bad smell in the room and the missing heating. Second time it was better as the weather got warmer.
Although the rooms are very large, I wouldn't say it's a...More
Response from Condesahotel, Director General at Alteza PolancoResponded May 30, 2018
Than you for your comment.
Could you help me out with the comment of our staff ? and what areas ?
We are working in having the best experience for our guests.
I am almost at the end of a 16 day stay, during a work trip.
For me, it is super convenient, as my company's office is just 1 block away.
The hotel is super clean, the bed is very comfortable, the sheets are high quality...More
Response from Condesahotel, General Manager at Alteza PolancoResponded March 5, 2018
I m very pleased to hear you had a good time in our hotel.
Hope to see you back soon.
Did you try our spa ?
First of all, the stuff at this hotel was great!!! super friendly, very attentive, smiley and helpful! may it be at the reception or at restaurant. the room was big and clean and the bed and infrastructure ok. however, there are no signs to find...More
Thank Teresa G
Response from Freddy M, Manager at Alteza PolancoResponded November 15, 2017
Thank you for your comments. I am glad to hear that our service was to your satisfaction
We have a red H near the handles indicating which of the handles is hot, will tell the bellman to indicate upon check in. The design...More
Super clean comfortable rooms. We had 2. Very nice helpful front desk staff. Not sure of location. Was a little difficult to find even by taxi. Tried to eat at hotel restaurant. Dinner, Breakfast And one room service. Food was poorly prepared and cold. Not...More
Thank John C
Response from Condesahotel, Manager at Alteza PolancoResponded November 7, 2017
Thank you for your comments. Will look into the food and beverage dep. Hope to see you back soon.
First time staying at this hotel. It is clean, comfortable and a very reasonable price. Nice ample rooms with good mattresses and pillows. Restroom very practical. No luxuries but everything you need. Has a small gym and a cafeteria. Located in Polanco. Do recommend whenever...More
1 Thank Koquena
Response from Condesahotel, Gerente at Alteza PolancoResponded August 24, 2017
Thank you for Choosing Alteza Polanco in your recent visit to Mexico City and thank you very much for your comments. We work every day in order to improve our facilities and service and exceed our guest's expectatios.
We hope to see you...More
Poshness defines Polanco, this wealthy neighborhood retains elegance unmatched elsewhere in Distrito Federal. Brunch in the Polanquito area, then keep up with the latest fashion trends in luxury boutiques around every corner. Top it off with beautiful cafés and restaurants that surround Lincoln Park, a treat to the senses thanks to the art decó architecture and high quality gourmet cuisine found here.