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Holiday Inn Express & Suites

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Traveler (161)
Room & Suite (103)
Dining (11)

About

Location
Cleanliness
Service
Value
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. *CURRENT GUESTROOMS REMODELING PROCESS UNTIL NOV 2019*
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Restaurant
Breakfast included
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Mid-range
Centrally Located
HOTEL CLASS
Hotel links
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Location

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Contact
Calle Dakota 95 Colonia Napoles, Delegacion Benito Juarez, Mexico City 03810 Mexico
Name/address in local language
Getting there
Juarez Intl Airport7 mi
Toluca Airport33 mi
Patriotismo15 min
Chilpancingo16 min
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538Reviews
217Photos
0Q+A
27Room tips
Traveler rating
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Popular mentions
I stayed at the hotel for several nights. Very nice room, comfortable bed, good wifi and nicer breakfast than most similar hotels. Staff is very friendly and helpful. I did have a problem with noise from the adjacent hotel's bar -- the band played until midnight and might as
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Response from Elias G, Front Office Manager at Holiday Inn Express & Suites
Responded Feb 15, 2019
Dear JIm G, Thank you for your review to Holiday Inn Express & Suites . We are pleased you enjoyed the breakfast and service given. I offer you an apology for the invonvenience about the noise. We will consider for your next visit. It will be a pleasure to welcome you back. Sincerely, Elias Gaytán Front Desk Manager
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I stayed a couple of nights at this hotel in the 8 floor, when we arrived the entire floor smells like cigarette smoke, the room is very spacious has a fridge, microwave, nice bed and pillows. The breakfast is good for an express hotel it shouldn’t be call a buffet since you
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites
Responded Dec 23, 2018
Hello Surferlatino, Thank you for your stay and for taking the time to leave us feedback. I want all areas of your stays with us to be pleasant, and I am sorry to learn about the cigarette smell on the 8th floor. I have alerted the housekeeping team to ensure that all areas of the hotel are constantly inspected. I trust that noise will be lessened and steps taken will avoid the cigarette smell issue from happening again. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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Room is clean and decent. Great price. Internet connection is very slow and reliable in the room, and I had to go to the business centre to use the internet which is faster but not too reliable either. Helpful staff.
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Response from Elias G, Manager at Holiday Inn Express & Suites
Responded Dec 30, 2018
Dear Gabriel C We are pleased to know that our staff has been helpful, and that the cleaning of the room has been adequate. We regret the inconveniences that it had with the Internet service, we have already reported them to repair it. We hope that your next visit to Mexico City, to stay in our facilities Cordially Elias G Reception Manager
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The rooms were fine, however the noise of a nearby electrical generator woke me up regularly throughout the night. When I specifically asked for a quiet room on check in the front desk staff should have known that the room they gave me would be noisy. They offered me a room on
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Response from Elias G, Front Office Manager at Holiday Inn Express & Suites
Responded Nov 17, 2018
Dear Michael_Lpool1, Thank you so much for your review We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Elias G. Front Desk Manager
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When I am not happy about one stay I do not loose time to post a comment. In this case I do it as the hotel is careless to guest's experience. Due to high occupation of hotels during the Formula 1 week, it was one of a few hotels with vacancy. This sounded to me like the last
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Response from Elias G, Front Office Manager at Holiday Inn Express & Suites
Responded Nov 8, 2018
Dear BMGT, Thank you so much for your review to holiday Inn Express & Suites Mexico City at the WTC. We regret we have not exceeded your expectations and that a bad impression has been taken. Your comments are very important for us, in order to improve our services We would like to inform you that a remodeling has already been programmed, and we are sure it will be of your pleasure. We hope to have the opportunity to welcome you back and change this new stay for a better experience. Sincerely, Elias G. Front Desk Manager
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Baño sin lavabo :(
Muy completa la habitación
Las amenidades muy pobres
Cama tamaño GRANDE
El lavabo está fuera del baño 0.o
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12345621
"Rooms on the inside are quiet."
"Book in high floors to get off the smell (or book somewhere else)"
"Stick with low numbered rooms"
"try to pick a room in a corner of the hotel as it seems there quieter"
"Not sure I only saw 2629 that was OK"
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123456
PRICE RANGE
$71 - $117 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites at the wtcholiday inn mexico citymexico city holiday inn
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityNapoles
NUMBER OF ROOMS
217
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