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Holiday Inn Express Hotel & Suites at the WTC

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Holiday Inn Express Hotel & Suites at the WTC
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284 Reviews from our TripAdvisor Community

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Showing 78: English reviews
Los Angeles, California
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed here in March 2016 during a convention at the WTC. The hotel doesn't really have a "wow" factor but it's perfect for business travel except for the internet connection. That was my only complaint. Unfortunately it's a big/little complaint. It was slow and spotty. The hotel itself was very clean and the staff was friendly. They provide bottled... More 

Helpful?
Thank musical2016
Adrian C, Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Thank you so much for your review of our hotel, Holiday Inn Express Mexico City at WTC. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We are always working hard to improve internet connection, wich we know that is basic and primary. We hope you will... More 

Monterrey, Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My office is just four blocks away but that's not the reason I stay at HI Express Dakota. There are plenty of other hotels in the same block. Quality, Service, excellent breakfast included not to mention the breakfast staff that take very good care of me. The gym is one of the best in the hotel category. Ice machines on... More 

Helpful?
Thank chris b
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Chris B, We hope you are very well. Thank you for staying at Holiday Inn Express & Suites at WTC once again! We are glad to know that you stayed with us because of the excelent service provided by all our staff as well as the gym, the breakfast and cleanliness of the rooms, we are delighted to be... More 

Henderson, Nevada
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a very good priced opportunity, very close to my meetings. It has a gym good enough for me and a great taco shop in front. Breakfast is very basic but included in the price. Staff super friendly. Fixed all i requested immediately: More coffee and more towels and refused a tip! The only weird thing was after the... More 

Helpful?
Thank ShrimpBucket
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear ShrimpBucket, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay. We are glad to know that you enjoy the services provided as well as the service offered by the staff and the location of the hotel. We hope to have the pleasure to welcome you back soon.... More 

Saltillo, Mexico
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Excellent location to go everywhere you need. Quiet and big rooms. No heating though, only cool air. There seems to be some a problem with the elevator machinery as you can feel vibrations on the 8th floor on rooms close to the elevator, no big deal but noticeable. I keep saying employees managers and staff should sleep over on the... More 

Helpful?
Thank JDStefano
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear JDStefano, We hope you are very well. Thank you for choosing us as your prefered destination for your recent stay in Mexico City. We are glad to know that you enjoyed our location, we do have heating in the rooms, you just need to ask at the front desk for one of these rooms and according to availability we... More 

San Juan, Puerto Rico
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for 2 nights with my son, and the experience was excellent. The staff was very helpful, the rooms where very comfortable and modern. The breakfast which was included, was very good and with a lot of variety. One of the best things is the location, its located in a very nice and safe neighborhood, just a few steps... More 

Helpful?
Thank manolo93
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Manolo 93, We hope you are very well. Thank you for choosing Holiday Inn Express & Suites at WTC. We are glad to know that you enjoy all the services we offer such as the rooms as well as the location of the hotel. We hope to have the pleasure to welcome you back again soon. Best Regards, Rosario... More 

Athens, Greece
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed July 16, 2016 via mobile

With brightly lit, spacious rooms, fast steady Internet, and very helpful staff, the Holiday Inn Express @ WTC was a very pleasant surprise. Combined with the location, in a safe neighborhood with easy access to restaurants, and a shopping mall makes it an excellent low cost option.

Helpful?
Thank Alxc
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Alxc, We hope you are great! Thank you for choosing Holiday Inn Express & Suites at WTC for your recent stay in Mexico City. We are glad to know that your stay with us was a pleasant surprise and that the location of the hotel was convenient for you. We hope to have the pleasure to welcome you back... More 

1 review
1 of 5 stars Reviewed July 6, 2016

Third time stay and something has happened in the last 2 weeks. Staff is cold and act as if they are doing you a favor. No concern for guest service or customer need. It's a long story, to make it short, there was no regular coffee in the room and the staff doesn't seem to know the difference between decaf... More 

Helpful?
Thank Betsy P
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Miss Pimentel, We hope you are very well. We are very sorry to hear about the inconvinience that you had during your stay regarding regular coffee, we have shared your comment with the areas involved and aparently we had a problem with the provider, of course, this situation cannot affect one of our guests, we do apologize for the... More 

Travelers are raving about these Mexico City hotels

Weston, Florida
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed July 6, 2016 via mobile

We arrived at 11:00 pm, the check in was fast, the girl at the front desk didn't offer us the amenities we are supposed to get for being Spire Elite members. The bellman was excellent. Next door is the Crowne Plaza were we always stay. But decided to try this one for a change. The room is old. I tried... More 

Helpful?
Thank AleAguilera
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear AleAguilera, We hope you are very well. We would like to thank you for choosing us for your recent stay. We are very sorry to hear that you had inconvieniences during your stay with the TV as well as the cleanliness of the room, we have reviewed your comment with the personnel involved and inmediate actions have been taken... More 

Montevideo, Montevideo, Uruguay
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 4, 2016

Hotel rooms were very nice, spacious and comfortable. The staff is both friendly and helpful. Breakfast is well served. There are good restaurants nearby. This hotel is a very good option for business trips.

Helpful?
Thank Gerardo G
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear Gerardo G, We hope you are great! Thank you for choosing us as your prefered destination for your recent stay in Mexico City. We are glad to know that you have enjoyed the room, breakfast and service offered by the staff and we hope to have the pleasure to welcome you back again soon. Best Regards, Rosario Bustamante Rooms... More 

Miami
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed June 28, 2016

This Holiday Inn a good option for business travelers. Restaurant is buffet style and is decent enough for breakfast, lunch and dinner. The area around is not very good and there's nothing attractive around. The internet was good and the service was good. I think Holiday Inn Plaza Universidad is a lot better than this one and price difference is... More 

Helpful?
Thank KingAldo
Rosario B, Rooms Division Manager at Holiday Inn Express Hotel & Suites at the WTC, responded to this review

Dear KingAldo, We hope you are very well. Thank you for choosing Holiday inn Express & Suites at WTC once again for your stay in Mexico City. We are glad to know that you enjoy the hotel as well as the internet and the service from our staff. The Holiday Inn Plaza Universidad is a full service hotel and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites is strategically located in the World Trade Center complex, in the financial and commercial district of Mexico City. Entertainment, shops and restaurants in a walking distance - Well-appointed guestrooms, Wireless Internet access, Gym and Terrace. 31 family Suites with breakfast table, microwave, coffee maker, and minibar. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites at the WTC

Address: Calle Dakota 95 | Col Napoles, Mexico City 03810, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $75 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites at the WTC 2.5*
Number of rooms: 217
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites At The Wtc
Holiday Inn Mexico City
Mexico City Holiday Inn
Holiday Inn Express Hotel & Suites At The WTC Mexico City
Hotel Style:
#66 Business Hotel in Mexico City
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