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NH Collection Mexico City Santa Fe

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NH Collection Mexico City Santa Fe
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339 Reviews from our TripAdvisor Community

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Showing 60: English reviews
Nassau, New Providence Island
2 reviews
5 of 5 stars Reviewed 3 weeks ago

The hotel and rooms were very clean. The breakfast buffet was great. Staff was very friendly and helpful, just a little more English speaking is needed. Hotel is centrally located near shopping malls and restaurants. Overall I had a good experience. I highly recommended this hotel. Jackets or sweaters are needed because the weather is cold. Vacation recommended yes!!

Helpful?
Thank YoungJan
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Jan Thank you very much for your kind comment and for the time you took to share it We all at the NH Collection Mexico City Santa Fe are very happy to hear that you had an excellent stay, we are working very hard in order that our guest feel like at home We hope you come back soon... More 

West Palm Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was very clean! Staff were accommodating and extremely helpful. Would like to have a little more English speaking staff but then again we are in Mexico. Close to the mall and places to eat. I will always stay here when I return to Mexico City. 👏🏽

Helpful?
Thank RRobinTravel
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Mr Robinson We would like to thank you for the time you took to share your experience relating to your stay at the NH Collection Mexico City Santa Fe and for your positive scores We are really so excited that you had an excellent stay and we hope to have the opportunity to be your guest very soon Looking... More 

Level Contributor
114 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

I am sorry but we had a not so good experience at this hotel... First our room was already payed and we reserved with lots of time in advance and when we got there they were having problems cleaning the rooms because they just had a convention ( not our problem ) we had to wait for almost two hours... More 

Helpful?
Thank Cecilia L
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Cecilia First and foremost, we thank you for the trust you have placed in our chain and I would like also to thank you for the time you took to share your comments I apologice for the inconveniences you suffered during your stay, the check in time is after 3pm, I understand you arrived early and we let you... More 

Taipei, Taiwan
1 review
4 of 5 stars Reviewed June 2, 2016

The overall room is clean, but I had to called twice to ask for coffee capsules, same for my colleague in other room. She stayed in other room, got the same problem, had to called twice to ask for coffee capsule.

Review collected in partnership with NH Hotels

Helpful?
Thank Ronny S
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Ronny I would like to thank you for the time you took to share your comments about your last stay at the hotel We would like to apologize with you for all the inconveniences you had with the coffee capsules, we are working hard in order to give an excellent service, even though we see thanks your comments that... More 

Clovis, California
Level Contributor
312 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed May 20, 2016

Spent 3 nights while attending a trade show. Service is very attentive, yet not overwhelming. Room was very nice, comfortable bed, nice amenities. Closet, safe and drawers well made. Climate control very responsive and efficient. Restaurants within walking distance from economical to 5 Star. Great location for business and shopping as the major commercial center is a walk away.

Helpful?
Thank Tracy H
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Tracy I would like to thank you for the time you took to share your comments We all in NH Collection Mexico City Santa Fe are happy as you had a excellent stay in our hotel, for all of us our main objective is to make you feel comfortable We hope to be your host in a near future,... More 

Monterrey, Mexico
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

The NH Hotel at Santa Fe is perfect stay for me. The Hotel Is very well located at one of the main streets in santa fe, the rooms are great, modern and very clean. Both views are great. You are walking distance to very good restaurants and bars. The restaurant at the Hotel has great food and great value for... More 

Helpful?
Thank Hernan M
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Hernan I would like to thank you for the time you took to share your comments about your last stay at the hotel We all are so very happy to see that you had a excellent stay at NH Collection Mexico City Santa Fe, for us the most important is that all our guest have great experience and it... More 

Laguna Niguel, California
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 27, 2016

Just completed a two weeks stay at the NH Santa Fe and frankly have nothng but good things to say about my stay! The staff as always were first class and always willing to help and support with anything I required. The breakfast buffet was excellent with a very good selection! The room was spacious and plenty of room to... More 

Helpful?
Thank Shaff K
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Mr Shaff I would like to thank you for your kind comments, for all of us it is a pleasure to serve you, We love our work and our best satisfaction is knowing that our guests are happy in the hotel I hope to see you soon and I beg you to let me know anything you may need... More 

Trim, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 17, 2016

Constant noise in the room: furniture cracking, bed squeaking at every single move (I am slim, by the way), there was some weird noise coming from the wall or the side of the bed that kept waking me up. First I thought it was a cricket, but the noise constantly repeated every 2 minutes or so. I could hear the... More 

Helpful?
Thank Magdadiana
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Miss Magda Thank you very much for the time you took to share your comments, they are very important to improve our service We would like to apologize with you for all the inconveniences you had at our hotel. We are very sorry that you didn´t get a good service and I would like to apologize with you, we... More 

Miami, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 14, 2016

My name is Wendy Pagan, throughout my years of travel with FedEx, I've had the opportunity to stay at many hotels. This is my 1st time staying at a NH Collection hotel in the Santa Fe area in MX. What an amazing experience, I was treated like Royalty, I felt like "Queen Elizabeth'. From the hotel sales director Maria Dolores,... More 

Helpful?
Thank Wendy P
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Wendy First and foremost, we thank you for the trust you have placed in our chain, NH Hotel Group and for share your experiende during your stay at the NH Collection Santa Fe. We are really very happy to hear that everything was excellent in the meetings rooms and in the rooms, we love what we do and for... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed February 24, 2016

Frindly and profesional staff; great managment and a great new bar and restaurant to the highest level. I knew the hotel from before when it wasnt a collection and this change is now happening ! The bar and its cocktails were amazing; knowledgable staff and fast too

Helpful?
Thank Derek F
María Dolores F, Gerente at NH Collection Mexico City Santa Fe, responded to this review

Dear Derek Thank you very much for your kind comments, we are so happy to hear that you found the hotel much better now that we are Collection We are working everyday to improve our service because all we want is that all our guests have a excellent stay I hope you give us the opportunity to be your host... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Santa Fe

Neighborhood Profile
Santa Fe
Few neighborhoods have undergone such enormous change as Santa Fé, now a high-end destination with luxurious residences, apartments, hotels, rooftop bars offering incredible views and restaurants with extraordinary cuisine. Garden Santa Fé mall has earned several architectural awards for its design. This neighborhood is the best choice for those looking to get fully pampered by a romantic escapade.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
With its sleek facade, NH Santa Fe stands in the heart of Mexico City's newest financial district like a beacon of contemporary luxury guiding business travelers and vacationers alike through its welcoming doors. ... more   less 

Additional Information about NH Collection Mexico City Santa Fe

Address: Juan Salvador Agraz, 44 | Santa Fe, Cuajimalpa, Mexico City 05109, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City > Santa Fe
Price Range: $94 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Collection Mexico City Santa Fe 4*
Number of rooms: 135
Reservation Options:
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Also Known As:
NH Collection Mexico City Santa Fe
Hotel Style:
#4 Family Hotel in Mexico City
#22 Business Hotel in Mexico City
#30 Luxury Hotel in Mexico City
#34 Romantic Hotel in Mexico City
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