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City Express Patio Universidad

Avenida Popocatepetl No. 546 | Col. Xoco Del. Benito Juarez, Mexico City 03330, Mexico
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186 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Dallas, Texas
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 9, 2015

Could not find reservation. Then the a/c in room did not work. After requesting different room, had to go down and get the new key. Breakfast is blah, and caters to Mexicans. Stayed for 1 night as a last minute booking. Will NEVER stay again. Save your money and go elsewhere.

Helpful?
1 Thank Texas_native_01
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Texas_native_01 Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and focus... More 

New York City, New York
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed October 15, 2015

I booked this hotel because, together with a Holiday Inn, there are the only ones in the area. The hotel is inside a Shopping Mall, in the corner of two big avenues (Eje 8 and Av Universidad), which is great. The shopping mall has lots of shops, restaurants, movies and even a supermarket. The hotel itself is very simple, with... More 

Helpful?
Thank Fernando-Botargues
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Fernando, First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Monterrey, Mexico
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 12, 2015

I expended two nights in a row there. Location is very useful. The concept of the commercial plaza is very attractive with multiple restaurants options and the cinema. Personal of reception and maid still need more training..

Helpful?
Thank oscargzz
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Oscar Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Canada
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 17, 2015

I stayed here for one week for a business trip and I would definitely stay here again. Rooms are clean and roomy. The staff is professional and if there is a language barrier they will quickly find someone who can communicate with you. The breakfast in the morning is tasty with the basics plus a great treat of refried beans.... More 

Helpful?
Thank connie071
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Tucson, Arizona, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 5, 2015

I travel on business quite a bit and this was the second stay that I had at this City Express. These rooms are not luxurious but have everything you need when traveling,and they are clean. The entire hotel is really clean and the staff is professional. The breakfast in the morning is just fine with all the basics you would... More 

Helpful?
Thank MikeGoodwin
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon More 

Chihuahua, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 23, 2015

I paid 180 dlls per night. The breakfast was included, it was excellent, the room was clean, the personnel was kind and helpful, the tv, the bed and everything else was excellent, they gave us extra towels, location is great, there are a lot of great places to eat near the block or even inside the plaza. There is a... More 

Helpful?
1 Thank J T
marlen c, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative Thank you for your comments and we hope to see you soon. More 

Mexico
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed November 25, 2014

This hotel is fine. Nothing amazing but for the price we paid, it was a good deal. Rooms are pretty small, but clean, modern and functional. For two people who are used to sharing a King, I would get a room with two "double" beds, which are two full sized beds, not Queens. The breakfast was fine - coffee, juice,... More 

Helpful?
1 Thank ACC1979
Marlen C, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Patio Universidad did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Wokingham, United Kingdom
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 10, 2014

Very efficient Reception, friendly security staff and excellent housekeeping make this a 'comfortable' place to stay on business. Don't come here for 'atmosphere' though, there is none! and the breakfast is less than average and the breakfast staff hide themselves away in an adjacent cupboard/room! with comical fanaticism, just in case someone should dare to ask them for anything!! Long... More 

Helpful?
Thank J0hnBy
Marlen C, Guest Relations Manager at City Express Patio Universidad, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

Miami
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed May 28, 2014

The fisical structure of the hotel is nice, due to the fact it is new. The problem is what we call service. There is none here. Location is soberb, with several shoppings and nice restaurants nearby. I arrived and got to the room right away. Nice and simple, it attends what we want. Internet is decent. The water preasure is... More 

Helpful?
Thank MVAJ
OC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 23, 2014

My family and I are from the U.S. and stayed here for a total of 4 nights while in Mexico City for a wedding. This hotel is virtually brand new, having opened in late 2013, which explains why Google Street View shows a vacant lot enclosed by a shoddy looking fence with a hefty dose of "street art" where this... More 

Helpful?
4 Thank SunBurstOC
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about City Express Patio Universidad

Address: Avenida Popocatepetl No. 546 | Col. Xoco Del. Benito Juarez, Mexico City 03330, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range: $71 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Patio Universidad 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
City Express Patio Universidad Mexico City
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