The staff was very friendly and the room service was great! The attendant was very resourceful and professional. We were able to book our tours for both Teotihuacan and Coyoacan the day before. He took care of all the details and the process was very seamless :). Wonerful and quiet hotel, the restaurant was also very delightful.
The hotel stay itself was fine. Staff were generally friendly, if a bit aggressive on pushing their restaurant and affiliated taxi service. The rooms were clean except for the remote control. The problem occurred when we were trying to get a taxi to the airport. The Uber app for my phone was not working so the person working the front desk suggested a taxi stand. We went and there were no taxis there. But when we went back to the hotel the person had ordered the gate that separated the hotel entrance from the street closed. Thankfully we got back before the gate was closed but this left the impression the staff member wanted us gone! Very disappointing end of the trip and we did manage to make it to the airport without the hotel’s help.
Wow! I really can't say enough about the Green Park Hotel in Mexico City. The service is top-notch. Everyone, from the front desk staff to housekeeping, is so incredibly friendly and takes the time to get to know you personally. The food at the on-site restaurant is so incredibly delicious. The hotel is also located near El Bosque de Chapultepec, which is a beautiful park and is great for getting in a nice morning run. I was actually legit sad when I checked out of the hotel. My stay truly surpassed my expectations.
I came here after walking through Chapultepec Castle for a drink at Nectar Bar. The Bar was very peaceful and although I did not speak Spanish, the staff was incredibly helpful. There was a beautiful view of the park and a live piano player. I decided to stay for the night and I am glad I did. The room was beautiful and the room service was quick and the menu had many choices. In the morning I woke up and had a glass of wine on the rooftop. It felt like being in New York City looking out at Central Park. The room was a highlight but the staff was just as memorable. We had a complementary breakfast in the morning and I ate lunch at the restaurant before checking out. The food was delicious. I highly recommend this place.
This hotel is a stunning hidden gem! This hotel is located directly across the road from the park which has plenty sites to visit. The check in and reception staff are bilingual and are incredibly friendly and obliging. The rooms are beautiful. Classically decorated with gorgeous wooden floors, the hotel has a feeling of quality and comfort. A tip that I’d give is to consider your neighbors. Due to the wooden floors, it is appreciated when other guests walk a little softer than usual and most definitely ladies should only put their high heels on at the door otherwise it can be quite loud. I had a soft neighbor on one side which I did not hear and a neighbor that I heard the entire time. One day she woke up at 05h30 and put her high heels on - it was very loud. I worked while I was at the hotel so really appreciated the office area in my room. It’s lovely and suited my needs. What I most liked was at the end of the day in a busy city like Mexico City, the hotel is so peaceful and tranquil. The breakfast was very odd. There was never anybody else in the dining room. It’s a beautiful room with friendly staff but I did wonder why nobody attended breakfast. If you are after a local breakfast then rather go to the hotel around the back of the hotel which is owned by the same people. The dining area is busier and they offer a variety of breakfasts including local breakfast. …
I stayed at the Green Park hotel with my sisters and mom. The room was beautiful and the service was very good. Large room, gorgeous hardwood floors, and wood work in the room. Plan to stay here again on my next trip to Mexico City.
We had a beautiful stay at this hotel. We had an indoor room which was quiet, large and beautiful! The valet parking (Ruperto) was super attentive and always took good care of our car. The restaurant the view is beautiful and the waiter very attentive. The maitre or restaurant manager was actually the only downside of the hotel handling personal issues by phone while we were there (totally unnecessary).
One of the worst hotel experiences I've ever had and I've staying in a LOT of hotels around the world, from $1 a night to 100s a night. The staff was completely unprofessional and lied to me during my entire stay. Beyond the TV not working and the shower only having cold water, there was a party underneath my room which I was uninformed about at check-in. Not a little party but a massive one. The sound system was right under my room. I complained, was told I should suck it up and deal with it and that the music would be done by 10pm. The music didn't end until 2am. I complained throughout this time and I was told again and again to suck it up. I was in a park view room. It's not a park view room its a loud busy street room with windows that don't block any of the sound. Beyond all these horrible experiences the hotel itself is gross. I chose this place because of all the good reviews and I was baffled after my experience. Who is writing these reviews?! I will never stay here again, I left after 1 night of my 3 night booking.…
The lobby, common areas, and room were very nice, comfortable, and clean. Employees were very friendly and accommodating, even with my limited Spanish. The location, across from Chapultapec Park, was nice. There was a Metro station nearby, easy to hop on the pink line to get to El Centro and the Zocolo. Quick walk to restaurants in Condesa, nice walk through the park to Polanco, and pleasant walk to Roma. I'd stay here again.
Hotels in Mexico use single pane glass with lots of hard surfaces. Trucks are loud here. To maximize your experience, unless you are hearing impaired, choose an 'inside' room, which is quiet. This is a wonderful hotel. The staff for professional, but not effusive. The efficiently do their job. The photos are quite accurate for this property. If you tire of the center city, this is a great place to stay. After a walk thru the park, you will be revived. Highly recommend and this is my second visit.